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Submission: On February 16 via manual from HU — Scanned from NL
Effective URL: https://help.mega.io/
Submission: On February 16 via manual from HU — Scanned from NL
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https://help.mega.io/
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<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/vpn/troubleshooting/apps-dont-work-while-on-vpn">Why can’t I access some devices on my local network while connected to MEGA VPN?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/chats/call-recording">Can I record calls in my chats and meetings?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/vpn/connecting/vpn-kill-switch">What is a VPN kill switch and how do I use it?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/vpn/troubleshooting/cant-use-online-services">Why can’t I use some services with MEGA VPN?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/vpn/troubleshooting/vpn-cant-connect">Why can’t I connect to MEGA VPN?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/vpn/connecting/manage-devices">How do I remove devices on the MEGA VPN app?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/rewind/difference-between-file-versions-and-rewind">What’s the difference between file versions and Rewind?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/rewind/how-do-i-use-rewind">How do I use MEGA Rewind?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/albums/how-do-i-share-an-album">How do I share an album?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/view-move/mega-lite">What is MEGA Lite?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/payments-billing/upgrade-to-pro">How do I upgrade my account to Pro?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/meetings/waiting-room">What is the Waiting room?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/contact-verification-reminders">What are contact verification reminders for?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/what-is-contact-verification">What is contact verification?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/create-delete/account-expiry">Does my MEGA account ever expire?</a>
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<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/payments-billing/why-is-my-card-being-declined">Why is my card being declined?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/megas4/s4-clouddrive/move-folder-to-s4">What happens when I move a folder from Cloud drive to MEGA S4 Object Storage?</a>
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<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/megas4/s4-buckets/change-bucket-object-url-access">How can I change bucket object URL access settings?</a>
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<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/megas4/s4-buckets/move-bucket">What happens when I move a bucket within or outside MEGA S4 Object Storage?</a>
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<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/megas4/s4-buckets/bucket-naming-conventions">What are MEGA S4 Object Storage bucket naming conventions?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/megas4/s4-buckets/difference-between-links-and-objecturls-in-mega-s4">What is the difference between sharing a bucket or an object through links or object URLs?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/megas4/s4-objects/share-object-in-mega-s4">How can I share an object in MEGA S4 Object Storage?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/megas4/s4-buckets/share-bucket-in-mega-s4">How can I share a bucket in MEGA S4 Object Storage?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/view-move/long-loading-times">Why does my account have long loading times?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/make-links-more-secure">How can I make my links more secure?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/sync-v2">Sync v2</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/megaignore">What is .megaignore and how do I use it?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/scan-documents">How do I scan documents to MEGA using my mobile device?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/view-move/reload-account">How do I reload my MEGA account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/chats/leave-chat">How do I leave a group chat?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/chats/archive-chat">How do I archive a chat?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/chats/delete-chat">How do I delete a chat?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/backup-folder-location">Where are my backups stored?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/download-camera-uploads">How do I download my Camera uploads?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/share-backup-file-folder">How do I share my backup files or folders?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/transfer-manager-2">How do I open the transfer manager?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/open-backup-file">How do I open a file in my backup?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/edit-delete-backup-file-folder">Can I edit or delete backup items in MEGA?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/backup-stopped">Why is my backup marked “backup stopped”?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/device-backup-offline">Why is my device marked “offline” in the Backup section?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/backup-disabled">How do I check if my backup is disabled?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/sync-disabled">How do I check if my sync is disabled?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/download-backup">How do I download my files or folders from my backups?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/lost-broken-recover-backup-sync">What can I do if I’ve synced or backed up data on a device that is now lost or broken?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/view-move/media-discovery-view-gallery">How do I use Media discovery?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/meetings/mega-chat-user-roles-permissions">What are the roles and permissions in chats and meetings?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/meetings/enable-camera-mic-browser-system-permission">How do I enable microphone, camera, and screen sharing permissions for MEGA?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/meetings/enable-notification-browser-system-permission">How do I enable notifications in my browser or computer?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/payments-billing/mega-accept-paypal">Can I pay with PayPal?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/password-management/export-recovery-key">How do I export my Recovery key?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/password-management/keep-recovery-key-safe">Where should I keep my recovery key?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/albums/create-album">How do I create an album?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/albums/add-photo-video-to-album">How do I add items to an album?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/albums/delete-album">How do I delete an album?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/albums/delete-photo-video-from-album">How do I remove items from an album?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/albums/select-album-cover">How do I select an album cover?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/sync-nfs-mount">Can I sync an NFS-mounted path?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/meetings/invite-participants-scheduled-meeting">How can I invite participants to a scheduled meeting?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/meetings/cancel-scheduled-meeting">How can I cancel a scheduled meeting?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/meetings/edit-scheduled-meeting">How can I edit a scheduled meeting?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/meetings/join-scheduled-meeting">How do I start or join a scheduled meeting?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/meetings/schedule-oneoff-recurring-meeting">How do I schedule a meeting?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/contacts/public-contact-link">How do I share my public contact link?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/contacts/scan-qr-code">How do I add a contact via the QR code?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/contacts/send-contact-request">How do I send a contact request?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/chats/firewall-blocking-call">Why is my firewall blocking me from calling on MEGA Chat?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/chats/chat-no-mega-account">Can I chat with non-MEGA users?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/meetings/share-screen">How do I share my screen while on a call?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/chats/delete-chat-link">How do I delete a chat link?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/chats/start-new-chat">How do I start a chat?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/meetings/start-new-meeting">How do I start a meeting?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/chats/create-chat-link">How do I add people to a group chat or meeting?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/chats-meetings/chats/add-participant-group-chat-meeting">How do I add a participant to an existing group chat or meeting?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/referrals/commission-deducted">Can my accrued commission ever be taken away?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/referrals/business-plan-commission">Do MEGA Business purchases generate commission?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/referrals/track-referrals">How can I track my referrals?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/recommended-authenticator">What authenticators can I use for two-factor authentication (2FA)?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/upload-file-request">How can a non-MEGA user upload files to a file request?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/manage-file-request">How do I manage my file requests?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/file-request">How do I create a file request?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/referrals/earn-refer-commission">Which referrals qualify for a commission?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/backup-centre">What is the Backup section for?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/resume-backups">How do I re-enable or resume a backup?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/pause-backups">How do I pause the backup process?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/stop-disable-backup">How do I stop, delete, or disable a backup?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/sync-backup-status">How do I check if my folders are syncing or backing up?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/create-backup">How do I create a backup?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/backup-vs-sync">What’s the difference between backup and sync?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/payments-billing/pay-as-you-go">Can I purchase a custom Pro plan?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/share-with-users-who-dont-have-mega">Can I share data without requiring the recipient to register with MEGA first?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/restore-deleted-overwritten-data">Can I restore deleted or overwritten synced data?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/mega-browser-requirements">MEGA browser requirements</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/mobile-system-requirements">What are the MEGA mobile system requirements?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/transfers/speed-of-transfers">Does MEGA throttle transfers?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/create-delete/recover-parked-account">How do I recover a parked account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/why-was-my-sync-automatically-disabled">Why was my sync automatically disabled?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/local-sync-size-different-from-remote">Why is my local sync folder size different from my remote folder size?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/upload-photos-with-the-mobile-app">How do I upload photos to MEGA with the mobile app?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/audio-or-video-wont-play">What to do if audio files or videos won’t play on the MEGA app?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/enable-passcode">How do I set a passcode in the mobile app?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/play-videos-on-mobile">How do I play videos on the mobile app?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/save-for-offline">How do I make my MEGA files available for offline use?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/add-to-files">How do I add MEGA to the Files app on my iPhone or iPad?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/resolve-android-issues">How do I resolve issues with my MEGA Android app?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/android-app-permissions">What permissions does the Android app require and why?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/ios-app-permissions">What permissions does the iOS app require and why?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/heif-hevc-support-mobile">Support for HEIF (.heic) and HEVC photo and video files on iOS</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/open-mega-links-facebook">How do I open MEGA links from Facebook with my MEGA mobile app?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/complaints-about-email-spam">Why have I received spam email from a MEGA email address?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/icons">Sync icons in the Desktop App</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/uninstall">How do I uninstall the MEGA Desktop App?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/text-editor">How do I take notes or edit text files on mobile?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/troubleshoot-camera-uploads">Troubleshoot Camera upload issues</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/camera-uploads">How do I use Camera uploads?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/beta-program">Join the MEGA mobile beta program</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/resolve-ios-issues">How do I resolve issues with my MEGA iOS app?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/enable-debugging">How do I enable logging for debugging on my MEGA mobile app?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/touch-id-face-id">How do I use biometrics to lock the MEGA Mobile App?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/android-sd-card">How can I download to an SD card on my Android device?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/export-another-app">How do I export files to other apps on my mobile device?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/delete-from-mobile">How do I delete files from a mobile device?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/print-ios">Can I print directly from the MEGA iOS app?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/business-subscription/tax-exempt">My business is tax exempt, how do I record this in my Business account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/business-subscription/credit-card-update">How do I update the credit card for my Business account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/business-subscription/revert-to-free-pro">Can I revert back to a free or Pro account from a Business account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/user-management/existing-accounts">Can I add an existing MEGA account as a user of my Business account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/business-subscription/cancel-business-subscription">How do I cancel a Business subscription?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/business-subscription/migrate-data">How do I migrate data from a deactivated Business user?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/business-subscription/business-pricing">What is the price of a MEGA Business account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/user-management/email-failure">What if our team members didn’t receive the confirmation email?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/user-management/manage-members">How do I add and remove team members with my Business account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/business-subscription/sharing-business-data">Can I share data from my Business account to a non-Business account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/account-set-up/convert">Can I convert my existing MEGA account into a Business account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/business-subscription/business-features">What do I get with a Business plan subscription?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/account-set-up/create-business-account">How do I create a MEGA Business account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/business/business-subscription/invoice-calculation">How is my invoice for MEGA for Business calculated?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/restore-delete/rubbish-bin">What is the Rubbish bin and Rubbish bin emptying scheduler?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/profile-settings/manage-settings">How do I manage my MEGA account settings?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/create-delete/suspended-account">What can I do if my account has been suspended?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/browser-integration">How does the Desktop app integrate with my browser?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/install-app">How do I install MEGA on my mobile device?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/mobile/address-book-access">Why do the MEGA mobile apps request access to my address book?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/command-line/developer-api">How can MEGA CMD help me as a developer?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/command-line/file-and-folder-lists">How to get file and folder lists with MEGA CMD</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/command-line/scheduled-backups">How to schedule backups with MEGA CMD</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/command-line/cmd">What is MEGA CMD?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/fat-fat32-exfat">Can I sync FAT/FAT32/exFAT partitions?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/pause-and-resume">How do I pause and resume file syncing?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/engine">How does MEGA sync my files?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/check-status">How do I check if syncs are active and files are syncing?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/shared-folders">Can I sync an incoming shared folder?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/exclusion-rules">How do I set up exclusion rules for my syncs?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/selective-syncs">How do I set up selective syncs?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/downloading-links">How do I use the MEGA Desktop App to download file or folder links?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/transfer-manager">How do I get an overview of my transfers with the Desktop App?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/streaming">How do I use the MEGA Desktop App for streaming from MEGA with other applications?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/update">How do I update to the latest version of the MEGA Desktop App?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/debug-diagnostics">How do I report a technical issue with debug diagnostics for the MEGA Desktop App?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/sync-debris">What is the SyncDebris folder in my Rubbish bin?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/system-requirements">What are the MEGA Desktop App system requirements?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/linux">How do I install MEGA on Linux?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/what-is-the-desktop-app">What is the MEGA Desktop App?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/download-install">How do I download and install the MEGA Desktop App?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/installs-apps/desktop-syncing/preferences">How do I change the MEGA Desktop App settings?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/password-management/log-out">How do I log out from my MEGA account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/compliance/counter-notice">Why did I receive a takedown notice, when I am the owner of the content?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/deduplication">How do you perform deduplication? Do you use convergent encryption?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/no-2fa-sms">Why do you not support two-factor authentication (2FA) via text messaging?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/zero-knowledge-encryption">How does MEGA’s zero-knowledge encryption work?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/credential-stuffing">What is credential stuffing?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/zero-knowledge">Who can see what I store in my MEGA account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/official-domains">What are the domains that MEGA uses in an official capacity?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/compliance/report-abuse">How to report abuse to MEGA</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/phishing-viruses">How do I protect myself from phishing and viruses?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/compliance/gdpr-compliance">How does MEGA comply with the GDPR?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/personal-information">How do I obtain all personal information held about me by MEGA?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/compliance/legal-requests">How does MEGA respond to legal requests for information?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/cookies-policy">Use of cookies and similar technologies</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/resolve-two-factor-authentication">How do I resolve two-factor authentication (2FA) issues?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/account-compromise">How do I secure my MEGA account after it has been compromised?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/device-security">How do I secure my devices?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/view-move/select-multiple-files-folders">How do I select multiple files and folders in MEGA?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/view-move/move-files-folders">Moving MEGA files and folders</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/view-move/files-types-android-ios">File types that can be viewed or opened with the MEGA app on your phone or tablet</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/view-move/different-file-dates">What is the difference between modification date and date added?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/view-move/notifications-recents">How to use notifications and recents lists</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/encrypted-links">How do encrypted file and folder links work?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/remove-shared-folder-participants">How to remove members from a shared folder</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/view-incoming-shares">How do I view incoming shared folders?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/disable-link">How do I remove a link to a file or folder?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/nested-shared-folders">Can I share a folder that’s inside another shared folder?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/how-to-add-files-and-folders-to-my-mega-account">How do I add files and folders to my MEGA account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/embedded-videos">Can I embed a video from MEGA onto my own site?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/files-folders">How do I share a file or folder on MEGA?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/sharing/troubleshooting-links">Why is my shared link not working anymore?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/transfers/browser-download-limitations">What are the file size limitations when downloading using my browser?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/transfers/transfer-resume">Can I resume interrupted uploads or downloads?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/transfers/no-file-size-limits">MEGA file size limits and how to transfer large files</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/transfers/copy-files">How do I copy or duplicate files on MEGA?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/transfers/download-files-folders">How do I download a file or folder from MEGA?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/restore-delete/data-preservation-window">How long does MEGA keep my deleted files and information?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/restore-delete/file-version-history">File version history</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/files-folders/restore-delete/delete-files-folders">How do I delete files or folders from MEGA?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/achievements/free-space">How much additional free space can I earn with MEGA achievements?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/referrals/redeem-earnings">How do I redeem earnings from the MEGA referral programme?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/payments-billing/pay-with-bitcoin">Can I pay with Bitcoin?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/payments-billing/cancel-mobile-subscription">How do I cancel a MEGA subscription that was purchased on a mobile app?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/payments-billing/cancel-subscription">How do I cancel my MEGA Pro subscription?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/payments-billing/update-credit-card">How do I change my billing information?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/payments-billing/refund-policy">Can I get a refund on a MEGA subscription?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/space-storage/quota-exceeded">What happens when my account is over my storage limit?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/space-storage/incoming-shared-folder-space">Do incoming shared folders count against my storage space?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/space-storage/view-file-folder-size">How do I view the size of MEGA files and folders?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/space-storage/no-file-count-limit">How many files can I store in my MEGA account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/space-storage/disk-space-issues">How can I resolve disk space issues?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/space-storage/transfer-quota">How does MEGA regulate transfer quota?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/space-storage/check-storage-space">How do I check the storage space on my MEGA account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/plans-storage/space-storage/buy-more-space">Can I buy more space for my MEGA account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/profile-settings/change-profile-image">How do I change the profile image of my MEGA account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/security/data-protection/log-out-other-device-session">How do I view my MEGA sessions and sign out remotely from other sessions?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/profile-settings/change-email-notification-settings">How to change my email notification settings?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/profile-settings/change-email-address">How do I change my email address?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/profile-settings/language-change">How do I change my language?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/password-management/lost-password">What if I lose my MEGA password?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/password-management/change-password">How do I change my MEGA password?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/password-management/password-loss-data-loss">Why do I lose my data when I lose my password?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/password-management/two-factor-authentication">Why should I enable two-factor authentication (2FA)?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/password-management/password-manager">Why should I use a password manager?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/password-management/recovery-key">What is my MEGA Recovery Key?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/password-management/create-strong-password">How to create a strong password for my MEGA account</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/create-delete/how-do-i-delete-my-mega-account">How do I delete my MEGA account?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/create-delete/start-over">How to reset an existing account and start over</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/create-delete/share-mega-account">Can I share my MEGA account with someone else?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/create-delete/did-not-receive-my-email">I did not receive my MEGA email. What can I do?</a>
</li>
<li class="suggestion-item hidden" data-tags="[]">
<a href="https://help.mega.io/accounts/create-delete/how-to-create-a-mega-account">How do I create a MEGA account?</a>
</li>
</ul>
</div>
</form>Text Content
Help Centre Home Dark mode EN HOW CAN WE HELP YOU TODAY? Welcome to the MEGA Help Centre. Search our extensive documentation and self-help resources. * Why can’t I access some devices on my local network while connected to MEGA VPN? * Can I record calls in my chats and meetings? * What is a VPN kill switch and how do I use it? * Why can’t I use some services with MEGA VPN? * Why can’t I connect to MEGA VPN? * How do I remove devices on the MEGA VPN app? * What’s the difference between file versions and Rewind? * How do I use MEGA Rewind? * How do I share an album? * What is MEGA Lite? * How do I upgrade my account to Pro? * What is the Waiting room? * What are contact verification reminders for? * What is contact verification? * Does my MEGA account ever expire? * Why is my card being declined? * What happens when I move a folder from Cloud drive to MEGA S4 Object Storage? * How can I change bucket object URL access settings? * What happens when I move a bucket within or outside MEGA S4 Object Storage? * What are MEGA S4 Object Storage bucket naming conventions? * What is the difference between sharing a bucket or an object through links or object URLs? * How can I share an object in MEGA S4 Object Storage? * How can I share a bucket in MEGA S4 Object Storage? * Why does my account have long loading times? * How can I make my links more secure? * Sync v2 * What is .megaignore and how do I use it? * How do I scan documents to MEGA using my mobile device? * How do I reload my MEGA account? * How do I leave a group chat? * How do I archive a chat? * How do I delete a chat? * Where are my backups stored? * How do I download my Camera uploads? * How do I share my backup files or folders? * How do I open the transfer manager? * How do I open a file in my backup? * Can I edit or delete backup items in MEGA? * Why is my backup marked “backup stopped”? * Why is my device marked “offline” in the Backup section? * How do I check if my backup is disabled? * How do I check if my sync is disabled? * How do I download my files or folders from my backups? * What can I do if I’ve synced or backed up data on a device that is now lost or broken? * How do I use Media discovery? * What are the roles and permissions in chats and meetings? * How do I enable microphone, camera, and screen sharing permissions for MEGA? * How do I enable notifications in my browser or computer? * Can I pay with PayPal? * How do I export my Recovery key? * Where should I keep my recovery key? * How do I create an album? * How do I add items to an album? * How do I delete an album? * How do I remove items from an album? * How do I select an album cover? * Can I sync an NFS-mounted path? * How can I invite participants to a scheduled meeting? * How can I cancel a scheduled meeting? * How can I edit a scheduled meeting? * How do I start or join a scheduled meeting? * How do I schedule a meeting? * How do I share my public contact link? * How do I add a contact via the QR code? * How do I send a contact request? * Why is my firewall blocking me from calling on MEGA Chat? * Can I chat with non-MEGA users? * How do I share my screen while on a call? * How do I delete a chat link? * How do I start a chat? * How do I start a meeting? * How do I add people to a group chat or meeting? * How do I add a participant to an existing group chat or meeting? * Can my accrued commission ever be taken away? * Do MEGA Business purchases generate commission? * How can I track my referrals? * What authenticators can I use for two-factor authentication (2FA)? * How can a non-MEGA user upload files to a file request? * How do I manage my file requests? * How do I create a file request? * Which referrals qualify for a commission? * What is the Backup section for? * How do I re-enable or resume a backup? * How do I pause the backup process? * How do I stop, delete, or disable a backup? * How do I check if my folders are syncing or backing up? * How do I create a backup? * What’s the difference between backup and sync? * Can I purchase a custom Pro plan? * Can I share data without requiring the recipient to register with MEGA first? * Can I restore deleted or overwritten synced data? * MEGA browser requirements * What are the MEGA mobile system requirements? * Does MEGA throttle transfers? * How do I recover a parked account? * Why was my sync automatically disabled? * Why is my local sync folder size different from my remote folder size? * How do I upload photos to MEGA with the mobile app? * What to do if audio files or videos won’t play on the MEGA app? * How do I set a passcode in the mobile app? * How do I play videos on the mobile app? * How do I make my MEGA files available for offline use? * How do I add MEGA to the Files app on my iPhone or iPad? * How do I resolve issues with my MEGA Android app? * What permissions does the Android app require and why? * What permissions does the iOS app require and why? * Support for HEIF (.heic) and HEVC photo and video files on iOS * How do I open MEGA links from Facebook with my MEGA mobile app? * Why have I received spam email from a MEGA email address? * Sync icons in the Desktop App * How do I uninstall the MEGA Desktop App? * How do I take notes or edit text files on mobile? * Troubleshoot Camera upload issues * How do I use Camera uploads? * Join the MEGA mobile beta program * How do I resolve issues with my MEGA iOS app? * How do I enable logging for debugging on my MEGA mobile app? * How do I use biometrics to lock the MEGA Mobile App? * How can I download to an SD card on my Android device? * How do I export files to other apps on my mobile device? * How do I delete files from a mobile device? * Can I print directly from the MEGA iOS app? * My business is tax exempt, how do I record this in my Business account? * How do I update the credit card for my Business account? * Can I revert back to a free or Pro account from a Business account? * Can I add an existing MEGA account as a user of my Business account? * How do I cancel a Business subscription? * How do I migrate data from a deactivated Business user? * What is the price of a MEGA Business account? * What if our team members didn’t receive the confirmation email? * How do I add and remove team members with my Business account? * Can I share data from my Business account to a non-Business account? * Can I convert my existing MEGA account into a Business account? * What do I get with a Business plan subscription? * How do I create a MEGA Business account? * How is my invoice for MEGA for Business calculated? * What is the Rubbish bin and Rubbish bin emptying scheduler? * How do I manage my MEGA account settings? * What can I do if my account has been suspended? * How does the Desktop app integrate with my browser? * How do I install MEGA on my mobile device? * Why do the MEGA mobile apps request access to my address book? * How can MEGA CMD help me as a developer? * How to get file and folder lists with MEGA CMD * How to schedule backups with MEGA CMD * What is MEGA CMD? * Can I sync FAT/FAT32/exFAT partitions? * How do I pause and resume file syncing? * How does MEGA sync my files? * How do I check if syncs are active and files are syncing? * Can I sync an incoming shared folder? * How do I set up exclusion rules for my syncs? * How do I set up selective syncs? * How do I use the MEGA Desktop App to download file or folder links? * How do I get an overview of my transfers with the Desktop App? * How do I use the MEGA Desktop App for streaming from MEGA with other applications? * How do I update to the latest version of the MEGA Desktop App? * How do I report a technical issue with debug diagnostics for the MEGA Desktop App? * What is the SyncDebris folder in my Rubbish bin? * What are the MEGA Desktop App system requirements? * How do I install MEGA on Linux? * What is the MEGA Desktop App? * How do I download and install the MEGA Desktop App? * How do I change the MEGA Desktop App settings? * How do I log out from my MEGA account? * Why did I receive a takedown notice, when I am the owner of the content? * How do you perform deduplication? Do you use convergent encryption? * Why do you not support two-factor authentication (2FA) via text messaging? * How does MEGA’s zero-knowledge encryption work? * What is credential stuffing? * Who can see what I store in my MEGA account? * What are the domains that MEGA uses in an official capacity? * How to report abuse to MEGA * How do I protect myself from phishing and viruses? * How does MEGA comply with the GDPR? * How do I obtain all personal information held about me by MEGA? * How does MEGA respond to legal requests for information? * Use of cookies and similar technologies * How do I resolve two-factor authentication (2FA) issues? * How do I secure my MEGA account after it has been compromised? * How do I secure my devices? * How do I select multiple files and folders in MEGA? * Moving MEGA files and folders * File types that can be viewed or opened with the MEGA app on your phone or tablet * What is the difference between modification date and date added? * How to use notifications and recents lists * How do encrypted file and folder links work? * How to remove members from a shared folder * How do I view incoming shared folders? * How do I remove a link to a file or folder? * Can I share a folder that’s inside another shared folder? * How do I add files and folders to my MEGA account? * Can I embed a video from MEGA onto my own site? * How do I share a file or folder on MEGA? * Why is my shared link not working anymore? * What are the file size limitations when downloading using my browser? * Can I resume interrupted uploads or downloads? * MEGA file size limits and how to transfer large files * How do I copy or duplicate files on MEGA? * How do I download a file or folder from MEGA? * How long does MEGA keep my deleted files and information? * File version history * How do I delete files or folders from MEGA? * How much additional free space can I earn with MEGA achievements? * How do I redeem earnings from the MEGA referral programme? * Can I pay with Bitcoin? * How do I cancel a MEGA subscription that was purchased on a mobile app? * How do I cancel my MEGA Pro subscription? * How do I change my billing information? * Can I get a refund on a MEGA subscription? * What happens when my account is over my storage limit? * Do incoming shared folders count against my storage space? * How do I view the size of MEGA files and folders? * How many files can I store in my MEGA account? * How can I resolve disk space issues? * How does MEGA regulate transfer quota? * How do I check the storage space on my MEGA account? * Can I buy more space for my MEGA account? * How do I change the profile image of my MEGA account? * How do I view my MEGA sessions and sign out remotely from other sessions? * How to change my email notification settings? * How do I change my email address? * How do I change my language? * What if I lose my MEGA password? * How do I change my MEGA password? * Why do I lose my data when I lose my password? * Why should I enable two-factor authentication (2FA)? * Why should I use a password manager? * What is my MEGA Recovery Key? * How to create a strong password for my MEGA account * How do I delete my MEGA account? * How to reset an existing account and start over * Can I share my MEGA account with someone else? * I did not receive my MEGA email. What can I do? * How do I create a MEGA account? ACCOUNTS Password managementProfile settingsCreate or delete accounts View All PLANS AND STORAGE Payments and billingSpace and storageReferrals View All INSTALLS AND APPS MobileDesktop app - Sync and backupMEGA CMD View All FILES AND FOLDERS RewindView and moveSharing View All CHATS AND MEETINGS ContactsMeetingsChats View All BUSINESS Business subscriptionUser managementAccount set-up View All MEGA S4 OBJECT STORAGE Working with bucketsWorking with objectsMEGA S4 and Cloud drive View All MEGA VPN TroubleshootingConnecting View All SECURITY Data protectionCompliance View All Frequently asked questions (FAQ) Quick help for commonly asked questions How does MEGA’s zero-knowledge encryption work? How do I secure my devices? What is the MEGA Desktop App? How do I download and install the MEGA Desktop App? How do I set up selective syncs? How do I create a backup? New to MEGA? 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Customise cookie settingsAccept all cookies * Why can’t I access some devices on my local network while connected to MEGA VPN? * Can I record calls in my chats and meetings? * What is a VPN kill switch and how do I use it? * Why can’t I use some services with MEGA VPN? * Why can’t I connect to MEGA VPN? * How do I remove devices on the MEGA VPN app? * What’s the difference between file versions and Rewind? * How do I use MEGA Rewind? * How do I share an album? * What is MEGA Lite? * How do I upgrade my account to Pro? * What is the Waiting room? * What are contact verification reminders for? * What is contact verification? * Does my MEGA account ever expire? * Why is my card being declined? * What happens when I move a folder from Cloud drive to MEGA S4 Object Storage? * How can I change bucket object URL access settings? * What happens when I move a bucket within or outside MEGA S4 Object Storage? * What are MEGA S4 Object Storage bucket naming conventions? * What is the difference between sharing a bucket or an object through links or object URLs? * How can I share an object in MEGA S4 Object Storage? * How can I share a bucket in MEGA S4 Object Storage? * Why does my account have long loading times? * How can I make my links more secure? * Sync v2 * What is .megaignore and how do I use it? * How do I scan documents to MEGA using my mobile device? * How do I reload my MEGA account? * How do I leave a group chat? * How do I archive a chat? * How do I delete a chat? * Where are my backups stored? * How do I download my Camera uploads? * How do I share my backup files or folders? * How do I open the transfer manager? * How do I open a file in my backup? * Can I edit or delete backup items in MEGA? * Why is my backup marked “backup stopped”? * Why is my device marked “offline” in the Backup section? * How do I check if my backup is disabled? * How do I check if my sync is disabled? * How do I download my files or folders from my backups? * What can I do if I’ve synced or backed up data on a device that is now lost or broken? * How do I use Media discovery? * What are the roles and permissions in chats and meetings? * How do I enable microphone, camera, and screen sharing permissions for MEGA? * How do I enable notifications in my browser or computer? * Can I pay with PayPal? * How do I export my Recovery key? * Where should I keep my recovery key? * How do I create an album? * How do I add items to an album? * How do I delete an album? * How do I remove items from an album? * How do I select an album cover? * Can I sync an NFS-mounted path? * How can I invite participants to a scheduled meeting? * How can I cancel a scheduled meeting? * How can I edit a scheduled meeting? * How do I start or join a scheduled meeting? * How do I schedule a meeting? * How do I share my public contact link? * How do I add a contact via the QR code? * How do I send a contact request? * Why is my firewall blocking me from calling on MEGA Chat? * Can I chat with non-MEGA users? * How do I share my screen while on a call? * How do I delete a chat link? * How do I start a chat? * How do I start a meeting? * How do I add people to a group chat or meeting? * How do I add a participant to an existing group chat or meeting? * Can my accrued commission ever be taken away? * Do MEGA Business purchases generate commission? * How can I track my referrals? * What authenticators can I use for two-factor authentication (2FA)? * How can a non-MEGA user upload files to a file request? * How do I manage my file requests? * How do I create a file request? * Which referrals qualify for a commission? * What is the Backup section for? * How do I re-enable or resume a backup? * How do I pause the backup process? * How do I stop, delete, or disable a backup? * How do I check if my folders are syncing or backing up? * How do I create a backup? * What’s the difference between backup and sync? * Can I purchase a custom Pro plan? * Can I share data without requiring the recipient to register with MEGA first? * Can I restore deleted or overwritten synced data? * MEGA browser requirements * What are the MEGA mobile system requirements? * Does MEGA throttle transfers? * How do I recover a parked account? * Why was my sync automatically disabled? * Why is my local sync folder size different from my remote folder size? * How do I upload photos to MEGA with the mobile app? * What to do if audio files or videos won’t play on the MEGA app? * How do I set a passcode in the mobile app? * How do I play videos on the mobile app? * How do I make my MEGA files available for offline use? * How do I add MEGA to the Files app on my iPhone or iPad? * How do I resolve issues with my MEGA Android app? * What permissions does the Android app require and why? * What permissions does the iOS app require and why? * Support for HEIF (.heic) and HEVC photo and video files on iOS * How do I open MEGA links from Facebook with my MEGA mobile app? * Why have I received spam email from a MEGA email address? * Sync icons in the Desktop App * How do I uninstall the MEGA Desktop App? * How do I take notes or edit text files on mobile? * Troubleshoot Camera upload issues * How do I use Camera uploads? * Join the MEGA mobile beta program * How do I resolve issues with my MEGA iOS app? * How do I enable logging for debugging on my MEGA mobile app? * How do I use biometrics to lock the MEGA Mobile App? * How can I download to an SD card on my Android device? * How do I export files to other apps on my mobile device? * How do I delete files from a mobile device? * Can I print directly from the MEGA iOS app? * My business is tax exempt, how do I record this in my Business account? * How do I update the credit card for my Business account? * Can I revert back to a free or Pro account from a Business account? * Can I add an existing MEGA account as a user of my Business account? * How do I cancel a Business subscription? * How do I migrate data from a deactivated Business user? * What is the price of a MEGA Business account? * What if our team members didn’t receive the confirmation email? * How do I add and remove team members with my Business account? * Can I share data from my Business account to a non-Business account? * Can I convert my existing MEGA account into a Business account? * What do I get with a Business plan subscription? * How do I create a MEGA Business account? * How is my invoice for MEGA for Business calculated? * What is the Rubbish bin and Rubbish bin emptying scheduler? * How do I manage my MEGA account settings? * What can I do if my account has been suspended? * How does the Desktop app integrate with my browser? * How do I install MEGA on my mobile device? * Why do the MEGA mobile apps request access to my address book? * How can MEGA CMD help me as a developer? * How to get file and folder lists with MEGA CMD * How to schedule backups with MEGA CMD * What is MEGA CMD? * Can I sync FAT/FAT32/exFAT partitions? * How do I pause and resume file syncing? * How does MEGA sync my files? * How do I check if syncs are active and files are syncing? * Can I sync an incoming shared folder? * How do I set up exclusion rules for my syncs? * How do I set up selective syncs? * How do I use the MEGA Desktop App to download file or folder links? * How do I get an overview of my transfers with the Desktop App? * How do I use the MEGA Desktop App for streaming from MEGA with other applications? * How do I update to the latest version of the MEGA Desktop App? * How do I report a technical issue with debug diagnostics for the MEGA Desktop App? * What is the SyncDebris folder in my Rubbish bin? * What are the MEGA Desktop App system requirements? * How do I install MEGA on Linux? * What is the MEGA Desktop App? * How do I download and install the MEGA Desktop App? * How do I change the MEGA Desktop App settings? * How do I log out from my MEGA account? * Why did I receive a takedown notice, when I am the owner of the content? * How do you perform deduplication? Do you use convergent encryption? * Why do you not support two-factor authentication (2FA) via text messaging? * How does MEGA’s zero-knowledge encryption work? * What is credential stuffing? * Who can see what I store in my MEGA account? * What are the domains that MEGA uses in an official capacity? * How to report abuse to MEGA * How do I protect myself from phishing and viruses? * How does MEGA comply with the GDPR? * How do I obtain all personal information held about me by MEGA? * How does MEGA respond to legal requests for information? * Use of cookies and similar technologies * How do I resolve two-factor authentication (2FA) issues? * How do I secure my MEGA account after it has been compromised? * How do I secure my devices? * How do I select multiple files and folders in MEGA? * Moving MEGA files and folders * File types that can be viewed or opened with the MEGA app on your phone or tablet * What is the difference between modification date and date added? * How to use notifications and recents lists * How do encrypted file and folder links work? * How to remove members from a shared folder * How do I view incoming shared folders? * How do I remove a link to a file or folder? * Can I share a folder that’s inside another shared folder? * How do I add files and folders to my MEGA account? * Can I embed a video from MEGA onto my own site? * How do I share a file or folder on MEGA? * Why is my shared link not working anymore? * What are the file size limitations when downloading using my browser? * Can I resume interrupted uploads or downloads? * MEGA file size limits and how to transfer large files * How do I copy or duplicate files on MEGA? * How do I download a file or folder from MEGA? * How long does MEGA keep my deleted files and information? * File version history * How do I delete files or folders from MEGA? * How much additional free space can I earn with MEGA achievements? * How do I redeem earnings from the MEGA referral programme? * Can I pay with Bitcoin? * How do I cancel a MEGA subscription that was purchased on a mobile app? * How do I cancel my MEGA Pro subscription? * How do I change my billing information? * Can I get a refund on a MEGA subscription? * What happens when my account is over my storage limit? * Do incoming shared folders count against my storage space? * How do I view the size of MEGA files and folders? * How many files can I store in my MEGA account? * How can I resolve disk space issues? * How does MEGA regulate transfer quota? * How do I check the storage space on my MEGA account? * Can I buy more space for my MEGA account? * How do I change the profile image of my MEGA account? * How do I view my MEGA sessions and sign out remotely from other sessions? * How to change my email notification settings? * How do I change my email address? * How do I change my language? * What if I lose my MEGA password? * How do I change my MEGA password? * Why do I lose my data when I lose my password? * Why should I enable two-factor authentication (2FA)? * Why should I use a password manager? * What is my MEGA Recovery Key? * How to create a strong password for my MEGA account * How do I delete my MEGA account? * How to reset an existing account and start over * Can I share my MEGA account with someone else? * I did not receive my MEGA email. What can I do? * How do I create a MEGA account? Help Centre Home Accounts Password management Profile settings Create or delete accounts Plans and storage Payments and billing Space and storage Referrals Achievements Installs and apps Mobile Desktop app - Sync and backup MEGA CMD Files and folders Rewind View and move Sharing Transfers Delete and restore Albums Chats and meetings Contacts Meetings Chats Business Business subscription User management Account set-up MEGA S4 Object Storage Working with buckets Working with objects MEGA S4 and Cloud drive MEGA VPN Troubleshooting Connecting Security Data protection Compliance Dark mode EN COOKIE SETTINGS Essential cookies Essential for providing you important functionality and secure access to our services. 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