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Text Content

 * Callplan – Call center software


Select Page
 * Callplan – Call center software



Elevate Every Customer Conversation


ELEVATE EFFICIENCY, REDUCE COST!

Deliver optimized agent performance, obtain actionable business insights and
enhanced customer understanding with AI-Powered Conversation Intelligence.
Enhance your Conversation Intelligence Insights.

Try for free



ENHANCE YOUR CONVERSATION INTELLIGENCE INSIGHTS.

Book A Demo


TRY OUT OUR FREE DEMO

Enhance your Conversation Intelligence Insights.

First name

Last name

Email Address

Phone

Company Name

Number of agents Number of agents1-2021-5051-20021-500500+

13 + 7 =

Try for Free



Trusted by hundreds of leading companies




NUMBER OF CALLS


NUMBER OF MINUTES


NUMBER OF INSIGHTS


ENHANCE AND AUTOMATE QUALITY ASSURANCE

L
K
Optimized Agent Performance
L
K
Quality Assurance
L
K
Agent Assist

OPTIMIZED AGENT PERFORMANCE

Automated call transcription, summarization and classification, seamless CRM
data exchange to improved agent utilization



QUALITY ASSURANCE

Automated agent performance analysis, script adherence, and agent scoring
pinpoint areas for improvement, eliminating random sampling and enhancing QA
efficiency and service quality.



AGENTASSIST

AI guided customer interactions using historic call data, with real-time
suggestions and information for improved service and efficient agent training
and onboarding



Callplan.io


THE POWER OF AI IN ANALYITICS

Read More


DISCOVER AND ANALYSE BUSINESS INSIGHTS

efficient and flexible


THIS IS TITLE RELIABILTY OF CALLPLAN.IO

Our system is developed throug real life call center situations over the course
of 12 years. Lorem Ipsum is simply dummy text of the printing and typesetting
industry.



ACTIONABLE BUSINESS INSIGHTS

Advanced conversation intelligence, trends analysis, and problem/solution
identification drive strategic decision-making



ENHANCED CUSTOMER UNDERSTANDING

Multilingual transcriptions, conversation, sentiment and emotion analysis
provide deeper insights into customer needs, problems and solutions



COMPLIANCE ADHERENCE

Adherence to industry standards and regulatory frameworks assuring data privacy
through sensitive data detection, redaction or encryption critical for sectors
like finance and healthcare




WHAT IS CONVERSATION QUALITY INTELLIGENCE

Conversation Intelligence (CI) is a vital tool that hinges on human analysis and
evaluation. It involves the detailed review of customer calls by quality
assurance teams, focusing not just on the content but also on tone, context, and
conversation dynamics

INDUSTRY & REGULATORY COMPLIANCE


Callplan is committed to securely managing your data and adheres to all
applicable laws, regulations, and industry certifications, including:
K

PCI DSS | CALLPLAN IS A PCI DSS LEVEL 2 CERTIFIED SERVICE PROVIDER.

K

GDPR | CALLPLAN MAINTAINS A ROBUST INFORMATION SECURITY PROGRAM TO COMPLY WITH
GDPR.

K

ISO27001 | CALLPLAN ADHERES TO THE ISO27001 STANDARD FOR INFORMATION SECURITY
MANAGEMENT.

DATA SECURITY PRACTICES


K

DATA ENCRYPTION AT REST AND IN TRANSIT

K

ACCESS CONTROL WITH 2FA AND VPN

K

APPLICATION SECURITY TESTING

K

SECURE DEVELOPMENT LIFECYCLE

K

THIRD-PARTY SUBPROCESSOR MANAGEMENT

K

IDENTITY AND ACCESS MANAGEMENT FOR EMPLOYEES

K

HARDWARE SECURITY FOR EMPLOYEES

K

RESPONSIBLE DISCLOSURE POLICY

AI, SECURITY & PRIVACY


We handle securely, responsibly and in compliance with applicable laws and
regulations all the data we collect, process and disclose. Data is only retained
for as long as necessary to provide our services, comply with applicable law and
align with our client’s requirements.
All our services are provided from our EU based private cloud infrastructure. AI
workloads are run in-house, and as an exception, customer specific workloads may
be outsourced to carefully vetted third-party providers who meet or exceed our
own standards. Shared data is anonymized or de-identified.
integration options


INTEGRATE YOUR EXISTING TOOLS WITH US




CLIENT TESTIMONALS


KYRIL DAVIDENKO

QA Supervisor | ResultsCX
“As a QA Supervisor at ResultsCX, I’ve improved my productivity of my team using
Callplan’s Conversation Intelligence Insights. The automated call transcription,
translation, summarization, and agent scoring have revolutionized our
operations. Your tool’s ability to automatically flag non-compliance areas is
invaluable, greatly enhancing our product support and compliance adherence.”


CARL SYSTOVKO

Manager | Decathlon

“The Callplan Conversation Intelligence solution has proven to be an invaluable
tool in our Contact Center. It has provided us with deeper insights into the
reasons why our end users get in touch with us, enabling us to improve our
customer experience and product support. The solution’s automated data mining
capabilities have been particularly beneficial in identifying patterns and
trends related to our products’ quality. Last but not least, the agent
performance tracking feature has facilitated recognizing and rewarding top
performers, fostering a culture of excellence within our Contact Center.”


DANIEL G.

director of operations | Wizzair

“As an airline, we are constantly striving to improve our customers’ experience.
The Conversation Intelligence Insights from Callplan have been instrumental in
helping us to identify areas where we can make improvements. We’ve been able to
obtain a new level of customer sentiment and satisfaction metrics that were
never before available on such a scale and at such a price.”


KENNY FITZGERALD

Managing director | Zumba
“We’ve been impressed with the Conversation Intelligence Insights provided by
Callplan’s AI Powered Platform. The insights have helped us to identify areas
where we can improve our product support and customer service. These insights
have led to a significant improvement in our overall customer experience.”


ANYA TIPOLI

System manager | Crocs
“At Crocs, our dedication to customer satisfaction is fundamental. Leveraging
Callplan Conversation Intelligence Insights, we’ve successfully pinpointed key
opportunities to elevate our customer support and expand our product range. This
valuable data has guided us in launching new offerings, which have been
enthusiastically received by our customers.”


KYRIL DAVIDENKO

QA Supervisor | ResultsCX
“As a QA Supervisor at ResultsCX, I’ve improved my productivity of my team using
Callplan’s Conversation Intelligence Insights. The automated call transcription,
translation, summarization, and agent scoring have revolutionized our
operations. Your tool’s ability to automatically flag non-compliance areas is
invaluable, greatly enhancing our product support and compliance adherence.”


CARL SYSTOVKO

Manager | Decathlon

“The Callplan Conversation Intelligence solution has proven to be an invaluable
tool in our Contact Center. It has provided us with deeper insights into the
reasons why our end users get in touch with us, enabling us to improve our
customer experience and product support. The solution’s automated data mining
capabilities have been particularly beneficial in identifying patterns and
trends related to our products’ quality. Last but not least, the agent
performance tracking feature has facilitated recognizing and rewarding top
performers, fostering a culture of excellence within our Contact Center.”


DANIEL G.

director of operations | Wizzair

“As an airline, we are constantly striving to improve our customers’ experience.
The Conversation Intelligence Insights from Callplan have been instrumental in
helping us to identify areas where we can make improvements. We’ve been able to
obtain a new level of customer sentiment and satisfaction metrics that were
never before available on such a scale and at such a price.”


KENNY FITZGERALD

Managing director | Zumba
“We’ve been impressed with the Conversation Intelligence Insights provided by
Callplan’s AI Powered Platform. The insights have helped us to identify areas
where we can improve our product support and customer service. These insights
have led to a significant improvement in our overall customer experience.”



give it a try


TRY OUT OUR FREE DEMO OR SEND US A NOTE

Enhance your Conversation Intelligence Insights.

Book A Demo


TRY OUT OUR FREE DEMO

Enhance your Conversation Intelligence Insights.

First name

Last name

Email Address

Phone

Company Name

Number of agents Number of agents1-2021-5051-20021-500500+

7 + 10 =

Try for Free
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