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Text Content

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 * Home
 * About us
 * HelpDesk Services
 * Contact us

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 * Home
 * About us
 * HelpDesk Services
 * Contact us

 * Home
 * About us
 * HelpDesk Services
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 * About us
 * HelpDesk Services
 * Contact us


HELP DESK SERVICE

Our experts work smoothly with our client’s team to offer high-quality help desk
support, every hour of every day. At MetroMax Solutions, our help desk services
provide our customers with professional and immediate help desk support without
the costly overhead.

Talk to Our Experts





OUR HELP DESK SERVICES

At MetroMax Solutions, Get professional and immediate help desk support and
efficiently resolve issues as they arise.


L1 SUPPORT

L1 support is usually provided via chat, phone, and email communications.

With MetroMax’s L1 Support/Help Desk, you get a single point of contact
(Phone/email/Chat/Portal), basic troubleshooting and resolution, call routing,
and escalation.

 * A dedicated toll-free number.
 * Defined response SLAs (Service Level Agreement).
 * Routing of service calls to third-party based on a decision tree.
 * Complete ticket management with escalation and service level reporting




L2 SUPPORT

L2 support handles the tickets that L1 routes to them. This support team can
also generate tokens for any problem they notice. L2 support specialists are
experienced in solving complicated issues. L2 support can help L1 support
troubleshoot problems.

 * Configuration Management.
 * Robotic Process Automation (RPA).
 * Root Cause Analysis
 * Incident Analysis/Trending
 * Advanced Troubleshooting/resolution


WHY CHOOSE US?


OUR HELP DESK SERVICES PROVIDE EFFICIENT SOLUTIONS TO DELIVER IMMEDIATE SUPPORT
TO OUR CUSTOMERS.


WE DELIVER HELP DESK SERVICES TO BUSINESSES OF ANY SIZE WITH 24-HOUR HELP DESK
SUPPORT AVAILABLE YEAR-ROUND.


WE PROVIDE YOU WITH A COMPLETE AND TAILORED SOLUTION TO MEET YOUR SPECIFIC
NEEDS.


Talk to Our Experts


GET STARTED




CONTACT US

Mail: info@metromaxsolutions.com

MetroMax Solutions (US)

384, Northyards Boulevard

NW, Building 100, Suite

 190, Atlanta  GA – 30313

MetroMax Solutions (India)

Novel IT Tech Park

46/4, Kudlu Gate, Hosur Road

Bangalore – 560068


CONNECT US

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