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TERMS OF USE


LEMONAID TERMS OF USE

Last updated: September 27, 2023


PLEASE NOTE THAT THESE TERMS OF USE CONTAIN A MANDATORY ARBITRATION OF DISPUTES
PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE
DISPUTES IN CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION
LAWSUITS. VIEW THESE TERMS HERE.

Agreement to Terms of Use

The following Terms of Use ("Terms" or "Agreement") govern your access to and
use of the websites, mobile applications, and all other services (collectively,
the "Services") provided by LMND Medical Group, Inc., a California Professional
Corporation, and LMND Medical Group, a Professional Association based in Kansas,
and LMND Medical Group, a Professional Corporation based in New Jersey, and LMND
Medical Group, a Professional Association based in Texas (collectively referred
to as "Lemonaid" or "Lemonaid Health"). Lemonaid Health operates its mobile
application and its website at www.lemonaidhealth.com (the "Website") to offer a
self-pay online telemedicine service that, when clinically appropriate, lets
individuals currently located in the United States receive care from licensed
healthcare providers, which include doctors, nurse practitioners, and other
staff members, such as our pharmacy staff and patient support team
(collectively, the "Medical Team"). If our healthcare providers evaluate and
find your care request to use the Service appropriate, they may write you a
prescription and send it to a US-licensed pharmacy of your choice, or a
mail-order pharmacy affiliate. For other Lemonaid services, our Medical Team may
require you to complete a lab test to be fully evaluated. By downloading or
using the Services, you agree to be bound by these Terms, the Consent to
Telehealth, the Privacy Policy, and Notice Regarding Information in Your Medical
Record that appear on the Services. If you do not wish to be bound by these
Terms, you may not use the Services.

Please read the following Terms carefully. Your use of the Services constitutes
your agreement to be bound by all terms.

By checking the "I Agree" box for Lemonaid Health’s Terms of Use, you are
agreeing to all Terms as included below and that such action constitutes your
legal signature and acceptance. No waiver by Lemonaid Health of any term or
condition set forth in these Terms shall be deemed a further or continuing
waiver of such term or condition or a waiver of any other term or condition, and
any failure of Lemonaid Health to assert a right or provision under these Terms
shall not constitute a waiver of such right or provision. If any provision of
these Terms is held by a court or other tribunal of competent jurisdiction to be
invalid, illegal or unenforceable for any reason, such provision shall be
eliminated or limited to the minimum extent such that the remaining provisions
of the Terms will continue in full force and effect.

This Agreement is divided into two parts. Part One explains all of the terms
that govern your use of the Services. Part Two contains additional legal terms,
including provisions that limit our liability to you and require individual
arbitration for any potential legal dispute. To use the Services, you must
accept all of the terms of this Agreement.

If you disagree with one or more of these terms or find them unacceptable in any
way, please do not use the Services. You understand that by checking the "I
Agree" for these Terms and/or any other forms presented to you on the Services
you are indicating your agreement and such action constitutes a legal signature.

Changes to Terms of Use
We have the right to change or add to the terms of this Agreement at any time by
posting the amended Terms on Lemonaid Health’s websites and mobile applications.
Any use of the Services after our publication of any such changes shall
constitute your acceptance of the Terms as modified.


PART ONE: TERMS GOVERNING USE OF THE SERVICES

Emergencies
THE LEMONAID HEALTH SERVICES ARE NOT AN EMERGENCY-RESPONSE OR
EMERGENCY-MONITORING SERVICE AND ANY PERSON WHO IS AWARE OF AN EMERGENCY
SITUATION OR BELIEVES THAT A PERSON MAY BE AT RISK OF INJURY OR DEATH OR WHO MAY
HARM THEMSELVES OR ANOTHER PERSON SHOULD DIAL "911" OR AN APPROPRIATE EMERGENCY
RESPONDER. LEMONAID HEALTH IS UNDER NO OBLIGATION TO MONITOR OR RESPOND TO
COMMUNICATIONS MADE TO THE SERVICES.

Age Limitations
The Services are intended and only suitable for individuals 18 years of age and
above. Some of the content on the Services may not be appropriate for children.
Children under the age of 18 are not permitted to use the Services. Lemonaid
Health hereby disclaims all liability for use by individuals under the age of
18.

Materials on Services are Not Professional Advice
Except as otherwise described in this section, materials available on the
Services, including all data, information, text, graphics, links, and other
material made available to you on the Services, are provided as a convenience to
our Service visitors. The information provided on the Services is for general
informational and educational purposes only. Other than the personalized content
sent to you by a healthcare provider in a message within the Services or the
personalized advice a healthcare provider gives you during a video visit, you
should not consider content on the Services to be the provision or practice of
medical or professional health care advice or services. The materials provided
on our Services are not intended to serve as medical or other professional
advice and is not to be used for diagnosis or treatment of any condition or
symptom.

You should consult your physician or other qualified healthcare provider
regarding any specific questions you may have. You should never disregard
professional advice or delay in seeking treatment based on the information
contained on the Services or other sites linked to or from it.

Your Privacy and Security
Upon acceptance of these Terms you confirm that you have read, understood, and
accepted Lemonaid Health’s Privacy Policy and Notice Regarding Information in
Your Medical Record.

We have implemented technical, physical and organizational measures designed to
secure your personal information from accidental loss and from unauthorized
access, use, alteration or disclosure. However, we cannot guarantee that
unauthorized third parties will never be able to defeat those measures or use
your information for improper purposes. You acknowledge that you provide your
information at your own risk.

By establishing an Account and providing your information during registration,
you agree that we may send you electronic or telephonic communications
("Communications"), including, but not limited to:

 * Emails to the address you provided during registration;

 * Short messaging service (SMS)/text messages to the mobile number you provided
   to us during registration;

 * Push notifications on your tablet or mobile device;

 * Posting communications to your Account; and

 * Telephone calls for follow-up on services.

The delivery of any Communications from us is effective when sent by us,
regardless of whether you read the Communication. When communicating sensitive
information with us, please be sure to use the secure messaging service within
our Services.

Mobile Alerts
You agree that Lemonaid Health and its subsidiaries, representatives,
affiliates, officers and directors may contact you by telephone or text messages
(including by an automatic telephone dialing system and/or with an artificial or
pre-recorded voice) at any of the phone numbers provided by you or on your
behalf in connection with a Lemonaid Health account, including for marketing
purposes. You understand that you are not required to provide this consent as a
condition of purchasing any property, goods or services. You further acknowledge
that Lemonaid Health may call or text you without your prior express consent for
the purpose of delivering healthcare-related messages. There is no charge from
Lemonaid Health for this service, but your service provider's message and data
rates may apply. You also understand that you may opt out of receiving text
messages from Lemonaid Health at any time, either by: (1) calling Patient
Support at 888-536-2267 to change your preferences via phone; or (2) replying
"STOP" to any text message that you receive from Lemonaid Health using the
device that is receiving the messages. If you do not choose to opt out, Lemonaid
Health may contact you as outlined in its Privacy Policy.

Registration
Registration is not required to view certain content on the Services. However,
to use some parts of the Services you may be required to register and provide
certain information about yourself, including, but not limited to, your name,
e-mail address, telephone number, physical address, and password and security
phrase ("Credentials"). If you become a registered member of the Services, you
accept responsibility for all activities that occur under your registration
account ("Account") and the responsibility to maintain confidentiality of your
Credentials.

You should keep your Credentials private and not share your Credentials with
anyone else. You are responsible for changing your Credentials promptly if you
think they have been compromised. You can change your password in your Account
settings within the Services.

At all times you use the Services, you agree to provide true, accurate,
complete, and correct information at the time of registration, and to promptly
update this information as needed so that it remains true, accurate, complete,
and correct. We reserve the right to take any and all action, as we deem
necessary or reasonable, regarding the security of your Account.

If you believe someone has accessed the Services using your Credentials without
your authorization, contact our Patient Support Team at 888-536-2267.

Appropriate Use
You may only use the Services from a device located in the United States of
America, and may only obtain care from our team of doctors and nurse
practitioners if you are currently located in the states where we provide health
care services. We make no representations regarding the appropriateness or
availability of the Services outside the USA.

We hereby grant to you a limited, non-exclusive, non-transferable right to
access and use the Services solely for your personal, non-commercial use and
only as permitted under these Terms of Use. We reserve the right, in our sole
discretion, to suspend use of the Services to anyone for any reason. You may not
access or use, or attempt to access or use, the Services to take any action that
could harm us or any third party, interfere with the operation of Services or
use the Services in violation of applicable laws, rules, and regulations. For
example, without limitation, you may not:

 * impersonate any person or entity, or otherwise misrepresent your affiliation
   with a person or entity;

 * use the Services to violate any local, state, national or international law;

 * reverse-engineer, disassemble, decompile, or translate any software or other
   components of the Services;

 * distribute viruses or other harmful computer code through the Services;

 * upload, post, email, or otherwise transmit any material that is derogatory,
   defamatory, obscene, or offensive, such as slurs, epithets, or anything that
   might reasonably be construed as harassment or disparagement based on race,
   color, national origin, sex, sexual orientation, age, disability, religious
   or political beliefs, or other statutorily protected status;

 * harass, threaten, abuse, defame, demean, intimidate or harm any member of our
   Medical Team, as we determine in our sole discretion; or

 * otherwise use the Services in any manner that exceeds the scope of use
   granted above.

You may not transfer or share your Account password with anyone or create more
than one Account. You may not use anyone else’s Account at any time. For
example, if you create more than one Account, this substantially limits our
ability to provide appropriate care because we have no way of linking your
various accounts and no way of knowing that previous registrations relate to
you.

Attempts to violate the Terms, or the security of our network and unauthorized
access to our Services and systems may result in civil or criminal liability and
we may investigate and work with law enforcement authorities to prosecute
individuals involved in such conduct.

Transactions
If you wish to use Lemonaid’s services as described or linked to on the Services
(each purchase, a "Transaction"), Lemonaid Health or its affiliates, may request
certain information from you that is applicable to your Transaction, including,
without limitation, credit card and other payment and shipping information. By
providing Lemonaid your information, you expressly grant Lemonaid Health the
right to provide such information to third parties for purposes of facilitating
the completion of Transactions initiated by you or on your behalf.

Transactions include, but are not limited to, Lemonaid placing an authorization
of charge or "Hold" of funds or other monies with your bank or financial
institution until your Service request is evaluated by our Medical Team. This
authorization is temporary and will only be finalized as a charge after
Lemonaid’s Medical Team evaluates your Service request. You may also be charged
for prescription medications or for services rendered under any memberships as
part of your Service request and use of Lemonaid’s Services. Some of Lemonaid
Health’s products and services require that you purchase the product and/or
service on an automatically renewing membership or refill basis. YOU REPRESENT
AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER
PAYMENT MECHANISM USED IN CONNECTION WITH ANY TRANSACTION.

Descriptions or images of, or references to, products or services on the
Services do not imply Lemonaid Health’s endorsement of such products or
services. We reserve the right, without prior notification, to change such
descriptions or references, to limit the order quantity on any product or
service and/or to refuse service to you. Verification of information applicable
to a purchase may be required prior to Lemonaid Health’s acceptance of any
order. Price and availability of any product or service are subject to change
without notice. Lemonaid Health is not responsible for errors in the prices or
descriptions of any product or service. Refunds and exchanges shall be subject
to Lemonaid Health’s refund and exchange policies in effect at the time of the
applicable Transaction. Please refer to Lemonaid Health’s Refund Policy for
additional information.

Promotional codes are not redeemable for cash. Lemonaid Health and its
affiliates reserve the right to modify or withdraw promotional offers at any
time. Unless otherwise stated, promotions can’t be combined or used with other
discounts.

Memberships and Prescription Auto-Refills
Certain products and services available for purchase through the Services
require that you purchase the product and/or service on an automatically
renewing membership or recurring basis. For membership-based or recurring
products and services, you authorize us to charge your payment method at the
time of initial payment and at each renewal. You will be automatically charged
at regular intervals as described for that product or service during the
checkout process until you cancel your membership.

Copyright Notice
The Services are owned and operated by Lemonaid Health and are administered by
Lemonaid Health, Inc. The entire contents and design of the Services are
protected by U.S. and international copyright law. All rights regarding the
Services and materials contained on the Services are either owned by Lemonaid
Health, are licensed to it, or are used with permission. Lemonaid Health and its
licensors retain and reserve all proprietary rights to the contents of the
Services.

You may not copy, republish, upload, post, display, transmit, or frame any of
these materials without prior written consent from Lemonaid Health. You may link
to, view, download, use, display and print a single copy of the materials found
on the Services only for personal, non-commercial, and informational purposes as
long as: (1) you do not alter or modify the materials in any way; (2) you
include all applicable copyright, trademark and other notices and disclaimers;
and (3) you do not use the materials in a way that suggests an association with
Lemonaid Health or an affiliated entity. All such copies must include, at a
minimum, the following copyright notice: "Copyright © 2023 Lemonaid Health. All
rights reserved." Any other use of the Services or the information contained
here is strictly prohibited. Lemonaid Health may terminate the above license at
any time for any reason. If you breach any of these terms, your license
terminates immediately and automatically and without notice. Upon the
termination of this license, you must stop using the Services, including all
content, and return or destroy all copies, including electronic copies, of the
content in your possession or control.

Copyright Infringement – DMCA Notice
The Digital Millennium Copyright Act (the "DMCA") provides remedies for
copyright holders who believe in good faith that material appearing on the
Internet infringes their rights under copyright law. If you believe in good
faith that content or material on the Services infringes a valid copyright owned
by you, you (or your agent) may send Lemonaid Health a notice requesting that
the material be removed, or access to it blocked.

The notice must include the following information: (a) a physical or electronic
signature of a person authorized to act on behalf of the owner of an exclusive
right that is allegedly infringed; (b) identification of the copyrighted work
claimed to have been infringed; (c) identification of the material that is
claimed to be infringing or the subject of infringing activity; (d) the name,
address, telephone number, and email address of the complaining party; (e) a
statement that the complaining party has a good faith belief that use of the
material in the manner complained of is not authorized by the copyright owner,
its agent or the law; and (f) a statement that the information in the
notification is accurate and, under penalty of perjury, that the complaining
party is authorized to act on behalf of the owner of an exclusive right that is
allegedly infringed. If you believe in good faith that a notice of copyright
infringement has been wrongly filed against you, the DMCA permits you to send us
a counter-notice. Notices and counter-notices must meet the then-current
statutory requirements imposed by the DMCA. Notices and counter-notices with
respect to the Services should be sent to the address below.

One place to find more information is the U.S. Copyright Office Website,
currently located at http://www.loc.gov/copyright. Any written Notification of
Claimed infringement should comply with Title 17, United States Code, Section
512(c)(3)(A) and should be provided in writing to: Lemonaid Health, 870 Market,
Suite 415, San Francisco, CA 94102, USA

Trademark Notice
Lemonaid Health names and logos and all related product and service names,
design marks, and slogans are the trademarks or service marks of Lemonaid
Health. All rights are reserved. You are not authorized to use any Lemonaid
Health name or mark in any advertisement, publicity or in any other commercial
manner without prior written consent of Lemonaid Health. All other trademarks
appearing on the Services are the property of their respective owners.

Ownership
The Services and their entire contents, features and functionality (including,
but not limited to, all information, software, text, displays, images, video and
audio, and the design, selection, and arrangement thereof) are owned or used
under license by Lemonaid and are protected by United States and international
copyright, trademark, trade secret, and other intellectual property or
proprietary rights laws. These Terms permit you to use the Services for your
personal, non-commercial use only. You must not reproduce, distribute, modify,
create derivative works of, publicly display, publicly perform, republish,
download, store or transmit any of the material on our Services except as
generally and ordinarily permitted through the Services according to these
Terms. You must not access or use for any commercial purposes any part of the
Services.

Termination of Services
We may suspend or terminate your access to the Services for any or no reason at
any time without notice. Subject to applicable law, we reserve the right to
maintain, delete or destroy all communications and materials posted or uploaded
to the Services pursuant to its internal record retention and/or content
destruction policies. After such termination, we will have no further obligation
to provide the Services, except to the extent we are obligated to provide you
access to your health records or continue your care due to legal or ethical
obligations.


PART TWO: ADDITIONAL LEGAL TERMS

Representation and Warranties
You represent and warrant to us that: (a) you are at least eighteen (18) years
of age; and (b) your use of this Services will be in compliance with these
Terms.

No Warranties
USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, THE SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND,
WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO
ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM LEMONAID
HEALTH OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED
HEREIN. WITHOUT LIMITING THE FOREGOING, LEMONAID HEALTH, ANY AFFILIATED LEMONAID
HEALTH ENTITY, THEIR PROCESSORS, PROVIDERS, LICENSORS, MANAGERS (AND THEIR
RESPECTIVE SUBSIDIARIES, AFFILIATES, AGENTS, DIRECTORS, OFFICERS, EMPLOYEES,
CONTRACTORS, AND REPRESENTATIVES) (COLLECTIVELY, "LEMONAID HEALTH PARTIES") DO
NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICES
WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY
PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS
WILL BE CORRECTED; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL
COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE
SERVICES IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR
ANY DAMAGE TO YOUR PROPERTY OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD.

Indemnity
BY VISITING OR USING THE SERVICES, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD
HARMLESS LEMONAID HEALTH, AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS,
SUBSIDIARIES, AFFILIATES, LICENSORS, AND SUPPLIERS, FROM AND AGAINST ALL CLAIMS,
ACTIONS, DEMANDS, LIABILITIES, JUDGMENTS, SETTLEMENTS, COSTS, LOSSES, DAMAGES,
TAX ASSESSMENTS, PENALTIES, INTEREST AND EXPENSES (INCLUDING, WITHOUT
LIMITATION, REASONABLE ATTORNEYS’ AND ACCOUNTING FEES) ARISING OUT OF ANY
DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR ANY
OTHER CLAIM YOU MAY INCUR IN CONNECTION WITH YOUR USE OF THE SERVICES,
INCLUDING, WITHOUT LIMITATION, ANY CLAIMS FOR DEFAMATION, VIOLATION OF PUBLICITY
OR PRIVACY, COPYRIGHT OR TRADEMARK INFRINGEMENT RESULTING FROM YOUR SUBMISSIONS
OF ANY CONTENT, TAGGED CONTENT OR OTHER MATERIALS, ANY ECONOMIC HARM, LOST
PROFITS, DAMAGES TO BUSINESS, DATA OR COMPUTER SYSTEMS, OR ANY DAMAGES RESULTING
FROM RELIANCE ON ANY CONTENT OR RESULTING FROM ANY INTERRUPTIONS, WORK
STOPPAGES, COMPUTER FAILURES, DELETION OF FILES, ERRORS, OMISSIONS,
INACCURACIES, DEFECTS, VIRUSES, DELAYS OR MISTAKES OF ANY KIND, EVEN IF YOU HAVE
PREVIOUSLY ADVISED LEMONAID HEALTH OF THE POSSIBILITY OF SUCH CLAIM.

Limitation of Liability and Damages
THE USER’S SOLE REMEDY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING
THE SERVICES. YOU AGREE THAT UNDER NO CIRCUMSTANCE SHALL ANY OF LEMONAID HEALTH
PARTIES, OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES,
AGENTS, OR LICENSORS BE LIABLE FOR ANY DAMAGE RESULTING FROM YOUR USE OR
INABILITY TO USE THE SERVICES OR THE MATERIALS OR DATA ON THE SERVICES. THIS
PROTECTION COVERS CLAIMS BASED ON WARRANTY, STATUTE, CONTRACT, TORT, STRICT
LIABILITY, NEGLIGENCE, AND ANY OTHER LEGAL THEORY. THIS PROTECTION COVERS ALL
LOSSES AND CLAIMS OF ANY TYPE, INCLUDING, WITHOUT LIMITATION, DIRECT OR
INDIRECT, SPECIAL, INCIDENTAL, RELIANCE, CONSEQUENTIAL, EXEMPLARY, AND PUNITIVE
DAMAGES, PERSONAL INJURY/WRONGFUL DEATH, LOST PROFITS, GOODWILL, OR DAMAGES
RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION. TO THE EXTENT THAT WE MAY
NOT, AS A MATTER OF APPLICABLE LAW, DISCLAIM ANY IMPLIED WARRANTY OR LIMIT ITS
LIABILITIES, THE SCOPE AND DURATION OF SUCH WARRANTY AND THE EXTENT OF OUR
LIABILITY WILL BE THE MINIMUM PERMITTED UNDER SUCH APPLICABLE LAW.

Disputes
If a dispute of any kind arises, we want to understand and address your concerns
quickly and to your satisfaction. If we cannot resolve your concerns, we agree
to an informal and inexpensive dispute resolution process requiring individual
arbitration. "Disputes" between you and Lemonaid Health, including Lemonaid
Health Parties, are defined for the purposes of these Terms to include any
claim, controversy, or dispute (whether involving contract, tort, equitable,
statutory, or any other legal theory) between you and Lemonaid Health,
including, but not limited to, any claims relating in any way to these Terms
(including its breach, termination, or interpretation), any other aspect of our
relationship, Lemonaid Health advertising, and any use of Lemonaid Health
Services.

Binding Individual Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR
RIGHT TO FILE A LAWSUIT IN COURT.

 1. Initial Dispute Resolution. We are available at compliance@lemonaid.com to
    address any concerns you may have regarding your use of the Services. Most
    concerns may be quickly resolved in this manner. You agree to use best
    efforts to settle any dispute, claim, question, or disagreement directly
    through consultation and good faith negotiations, which shall be a
    precondition to either party initiating a lawsuit or arbitration;
    documentation showing that you or we pursued this initial dispute resolution
    process must be included with any arbitration demand.

 2. Agreement to Binding Arbitration. If we do not reach an agreed upon solution
    within a period of thirty (30) days from the time informal dispute
    resolution is pursued pursuant to the “Initial Dispute Resolution” section
    above, then either you or we may initiate binding arbitration. Except for
    any disputes excluded below in the “Exceptions” section, all claims arising
    out of or relating to these Terms (including their formation, performance
    and breach), the parties’ relationship with each other and/or your use of
    the Services shall be finally settled by binding arbitration administered on
    a confidential basis by JAMS, in accordance with the JAMS Streamlined
    Arbitration Rules and Procedures, excluding any rules or procedures
    governing or permitting class actions. Each party will have the right to use
    legal counsel in connection with arbitration at its own expense. The parties
    shall select a single neutral arbitrator in accordance with the JAMS
    Streamlined Arbitration Rules and Procedures. The arbitrator, and not any
    federal, state or local court or agency, shall have exclusive authority to
    resolve all disputes arising out of or relating to the interpretation,
    applicability, enforceability or formation of these Terms, including, but
    not limited to, any claim that all or any part of these Terms is void or
    voidable. The arbitrator shall be empowered to grant whatever relief would
    be available in a court under law or in equity, including public injunctive
    relief. The arbitrator’s award shall be in writing and provide a statement
    of the essential findings and conclusions, shall be binding on the parties
    and may be entered as a judgment in any court of competent jurisdiction. The
    interpretation and enforcement of these Terms shall be subject to the
    Federal Arbitration Act and applicable federal case law. The JAMS rules
    governing the arbitration may be accessed at
    https://www.jamsadr.com/adr-rules-procedures. If you initiate arbitration,
    to the extent the filing fee for the arbitration exceeds Two Hundred and
    Fifty U.S. Dollars ($250) and except for any claim determined by an
    arbitrator or court to be frivolous, brought in bad faith, or where the
    initiating party failed to follow the initial dispute resolution process, we
    will pay the additional cost up to a maximum of $1,000. If we are required
    to pay the additional cost of the filing fees, you should submit a request
    for payment of fees to JAMS along with your form for initiating the
    arbitration, and we will make arrangements to pay all necessary fees
    directly to JAMS. We will also be responsible for paying all other
    arbitration costs arising in connection with the arbitration, other than
    costs incurred by you for legal counsel, travel and other out-of-pocket
    costs and expenses not constituting fees or amounts payable to JAMS. We will
    also pay JAMS to reimburse you for any portion of the $250 filing fee that
    is more than what you would otherwise have to pay to file suit in a court of
    law. You understand that, absent this mandatory provision, you would have
    the right to sue in court and have a jury trial. You further understand that
    the right to discovery may be more limited in arbitration than in court.

 3. Class Action and Class Arbitration Waiver. You and we each further agree
    that any arbitration shall be conducted in our respective individual
    capacities only and not as a class action, and you and we each expressly
    waive our respective right to file a class action or seek relief on a class
    basis. If any court or arbitrator determines that the class action waiver
    set forth in this paragraph is void or unenforceable for any reason or that
    an arbitration can proceed on a class basis, then the arbitration provision
    set forth above in the “Agreement to Binding Arbitration” section shall be
    deemed null and void in its entirety and the parties shall be deemed to have
    not agreed to arbitrate disputes.

 4. Exceptions. Notwithstanding the parties’ agreement to resolve all disputes
    through arbitration, either party may seek relief (i) in a small claims
    court for disputes or claims within the scope of that court’s jurisdiction,
    and (ii) any disputes relating to intellectual property rights, obligations,
    or any infringement claims.

 5. 30 Day Right to Opt-Out. You have the right to opt-out and not be bound by
    the arbitration and class action waiver provisions set forth in the
    “Agreement to Binding Arbitration” and “Class Action and Arbitration Waiver”
    sections above by sending written notice of your decision to opt-out by
    emailing us at compliance@lemonaid.com. The notice must be sent within
    thirty (30) days of your first use of the Services, or the effective date of
    the first set of Terms containing an Arbitration and Class Action and Class
    Arbitration Waiver section otherwise you shall be bound to arbitrate
    disputes in accordance with the terms of those sections. If you opt-out of
    these arbitration provisions, we also will not be bound by them.

 6. Term for Cause of Action. You agree that regardless of any statute or law to
    the contrary, any claim or cause of action arising out of or related to use
    of the Services or the Terms must be filed within one (1) year after such
    claim or cause of action arose or be forever barred.

 7. Exclusive Venue for Litigation. To the extent that the arbitration
    provisions set forth in the “Agreement to Binding Arbitration” section do
    not apply or if you have opted out of arbitration, you agree that any
    litigation shall be filed exclusively in state or federal courts located in
    Santa Clara County, California (except for small claims court actions, which
    may be brought in the county where you reside). You and we expressly consent
    to exclusive jurisdiction in Santa Clara County, California for any
    litigation other than small claims court actions. In the event of litigation
    relating to these Terms or the Services, you agree to waive, to the maximum
    extent permitted by law, any right to a jury trial, except where a jury
    trial waiver is not permissible under applicable law.

Jurisdiction
Information provided on Lemonaid Health’s Services is not targeted to users in
any particular locality, nor is it intended to constitute the doing of business
in any jurisdiction.

The Services are provided by Lemonaid Health. Use of the Services is prohibited
in any jurisdiction having laws that would void this Agreement in whole or
essential part or which makes accessing the Services illegal. Users in such
jurisdictions visit and use the Services entirely at their own risk. Note: the
essential parts of this Agreement include, without limitation, the exclusive
remedy provisions and the warranty disclaimers.

This Agreement is entered into and performed in the State of California, United
States of America. It is governed by and shall be construed under the laws of
California, exclusive of any choice of law or conflict of law provisions.

Requests for Information
If you contact Lemonaid Health and request information about our programs or
services, we will use your email or postal address to provide the information
you requested. You agree that we may use and share information you provide us as
described in our Privacy Policy.

Links to Other Sites
Lemonaid Health Services may contain links to third party sites as a convenience
to you. The inclusion of any site link does imply an approval, endorsement, or
recommendation by Lemonaid Health. You agree that you access any such site at
your own risk, and that the site is not governed by the terms and conditions
contained in these Terms. Lemonaid Health expressly disclaims any liability for
these sites. Please remember that when you use a link to go from our Services to
another site, our Privacy Policy is no longer in effect. Your browsing and
interaction on any other site, including those that have a link on our Services,
is subject to that site’s own rules and policies.

Downloadable Files and Email
Lemonaid Health cannot and does not guarantee or warrant that email or files
available for downloading from its Services will be free of viruses or other
code that may contaminate or destroy data on your computer. You are responsible
for implementing sufficient protective procedures and checks to maintain the
accuracy of your data for maintaining a data back-up or other means for the
reconstruction of any lost data. Lemonaid Health does not assume any
responsibility or risk for damage to your computer or its files related to your
use of the Services.

Assignment
You may not assign any rights or obligations under this Agreement without
Lemonaid Health’s prior written consent. Lemonaid Health may assign all or part
of this Agreement.

Survival
All sections of this Agreement which, by their nature are designed to survive
expiration or termination of this Agreement, including, but not limited to,
indemnity and limitation of liability clauses, shall survive.

Waiver
No waiver of any of these terms shall be deemed a further or continuing waiver
of such term or condition or any other term or condition.

Notices
You agree that we may provide any and all notices to you by email, telephone,
fax, as well as by any other method.

Severability
If any of the provisions of this Agreement are held unenforceable by a court or
other tribunal of competent jurisdiction, then those provisions shall be limited
or eliminated to the minimum extent necessary to allow the remainder of this
Agreement to retain its full force and effect.

Entire Agreement; Amendment
This Agreement constitutes the entire agreement between you and Lemonaid Health
applicable to its subject matter. It may not be modified except as described
elsewhere in this Agreement.

Conflicting Terms
Anything on the Services inconsistent or in conflict with the terms of this
Agreement is superseded by the terms of this Agreement.

Section Titles
The section titles in the Terms are for convenience only and have no legal or
contractual effect.

Contact Information
Please contact us with any questions or concerns regarding this Agreement at
Compliance@Lemonaid.com




WHAT OUR PATIENTS ARE SAYING

What our patients are saying

 * Lemonaid Health online doctor's office
   
   CONVENIENT, THOROUGH CARE ★★★★★
   
   Trish NP was very considerate and caring during our phone conversation. She
   answered all of… my questions and addressed my concerns.
   
   MAY 18, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   EPIPEN REFILL ★★★★★
   
   This was my first time using the service. My wife recommended it to me since
   it worked for her in the… past. I was very pleased at how quickly I was in a
   conversation with the doctor and how much easier it was to refill a
   prescription rather than going to a physical location and waiting for a
   5-minute consultation. The doctor was able to answer my questions and send my
   prescription to my pharmacy fast. I will be using this service in the future
   for sure.
   
   MAY 17, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   I SPOKE TO TRISHA DMYTRUK, NP ★★★★★
   
   Cheaper and easier than almost any prescription service I've used. Was able
   to set up an appointment and… get a prescription almost right away, with
   further help in providing a day-and-date dose at my local pharmacy.
   
   MAY 17, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   SUPER NICE AND INFORMATIVE DOCTOR! ★★★★★
   
   Super nice and informative doctor! Told me lots of things I didn't know and
   was super understanding of my… noninsured status. Loved it.
   
   MAY 17, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   GREAT VISIT ★★★★★
   
   Great visit, knowledgeable and experienced staff that can help you with your
   issues without the… embarrassment of a doctor visit.
   
   MAY 17, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   EXCELLENT SERVICE! ★★★★★
   
   I submitted a short questionnaire online and a provider called me right away!
   I wasn't able to pick up the… first time, but she tried again a few minutes
   later, which I appreciated. She was caring and sympathetic and understood all
   I had to say. She was respectful of my time and friendly. She called a script
   right in and also gave me some over-the-counter suggestions to help. The
   price is great, and it's nice that you only charge if you can help.
   
   MAY 16, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   COULDN’T BE LESS WORRY FREE... ★★★★★
   
   Excellent customer service, quality service, and products. No complaints. The
   entire experience has been… pleasant from order ease and efficient delivery.
   
   NOV 19, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   EXCELLENCE! ★★★★★
   
   Lemonaid has always been great with me! My visits cut to the chase, are
   always hassle-free, and my… deliveries are perfect. I have nothing but praise
   for the Lemonaid staff.
   
   NOV 16, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   LONGTIME USER ★★★★★
   
   I get ED meds here, sildenafil. This is a great service. Fast, easy to use.
   Doctors are friendly,… knowledgeable, and genuinely concerned about my health
   and these meds' influence on it.
   
   JUL 31, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   GREAT SERVICE, SHORT WAIT TIMES.
   
   Every doctor or NP I've met with has been pleasant and professional. Highly
   recommend.
   
   JUL 1, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   AMAZING! ★★★★★
   
   My experience was so quick and easy! Danielle really helped me out by getting
   me a prescription, she… was so understanding and kind! 10/10 recommend.
   
   JUN 5, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   VERY HELPFUL ★★★★★
   
   I was very happy with the people I have talked to, they are very professional
   and were very… thorough. I haven't had an in-person visit with a doctor that
   was that in-depth. I felt like it was more personal. I highly recommend if
   you don't have time or can't physically go to a doctor, try Lemonaid. I am
   very pleased.
   
   MAY 24, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   THANKFUL ★★★★★
   
   I appreciate that I can see a doctor from home when feeling bad. It is quick
   and efficient. They call in a… prescription to my pharmacy and my wonderful
   husband picks it up. I am thankful that when I feel this bad I don't have to
   leave my house. Thank you Lemonaid Health!
   
   MAY 18, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   CONVENIENT, THOROUGH CARE ★★★★★
   
   Trish NP was very considerate and caring during our phone conversation. She
   answered all of… my questions and addressed my concerns.
   
   MAY 18, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   EPIPEN REFILL ★★★★★
   
   This was my first time using the service. My wife recommended it to me since
   it worked for her in the… past. I was very pleased at how quickly I was in a
   conversation with the doctor and how much easier it was to refill a
   prescription rather than going to a physical location and waiting for a
   5-minute consultation. The doctor was able to answer my questions and send my
   prescription to my pharmacy fast. I will be using this service in the future
   for sure.
   
   MAY 17, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   I SPOKE TO TRISHA DMYTRUK, NP ★★★★★
   
   Cheaper and easier than almost any prescription service I've used. Was able
   to set up an appointment and… get a prescription almost right away, with
   further help in providing a day-and-date dose at my local pharmacy.
   
   MAY 17, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   SUPER NICE AND INFORMATIVE DOCTOR! ★★★★★
   
   Super nice and informative doctor! Told me lots of things I didn't know and
   was super understanding of my… noninsured status. Loved it.
   
   MAY 17, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   GREAT VISIT ★★★★★
   
   Great visit, knowledgeable and experienced staff that can help you with your
   issues without the… embarrassment of a doctor visit.
   
   MAY 17, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   EXCELLENT SERVICE! ★★★★★
   
   I submitted a short questionnaire online and a provider called me right away!
   I wasn't able to pick up the… first time, but she tried again a few minutes
   later, which I appreciated. She was caring and sympathetic and understood all
   I had to say. She was respectful of my time and friendly. She called a script
   right in and also gave me some over-the-counter suggestions to help. The
   price is great, and it's nice that you only charge if you can help.
   
   MAY 16, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   COULDN’T BE LESS WORRY FREE... ★★★★★
   
   Excellent customer service, quality service, and products. No complaints. The
   entire experience has been… pleasant from order ease and efficient delivery.
   
   NOV 19, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   EXCELLENCE! ★★★★★
   
   Lemonaid has always been great with me! My visits cut to the chase, are
   always hassle-free, and my… deliveries are perfect. I have nothing but praise
   for the Lemonaid staff.
   
   NOV 16, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   LONGTIME USER ★★★★★
   
   I get ED meds here, sildenafil. This is a great service. Fast, easy to use.
   Doctors are friendly,… knowledgeable, and genuinely concerned about my health
   and these meds' influence on it.
   
   JUL 31, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   GREAT SERVICE, SHORT WAIT TIMES.
   
   Every doctor or NP I've met with has been pleasant and professional. Highly
   recommend.
   
   JUL 1, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   AMAZING! ★★★★★
   
   My experience was so quick and easy! Danielle really helped me out by getting
   me a prescription, she… was so understanding and kind! 10/10 recommend.
   
   JUN 5, 2022
   Read more

 * Lemonaid Health online doctor's office
   
   VERY HELPFUL ★★★★★
   
   I was very happy with the people I have talked to, they are very professional
   and were very… thorough. I haven't had an in-person visit with a doctor that
   was that in-depth. I felt like it was more personal. I highly recommend if
   you don't have time or can't physically go to a doctor, try Lemonaid. I am
   very pleased.
   
   MAY 24, 2022
   Read more

Delivery Services

 * Depression & Anxiety
 * Anxiety Treatment
 * Depression Treatment
 * Seasonal Affective Disorder
 * Ella® Morning-After Pill
 * Insomnia
 * Erectile Dysfunction Delivery
 * Birth Control
 * Hair Loss
 * Acne
 * Premature Ejaculation
 * Cold Sore
 * Genital Herpes
 * Acid Reflux
 * High Blood Pressure
 * Hot Flashes Treatment
 * Migraine
 * Dark Spot Treatment
 * Hypothyroidism
 * Stop Smoking
 * Cholesterol
 * Asthma

Treatment Services

 * Primary Care Complete
 * Erectile Dysfunction
 * Sinus Infection
 * UTI

Lab Test

 * STD Testing
 * A1C Blood Test
 * Cholesterol Test
 * Blood Type Test

Medicines

 * Sildenafil
 * Viagra
 * Cialis
 * Cialis Daily
 * Tadalafil
 * Finasteride
 * Yasmin
 * Sprintec
 * Lexapro
 * Zoloft
 * Wellbutrin
 * Prozac
 * Amitriptyline
 * Errin
 * Ortho Tri-cyclen Lo
 * Bupropion
 * Escitalopram
 * Fluoxetine
 * Sertraline

Consent, Privacy, Legal

 * For Regulators
 * Prescription Policy
 * Consent to Telehealth
 * Consent to Sensitive Data Processing
 * Privacy Policy
 * Terms of Useupdated
 * Cookie Policy
 * Cancellation Policynew
 * Refund Policynew

About Us

 * Our Story
 * Careers
 * Healthaid Blog
 * Mapping US Contraception Data
 * Medical Team
 * Meet our Lemons
 * FAQ
 * The Squeeze


DISCLAIMER

*Offer valid for new patients only. Starting from $60 per shipment after the
first treatment. Prescription products require completion of an independent
medical consultation through Lemonaid Health platform. Additional terms and
conditions also apply. See www.lemonaidhealth.com to learn more. Services and
products available in all 50 states and the District of Columbia, subject to
local laws.

*Offer valid for new patients only. $95 after first month of treatment.
Prescription products require completion of an independent medical consultation
through Lemonaid Health platform. Additional terms and conditions also apply.
See www.lemonaidhealth.com to learn more. Services and products available in all
50 states and the District of Columbia, subject to local laws.

If you’re using a screen reader, or having trouble reading this website, please
call Lemonaid Patient Support for help at 888-536-2267.

Lemonaid Health is a national online doctor’s office. Our services are provided
by one of our four medical groups. All four medical groups do business as
'Lemonaid Health'. In all states other than Kansas, New Jersey and Texas,
Lemonaid services are provided by LMND Medical Group, Inc., A Professional
Corporation, doing business as Lemonaid Health. In Kansas, Lemonaid services are
provided by LMND Medical Group, A Professional Association, with registered
office 112 SW 7TH Street, Suite 3C, Topeka, KS 66603. In New Jersey, Lemonaid
services are provided by LMND Medical Group Professional Corporation, with
registered office 820 Bear Tavern Road, West Trenton, NJ 08628. In Texas,
Lemonaid services are provided by LMND Medical Group, A Professional
Association, with registered office 1999 Bryan Street, Suite 900, Dallas, TX
75201. Our team is based at 870 Market Street, Suite 415, San Francisco CA
94102, USA. You can call us on 888-536-2267.

Lemonaid Health Inc provides a variety of administrative and management services
to the four medical groups.

© 2023 Lemonaid Health Inc.


 * Delivery Services

 * Depression & Anxiety
 * Anxiety Treatment
 * Depression Treatment
 * Seasonal Affective Disorder
 * Ella® Morning-After Pill
 * Insomnia
 * Erectile Dysfunction Delivery
 * Birth Control
 * Hair Loss
 * Acne
 * Premature Ejaculation
 * Cold Sore
 * Genital Herpes
 * Acid Reflux
 * High Blood Pressure
 * Hot Flashes Treatment
 * Migraine
 * Dark Spot Treatment
 * Hypothyroidism
 * Stop Smoking
 * Cholesterol
 * Asthma

 * Treatment Services

 * Primary Care Complete
 * Erectile Dysfunction
 * Sinus Infection
 * UTI

 * Lab Test

 * STD Testing
 * A1C Blood Test
 * Cholesterol Test
 * Blood Type Test

 * Medicines

 * Sildenafil
 * Viagra
 * Cialis
 * Cialis Daily
 * Tadalafil
 * Finasteride
 * Yasmin
 * Sprintec
 * Lexapro
 * Zoloft
 * Wellbutrin
 * Prozac
 * Amitriptyline
 * Errin
 * Ortho Tri-cyclen Lo
 * Bupropion
 * Escitalopram
 * Fluoxetine
 * Sertraline

 * Consent, Privacy & Legal

 * For Regulators
 * Prescription Policy
 * Consent to Telehealth
 * Consent to Sensitive Data Processing
 * Privacy Policy
 * Terms of Useupdated
 * Cookie Policy
 * Cancellation Policynew
 * Refund Policynew

 * About Us

 * Our Story
 * Careers
 * Healthaid Blog
 * Mapping US Contraception Data
 * Medical Team
 * Meet our Lemons
 * FAQ
 * The Squeeze