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Your water, your say

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Dear customer,

Thank you for registering for our second ‘Your water, your say’ meeting which
was held on the 7th November. We wanted to thank everyone for the feedback
shared with us at this meeting ahead of finalising our plan for the next five
years. You can find a copy of the presentation we gave on our Cambridge website
or South Staffs website.

A written record of the meeting will be published on our websites within the
next 21 working days. We’ll send you an email alerting you to this, with a link
to the document. 

The written record will also provide answers to any questions we received in
advance or in the chat function on Zoom, that were not answered during the
session.

We are really keen to hear your views on our ‘Your water, your say’ meeting.
There are two ways you can share these with us:

 * If you attended the meeting, to help us further improve future online forums
   we run with customers and stakeholders, please fill out this feedback form.
   This will take around five minutes.
 * If you would like to leave your thoughts on our business plan, please
   complete this survey, which the economic regulator for the water industry,
   Ofwat, has set-up. The results will go directly to Ofwat, who is currently
   reviewing the business plans of all water companies before these are
   finalised towards the end of 2024.

Finally, we have been asked why we chose to hold a joint 'Your water, your say'
session with both Cambridge Water and South Staffs Water customers and
stakeholders instead of two separate sessions. This is a fair question and one
we wanted to explain clearly to you.

Whilst separate sessions are our standard approach with all our other customer
engagement sessions, 'Your Water, your say' has been governed by guidance
provided by our regulators which required a joint session. We did challenge
this, but were not successful on this occasion.

We did want to reassure you that we held a wide range of customer and
stakeholder engagement activities over the last three years to inform our plans
and for any future sessions we will continue to follow our preferred regional
approach to make sure we can focus on the different challenges and issues across
our regions.  

Thank you again for your interest in our ‘Your water, your say’ meeting.

 

Kind regards,

 

Caroline Cooper

Strategy and Regulation Director

South Staffs Water and Cambridge Water

 

 

This e-mail has been sent to Doug as someone who registered to attend a Your
water, your say session from South Staffs Water or Cambridge Water.

 

Please notify us immediately by return if you receive this email in error.
Whilst we have taken steps to ensure this e-mail and attachments are virus free,
we advise that in keeping with good computing practice the recipient should
ensure they are actually free from viruses.

 

This is not a marketing communication, and its receipt does not affect any
marketing communications consent you may have previously given to us. We have
sent you this email to better understand your views about our business plan and
the services we offer. This is in line with our privacy policies.

click here to unsubscribe | South Staffs privacy policy | Cambridge privacy
policy

 



South Staffs Water Copyright © 2023 South Staffs Water, all rights reserved. Our
mailing address is: South Staffs Water, Green Lane, Walsall, WS2 7PD

Cambridge Water Copyright © 2023 Cambridge Water, all rights reserved. Our
mailing address is: Cambridge Water, 90 Fulbourn Road, Cambridge, CB1 9JN