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SUBMISSION DEADLINE: 2 February 2024 | AWARDS GALA: 25 April 2024
REQUEST NOMINATIONS PACK


ABOUT



The Digital CX Awards is the world’s only program dedicated to recognising
pioneering innovation in Digital Customer Experience across the Financial
Services ecosystem. The program exists to assess the ever changing need of
customers in the digital economy and how financial services organisations,
FinTechs and BigTechs are creating new business models through the lens of
FinTech and transforming the customer journey across all digital touch points.

WHY DIGITAL CX?


Incumbent FSI organisations are being mandated to exponentially increase the
number of digitally active customers, together with the number of end-to-end
digitally accessible products and services in order to remain relevant in the
next 5-10 years. The truth is, we are not even touching the surface of what
FinTechs and other digital propositions will be able to offer customers in five
years time. Now, more than ever, it is imperative that Banks and Insurance firms
deliver exceptional digital experiences through innovative business models and
services.
MARK YOUR CALENDAR
LATEST WINNERS


LATEST GALA VIDEO



youtube channel
TOP 100 BANKS FOR DIGITAL CX


2023 AWARDS HIGHLIGHTS

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WHY NOMINATE



The Digital CX Awards exist to recognise the world’s leading Financial Services
Organisations that blend the best technology and innovation with the power of
their people to provide a superior customer experience and reinvent their
industry.

Although there is a vast focus on Digital, these awards will also recognise
outstanding Customer Experience across non-digital and physical channels.

The Digital CX Awards are for futurist BFSI organisations that apply First
Principle Thinking to truly innovate and redefine Financial Services, not just
iterate on existing innovation.

The world’s leading and most definitive CX awards program exists to recognise
cutting-edge Financial Services Organisations that blend the best technology and
innovation with the power of their people to provide a superior customer
experience.

With co-judges from KPMG, EY, PWC, Deloitte, Forrester and other instrumental
subject matter experts– endorsement for winners is globally acclaimed.


WHO CAN APPLY?



Banks, Insurance and FinTech Organisations that are sincerely putting the
customer at the forefront of their business, are those leading the digital
evolution, embracing disruption and imbedding themselves into the customer
journey.

These are the players that invest heavily into hyper-personalisation using
advanced analytics, create products to meet customers’ burning needs and think
intelligently to solve day to day customer pain points.

The best FSI organisations go beyond digitising their existing businesses and
into reinventing their entire industry. These are the very organisations the
Digital CX Awards will recognise and commemorate.


PAST WINNERS

 * 2023
 * 2022
 * 2021
 * 2020
 * 2019

Country Awards
Strategy Awards
Retail Banking Awards
Omni-channel Awards
Technology Awards
Wealth Management Awards
Fintech Awards
Wholesale Banking / Transaction Banking Awards
Insurance Awards
Regional Awards
SME Banking Awards
Vendor Awards
People & Organisation Awards
Global Awards
Private Banking Awards
Country Awards



Strategy Awards



Retail Banking Awards



Omni-channel Awards



Technology Awards



Wealth Management Awards



Fintech Awards



Wholesale Banking / Transaction Banking Awards



Insurance Awards



Regional Awards



SME Banking Awards



Vendor Awards



People & Organisation Awards



Global Awards



Private Banking Awards





Country Awards
Strategy Awards
Wealth Management Awards
SME Banking Awards
Retail Banking Awards
Omni-channel Awards
Technology Awards
Insurance Awards
People & Organisation Awards
Wholesale Banking / Transaction Banking Awards
Fintech Awards
Vendor Awards
Global Awards
Private Banking Awards
Country Awards



Strategy Awards



Wealth Management Awards



SME Banking Awards



Retail Banking Awards



Omni-channel Awards



Technology Awards



Insurance Awards



People & Organisation Awards



Wholesale Banking / Transaction Banking Awards



Fintech Awards



Vendor Awards



Global Awards



Private Banking Awards





Retail
Strategy
Technology
FinTech
Omni Channel
Wealth Management
Wholesale / Transaction Banking
Insurance
Islamic Finance
Leadership
Private Banking
Retail



Strategy



Technology



FinTech



Omni Channel



Wealth Management



Wholesale / Transaction Banking



Insurance



Islamic Finance



Leadership



Private Banking





Digital CX Awards
Strategy Awards
Technology Awards
Omni-channel Awards
Product Awards
Platinum Awards
Industry Awards
Islamic Finance Awards
Leadership Awards
Digital CX Awards



Strategy Awards



Technology Awards



Omni-channel Awards



Product Awards



Platinum Awards



Industry Awards



Islamic Finance Awards



Leadership Awards





Strategy Awards
Omni-channel Awards
Technology Awards
Industry Awards
Leadership & Institution Awards
Strategy Awards



Omni-channel Awards



Technology Awards



Industry Awards



Leadership & Institution Awards








JUDGES PAST & PRESENT




SUBMISSION GUIDELINES


REQUEST SUBMISSION GUIDELINES

Submission Guidelines PDF


JUDGING CRITERIA


BELIEF STATEMENT

With co-judges from KPMG, EY, PWC, Deloitte, Forrester and other instrumental
subject matter experts– endorsement for winners is globally acclaimed. They are
also the world’s most authoritative and transparently judged private wealth
awards.

Our judging process follows a numerical and quantitative methodology with
specific weighting given to; digital innovation, digital ecosystems, customer
experience, financial performance and leadership strategy.




FAQS

DO I HAVE TO SUBMIT A NOMINATION?

All awards participants are required to submit nominations through The Digital
Banker’s online submission portal. The portal is where you will find the
questions that need to be answered in order to be considered in the current
year’s program. Institutions will be unable to participate in our awards
programs without a fully complete submission(s)

CAN ONE PROJECT/INITIATIVE BE CONSIDERED FOR MULTIPLE AWARDS?

You may nominate one project or initiative across numerous awards. Please note
however, these submissions are likely to compete with one and other. You must
submit separate entries for each award.

ARE THERE ANY COSTS INVOLVED IN MAKING A SUBMISSION?

There are no costs involved in making a submission.

MAY I SUBMIT MORE THAN ONE NOMINATION?

The Digital Banker does not place a limit on the number of submissions per
institution. Please be aware that multiple submissions by a single organisation
for a single category will compete with each other. A separate submission is
required for each category.

IF I CANNOT ACCESS THE JUDGING PORTAL, MAY I SUBMIT MY ENTRIES VIA EMAIL?

If your institution has firewall restrictions and you are unable to submit
entries via our portal, you may request for the PDF questionnaire.

For further information, please contact The Digital Banker Awards Team at
enq@digitalbankeronline.com.

The Digital Banker is a globally trusted news, business intelligence and
research partner to the worldwide financial services sector. Our consultants and
subject matter experts provide thematic research, data driven insights and
forecasts, exclusively across the global Financial Services sector.
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