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Effective URL: https://www.solarwinds.com/web-help-desk
Submission: On November 12 via api from US — Scanned from US
Effective URL: https://www.solarwinds.com/web-help-desk
Submission: On November 12 via api from US — Scanned from US
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Web Help Desk * Features Features Help Desk Ticketing Software Hardware Inventory IT Help Desk Solutions Incident Tracking Software Change Management Software ITIL Software Asset Management Software Reports Management SLA Management Monitoring Reports Supervision and Monitoring Customer Service Software Workflow Task Management Service Request Management Software Communication Cases Time Billing Management Help Desk Integration Help Desk Software Guide View All Features * Pricing Pricing Get a Quote Licensing Options Buy Online Compare Editions Service Desk vs Web Help Desk Pricing/FAQ * Resources Technical Resources Datasheet Administrator Guide Installation Guide Getting Started Guide Documentation ITSM Maturity Model Educational Resources Interactive Demo Videos SolarWinds Academy Webcasts Connect with Us SolarWinds Events WHD Product Forum Customer Service & Support View All Resources Download Free Trial Web Help DeskMenu WEB HELP DESK Affordable Help Desk Ticketing and Asset Management Software. Key Features * Automation of ticketing * Centralized knowledge base * Tracking and management of IT assets * Simplified project and task management with relational ticketing * Integration with Active Directory and LDAP * Reporting to measure SLAs Starts at $426 Get a Quote Support unlimited end users. Subscription and Perpetual Licensing options available. Download Free TrialEmail Link To TrialFully functional for 14 days BUY NOWBUY NOWPerpetual Licenses OnlyPerpetual Licenses Only Interested in Subscription pricing? Contact your Web Help Desk Sales Team. 1:28 Click for sound 1:28 Interested in Subscription pricing? Contact your Web Help Desk Sales Team. FEATURES REMOTE SUPPORT INTEGRATION Learn More AUTOMATED TICKETING MANAGEMENT Learn More INCIDENT TRACKING Learn More SLA REPORTING Learn More ASSET MANAGEMENT Learn More REMOTE SUPPORT INTEGRATION Learn More AUTOMATED TICKETING MANAGEMENT Learn More INCIDENT TRACKING Learn More SLA REPORTING Learn More ASSET MANAGEMENT Learn More REMOTE SUPPORT INTEGRATION Learn More * * * * * AUTOMATED TICKETING MANAGEMENT Learn More INCIDENT TRACKING Learn More SLA REPORTING Learn More ASSET MANAGEMENT Learn More REMOTE SUPPORT INTEGRATION Learn More View All Features HELP DESK TICKET MANAGEMENT SHOULDN’T BE HARD. Do you find yourself asking… * How can I provide better customer support? HOW CAN I PROVIDE BETTER CUSTOMER SUPPORT? Web Help Desk® centralizes and automates ticketing management tasks so you can better support your customers. Keep track of tasks, including ticket assignment, routing, and escalation. Link incident tickets to a single problem for better organization, associate problem tickets with IT assets, and track the history of asset service requests. You can also integrate our Dameware® Remote Support software to easily support end users and troubleshoot with just one click to streamline ticket from service request to resolution. Try our help desk ticketing software * How can I fully automate my IT Help Desk solution? HOW CAN I FULLY AUTOMATE MY IT HELP DESK SOLUTION? Web Help Desk automates IT help desk and asset management operations by automatically turning service requests and alerts into tickets. Leverage the native integration with SolarWinds® network management and server monitoring software to convert node performance issues directly into service tickets, or implement IMAP, POP, and Exchange protocols to transform your mountain of request emails into help desk tickets, streamlining the entire ticketing process. Automate your IT help desk * How can I spend more time ensuring requests are fulfilled and less time managing them? HOW CAN I SPEND MORE TIME ENSURING REQUESTS ARE FULFILLED AND LESS TIME MANAGING THEM? Customer support software such as Web Help Desk enables you to simplify and automate service request management. You can automate the ticket assignment, routing, and escalation process to help ensure the right technician gets the ticket at the right time. This saves time and manual effort for the help desk team and can help improve overall help desk productivity. Start focusing on customer service * How can I simplify change management? HOW CAN I SIMPLIFY CHANGE MANAGEMENT? A “change” is an event approved by management and implemented with minimal or accepted risk to the existing IT infrastructure. You can optimize IT change management by providing your team with customizable tool to manage change, keep track where tickets are, automate approval workflows, assign a Change Advisory board, and configure approval process. Web Help Desk is a comprehensive IT help desk and change management software built to deliver a simple and automated process for managing and controlling change requests. Minimize service impact on business * How can I ensure delivery on service targets? HOW CAN I ENSURE DELIVERY ON SERVICE TARGETS? Service level agreements may vary with the needs of your clients and stakeholders. To prevent any ticket from getting lost or delayed, different reminder intervals may be configured based on the SLA priority of the service ticket. You can customize further with color coding, text alerts, and efficient ticket sorting, to help ensure as SLA breach times approach, a ticket gets the attention it requires. Creating automated escalations for virtually any service ticket-related field allows date-specific notifications via email, visual queuing, and technician routing. Monitor SLA tickets by status or technician performance, and keep your team updated on current status Support with clarity and transparency * How can I track IT inventory and purchase orders? HOW CAN I TRACK IT INVENTORY AND PURCHASE ORDERS? Discovering and managing IT assets is a tough job for IT teams. With Web Help Desk you can automate the process of asset discovery, tracking, and reporting of your hardware and software assets. Assign an asset to a specific user and get a granular view to a computer’s hardware and software including information such as hostname, make, model, serial number, hard drive, memory, installed software, history, orders, warranty, and lease end dates linked to problem tickets. You can program automatic email inventory alerts on approaching expiration dates to optimize IT inventory planning and procurement forecasts. Automate asset management * How can I speed up customer service? HOW CAN I SPEED UP CUSTOMER SERVICE? Customer service software provides a central ticketing system as the interface for end users to log tickets and IT technicians to receive and manage tickets. You can speed up or reduce the number of inbound customer support requests by automatically displaying self-service knowledge base articles related to the type of service request and promote self-resolution. When a problem is reported, you can embed videos and attach files or link knowledge base articles directly into tickets. The knowledge base can be extended anytime when repetitive service requests are noticed by your IT agents. The cost per incident for a self-service resolution is less than half the cost of a walk-up or even a phone-in incident resolution. Promote self-service resolution View All How can I provide better customer support? How can I fully automate my IT Help Desk solution? How can I spend more time ensuring requests are fulfilled and less time managing them? How can I simplify change management? How can I ensure delivery on service targets? How can I track IT inventory and purchase orders? How can I speed up customer service? View All HOW CAN I PROVIDE BETTER CUSTOMER SUPPORT? Web Help Desk® centralizes and automates ticketing management tasks so you can better support your customers. Keep track of tasks, including ticket assignment, routing, and escalation. Link incident tickets to a single problem for better organization, associate problem tickets with IT assets, and track the history of asset service requests. You can also integrate our Dameware® Remote Support software to easily support end users and troubleshoot with just one click to streamline ticket from service request to resolution. Try our help desk ticketing software HOW CAN I FULLY AUTOMATE MY IT HELP DESK SOLUTION? Web Help Desk automates IT help desk and asset management operations by automatically turning service requests and alerts into tickets. Leverage the native integration with SolarWinds® network management and server monitoring software to convert node performance issues directly into service tickets, or implement IMAP, POP, and Exchange protocols to transform your mountain of request emails into help desk tickets, streamlining the entire ticketing process. Automate your IT help desk HOW CAN I SPEND MORE TIME ENSURING REQUESTS ARE FULFILLED AND LESS TIME MANAGING THEM? Customer support software such as Web Help Desk enables you to simplify and automate service request management. You can automate the ticket assignment, routing, and escalation process to help ensure the right technician gets the ticket at the right time. This saves time and manual effort for the help desk team and can help improve overall help desk productivity. Start focusing on customer service HOW CAN I SIMPLIFY CHANGE MANAGEMENT? A “change” is an event approved by management and implemented with minimal or accepted risk to the existing IT infrastructure. You can optimize IT change management by providing your team with customizable tool to manage change, keep track where tickets are, automate approval workflows, assign a Change Advisory board, and configure approval process. Web Help Desk is a comprehensive IT help desk and change management software built to deliver a simple and automated process for managing and controlling change requests. Minimize service impact on business HOW CAN I ENSURE DELIVERY ON SERVICE TARGETS? Service level agreements may vary with the needs of your clients and stakeholders. To prevent any ticket from getting lost or delayed, different reminder intervals may be configured based on the SLA priority of the service ticket. You can customize further with color coding, text alerts, and efficient ticket sorting, to help ensure as SLA breach times approach, a ticket gets the attention it requires. Creating automated escalations for virtually any service ticket-related field allows date-specific notifications via email, visual queuing, and technician routing. Monitor SLA tickets by status or technician performance, and keep your team updated on current status Support with clarity and transparency HOW CAN I TRACK IT INVENTORY AND PURCHASE ORDERS? Discovering and managing IT assets is a tough job for IT teams. With Web Help Desk you can automate the process of asset discovery, tracking, and reporting of your hardware and software assets. Assign an asset to a specific user and get a granular view to a computer’s hardware and software including information such as hostname, make, model, serial number, hard drive, memory, installed software, history, orders, warranty, and lease end dates linked to problem tickets. You can program automatic email inventory alerts on approaching expiration dates to optimize IT inventory planning and procurement forecasts. Automate asset management HOW CAN I SPEED UP CUSTOMER SERVICE? Customer service software provides a central ticketing system as the interface for end users to log tickets and IT technicians to receive and manage tickets. You can speed up or reduce the number of inbound customer support requests by automatically displaying self-service knowledge base articles related to the type of service request and promote self-resolution. When a problem is reported, you can embed videos and attach files or link knowledge base articles directly into tickets. The knowledge base can be extended anytime when repetitive service requests are noticed by your IT agents. The cost per incident for a self-service resolution is less than half the cost of a walk-up or even a phone-in incident resolution. Promote self-service resolution WEB HELP DESK IS AN INDUSTRY FAVORITE. HANDS DOWN. "Prior to using of SolarWinds Web Help Desk, we would only use email to receive support requests. Almost all the time requests would get lost in the clutter. Now, we can see an exact number of open tickets at any given time. It’s so great, our other non-IT support departments have begun using Web Help Desk to keep them on track and on time." IT/Systems Administrator Non Profit "SolarWinds Web Help Desk makes it easier to keep track of projects and keep everybody up to date. The ability to do that helps me keep my computer organized on a per project basis." Network Engineer Small Business Telecommunications Services Company “We are able to resolve tickets in a timelier manner and our customer satisfaction scores are improving. Staff is documenting more information and we are creating self-help pages as a result.” Scott Chille CIO corvallis-clinic.com "Web Help Desk’s abilities surrounding ticket automation and routing, the approval process, internal tickets, and parent/child ticketing, have all contributed to greater efficiencies." Ryan Calhoun Help Desk Technician Central Florida Expressway Authority "Our previous system was very limited...it didn’t always work. Web Help Desk is an improvement in every feature when compared to our previous system, including alerts/notifications, enforcement of SLAs, detailed emails to techs, and we love the pop-up notifications based on the Report Type selected by clients." Help Desk Manager Educational Institution "Having the ability to respond to the client by email and with all the contact information and hardware assigned to the user\client in one place makes it so much faster and easier to provide support which means resolving the issue faster." Glenn Alderson Security Analyst McDonough District Hospital "Prior to using of SolarWinds Web Help Desk, we would only use email to receive support requests. Almost all the time requests would get lost in the clutter. Now, we can see an exact number of open tickets at any given time. It’s so great, our other non-IT support departments have begun using Web Help Desk to keep them on track and on time." IT/Systems Administrator Non Profit "SolarWinds Web Help Desk makes it easier to keep track of projects and keep everybody up to date. The ability to do that helps me keep my computer organized on a per project basis." Network Engineer Small Business Telecommunications Services Company “We are able to resolve tickets in a timelier manner and our customer satisfaction scores are improving. Staff is documenting more information and we are creating self-help pages as a result.” Scott Chille CIO corvallis-clinic.com "Web Help Desk’s abilities surrounding ticket automation and routing, the approval process, internal tickets, and parent/child ticketing, have all contributed to greater efficiencies." Ryan Calhoun Help Desk Technician Central Florida Expressway Authority "Our previous system was very limited...it didn’t always work. Web Help Desk is an improvement in every feature when compared to our previous system, including alerts/notifications, enforcement of SLAs, detailed emails to techs, and we love the pop-up notifications based on the Report Type selected by clients." Help Desk Manager Educational Institution "Having the ability to respond to the client by email and with all the contact information and hardware assigned to the user\client in one place makes it so much faster and easier to provide support which means resolving the issue faster." Glenn Alderson Security Analyst McDonough District Hospital "Prior to using of SolarWinds Web Help Desk, we would only use email to receive support requests. Almost all the time requests would get lost in the clutter. Now, we can see an exact number of open tickets at any given time. It’s so great, our other non-IT support departments have begun using Web Help Desk to keep them on track and on time." IT/Systems Administrator Non Profit "SolarWinds Web Help Desk makes it easier to keep track of projects and keep everybody up to date. The ability to do that helps me keep my computer organized on a per project basis." Network Engineer Small Business Telecommunications Services Company “We are able to resolve tickets in a timelier manner and our customer satisfaction scores are improving. Staff is documenting more information and we are creating self-help pages as a result.” Scott Chille CIO corvallis-clinic.com Take the Next Step DOWNLOAD FREE TRIALEMAIL LINK TO TRIALFully functional for 14 daysFully functional for 14 days GET A QUOTE Let’s talk it over. Contact our team. Anytime. +1-866-530-8100 sales@solarwinds.com SolarWinds was founded by IT professionals solving complex problems in the simplest way, and we have carried that spirit forward since 1999. We take pride in relentlessly listening to our customers to develop a deeper understanding of the challenges they face. 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