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INTEL® SIGN IN FREQUENTLY ASKED QUESTIONS

Get the answers you need to sign in. If you still experience issues, contact
customer support below



TIPS TO HELP WITH SIGN-IN ISSUES

If your company uses Microsoft Azure for authentication, you should be prompted
to enter your company’s password. These credentials are not stored at Intel but
allow for authentication with your company’s Azure tenant.

 * Users with access to confidential information (Example: Resource and
   Documentation Center, Intel Premier Support, Intel Partner Alliance, etc.)
   will sign-in with their own company credentials, or with an email One Time
   Passcode (OTP) or Microsoft Azure account. This is dependent on what your
   company is using for identity management. Intel no longer manages your
   password at sign-in.
 * Users who do not have access to confidential information (like Intel
   Communities, Developer Zone Standard, etc) will still utilize an Intel
   managed password and will be required to change the password every 180 days.
 * If you have signed in and completed your MFA process and receive an error
   message that says,  “Sorry an account with those details cannot be found,”
   please try using one of these direct links:
   * Intel Premier Support –
     https://premiersupport.intel.com
   * Resource and Documentation Center –
     https://rdc.intel.com
   * Web Order Management –
     https://orders.intel.com
   * Intel Partner Alliance –
     https://www.intel.com/content/www/us/en/secure/partner-alliance/overview.html

I HAVE A NEW DEVICE/PHONE AND AM NOT RECEIVING THE MULTI-FACTOR AUTHENTICATION
(MFA) REQUEST, HOW DO I CHANGE MY MFA METHOD?

If you do not have an alternative authentication method configured, please
choose one of the ‘Contact Intel Support’ options shown at the bottom of this
page. To prevent future issues, you may consider either setting up an additional
MFA method or if you are using the Microsoft Authenticator application, you can
back it up to have the ability to restore it later.

 

Please visit How to Add Additional Authentication Methods or How to Backup your
Microsoft Authenticator application for more information.

HOW CAN I CHANGE MY MULTI-FACTOR AUTHENTICATION METHOD?

You must have your current MFA authentication method available to proceed.
Please visit Intel Azure Security Information page. When prompted, follow your
sign-in method, and then use your currently configured MFA method to approve the
sign in request. Under the Security Info section there is an option to “Add
sign-in method” or change your default sign-in method. To prevent future issues,
you may consider either setting up an additional MFA method or if you are using
the Microsoft Authenticator application, you can back it up to have the ability
to restore it later.

 

Please visit How to Add Additional Authentication Methods or How to Backup your
Microsoft Authenticator application for more information.

HOW DO I AVOID CALLING INTEL WHEN MY MFA FAILS?

By having more than one authentication method configured or by backing up
Microsoft authenticator, you have control over your authentication methods and
can update your authentication methods without escalating to Intel.

 * If you choose to have additional authentication methods configured, you can
   prevent being locked out of your Intel account.
   * If you are only using Microsoft Authenticator App and get a new phone, you
     will need to escalate to Intel for help signing in.
   * If you receive a new phone number and only have SMS Text configured, you
     will need to escalate to Intel for help signing in.

To add an additional authentication method, please visit Intel Azure Security
Information page. You will need an existing MFA method to authenticate. You
should be on the “Security info” screen, choose “Add sign-in method” or change
your default sign-in method. For more detailed information, please visit How to
Add Additional Authentication Methods.

 

Important: You must have your current MFA authentication method available to
proceed. If you do not, please choose one of the ‘Contact Intel Support’ options
shown at the bottom of this page.

 * If you choose to backup your Microsoft Authenticator application, please
   visit How to Backup your Microsoft Authenticator application for more
   information. This will allow you to restore Microsoft Authenticator onto your
   new device without having to escalate to Intel.

WHAT METHODS ARE ALLOWED FOR MULTI-FACTOR AUTHENTICATION (MFA)?

Intel strongly recommends that you set up two different MFA methods.

The initial MFA setup supports:

MFA Methods Supports Choose Microsoft Authenticator app Mobile device only
"Download now" if you do not have Microsoft Authenticator already or choose
"Next" if you already have it. Different 3rd Party Authenticator apps

NOTE: This information is provided solely as a convenience to you. The
applications listed are not validated by Intel.
 * Mobile device (some examples include 2FAs, Google Authenticator, Duo Mobile
   and Authy)
 * Desktop (some examples include 2fast – Two Factor Authenticator, Protecc –
   2FA Authenticator TOTP)
 * 3rd party security hardware key (examples include YubiKey from Yubico)

"I want to use a different authenticator app" Phone
 * SMS Text messaging
 * Phone Call (can be mobile or office phone)

"I want to set up a different method"


For more detailed instructions see How to Set Up Azure Multi-Factor
Authentication (MFA)

HOW DO I MANAGE MY PASSWORD?

 * Please go back to the sign-in screen and enter your email address. Choose
   sign-in and look at the URL (found at the top of your browser) - this will
   determine how your password is managed.
 * If you see login.microsoft.com or login.microsoftonline.com in the URL then
   your password is managed by your organization. Please contact your IT
   department for password issues as Intel does not manage these passwords.
 * If you see login.live.com in the URL then you will need to manage your
   password with your Microsoft account. Please go to account.microsoft.com to
   change your password.
 * If you see consumer.intel.com in the URL you can change your own password or
   sign in with a Single-Use Passcode. Please go back to the sign-in screen and
   choose “Problems signing in?”, and then choose "Reset your password".  Enter
   your email address and click send verification code.  You will receive a
   verification code in your email. After entering the verification code, you
   will be prompted to change your password. Below are the password requirements
   for users who have consumer.intel.com in the URL:

 

Password requirements

Use:

Eight (8) to twenty-nine (29) characters

At least one upper case alphabetic character (A-Z)

At least one lower case alphabetic character (a-z)

At least one numeric character (0-9)

At least one special character (see full table below)

 

Do not use:  


An email address in the password

A previous password

Three or more repeating characters, including special characters
(Example: '1111', 'aaa', ‘!!!’)

Spaces

Unicode or ASCII characters

 

Special Characters Allowed in Password



I DO NOT HAVE A MOBILE PHONE TO COMPLETE MY MULTI-FACTOR AUTHENTICATION (MFA),
WHAT OTHER METHODS CAN I USE?

There are several options to choose from that do not require a mobile phone:

 * Phone call for authentication.
 * An app with a security key such as YubiKey.
 * A 3rd party desktop authenticator.

There are lots of 3rd party authenticator applications available, please choose
the best one for you. When considering a 3rd party application it may be
important to you that there is back up capability in case you receive a new
device, will you need it across Android/OS/Windows/Mac, and how well known and
what is the ranking on the application. For more detailed instructions see How
to Set Up Azure Multi-Factor Authentication (MFA).

WHY IS MY DEFAULT MFA METHOD BEING OVERRIDDEN?

Intel has implemented Microsoft’s System-Preferred Multi-Factor Authentication
(MFA) experience.  If you have multiple MFA methods configured with Intel, the
more secure MFA method will prompt you to sign in, overriding your default MFA
method.  If you are having issues with the more secure MFA method like the
Microsoft Authenticator app, you can choose “I can’t use my Microsoft
Authenticator app right now” and use an alternate MFA method.

WHY DO I KEEP GETTING PASSWORD INCORRECT OR INVALID MESSAGES WHEN SIGNING IN?

 * If you are receiving “Your account or password is incorrect.  If you don’t
   remember your password, reset it now”, then you have been redirected to your
   company to authenticate because you have access to confidential information
   at Intel. These credentials are not stored or managed at Intel.  If your
   company has not configured their Azure Portal sign-in screen, it will say
   Intel Azure Portal, but it is your company you are authenticating with.
   Please use the work email address that you use to log in to your company PC
   or Microsoft 365 account – NOT the email address you have used to register
   with Intel as your company authentication might be different.
   * If you cannot reset or request your password, it is recommended to contact
     your IT department to request a reset for your internal company password.
   * Group, shared, or generic email accounts are not permitted. All users must
     have an individual business email address.
 * If you are receiving ‘‘Sorry, the email or password provided are invalid.
   Please check the details and try again, or create an account’, please use the
   Single-Use Passcode option to sign in.  A passcode will be sent to your email
   to authenticate you.  If you have tried that already then you account may
   have been deactivated due to inactivity and you will need to re-register.

HOW DO I CHANGE EMAIL OR OTHER ACCOUNT INFORMATION?

If you need to change your email, please choose one of the 'Contact Intel
Support' options shown at the bottom of this page. 

WHY DO I KEEP GETTING THE MESSAGE ‘ACCESS IS BLOCKED BY YOUR ORGANIZATION’ OR
‘AADSTS1000104: RESOURCE CLOUD MICROSOFTONLINE.COM IS NOT ALLOWED ON IDENTITY
TENANT’?

Your company may belong to a restricted Azure tenant like a National Cloud
tenant, or your company may have chosen to restrict collaboration with other
organizations.  Your company’s IT/Azure Cloud administrator will need to
configure cross-tenant settings to permit business-to-business (B2B)
collaboration with Intel’s public cloud environment. An overview of the changes
can be found here. Please choose one of the ‘Contact Intel Support’ options
shown at the bottom of this page for further assistance.


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