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Submitted URL: http://www.nbnco.com.au/corporate-information/contact-us-form.html
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Submission: On September 15 via manual from AU — Scanned from DE
Effective URL: https://www.nbnco.com.au/corporate-information/contact-us
Submission: On September 15 via manual from AU — Scanned from DE
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* Learn
Australia's broadband access network
Find out how we're building the infrastructure that will be used by phone and
internet providers to connect you to an nbn™ powered plan.
* Learn about Australia's broadband access network
* How your broadband gets to you
* Speed options
* The nbn™ Multi Technology Mix (MTM)
* nbn™ rollout map
* Device compatibility
* Make more of your internet experience
* What happens in a power blackout?
* Regional and remote Australia
* Technology Choice Program
Check your address to see if the nbn™ broadband access network is available
at your premises.
Check your address
* Residential
Connecting your home
As a wholesaler, nbn is responsible for the infrastructure that connects your
home. To switch to an nbn™ powered plan, speak to your phone and internet
provider.
* Your home and the nbn™ access network
* A guide to getting connected
* Moving home and nbn
* List of providers
* Make more of your internet experience
* Regional and remote Australia
Check your address to see if the nbn™ broadband access network is available
at your premises.
Check your address
* Business
Connecting your business
business nbn™ provides choice, flexibility and network reliability with a
range of wholesale solutions that are designed to help service providers meet
varying needs of Australian businesses.
* Your business and the nbn™ access network
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* business nbn™ solution finder
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Check your address to see if the nbn™ broadband access network is available
at your premises.
Check your address
Discover the wholesale solution that best suits your business needs with the
business nbn™ solution finder
Get started
* Developers
Develop and plan your projects with nbn
NBN Co enables new developments to connect to the nbn™ broadband access
network.
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Manage your applications with the nbn™ New Developments Portal.
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* Learn
* Learn
* Learn about Australia's broadband access network
* How your broadband gets to you
* Speed options
* Speed options
* Understanding speed and data
* An illustrative guide to network congestion
* Get more out of your internet experience
* The nbn™ Multi Technology Mix (MTM)
* The nbn™ Multi Technology Mix (MTM)
* nbn™ Fibre to the Premises (FTTP)
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* Make more of your internet experience
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* What happens in a power blackout?
* What happens in a power blackout?
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* Prepare for an emergency
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* Get an online quote and apply for a single premises
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* Residential
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* business nbn™ white papers
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* Case study: Stockland Aura Business Park
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* --------------------------------------------------------------------------------
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YOUR ADDRESS
Change address
--------------------------------------------------------------------------------
The nbn™ broadband access network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn™
network connection to your building, however we have been unsuccessful in our
engagement with the building’s authorised representative. Consequently, nbn does
not currently plan to install a network connection to your building, unless we
receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a
number of implications to be aware of:
* Critical copper services such as emergency lift phones and monitored fire
alarm systems may be at risk of disconnection.*
* Occupiers may not be able to continue to access other critical services
connected to the existing Fixed Line networks such as medical alarms and
emergency call systems, monitored security alarms and fax machines.^
* Existing fixed line services will be disconnected at a future date and
occupiers will not be able to make phone calls or access the internet over
the nbn™ Fixed Line network unless the nbn™ supplied equipment is installed
at the property. The disconnection of existing Fixed Line services will not
affect occupier's ability to access phone and internet services over mobile
networks.
* Future requests for an nbn™ network connection will result in costs payable
by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another
fibre network, they will continue to operate as normal unless your provider
advises otherwise.
nbn strongly recommends that you contact your current provider of phone and
internet services, or visit www.nbn.com.au/switchoff for more information about
whether your services will be impacted by the rollout of the nbn™ network.#
Please do not hesitate to contact us should you decide to request an
installation in the future.
Read more about the process
--------------------------------------------------------------------------------
*Please ask your Owners Corporation to contact the lift and alarm service
providers for your building. This will help minimise a break in service when the
existing network is switched off. Existing fire and lift services registered
with nbn may be exempt from immediate disconnection. Please visit
www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will
continue to operate after the nbn™ rollout has been completed based on
information provided by alternative network owners/operators. For more
information, please visit www.nbn.com.au/switchoff or contact us.
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
#
Although most existing services will be replaced by the nbn™ network, there are
some services that should not be impacted. These include those services provided
over non-nbn™ fibre networks, some services in some apartment complexes, and
some business and Special Services. nbn strongly recommends you contact your
current phone and internet provider as soon as possible to find out if your
services are impacted. You can also find out more at www.nbn.com.au/switchoff
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
We expect to have more information about the availability and technology in your
area soon.
Please check back periodically for updates on when your premises will be ready
to connect.
More info
The nbn™ broadband access network is not currently available at your premises
Despite nbn’s best efforts to connect the premises, the connection is prevented
due to land geography or other significant barriers.
delivers a fibre network to this area.
For specific information on how to connect your premises contact for more
information.
NEXT STEPS
Construction of the nbn™ broadband access network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll
out the nbn™ broadband access network at your location.
If you’re preparing to move in, please contact the developer for more
information.
If you are the developer of this property, please speak to your nbn New
Developments representative or contact us.
--------------------------------------------------------------------------------
Construction stage
--------------------------------------------------------------------------------
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home
or apartment.
Tips for your home
Tips for your apartment
NEXT STEPS
Construction of the nbn™ broadband access network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll
out the nbn™ broadband access network at your location.
If you’re preparing to move in, please contact the developer for more
information.
If you are the developer of this property, please speak to your nbn New
Developments representative or contact us.
--------------------------------------------------------------------------------
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home
or apartment.
Tips for your home
Tips for your apartment
Your address appears to have multiple connected nbn™ services.
Please contact your phone and internet provider to ensure all of your services
are connected to .
NEXT STEPS
You’re ready to change to a new nbn™ technology.
Speak to your phone and internet provider about transitioning your existing nbn™
powered plan to a new plan based on .
Your phone and internet provider will help guide you through the process.
Learn more about changing technologies
NEXT STEPS
Optimise your experience at home
Make the most of your internet connection with these set-up tips for your home
or apartment.
Tips for your home
Tips for your apartment
--------------------------------------------------------------------------------
LEARN MORE
Phone and internet providers
Your choice of provider can have a big influence on your internet experience.
Make sure you choose an nbn™ powered plan that suits your needs.
Choose a provider in your area
Choose a provider in your area
Changed technology
Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTN.
Learn more about nbn™ FTTN
Changed technology
Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTP.
Learn more about nbn™ FTTP
Changed technology
Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTC.
Learn more about nbn™ FTTC
Changed technology
Your original technology nbn™ Fibre to the Node (FTTN) has been changed to nbn™
FTTP.
Learn more about nbn™ FTTP
Changed technology
Your original technology nbn™ Fibre to the Node (FTTN) has been changed to nbn™
FTTC.
Learn more about nbn™ FTTC
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home
or apartment.
Tips for your home
Tips for your apartment
Changeover information
Your current connection on the original technology (nbn™ Fixed Wireless) will be
turned off on *.
We suggest reaching out to your phone and internet provider at your earliest
convenience to transition to a new plan based on .
Changeover information
Your current connection on the original technology (nbn™ FTTN) will be turned
off on *.
We suggest reaching out to your phone and internet provider at your earliest
convenience to transition to a new plan based on .
--------------------------------------------------------------------------------
*The transition end date is based on nbn’s current deployment plans and is
subject to change. This information is accurate as at 15/9/2021. The transition
end date may be extended in specified circumstances by agreement between nbn and
your service provider.
ADDRESS STATUS
Planned to be available from
*
Note: Some premises may require more work before they are ready to connect.
--------------------------------------------------------------------------------
NEXT STEPS
Register for alerts
We will let you know when your premises is ready to connect to the nbn™ access
network.
Register for email alerts
--------------------------------------------------------------------------------
LEARN MORE
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTN
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Learn more about nbn™ FTTN
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTP
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Learn more about nbn™ FTTP
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTB
Planned technology
nbn™ Fibre to the Building (FTTB)*
Learn more about nbn™ FTTB
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the
broadband access network.
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access
network.
Learn more about nbn™ Fixed Wireless
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fixed Wireless*
Learn more about nbn™ Fixed Wireless
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Good news! It looks like your location may be eligible for the business nbn™
Satellite Service+. The business nbn™ Satellite Service is designed to support
business-grade internet, data and voice services§ to Australian businesses in
remote and rural areas^.
Learn more
Construction stage
--------------------------------------------------------------------------------
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
#
Although most existing services will be replaced by the nbn™ network, there are
some services that should not be impacted. These include those services provided
over non-nbn™ fibre networks, some services in some apartment complexes, and
some business and Special Services. nbn strongly recommends you contact your
current phone and internet provider as soon as possible to find out if your
services are impacted. You can also find out more at www.nbn.com.au/switchoff
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
NEXT STEPS
Optimise your experience at home
Make the most of your internet connection with these set-up tips for your home
or apartment.
Tips for your home
Tips for your apartment
--------------------------------------------------------------------------------
LEARN MORE
Phone and internet providers
Your choice of provider can have a big influence on your internet experience.
Make sure you choose an nbn™ powered plan that suits your needs.
Choose a provider in your area
Choose a provider in your area
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTN
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Learn more about nbn™ FTTN
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTP
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Learn more about nbn™ FTTP
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTB
Planned technology
nbn™ Fibre to the Building (FTTB)*
Learn more about nbn™ FTTB
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the
broadband access network.
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access
network.
Learn more about nbn™ Fixed Wireless
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fixed Wireless*
Learn more about nbn™ Fixed Wireless
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Good news! It looks like your location may be eligible for the business nbn™
Satellite Service+. The business nbn™ Satellite Service is designed to support
business-grade internet, data and voice services§ to Australian businesses in
remote and rural areas^.
Learn more
--------------------------------------------------------------------------------
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
#
Although most existing services will be replaced by the nbn™ network, there are
some services that should not be impacted. These include those services provided
over non-nbn™ fibre networks, some services in some apartment complexes, and
some business and Special Services. nbn strongly recommends you contact your
current phone and internet provider as soon as possible to find out if your
services are impacted. You can also find out more at www.nbn.com.au/switchoff
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
NEXT STEPS
Optimise your experience at home
Make the most of your internet connection with these set-up tips for your home
or apartment.
Tips for your home
Tips for your apartment
--------------------------------------------------------------------------------
LEARN MORE
Phone and internet providers
Your choice of provider can have a big influence on your internet experience.
Make sure you choose an nbn™ powered plan that suits your needs.
Choose a provider in your area
Choose a provider in your area
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTN
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Learn more about nbn™ FTTN
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTP
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Learn more about nbn™ FTTP
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTB
Planned technology
nbn™ Fibre to the Building (FTTB)*
Learn more about nbn™ FTTB
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the
broadband access network.
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access
network.
Learn more about nbn™ Fixed Wireless
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fixed Wireless*
Learn more about nbn™ Fixed Wireless
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Good news! It looks like your location may be eligible for the business nbn™
Satellite Service+. The business nbn™ Satellite Service is designed to support
business-grade internet, data and voice services§ to Australian businesses in
remote and rural areas^.
Learn more
Good news! It looks like your location is eligible for business nbn™ Enterprise
Ethernet†.
Enterprise Ethernet is our premium wholesale solution for business, designed to
provide access to high levels of network speed, performance and reliability^.
See important notes below
Learn more about eligibility
--------------------------------------------------------------------------------
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
#
Although most existing services will be replaced by the nbn™ network, there are
some services that should not be impacted. These include those services provided
over non-nbn™ fibre networks, some services in some apartment complexes, and
some business and Special Services. nbn strongly recommends you contact your
current phone and internet provider as soon as possible to find out if your
services are impacted. You can also find out more at www.nbn.com.au/switchoff
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
†
Enterprise Ethernet eligibility is based on an nbn desktop analysis of available
data. There may be a small number of premises where eligibility results will
differ from those provided on the nbn™ website. You will need to confirm your
location’s eligibility with your provider.
^
An end customer's experience, including the speeds actually achieved over the
nbn™ network, depends on the nbn™ access network technology and configuration
over which services are delivered to your premises, whether you are using the
internet during the busy period, and some factors outside nbn’s control (like
your equipment quality, software, broadband plan, signal reception and how your
service provider designs its network).
NEXT STEPS
Looks like you’re ready to connect
Some premises may need additional work to be completed first. Contact a phone
and internet provider.
Choose a provider in your area
Choose a provider in your area
Choose a provider
--------------------------------------------------------------------------------
LEARN MORE
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTN
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Learn more about nbn™ FTTN
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTP
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Learn more about nbn™ FTTP
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTB
Planned technology
nbn™ Fibre to the Building (FTTB)*
Learn more about nbn™ FTTB
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the
broadband access network.
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access
network.
Learn more about nbn™ Fixed Wireless
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fixed Wireless*
Learn more about nbn™ Fixed Wireless
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Good news! It looks like your location may be eligible for the business nbn™
Satellite Service+. The business nbn™ Satellite Service is designed to support
business-grade internet, data and voice services§ to Australian businesses in
remote and rural areas^.
Learn more
Good news! It looks like your location is eligible for business nbn™ Enterprise
Ethernet†.
Enterprise Ethernet is our premium wholesale solution for business, designed to
provide access to high levels of network speed, performance and reliability^.
See important notes below
Learn more about eligibility
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home
or apartment.
Tips for your home
Tips for your apartment
Disconnection information
Premises connected to the nbn™ network via won't be disconnected from their
existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a
service over , you should speak to your phone and internet provider at the time
you place your order.
Disconnection information
Premises connected to the nbn™ network via nbn™ Satellite won't be disconnected
from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a
service over nbn™ Satellite, you should speak to your phone and internet
provider at the time you place your order.
Disconnection information
Note: Some customers may be given an earlier disconnection date from their phone
and internet provider. Please contact your current provider for further
information.
#
Although most existing services will be replaced by the nbn™ network, there are
some services that should not be impacted. These include those services provided
over non-nbn™ fibre networks, as well as some services in some apartment
complexes, and some business and Special Services. If you are currently
receiving broadband services using one of these networks, your broadband
services will not be disconnected and you do not need to move to the nbn™
network if you do not want to. nbn strongly recommends you contact your current
phone and internet provider for more information.
--------------------------------------------------------------------------------
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
#
Although most existing services will be replaced by the nbn™ network, there are
some services that should not be impacted. These include those services provided
over non-nbn™ fibre networks, some services in some apartment complexes, and
some business and Special Services. nbn strongly recommends you contact your
current phone and internet provider as soon as possible to find out if your
services are impacted. You can also find out more at www.nbn.com.au/switchoff
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
+
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria.
Premises identified by nbn as medium/large business premises are not to be
serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite
product available to medium/large business premises is business nbn™ Satellite
Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus
services or believe your premises has been incorrectly categorised please
contact your phone and internet provider.
*
The business nbn™ Satellite Service provides voice support for VoIP carriage and
is not a voice provider.
†
Enterprise Ethernet eligibility is based on an nbn desktop analysis of available
data. There may be a small number of premises where eligibility results will
differ from those provided on the nbn™ website. You will need to confirm your
location’s eligibility with your provider.
^
An end customer's experience, including the speeds actually achieved over the
nbn™ network, depends on the nbn™ access network technology and configuration
over which services are delivered to your premises, whether you are using the
internet during the busy period, and some factors outside nbn’s control (like
your equipment quality, software, broadband plan, signal reception and how your
service provider designs its network).
NEXT STEPS
Activate your connection
The next step is to contact a phone or internet provider and order an nbn™
powered plan.
Choose a provider in your area
Choose a provider in your area
--------------------------------------------------------------------------------
LEARN MORE
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTN
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Learn more about nbn™ FTTN
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTP
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Learn more about nbn™ FTTP
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTB
Planned technology
nbn™ Fibre to the Building (FTTB)*
Learn more about nbn™ FTTB
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the
broadband access network.
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access
network.
Learn more about nbn™ Fixed Wireless
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fixed Wireless*
Learn more about nbn™ Fixed Wireless
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Good news! It looks like your location may be eligible for the business nbn™
Satellite Service+. The business nbn™ Satellite Service is designed to support
business-grade internet, data and voice services§ to Australian businesses in
remote and rural areas^.
Learn more
Good news! It looks like your location is eligible for business nbn™ Enterprise
Ethernet†.
Enterprise Ethernet is our premium wholesale solution for business, designed to
provide access to high levels of network speed, performance and reliability^.
See important notes below
Learn more about eligibility
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home
or apartment.
Tips for your home
Tips for your apartment
--------------------------------------------------------------------------------
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
#
Although most existing services will be replaced by the nbn™ network, there are
some services that should not be impacted. These include those services provided
over non-nbn™ fibre networks, some services in some apartment complexes, and
some business and Special Services. nbn strongly recommends you contact your
current phone and internet provider as soon as possible to find out if your
services are impacted. You can also find out more at www.nbn.com.au/switchoff
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
†
Enterprise Ethernet eligibility is based on an nbn desktop analysis of available
data. There may be a small number of premises where eligibility results will
differ from those provided on the nbn™ website. You will need to confirm your
location’s eligibility with your provider.
^
An end customer's experience, including the speeds actually achieved over the
nbn™ network, depends on the nbn™ access network technology and configuration
over which services are delivered to your premises, whether you are using the
internet during the busy period, and some factors outside nbn’s control (like
your equipment quality, software, broadband plan, signal reception and how your
service provider designs its network).
The global supply shortage impacting nbn™ HFC connections
We are not currently taking connection orders for your premises. The ability to
order at your location should recommence shortly.
We recommenced taking new connection orders for some nbn™ HFC premises from 26
July 2021. Please note that this will be done in an incremental way, with all
affected premises expected to be released by the end of September 2021. If your
premises is not ready to connect after the 26 July, please continue to check
this page periodically for status updates.
In the meantime, there will continue to be some limited exceptions where we will
continue to take orders.
If other unrelated work is separately required for your nbn™ HFC connection, we
will continue to work on this as per usual. Find out more.
--------------------------------------------------------------------------------
ADDRESS STATUS
There’s still work to do before your premises is ready to connect. This work may
take approximately 6 to 12 months.*
Please check back periodically for updates on when your premises will be ready
to connect.
Thank you for your patience. We're working to provide you with clarity on when
your premises will be ready to connect. Please check back periodically for
updates.
--------------------------------------------------------------------------------
NEXT STEPS
Register for alerts
We will let you know when your premises is ready to connect to the nbn™ access
network.
Register for email alerts
--------------------------------------------------------------------------------
LEARN MORE
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTN
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Learn more about nbn™ FTTN
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTP
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Learn more about nbn™ FTTP
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the
broadband access network.
Learn more about nbn™ FTTB
Planned technology
nbn™ Fibre to the Building (FTTB)*
Learn more about nbn™ FTTB
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband
access network.
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Learn more about nbn™ FTTC
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the
broadband access network.
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Learn more about nbn™ HFC
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access
network.
Learn more about nbn™ Fixed Wireless
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider
will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan
based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service
provider will be in touch to guide you through the process.
Planned technology
nbn™ Fixed Wireless*
Learn more about nbn™ Fixed Wireless
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Learn more about nbn™ Satellite
Planned technology
nbn™ Satellite
Good news! It looks like your location may be eligible for the business nbn™
Satellite Service+. The business nbn™ Satellite Service is designed to support
business-grade internet, data and voice services§ to Australian businesses in
remote and rural areas^.
Learn more
--------------------------------------------------------------------------------
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
#
Although most existing services will be replaced by the nbn™ network, there are
some services that should not be impacted. These include those services provided
over non-nbn™ fibre networks, some services in some apartment complexes, and
some business and Special Services. nbn strongly recommends you contact your
current phone and internet provider as soon as possible to find out if your
services are impacted. You can also find out more at www.nbn.com.au/switchoff
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
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CONTACT US
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check out the <a href="#topics">topics below</a>.
YOUR ADDRESS
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INFORMATION FOR YOUR ADDRESS
Status of your address and next steps
Register for updates and we'll let you know when your premises is ready to
connect
Learn more about nbn™ FTTP
Battery back-up information for FTTP
Learn more about nbn™ FTTB
Learn more about nbn™ FTTN
Learn more about nbn™ FTTC
Learn more about nbn™ HFC
Learn more about nbn™ Fixed Wireless
Learn more about nbn™ Sky Muster
A guide to getting connected
IMPORTANT INFORMATION
More work required
Thank you for your patience. nbn is committed to completing the rollout in 2020.
We're working to provide you with clarity on when your premises will be ready to
connect. Please check back periodically for updates.
View details
More work required
Thank you for your patience. nbn is committed to completing the rollout in 2020.
We're working to provide you with clarity on when your premises will be ready to
connect. Please check back periodically for updates.
View details
Planned to be available from
*
Note: Some premises may require more work before they are ready to connect.
View details
YOUR ADDRESS
Change address
INFORMATION FOR YOUR ADDRESS
Status of your address and next steps
Contact a provider and order a plan
Contact a provider and order a plan
Optimise your experience
Learn more about nbn™ FTTP
Battery back-up information for FTTP
Learn more about nbn™ FTTB
Learn more about nbn™ FTTN
Learn more about nbn™ FTTC
Learn more about nbn™ HFC
Learn more about nbn™ Fixed Wireless
Learn more about nbn™ Sky Muster
A guide to getting connected
Removal and relocation of nbn™ supplied equipment
DISCONNECTION INFORMATION
Premises connected to the nbn™ network via won't be disconnected from their
existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a
service over , you should speak to your phone and internet provider at the time
you place your order.
More information for regional and remote Australia
View details
Note: Current Optus Cable customers may be given an earlier disconnection date.
nbn recommends that you contact Optus for more details.
#
Although most existing services will be replaced by the nbn™ network, there are
some services that should not be impacted. These include those services provided
over non-nbn™ fibre networks, as well as some services in some apartment
complexes, and some business and Special Services. If you are currently
receiving broadband services using one of these networks, your broadband
services will not be disconnected and you do not need to move to the nbn™
network if you do not want to. nbn strongly recommends you contact your current
phone and internet provider for more information.
CHANGEOVER INFORMATION
Your current connection on the original technology (nbn™ Fibre to the Node) will
be turned off in *.
View details
CHANGEOVER INFORMATION
Your current connection on the original technology nbn™ Fixed Wireless will be
turned off in *.
View details
We suggest reaching out to your phone and internet provider at your earliest
convenience to transition to a new plan based on .
YOUR ADDRESS
Change address
INFORMATION FOR YOUR ADDRESS
Status of your address and next steps
Optimise your experience
Learn more about nbn™ FTTP
Battery back-up information for FTTP
Learn more about nbn™ FTTB
Learn more about nbn™ FTTN
Learn more about nbn™ FTTC
Learn more about nbn™ HFC
Learn more about nbn™ Fixed Wireless
Learn more about nbn™ Sky Muster
Switching technologies
Switching technologies
Removal and relocation of nbn™ supplied equipment
NETWORK OUTAGES
From time to time there may be planned maintenance or unforeseen incidents that
may cause an outage and affect your service.
Check the network status
CHANGEOVER INFORMATION
Your current connection on the original technology (nbn™ Fibre to the Node) will
be turned off in *.
Your current connection on the original technology nbn™ Fixed Wireless will be
turned off in *.
View details
We suggest reaching out to your phone and internet provider at your earliest
convenience to transition to a new plan based on .
YOUR ADDRESS
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INFORMATION FOR YOUR ADDRESS
nbn’s New Developments team are continuing to work with the developer to roll
out the nbn™ broadband access network at your location.
Status of your address and next steps
YOUR ADDRESS
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INFORMATION FOR YOUR ADDRESS
nbn’s New Developments team are continuing to work with the developer to roll
out the nbn™ broadband access network at your location.
Status of your address and next steps
YOUR ADDRESS
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INFORMATION FOR YOUR ADDRESS
We expect to have more detailed information soon in regards to the connection of
your premises.
Status of your address and next steps
YOUR ADDRESS
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INFORMATION FOR YOUR ADDRESS
The nbn™ broadband access network is not currently available at your premises
Despite nbn’s best efforts to connect the premises, the connection is prevented
due to land geography or other significant barriers.
YOUR ADDRESS
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INFORMATION FOR YOUR ADDRESS
delivers a fibre network to this area.
Status of your address and next steps
YOUR ADDRESS
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INFORMATION FOR YOUR ADDRESS
The nbn™ broadband access network is not currently available in your building.
We have made several attempts to initiate the process of establishing an nbn™
access network connection to your building, however we have been unsuccessful in
our engagement with the building’s authorised representative.
Status of your address and next steps
--------------------------------------------------------------------------------
FREQUENTLY ASKED QUESTIONS
You may find the answer to your enquiry with these frequently asked questions.
BROWSE TOPICS
When will the nbn™ access network be available at my premises?
When will the nbn™ access network be available at my premises?
How to optimise your experience at home and in the office
What do I do if my address is missing or incorrect?
How do I submit an application for my new development?
How do I check the status of my nbn™ New Developments application?
How do I connect a granny flat?
Can I switch technologies?
Speed information
How do I remove or relocate nbn™ supplied equipment?
Device compatibility
Protect yourself from scams
ASK A QUESTION
Type your question above to generate the closest matches to your question.
Please note that results provide general information only.
--------------------------------------------------------------------------------
CONTACT YOUR PROVIDER
nbn is a wholesaler so in most cases you will need to speak with your phone and
internet provider if you have a query.
CONTACT YOUR PROVIDER FOR
* Loss of phone or internet connection including outages/dropouts
* Issues getting connected
* Concerns about speed
* Missing equipment
* Missing or incorrect address
* Appointments including technician hasn't turned up
* Service connection delays
As nbn is a wholesaler, you will need to talk to your provider in relation to
the issues listed above.
PROVIDER DETAILS
View a list of providers and their contact details.
View providers
--------------------------------------------------------------------------------
CONTACT NBN
If you are medically vulnerable or want to report a health and safety issue,
please call us directly on 1800 687 626.
CONTACT NBN ONLINE TO
Check an existing enquiry
Report damage to property or nbn™ equipment
Get help with new developments, new build or subdivision applications
Check notifications received from nbn
Relocate nbn™ Satellite Equipment
Remove nbn™ Satellite Equipment
Relocate or remove all other nbn™ equipment
Report or make a complaint about an nbn™ contractor’s conduct
Report or make a complaint about nbn™ supplied equipment installation and
workmanship
Make a complaint for issues like our land access processes or our handling of a
health and safety concern
CONTACT NBN BY PHONE
Freecall 1800 687 626
--------------------------------------------------------------------------------
OFFICE LOCATIONS
Our head offices are located in Sydney and Melbourne.
SYDNEY
Level 13,
100 Mount street
North Sydney NSW 2060
Australia
MELBOURNE
Tower 5, Level 14
727 Collins street
Docklands VIC 3008
Australia
--------------------------------------------------------------------------------
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
#
Although most existing services will be replaced by the nbn™ network, there are
some services that should not be impacted. These include those services provided
over non-nbn™ fibre networks, some services in some apartment complexes, and
some business and Special Services. nbn strongly recommends you contact your
current phone and internet provider as soon as possible to find out if your
services are impacted. You can also find out more at www.nbn.com.au/switchoff
*
This date and technology is based on nbn’s current deployment plans and is
subject to change. Network rollout information is accurate as at 15/9/2021 and
is updated weekly. Rollout areas and boundaries are subject to change as
construction planning is finalised.
NBN Co
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