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AVALARA PRIVACY POLICY

Last Updated: January 3, 2022

Avalara, Inc., is committed to protecting the privacy of individuals whose
personal data we collect (“you” or “your).   Avalara may collect personal data
from individuals who register to use Avalara’s services, applications, and
programs (“Services”), visitors to our website, individuals who request
information, prospective customers, and event attendees.  This Privacy Policy
describes how Avalara and its subsidiaries and affiliated companies (“Avalara”
or “we”) collect, use, and disclose personal data, and the choices Avalara
offers regarding its collection and use of personal data. 


PERSONAL DATA COLLECTED

Data collected from you:
Avalara collects personal data directly from you, for instance when you inquire
about one of Avalara’s Services or send an email to Avalara, or from your
interactions with our website, products or Services.  Details include:

Contact details.   When you inquire about our Services, register for an event or
seminar, download content like white papers, communicate with us by email, or
enter a live chat, we may collect your contact details, such as your name,
company, address, phone number, fax number, and email address.  If your company
uses the Services and we provision you an account, we may collect your name,
email address, and associated IP address as part of your company’s use of the
Services.

Account creation.  When you create an account with us via our website, we may
collect your contact details and a password. 

Billing data.  When you purchase Services or register to attend an event, we may
collect billing and payment information.

Device and usage data.  When you use our website or our Services, we may also
automatically collect data about your device and about your usage of and
activity on our website and Services. For example, we collect your device’s
operating system type, IP address, device identifiers, browser type, device
type, domain name, access times, and the duration of visit, and other
information. 

Data from our mobile apps.  When you use our mobile Services, we may collect
your contact details, the geographic location of the device, the geographic
locations you provide to our Services, and geographic areas derived from your IP
address.  We may also collect information about your invoices such as postal
addresses, invoice numbers, exemption certificate numbers, item descriptions,
quantities, and amounts.

Chat data.  When you start a live chat, Avalara will collect a log about your
interaction with Avalara’s chat agents. 

Cookies and Other Technologies.  When you navigate our website, we may use
cookies or other technologies to collect data about your device and activity on
our website.  For more information about the Cookies and Other Technologies we
use, the data we collect and your choices, please click here. 

Personal data collected from other sources:

Avalara may also collect personal data from other sources, including third
parties from whom we have purchased data, and we may combine this data with data
we already have about you.  For example, we may collect personal data from:

Partners.  Avalara may engage in joint marketing activities or event
sponsorships with our third-party partners and we may collect personal data
about you from these activities.  We also allow partners to provide referrals to
Avalara of individuals who may be interested in learning more about Avalara’s
Services.  We rely on our partners to obtain your permission before sharing your
personal data with us.

Service Providers.  Avalara may also engage with third party service providers
who help us understand how our customers are using Avalara’s Services.


HOW WE USE YOUR PERSONAL DATA

Avalara uses your data to provide you with and improve upon the Services that
you or your company requests, to communicate with you, and to advertise to you
through third party publishers. 

Providing and Improving Avalara’s Services.  Avalara uses the data you provide,
or data that we collect when you use our Services, to operate our Services,
provide you with the Service that you or your company has requested, and to
continually improve our Service offerings, internal systems, website, and
processes.  We may use your data to authenticate your ability to access and use
the Services.  We also use your data to detect and prevent fraud, protect the
security of our website and Services, and enhance the safety of our Services.

We may also use data provided by you or collected by third party service
providers or partners on our behalf to troubleshoot or provide customer
support.    


We may also use your data to plan and host corporate events, including online
webinars.

Communicating with you. Avalara’s website allows you to download white papers,
fill out forms for more details about our Services, and to engage with us via
our chat functionality.  You can also register to attend online seminars or
in-person events. We use this information to provide you with the material you
requested, to follow up with you about your interest in the Services, or to
register you for the event you request.   We may also use personal data to
understand you and your preferences so that we may enhance your experience and
send you information about Avalara, our affiliates, and our partners, such as
information about promotions or events.

Avalara may also receive personal data from other sources, including third
parties from whom we have purchased data, and combine this with the data we
already have about you.  This helps us to update, expand and analyze our
records, identify new customers, and create more tailored advertising to provide
products and services that may be of interest to you.

If you follow or like Avalara on third party social media sites, we can see your
public profile and may direct advertising to you. 

Advertising. We may use data collected via cookies and other technologies to
manage our advertising on other sites or to provide you offers or
advertisements, including for third-party services, based upon your browsing
activities and interests.   For more details, please click here.

Legal bases for processing (EEA and UK users).  We collect and process
information about users based in the European Economic Area (“EEA”) and the
United Kingdom (“UK”) where we have a basis to do so under applicable law.
Avalara relies on one of the following four legal bases for processing your
data: 

 * Contract.  When you or your company enter into an agreement with us, we will
   process your data to fulfill the terms of our contract.
 * Legitimate interest.  We have a legitimate interest in protecting the safety
   and security of our Services, operating and improving the Services,
   supporting our customers, marketing and promoting the Services, and
   protecting our interests.
 * Consent.  In some cases, you will give us consent to use your data for a
   specific purpose.
 * Legal obligation.  We may be required to process your data to comply with a
   legal obligation.
   

EEA and UK users have a number of rights in relation to their personal data
processed by Avalara. Individuals residing in the EEA or the UK can review a
summary of those rights here.


WHY WE SHARE PERSONAL DATA

Service Providers.  Avalara may share your data with our contracted service
providers and vendors so that these service providers and vendors can perform
services on our behalf. For example, we use a third-party customer relationship
management platform or data analytics platform to organize data and better
understand our customers and prospective customers.  These service providers are
authorized to use your data only as necessary to provide the requested services
to us.  We may also share personal data with third-party social networking
websites, like LinkedIn, for our marketing and advertising on those websites.  
Unless described in this Privacy Policy, Avalara does not share, sell, rent, or
trade any data with third parties for their promotional purposes.

Affiliates and Subsidiaries.  We may share your data with our subsidiaries and
affiliates (those entities under common control) to provide the Services you
request, such as customer support, marketing, technical operations, and account
management purposes. 


Avalara Partners. Avalara’s extensive partner network provides a broad range of
integrations that enable our Services to interconnect with third party
software.  We may share your data with these partners to support our mutual
customers. We may also share your data with our partners who co-sponsor events
that you choose to attend. 


Billing. Avalara uses a third-party service provider to manage credit card
processing. This service provider is not permitted to store, retain, or use
billing information except for the sole purpose of credit card processing on our
behalf.


Compelled Disclosure. Avalara reserves the right to share your data if required
by law or to comply with a judicial proceeding, court order, or valid legal
process.  We may also disclose your data to protect the rights and property of
Avalara, our agents, employees, partners and customers, including to prevent or
stop an attack on our systems or network or to prevent spam or attempts to
defraud our users.  Finally, we may also need to disclose your data in
connection with or during the negotiation of any merger, financing, acquisition,
bankruptcy, dissolution, transaction or proceeding involving the sale, transfer,
divestiture or disclosure of all or a portion of our business or assets to
another company.



HOW TO MANAGE YOUR PERSONAL DATA

Communication Preferences.  If you have received promotional communications from
Avalara via email and would like to opt-out of future communications, you can
click on the “unsubscribe” link located on the bottom of the emails message or
you can go here. If you unsubscribe from receiving promotional communications,
you may still receive transactional messages regarding Service notifications,
updates to our terms or Privacy Policy, or our ongoing relationship.  To opt out
of other forms of communication, you may unsubscribe by contacting us using the
information in the “Contacting Us" section below.

Managing personal data.  Avalara provides different accounts with varying
functionality depending on the Services users access.  Avalara accounts
generally permit you to update your user settings or profile by logging into the
applicable website or Service with your username and password.  If you do not
have an account but wish to make a request to manage your data, you can contact
Avalara using the information in the “Contact Us” section below. 

Requests to manage your data will be addressed within a reasonable timeframe. If
you are an employee of an Avalara customer, you may also wish to contact your
company’s system administrator for assistance in managing your data.


CALIFORNIA PRIVACY RIGHTS

California residents can review Avalara’s California Consumer Privacy Act
disclosures here.


INTERNATIONAL TRANSFERS OF PERSONAL DATA

Avalara may process and store your data in your region or we may transfer it to
the United States or to other countries in which we have affiliates,
subsidiaries, or service providers.  You can find a list of our global offices
here.  We may transfer data from the European Economic Area and Switzerland to
other countries and, when we do, we use legal mechanisms like contracts to make
sure there is an adequate transfer mechanism in place.  


DATA CONTROLLER

Avalara is the data controller for some of the personal data described in this
Privacy Policy and is located at 255 South King Street, Suite 1800, Seattle,
Washington 98104.  Our telephone number is 877-219-7691.  If you use Avalara’s
Services through your company or organization, then Avalara is the data
processor with respect to your data and your company or organization is the data
controller.


MONITORING OF INCOMING EMAILS

All incoming emails sent to Avalara email accounts will be archived and may be
scanned by Avalara and/or our external service providers to detect and prevent
threats to our systems, investigate illegal or inappropriate behavior, and/or
eliminate unsolicited promotional emails (“spam”). If you have any concerns
about this process, please contact us.


CHANGES TO THIS PRIVACY POLICY

Avalara reserves the right to change this Privacy Policy. We will give you
notice, prior to the change taking effect, when we launch material updates. 


CONTACT US

If you have any questions or complaints about this Privacy Policy, please email
us at dataprivacy@avalara.com.


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