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Text Content

VPN Guides
Surfshark One
Alternative ID
My account
Search
Go to Surfshark


VPN
Surfshark One
Alternative ID
My account
Getting started

Applications TV & Consoles Manual setup Restricted network setup All issues
Troubleshooting

Connection issues Speed issues Streaming issues Login issues All issues
Surfschool

About Surfshark VPN Protocols Features Tips & tricks All issues
Surfshark Alert

How to monitor emails using Surfshark Alert? What is Surfshark One? How to
monitor credit cards using Surfshark Alert? How to monitor national IDs using
Surfshark Alert? All issues
Surfshark Search

How to use Surfshark Search? All issues
Surfshark Antivirus

How to use the Surfshark Antivirus on Windows? How to use the Surfshark
Antivirus on Android? All issues
My account
Account Billing Login issues All issues
Alternative ID
Alternative ID
Go to Surfshark

Get the quickest answers to your questions on the Surfshark Help Center. Here
you’ll find more than 250 articles covering various topics.


HI, WHAT CAN WE HELP YOU WITH?


Getting started
Getting started

First steps Setup and installation Manual setup All articles
Fix an issue
Fix an issue

Speed issues Connection issues Streaming issues All articles
Billing
Billing

Refund & cancellation Invoices FAQ All articles
Account
Account

2FA Email & Password FAQ All articles
Surfschool
Surfschool

Surfshark VPN Protocols Features All articles
Surfshark One
Surfshark One

What is Surfshark One? How to install the Surfshark Antivirus on macOS How to
use Surfshark Search All articles


COMMON TOPICS AND QUESTIONS

How to get started
How can I cancel my recurring payment?
How to connect from countries with network restrictions
What is your refund policy
How to set up OpenVPN GUI app on Windows
How to make sure if Surfshark VPN is working
How to fix unstable connection issues on Windows
How to fix connectivity issues on Fire TV stick
How to set up a router with Surfshark
How to set up Surfshark Smart DNS for LG TV
How to fix website/app login issues
How to activate Surfshark Smart DNS
Connecting from China
How to enable 2FA on your Surfshark account
Do you offer a free trial?
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Нам известно, что у пользователей в России иногда возникают проблемы с доступом
к Surfshark. Если вам не удается подключиться, рекомендуем использовать
альтернативный метод подключения вручную согласно с приведенными здесь
инструкциями
Due to intensified connectivity restrictions in China, we recommend connecting
manually using the WireGuard protocol. In case the connection is not successful,
please consider trying again at a later time.
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