www.acehardware.com Open in urlscan Pro
2a02:26f0:7100::210:12b Public Scan

Back to summary

Submitted URL:
https://www.acehardware.com/privacy
Effective URL:
https://www.acehardware.com/customer-service?page=privacy-policy
Submission: On November 02 via api (November 2nd 2023, 6:35:06 am UTC) from BE — Scanned from DE

Form analysis
6 forms found in the DOM

/search

<form id="searchbox" class="custom-searchbox" action="/search">
  <div class="input-search-wrapper' $={isFocused ? 'focused' : ''}" style="position: relative;"><span
      style="position: absolute; top: 50%; left: 10px; transform: translateY(-50%); z-index: 1004;"><i id="header-search-icon" class="fa-regular fa-magnifying-glass "></i><span class="placeholder-search-text ">What can we help you
        find?</span></span><input id="desktop-search" aria-label="Search what can we help you find?" class="suggestive-text-input" autocomplete="off" type="text" name="query" value="" style="border-radius: 8px; padding-left: 40px;"></div>
</form>

<form id="contact-us-form" class="needs-validation" novalidate="">
  <div class="form-row">
    <div class="form-column">
      <div class="form-group">
        <div class="formfield formFieldName">
          <div class="field"><input required="" class="nameInput placeholder-shown show-loading-animation form-control form-control-required" data-mz-value="firstName" name="firstName" type="text" placeholder="" id="contactUsFirstName"
              maxlength="100" value=""><label class="contact-us-label" for="contactUsFirstName">First Name</label></div>
          <div class="invalid-feedback"> First Name Required </div>
        </div>
        <div class="formfield formFieldName">
          <div class="field"><input required="" class="nameInput placeholder-shown show-loading-animation form-control form-control-required" name="lastName" type="text" placeholder="" id="contact-us-last-name" maxlength="100" value=""><label
              for="contact-us-last-name">Last Name</label></div>
          <div class="invalid-feedback"> Last Name Required </div>
        </div>
      </div>
      <div class="formfield">
        <div class="field"><input required="" class="placeholder-shown show-loading-animation form-control form-control-email form-control-required" name="email" type="text" placeholder="" id="contact-us-email" maxlength="150" value=""><label
            for="contact-us-email">Email</label></div>
        <p class="small-text grey-text indent-text">We will use this email to reply to your inquiry.</p>
        <div class="invalid-feedback"> Email Required </div>
      </div>
      <div class="formfield">
        <div class="field"><input required="" class="show-loading-animation placeholder-shown form-control form-control-required" name="phone" type="tel" placeholder="" id="contactUsPhone" maxlength="14" value=""><label for="contactUsPhone">Phone
            Number</label></div>
        <p class="small-text grey-text indent-text">We will only call you if needed.</p>
        <div class="invalid-feedback"> Phone Number Required </div>
      </div>
      <div class="form-group categorySelectFormGroup select font-awesome clearfix">
        <div class="formfield">
          <div class="field"><span class="awesome-select-icon stateArrowDownIcon"><i class="fa fa-angle-down"></i></span><select required="" id="contactUsCategory" placeholder="Subject"
              class="show-loading-animation placeholder-shown form-control categorySelect" name="category">
              <option value="" disabled="" selected=""></option>
              <option value="Order Cancellations">Order Cancellations</option>
              <option value="Order Returns">Order Returns</option>
              <option value="Order Status">Order Status</option>
              <option value="Password Reset">Password Reset</option>
              <option value="Products">Products</option>
              <option value="Promotions">Promotions</option>
              <option value="Acehardware.com Account">Acehardware.com Account</option>
              <option value="Ace Rewards">Ace Rewards</option>
              <option value="Store Locator">Store Locator</option>
              <option value="In-Store Experience">In-Store Experience</option>
              <option value="Ace Gift Cards">Ace Gift Cards</option>
              <option value="Website Errors">Website Errors</option>
              <option value="Consumer Privacy">Consumer Privacy</option>
              <option value="Mobile App">Mobile App</option>
              <option value="Employment Opportunities">Employment Opportunities</option>
              <option value="Supplier Inquiry">Supplier Inquiry</option>
              <option value="Store Services">Store Services</option>
              <option value="Tax Questions">Tax Questions</option>
              <option value="Other">Other</option>
            </select><label for="contactUsCategory" class="selectLabel">Subject</label></div>
          <div class="invalid-feedback"> Subject Required </div>
        </div>
      </div>
      <div hidden="" id="passwordResetMsg" class="subjectMsg">
        <p>Forgot your password? <a href="/user/forgotpassword?signinEmail">Reset Your Password</a></p>
      </div>
      <div hidden="" id="storeLocatorMsg" class="subjectMsg">
        <p>Need to find your closest Ace? <a href="/store-locator">View Store Locator</a></p>
      </div>
      <div hidden="" id="aceRewardsMsg" class="subjectMsg">
        <p>Forgot your Ace Rewards number? <span class="link-anchor">Find Your Number</span></p>
      </div>
      <div hidden="" id="orderCancelationMsg" class="subjectMsg">
        <p>Need to cancel your order? <a href="/track-order">Request Cancellation</a></p>
      </div>
      <div hidden="" id="orderStatusMsg" class="subjectMsg">
        <p>Need your order status? <a href="/track-order">Track Your Order</a></p>
      </div>
      <div hidden="" id="employmentOpportunitiesMsg" class="subjectMsg">
        <p>Looking for job opportunities at Ace? <a href="/careers">View Careers</a></p>
      </div>
      <div hidden="" id="orderNumFormGroup" class="form-group">
        <div class="formfield">
          <div class="field"><input class="placeholder-shown show-loading-animation form-control" name="orderNum" type="text" placeholder="" id="contact-us-order-num" maxlength="80" value=""><label for="contact-us-order-num">Order # Reference
              (optional)</label></div>
        </div>
      </div>
      <div class="form-group">
        <div class="formfield"><textarea required="" class="show-placeholder show-loading-animation form-control emailMessageTxtArea form-control-required placeholder-shown" id="emailMessageTxtArea" maxlength="1500" name="emailMessage" rows="3"
            placeholder="Email Message (1500 character limit)"></textarea></div>
        <p id="messageLengthTxt" class="small-text grey-text indent-text">0/1500 characters</p>
        <div class="invalid-feedback"> Email Message Required </div>
      </div>
    </div>
  </div>
  <p class="small-text legal-message">Please do not include any financial information such as credit card or gift card number.</p>
  <div id="contact-us-form-recaptcha" class="g-recaptcha" data-sitekey="6LcuL8YUAAAAAMual6PxHKQWM6qsawXkeN3FIqpu" data-callback="onContactUsSubmit" data-size="invisible"></div><button type="submit" id="sendMsgBtn" data-mz-form-id="contact-us-form"
    class="send-message-btn">Send Message</button>
</form>

Name: mz-signupform — POST

<form name="mz-signupform" class="col-sm-hidden col-md-12 signup-form" method="post"><span class="title col-sm-hidden col-md-12">Email Sign-Up</span>
  <div class="signup-text col-sm-hidden col-md-7">Be the first to hear about special offers, events, popular new items and helpful home improvement tips.</div>
  <hr class="divider">
  <section data-mz-role="signup-form" class="mz-signup-form col-sm-hidden col-md-12">
    <div class="col-md-6 left-form">
      <p class="col-sm-hidden col-md-12 signup-text">Email:<span class="required">*</span></p><input aria-label="email signup" class="col-sm-hidden col-md-12" name="email" data-mz-signup-email="" type="email">
      <p class="col-sm-hidden col-md-12 signup-text">Confirm Email:<span class="required">*</span></p><input aria-label="confirm email signup" class="col-sm-hidden col-md-12" name="confirm-email" data-mz-signup-email="" type="email">
      <p class="col-sm-hidden col-md-12 signup-text">First Name:<span class="required">*</span></p><input aria-label="signup first name" class="col-sm-hidden col-md-12" name="first-name" data-mz-signup-firstname="" type="text">
      <p class="col-sm-hidden col-md-12 signup-text">Last Name:<span class="required">*</span></p><input aria-label="signup last name" class="col-sm-hidden col-md-12" name="last-name" data-mz-signup-lastname="" type="text">
      <p class="col-sm-hidden col-md-5 signup-text">State:<span class="required">*</span></p>
      <p class="col-sm-hidden col-md-offset-2 col-md-5 signup-text">Zip Code:<span class="required">*</span></p><input aria-label="signup state" class="col-sm-hidden col-md-5" name="state" data-mz-signup-state="" type="text"><input
        aria-label="signup zip" class="col-sm-hidden col-md-offset-2 col-md-5" name="zip-code" data-mz-signup-zip-code="" type="text">
      <p class="col-sm-hidden col-md-12 member-number signup-bold">Ace Rewards Membership Number:</p><input aria-label="signup membership number" class="col-sm-hidden col-md-12" name="membership-number" data-mz-signup-membershipnum="" type="number">
    </div>
    <div class="col-md-6">
      <div class="right-form col-md-12">
        <fieldset>
          <legend><span class="signup-bold col-md-4">Are you a home owner?</span></legend><input aria-label="Home owner radio yes button" class="col-md-1" type="radio" name="home-owner" value="Yes" checked="">
          <p class="col-md-1">YES</p><input aria-label="Home owner radio no button" class="col-md-1" type="radio" name="home-owner" value="No">
          <p class="col-md-1">NO</p>
        </fieldset>
        <hr class="col-md-12">
        <p class="col-md-12 signup-bold">I am interested in: <span class="check">(check all that apply)</span></p>
        <div class="col-md-12 projects-check"><input aria-label="Interested in lawn &amp; garden checkbox" type="checkbox" name="lawn-check" class="col-md-1">
          <p class="col-md-10"> Lawn &amp; Garden Projects</p>
        </div>
        <div class="col-md-12 projects-check"><input aria-label="Interested in Paint projects checkbox" type="checkbox" name="paint-check" class="col-md-1">
          <p class="col-md-10"> Paint Projects</p>
        </div>
        <div class="col-md-12 projects-check"><input aria-label="Interested in Home improvement projects checkbox" type="checkbox" name="home-check" class="col-md-1">
          <p class="col-md-10"> Home Improvement Projects</p>
        </div>
        <div class="col-md-12 projects-check"><input aria-label="Interested in outdoor patio/living checkbox" type="checkbox" name="outdoor-check" class="col-md-1">
          <p class="col-md-10"> Outdoor/Patio Living</p>
        </div>
      </div>
    </div>
    <div class="mz-signup-action col-sm-hidden col-md-12"><button class="mz-button subscribe-btn col-sm-hidden col-md-3">SUBSCRIBE <i class="icon chevron right"></i></button></div>
    <p class="col-sm-hidden col-md-12 signup-text"><span class="required">*</span>Required Field</p>
  </section>
  <hr class="divider">
</form>

Name: embedded_signup — POST ?

<form data-id="embedded_signup:form" class="ctct-custom-form Form col-xs-12" name="embedded_signup" method="POST" action="?">
  <script>
    function onEmailSignup(captchaResponse) {
      var $validation = jQuery('[data-mz-role="popover-message"].newsletter-popover'),
        email = jQuery('[data-mz-newletter]').val(),
        regex = /^([a-zA-Z0-9_.+-])+\@(([a-zA-Z0-9-])+\.)+([a-zA-Z0-9]{2,4})+$/;
      if (email === '') {
        return $validation.html('<span class="mz-validationmessage">Please enter a valid email address.</span>');
      } else if (!regex.test(email)) {
        return $validation.html("Email address entered is invalid.");
      } else {
        //$validation.prepend('<img id="imgEmailSubscribe" src="https://app.bronto.com/public/?q=direct_add&fn=Public_DirectAddForm&list1=0bc503ec0000000000000000000000269ff5&list2=0bc503ec00000000000000000000001f8c29&id=bsaxreydfcqaemhjivrmustrnwndbbo&email='+email+'" width="0" height="0" border="0" alt=""/>');
        //$validation.html("Thank you for your email! You will be hearing from us soon.");
        require(['modules/api', 'hyprlive'], function(api, Hypr) {
          function clone(obj) {
            return JSON.parse(JSON.stringify(obj))
          }
          var payload = clone({
            email: email,
            'g-recaptchaToken': captchaResponse
          })
          payload.user = require.mozuData("user") || {};
          api.request('post', '/yesmail/saveEmail', payload).then(function(response) {
            $validation.html(response.message || Hypr.getLabel('newsletterJoin'));
          }).catch(function(err) {
            $validation.html((err && err.errorString) || 'Something went wrong. Please try again.');
          });
        });
      }
    }
  </script>
  <div class="col-xs-8 col-md-8 no-padding"><label id="mz-newsemailLabel" for="mz-newsemail">Email Signup</label><span data-id="Email Address:input" class="mz-cc-email-input"><input placeholder="Sign up for email"
        class="mz-newsletter-signup show-placeholder placeholder-shown" data-mz-newletter="" id="mz-newsemail" type="email" name="email" maxlength="80" required=""></span></div>
  <div class="col-xs-4 col-md-3 no-padding"><button type="submit" class="g-recaptcha primary mz-newsletter-signup aceRed show-loading-animation" data-enabled="enabled" data-sitekey="6LcuL8YUAAAAAMual6PxHKQWM6qsawXkeN3FIqpu"
      data-callback="onEmailSignup">JOIN</button></div>
</form>

<form id="ahsForm">
  <div class="contact-info step-content current-step" style="top:10px">
    <div class="content-section">
      <p class="quesTag">Your contact information:</p>
      <div class="row">
        <div class="col-md-6 col-xs-6 input-holder"><input class="your-firstName show-placeholder placeholder-shown" type="text" name="firstName" placeholder="First name" data-mz-value="yourFirstName" aria-label="First Name"><span
            class="mz-validationmessage" data-mz-validationmessage-for="yourFirstName"></span></div>
        <div class="col-md-6 col-xs-6 input-holder"><input class="your-lastName show-placeholder placeholder-shown" type="text" name="lastName" placeholder="Last name" data-mz-value="yourLastName" aria-label="Last Name"><span
            class="mz-validationmessage" data-mz-validationmessage-for="yourLastName"></span></div>
        <div class="col-md-6 col-lg-12 col-xs-6 input-holder"><input maxlength="14" class="your-phoneNumber show-placeholder placeholder-shown" type="tel" name="phoneNumber" placeholder="Phone number" data-mz-value="yourPhoneNumber"
            aria-label="Phone Number"><span class="mz-validationmessage" data-mz-validationmessage-for="yourPhoneNumber"></span></div>
        <div class="col-md-6 col-lg-12 col-xs-6 input-holder"><input class="your-email show-placeholder placeholder-shown" type="email" name="emailType" placeholder="Email" data-mz-value="yourEmail" aria-label="Email"><span
            class="mz-validationmessage" data-mz-validationmessage-for="yourEmail"></span></div>
      </div>
      <div class="clear-fix"></div>
    </div>
    <div class="bottom-section hidden-xs"><button type="button" data-mz-action="next" class="mz-button next-btn">Next <i class="far fa-chevron-right"></i></button></div>
  </div>
  <div class="project-location step-content">
    <div class="content-section">
      <p class="quesTag">Where will the work be done?</p>
      <div class="row">
        <div class="col-md-12 col-xs-12 input-holder"><input class="project-address show-placeholder placeholder-shown" type="text" name="address1" placeholder="Address" data-mz-value="projectAddress" aria-label="Address"><span
            class="mz-validationmessage" data-mz-validationmessage-for="projectAddress"></span></div>
        <div class="col-md-12 col-xs-12 input-holder"><input class="project-city show-placeholder placeholder-shown" type="text" name="city" placeholder="City" data-mz-value="projectCity" aria-label="City"><span class="mz-validationmessage"
            data-mz-validationmessage-for="projectCity"></span></div>
        <div class="col-md-4 col-xs-6 input-holder"><select id="state-pop" class="project-state" name="state" data-mz-value="projectState">
            <option disabled="disabled" selected="selected"> State</option>
            <option value="AL">Alabama</option>
            <option value="AK">Alaska</option>
            <option value="AZ">Arizona</option>
            <option value="AR">Arkansas</option>
            <option value="CA">California</option>
            <option value="CO">Colorado</option>
            <option value="CT">Connecticut</option>
            <option value="DE">Delaware</option>
            <option value="DC">District Of Columbia</option>
            <option value="FL">Florida</option>
            <option value="GA">Georgia</option>
            <option value="HI">Hawaii</option>
            <option value="ID">Idaho</option>
            <option value="IL">Illinois</option>
            <option value="IN">Indiana</option>
            <option value="IA">Iowa</option>
            <option value="KS">Kansas</option>
            <option value="KY">Kentucky</option>
            <option value="LA">Louisiana</option>
            <option value="ME">Maine</option>
            <option value="MD">Maryland</option>
            <option value="MA">Massachusetts</option>
            <option value="MI">Michigan</option>
            <option value="MN">Minnesota</option>
            <option value="MS">Mississippi</option>
            <option value="MO">Missouri</option>
            <option value="MT">Montana</option>
            <option value="NE">Nebraska</option>
            <option value="NV">Nevada</option>
            <option value="NH">New Hampshire</option>
            <option value="NJ">New Jersey</option>
            <option value="NM">New Mexico</option>
            <option value="NY">New York</option>
            <option value="NC">North Carolina</option>
            <option value="ND">North Dakota</option>
            <option value="OH">Ohio</option>
            <option value="OK">Oklahoma</option>
            <option value="OR">Oregon</option>
            <option value="PA">Pennsylvania</option>
            <option value="RI">Rhode Island</option>
            <option value="SC">South Carolina</option>
            <option value="SD">South Dakota</option>
            <option value="TN">Tennessee</option>
            <option value="TX">Texas</option>
            <option value="UT">Utah</option>
            <option value="VT">Vermont</option>
            <option value="VA">Virginia</option>
            <option value="WA">Washington</option>
            <option value="WV">West Virginia</option>
            <option value="WI">Wisconsin</option>
            <option value="WY">Wyoming</option>
          </select><span class="awesome-select-icon state-arrow"><i class="far fa-angle-down"></i></span><span class="mz-validationmessage" data-mz-validationmessage-for="projectState"></span></div>
        <div class="col-md-8 col-xs-6 input-holder"><input class="project-zipcode show-placeholder placeholder-shown" type="number" readonly="readonly" name="emailType" placeholder="Zip Code" data-mz-value="projectZipcode" style="margin-top:10px"
            aria-label="Zip Code"><span class="mz-validationmessage" data-mz-validationmessage-for="projectZipcode"></span></div>
      </div>
      <div class="clear-fix"></div>
    </div>
    <div class="bottom-section hidden-xs">
      <div class="left-btn"><button type="button" data-mz-action="back" class="mz-button back-btn"><i class="far fa-chevron-left"></i> Back</button></div>
      <div class="right-btn"><button type="button" data-mz-action="next" class="mz-button next-btn mt30">Next <i class="far fa-chevron-right"></i></button></div>
    </div>
  </div>
  <div class="project-info step-content">
    <div class="content-section">
      <p class="quesTag">Tell us about your project:</p><textarea class="description project-desp show-placeholder col-xs-12 placeholder-shown" rows="4" cols="55" placeholder="Project overview..." data-mz-value="projectOverview"
        aria-label="Project Overview"></textarea><span class="mz-validationmessage textBx-validation" data-mz-validationmessage-for="projectOverview"></span>
    </div>
    <div class="bottom-section hidden-xs">
      <div class="left-btn"><button type="button" data-mz-action="back" class="mz-button back-btn"><i class="far fa-chevron-left"></i> Back</button></div>
      <div class="right-btn"><button type="button" data-mz-action="next" class="mz-button next-btn">Next <i class="far fa-chevron-right"></i></button></div>
    </div>
  </div>
  <div class="schedule-day step-content">
    <div class="content-section col-xs-12">
      <p class="quesTag">Choose a few times that work best for you:</p>
      <div class="schedulingTime">
        <div class="steps-section col-md-5 col-xs-12">
          <div class="scheduled-indicator not-scheduled active" data-step="1" data-mz-action="dateSelected"><span class="not-scheduled">1</span><span class="scheduled hide"><i class="fa fa-check" aria-hidden="true"></i></span></div>
          <div class="scheduled-indicator not-scheduled" data-step="2" data-mz-action="dateSelected"><span class="not-scheduled">2</span><span class="scheduled hide"><i class="fa fa-check" aria-hidden="true"></i></span></div>
          <div class="scheduled-indicator not-scheduled" data-step="3" data-mz-action="dateSelected"><span class="not-scheduled">3</span><span class="scheduled hide"><i class="fa fa-check" aria-hidden="true"></i></span></div>
          <div class="choose-option">
            <div class="instructions" style="white-space:normal">
              <p class="schedule-text">Scheduling your project is easy!</p>
              <p class="choose-text">Simply choose date &amp; time option(s) that fit your schedule. Rest assured, we'll call to confirm.</p>
            </div>
            <div id="schedulingDays"></div>
          </div>
        </div>
        <div class="calender-section mz-confirmation col-md-7 col-xs-12">
          <p><label class="input-group-btn" for="datepicker"><span class="sr-only">Date Picker</span><i class="col-md-2 fa fa-calendar" aria-hidden="true"></i></label><input type="text" id="datepicker"
              class="col-md-10 col-xs-12 show-placeholder placeholder-shown" readonly="readonly" placeholder="Select a date" aria-label="Selected Date"></p>
          <p class="select-date-error mz-validationmessage">Please select date to proceed.</p>
          <div class="timing-section"><a class="morning-session schedule-session" data-session="morning">Morning<br>8am-12pm </a><a class="after-session schedule-session" data-session="afternoon">Afternoon<br>12pm-5pm</a></div>
          <p class="select-session-error mz-validationmessage"></p>
        </div>
        <div class="col-xs-12 text-right hidden-lg hidden-xl hidden-md"><button type="button" id="ahsMobileNextButton" data-mz-action="next" class="mz-button next-btn">Next <i class="far fa-chevron-right"></i></button></div>
      </div>
      <p class="continue-link col-xs-12 col-md-12"><a href="javascript:void(0);" data-mz-action="submitWithoutDate">Continue without selecting times</a></p>
    </div>
    <div class="bottom-section hidden-xs">
      <div class="left-btn"><button type="button" data-mz-action="back" class="mz-button back-btn"><i class="far fa-chevron-left"></i> Back</button></div>
      <div class="right-btn"><button type="button" id="ahsNextButton" data-mz-action="next" class="mz-button next-btn">Next <i class="far fa-chevron-right"></i></button></div>
    </div>
  </div>
  <div class="hidden-lg hidden-xl hidden-md mobile-submit"><button type="button" class="ace-red mz-button" data-mz-action="mobileSubmit">Submit</button></div>
</form>

<form id="proForm">
  <div class="hmm-zip-row hide">
    <div class="postalTxt no-padding"><input placeholder="Enter Zip code" class="show-placeholder placeholder-shown findProPostcode" data-mz-value="projectZipcode" type="text" maxlength="5" required="" aria-label="Enter Zip Code"></div>
    <div class="findBtn no-padding"><button class="find-pro primary aceRed" style="height:40px;line-height:normal">Find a Pro!</button><button type="button" class="back-change back-btn">Back</button></div>
  </div>
  <div class="hmm-zip-error">
    <p class="error hide">Please enter a Zip Code.</p>
    <p class="invalid hide">Handyman Service is currently not available in your area.</p>
  </div>
</form>

Text Content

Hi there!

Sign InCreate AccountPurchase HistoryOrder StatusLists

Ace Rewards Overview

Skip to content
* showAll Departments
* showAllHoliday Decorations
* Holiday Decorations
* Halloween Decorations
* Christmas Decorations
* showAllShop by Brand
* Featured Brands
*
* Brands A - Z
# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
View all Brands
* Grills & Smokers
* Ace Gift Card
* Grills & Smokers
* showAllOutdoor Living and Patio
* Outdoor Living and Patio
*
* showAllLawn and Garden
* Lawn and Garden
*
* showAllTools
* Tools
*
* showAllPaint and Supplies
* Paint and Supplies
*
* showAllHeating and Cooling
* Heating and Cooling
*
* showAllHome and Decor
* Home and Decor
*
* showAllBuilding Supplies
* Building Supplies
*
* showAllHardware
* Hardware
*
* showAllStorage and Organization
* Storage and Organization
*
* showAllLighting and Electrical
* Lighting and Electrical
*
* showAllPlumbing
* Plumbing
*
* showAllAutomotive, RV and Marine
* Automotive, RV and Marine
*

* showAll Sales & Specials
* Top Sales & Specials
* Clearance
* Ace Rewards Offers

* showAll Local Ad
* showAll The Paint Studio
* showAll Ace Project Place
* showAll Ace Handyman Services
*

* Ace Rewards
* Business Accounts
* Store Locator

Hi there!
Sign In or Join

Ace Hardware
Shop
Services
Projects & Tips
Savings
What can we help you find?
Ace Hardware

What can we help you find?
Savings

--------------------------------------------------------------------------------

Shop
Brands
Grills & Smokers
Outdoor Living and Patio
Lawn and Garden
Tools
Paint and Supplies
Heating and Cooling
Home and Decor
Building Supplies
Hardware
Storage and Organization
Lighting and Electrical
Plumbing
Automotive, RV and Marine

--------------------------------------------------------------------------------

Services
Projects & Tips
Ace Gift Card

--------------------------------------------------------------------------------

Store Locator
Business Account
Contact Us
SAVINGS

SERVICES

PROJECTS & TIPS

VIEW ALL

* Store Locator
* Business Accounts
* Ace Rewards

Calais Ace Home Center - Calais, ME
Open until 6 PM
Hi there!
Sign In or Join

Ace Hardware
Shop
Services
Projects & Tips
Savings
What can we help you find?

Find Your Local Ace

ZIP, or city and state

Use Current Location
My Store
Calais Ace Home Center
4.82 mi
295 North St
Calais, ME 04619-1214
Open until 6pm
Store Details
Currently Shopping
Nearby Stores
Princeton Variety
18.53 mi
123 Main St
Princeton, ME 04668-3306
Closed | Opens 8am Thu
Store Details

--------------------------------------------------------------------------------

Set As My Store

We are currently unable to process orders online.
Need it now? Visit your local Ace store.

ACE HARDWARE CUSTOMER SERVICE

MY ACCOUNT

OPENING MY ACCOUNT

MANAGING MY ACCOUNT

ACE REWARDS

REFERRAL TERMS

ORDER INFORMATION

TRACK YOUR ORDER

CANCELLATIONS

DAMAGED ORDERS

ASSEMBLY INFORMATION

EMAILS ABOUT YOUR ORDER

HAUL AWAY

EASY RETURNS

30 DAY RETURN POLICY

RETURN INSTRUCTIONS

RETURN CREDIT

PAYMENTS & PRICING

DISCOUNTS & CODES

PAYMENT OPTIONS

SALES TAX

REDEEMING REWARDS

EXCLUSIONS

GIFT CARDS

SHIPPING, DELIVERY, PICKUP & CURBSIDE

SHIP TO HOME

DELIVERY FROM STORE

FREE STORE PICKUP & CURBSIDE

STORE LOCATOR

FIND YOUR LOCAL ACE

PRODUCT INFORMATION

PRODUCT INQUIRIES

PRODUCT RECALLS

WARRANTIES

PARTS & REPAIRS

SAFETY, SECURITY & PRIVACY

ONLINE SECURITY & SAFETY

HOW CAN WE HELP?

FREQUENTLY ASKED QUESTIONS

MY ACCOUNT

OPENING MY ACCOUNT

Opening an account on www.acehardware.com is easy. Simply sign in/register in
the upper right hand corner of the site, or when you place an order, you will be
prompted to log in with your e-mail address and password. If you do not have a
password, you will be prompted to create one.

An account offers you a safe, easy and fast way to order. It also serves as a
way to track your order history

Account Benefits

Set up My Account and customize your preferences! Improve your shopping
experience by taking advantage of these great benefits...

* News & Exclusive Offers. Sign up to receive email updates on special
promotions, sales alerts, new product announcements, gift ideas and more!
* Order History. Receive important information regarding your order and the
capability to track your order.
* Faster Checkout. Save your billing and shipping information for a hassle-free
checkout!

MANAGING MY ACCOUNT

It's easy to change your account information online, at any time. Simply sign
into your account by clicking "sign in/register" in the upper right hand corner
of acehardware.com. If you have forgotten your password, click here.

ACE REWARDS® PROGRAM TERMS AND CONDITIONS

Last updated October 31, 2023

IMPORTANT! These Ace Rewards Program Terms and Conditions ("Program Terms")
govern the Ace Rewards Program (the "Program") and your participation in the
Program. These Program Terms constitute a binding agreement between you and Ace
Hardware Corporation ("Ace" OR "we" OR "us"). PLEASE READ THESE PROGRAM TERMS
BEFORE PARTICIPATING IN THE PROGRAM, AS THEY AFFECT YOUR LEGAL RIGHTS AND
OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF
YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY
TRIAL. BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU ACCEPT AND AGREE TO BE
BOUND BY THESE PROGRAM TERMS. If you do not agree to these Program Terms, then
you should not enroll or otherwise participate in the Program.

TABLE OF CONTENTS

1. Privacy and Additional Terms
2. Modifications and Cancellation
3. Eligibility
4. Enrollment
5. Program Cards
6. Accruing Points
7. Earning and Redeeming Rewards
8. Additional Program Benefits
9. Ace Rewards Referral Friend Bonus Points Offer
10. Ace Rewards Premier
11. Expiration
12. Additional Exclusions and Limitations
13. Value and Transfer
14. Assigned Participating Retailer
15. Program Accounts; Program Account Termination; Program Cancellation
16. Errors and Misconduct
17. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
18. ARBITRATION AGREEMENT; PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND
NON-INDIVIDUALIZED RELIEF
19. Communications
20. Miscellaneous
21. Customer Service

1. PRIVACY AND ADDITIONAL TERMS

Ace's collection, use, and sharing of your information is governed by our
Privacy Policy, which is incorporated by reference into these Program Terms. In
addition, your use of our Online Services as defined in Ace Hardware's Terms of
Use, including the www.acehardware.com website (the "Site") and the Ace Hardware
Mobile App (the "App"), in connection with the Program is subject to such Terms
of Use, which are incorporated by reference into these Program Terms. To the
extent of any conflict between the Privacy Policy and these Program Terms or the
Terms of Use and these Program Terms, these Program Terms will prevail.

2. MODIFICATION AND CANCELLATION

We reserve the right to modify, restrict, or cancel the Program, the Program
Benefits (as defined below), or any portion thereof, and/or to modify these
Program Terms (and any customer service policies or other documents related to
the Program) at any time in our sole discretion with or without notice to you;
provided that we will provide notice of any modifications to these Program terms
by posting the modified version at www.acehardware.com/rewards-terms (or any
other URL Ace may designate from time to time), together with a revised "Last
updated" date. In addition, we may elect to send a mail or email communication
notifying Program members of the modifications, but we are not obligated to do
so and you hereby waive any right you may have to receive such notice. You
should check this page periodically to see if any recent changes to the Program
Terms have occurred. By participating in the Program, including redeeming or
using any Program Benefits, after we post any such changes, you agree to the
Program Terms as modified.

3. ELIGIBILITY

To be eligible for Program membership, you must: (i) be an individual at least
18 years of age; (ii) a resident of the fifty (50) United States, the District
of Columbia, or the Commonwealth of Puerto Rico; and (iii) provide all required
enrollment information. Except as otherwise provided in these Program Terms,
business entities are eligible to participate in the Program, provided an
authorized employee completes the enrollment process. Ace Hardware retailers may
exclude their employees from participating in the Program.

By enrolling in the Program, you are certifying that you meet all eligibility
criteria. In addition, if you are enrolling on behalf of a business entity, you
are certifying that you are authorized to bind, and do hereby bind, the business
entity to these Terms.

4. ENROLLMENT

There is no charge to enroll and participate in the Program.

You can enroll in the Program by creating an Ace Rewards Program account
("Program Account"): (i) in store, by completing Program enrollment at an Ace
Hardware retail location that participates in the Program ("Participating
Retailer"); (ii) by completing the Program enrollment process via the App, which
is available for download at the Apple® App Store for iOS devices and the Google
Play™ store for Android™ devices; or (iii) by completing the Program enrollment
process on the Site at: https://www.acehardware.com/ace-rewards. Program
enrollment in the App or on the Site requires a pre-existing Ace Hardware online
account ("Ace Hardware Account"). If you don't have an Ace Hardware Account, you
can open one at no charge by completing the Ace Hardware Account enrollment
process in the App or on the Site at:
https://www.acehardware.com/user/login?previous=web_page#create-account.

Program enrollment via the Online Services is not available to residents of
Puerto Rico, who must enroll at a Participating Retailer. All required
information must be provided, including full name, business name (if
applicable), valid mailing address, and phone number. Additional required
information may be identified during the enrollment process. Each Program member
is limited to a single Program Account and Ace may elect to terminate duplicate
Program Accounts. Only Program members with a Program Account in good standing
can participate in the Program.

For information on Participating Retailers near you, please contact Customer
Service.

5.PROGRAM CARDS

Ace may elect to provide you with a Program membership card ("Program Card"),
but a Program Card is not necessary to participate in the Program or take
advantage of Program Benefits. If you enroll at a Participating Retailer, one or
more Program Cards may be provided to you at that time.

You are responsible for all transactions using your Program Card and/or Program
Account and agree to notify us immediately if you become aware of any
unauthorized activity related to your Program Account. If you would like to
replace your Program Card or would like additional Program Cards, please contact
Customer Service.

6. ACCRUING POINTS

Members earn Program points ("Points") by making qualifying purchases on the
Site, via the App, or at Participating Retailers. Please note that members who
are located in or whose Assigned Retailer is located in Puerto Rico will not be
able to make purchases via the Site or App. Ten (10) Points will accrue for
every $1.00 spent on qualifying purchases, less any discount, coupon, Instant
Savings, Red Hot Buy, Reward redemption, in-store promotion and/or any other
price adjustment made at time of purchase. Points will not accrue, and
previously awarded Points may be deducted, for any returns, credits, refunds,
chargebacks, or voided transactions.

For purposes of accruing Points, qualifying purchases exclude: (i) taxes; (ii)
gift cards; (iii) charitable donations; (iv) service fees; (v) any merchandise
purchased from a Participating Retailer's non-Ace businesses; (vi) any
merchandise that a Participating Retailer, in its sole discretion, elects to
exclude from time to time; (vii) any merchandise that Ace, in its sole
discretion, elects to exclude from time to time; (viii) online shipping charges;
(ix) payments on accounts, credit card payments, finance and interest charges,
and late fees; (x) any purchase made on any website or application other than
the Site or the App; (xi) in-store purchases at Ace retailers that don't
participate in the Program; (xii) city stickers, trash bags, and other licenses
and permits; and (xiii) any purchase required to be excluded by applicable law.
Additional exclusions may apply and some Participating Retailers may permit
Points to be awarded for the purchase of excluded items. See your Assigned
Participating Retailer for details.

Except as Ace may permit on a case-by-case basis in its sole discretion, Points
will not be awarded retroactively. To earn Points for qualifying purchases at a
Participating Retailer, you must present your Program Card or the phone number
associated with your Program Account at the time of purchase. Your Program
Account number may appear at the bottom of the store receipt. However, the
presence of your Program Account number on the receipt does not mean all items,
or any items, appearing on the receipt were qualifying purchases. To earn Points
for qualifying purchases on the Site or in the App, at the time of purchase you
must have and be logged into an Ace Hardware Account linked to your Program
Account ("Linked Ace Hardware Account").

In addition, from time to time Ace may elect to award Points in connection with
Member Offers (as defined below). Please review the terms of each Member Offer
for specific terms, limitations, restrictions, and/or exclusions, including
expiration dates and channels/locations.

Points will typically appear in your account within thirty (30) business days of
the date of your qualifying purchase for in-store purchases or, for qualifying
purchases made online, within thirty (30) days of date of order fulfillment.
Points earned in connection with Member Offers will typically appear within the
timeframe identified in the applicable Member Offer (as defined below), or if no
timeframe is identified, within thirty (30) business days of your redemption of
the Member Offer. If you feel Points were not properly credited to your Program
Account, you must notify us by contacting Customer Service within thirty (30)
days of the date on which such Points should have been awarded per these Program
Terms or, if applicable, the terms of the Member Offer. You agree that our
determination with respect to Points accrued shall be final. Points reflected in
our records shall be deemed correct and we shall have the right to determine the
Points to be awarded to you and to adjust or void Points at any time, consistent
with these Program Terms. Please login to your Linked Ace Hardware Account or
contact Customer Service for information on your Point balance.

7. EARNING AND REDEEMING REWARDS

You must earn at least 2,500 Points to receive a Program reward ("Reward"). For
every 2,500 Points accrued, you will receive a Reward redeemable for $5.00 off
the purchase price of eligible merchandise. If you earn multiple Rewards at the
same time (because you have accrued 5,000 or more Points), the Rewards may be
combined into a single Reward or Ace may elect, in its sole discretion, to split
the total value of the Rewards between multiple Rewards in denominations of
Ace's choosing, provided that all Rewards are issued in multiples of $5.00. Ace
does not issue partial or fractional Rewards.

Rewards are processed during the week in which the minimum 2,500 Point level is
attained. Points are automatically deducted from your Program Account for issued
Rewards. You cannot elect to retain the Points in your Program Account instead
of receiving a Reward. Rewards are available in digital and print versions, as
more fully described below, but digital and print versions of a Reward, and any
permitted copies of a Reward, constitute a single Reward which may be redeemed
only once. Ace, in its sole discretion, may immediately suspend or terminate
your Program Account and your participation in the Program, if you attempt to
redeem any Reward more than once.

Rewards - Digital Versions: Program Accounts with more than 2,500 Points on
Sunday will have a digital Reward ("Digital Reward") issued and available for
redemption on or about Monday. Redemption of Digital Rewards requires a Linked
Ace Hardware Account and is not available to members who are residents of Puerto
Rico or whose Assigned Participating Retailer is located in Puerto Rico. Digital
Rewards may be redeemed on the Site or in the App; provided, however, that for
orders that are paid solely with redeemed Rewards and that contain one or more
items that will be shipped to your home or other designated address, you may
redeem a maximum of $99.99 in Rewards per order. Digital Rewards may also be
downloaded to your device or printed out for use at the Participating Retailer
identified on the Digital Reward. In addition, Digital Rewards downloaded to
your device or that you print out may be accepted by other Participating
Retailers in their sole discretion. For guidance on redeeming Digital Rewards,
please review Ace's Customer Service policies.

Rewards – Print Versions: Except as otherwise provided in these Program Terms,
if a Digital Reward has not been redeemed by the end of the month following the
month of issuance, Ace will mail a tangible print Reward ("Print Reward") to the
mailing address associated with your Program Account if we have a valid mailing
address for you. Notwithstanding the foregoing, your Print Rewards will be
mailed to your Assigned Participating Retailer (defined below) rather than
directly to you if (i) requested by your Assigned Participating Retailer and we
have no valid mailing address on file for you, regardless of the amount of the
Print Reward; (ii) requested by your Assigned Participating Retailer and the
value of the Print Rewards is $24.99 or more; or (iii) the value of the Print
Rewards is $100 or more. If your Print Reward is mailed to your Assigned
Participating Retailer, your Digital Reward will still be available for
redemption (see the paragraph above on Digital Rewards redemption) unless you
are a resident of Puerto Rico or your Assigned Participating Retailer is located
in Puerto Rico. In addition, for Rewards issued after 4/1/23, Ace generally will
not mail Print Rewards to you (or your Assigned Participating Retailer, as
applicable) if you are an Active App User. For purposes of these Program Terms,
"Active App User" means a Program member who has (a) downloaded the App, (b) a
Linked Ace Hardware Account, and (c) interacted with the App (other than
deleting the App), during the ninety (90) day period immediately prior to the
issuing of a Reward. Active App Users may opt to receive Print Rewards, on an
ongoing basis, by contacting Customer Care at Customer Service. A Print Reward
may be redeemed at the Participating Retailer identified on the Print Reward. In
addition, Print Rewards may be accepted by other Participating Retailers in
their sole discretion.

Whether redeemed in-store, on the Site, or in the App, Rewards can be applied
toward the purchase of eligible merchandise only. Eligible merchandise excludes:
(i) services sold by Ace stores, including rentals, in-store services, and
extended warranties; (ii) gift cards; (iii) city stickers, trash bags, and other
licenses and permits; (iv) lumber and building materials; (v) liquor, tobacco,
firearms, and fuel; (vi) payments on account, including house accounts; (vii)
previously purchased merchandise; and (viii) taxes. Additional exclusions may
apply and some Participating Retailers may permit redemption of Rewards on
excluded items. See your Assigned Participating Retailer for details. In
addition, Ace may, but is not obligated to, permit online redemption of Rewards
on excluded items.

Rewards are valid for a single transaction only. Subject to any limitations set
forth in these Program Terms, you may combine more than one Reward towards an
eligible purchase. Rewards may be used in conjunction with other offers unless
prohibited by the terms of such other offers. If the value of the Reward(s) used
is greater than the purchase price of eligible merchandise, before tax, no
change will be given and the remaining balance of the Reward(s) will be
forfeited. Photocopies, duplicates, and facsimiles of Print Rewards are not
valid. Rewards are allocated pro rata across all eligible merchandise and will
not be replaced if eligible merchandise is returned; provided, that if a Program
member redeems a Reward toward an online order of eligible merchandise and the
full order is cancelled prior to fulfillment, Ace will reissue to the Program
member's Program Account Points equivalent to the value such Reward. Rewards can
be used until their expiration date, unless sooner redeemed.

8. ADDITIONAL PROGRAM BENEFITS

Ace, in its sole discretion, may offer additional benefits to Program members
from time to time. These additional benefits may include:

Instant Savings in-store, on the Site, and/or in the App.
Instant Savings are subject to product availability. Not all Participating
Retailers offer all Instant Savings. See each Instant Savings offer for any
specific terms, limitations, and/or exclusions, including redemption channels
and expiration dates.

Free delivery from store with qualifying online purchases of $50 or more.
Program members are eligible to receive free next day delivery on in-stock
orders of merchandise with a subtotal (before Reward redemption and taxes) of
$50 or more. Exclusions apply. See the product page on the Site or in the App to
determine if a particular product is eligible for free delivery from store. Free
delivery is not available in Puerto Rico. Free delivery is for the next business
day and excludes same day delivery and ship to home. Not all Participating
Retailers offer free delivery and delivery areas and delivery merchandise may be
limited. See the Ace Customer Service Policy for Delivery from Store for
additional limitations and details.

Offers and coupons exclusively for Program members.
From time to time, Ace may elect to make special offers, coupons, or promotions
(collectively, "Member Offers") available to Program members. Member Offers may
include, but are not limited to, bonus Point awards and discount coupons. Member
Offers are made in Ace's sole discretion, may not be offered or awarded to all
Program members, and are subject to the terms of the Member Offer. Ace may
withdraw Member Offers at any time, with or without notice; provided, that
Member Offers with a specified expiration date will, in the absence of error,
fraud or other misconduct, remain valid through such expiration date. See each
Member Offer for any specific terms, limitations, and/or exclusions, including
redemption channels and expiration dates. Please see Section 9 below for
additional information regarding certain Member Offers.

Proof of Program membership may be required to take advantage of Program
Benefits. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION, INCLUDING MAILING
ADDRESS, EMAIL ADDRESS, AND BIRTH MONTH, CURRENT AND COMPLETE TO ENSURE YOU
RECEIVE PROGRAM BENEFITS. ACE IS NOT LIABLE FOR ANY PROGRAM BENEFITS YOU MAY
MISS DUE TO INCOMPLETE OR INCORRECT PROGRAM ACCOUNT INFORMATION.

9. ACE REWARDS PROGRAM PROMOTIONAL MEMBER OFFERS.

From time-to-time, Ace may make Member Offers without a fixed expiration date.
Ace may terminate such Member Offers at any time in its sole discretion, unless
otherwise expressly provided in the terms applicable to such Member Offers. For
more information on the terms of such Member Offers:

* For terms applicable to the Ace Rewards Referral Friend Bonus Offer, please
visit: https://www.acehardware.com/customer-service?page=referral-terms
* Please see the App for terms applicable to the Ace Mobile App Download Bonus
Offer.

10. ACE REWARDS PREMIER

Ace Rewards Premier Eligibility and Expiration: Program members with a
qualifying spend of $750 or more (excluding taxes and applied Rewards and
discounts) on the Site, in the App, or at Participating Retailers in a rolling
twelve (12) month period while an Ace Rewards Program member and for whom we
have a valid mailing address are automatically eligible for Ace Rewards Premier
status; provided that corporate/business Program members and Program members
with store house accounts are ineligible for Ace Rewards Premier status. In
order for purchases to count toward the qualifying spend, Program members must
present their Rewards Card or number when making in-store purchases and be
logged in to their Linked Ace Hardware Account when making purchases on the Site
or in the App. Eligible Program members will be informed approximately one to
two months following the end of the calendar quarter during which they became
eligible for Ace Rewards Premier status. Information regarding eligibility for
Ace Rewards Premier status is available by contacting Customer Service. Ace
Rewards Premier status expires one (1) year from the end of the calendar quarter
in which you qualify for Ace Rewards Premier status. Upon expiration of the
one-year period, Program members may requalify for Ace Rewards Premier status
for subsequent one-year terms if they continue to meet the Ace Rewards Premier
eligibility criteria.

Ace Rewards Premier Benefits: From time to time, Program members with Ace
Rewards Premier status will be given exclusive offers and coupons (collectively,
"Ace Rewards Premier Coupons"). Ace Rewards Premier Coupons are redeemable at
the Participating Retailer identified on the Ace Rewards Premier Coupon and may
be accepted by other Participating Retailers, in their sole discretion. From
time to time, Program members with Ace Rewards Premier status, who have a Linked
Ace Hardware Account and who have downloaded the App will receive special offers
and coupons in the App (collectively, "Ace Rewards Premier App Extras"). Ace, in
its sole discretion, determines the nature, amount, and frequency of Ace Rewards
Premier Coupons and Ace Rewards Premier App Extras (collectively, "Ace Rewards
Premier Offers") which Ace may change from time to time with or without notice
to you. Not all Ace Rewards Premier Offers may be made available to all Ace
Rewards Premier members. See each Ace Rewards Premier Offer for any specific
terms, limitations, restrictions, and/or exclusions, including expiration dates
and redemption channels/locations.

11. EXPIRATION

Points: Points do not expire and unused Points will remain in your Program
Account until you reach the minimum number of Points needed to receive a Reward.

Rewards: Rewards expire on the last day of the fourth month following the month
in which they are issued and available for redemption on the Site or via the
App. For example, if a Reward is processed and available for redemption in
January, the Reward will expire on May 31. You can obtain information regarding
Reward expiration dates through your Linked Ace Hardware Account. The expiration
date will appear on the Reward and is the same for both Digital Rewards and
Print Rewards.

Member Offers: See the terms of each Member Offer for details regarding
expiration.

Ace Rewards Premier and Ace Rewards Premier Offers: Ace Rewards Premier status
will expire as described in the Ace Rewards Premier section above. See the terms
of each Ace Rewards Premier Offer for details regarding expiration.

PROGRAM BENEFITS WILL ISSUE AND EXPIRE ACCORDING TO THESE PROGRAM TERMS. PLEASE
KEEP YOUR PROGRAM ACCOUNT INFORMATION COMPLETE AND CURRENT TO ENSURE YOU RECEIVE
PROGRAM BENEFITS.

12. ADDITIONAL EXCLUSIONS AND LIMITATIONS

Points, Rewards, Member Offers, Ace Rewards Premier Offers, and all other
Program benefits (collectively, "Program Benefits) are subject to (i) the
exclusions, conditions, and limitations specified in these Program Terms, (ii)
availability, and (iii) the terms applicable to the particular Program Benefit.
See each Program Benefit for any specific terms, limitations, restrictions,
and/or exclusions, including redemption channels and expiration dates. Program
Benefits are void where prohibited.

Not all Program Benefits may be made available to all Program members.
Participating Retailers may alter the Program and the Program Benefits at their
discretion. Please consult your Assigned Participating Retailer for details. For
assistance identifying your Assigned Participating Retailer, please see Section
14.

13. VALUE AND TRANSFER

Points, Rewards, Member Offers, Ace Rewards Premier Offers, and other Program
Benefits: (i) have no cash value; (ii) cannot be exchanged for cash, in whole or
in part; and (iii) have no value outside of the Program. At our discretion we
may, but are not obligated to, replace unredeemed lost or stolen Print Rewards
that have not expired. The accumulation of Points does not entitle you to any
vested rights with respect to Points, Rewards, or any other Program Benefits.

A member's Program membership, Program Account, Program Card, and Program
Benefits are for the use of the named Program member only and cannot be sold,
shared, assigned, bartered, or otherwise transferred; provided, that if a Member
Offer or Ace Rewards Premier Offer is expressly transferable, members are
permitted to transfer such offer in accordance with its terms. In the event of a
divorce of a Program member, the named Program member retains all Program
Benefits unless otherwise provided by a valid and final court order submitted to
Ace. In the event of the death of a Program member, except as otherwise required
by law, all Program Benefits remain non-transferable.

14. ASSIGNED PARTICIPATING RETAILER

Every Rewards member has a participating Ace retailer assigned to their Program
Account ("Assigned Participating Retailer"). If you enroll in the Program on the
Site or via the App without making a purchase, Ace will select your Assigned
Participating Retailer based on the zip code associated with your Program
Account. If you enroll in the Program on the Site or via the App and make a
purchase, the Participating Retailer associated with the sale will be your
Assigned Participating Retailer). If you enroll in the Program at a
Participating Retailer, that Participating Retailer will be your Assigned
Participating Retailer. From time to time Ace may change your Assigned
Participating Retailer based on your shopping habits, store participation in the
Program, or other factors. If your Assigned Participating Retailer ceases to
participate in the Program, you will be assigned to the nearest Participating
Retailer based on zip code unless you shop at another Participating Retailer in
the interim. Ace may, but is not obligated to, send you a mail or email
communication informing you of a change in your Assigned Participating Retailer.
If you would like help identifying your Assigned Participating Retailer, please
contact Customer Service. You may also contact Customer Service to request a
change in your Assigned Participating Retailer, but any such change will be
effective only for future Rewards and other Program Benefits and not Rewards or
other Program Benefits that have already been processed.

15. PROGRAM ACCOUNTS; PROGRAM ACCOUNT TERMINATION; PROGRAM CANCELLATION

You are solely responsible for the accuracy and completeness of the information
you supply in connection with your Program Account. Failure to keep your Program
Account information current and complete may result in forfeiture or lapsing of
Program Benefits. You may access and update your information and access your
Program Account status, including Points accrued, by contacting Customer
Service. You can also access and update some Program Account information online
by logging into your Linked Ace Hardware Account on the Site. You may also
update some Program Account information in the App. Please note that residents
of Puerto Rico will not be able to manage Program Accounts via the Site or App.

You may terminate your Program Account at any time by contacting Customer
Service. Ace may suspend or terminate your Program Account and your
participation in the Program and/or suspend or void any or all Program Benefits
at any time, with or without notice to you and without liability or obligation
to you, if we determine, in our sole discretion, that (i) you are ineligible for
the Program; (ii) you have violated these Program Terms or the Terms of Use;
(iii) you have provided false information to Ace, its affiliates, or its
retailers; (iv) you have engaged in illegal or fraudulent conduct or conduct
that is dangerous, deceptive, improper, or objectionable; or (v) it is advisable
to protect the interests of Ace, our retailers, employees, customers, Program
members, or any third party.

In the event we cancel the Program, your Program Account will automatically
terminate upon the effective date of Program cancellation.

Upon termination of your Program Account for any reason, your membership in the
Program terminates and all Program Benefits, including Points and Rewards, are
voided.

16. ERRORS AND MISCONDUCT

We reserve the right, in our sole discretion, to adjust, postpone, suspend, or
void your Program Benefits, including Points and Rewards, and/or to suspend,
revoke, or cancel your Ace Rewards Premier status and/or Program Account at any
time, with or without notice, in the event of actual or suspected (i) human or
technical errors; (ii) technical disruptions; (iii) misconduct, fraud, or other
activity that impairs the administration, security, integrity, or proper use of
the Program, any Program Benefits, or any property of Ace or Participating
Retailers. In addition, we reserve the right, in our sole discretion, to adjust,
suspend, postpone, or void your Program Benefits, including Points and Rewards,
and/or to suspend, revoke or cancel your Ace Rewards Premier status and/or
Program Account at any time, with or without notice, for any other reason we
deem appropriate.

17. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PROGRAM AND ALL RELATED PRODUCTS,
SERVICES, AND PROGRAM BENEFITS ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION
OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES
OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, ACE, ITS AFFILIATES, ITS RETAILERS AND
THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND VENDORS
SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY OF LAW OR
EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, ARISING FROM THE
PROGRAM OR YOUR USE OF THE PROGRAM OR ANY PRODUCTS, SERVICES, OR PROGRAM
BENEFITS RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL,
PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE, ITS AFFILIATES, ITS
RETAILERS AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS,
AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR OR IN
CONNECTION WITH: (i) YOUR PARTICIPATION IN THE PROGRAM, (ii) YOUR USE OF ANY
PRODUCTS, SERVICES, OR PROGRAM BENEFITS RELATED TO THE PROGRAM, (iii) ANY
UNAUTHORIZED ACCESS TO OR UNAUTHORIZED USE OF YOUR PROGRAM ACCOUNT, PROGRAM
CARD, OR PROGRAM BENEFITS, OR (iv) TERMINATION OF YOUR PROGRAM ACCOUNT OR
CANCELLATION OF THE PROGRAM.

CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR
LIMITATIONS MAY NOT APPLY.

18. ARBITRATION AGREEMENT; PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND
NON-INDIVIDUALIZED RELIEF

This section is deemed to be a "written agreement to arbitrate" pursuant to the
Federal Arbitration Act, and you and Ace each agree that this section is
intended to satisfy the "writing" requirement of the Federal Arbitration Act.

YOU AND ACE AGREE THAT ANY CLAIM OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR
MAY ARISE BETWEEN US IN CONNECTION WITH THE PROGRAM WILL BE RESOLVED IN
ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION. PLEASE READ THIS
SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT HOW CLAIMS YOU AND ACE
HAVE AGAINST EACH OTHER ARE RESOLVED.

You and Ace agree that any and all disputes or claims that have arisen or may
arise between you and Ace in connection with the Program shall be resolved
exclusively through confidential, final, and binding arbitration. YOU ARE GIVING
UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY.

PRE-ARBITRATION DISPUTE RESOLUTION: You agree that whenever you have a
disagreement with Ace arising out of, connected to, or in any way related to the
Program, you will first send a written notice to Ace (a "Demand"). You agree
that the requirements of this Dispute Resolution section will apply even to
disagreements that may have arisen before you accepted these Terms. You must
send the Demand to the following address (the "Notice Address"): Ace Hardware
Corp., Attn: Legal Department, 2915 Jorie Blvd., Oak Brook, IL 60523. The Demand
must seek to resolve only your individual Dispute, must be personally signed by
you (and not your counsel), and must include any documentation sufficient to
support your claim. Within twenty (20) business days of receipt of a Demand, the
recipient may request an individualized video or telephone conference which both
parties will personally attend (with counsel, if represented). You agree that
you will not take any legal action, including filing a lawsuit or demanding
arbitration, until after the period to request a conference expires or, if a
conference is requested, 20 business days after the individualized conference.
Compliance with this informal dispute resolution procedure section is mandatory
and a condition precedent to initiating arbitration. This procedure is essential
to providing each of us a meaningful opportunity to resolve disputes informally.
Any applicable limitations periods and filing fee deadlines will be tolled while
the parties engage in the process set forth above. A court of competent
jurisdiction may enjoin the filing or prosecution of an arbitration if these
requirements have not been met.

The arbitration shall be held in the county in which you reside or at another
mutually agreed location. If the value of the relief sought is $10,000 or less,
either you or Ace may elect to have the arbitration conducted by telephone
and/or video conference or based solely on written submissions, which election
shall be binding on the other party subject to the arbitrator's discretion to
require an in-person hearing if the circumstances warrant. Attendance at an
in-person hearing may be made by telephone and/or video conference, unless the
arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with the
laws of the State of Illinois, including recognized principles of equity, and
will honor all claims of privilege recognized by law. The arbitrator's award
shall be confidential, final, and binding, and judgment on the award rendered by
the arbitrator may be entered in any court having jurisdiction thereof. Payment
of all filing, administration, and arbitrator fees will be governed by the AAA's
rules.

CLASS ACTION WAIVER: You and Ace agree that each of us may bring claims against
the other only on an individual basis and not as a plaintiff or class member in
any purported class or representative action or proceeding. Unless both you and
Ace agree otherwise or the Mass Arbitration provisions set forth below are
triggered, the arbitrator may not consolidate or join more than one person's or
party's claims and may not otherwise preside over any form of a consolidated,
representative, or class proceeding. Also, the arbitrator may award relief
(including monetary, injunctive, and declaratory relief) only in favor of the
individual party seeking relief and only to the extent necessary to provide
relief necessitated by that party's individual claim(s). Any relief awarded
cannot affect other Program members. You and Ace further agree that in the event
this Arbitration Agreement is held to be unenforceable for any reason, the
prohibitions on class and representative actions and non-individualized relief
set forth in this paragraph are severable and shall apply to any claim between
you and Ace in any forum. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE
IN CLASS AND REPRESENTATIVE ACTIONS.

Mass Arbitration:

If, at any time, 25 or more claimants (including you) submit Demands or seek to
file demands for arbitration raising similar claims against Ace, and such
circumstances meet the definition and criteria of Mass Filings ("Mass Filing")
set forth in National Arbitration & Mediation’s ("NAM") Mass Filing Supplemental
Dispute Resolution Rules and Procedures ("NAM’s Mass Filing Rules," available at
https://www.namadr.com/resources/rules-fees-forms/), you and Ace agree that the
AAA shall not serve as arbitrator and that instead NAM shall administer any Mass
Filing claims and the NAM Mass Filing Rules in effect at the time such claim is
filed shall apply as modified below. You agree that throughout this process, the
parties’ counsel shall meet and confer to discuss modifications to these
procedures based on the particular needs of the Mass Filing. You acknowledge and
agree that your election to participate in a Mass Filing may result in a delay
in the adjudication of your dispute with Ace. Any applicable limitations periods
and filing fee deadlines will be tolled while the parties engage in the process
set forth below.

Any remaining claims shall not be filed or be deemed filed in arbitration, nor
shall any arbitration fees be assessed in connection with those claims unless
and until they are selected to be filed in individual arbitration proceedings as
part of a staged process. After this initial set of staged proceedings is
completed, the parties shall promptly engage in a global mediation session of
all remaining claims with a retired federal or state court judge and Ace will
pay the mediator’s fee.

Stage Two: If the remaining claims are not resolved at this time, counsel for
the claimants and counsel for Ace shall each select 20 claims per side (40
claims total) to be filed and to proceed in individual arbitrations as part of a
second staged process, subject to any procedural changes the parties agreed to
in writing. Each of these individual arbitrations shall be assigned to a
different, single arbitrator unless the parties agree otherwise in writing. Any
remaining claims shall not be filed or be deemed filed in arbitration, nor shall
any arbitration fees be assessed in connection with those claims unless and
until they are selected to be filed in individual arbitration proceedings as
part of a staged process. After this second set of staged proceedings is
completed, the parties shall promptly engage in a global mediation session of
all remaining claims with a retired federal or state court judge and Ace will
pay the mediator’s fee.

Stage Three: If the remaining claims are not resolved at this time, counsel for
the claimants and counsel for Ace shall each select 25 claims per side (50
claims total) to be filed and to proceed in individual arbitrations as part of a
third staged process, subject to any procedural changes the parties agreed to in
writing. Any remaining claims shall not be filed or be deemed filed in
arbitration, nor shall any arbitration fees be assessed in connection with those
claims unless and until they are selected to be filed in individual arbitration
proceedings as part of a staged process. Following this third set of staged
proceedings, counsel for claimants may elect to have the parties participate in
a global mediation session of all remaining claims with a retired federal or
state court judge.

If your Claim is not resolved as part of the staged process identified above,
either:

Option One: You and we may separately or by agreement, opt out of arbitration
and elect to have your Claim heard in court consistent with these Terms. You may
opt out of arbitration by sending us your individual, personally signed notice
of your intention to opt out by certified mail addressed to the Notice Address.
Such an opt-out notice must include a statement, personally signed by you, that
you wish to opt out of arbitration within 30 days after the conclusion of Stage
3 or the elective mediation associated with Stage 3. We may opt your Claim out
of arbitration by sending an individual, personally signed notice of our
intention to opt out to your counsel within 14 days after the expiration of your
30-day opt out period. Counsel for the parties may agree to adjust these
deadlines.

Option Two: If neither you nor we elect to have your Claim heard in court
consistent with Option One, then you agree that your Claim will be resolved as
part of continuing, staged individual arbitration proceedings as set forth
below. Assuming the number of remaining claims exceeds 200, then 200 claims
shall be randomly selected (or selected through a process agreed to by counsel
for the parties) to be filed and to proceed in individual arbitrations as part
of a staged process. If the number of remaining claims is fewer than 200, then
all of those claims will be filed and proceed in individual arbitrations. Any
remaining claims will not be filed or be deemed filed in arbitration, nor will
any arbitration fees be assessed in connection with those claims unless and
until they are selected to be filed in individual arbitration proceedings as
part of a staged process. After each set of 200 claims are adjudicated, settled,
withdrawn, or otherwise resolved, this process shall repeat consistent with
these parameters. Counsel for the parties are encouraged to meet and confer,
participate in mediation, and engage with each other and with NAM (including
through a Procedural Arbitrator, as such term is used in the NAM Rules) to
explore ways to streamline the adjudication of claims, increase the number of
claims to proceed at any given time, promote efficiencies, conserve resources,
and resolve the remaining claims. A court of competent jurisdiction shall have
the authority to enforce these Mass Filing provisions and, if necessary, to
enjoin the mass filing, prosecution, or administration of arbitrations and the
assessment of arbitration fees. If these additional procedures apply to your
Claim, and a court of competent jurisdiction determines that they are not
enforceable as to your Claim, then your Claim will proceed in a court of
competent jurisdiction consistent with these Terms.

You and we agree that each party values the integrity and efficiency of
arbitration and wishes to employ the process for the fair resolution of genuine
and sincere disputes between the parties. You and we acknowledge and agree to
act in good faith to ensure the processes set forth herein are followed. The
parties further agree that application of these Mass Filing procedures have been
reasonably designed to result in an efficient and fair adjudication of such
cases. If any part of this Mass Arbitration provision is deemed to be invalid,
unenforceable or illegal, or otherwise conflicts with the NAM rules, then the
balance of this Mass Arbitration provision shall remain in effect and shall be
construed in accordance with its terms as if the invalid, unenforceable, illegal
or conflicting provision were not contained herein unless the lack of such
provision would lead this Mass Arbitration provision to fail of its essential
purpose.

19. COMMUNICATIONS

Program members may receive transactional and/or promotional communications from
Ace by mail, email, and/or text message. If you have downloaded the App, you may
also receive push notifications. Please review our Privacy Policy to learn more
about communications from Ace and your choices regarding communications.

20. MISCELLANEOUS

Applicable Law: The laws of the State of Illinois, without regard to principles
of conflict of laws, will govern the Program and any claim or dispute that has
arisen or may arise between you and Ace.

Taxes: Program members are solely responsible for any federal, state, or local
taxes and/or government fees that may be imposed in connection with the Program.

Waiver: No delay or failure by Ace to enforce any of these Program Terms shall
be a waiver of any of our rights under these Program Terms.

Severability: The invalidity or unenforceability of any provision(s) of these
Program Terms shall not affect the validity or enforceability of any other
provision. In the event that any provision of these Program Terms is found to be
invalid or unenforceable, these Program Terms shall be construed in accordance
with their terms as if the invalid or unenforceable provision was not contained
therein.

Construction: The headings used in these Program Terms are for convenience only,
are not a part of this agreement, and do not affect the interpretation of any of
the provisions of these Program Terms. Any reference to the term "including"
means "including, without limitation." All references to currency are stated in
United States dollars.

Survival: The provisions regarding disclaimer of warranties, limitation of
liability, arbitration agreement; prohibition of class and representative
actions and non-individualized relief, and these miscellaneous provisions shall
survive termination of your Program Account or cancellation of the Program.

21. CUSTOMER SERVICE

If you have any questions regarding the Program or your Program Account, please
contact Customer Service online at
https://www.acehardware.com/customer-service?page=contact-us or by phone at
1-888-827-4223.

ACE REWARDS® REFERRAL FRIEND BONUS POINTS OFFER

Last updated March 05, 2021

Existing Program members who elect to participate in the Ace Rewards Referral
Friend Bonus Points Offer ("Referral Offer") in the App will be assigned a
unique invitation code ("Invitation Code") to share with friends and family who
are not already Ace Rewards members ("Non-members"). When Program members share
their Invitation Code with an eligible Non-member and the eligible Non-member
enrolls in the Program in the App while the Referral Offer is still open and
active, the referring member will earn one thousand (1,000) Points ("Referral
Bonus Points"), which will appear in the referring member’s Program Account
within approximately one (1) business day following the Non-member’s enrollment.
Ace Rewards Referral Friend Bonus Offer is valid for a maximum of 10 total
friend referrals (a maximum of 10,000 Referral Bonus Points) per Ace Rewards
account. Ace reserves the right to terminate the Referral Offer at any time,
with or without advance notice. (Note: Removal of the Referral Offer from the
App constitutes notice of the termination of the Referral Offer). Non-members
must meet all Program eligibility requirements and must complete all Program
enrollment requirements in the App using the Invitation Code provided by the
referring member while the Referral Offer is active in order for the referring
member to receive the Referral Bonus Points. If a Non-member (i) fails to
provide the referring member’s Invitation Code at the time of enrollment in the
Program in the App or (ii) enrolls in the Program on the Site or at a
Participating Retailer, the referring member will not receive the Referral Bonus
Points. Ace reserves the right to reject any Invitation Code or reject any Ace
Rewards enrollment if it suspects, in its sole discretion, that a member or
Non-member involved in the use of such Invitation Code or attempted enrollment
(a) has engaged in conduct to subvert the purposes of the Referral Offer, (b)
has engaged in fraudulent conduct to obtain Referral Bonus Points; or (c) has
violated any Referral Offer terms or the Ace Rewards Terms and Conditions
("Program Terms"). The Referral Offer is subject to the Program Terms. Void
where prohibited. By participating in the Referral Offer, you agree to the
Program Terms, which are expressly incorporated herein. The Program Terms are
available for review at: https://www.acehardware.com/rewards-terms, and are
subject to change.

OPENING MY ACCOUNT

MY ACCOUNT

OPENING MY ACCOUNT

An account offers you a safe, easy and fast way to order. It also serves as a
way to track your order history

Account Benefits

Set up My Account and customize your preferences! Improve your shopping
experience by taking advantage of these great benefits...

MANAGING MY ACCOUNT

ACE REWARDS

ACE REWARDS® PROGRAM TERMS AND CONDITIONS

Last updated October 31, 2023

TABLE OF CONTENTS

1. PRIVACY AND ADDITIONAL TERMS

2. MODIFICATION AND CANCELLATION

3. ELIGIBILITY

4. ENROLLMENT

There is no charge to enroll and participate in the Program.

For information on Participating Retailers near you, please contact Customer
Service.

5.PROGRAM CARDS

6. ACCRUING POINTS

7. EARNING AND REDEEMING REWARDS

8. ADDITIONAL PROGRAM BENEFITS

Ace, in its sole discretion, may offer additional benefits to Program members
from time to time. These additional benefits may include:

9. ACE REWARDS PROGRAM PROMOTIONAL MEMBER OFFERS.

10. ACE REWARDS PREMIER

11. EXPIRATION

Points: Points do not expire and unused Points will remain in your Program
Account until you reach the minimum number of Points needed to receive a Reward.

Member Offers: See the terms of each Member Offer for details regarding
expiration.

PROGRAM BENEFITS WILL ISSUE AND EXPIRE ACCORDING TO THESE PROGRAM TERMS. PLEASE
KEEP YOUR PROGRAM ACCOUNT INFORMATION COMPLETE AND CURRENT TO ENSURE YOU RECEIVE
PROGRAM BENEFITS.

12. ADDITIONAL EXCLUSIONS AND LIMITATIONS

13. VALUE AND TRANSFER

14. ASSIGNED PARTICIPATING RETAILER

15. PROGRAM ACCOUNTS; PROGRAM ACCOUNT TERMINATION; PROGRAM CANCELLATION

In the event we cancel the Program, your Program Account will automatically
terminate upon the effective date of Program cancellation.

Upon termination of your Program Account for any reason, your membership in the
Program terminates and all Program Benefits, including Points and Rewards, are
voided.

16. ERRORS AND MISCONDUCT

17. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR
LIMITATIONS MAY NOT APPLY.

18. ARBITRATION AGREEMENT; PROHIBITION OF CLASS AND REPRESENTATIVE ACTIONS AND
NON-INDIVIDUALIZED RELIEF

Mass Arbitration:

If your Claim is not resolved as part of the staged process identified above,
either:

19. COMMUNICATIONS

20. MISCELLANEOUS

Applicable Law: The laws of the State of Illinois, without regard to principles
of conflict of laws, will govern the Program and any claim or dispute that has
arisen or may arise between you and Ace.

Taxes: Program members are solely responsible for any federal, state, or local
taxes and/or government fees that may be imposed in connection with the Program.

Waiver: No delay or failure by Ace to enforce any of these Program Terms shall
be a waiver of any of our rights under these Program Terms.

21. CUSTOMER SERVICE

REFERRAL TERMS

ACE REWARDS® REFERRAL FRIEND BONUS POINTS OFFER

Last updated March 05, 2021

ORDER INFORMATION

TRACK YOUR ORDER

Click here to track your order > Track Your Order

When can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately
and will appear in your order history page. It may take up to 48 hours or longer
before the tracking # is visible on the Order History page. This is because even
though your package has already shipped from our warehouse and is on its way to
you, the carrier may not be able to provide any information about your package
for up to 48 hours or more.

Orders placed on acehardware.com may be delivered by one of several different
carriers and shipping methods. Therefore, tracking availability may vary
depending on the type of item you purchased, the shipping method you selected
during checkout, and the carrier that is delivering your item(s). Occasionally,
orders are delivered via a carrier that does not offer the ability to track a
package.

Finding Your Order Status:

The status of your order is easy to find.

* Check your e-mail. You were required to enter an e-mail address during
Checkout; you will receive e-mails keeping you up-to-date about the status of
your order.
* Visit the website. Sign in for your Order History at acehardware.com 24 hours
a day. You may view information about your most recent orders (including
tracking information) as well as past orders. If you checked out as a guest,
please refer to your confirmation email for the package tracking number.

* Please note: Order information may not appear in your order history on
acehardware.com for up to 1 hour.

If you still have questions about your order, please contact Customer Care at
carecenter@acehardware.com.

CANCELLATIONS

Occasionally, orders or parts of an order are cancelled by our system for
various reasons. Some reasons are:

* Item(s) not available.
* Difficulty in processing your payment information.
* Cannot ship to the address provided.

If your order is cancelled, you will receive an e-mail notifying you of the
cancellation. You will not be billed for any cancelled items.

There may be times when you wish to cancel the order you have placed (after you
have clicked "Place Order", your order begins to process).

If you wish to cancel your order, you can do so from either your "Order History"
page, under My Account (if you are logged into the acehardware.com website), or
through the Track Your Order page. Since our system is designed to fill orders
and get them on their way as quickly as possible, you may not be able to cancel
your Ship-to-Home order before it has been shipped your way. If you receive your
order, simply return any items you do not want by following our Return
Instructions and returning to your local store. You can find your local store on
the Store Locator

DAMAGED ORDERS

When you pick up your order, or when it is delivered (through Deliver from Store
or Ship to Home), you should immediately inspect your order. Carefully inspect
the packaging as well as the contents of the package. It is normal for the
package to show some wear; however, if damage did occur to the product, please
contact the store where your order was picked up or made the delivery or contact
Customer Care immediately by calling at 888-827-4223. Please have your order
number available when you call.

For more information regarding Ship to Home, click here.

For more information regarding Delivery from Store, click here.

For more information regarding Store Pickup, click here.

ASSEMBLY INFORMATION

Assembly is available on select items such as grills, patio furniture and snow
throwers on acehardware.com. Applicable assembly fee will be shown on product
page and in cart.

Here’s how Assembly works:

* Shop your local store on acehardware.com.
* Acehardware.com customers can select assembly on the product page or in cart
if the item is eligible.
* Assembly is not eligible on Ship to Home orders.
* Assembly is not available for same day or next day delivery.
* You will be notified via email that your assembly order is ready for pickup
or ready for delivery.
* Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for
an item that has been assembled and returned.
* Assembled items should be returned to the same local Ace store from which it
was picked up or delivered from.

A handling fee may be charged on select items at limited number of Ace
Hardware retail locations. Handling fees will be charged on top of the order
subtotal and delivery fees. This fee covers the cost of expenses related to
fulfillment, such as packing/materials costs, item management for high
weight/length/width or fragile items, and additional services related to
order fulfillment.

EMAILS ABOUT MY ORDER

After you place your order, you will receive e-mails about your order. Below are
examples of e-mails you might receive:

* Order Received Email: This e-mail confirms that we have received your order.
It includes your order number. Keep this e-mail for your records.
* Order is Ready Email: This e-mail confirms that your order or part of your
order is ready for pickup or delivery. You may receive multiple e-mails
depending on the items you selected, or if you ordered multiple items with
different delivery/pickup methods. The "ready" time of your order depends on
the delivery/pickup method selected, item selected, and your delivery/pickup
location.
* Order has Shipped Email: This e-mail confirms that your order or part of your
order has shipped. You may receive multiple e-mails depending on the items
you selected. The shipped time of your order depends on the shipping method
selected, item selected, and your shipping location. For Ship to Home orders,
you will find your package tracking number on this email.
* Order Update Email: On occasion, an order is placed for Free Store Pickup or
Deliver from Store, however inventory is sold out as the order is placed. As
a courtesy, we order the item to be shipped to your store from our closest
warehouse. Look for your Order Ready Email as your items become ready for
Free Store Pickup or Deliver from Store.
* Order Cancellation Email: On occasion, you may receive this e-mail for the
following reasons; item(s) not available, difficulty in processing your
payment information, or cannot ship to the address provided. Please call
Customer Care at 888-827-4223 with any questions.
* Return Summary Email: You will receive this confirmation email after a return
(initiated by you) is processed for items in your order. This email will
include details about the items returned and the dollar amount refunded.

HAUL AWAY

Haul Away is Ace’s service for removing grills for acehardware.com customers and
it’s available at participating stores.

This is how Haul Away works:

* Shop your local store on acehardware.com.
* Select a grill from a store where Delivery from Store is available.
* If Haul Away is available, you will see it as an option on the product
description page.
* Check the box for Haul Away and select Delivery from Store as the
fulfillment method.

* Haul Away may not be offered at every store that offers grill delivery.

Haul Away item qualifications:

* Grills with a max size dimension of 58L X 51W X 28W and weight of 250lbs.
* Before your scheduled Haul Away time, please be sure the following is
prepared.
* Remove Fuel Sources.
* Disconnect from your natural gas line and/or remove the propane tank.
* If your Haul Away Grill is a charcoal or pellet grill, please remove
fuel waste.
* We cannot Haul Away your old propane tank.
* We must be able to remove your products without disassembling them or
taking them apart.

* Prepare the grill items to be hauled way for pickup at the first threshold
(front door/garage etc.).

* If your local store cannot fulfill your Haul Away request, you will receive a
refund of the Haul Away fee.
* Please note that once we haul away your products, they can’t be returned.

TRACK YOUR ORDER

Click here to track your order > Track Your Order

When can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately
and will appear in your Order History page. It may take up to 48 hours or longer
before the tracking # is visible on the Order History page. This is because even
though your package has already shipped from our warehouse and is on its way to
you, the carrier may not be able to provide any information about your package
for up to 48 hours or more.

Finding Your Order Status:

The status of your order is easy to find.

* Check your email. You were required to enter an email address during
Checkout; you will receive emails keeping you up-to-date about the status of
your order.
* Visit the website. Sign in for your Order History at acehardware.com 24 hours
a day. You may view information about your most recent orders (including
tracking information) as well as past orders. If you checked out as a guest,
please refer to your confirmation email for the package tracking number.

* Please note: Order information may not appear in your Order History on
acehardware.com for up to 1 hour.

If you still have questions about your order, please contact Customer Care at
carecenter@acehardware.com.

CANCELLATIONS

Occasionally, orders or parts of an order are canceled by our system for various
reasons. Some reasons are:

* Item(s) not available.
* Difficulty in processing your payment information.
* Cannot ship to the address provided.

If your order is canceled, you will receive an email notifying you of the
cancellation. You will not be billed for any canceled items.

There may be times when you wish to cancel the order you have placed (after you
have clicked "Place Order", your order begins to process).

DAMAGED ORDERS

When you pick up your order, or when it is delivered (through Deliver from Store
or Ship to Home), you should immediately inspect your order. Carefully inspect
the packaging as well as the contents of the package. It is normal for the
package to show some wear; however, if damage did occur to the product, please
contact the store where your order was picked up or made the delivery, or
contact Customer Care immediately by calling at 888-827-4223. Please have your
order number available when you call.

For more information regarding Ship to Home, click here.

For more information regarding Delivery from Store, click here.

For more information regarding Store Pickup, click here.

ASSEMBLY INFORMATION

Assembly is available on select items such as grills, patio furniture and snow
throwers on acehardware.com. Applicable assembly fee will be shown on product
page and in cart.

Here’s how Assembly works:

EMAILS ABOUT YOUR ORDER

EMAILS ABOUT MY ORDER

After you place your order, you will receive emails about your order. Below are
examples of emails you might receive:

* Order Received Email: This email confirms that we have received your order.
It includes your order number. Keep this email for your records.
* Order is Ready Email: This email confirms that your order or part of your
order is ready for pickup or delivery. You may receive multiple emails
depending on the items you selected, or if you ordered multiple items with
different delivery/pickup methods. The "ready" time of your order depends on
the delivery/pickup method selected, item selected, and your delivery/pickup
location.
* Order has Shipped Email: This email confirms that your order or part of your
order has shipped. You may receive multiple emails depending on the items you
selected. The shipped time of your order depends on the shipping method
selected, item selected, and your shipping location. For Ship to Home orders,
you will find your package tracking number on this email.
* Order Update Email: On occasion, an order is placed for Free Store Pickup or
Deliver from Store, however inventory is sold out as the order is placed. As
a courtesy, we order the item to be shipped to your store from our closest
warehouse. Look for your Order Ready Email as your items become ready for
Free Store Pickup or Deliver from Store.
* Order Cancellation Email: On occasion, you may receive this email for the
following reasons; item(s) not available, difficulty in processing your
payment information, or cannot ship to the address provided. Please call
Customer Care at 888-827-4223 with any questions.
* Return Summary Email: You will receive this confirmation email after a return
(initiated by you) is processed for items in your order. This email will
include details about the items returned and the dollar amount refunded.

HAUL AWAY

Haul Away is Ace’s service for removing grills for acehardware.com customers and
it’s available at participating stores.

This is how Haul Away works:

* Haul Away may not be offered at every store that offers grill delivery.

Haul Away item qualifications:

* Prepare the grill items to be hauled way for pickup at the first threshold
(front door/garage etc.).

* If your local store cannot fulfill your Haul Away request, you will receive a
refund of the Haul Away fee.
* Please note that once we haul away your products, they can’t be returned.

EASY RETURNS

30 DAY RETURN POLICY

The policies below, including 30 Day Return Policy, apply to purchases on
acehardware.com only. Each Ace Hardware store has its own customer service and
return policies. Please consult your local store for details.

Where to Return:

We recommend that you make returns of online purchases to an Ace retail store
near you that can issue you a refund (less applicable shipping, handling and
other charges). If you do not have an Ace retail store near you or if you need
alternative return instructions, please contact Customer Care at 888-827-4223.

Funds Returned:

If you do not return the item to an Ace retail store near you, the cost of
shipping the item back to Ace will be paid by you, unless you received the
incorrect item, or the item you received was damaged or defective. You will
receive a refund of the purchase price (less shipping charges). Additional
services such as assembly/delivery fees may not be refunded once these services
have been rendered by your local Ace store. Your refund will be issued in the
original form of payment. If Ace Rewards were used to pay for your purchase, the
Reward value or coupon amount is forfeited upon return of the product. If the
original form of payment is not available, we will credit via gift card. We
reserve the right to refuse returns under suspected abuse or fraud.

It may take three to five business days to issue your refund. Once we issue your
refund, it may take additional time for your funds to be made available in your
account by your financial institution.

Buy One Get Another (BOGA) Returns:

Please note that all BOGA merchandise returns are subject to, and must otherwise
qualify for return and refund under, the terms of this Return Policy. For
qualifying returns:

If your transaction receipt does not identify a return value for each BOGA item,
you must return all items you purchased or otherwise received in connection with
a BOGA offer in order to receive a refund. Your refund will be the purchase
price you paid for such items. Partial returns of BOGA items will not be
refunded.If your transaction receipt identifies a return value for each BOGA
item, you may make a partial return. Your refund will be the return value, as
identified on the transaction receipt, of the item(s) you return.

How to Return:

You may return most items within 30 days from the original purchase date with
original receipt, provided that it is unused, uninstalled, and in its original
packaging. In each case, you must provide all paperwork, including product
instructions or information and your packing slip/receipt, and any parts and
accessories. You should also bring a valid photo ID. If it is 30 days or more
from your original purchase date, please contact the manufacturer directly.

Return Exceptions:

Exceptions to the 30 Day Return Policy includes the following:

* Gift Cards cannot be returned for any reason.
* Outdoor Power Equipment (such as generators, tillers, edgers, mowers, string
trimmers, blowers, tractors, chainsaws, snow blowers) and Grills & Smokers
may be returned within 30 days of the date of purchase, with original
receipt, provided that it is unused, uninstalled, and in its original
packaging. Outdoor power equipment cannot be returned once fuel or oil has
been put in it, even if the equipment has been drained of these materials. If
you put fuel or oil in the equipment you will need to contact the
manufacturer regarding any product issues. The manufacturer will handle your
claim in accordance with the manufacturer's policies. Authorized service
center information can be found in the owner's manual or contact Customer
Service at 1-888-827-4223 to obtain location information for service centers.
Note that appropriate maintenance and use of your equipment is required to
ensure manufacturer's specified warranty is not voided.
* Clearance items are final sale.
* Hazardous materials and products that use hazardous materials, such as
flammable liquids or gasses cannot be returned.
* We reserve the right to limit paint returns at our discretion in the event of
suspected fraud or abuse.
* If you return merchandise that was purchased in whole or in part with one or
more Rewards, the Reward(s) will be forfeited.

If you wish to return a Delivered, Assembled and/or Customized Item:

* Tinted liquid interior or exterior paint is a Customized Item.
* Tinted paint orders placed on acehardware.com are final and cannot be
returned, refunded, or exchanged for a new color. On-screen and printer color
representations may vary from actual paint colors, and Ace cannot honor
returns or exchanges for digitally misinterpreted colors.
* Delivered, Assembled and/or Customized items should be returned to the same
local Ace store from which it was delivered, assembled and/or customized.
* Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for
an item that has been assembled and returned but is not damaged or defective.
* If you received the proper item that was not damaged or defective, you may be
charged a $15 pickup fee. You will not be reimbursed for the original
delivery fee, if applicable.
* If you wish to return a Delivered, Assembled and/or Customized Item that Ace
incorrectly fulfilled (for example, the wrong color, model or item), or if
the item is damaged or defective, return the item(s) to the same store from
which it was delivered, assembled and/or customized.

Vendor Specific Return Policies:

STIHL Products:

STIHL products MUST be returned to the original store purchased/picked up from.
Stores that do not carry STIHL branded products will not be able to accept
returns on these items. Please see the Return Exceptions section above for
additional information.

Hanover Outdoor Products:

If you wish to return a Hanover Outdoor Product: Issues with Hanover Outdoor
products (including broken or missing parts) can be resolved quickly and easily
by reaching out to our customer service department. Returns on Hanover Outdoor
products are accepted for 30-days from date of receipt; PLEASE DO NOT RETURN TO
AN ACE HARDWARE STORE. If you are in need of assistance, please contact us at
877-397-5144 or contactus@hanoverproducts.com.

Little Giant Ladder Systems Products:

Some Little Giant Ladder Systems are fulfilled directly from the vendor and have
a different return policy than those fulfilled by Ace. SKUs fulfilled directly
from the vendor include 1025734, 1030251, 1030251, 1025733, 1030234, 1030235,
1030250, 1030228, 1025732, 1030252, 1030233, and 1030236. These SKUs have a
30-day return policy on all products. The return must be requested within 30
days of receiving your product. If the return request is placed after more than
30 days, there will be up to a 35% restocking fee. The product will need to be
unused and in new condition, packaged securely in a box. You are responsible for
all freight charges back to Little Giant. Once the ladder is received and
inspected, a full refund of the purchase price minus return shipping charges and
any applicable restocking fees will be issued. PLEASE DO NOT RETURN TO AN ACE
HARDWARE STORE. If you have any questions about warranty or technical support,
please contact Little Giant at 800-453-1192 or customerservice@ladders.com. If
you need assistance, please contact Ace here .

MR COOL Products:

Some MR COOL items are fulfilled directly from the vendor and have a different
return policy than those fulfilled by Ace. SKUs fulfilled directly from the
vendor include 4012870, 4012869, 4012869, 4012927, 4012935, 4013330, 4012937,
4012928, 4009511, 4009513, 4012929, 4012933, 4009514, 4009512, 4013578, 4020394,
4014846, 4014847, 4014840, 4014839, 4014838, 4021115, 4021116, 4021106, 4021109,
4021112, 4021110, 4021087, 4021113, 4021111, 4014837, 4014602, 4013766, 4014600,
4014599, 4013716, 4013717, 4013580, 4013577, 4013581, 4013576, 4012942, 4021114,
4021088, 4021102, 4021107, 4021105, 4021108, 4021100, 4013767, 4013768, 4013770,
4013719, and 4013718. Issues with MRCOOL products (including damaged, missing or
lost in transit) can be resolved quickly and easily by reaching out to MRCOOL at
270-366-0457 or support@mrcool.com. If you wish to return an item that is not
damaged or defective, it may be returned in its original packaging within 30
days of sale. You would be charged up to a restocking fee of 15% and any
shipping cost the return requires. PLEASE DO NOT RETURN TO AN ACE HARDWARE
STORE. If you have any questions about warranty or technical support, please
contact MRCOOL at 270-366-0457 or support@mrcool.com. If you need assistance,
please contact Ace here .

RETURN INSTRUCTIONS

Where to Return:

How to Return:

You may return most items within 30 days from the original purchase date as long
as the item is unused, in like-new condition, and in the original packaging. In
each case, you must provide all paperwork, including product instructions or
information and your packing slip/receipt, and any parts and accessories. You
should also bring a valid photo ID. If it is 30 days from your original purchase
date, please contact the manufacturer directly.

RETURN CREDIT

Funds Returned:

If you do not return the item to an Ace retail store near you, the cost of
shipping the item back to Ace will be paid by you, unless you received the
incorrect item, or the item you received was damaged or defective. You will
receive a refund of the purchase price and your delivery and/or assembly fee, as
applicable. Your refund will be issued in the original form of payment. If Ace
Rewards were used to pay for your purchase, the Reward value or coupon amount is
forfeited upon return of the product. We reserve the right to accept returns
unless suspected fraud or abuse.

30 DAY RETURN POLICY

Where to Return:

Funds Returned:

It may take three to five business days to issue your refund. Once we issue your
refund, it may take additional time for your funds to be made available in your
account by your financial institution.

Buy One Get Another (BOGA) Returns:

Please note that all BOGA merchandise returns are subject to, and must otherwise
qualify for return and refund under, the terms of this Return Policy. For
qualifying returns:

How to Return:

Return Exceptions:

Exceptions to the 30 Day Return Policy includes the following:

If you wish to return a Delivered, Assembled and/or Customized Item:

Vendor Specific Return Policies:

STIHL Products:

Hanover Outdoor Products:

Little Giant Ladder Systems Products:

MR COOL Products:

RETURN INSTRUCTIONS

Where to Return:

How to Return:

You may return most items within 30 days from the original purchase date as long
as the item is unused, in like-new condition, and in the original packaging. In
each case, you must provide all paperwork, including product instructions or
information and your packing slip/receipt, and any parts and accessories. You
should also bring a valid photo ID. If it is 30 days or more from your original
purchase date, please contact the manufacturer directly.

RETURN CREDIT

Funds Returned:

It may take three to five business days to issue your refund. Once we issue your
refund, it may take additional time for your funds to be made available in your
account by your financial institution.

PAYMENTS & PRICING

DISCOUNTS & CODES

Steps for redeeming a Promotion or Coupon Code:

* Within the cart, enter the code exactly as it appears, in the box titled
"Promotion or Coupon Code" at the bottom left of the screen.
* Codes are case sensitive.
* Click "Apply."

If your discount qualifies, it will be displayed in the cart or in the payment
summary. Only one Promotional Discount code per order will be accepted.

PAYMENT OPTIONS

Credit/Debit cards accepted:

* Visa
* MasterCard
* American Express
* Discover Card

Other forms of payment:

* Paypal
* Pay In 4 with Paypal
* PayPal Pay Monthly
* Ace Gift Card

We do not accept:

* CODs
* Layaway plan

* Important information about payment:

All payment forms are charged at time of order. For your security, your billing
name and address must match that of the credit card used for payment. We reserve
the right to cancel any order that does not match these criteria. If the
original form of payment is not available, we will credit via gift card.

SALES TAX

Acehardware.com is a division of Ace Hardware Corporation. Ace Hardware
Corporation is registered to collect tax in all states currently imposing sales
and use tax and is required to assess and remit the tax based on the rules of
the state wherein you have directed us to ship the product being purchased.
Customers claiming exemptions from the sales or use tax should contact the Ace
Customer Care to coordinate the submission of required exemption documentation
and a refund of any taxes collected on exempt transactions.

REDEEMING REWARDS

To redeem your reward, you must first create an online account and link your
existing Ace Rewards number to that account. If you are not already an Ace
Rewards member, you can join after you create your acehardware.com account here.

You will earn 10 points for every $1 spent on acehardware.com or at a
participating Ace Hardware location. At the end of any calendar month, you will
earn a $5 reward for every 2,500 points you have in your account. Any remaining
points will remain in your account and carry over to the next month. These
rewards will present on your checkout page of acehardware.com and will have a
hard copy mailed to the address associated with your account.

Ace Rewards are redeemed in the cart and savings will be shown under the
Merchandise Subtotal. Customers may select as many or as little applicable
rewards.

Reward valid for one transaction only. Cannot be redeemed for rental, in-store
services, Ace gift cards, city stickers and trash bags, lumber and building
materials, liquor, tobacco, firearms, fuel, payment on an account, or previously
purchased merchandise. Transaction must be greater than or equal to Reward value
before tax. If your purchase total is less than the total selected Rewards
value, the remaining Rewards amount is forfeited. No cash back. Reward may not
be sold or transferred. Void if photocopied or duplicated. No cash value. Coupon
cannot be replaced if merchandise is returned.

* Additional exclusions may apply.

EXCLUSIONS

Coupons may not be sold or transferred, have no cash value, cannot be applied to
previously purchased merchandise, and cannot be replaced if merchandise is
returned. Printed coupons are void if photocopied or duplicated.

Gift Cards: Gift cards purchases are not eligible for promotions or other coupon
offers.

Excluded Merchandise: Certain product categories and brands are not eligible for
promotional discounts or coupons. Some brands have pricing policies that
restrict the prices that Ace may sell or advertise their products. The following
is a list of brands and categories that are generally excluded from promotions,
discounts or coupons. This list may not be exhaustive and may change from time
to time. If you have questions, please contact the Customer Care Center.

EXCLUDED CATEGORIES:

* Air Compressors
* Angle Grinders
* Attic Ladder
* Belt Sanders
* Bench and Stationary Saws
* Bench Grinders
* Circular Saws
* Combo Power Tool Sets
* Corded Drills
* Cordless Drills
* Cordless Tool Battery Packs
* Electric Hammers
* Garage Door Openers
* Garbage Disposals
* Gas Tubing
* Impact Drivers

* Impact Wrenches
* Jackets
* Jig Saws
* Ladder Accessories
* Lawn and Leaf Bags
* Metal Detectors
* Miter Saws
* Nailers & Staplers
* Orbital Sanders
* Oscillating Tools
* Planers and Joiners
* Power Nailers
* Power Shears
* Push Mowers
* Reciprocating Saws
* Riding Mowers
* Rotary Tools

* Routers
* Seating
* Skylights
* Snow Blowers
* Storage Bags
* Table Saws
* Tables and Desks
* Tool Battery Chargers
* Tool Boxes
* Wood and Pellet Stoves
* Wood Chippers
* Wood Pellets
* Wood Splitters
* Work Lights

EXCLUDED BRANDS:

* AMMEX
* Benjamin Moore
* Big Green Egg
* Blackstone
* Blue Buffalo
* Broil King
* Custom LeatherCraft
* Dyson
* EGO
* ENO®

* Forney
* GrillGrate®
* Hanover
* InSinkErator
* Kamado Joe®
* Kick Ash Basket
* Leatherman
* Magnolia Home by Joanna Gaines
* MOD Furniture

* Nest
* Pit Barrel Cooker Co.
* PK Grills
* Ring
* STIHL®
* TORO®
* Traeger®
* Weber
* YETI®
* Zoeller

For questions regarding payments or pricing of personalized products, please
visit the Frequently Asked Questions on the Personalize It With Ace Powered by
Lapine microsite.

DISCOUNTS & CODES

Steps for redeeming a Promotion or Coupon Code:

* Within the cart, enter the code exactly as it appears, in the box titled
"Promotion or Coupon Code" at the bottom left of the screen.
* Codes are case sensitive.
* Click "Apply."

If your discount qualifies, it will be displayed in the cart or in the payment
summary. Only one Promotional Discount code per order will be accepted.

PAYMENT OPTIONS

Credit/Debit cards accepted:

* Visa
* MasterCard
* American Express
* Discover Card

Other forms of payment:

* Paypal
* Pay In 4 with Paypal
* Paypal Pay Monthly
* Ace Gift Card

We do not accept:

* CODs
* Layaway plan

* Important information about payment:

SALES TAX

REDEEMING REWARDS

Ace Rewards are redeemed in the cart and savings will be shown under the
Merchandise Subtotal. Customers may select as many or as little applicable
Rewards.

Rewards are valid for one transaction only. Cannot be redeemed for rental,
in-store services, Ace gift cards, city stickers and trash bags, lumber and
building materials, liquor, tobacco, firearms, fuel, payment on an account, or
previously purchased merchandise. Transaction must be greater than or equal to
Rewards value before tax. If your purchase total is less than the total selected
Rewards value, the remaining Rewards amount is forfeited. No cash back. If you
return merchandise that was purchased in whole or in part with one or more
Rewards, the Reward(s) will be forfeited. Rewards may not be sold or
transferred. Void if photocopied or duplicated. No cash value. Coupon cannot be
replaced if merchandise is returned.

* Additional exclusions may apply.

EXCLUSIONS

Gift Cards: Gift cards purchases are not eligible for promotions or other coupon
offers.

EXCLUDED CATEGORIES:

EXCLUDED BRANDS:

* AMMEX
* Benjamin Moore
* Big Green Egg
* Blackstone
* Blue Buffalo
* Breeo®
* Broil King
* Custom LeatherCraft
* Dyson
* EGO
* ENO®

* Flame Boss
* Forney
* Gozney
* GrillGrate®
* Hanover
* InSinkErator
* Kamado Joe®
* Kick Ash Basket
* Leatherman
* Locally Sourced
* Magnolia Home by Joanna Gaines
* MOD Furniture

* Nest
* Ooni
* Pit Barrel Cooker Co.
* PK Grills
* Ring
* STIHL®
* TORO®
* Traeger®
* Weber
* YETI®
* Zoeller

GIFT CARDS

ACE CARD TERMS AND CONDITIONS

Last Updated: 4/13/20

These Ace Card Terms and Conditions ("Card Terms") govern your use of Ace gift
cards, including tangible gift cards, eGift cards, merchandise return cards, and
promotional cards (collectively, "Cards"), which are issued by Ace Incentives,
Inc. ("Ace Incentives" or "we" or "us"). These Card Terms constitute a binding
agreement between you and Ace Incentives. IMPORTANT: THESE CARD TERMS AFFECT
YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION
CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF
YOUR RIGHT TO A JURY TRIAL. BY PURCHASING, USING, OR ACCEPTING A CARD, YOU
ACCEPT AND AGREE TO BE BOUND BY THESE CARD TERMS. If you do not agree with these
Card Terms, do not purchase, use, or accept a Card.

1. Redemption. Cards are redeemable only for purchases at participating Ace
Hardware locations in the United States or online at www.acehardware.com.
For online purchases, (i) a maximum of three (3) gift cards may be redeemed
per order and (ii) the total value of gift cards redeemed cannot exceed
$250 per order. To find a participating Ace Hardware location, please call
Customer Care toll free at 1-888-827-4223. Cards cannot be used to purchase
gift cards or pay Ace Hardware accounts. Cards have no value until
purchased (or otherwise properly issued with respect to merchandise return
cards and promotional cards) and activated. Each time a Card is used, the
purchase amount will be debited against the Card's available balance.
2. Reloads. Tangible gift Cards without a fixed face value purchased from
participating Ace Hardware locations can be reloaded with additional value.
Other Cards, including tangible gift cards purchased online or from
third-party retailers, Cards with a fixed face values, egift cards,
merchandise return cards and promotional cards cannot be reloaded. You may
add value to a reloadable Card at participating Ace Hardware locations,
subject to the maximum purchase limitations described in Section 8 below or
the maximum face value of the card, if any, whichever is less.
3. Balance Inquiries. You can check your Card balance by calling Customer Care
toll free at 1-888-827-4223 or online at
www.acehardware.com/balanceinquiry.
4. No Refunds or Returns. Except as required by law, Cards are non-refundable
and cannot be returned or redeemed for cash. Unused Cards purchased from
third-party retailers are subject to the gift card return policies of such
retailers.
5. Lost or Stolen Cards. Contact Customer Care at 1-888-827-4223 immediately
if your Card has been lost or stolen. Lost or stolen Cards will be replaced
for the remaining Card value per Ace Incentives' records only if you
present the Card number and proof of purchase (of the original purchase or
most recent reload, as applicable) satisfactory to Ace Incentives.
6. Expiration and Escheat. Except as otherwise provided in these Card Terms,
Cards do not expire. The underlying funds on tangible Cards issued prior to
August 8, 2019 do not expire, but the tangible Card may expire. Upon
expiration of the tangible Card, you may have the remaining available
balance of the Card transferred to a new Card only if you present the Card
number and proof of purchase satisfactory to Ace Incentives. Please call
Customer Care at 1-888-827-4223 for assistance.

Ace Incentives may be required to remit the cash value of a Card's unused
balance to a state agency pursuant to the state's abandoned property or
escheat laws. If we have remitted the unused balance of your Card to such a
state, the Card will have a zero balance in our records and you will no
longer be able to redeem the Card; however, you may be able to file a claim
to reclaim your escheated property. Please contact your state's unclaimed
property department for guidance.
7. Fees. Ace Incentives does not charge inactivity fees or service fees.
8. Maximum Purchase. Unless you have entered into a separate written agreement
with Ace Incentives for the bulk purchase of Cards, you agree that (i) you
shall not purchase or otherwise obtain more than $10,000 in total Card
value in any one day and (ii) you shall not load or reload any individual
Card with a value of more than $250 in any one day.
9. Resale. Resale of Cards to third parties for cash or other consideration is
prohibited, although you may transfer a Card to a third party as a gift. If
you wish to sell or distribute Cards, please visit our Corporate Bulk Card
website for more information.
10. Promotional Cards. "Promotional Cards" are Cards that are provided for no
cash consideration in connection with contests, sweepstakes, giveaways, and
other promotions. Promotional Cards may expire. See each Promotional Card
for any specific terms, restrictions, or exclusions, including expiration
dates.
11. Deactivation; Suspension. Ace Incentives reserves the right to deactivate,
suspend, or refuse to honor any Card in the event of failure of
consideration, such as a disputed credit card charge or returned check, or
if Ace Incentives suspects the Card was obtained or is being used
fraudulently. Please immediately report any loss, theft, or suspected fraud
to Customer Care at 1-888-827-4223.
12. Disclaimer of Warranties and Limitation of Liability. TO THE FULLEST EXTENT
PERMITTED BY LAW, THE CARDS AND ALL RELATED PRODUCTS AND SERVICES ARE
PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED,
OR STATUTORY, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY,
NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, ACE INCENTIVES, ITS AFFILIATES, AND
THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND
VENDORS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY THEORY
OF LAW OR EQUITY, WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM THE CARDS OR YOUR USE OF THE CARDS OR ANY PRODUCTS OR SERVICES
RELATED THERETO, INCLUDING DIRECT, INDIRECT, THIRD PARTY, INCIDENTAL,
PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY
THEREOF. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACE INCENTIVES,
ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, MEMBERS, OFFICERS,
EMPLOYEES, AGENTS, AND VENDORS, SHALL NOT BE RESPONSIBLE TO YOU OR ANY
THIRD PARTY FOR OR IN CONNECTION WITH: (i) YOUR USE OF ANY CARDS OR
PRODUCTS OR SERVICES RELATED TO THE CARDS, OR (ii) ANY UNLAWFUL,
UNAUTHORIZED, OR FRAUDULENT CONDUCT BY YOU OR BY ANY THIRD PARTY RELATED TO
ANY CARD.

CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN
DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS,
EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY.
13. Arbitration Agreement and Prohibition of Class and Representative Actions
and Non-Individualized Relief. YOU AND ACE INCENTIVES AGREE THAT ANY CLAIM
OR DISPUTE AT LAW OR EQUITY THAT HAS ARISEN OR MAY ARISE BETWEEN (i) YOU
AND ACE INCENTIVES, (ii) YOU AND ACE INCENTIVES' AFFILIATES, AND/OR (iii)
YOU AND THE DIRECTORS, MEMBERS, OFFICERS, EMPLOYEES, OR AGENTS OF ACE
INCENTIVES OR ACE INCENTIVES' AFFILIATES (EACH AND "ACE INCENTIVES PARTY"
AND, COLLECTIVELY, THE "ACE INCENTIVES PARTIES") IN CONNECTION WITH THESE
CARD TERMS OR YOUR PURCHASE, USE, OR ACCEPTANCE OF ANY CARD WILL BE
RESOLVED IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN THIS SECTION.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL IMPACT
HOW CLAIMS YOU AND THE ACE INCENTIVES PARTIES HAVE AGAINST EACH OTHER ARE
RESOLVED.

You and we agree that any and all disputes or claims that have arisen or
may arise between you and one or more of the Ace Incentives Parties in
connection with (i) any Card, including your purchase, use or acceptance of
any Card, and/or (ii) these Card Terms, shall be resolved exclusively
through confidential, final, and binding arbitration. YOU ARE GIVING UP THE
RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY. The
arbitration will be conducted by the American Arbitration Association
("AAA") under its rules and procedures, including the AAA's Supplementary
Procedures for Consumer-Related Disputes (as applicable), as modified by
this Agreement to Arbitrate. The AAA's rules and a form for initiating
arbitration proceedings are available on the AAA's website at: www.adr.org.

The arbitration shall be held in the county in which you reside or at
another mutually agreed location. If the value of the relief sought is
$10,000 or less, either you or we may elect to have the arbitration
conducted by telephone or based solely on written submissions, which
election shall be binding on the other party subject to the arbitrator's
discretion to require an in-person hearing if the circumstances warrant.
Attendance at an in-person hearing may be made by telephone, unless the
arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with
the laws of the State of Illinois, including recognized principles of
equity, and will honor all claims of privilege recognized by law. The
arbitrator's award shall be confidential, final, and binding, and judgment
on the award rendered by the arbitrator may be entered in any court having
jurisdiction thereof. Payment of all filing, administration, and arbitrator
fees will be governed by the AAA's rules.

You and we agree that each of us may bring claims against the other (and
that you may bring claims against any Ace Incentives Party) only on an
individual basis and not as a plaintiff or class member in any purported
class or representative action or proceeding. Unless both you and we agree
otherwise, the arbitrator may not consolidate or join more than one
person's or party's claims and may not otherwise preside over any form of a
consolidated, representative, or class proceeding. Also, the arbitrator may
award relief (including monetary, injunctive, and declaratory relief) only
in favor of the individual party seeking relief and only to the extent
necessary to provide relief necessitated by that party's individual
claim(s). Any relief awarded cannot affect other purchasers, users or
recipients of Cards. YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE
IN CLASS AND REPRESENTATIVE ACTIONS.
14. Additional Terms. If you purchase or redeem Cards on a website, your
activity on the website may be subject to additional terms, including a
Privacy Policy and Terms of Use. Please carefully review all such
additional terms. These websites may be owned and operated by third parties
that are not affiliated with Ace Incentives.
15. Miscellaneous.

Applicable Law: The laws of the State of Illinois, without regard to
principles of conflict of laws, will govern the Card Terms and any claim or
dispute that has arisen or may arise between you and Ace Incentives in
connection with the Cards.

Taxes: Program members are solely responsible for any federal, state, or
local taxes and/or government fees that may be imposed in connection with
the Cards.

Waiver: No delay or failure by Ace Incentives to enforce any of these Card
Terms shall be a waiver of any of our rights under these Card Terms.

Severability: The invalidity or unenforceability of any provision(s) of
these Card Terms shall not affect the validity or enforceability of any
other provision. In the event that any provision of these Card Terms is
found to be invalid or unenforceable, these Card Terms shall be construed
in accordance with their terms as if the invalid or unenforceable provision
was not contained therein.

Construction: The headings used in these Card Terms are for convenience
only, are not a part of this agreement, and do not affect the
interpretation of any of the provisions of these Card Terms. Any reference
to the term "including" means "including, without limitation."

Survival: The provisions regarding disclaimer of warranties, limitation of
liability, arbitration agreement, prohibition of class and representative
actions and non-individualized relief, and these miscellaneous provisions
shall survive termination of the Card Terms.
16. Customer Care. If you have any questions regarding a Card, please contact
Customer Care at 1-888-827-4223.

SHIPPING, DELIVERY, PICKUP & CURBSIDE

SHIP TO HOME

Ship to Home is a convenient service available only to acehardware.com online
customers where most items can be delivered to a specified address.

Here’s how Ship-to-Home works:

* Shop your local store on acehardware.com.
* Once you have selected an item, click the 'Add to Cart button' and you will
see if this item is able to be shipped to your home. You can choose ship to
home in your cart.
* Continue to proceed through the checkout process through to order completion.
* Once the order is placed, you will receive an Order Confirmation email with
your shipment tracking information.
* For quicker delivery, please select Next Day or Second Day shipping.
* After you complete your Ship-to-Home order, the receipt page provides you
with your order number and information about the order. Keep your order
number in a safe place; it will be needed for all order references.

There are shipping charges associated with Ship-to-Home orders. Shipping costs
for orders placed on acehardware.com are based on the weight of the total order.
An order containing multiple items typically receives a volume-shipping discount
and therefore your total shipping and handling cost may be lower than the sum of
individual ship charges appearing in your cart. You will be provided with the
total shipping cost for your order during checkout.

You can also have your Ship-to-Home orders expedited. Ace offers Next Day and
Second Day shipping options in addition to Standard Ground. *Total delivery time
includes processing and carrier transit time for all 50 states.

Please note, business days are Monday - Friday, excluding federal holidays
within the United States. Most items may be shipped all 50 states via Standard
Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped
via Standard Ground and Next Day.

See below for shipment arrival timing:

* Next Day Shipping (If offered, estimated to arrive Next Business Day)
* Second Day Shipping (If offered, estimated to arrive within 2 Business Days)
* Standard Ground Shipping (Arrives in 3 to 8 Business Days)

You have 30 days from the time of package delivery per the carrier, to report an
issue with your order.

DELIVERY FROM STORE

Delivery from Store is Ace´s delivery service for acehardware.com customers,
available at participating stores. You can now find the products you need online
and have them delivered to you by a helpful Ace associate as early as the same
day! If you are trying to complete a project quickly, want to get larger sized
items to your home or job site or if you just can't make it into the store,
Delivery from Store is for you.

Here is how Delivery from Store works:

* Shop your local store on acehardware.com.
* If your item is eligible for Delivery from Store, it will be noted on the
product page along with the earliest delivery date.
* Delivery distance varies by store. Your delivery location must be within your
local store’s delivery area - - you can check this on the product page or in
cart by typing in your delivery address.
* You may choose Delivery from Store in the cart.
* During checkout, you will be prompted to select a delivery date and,
depending on the items in your cart, you may select "unattended" delivery. At
this point you are ready to place your order.
* Upon receipt of your order, we will confirm whether or not the items in your
order are in stock and available.
* You will receive an email when your order is ready for delivery, if your
order delivery date is delayed, or if your order is cancelled.
* For attended and unattended delivery, your local store will contact you to
schedule a delivery time. For attended and unattended delivery (no signature
required), your items will be left on the first threshold (front door/garage
etc.). Your local store reserves the right to not deliver unattended items
for safety reasons.
* Your local Ace store may charge you a pickup fee if an item that was
delivered from store is being returned and needs to be picked up. You will
not get reimbursed the original delivery fee.
* If your order arrives damaged, incomplete or does not arrive on the expected
date, please contact the store delivering your order.
* For attended delivery, you or your representative must be 18 years of age or
older and a signature is required.
* If you are not at the confirmed delivery location at the designated time, you
must reschedule your delivery (a re-delivery fee may apply) or your order may
be canceled.
* Delivery fee will be shown in checkout.
* Ace Rewards members are eligible to receive free Next Day delivery on
in-stock orders with a merchandise subtotal (before rewards discount and tax
is charged) of $50 or more. Free delivery offer excludes same day delivery.
Orders must be placed on days the store is open, before 4pm local time or 2
hours before store closing time, whichever is earlier.

FREE STORE PICKUP

Free Store Pickup - Fulfilled from Store:

In a hurry or need something right away? Free Store Pick up: Fulfilled from
Store allows you to buy online from your local Ace and pickup as early as today.
Item(s) must be in-stock and order placed at least 2 hours before store closing
at the participating Ace store selected.

Here’s how Free Store Pickup – Fulfilled from Store works:

* Shop your local store on acehardware.com.
* If your item is eligible for Free Store Pickup, it will be noted in your
cart. You may choose Free Store Pickup in your cart.
* If your order was placed at least 2 hours before store closing and the
item(s) were in stock in the store, you may pick up your order the same day
it was placed.
* Once the order is placed, you will receive an Order Confirmation email.
* Next you will receive a Ready for Pickup email indicating your items are
ready and available for pick up.
* When you pick up your order, be sure to have your order number in a safe
place; it will be needed for all order references. You must present your
order number and one form of photo ID when you pick up your order at an Ace
Hardware store.

Free Store Pickup - Fulfilled from Warehouse:

When an item on www.acehardware.com is available for Free Store Pickup –
Fulfilled from Warehouse, that means you can save shipping costs by choosing to
have your item(s) delivered to an Ace Hardware store near you for FREE! Free
Store Pickup – Fulfilled from Warehouse is available only to www.acehardware.com
online customers.

Here’s how Free Store Pickup – Fulfilled from Warehouse works:

* Shop your local store on acehardware.com.
* If your item is eligible for Free Store Pickup, it will be noted in your
cart. You may choose Free Store Pickup in your cart.
* If your order was placed at least 2 hours before store closing and the
item(s) were in stock in the store, you may pick up your order the same day
it was placed.
* Once the order is placed, you will receive an Order Confirmation email and
your items are on their way to your local store.
* Next, you will receive a Ready for Pickup email indicating your items are
ready and available for pick up.
* When you pick up your order, be sure to have your order number in a safe
place; it will be needed for all order references. You must present your
order number and one form of photo ID when you pick up your order at an Ace
Hardware store.

Please note: Your local Ace store will hold your order for up to 5 days.

CURBSIDE PICKUP

Ace is here to help. Place your order on acehardware.com and pick up Curbside at
your local store.

How it works:

1. ORDER – Order on acehardware.com and select Free Store Pickup during
checkout
2. DRIVE – Once you receive a confirmation email that your order is ready for
pickup, head to your local Ace
3. CALL – When you arrive, call the store phone number (found on your order
confirmation) and a helpful associate will bring out your order.

Available at participating locations.

For questions regarding shipping of personalized products, please visit the
Frequently Asked Questions on the Personalize It With Ace Powered by Lapine
microsite.

Personalized products are excluded from Free Store Pickup. For any other
questions regarding personalized products, please visit the Frequently Asked
Questions on the Personalize It With Ace Powered by Lapine microsite.

Please note: Your local Ace store will hold your order for up to 5 days.

SHIP TO HOME

Ship to Home is a convenient service available only to acehardware.com online
customers where most items can be delivered to a specified address.

Here’s how Ship to Home works:

* Shop your local store on acehardware.com.
* Once you have selected an item, click the 'Add to Cart' button and you will
see if this item is able to be shipped to your home. You can choose Ship to
Home in your cart.
* Continue to proceed through the checkout process through to order completion.
* Once the order is placed, you will receive an Order Confirmation email with
your shipment tracking information.
* For quicker delivery, please select Next Day or Second Day shipping.
* After you complete your Ship to Home order, the receipt page provides you
with your order number and information about the order. Keep your order
number in a safe place; it will be needed for all order references.

You can also have your Ship to Home orders expedited. Ace offers Next Day and
Second Day shipping options in addition to Standard Ground. *Total delivery time
includes processing and carrier transit time for all 50 states.

Please note, business days are Monday - Friday, excluding federal holidays
within the United States. Most items may be shipped to all 50 states via
Standard Ground, Second Day and Next Day Service. However, Gift Cards can only
be shipped via Standard Ground and Next Day.

See below for shipment arrival timing:

You have 30 days from the time of package delivery per the carrier, to report an
issue with your order.

DELIVERY FROM STORE

FREE DELIVERY WITH ACE REWARDS

Ace Rewards members are eligible to receive free Next Day delivery on in-stock
orders with a merchandise subtotal (before rewards discount and tax is charged)
of $50 or more. Free delivery offer excludes Same Day delivery. Orders must be
placed on days the store is open, before 4pm local time or 2 hours before store
closing time, whichever is earlier.

Here is how Delivery from Store works:

* Shop your local store on acehardware.com.
* If your item is eligible for Delivery from Store, it will be noted on the
product page and in cart, along with the earliest delivery date. You may
select Delivery from Store in either section..
* Delivery distance varies by store. Your delivery location must be within your
local store’s delivery area. We will validate your delivery address prior to
checkout.
* You may choose Delivery from Store in the cart.
* At checkout, you will be prompted to select the delivery date, and depending
on the order, options for Unattended or Attended Delivery.
* For attended deliveries, your local store will contact you to schedule a
delivery time.
* Attended deliveries require you, or your representative to be:
- Present at the time of delivery
- 18 years of age or older
- Able to sign for the order

* Delivery fees will be shown in checkout.
* Upon receipt of your order, we will confirm whether the items in your order
are in stock and available.
* You will receive an email when/if your order is:
- Ready for delivery
- Order delivery date is delayed
- Order is canceled

DELIVERIES ARE PLACED AT THE PROPERTY ENTRANCE

For attended and unattended delivery (no signature required), your items will be
left on the first threshold (front door/garage etc.). Your local store reserves
the right to not deliver unattended items for safety reasons.

Your local Ace may charge an additional fee if you request your order to be
placed inside the first threshold/entryway. This includes transporting orders
inside the residence, up flights of stairs, or onto decks and porches.

DELIVERY EXCEPTIONS

* If your order arrives damaged, incomplete or does not arrive on the expected
date, please contact the store delivering your order.
* If you are not at the confirmed delivery location at the designated time, you
must reschedule your delivery (a re-delivery fee may apply) or your order may
be canceled.
* You may be charged a pickup fee if an item that was delivered from store is
being returned and needs to be picked up. You will not get reimbursed the
original delivery fee.
* A handling fee may be charged on select items at limited number of Ace
Hardware retail locations. Handling fees will be charged on top of the order
subtotal and delivery fees. This fee covers the cost of expenses related to
fulfillment, such as packing/materials costs, item management for high
weight/length/width or fragile items, and additional services related to
order fulfillment.
* Your local store may charge an additional fee if the order is requested to be
delivered beyond the first threshold/entryway.

FREE STORE PICKUP & CURBSIDE

Free Store Pickup - Fulfilled from Store:

Here’s how Free Store Pickup – Fulfilled from Store works:

Free Store Pickup - Fulfilled from Warehouse:

Here’s how Free Store Pickup – Fulfilled from Warehouse works:

* Shop your local store on acehardware.com.
* If your item is eligible for Free Store Pickup, it will be noted in your
cart. You may choose Free Store Pickup in your cart.
* If your order was placed at least 2 hours before store closing and the
item(s) were in stock in the store, you may pick up your order the same day
it was placed.
* Once the order is placed, you will receive an Order Confirmation email and
your items are on their way to your local store.
* Next, you will receive a Ready for Pickup email indicating your items are
ready and available for pick up.
* When you pick up your order, be sure to have your order number in a safe
place; it will be needed for all order references. You must present your
order number and one form of photo ID when you pick up your order at an Ace
Hardware store.

Please note: Your local Ace store will hold your order for up to 5 days.

CURBSIDE PICKUP

Ace is here to help. Place your order on acehardware.com and pick up Curbside at
your local store.

How it works:

Available at participating locations.

Please note: Your local Ace store will hold your order for up to 5 days.

STORE LOCATOR

Click here to find your local Ace > Store Locator

FIND YOUR LOCAL ACE

STORE LOCATOR

Click here to find your local Ace > Store Locator

PRODUCT INFORMATION

PRODUCT INQUIRES

Finding Products

There are two ways to find the products you are looking for on acehardware.com:
Searching by Keyword or Item Number in the search box or by browsing the links
from the Home Page. No matter which method you use, you will find a variety of
sorting functions to help you find what you are looking for.

Learning More about Products

If you would like more information about an item you see on acehardware.com,
simply click on the item. This will take you to a Product Detail page that
provides a complete description of the product. For more information regarding
products, please contact Customer Care at 888-827-4223.

PRODUCT RECALLS

For your convenience, product recall information is provided below for products
that may have been sold on acehardware.com and at independent Ace Hardware
retail stores.

DR Power Equipment Recalls DR Power Chipper Shredders Due to Laceration Hazard
(09/27/23) ►

STIHL Recalls MSA 300 Chain Saws Due to Laceration Hazard (09/26/23) ►

Generac Recalls Portable Generators Due to Serious Fire and Burn Hazards
(09/22/23) ►

Stanley Black & Decker Recalls 2.2 Million DeWALT, Stanley and Craftsman
Fiberglass Sledgehammers Due to Impact Injury Hazard (09/21/23) ►

Chervon North America Recalls EGO Power+ Cordless Brushless Hedge Trimmers Due
to Laceration Hazard (06/01/23) ►

Voluntary Recall of One Lot of Kaytee® Wild Bird Food Birders Blend, 8 Lb Bag,
Due to Elevated Levels of Aflatoxin (03/21/23) ►

YETI Recalls 1.9 Million Soft Coolers and Gear Cases Due to Magnet Ingestion
Hazard (3/15/23) ►

Reckitt Recalls AirWick Fresh Linen and Fresh Water Aerosol Air Fresheners Due
to Injury and Laceration Hazards (11/7/22) ►

Clorox® Recalls Multiple Pine-Sol Cleaners Due to Risk of Exposure to Bacteria
(10/28/22) ►

Two Million Dehumidifiers With Well-Known Brand Names Recalled Due to Fire and
Burn Hazards; Manufactured by New Widetech (08/04/21) ►

Generac Recalls Portable Generators (7/29/21) ►

Toro Snowthrower - Model 37802 Potential Injury Hazard (2/17/21) ►

Victory Innovations Electrostatic Sprayers with Lithium ion Battery Packs
(2/3/21) ►

Sterno Home Recalls Path Light Kits With LED Power Supplies Due to Shock Hazard
(5/14/20) ►

Ronson Brand Tech Torch Recalled by Zippo Due to Fire Hazard (10/8/19) ►

Seabreeze International Recalls Bathroom Heaters Due to Fire Hazard (11/20/18) ►

A. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard (11/8/18) ►

Black & Decker Recalls Hammer Drills Due to Injury Hazard (11/1/18) ►

Brookstone Wireless Speakers Recalled Due to Fire Hazard (10/19/18) ►

Schneider Electric Recalls Square D Safety Switches Due to Electrical Shock
Hazard (4/17/2018) ►

Vornado Air Recalls Electric Space Heaters Due to Fire and Burn Hazards
(4/3/2018) ►

Kidde Recalls Dual Sensor Smoke Alarms Due to Risk of Failure to Alert Consumers
to a Fire (3/21/2018) ►

InSinkErator® Recalls SinkTop™ Switch Accessory for Garbage Disposals Due to
Fire Hazard (3/6/2018) ►

Woodstream Recalls Mosquito Magnet Traps Due to Injury Hazard (3/6/2018) ►

Redbarn Pet Products Expands Voluntary Recall of Dog Chews (3/6/2018) ►

Digital Clamp Meters Recalled by Klein Tools Due to Shock and Burn Hazards
(5/19/2016) ►

Cosco Recalls convertible Hand Trucks (2/25/2015) ►

Keurig Recalls MINI Plus Brewing Systems Due to Burn Hazard (12/23/2014) ►

Lithonia Lighting Recalls Emergency Lights Due to Fire Hazard (05/28/2014) ►

Gree Reannounces Dehumidifier Recall Due to Serious Fire and Burn Hazards; More
Fires and Property Damage Reported (05/15/2014) ►

Legrand Wiremold Expands Recall of Under-Cabinet Power Strips Due to Electric
Fire Hazard (05/15/2014) ►

Ace Hardware Recalls LED Clamp Light Due to Shock and Fire Hazard (03/25/2014) ►

Toro® Recalls TimeMaster™ and TurfMaster™ Lawn Mowers Due to Injury Hazard
(12/10/2013) ►

Gree Recalls 12 Brands of Dehumidifiers Due to Serious Fire and Burn Hazards;
More Than $2 Million in Property Damage Reported (9/12/2013) ►

Char-Broil® Recalls Patio Bistro Gas Grills Due to Burn Hazard (8/15/2013) ►

Toro® Recalls Zero Turn Riding Mowers Due to Fire Hazard (5/9/2013) ►

Manchester Tank & Equipment Company Recalls Propane Cylinders Due to Fire Hazard
(4/9/2013) ►

Remote-Controlled Helicopters Recalled by Midwest Trading Group Due to Fire and
Burn Hazards (4/2/2013) ►

3M™ Recalls Filtrete Room Air Purifiers Due to Fire Hazard (3/26/2013) ►

Progressive® International Recalls Canning Jar Lifters Due to Laceration Hazard
(2/6/2013) ►

Kaytee® Recalls Bird Treats and Greens Due to Possible Salmonella Contamination
from Parsley Flakes (2/19/2013) ►

Toro® Riding Mowers Recalled Due to Fire Hazard (11/27/2012) ►

Kawasaki Motors Recalls Lawn Mower Engines Due to Fire Hazard (11/15/2012) ►

Cabot® Recalls Wood Cleaner and Wood Brightener With Spray Pump Due to
Irritation and Burn Hazard (9/27/2012) ►

Legrand® Wiremold Recalls Power Strips Due to Electric Shock Hazard (9/6/2012) ►

Sherwin-Williams® Recalls Krylon Glaze and Acrylic Due to Fire Hazard
(8/28/2012) ►

Gas Cylinders Recalled by Worthington Cylinders Wisconsin Due to Fire Hazard
(2/23/2012) ►

WARRANTIES

Manufacturer's Warranties

Many of the items that are sold on www.acehardware.com come with a
manufacturer's warranty. For additional information on the manufacturer's
warranty for a specific product, contact the manufacturer directly.

PARTS & REPAIRS

Please contact the manufacturer of an item directly with any parts and repairs
questions.

If you still have questions about your order, please contact Customer Care at
888-827-4223 or email carecenter@acehardware.com.