www.iolo.com Open in urlscan Pro
52.31.93.31  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to content
 * Home
 * Products
   * All Products
   * System Mechanic® Ultimate Defense™
   * System Mechanic Pro®
   * System Mechanic®
   * ioloVPN
   * Privacy Guardian™
   * Malware Killer™
   * ByePass™
   * System Shield®
   * Search and Recover™
   * DriveScrubber®
   * System Mechanic® Business
   * Upgrades and Renewals
   * 24×7 Premium Support
 * Downloads
   * All Product Downloads
   * ioloVPN
   * System Mechanic®
   * Privacy Guardian™
   * ByePass™
   * Malware Killer™
   * System Shield®
   * GetMyDrivers
   * iolo SafeSearch
   * System Mechanic Free
 * Resources
   * Blogs
   * Videos
   * Search Program Database
   * PC Tune-up Glossary
     * Security Glossary
 * Partners
 * Support

Menu
 * Home
 * Products
   * All Products
   * System Mechanic® Ultimate Defense™
   * System Mechanic Pro®
   * System Mechanic®
   * ioloVPN
   * Privacy Guardian™
   * Malware Killer™
   * ByePass™
   * System Shield®
   * Search and Recover™
   * DriveScrubber®
   * System Mechanic® Business
   * Upgrades and Renewals
   * 24×7 Premium Support
 * Downloads
   * All Product Downloads
   * ioloVPN
   * System Mechanic®
   * Privacy Guardian™
   * ByePass™
   * Malware Killer™
   * System Shield®
   * GetMyDrivers
   * iolo SafeSearch
   * System Mechanic Free
 * Resources
   * Blogs
   * Videos
   * Search Program Database
   * PC Tune-up Glossary
     * Security Glossary
 * Partners
 * Support

Customer Support

(801) 523-6763
Special offers when you call
24/7
 * My Account

 * Home
 * Products
   * All Products
   * System Mechanic® Ultimate Defense™
   * System Mechanic Pro®
   * System Mechanic®
   * ioloVPN
   * Privacy Guardian™
   * Malware Killer™
   * ByePass™
   * System Shield®
   * Search and Recover™
   * DriveScrubber®
   * System Mechanic® Business
   * Upgrades and Renewals
   * 24×7 Premium Support
 * Downloads
   * All Product Downloads
   * ioloVPN
   * System Mechanic®
   * Privacy Guardian™
   * ByePass™
   * Malware Killer™
   * System Shield®
   * GetMyDrivers
   * iolo SafeSearch
   * System Mechanic Free
 * Resources
   * Blogs
   * Videos
   * Search Program Database
   * PC Tune-up Glossary
     * Security Glossary
 * Partners
 * Support

Menu
 * Home
 * Products
   * All Products
   * System Mechanic® Ultimate Defense™
   * System Mechanic Pro®
   * System Mechanic®
   * ioloVPN
   * Privacy Guardian™
   * Malware Killer™
   * ByePass™
   * System Shield®
   * Search and Recover™
   * DriveScrubber®
   * System Mechanic® Business
   * Upgrades and Renewals
   * 24×7 Premium Support
 * Downloads
   * All Product Downloads
   * ioloVPN
   * System Mechanic®
   * Privacy Guardian™
   * ByePass™
   * Malware Killer™
   * System Shield®
   * GetMyDrivers
   * iolo SafeSearch
   * System Mechanic Free
 * Resources
   * Blogs
   * Videos
   * Search Program Database
   * PC Tune-up Glossary
     * Security Glossary
 * Partners
 * Support

Customer Support

(801) 523-6763
Special offers when you call
24/7
 * My Account


SALES AND REFUND POLICY FOR REALDEFENSE, LLC

Posted: July 21, 2020
Effective: July 21, 2020


RealDefense, LLC (d/b/a iolo) (“iolo,” “our,” “us” or “we”) develops software
that repairs, optimizes, and protects computers and digital devices.

THIS SALES AND REFUND POLICY APPLIES TO THE FOLLOWING PROGRAMS: SYSTEM MECHANIC®
ULTIMATE DEFENSE™, SYSTEM MECHANIC PROFESSIONAL®, SYSTEM MECHANIC®, SYSTEM
CHECKUP™, PRIVACY GUARDIAN™, MALWARE KILLER™, BYEPASS™, SYSTEM MECHANIC®
BUSINESS, SYSTEM SHIELD®, SEARCH AND RECOVER™ AND DRIVESCRUBBER® (collectively
and individually referred to as “iolo Software”).

This policy states the general guidelines for sales, return and refund matters,
and is subject to change without notice.

If you have any questions about this policy, please contact us using the contact
details described in section 6 – Contacting us.

1. Licensing
You must purchase a license to use the iolo Software, and your use and license
of the iolo Software is subject to the acceptance of iolo’s End User License
Agreement (EULA). For the licensing terms and conditions of the iolo Software,
please click here.

“sale”, “sell”, “sold”, “purchase”, “order” or terms of similar meaning when
used in connection with the iolo Software shall mean the license of a copy or
copies thereof and nothing in this policy shall be construed to mean a sale or
transfer of title to any copies of the iolo Software.

2. Ordering and Purchasing Requirements

2.1 Ordering

The descriptions and specifications of the iolo Software are available on iolo’s
website (www.iolo.com). We recommend that you review this information before you
place your order. You are the only one who has the knowledge of the equipment
and software that you use, and therefore you are the one who can determine the
compatibility of the iolo Software that you order.

Any prices or descriptions provided by iolo may be modified at any time by iolo
prior to when you place and confirm your order with iolo.

Before purchasing or downloading any iolo Software, please review the iolo EULA
and iolo Privacy Policy.

2.2 Purchasing Requirements

In order to purchase a license for the iolo Software the following terms apply:

 * You must be at least 18 years old and have the legal capacity to enter into a
   contract with iolo.
 * You shall ensure that the information that you provide to iolo and its
   payment processor (when placing an order) is accurate, current and complete
   such that iolo can fulfill the order.

For your security, you will be required to enter your account name and password
to access your “My Account.” You should use strong passwords and maintain the
confidentiality of your password and other account credentials. Do not share
this information with anyone. If you are sharing a computer with anyone you
should always log out before leaving a website or service to protect access to
your information from subsequent users.

3. Payment Terms

3.1 How to Pay

To process orders iolo uses a certified and PCI DSS compliant secure e-commerce
payment processor, and accepts payment from major credit/debit card issuers as
well as other popular location specific methods.

3.2 Purchase Orders

Purchase Orders are only accepted from previously authorized corporations,
government entities and educational institutions for orders in the amount of
$1,000.00 U.S. or more. We will contact you directly when your order has been
accepted. Purchase orders sent via mail should be sent to: RealDefense, 150
South Los Robles Avenue, Suite 400, Pasadena, California 91101 U.S.A.,
attention: Finance Department.

3.3 Sales Tax

A sales tax, value added tax, or other transaction tax may be applied to your
order based upon the applicable country, regional, state and local tax laws of
the jurisdiction in which the order was placed.

3.4 Online Order Discrepancies and Mistakes

If you have a discrepancy with an order placed directly with iolo or its payment
processor, including issues regarding mistakes with the items purchased and/or
the amount charged, direct your questions and comments to iolo’s Customer Care
Department.

IOLO RESERVES THE RIGHT TO CANCEL AN ORDER, REFUND A PURCHASE, AND CORRECT A
MISTAKE REGARDING IOLO SOFTWARE ADVERTISED OR PURCHASED, INCLUDING THE AMOUNT
CHARGED FOR THE IOLO SOFTWARE OR MAINTENANCE.

4. Refunds and Returns
iolo must receive a request for a refund with an explanation of dissatisfaction
by telephone or email, within thirty (30) days of the purchase date.

Proof of purchase date, purchase price, sales receipt and/or license key
information must be verified by iolo to be eligible for a refund.

Refunds will only be made for the original purchase price, less a 15% processing
fee, less any discounts or rebates that were applied at the time of purchase or
after purchase. iolo will not refund any taxes, processing fees or any other
charges, fees or expenses incurred in connection with the original purchase or
subsequent refund request and related correspondence.

Refunds from iolo will only be in the form of a credit back to the credit card
from which you purchased the iolo Software or any Maintenance.

Refunds will not be granted (a) when rebates or similar credits have already
been applied for or obtained, (b) for subsequent purchases of iolo Software or
Maintenance that was previously refunded, (c) for any time remaining on your
iolo Software license that is used on computer device(s) that you no longer use
or have discarded or (d) for any time remaining on your iolo Software license
that you no longer use.

iolo is not responsible for (a) any processing fees, taxes, or currency
conversions or fluctuations or (b) refund delay, loss or ineligibility due to
incidents outside of iolo’s control.

In the event that you purchased the iolo Software or Maintenance from a third
party, please contact the third party from whom you purchased the iolo Software
or Maintenance for any return or refund. Please note that returns and refunds
for purchases from third parties shall be subject to the policies and procedures
of the third party.

Note that prorated refunds on time remaining are not available in the event you
decide you no longer need your iolo product. Prorated refunds are not available
if you discard a Windows computer with unused time left on your iolo product
license, but any time remaining can be used on a new computer under iolo’s Whole
Home License policy. The Whole Home License covers all the PCs in your home with
one product license. Store your Activation Key before discarding or recycling
your computer, and input it when prompted upon installing the software on your
new computer.

5. Maintenance and Support

5.1 Maintenance-Dependent Functionality

Certain features and functions of the iolo Software are dependent on and require
ongoing updates from iolo (“Maintenance”). A period of Maintenance (usually one
year) is included in the initial purchase the iolo Software license. After this
initial Maintenance period expires, you must renew your Maintenance service to
continue to receive access to such features and functions and updates. For more
information, please click here.

5.2 Automatic Maintenance Renewal

If you choose to automatically renew your Maintenance (and/or choose not to opt
out of such service), the credit card or other payment method used at the time
of purchase will be charged the then-applicable renewal fee at the end of your
initial Maintenance period. Thereafter, the renewal fee will be charged at the
start of each Maintenance period, unless you cancel the automatic Maintenance
renewal prior to the start of the relevant period. We will provide you notice
before such automatic Maintenance renewal is charged to your designated payment
method, along with information to allow you to opt out of such renewal. You may
update your automatic Maintenance renewal preferences by calling us at (801)
523-6763, emailing support@iolo.com or chatting with us online at iolo.com at
anytime. iolo reserves the right to change the Maintenance renewal prices at any
time, upon reasonable advance notice communicated to you through a posting on
the iolo website (iolo.com) or through electronic mail.

5.3 Technical Support and Customer Service in English

If provided directly by iolo, technical support and customer service for the
iolo Software is exclusively offered in the English language.

6. Contacting Us

If you would like to contact us for any reason regarding our sales or refund
policies, please write us at the following address: RealDefense, 150 South Los
Robles Avenue, Suite 400, Pasadena, California 91101 U.S.A.

7. Contacting You

We encourage you to ensure that the information in your account with iolo and
its payment processor is current and up-to-date so that iolo can contact you
with important information, such as information about the iolo Software and
Maintenance that you license, payment information or other notifications. If you
fail to maintain current information in your account, iolo and its payment
processor will not be responsible for any reduction or missed service that
results from our inability to contact you using the contact information in your
account




ALSO AVAILABLE AT




PC SECURITY & PERFORMANCE

 * PC Cleaner
 * Data Recovery Software
 * Malware Removal
 * Antivirus System
 * Get LiveTech Support
 * Increase Internet Speed
 * See Recently Opened Apps
 * Use a Picture Password

 * Use a Registry Cleaner
 * PC Health Checks
 * Use a Device Driver Updater
 * Speed Up Your Computer
 * Use Dual Monitor Backgrounds
 * System Mechanic vs CCleaner
 * Remove Bandwidth Hogging Apps
 * PC Cleanup Software

 * Extend My Service
 * Knowledge Base Search
 * Contact Customer Care
 * Product Uninstall


GET IN TOUCH

Address

150 S. Los Robles Avenue
Suite 400
Pasadena, CA 91101

Phone

(801) 523-6763
Toll costs may apply if any call is made to any of our listed phone numbers
Toll costs may apply



COMPANY

 * About iolo
 * Partner with iolo
 * Affiliates
 * Contact Us
 * Job Openings
 * EULA
 * Privacy Policy
 * Sales Policy
 * Opt-out


PRESS

 * News
 * iolo Reviews
 * Industry Awards
 * Media Kits
 * Permissions


CERTIFIED





SOCIAL MEDIA

Facebook Twitter Instagram Linkedin Youtube Tiktok
© 1998-2024 iolo | All rights reserved. Industry-leading PC Performance
Software. | Powered by RealDefense
Cookie Icon
This website uses cookies to ensure you get the best experience on our website.
Learn More
Manage Cookies
Decline Allow All Dismiss Banner
Close


COOKIE PREFERENCES

This website uses the following types of services. Learn more from our Cookie
Policy.

Accordion Toggle Close


STRICTLY NECESSARY

Always Active

Strictly Necessary cookies are absolutely necessary for core functions such as
navigating the page or accessing secure areas. The website cannot function
properly without these cookies.

Accordion Toggle Close


ANALYTICS

analytics Toggle

Analytics cookies serve to improve the performance and functionality of this
website by collecting and reporting information anonymously.

Accordion Toggle Close


MARKETING

marketing Toggle

Marketing cookies are used to track visitors across websites. The intention is
to display ads that are relevant and engaging for the individual user and
thereby more valuable for publishers and third party advertisers.

Allow All Decline
Save & Accept
Chat with us, powered by LiveChat