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* Solution
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CONTACT US
* Solution
* Customers
* Partners
* About
* Resources
USE CASES
* B2C Marketplace Solution
* B2B Marketplace Solution
* E-Procurement Marketplace
* Service Catalogue Digitalization
* Marketplace Networks
* IT Services Marketplace
* Circular and Sharing Economy
BY INDUSTRY
* Aerospace & defense
* Automotive
* Banking
* Home Improvement
* Insurance
* Manufacturing
* Public & Social
* Retail
* Software
GET STARTED
Want to discover how your service marketplace could look?
BOOK A DEMO VIEW ALL FEATURES
1
PLANTING SEEDS, GROWING SOLUTIONS: YOUR AFTER-SALE ECOSYSTEMS
People want more than just buying your products; they’re looking for solutions
to the problems that arise after the purchase. Launch a service engagement
platform in a few scnds to connect your partners with your customers and make
them return.
* SERVICE QUALITY
ensure your customers buy a service from a trusted partner of your company
and build a strong brand by giving your partners more credit.
* CONTROL THE AFTERMARKET SALES CHANNEL
take this opportunity to collect data and provide actionable insights.
* ACQUIRE A COMPETITIVE ADVANTAGE
stand out from the crowd with a unique value proposition in the market.
2
IS YOUR SERVICE MANAGEMENT PROCESS LOOKING LIKE THIS?
Let’s break the headache: operating your service engagement platform would
reduce your process to only 6 steps, in only a few scnds!
Providing advanced services to your customers puts you in the driver’s seat of
your relationship and deepens their engagement.
NPS / Customer Satisfaction
Ever wonder why some brands have fanatic customer loyalty? It’s not by chance.
Ignoring NPS or customer satisfaction means missing out on crucial feedback,
leading to decreased loyalty and potential revenue loss.
With scnd, your customers have 24/7 access to buy services and maintenance. It’s
our way of showing we’re always here for them, keeping them happy and engaged
long after their purchase.
Increase Lead Generation
Is your sales funnel as full as it could be? With digital channels, businesses
see a 55% increase in lead generation when they actively engage with their
audience.
The world’s gone digital, and so have your customers’ expectations. By bringing
your services online with scnd, you’re not just keeping up—you’re reaching out
to new faces and places and turning clicks into connections.
Grow Aftermarket Sales
Think bonding through calls is enough for your customers? Think again. Gartner
warns if we don’t make our after-sales services digital, we could lose 10% of
our customers.
Imagine a world where your after-sales service is not just a cost center but one
of the main profit drivers. From being reactive, you’re proactive: you
anticipate the needs of your customers and fulfill them, becoming an essential
partner in your customer’s success.
Increase Retention Rate
How many of your customers are one-and-done? Increasing customer retention rates
by just 5% boosts profits by 25% to 95%.
Immediate digital access to services is critical; without it, customers will
turn to providers who can meet their needs instantly.
Improve your SEO
Is your website lost in Google limbo? 75% of users never scroll past the first
five search results. An online platform for service offerings aligns with how
customers search and helps you stay ahead in search rankings with the new
generative search engine.
Enhance your Customer Experience
Ever had a service so good you couldn’t wait to tell someone about it? A
superior customer experience can lift revenue by up to 15% and customer
satisfaction by 20%.
Making customer interactions straightforward is our goal. scnd is designed for
ease and quick access, allowing customers to effortlessly find and use the
services they need.
Get new Insights from Buyer
Do you truly know what drives your customers’ decisions? Companies that utilize
customer insights outperform peers by 85% in sales growth and more than 25% in
gross margin.
Centralizing services, even those offered by partners, on your platform means
direct access to the data you need. Understand customer behaviors, preferences,
and how your products are used across different regions.
Increase the Service Quality through your partner’s performance
Are your service partners enhancing your brand or dragging it down? Companies
that actively monitor and improve partner performance see a 35% increase in
customer satisfaction.
Control over the end-customer relationship through a service platform means you
oversee partner performance. By allowing customer and partner direct
interactions and reviews, you ensure top-notch service quality.
Differentiate yourself from your competitors
Why should customers choose you over the competition? Brands that effectively
differentiate themselves see an average market share increase of 15%.
Use technology to set your services apart and create a unique brand experience
that your customers will remember.
Decrease Time-To-Service Delivery
Time is money. Is your MTTR generating customer satisfaction or customer
tension?
Let’s be honest: the shorter the time it takes to address system breakdowns, the
better. Across many industries, the ideal MTTR score is less than 5 hours.
Using scnd, customers can schedule and pay for services in scnds, saving time
and generating satisfaction.
WANT TO SEE YOUR MARKETPLACE LIVE?
Book a demo with a scnd expert in your industry.
Book a demo
TESTIMONIALS
* scnd has been an indefectible partner in showing us the way to commercial and
operational success through each stage of the development of our Engineering
Services Marketplace.
Qianying Liu
Team Leader at Siemens Energy
* I rate scnd 10/10. I appreciate that they recommend native solutions to limit
the developments
Lionel Cardoza
Senior Product Manager at Tide
BROWSE MORE INDUSTRIES
Are you ready to create your service marketplace with us and save time and
resources.
BROWSE INDUSTRIES
READY TO SEE YOUR MARKETPLACE LIVE
Are you ready to create your service marketplace with us and save time and
resources.
BOOK A DEMO
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