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Hi jimmy,

 

I wanted to reach out personally to address the recent issues you’ve experienced
with our new billing system and I want to express our sincerest apologies for
any inconvenience this may have caused you. 

 

During the last few months, we’ve been on a journey to provide our customers
with a robust, scalable, and much improved subscription management and billing
solution. This of course does not come without its challenges some of which have
caused delays and errors to the invoicing process.

 

We take full responsibility for these issues and the extended timeline of
implementation. Our team is working diligently to rectify the situation and
ensure that your billing process is seamless going forward.

 

We understand that your time is valuable and we appreciate your patience and
understanding as we work through these challenges. We look forward to serving
you better in the future and being your trusted technology partner for many
years to come. 

 

Best wishes,

 

Jim Turner

SVP Customer Experience

 

Please use our contact us form if you want to discuss anything in this email so
that we can manage your responses as quickly as possible.

 

 

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