survey.medallia.com
Open in
urlscan Pro
199.102.178.92
Public Scan
URL:
https://survey.medallia.com/?ev8bmpkwvhnc7kw4sb2mht&_score=3
Submission: On November 10 via api from US — Scanned from DE
Submission: On November 10 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
Name: surveyform — POST /?ev8bmpkwvhnc7kw4sb2mht
<form name="surveyform" action="/?ev8bmpkwvhnc7kw4sb2mht" method="post"><!-- react-empty: 4 -->
<div><!-- react-empty: 6 --><input type="hidden" name="is_embedded" id="is_embedded" value="false">
<header><a class="layout_skipNav" href="#content">Skip to Content</a>
<div class="layout_layoutContainer">
<div class="layout_mainHeader layout_clearfix">
<div class="layout_mainHeaderLeft">
<h1 class="layout_invisibleTitle" tabindex="0" aria-label="Assisted Support Survey"></h1><img id="pageLogo" class="layout_logo" src="https://us.cdn.survey.medallia.com/fb37cd8285b5e89007b58f74987877491988b46b" alt="Page_logo">
</div>
<div class="layout_mainHeaderRight"><span id="languageSelector" class="">
<div>
<div class="layout_notMobileScreenOnly">
<div class="dropdown_dropdownLabel dropdown_dropdownLabel_isInactive">Choose Language:</div>
<div class="dropdown_dropdownContainer ">
<div class="dropdown_dropdownSelector dropdown_dropdownSelector_isInactive" role="button" tabindex="0" aria-haspopup="true" aria-expanded="false" title="" aria-label="Choose Language:">
<div class="dropdown_dropdownTitle">English</div><i aria-hidden="true" class="medallicons_medallicons dropdown_dropdownIcon"></i>
</div>
<div role="application">
<ul role="menu" class="dropdown_dropdownList">
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-english">
<!-- react-text: 27 -->English<!-- /react-text --><i aria-hidden="true" class="medallicons_medallicons dropdown_dropdownIcon"></i></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-arabic"><!-- react-text: 30 -->Arabic<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-bulgarian"><!-- react-text: 32 -->Bulgarian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-中文"><!-- react-text: 34 -->中文<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-chinese-(hong-kong)"><!-- react-text: 36 -->Chinese (Hong Kong)<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-chinese-(taiwan)"><!-- react-text: 38 -->Chinese (Taiwan)<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-croatian"><!-- react-text: 40 -->Croatian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-czech"><!-- react-text: 42 -->Czech<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-dansk"><!-- react-text: 44 -->Dansk<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-nederlands"><!-- react-text: 46 -->Nederlands<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-estonian"><!-- react-text: 48 -->Estonian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-finnish"><!-- react-text: 50 -->Finnish<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-français"><!-- react-text: 52 -->Français<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-french-(canada)"><!-- react-text: 54 -->French (Canada)<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-deutsch"><!-- react-text: 56 -->Deutsch<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-greek"><!-- react-text: 58 -->Greek<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-hebrew"><!-- react-text: 60 -->Hebrew<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-hindi"><!-- react-text: 62 -->Hindi<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-hungarian"><!-- react-text: 64 -->Hungarian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-indonesian"><!-- react-text: 66 -->Indonesian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-italiano"><!-- react-text: 68 -->Italiano<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-japanese"><!-- react-text: 70 -->Japanese<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-korean"><!-- react-text: 72 -->Korean<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-latvian"><!-- react-text: 74 -->Latvian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-lithuanian"><!-- react-text: 76 -->Lithuanian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-malay-(malaysia)"><!-- react-text: 78 -->Malay (Malaysia)<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-norwegian"><!-- react-text: 80 -->Norwegian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-polsku"><!-- react-text: 82 -->Polsku<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-português"><!-- react-text: 84 -->Português<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-português-(brasil)"><!-- react-text: 86 -->Português (Brasil)<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-romanian"><!-- react-text: 88 -->Romanian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-русский"><!-- react-text: 90 -->русский<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-serbian"><!-- react-text: 92 -->Serbian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-slovak"><!-- react-text: 94 -->Slovak<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-slovenian"><!-- react-text: 96 -->Slovenian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-español"><!-- react-text: 98 -->Español<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-español-(méxico)"><!-- react-text: 100 -->Español (México)<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-swedish"><!-- react-text: 102 -->Swedish<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-tagalog"><!-- react-text: 104 -->Tagalog<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-thai"><!-- react-text: 106 -->Thai<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-turkish"><!-- react-text: 108 -->Turkish<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-ukrainian"><!-- react-text: 110 -->Ukrainian<!-- /react-text --></li>
<li role="menuitem" tabindex="-1" class="dropdown_dropdownListItem" data-test-name="option-vietnamese"><!-- react-text: 112 -->Vietnamese<!-- /react-text --></li>
</ul>
</div>
</div>
</div>
<div class="layout_mobileScreenOnly">
<div class="dropdown_dropdownLabel dropdown_dropdownLabel_isInactive">Choose Language:</div>
<div class="dropdown_dropdownContainer ">
<div class="dropdown_dropdownSelector dropdown_dropdownSelector_isInactive" title="" aria-haspopup="true" aria-expanded="false" role="button" tabindex="0" aria-label="Choose Language:">
<div class="dropdown_dropdownTitle">English</div><i aria-hidden="true" class="medallicons_medallicons dropdown_dropdownIcon"></i>
</div>
</div>
</div>
</div><input type="hidden" name="lang" id="activeLang" value="en">
</span></div>
</div>
</div>
</header>
<div class="layout_layoutContainer"><input type="hidden" name="stay_main-pager" value="0"><input type="hidden" name="nodeId" value="survey1"><input type="hidden" name="ballotVer" value="1"><input type="hidden" name="currentPage" value="0"><input
type="hidden" name="defPgrAction" value="next"><!-- react-empty: 126 --></div>
<div role="main" id="content" class="layout_layoutContainer layout_layoutContainer_fadeInUp">
<fieldset class="questionBlock ratingGridQuestion ratingGridQuestion_hasOneRow">
<legend class="question_questionTitle" id="0"><span class="validation_validationBlock validationMessage validation_requiredBlock"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span
class="validation_caption">Required</span></span><span class="questionCaption">Based on your recent support experience, how likely would you be to recommend HP to a friend, family member or colleague?</span></legend>
<div class="layout_answers">
<div class="table_table rowOption_rowOptionContainer ratingGridRow">
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors anchors_isFirstRow table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Not At All<br> Likely</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Extremely<br> Likely</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ltr_scale_0" aria-required="true"
aria-describedby="0 0_onf_q_hp_snps_ltr_scale___LCjijq" aria-label="0 Not At All Likely" class="cellOption_input" data-mds-value="0" data-representative-value="0" name="onf_q_hp_snps_ltr_scale" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ltr_scale_1" aria-required="true"
aria-describedby="0 0_onf_q_hp_snps_ltr_scale___LCjijq" aria-label="1" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_hp_snps_ltr_scale" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ltr_scale_2" aria-required="true"
aria-describedby="0 0_onf_q_hp_snps_ltr_scale___LCjijq" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_hp_snps_ltr_scale" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="true" data-should-display-as-selected="true"><input type="radio" id="onf_q_hp_snps_ltr_scale_3" aria-required="true"
aria-describedby="0 0_onf_q_hp_snps_ltr_scale___LCjijq" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_hp_snps_ltr_scale" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle indicatorCircle_circle_isSelected"></div><span class="indicatorCircle_label indicatorCircle_label_isSelected">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ltr_scale_4" aria-required="true"
aria-describedby="0 0_onf_q_hp_snps_ltr_scale___LCjijq" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_hp_snps_ltr_scale" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ltr_scale_5" aria-required="true"
aria-describedby="0 0_onf_q_hp_snps_ltr_scale___LCjijq" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_hp_snps_ltr_scale" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ltr_scale_6" aria-required="true"
aria-describedby="0 0_onf_q_hp_snps_ltr_scale___LCjijq" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_hp_snps_ltr_scale" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ltr_scale_7" aria-required="true"
aria-describedby="0 0_onf_q_hp_snps_ltr_scale___LCjijq" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_hp_snps_ltr_scale" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ltr_scale_8" aria-required="true"
aria-describedby="0 0_onf_q_hp_snps_ltr_scale___LCjijq" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_hp_snps_ltr_scale" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ltr_scale_9" aria-required="true"
aria-describedby="0 0_onf_q_hp_snps_ltr_scale___LCjijq" aria-label="9" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_hp_snps_ltr_scale" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ltr_scale_10" aria-required="true"
aria-describedby="0 0_onf_q_hp_snps_ltr_scale___LCjijq" aria-label="10 Extremely Likely" class="cellOption_input" data-mds-value="10" data-representative-value="10" name="onf_q_hp_snps_ltr_scale" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
<div class="htmlBlock"></div>
<div class="longform_longformContainer questionBlock singleSelectQuestion">
<fieldset>
<legend class="question_questionTitle" id="2"><span class="questionCaption">Please help us understand why you gave this score - either positive ornegative.<br><br>You can choose to record a short video OR type your commentsinto a text
box.</span></legend>
<div class="longform_groupContainer">
<div class="layout_answers longform_group"><!-- react-text: 233 --><!-- /react-text -->
<ul class="group_group">
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-type-in-my-comments">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_feedback_cass_please_help_us_understand_why_0" aria-describedby="2" aria-label="Type in my comments" class="option_input" data-mds-value="0"
name="onf_q_feedback_cass_please_help_us_understand_why" value="0"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">Type in my comments</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-record-a-short-video-using-a-webcam">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_feedback_cass_please_help_us_understand_why_1" aria-describedby="2" aria-label="Record a short video using a webcam" class="option_input"
data-mds-value="1" name="onf_q_feedback_cass_please_help_us_understand_why" value="1"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">Record a short video using a webcam</span></div>
</div>
</div>
</div>
</li>
</ul>
</div>
</div>
</fieldset>
</div>
<div class="questionBlock multimediaFeedback lnf_hide">
<legend class="question_questionTitle"><span class="questionCaption">* To record your comments in a short video, please click on the window below,and then on the record button. <br>* When you are finished recording, click onthe stop recording
button, and then choose to upload recording, preview it, orre-record it.</span></legend><!-- react-text: 256 --><!-- /react-text -->
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data-question-id="q_feedback_cass_please_tell_us_the_reason_for" data-capture-types="video" data-media-min-length="" data-media-max-length="" data-country-code="US" data-language-code="en" data-interface-language-code="en"
data-size-max-width="700" data-allow-uploads="false" data-disable-branding="true" data-channel-environment="production" data-channel-region="us_east" style="margin: 0px auto; min-width: 300px; max-width: 700px;">
<div id="medallia-livinglens-container-5C4AFA" class="medallia-livinglens-container" style="height: 0px; overflow: hidden; padding-top: 75%; position: relative;"><iframe id="livinglens-frame-5C4AFA" frameborder="0"
src="https://embed.livinglens.tv/medallia-media-capture/index.html?sessionId=5C4AFA&userId=CB9215" data-session-id="5C4AFA" scrolling="no" title="Media Capture" class="medallia-livinglens-frame" allow="microphone; camera;"
allowfullscreen="" width="100%" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div>
</div>
<div class="layout_text textNode"><span>Your comments will be used with the purpose to improve HP service programs. <br>
<br> When recording your video please note the following: <br> -Only record yourself<br> -Do no record any other individuals or minors.<br> -Do not record any confidential information, like documents, IDs, etc. <br> -A neutral background
is preferable, if possible. <br> -You'll have the opportunity to review your video before submitting it. </span></div><input type="hidden" id="ll_q_feedback_cass_please_tell_us_the_reason_for_error_code" value=""
hidden-name="ll_q_feedback_cass_please_tell_us_the_reason_for_error_code"><input type="hidden" id="ll_q_feedback_cass_please_tell_us_the_reason_for_upload_url" value=""
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hidden-name="ll_q_feedback_cass_please_tell_us_the_reason_for_media_type"><input type="hidden" id="ll_q_feedback_cass_please_tell_us_the_reason_for_no_answer" value="true"
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<div class="questionBlock textareaQuestion lnf_hide">
<fieldset>
<div class="question_questionTitle" id="4"><span class="questionCaption">Please tell us the reasons for your score.</span></div>
<div class="layout_answers">
<div class="textarea_textareaContainer layout_answer">
<div class="textarea_textareaContainerOverflowHidden"><textarea class="textarea_textarea" id="spl_q_hp_snps_ltr_cmt" aria-labelledby="4"
aria-label="Comment box Please tell us the reasons for your score. Characters Typed 0 / undefined Type in text" hidden-name="spl_q_hp_snps_ltr_cmt"></textarea></div>
</div>
</div>
</fieldset>
</div>
<div class="longform_longformContainer questionBlock singleSelectQuestion">
<fieldset>
<legend class="question_questionTitle" id="5"><span class="validation_validationBlock validationMessage validation_requiredBlock"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span
class="validation_caption">Required</span></span><span class="questionCaption">Was your issue resolved?</span></legend>
<div class="longform_groupContainer">
<div class="layout_answers longform_group"><!-- react-text: 284 --><!-- /react-text -->
<ul class="group_group">
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-yes,-in-the-first-interaction">
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<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_hp_snps_issue_resolved_enum_1" aria-describedby="5" aria-label="Yes, in the first interaction" class="option_input" data-mds-value="1"
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<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">Yes, in the first interaction</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-yes,-after-multiple-interactions">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_hp_snps_issue_resolved_enum_2" aria-describedby="5" aria-label="Yes, after multiple interactions" class="option_input" data-mds-value="2"
name="onf_q_hp_snps_issue_resolved_enum" value="2"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">Yes, after multiple interactions</span></div>
</div>
</div>
</div>
</li>
<li class="group_optionContainer">
<div class="layout_answer" data-test-name="option-no">
<div id="JAWS_CLICK_TARGET" class="table_table option_optionContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell option_indicatorContainer"><input type="radio" id="onf_q_hp_snps_issue_resolved_enum_3" aria-describedby="5" aria-label="No" class="option_input" data-mds-value="3"
name="onf_q_hp_snps_issue_resolved_enum" value="3"><span class="indicatorRadio_indicatorRadioContainer option_indicator indicatorRadio"></span></div>
<div class="cell_cell option_captionContainer"><span aria-hidden="true" class="option_caption">No</span></div>
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</div>
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</li>
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</div>
</div>
</fieldset>
</div>
<fieldset class="questionBlock ratingGridQuestion ratingGridQuestion_hasOneRow">
<legend class="question_questionTitle" id="6"><span class="validation_validationBlock validationMessage validation_requiredBlock"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span
class="validation_caption">Required</span></span><span class="questionCaption">HP Support made it easy for me to resolve my issue.</span></legend>
<div class="layout_answers">
<div class="table_table rowOption_rowOptionContainer ratingGridRow">
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors anchors_isFirstRow table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Strongly<br> Disagree</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Strongly<br> Agree</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ease_of_handling_scale11_enum_0" aria-required="true"
aria-describedby="6 6_onf_q_hp_snps_ease_of_handling_scale11_enum___4e9kDr" aria-label="0 Strongly Disagree" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_hp_snps_ease_of_handling_scale11_enum" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ease_of_handling_scale11_enum_1" aria-required="true"
aria-describedby="6 6_onf_q_hp_snps_ease_of_handling_scale11_enum___4e9kDr" aria-label="1" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_hp_snps_ease_of_handling_scale11_enum"
value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ease_of_handling_scale11_enum_2" aria-required="true"
aria-describedby="6 6_onf_q_hp_snps_ease_of_handling_scale11_enum___4e9kDr" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_hp_snps_ease_of_handling_scale11_enum"
value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ease_of_handling_scale11_enum_3" aria-required="true"
aria-describedby="6 6_onf_q_hp_snps_ease_of_handling_scale11_enum___4e9kDr" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_hp_snps_ease_of_handling_scale11_enum"
value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ease_of_handling_scale11_enum_4" aria-required="true"
aria-describedby="6 6_onf_q_hp_snps_ease_of_handling_scale11_enum___4e9kDr" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_hp_snps_ease_of_handling_scale11_enum"
value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ease_of_handling_scale11_enum_5" aria-required="true"
aria-describedby="6 6_onf_q_hp_snps_ease_of_handling_scale11_enum___4e9kDr" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_hp_snps_ease_of_handling_scale11_enum"
value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ease_of_handling_scale11_enum_6" aria-required="true"
aria-describedby="6 6_onf_q_hp_snps_ease_of_handling_scale11_enum___4e9kDr" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_hp_snps_ease_of_handling_scale11_enum"
value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ease_of_handling_scale11_enum_7" aria-required="true"
aria-describedby="6 6_onf_q_hp_snps_ease_of_handling_scale11_enum___4e9kDr" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_hp_snps_ease_of_handling_scale11_enum"
value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ease_of_handling_scale11_enum_8" aria-required="true"
aria-describedby="6 6_onf_q_hp_snps_ease_of_handling_scale11_enum___4e9kDr" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_hp_snps_ease_of_handling_scale11_enum"
value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ease_of_handling_scale11_enum_9" aria-required="true"
aria-describedby="6 6_onf_q_hp_snps_ease_of_handling_scale11_enum___4e9kDr" aria-label="9" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_hp_snps_ease_of_handling_scale11_enum"
value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_ease_of_handling_scale11_enum_10" aria-required="true"
aria-describedby="6 6_onf_q_hp_snps_ease_of_handling_scale11_enum___4e9kDr" aria-label="10 Strongly Agree" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_hp_snps_ease_of_handling_scale11_enum" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
<fieldset class="questionBlock ratingGridQuestion ratingGridQuestion_hasOneRow">
<legend class="question_questionTitle" id="7"><span class="questionCaption">Overall, how satisfied are you with your most recent support experience with HP?</span></legend>
<div class="layout_answers">
<div class="table_table rowOption_rowOptionContainer ratingGridRow">
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors anchors_isFirstRow table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Not At All<br> Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Extremely<br> Satisfied</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_osat_scale11_enum_0"
aria-describedby="7 7_onf_q_hp_snps_agent_osat_scale11_enum___JlRaJD" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_hp_snps_agent_osat_scale11_enum" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_osat_scale11_enum_1"
aria-describedby="7 7_onf_q_hp_snps_agent_osat_scale11_enum___JlRaJD" aria-label="1" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_hp_snps_agent_osat_scale11_enum" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_osat_scale11_enum_2"
aria-describedby="7 7_onf_q_hp_snps_agent_osat_scale11_enum___JlRaJD" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_hp_snps_agent_osat_scale11_enum" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_osat_scale11_enum_3"
aria-describedby="7 7_onf_q_hp_snps_agent_osat_scale11_enum___JlRaJD" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_hp_snps_agent_osat_scale11_enum" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_osat_scale11_enum_4"
aria-describedby="7 7_onf_q_hp_snps_agent_osat_scale11_enum___JlRaJD" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_hp_snps_agent_osat_scale11_enum" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_osat_scale11_enum_5"
aria-describedby="7 7_onf_q_hp_snps_agent_osat_scale11_enum___JlRaJD" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_hp_snps_agent_osat_scale11_enum" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_osat_scale11_enum_6"
aria-describedby="7 7_onf_q_hp_snps_agent_osat_scale11_enum___JlRaJD" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_hp_snps_agent_osat_scale11_enum" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_osat_scale11_enum_7"
aria-describedby="7 7_onf_q_hp_snps_agent_osat_scale11_enum___JlRaJD" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_hp_snps_agent_osat_scale11_enum" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_osat_scale11_enum_8"
aria-describedby="7 7_onf_q_hp_snps_agent_osat_scale11_enum___JlRaJD" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_hp_snps_agent_osat_scale11_enum" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_osat_scale11_enum_9"
aria-describedby="7 7_onf_q_hp_snps_agent_osat_scale11_enum___JlRaJD" aria-label="9" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_hp_snps_agent_osat_scale11_enum" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_osat_scale11_enum_10"
aria-describedby="7 7_onf_q_hp_snps_agent_osat_scale11_enum___JlRaJD" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_hp_snps_agent_osat_scale11_enum" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
<div class="questionBlock ratingGridQuestion ratingGridQuestion_hasManyRows">
<div class="question_questionTitle" id="8"><span class="questionCaption">Overall, how satisfied are you with the following aspects of service:</span></div>
<div class="layout_answers">
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow">
<legend class="rowOption_hiddenAriaLegend">Overall, how satisfied are you with the following aspects of service: Professionalism</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors anchors_isFirstRow table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Not At All<br> Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Extremely<br> Satisfied</span></div>
</div>
</div>
</div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles rowOption_naAnchorContainer anchor_isNaOption anchor_isOnFirstRow"><span id="matrix-column_undefined">NA</span></div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" class="rowOption_topCaption">Professionalism</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_0"
aria-describedby="8 8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_hp_snps_agent_driver1_scale11_num" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_1"
aria-describedby="8 8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" aria-label="1" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_hp_snps_agent_driver1_scale11_num" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_2"
aria-describedby="8 8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_hp_snps_agent_driver1_scale11_num" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_3"
aria-describedby="8 8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_hp_snps_agent_driver1_scale11_num" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_4"
aria-describedby="8 8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_hp_snps_agent_driver1_scale11_num" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_5"
aria-describedby="8 8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_hp_snps_agent_driver1_scale11_num" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_6"
aria-describedby="8 8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_hp_snps_agent_driver1_scale11_num" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_7"
aria-describedby="8 8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_hp_snps_agent_driver1_scale11_num" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_8"
aria-describedby="8 8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_hp_snps_agent_driver1_scale11_num" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_9"
aria-describedby="8 8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" aria-label="9" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_hp_snps_agent_driver1_scale11_num" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_10"
aria-describedby="8 8_onf_q_hp_snps_agent_driver1_scale11_num___2R84gz" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_hp_snps_agent_driver1_scale11_num" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="cell_cell rowOption_naSelectionContainer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver1_scale11_num_11" aria-describedby="" aria-label="NA"
class="cellOption_input" data-mds-value="11" data-representative-value="NA" name="onf_q_hp_snps_agent_driver1_scale11_num" value="11">
<div aria-hidden="true" class="cellOption_indicatorContainer rowOption_naOption layout_answer cellOption_indicatorContainer_isNaOption"><span
class="indicatorRadio_indicatorRadioContainer cellOption_indicator_isRadio indicatorRadio"></span></div>
</div>
</div>
</div>
</fieldset>
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow">
<legend class="rowOption_hiddenAriaLegend">Overall, how satisfied are you with the following aspects of service: Communication skills</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified"><span>Not At All<br> Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified"><span>Extremely<br> Satisfied</span></div>
</div>
</div>
</div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles rowOption_naAnchorContainer anchor_isNaOption"><span>NA</span></div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" class="rowOption_topCaption">Communication skills</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_0"
aria-describedby="8 8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_hp_snps_agent_driver2_scale11_enum" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_1"
aria-describedby="8 8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" aria-label="1" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_hp_snps_agent_driver2_scale11_enum" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_2"
aria-describedby="8 8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_hp_snps_agent_driver2_scale11_enum" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_3"
aria-describedby="8 8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_hp_snps_agent_driver2_scale11_enum" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_4"
aria-describedby="8 8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_hp_snps_agent_driver2_scale11_enum" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_5"
aria-describedby="8 8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_hp_snps_agent_driver2_scale11_enum" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_6"
aria-describedby="8 8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_hp_snps_agent_driver2_scale11_enum" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_7"
aria-describedby="8 8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_hp_snps_agent_driver2_scale11_enum" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_8"
aria-describedby="8 8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_hp_snps_agent_driver2_scale11_enum" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_9"
aria-describedby="8 8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" aria-label="9" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_hp_snps_agent_driver2_scale11_enum" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_10"
aria-describedby="8 8_onf_q_hp_snps_agent_driver2_scale11_enum___2e12W6" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_hp_snps_agent_driver2_scale11_enum" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="cell_cell rowOption_naSelectionContainer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver2_scale11_enum_11" aria-describedby="" aria-label="NA"
class="cellOption_input" data-mds-value="11" data-representative-value="NA" name="onf_q_hp_snps_agent_driver2_scale11_enum" value="11">
<div aria-hidden="true" class="cellOption_indicatorContainer rowOption_naOption layout_answer cellOption_indicatorContainer_isNaOption"><span
class="indicatorRadio_indicatorRadioContainer cellOption_indicator_isRadio indicatorRadio"></span></div>
</div>
</div>
</div>
</fieldset>
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow">
<legend class="rowOption_hiddenAriaLegend">Overall, how satisfied are you with the following aspects of service: Technical knowledge</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified"><span>Not At All<br> Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified"><span>Extremely<br> Satisfied</span></div>
</div>
</div>
</div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles rowOption_naAnchorContainer anchor_isNaOption"><span>NA</span></div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" class="rowOption_topCaption">Technical knowledge</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_0"
aria-describedby="8 8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_hp_snps_agent_driver3_scale11_enum" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_1"
aria-describedby="8 8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" aria-label="1" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_hp_snps_agent_driver3_scale11_enum" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_2"
aria-describedby="8 8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_hp_snps_agent_driver3_scale11_enum" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_3"
aria-describedby="8 8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_hp_snps_agent_driver3_scale11_enum" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_4"
aria-describedby="8 8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_hp_snps_agent_driver3_scale11_enum" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_5"
aria-describedby="8 8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_hp_snps_agent_driver3_scale11_enum" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_6"
aria-describedby="8 8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_hp_snps_agent_driver3_scale11_enum" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_7"
aria-describedby="8 8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_hp_snps_agent_driver3_scale11_enum" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_8"
aria-describedby="8 8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_hp_snps_agent_driver3_scale11_enum" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_9"
aria-describedby="8 8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" aria-label="9" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_hp_snps_agent_driver3_scale11_enum" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_10"
aria-describedby="8 8_onf_q_hp_snps_agent_driver3_scale11_enum___yC87t9" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_hp_snps_agent_driver3_scale11_enum" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="cell_cell rowOption_naSelectionContainer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver3_scale11_enum_11" aria-describedby="" aria-label="NA"
class="cellOption_input" data-mds-value="11" data-representative-value="NA" name="onf_q_hp_snps_agent_driver3_scale11_enum" value="11">
<div aria-hidden="true" class="cellOption_indicatorContainer rowOption_naOption layout_answer cellOption_indicatorContainer_isNaOption"><span
class="indicatorRadio_indicatorRadioContainer cellOption_indicator_isRadio indicatorRadio"></span></div>
</div>
</div>
</div>
</fieldset>
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow">
<legend class="rowOption_hiddenAriaLegend">Overall, how satisfied are you with the following aspects of service: Being kept informed</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified"><span>Not At All<br> Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified"><span>Extremely<br> Satisfied</span></div>
</div>
</div>
</div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles rowOption_naAnchorContainer anchor_isNaOption"><span>NA</span></div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" class="rowOption_topCaption">Being kept informed</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_0"
aria-describedby="8 8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_hp_snps_agent_driver5_scale11_enum" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_1"
aria-describedby="8 8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" aria-label="1" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_hp_snps_agent_driver5_scale11_enum" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_2"
aria-describedby="8 8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_hp_snps_agent_driver5_scale11_enum" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_3"
aria-describedby="8 8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_hp_snps_agent_driver5_scale11_enum" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_4"
aria-describedby="8 8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_hp_snps_agent_driver5_scale11_enum" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_5"
aria-describedby="8 8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_hp_snps_agent_driver5_scale11_enum" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_6"
aria-describedby="8 8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_hp_snps_agent_driver5_scale11_enum" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_7"
aria-describedby="8 8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_hp_snps_agent_driver5_scale11_enum" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_8"
aria-describedby="8 8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_hp_snps_agent_driver5_scale11_enum" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_9"
aria-describedby="8 8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" aria-label="9" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_hp_snps_agent_driver5_scale11_enum" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_10"
aria-describedby="8 8_onf_q_hp_snps_agent_driver5_scale11_enum___p7Q5lz" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_hp_snps_agent_driver5_scale11_enum" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="cell_cell rowOption_naSelectionContainer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver5_scale11_enum_11" aria-describedby="" aria-label="NA"
class="cellOption_input" data-mds-value="11" data-representative-value="NA" name="onf_q_hp_snps_agent_driver5_scale11_enum" value="11">
<div aria-hidden="true" class="cellOption_indicatorContainer rowOption_naOption layout_answer cellOption_indicatorContainer_isNaOption"><span
class="indicatorRadio_indicatorRadioContainer cellOption_indicator_isRadio indicatorRadio"></span></div>
</div>
</div>
</div>
</fieldset>
<fieldset class="table_table rowOption_rowOptionContainer ratingGridRow">
<legend class="rowOption_hiddenAriaLegend">Overall, how satisfied are you with the following aspects of service: Time taken to resolve</legend>
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_leftCaptionContainer"></div>
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified"><span>Not At All<br> Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified"><span>Extremely<br> Satisfied</span></div>
</div>
</div>
</div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles rowOption_naAnchorContainer anchor_isNaOption"><span>NA</span></div>
</div>
<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="8_onf_q_hp_snps_agent_driver4_scale11_enum___MKPAyT" class="rowOption_topCaption">Time taken to resolve</span></div>
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver4_scale11_enum_0"
aria-describedby="8 8_onf_q_hp_snps_agent_driver4_scale11_enum___MKPAyT" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
name="onf_q_hp_snps_agent_driver4_scale11_enum" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver4_scale11_enum_1"
aria-describedby="8 8_onf_q_hp_snps_agent_driver4_scale11_enum___MKPAyT" aria-label="1" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_hp_snps_agent_driver4_scale11_enum" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver4_scale11_enum_2"
aria-describedby="8 8_onf_q_hp_snps_agent_driver4_scale11_enum___MKPAyT" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_hp_snps_agent_driver4_scale11_enum" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver4_scale11_enum_3"
aria-describedby="8 8_onf_q_hp_snps_agent_driver4_scale11_enum___MKPAyT" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_hp_snps_agent_driver4_scale11_enum" value="3">
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
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<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver4_scale11_enum_4"
aria-describedby="8 8_onf_q_hp_snps_agent_driver4_scale11_enum___MKPAyT" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_hp_snps_agent_driver4_scale11_enum" value="4">
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
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<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver4_scale11_enum_5"
aria-describedby="8 8_onf_q_hp_snps_agent_driver4_scale11_enum___MKPAyT" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_hp_snps_agent_driver4_scale11_enum" value="5">
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
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</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver4_scale11_enum_6"
aria-describedby="8 8_onf_q_hp_snps_agent_driver4_scale11_enum___MKPAyT" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_hp_snps_agent_driver4_scale11_enum" value="6">
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
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</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver4_scale11_enum_7"
aria-describedby="8 8_onf_q_hp_snps_agent_driver4_scale11_enum___MKPAyT" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_hp_snps_agent_driver4_scale11_enum" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver4_scale11_enum_8"
aria-describedby="8 8_onf_q_hp_snps_agent_driver4_scale11_enum___MKPAyT" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_hp_snps_agent_driver4_scale11_enum" value="8">
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
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</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver4_scale11_enum_9"
aria-describedby="8 8_onf_q_hp_snps_agent_driver4_scale11_enum___MKPAyT" aria-label="9" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_hp_snps_agent_driver4_scale11_enum" value="9">
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
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<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver4_scale11_enum_10"
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
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</div>
</div>
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<legend class="rowOption_hiddenAriaLegend">Overall, how satisfied are you with the following aspects of service: Shipping and handling experience</legend>
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<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified"><span>Not At All<br> Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column_na anchor_isJustified"><span>Extremely<br> Satisfied</span></div>
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<div class="row_row">
<div aria-hidden="true" class="cell_cell rowOption_leftCaptionContainer"><span id="8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" class="rowOption_topCaption">Shipping and handling experience</span></div>
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<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
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<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_0"
aria-describedby="8 8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0"
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_1"
aria-describedby="8 8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" aria-label="1" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_hp_snps_agent_driver6_scale11_enum" value="1">
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_2"
aria-describedby="8 8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_hp_snps_agent_driver6_scale11_enum" value="2">
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_3"
aria-describedby="8 8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_hp_snps_agent_driver6_scale11_enum" value="3">
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_4"
aria-describedby="8 8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_hp_snps_agent_driver6_scale11_enum" value="4">
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_5"
aria-describedby="8 8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_hp_snps_agent_driver6_scale11_enum" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_6"
aria-describedby="8 8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_hp_snps_agent_driver6_scale11_enum" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_7"
aria-describedby="8 8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_hp_snps_agent_driver6_scale11_enum" value="7">
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<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_8"
aria-describedby="8 8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_hp_snps_agent_driver6_scale11_enum" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_9"
aria-describedby="8 8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" aria-label="9" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_hp_snps_agent_driver6_scale11_enum" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_10"
aria-describedby="8 8_onf_q_hp_snps_agent_driver6_scale11_enum___t9Q8AX" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10"
name="onf_q_hp_snps_agent_driver6_scale11_enum" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
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<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_hp_snps_agent_driver6_scale11_enum_11" aria-describedby="" aria-label="NA"
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<div aria-hidden="true" class="cellOption_indicatorContainer rowOption_naOption layout_answer cellOption_indicatorContainer_isNaOption"><span
class="indicatorRadio_indicatorRadioContainer cellOption_indicator_isRadio indicatorRadio"></span></div>
</div>
</div>
</div>
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<div class="question_questionTitle" id="9"><span class="questionCaption">In order to improve our service, is there anything we could do differently? </span></div>
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Skip to Content Choose Language: English * English * Arabic * Bulgarian * 中文 * Chinese (Hong Kong) * Chinese (Taiwan) * Croatian * Czech * Dansk * Nederlands * Estonian * Finnish * Français * French (Canada) * Deutsch * Greek * Hebrew * Hindi * Hungarian * Indonesian * Italiano * Japanese * Korean * Latvian * Lithuanian * Malay (Malaysia) * Norwegian * Polsku * Português * Português (Brasil) * Romanian * русский * Serbian * Slovak * Slovenian * Español * Español (México) * Swedish * Tagalog * Thai * Turkish * Ukrainian * Vietnamese Choose Language: English RequiredBased on your recent support experience, how likely would you be to recommend HP to a friend, family member or colleague? Not At All Likely Extremely Likely 0 1 2 3 4 5 6 7 8 9 10 Please help us understand why you gave this score - either positive ornegative. You can choose to record a short video OR type your commentsinto a text box. * Type in my comments * Record a short video using a webcam * To record your comments in a short video, please click on the window below,and then on the record button. * When you are finished recording, click onthe stop recording button, and then choose to upload recording, preview it, orre-record it. Your comments will be used with the purpose to improve HP service programs. When recording your video please note the following: -Only record yourself -Do no record any other individuals or minors. -Do not record any confidential information, like documents, IDs, etc. -A neutral background is preferable, if possible. -You'll have the opportunity to review your video before submitting it. Please tell us the reasons for your score. RequiredWas your issue resolved? * Yes, in the first interaction * Yes, after multiple interactions * No RequiredHP Support made it easy for me to resolve my issue. Strongly Disagree Strongly Agree 0 1 2 3 4 5 6 7 8 9 10 Overall, how satisfied are you with your most recent support experience with HP? Not At All Satisfied Extremely Satisfied 0 1 2 3 4 5 6 7 8 9 10 Overall, how satisfied are you with the following aspects of service: Overall, how satisfied are you with the following aspects of service: Professionalism Not At All Satisfied Extremely Satisfied NA Professionalism 0 1 2 3 4 5 6 7 8 9 10 Overall, how satisfied are you with the following aspects of service: Communication skills Not At All Satisfied Extremely Satisfied NA Communication skills 0 1 2 3 4 5 6 7 8 9 10 Overall, how satisfied are you with the following aspects of service: Technical knowledge Not At All Satisfied Extremely Satisfied NA Technical knowledge 0 1 2 3 4 5 6 7 8 9 10 Overall, how satisfied are you with the following aspects of service: Being kept informed Not At All Satisfied Extremely Satisfied NA Being kept informed 0 1 2 3 4 5 6 7 8 9 10 Overall, how satisfied are you with the following aspects of service: Time taken to resolve Not At All Satisfied Extremely Satisfied NA Time taken to resolve 0 1 2 3 4 5 6 7 8 9 10 Overall, how satisfied are you with the following aspects of service: Shipping and handling experience Not At All Satisfied Extremely Satisfied NA Shipping and handling experience 0 1 2 3 4 5 6 7 8 9 10 In order to improve our service, is there anything we could do differently? Next HP's Privacy Statement