help.venmo.com
Open in
urlscan Pro
104.18.248.37
Public Scan
Submitted URL: https://help.venmo.com/hc/en-us/requests/new
Effective URL: https://help.venmo.com/hc/en-us/requests/new?ticket_form_id=624807
Submission Tags: falconsandbox
Submission: On February 07 via api from US — Scanned from DE
Effective URL: https://help.venmo.com/hc/en-us/requests/new?ticket_form_id=624807
Submission Tags: falconsandbox
Submission: On February 07 via api from US — Scanned from DE
Form analysis 2 forms found in the DOM
GET /hc/en-us/search
<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search"
name="query" id="query" placeholder="What are you looking for?" autocomplete="off" aria-label="What are you looking for?"></form>POST /hc/en-us/requests
<form id="new_request" class="request-form" data-form="" data-form-type="request" action="/hc/en-us/requests" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" autocomplete="off">
<div class="form-field select optional request_ticket_form_id"><label for="request_issue_type_select">Which category best describes your problem?</label>
<a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_32doqdts9" aria-label="Which category best describes your problem?" pa-marked="1" style="max-width: 100%;">Support Request</a><select
name="request[ticket_form_id]" id="request_issue_type_select" aria-label="Which category best describes your problem?" autofocus="autofocus" style="display: none;">
<option data-url="https://help.venmo.com/hc/en-us/requests/new" value="-">-</option>
<option data-url="https://help.venmo.com/hc/en-us/requests/new?ticket_form_id=360001521814" value="360001521814">Document Upload</option>
<option data-url="https://help.venmo.com/hc/en-us/requests/new?ticket_form_id=624807" selected="selected" value="624807">Support Request</option>
</select>
</div>
<div class="form-field string required request_custom_fields_79828207">
<label id="request_custom_fields_79828207_label" for="request_custom_fields_79828207">Full name</label>
<input type="text" name="request[custom_fields][79828207]" id="request_custom_fields_79828207" aria-required="true" aria-labelledby="request_custom_fields_79828207_label">
</div>
<div class="form-field string required request_custom_fields_80224908">
<label id="request_custom_fields_80224908_label" for="request_custom_fields_80224908">Phone number</label>
<input type="number" name="request[custom_fields][80224908]" id="request_custom_fields_80224908" step="1" aria-required="true" aria-describedby="request_custom_fields_80224908_hint" aria-labelledby="request_custom_fields_80224908_label">
<p id="request_custom_fields_80224908_hint">Please enter numbers only; no dashes. If you have a Venmo account, please use the phone number on file.</p>
</div>
<div class="form-field string required request_anonymous_requester_email"><label for="request_anonymous_requester_email">Email address on file with Venmo</label>
<input type="text" name="request[anonymous_requester_email]" id="request_anonymous_requester_email" aria-required="true">
<p>If you aren't sure or do not have a Venmo account, please enter the email address where you are best reached.</p>
</div>
<div class="form-field boolean optional request_custom_fields_360000185308">
<label id="request_custom_fields_360000185308_label" for="request_custom_fields_360000185308">I no longer have access to this email<span class="optional">(optional)</span></label>
<input name="request[custom_fields][360000185308]" type="hidden" value="off" autocomplete="off"><input aria-required="false" aria-labelledby="request_custom_fields_360000185308_label" type="checkbox" value="on"
name="request[custom_fields][360000185308]" id="request_custom_fields_360000185308">
</div>
<div class="form-field string optional request_custom_fields_360000185328" hidden="">
<label id="request_custom_fields_360000185328_label" for="request_custom_fields_360000185328">Please enter an email address where we can reach you</label>
<input type="text" name="request[custom_fields][360000185328]" id="request_custom_fields_360000185328" aria-required="false" aria-labelledby="request_custom_fields_360000185328_label" disabled="">
</div>
<div class="form-field string required request_subject">
<label id="request_subject_label" for="request_subject">Subject</label>
<input type="text" name="request[subject]" id="request_subject" maxlength="150" size="150" aria-required="true" aria-labelledby="request_subject_label">
</div>
<div class="suggestion-list" data-hc-class="searchbox" data-hc-suggestion-list="true"></div>
<div class="form-field string required request_custom_fields_30246667">
<label id="request_custom_fields_30246667_label" for="request_custom_fields_30246667">How can we help?</label>
<input type="hidden" name="request[custom_fields][30246667]" id="request_custom_fields_30246667" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I'm a Venmo customer and need help with my account","value":"customer"},{"label":"I'm not a Venmo customer","value":"non_customer"}]"
aria-required="true" aria-labelledby="request_custom_fields_30246667_label"
value=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_x05iqy1ww" aria-required="true" aria-labelledby="request_custom_fields_30246667_label" style="max-width: 100%;" pa-marked="1">-</a>
</div>
<div class="form-field string optional request_custom_fields_30635918" hidden="">
<label id="request_custom_fields_30635918_label" for="request_custom_fields_30635918">What can we help with?</label>
<input type="hidden" name="request[custom_fields][30635918]" id="request_custom_fields_30635918" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I see Venmo charges on my bank or credit card statement","value":"unknown_charges"},{"label":"Other (Please tell us how we can help)","value":"other_not_customer"}]"
aria-required="false" aria-describedby="request_custom_fields_30635918_hint" aria-labelledby="request_custom_fields_30635918_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_t4gxm7am7" aria-required="false" aria-labelledby="request_custom_fields_30635918_label" aria-describedby="request_custom_fields_30635918_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_30635918_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30225038" hidden="">
<label id="request_custom_fields_30225038_label" for="request_custom_fields_30225038">Which best describes your issue?</label>
<input type="hidden" name="request[custom_fields][30225038]" id="request_custom_fields_30225038" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Signing In","value":"signing_in"},{"label":"Payments and Requests","value":"payments_and_requests"},{"label":"Payment Methods","value":"bank_accounts_and_cards"},{"label":"Venmo Debit Card Question","value":"venmo_card_question"},{"label":"Account Settings","value":"account_settings"},{"label":"Bank Transfers","value":"bank_transfers"},{"label":"Purchasing with Venmo","value":"purchasing_with_venmo"},{"label":"Security","value":"security"},{"label":"Business Profiles and Charity Profiles","value":"business_profile"},{"label":"Selling with Personal Profiles","value":"personal_profiles"},{"label":"Tax Related Question","value":"tax_related_question"},{"label":"Venmo Credit Card","value":"venmo_credit_card"}]"
aria-required="false" aria-describedby="request_custom_fields_30225038_hint" aria-labelledby="request_custom_fields_30225038_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_qwptq0opl" aria-required="false" aria-labelledby="request_custom_fields_30225038_label" aria-describedby="request_custom_fields_30225038_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_30225038_hint">Choose the category that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30586378" hidden="">
<label id="request_custom_fields_30586378_label" for="request_custom_fields_30586378">Signing In</label>
<input type="hidden" name="request[custom_fields][30586378]" id="request_custom_fields_30586378" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I have a new phone number","value":"new_phone_number"},{"label":"I didn't receive the code to login","value":"code_to_login"},{"label":"I forgot my password","value":"forgot_my_password"},{"label":"Other","value":"other_singing_in"}]"
aria-required="false" aria-describedby="request_custom_fields_30586378_hint" aria-labelledby="request_custom_fields_30586378_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_cjei9e4ww" aria-required="false" aria-labelledby="request_custom_fields_30586378_label" aria-describedby="request_custom_fields_30586378_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_30586378_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30225418" hidden="">
<label id="request_custom_fields_30225418_label" for="request_custom_fields_30225418">Payments and Requests</label>
<input type="hidden" name="request[custom_fields][30225418]" id="request_custom_fields_30225418" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Unknown payer","value":"unknown_payer"},{"label":"I paid the wrong person","value":"paid_wrong_person"},{"label":"I sent a payment and it's listed as Incomplete","value":"sent_money_new_user"},{"label":"Payment limits","value":"payment_limits"},{"label":"Missing payment","value":"missing_payment"},{"label":"I was charged incorrectly for a payment","value":"charged_incorrectly_for_a_payment"},{"label":"Payment mistake","value":"payment_mistake"},{"label":"I'd like a statement or transaction history","value":"transaction_history"},{"label":"Other","value":"other_payments_requests"}]"
aria-required="false" aria-describedby="request_custom_fields_30225418_hint" aria-labelledby="request_custom_fields_30225418_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_b1tpn7c6q" aria-required="false" aria-labelledby="request_custom_fields_30225418_label" aria-describedby="request_custom_fields_30225418_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_30225418_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30508418" hidden="">
<label id="request_custom_fields_30508418_label" for="request_custom_fields_30508418">Payment Methods</label>
<input type="hidden" name="request[custom_fields][30508418]" id="request_custom_fields_30508418" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Bank account verification","value":"bank_account_verification"},{"label":"Credit card fees","value":"credit_card_fees"},{"label":"Adding/Deleting a bank account or card","value":"adding_deleting_bank_account_card"},{"label":"My bank account has failed in the past","value":"bank_account_failed"},{"label":"Venmo says my bank account or card is already on file","value":"account_card_on_file"},{"label":"Other","value":"other_accounts_cards"}]"
aria-required="false" aria-describedby="request_custom_fields_30508418_hint" aria-labelledby="request_custom_fields_30508418_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_i8on0evn4" aria-required="false" aria-labelledby="request_custom_fields_30508418_label" aria-describedby="request_custom_fields_30508418_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_30508418_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_360016855114" hidden="">
<label id="request_custom_fields_360016855114_label" for="request_custom_fields_360016855114">Venmo Debit Card Question</label>
<input type="hidden" name="request[custom_fields][360016855114]" id="request_custom_fields_360016855114" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"My Venmo Debit Card is lost or stolen","value":"card_lost_or_stolen"},{"label":"Dispute a charge (unauthorized, item not received, etc.)","value":"dispute_a_charge"},{"label":"Other","value":"other_venmo_card_question"}]"
aria-required="false" aria-describedby="request_custom_fields_360016855114_hint" aria-labelledby="request_custom_fields_360016855114_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_pt5fuzo7z" aria-required="false" aria-labelledby="request_custom_fields_360016855114_label" aria-describedby="request_custom_fields_360016855114_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_360016855114_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30590838" hidden="">
<label id="request_custom_fields_30590838_label" for="request_custom_fields_30590838">Account Settings</label>
<input type="hidden" name="request[custom_fields][30590838]" id="request_custom_fields_30590838" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"My account is frozen","value":"account_frozen"},{"label":"New email address or phone number","value":"new_email_phone"},{"label":"Other","value":"other_account_settings"}]"
aria-required="false" aria-describedby="request_custom_fields_30590838_hint" aria-labelledby="request_custom_fields_30590838_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_c05hrmiep" aria-required="false" aria-labelledby="request_custom_fields_30590838_label" aria-describedby="request_custom_fields_30590838_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_30590838_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30545777" hidden="">
<label id="request_custom_fields_30545777_label" for="request_custom_fields_30545777">Bank Transfers</label>
<input type="hidden" name="request[custom_fields][30545777]" id="request_custom_fields_30545777" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I have an issue with a bank transfer","value":"missing_bank_transfer"},{"label":"I don't recognize the account my bank transfer was sent to","value":"wrong_account_transfer"},{"label":"Other","value":"other_bank_transfers"}]"
aria-required="false" aria-describedby="request_custom_fields_30545777_hint" aria-labelledby="request_custom_fields_30545777_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_3ywmhm3nf" aria-required="false" aria-labelledby="request_custom_fields_30545777_label" aria-describedby="request_custom_fields_30545777_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_30545777_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30616507" hidden="">
<label id="request_custom_fields_30616507_label" for="request_custom_fields_30616507">Purchasing with Venmo</label>
<input type="hidden" name="request[custom_fields][30616507]" id="request_custom_fields_30616507" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I have questions about using Venmo to shop in other apps or online","value":"shopping_question"},{"label":"I had trouble or an issue making a purchase","value":"issue_making_purchase"},{"label":"I did not receive the item I purchased","value":"did_not_recieve_item"},{"label":"I'm not happy with the item I received","value":"not_happy_with_item"},{"label":"I have questions about using Venmo QR codes to shop in stores","value":"questions_about_merchant_qr_codes"},{"label":"There's an unauthorized purchase on my account","value":"unauthorized_purchase"},{"label":"Other","value":"other_purchasing_venmo"}]"
aria-required="false" aria-describedby="request_custom_fields_30616507_hint" aria-labelledby="request_custom_fields_30616507_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_a5f4jnol4" aria-required="false" aria-labelledby="request_custom_fields_30616507_label" aria-describedby="request_custom_fields_30616507_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_30616507_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_30590398" hidden="">
<label id="request_custom_fields_30590398_label" for="request_custom_fields_30590398">Security</label>
<input type="hidden" name="request[custom_fields][30590398]" id="request_custom_fields_30590398" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I see activity on my Venmo account that I didn't authorize","value":"unauth_activity"},{"label":"I lost my phone and would like to temporarily suspend my account","value":"lost_phone"},{"label":"I need to report that an account is being impersonated","value":"impersonation_report"},{"label":"Other","value":"other_security"}]"
aria-required="false" aria-describedby="request_custom_fields_30590398_hint" aria-labelledby="request_custom_fields_30590398_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_da40h6iib" aria-required="false" aria-labelledby="request_custom_fields_30590398_label" aria-describedby="request_custom_fields_30590398_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_30590398_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_360045157854" hidden="">
<label id="request_custom_fields_360045157854_label" for="request_custom_fields_360045157854">Business Profiles and Charity Profiles</label>
<input type="hidden" name="request[custom_fields][360045157854]" id="request_custom_fields_360045157854" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I have questions about my business profile or charity profile","value":"business_profile_question"},{"label":"I need help setting up my business profile or charity profile","value":"business_profile_setup_help"},{"label":"I need help with a transaction on my business profile or charity profile","value":"business_profile_transaction_help"}]"
aria-required="false" aria-describedby="request_custom_fields_360045157854_hint" aria-labelledby="request_custom_fields_360045157854_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_zresfcfn6" aria-required="false" aria-labelledby="request_custom_fields_360045157854_label" aria-describedby="request_custom_fields_360045157854_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_360045157854_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_8425561201683" hidden="">
<label id="request_custom_fields_8425561201683_label" for="request_custom_fields_8425561201683">Selling with Personal Profiles</label>
<input type="hidden" name="request[custom_fields][8425561201683]" id="request_custom_fields_8425561201683" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"I sold something on Venmo and need help with a transaction","value":"sold_something_and_need_help_with_transaction"},{"label":"Someone paid my personal profile and I was charged a fee","value":"personal_profile_was_charged_a_fee"}]"
aria-required="false" aria-describedby="request_custom_fields_8425561201683_hint" aria-labelledby="request_custom_fields_8425561201683_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_wqm4o6crk" aria-required="false" aria-labelledby="request_custom_fields_8425561201683_label" aria-describedby="request_custom_fields_8425561201683_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_8425561201683_hint">Choose the issue that best fits your problem</p>
</div>
<div class="form-field string optional request_custom_fields_80157567" hidden="">
<label id="request_custom_fields_80157567_label" for="request_custom_fields_80157567">Last four digits of bank or card account number connected to your Venmo account (e.g. "1234")</label>
<input type="text" name="request[custom_fields][80157567]" id="request_custom_fields_80157567" aria-required="false" aria-describedby="request_custom_fields_80157567_hint" aria-labelledby="request_custom_fields_80157567_label" disabled="">
<p id="request_custom_fields_80157567_hint">Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security</p>
</div>
<div class="form-field string optional request_custom_fields_80914307" hidden="">
<label id="request_custom_fields_80914307_label" for="request_custom_fields_80914307">The full <a href="https://help.venmo.com/hc/en-us/articles/209690058" target="_blank" pa-marked="1">routing number</a> for a bank, or, if providing a card, the
first 6 digits of the card number</label>
<input type="number" name="request[custom_fields][80914307]" id="request_custom_fields_80914307" step="1" aria-required="false" aria-describedby="request_custom_fields_80914307_hint" aria-labelledby="request_custom_fields_80914307_label"
disabled="">
<p id="request_custom_fields_80914307_hint">Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security</p>
</div>
<div class="form-field string optional request_custom_fields_80158427" hidden="">
<label id="request_custom_fields_80158427_label" for="request_custom_fields_80158427">Verify old phone number on file with Venmo (if it has changed)</label>
<input type="text" name="request[custom_fields][80158427]" id="request_custom_fields_80158427" aria-required="false" aria-labelledby="request_custom_fields_80158427_label" disabled="">
</div>
<div class="form-field string optional request_custom_fields_80497308" hidden="">
<label id="request_custom_fields_80497308_label" for="request_custom_fields_80497308">Date of Payment</label>
<input type="text" class="datepicker" value="" disabled=""><input type="text" name="request[custom_fields][80497308]" id="request_custom_fields_80497308" data-datepicker="" data-format="YYYY-MM-DD" class="" aria-required="false"
aria-labelledby="request_custom_fields_80497308_label" readonly="readonly" style="display: none;" disabled="">
</div>
<div class="form-field string optional request_custom_fields_80497548" hidden="">
<label id="request_custom_fields_80497548_label" for="request_custom_fields_80497548">Amount of payment</label>
<input type="text" name="request[custom_fields][80497548]" id="request_custom_fields_80497548" aria-required="false" aria-labelledby="request_custom_fields_80497548_label" disabled="">
</div>
<div class="form-field string optional request_custom_fields_80112727" hidden="">
<label id="request_custom_fields_80112727_label" for="request_custom_fields_80112727">Username of person you paid (e.g. @johnsmith)</label>
<input type="text" name="request[custom_fields][80112727]" id="request_custom_fields_80112727" aria-required="false" aria-labelledby="request_custom_fields_80112727_label" disabled="">
</div>
<div class="form-field string optional request_custom_fields_17613881505299" hidden="">
<label id="request_custom_fields_17613881505299_label" for="request_custom_fields_17613881505299">Username of person who paid you (e.g. @johnsmith)</label>
<input type="text" name="request[custom_fields][17613881505299]" id="request_custom_fields_17613881505299" aria-required="false" aria-labelledby="request_custom_fields_17613881505299_label" disabled="">
</div>
<div class="form-field string optional request_custom_fields_80497708" hidden="">
<label id="request_custom_fields_80497708_label" for="request_custom_fields_80497708">Username, phone number and email address of person you meant to pay (e.g. @johnsmith 555-555-5555 johnsmith@johnsmith.com)</label>
<input type="text" name="request[custom_fields][80497708]" id="request_custom_fields_80497708" aria-required="false" aria-labelledby="request_custom_fields_80497708_label" disabled="">
</div>
<div class="form-field string optional request_custom_fields_4417779132947" hidden="">
<label id="request_custom_fields_4417779132947_label" for="request_custom_fields_4417779132947">Was the payment to a merchant?</label>
<input type="hidden" name="request[custom_fields][4417779132947]" id="request_custom_fields_4417779132947" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Yes","value":"merchpay_yes"},{"label":"No","value":"merchpay_no"}]"
aria-required="false" aria-labelledby="request_custom_fields_4417779132947_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_9bjebzhl2" aria-required="false" aria-labelledby="request_custom_fields_4417779132947_label" style="max-width: 100%;" pa-marked="1">-</a>
</div>
<div class="form-field string optional request_custom_fields_4521145635731" hidden="">
<label id="request_custom_fields_4521145635731_label" for="request_custom_fields_4521145635731">Verification Amounts</label>
<input type="text" name="request[custom_fields][4521145635731]" id="request_custom_fields_4521145635731" aria-required="false" aria-describedby="request_custom_fields_4521145635731_hint" aria-labelledby="request_custom_fields_4521145635731_label"
disabled="">
<p id="request_custom_fields_4521145635731_hint">If you used the manual verification option, check your bank statement for two small deposits and two small withdrawals. What were the two separate amounts you found?</p>
</div>
<div class="form-field string optional request_custom_fields_80497488" hidden="">
<label id="request_custom_fields_80497488_label" for="request_custom_fields_80497488">Date of Transfer</label>
<input type="text" class="datepicker" value="" disabled=""><input type="text" name="request[custom_fields][80497488]" id="request_custom_fields_80497488" data-datepicker="" data-format="YYYY-MM-DD" class="" aria-required="false"
aria-labelledby="request_custom_fields_80497488_label" readonly="readonly" style="display: none;" disabled="">
</div>
<div class="form-field string optional request_custom_fields_80112567" hidden="">
<label id="request_custom_fields_80112567_label" for="request_custom_fields_80112567">Amount of transfer</label>
<input type="text" name="request[custom_fields][80112567]" id="request_custom_fields_80112567" aria-required="false" aria-labelledby="request_custom_fields_80112567_label" disabled="">
</div>
<div class="form-field string optional request_custom_fields_80165067" hidden="">
<label id="request_custom_fields_80165067_label" for="request_custom_fields_80165067">Last four digits of the account where this charge appeared</label>
<input type="text" name="request[custom_fields][80165067]" id="request_custom_fields_80165067" aria-required="false" aria-labelledby="request_custom_fields_80165067_label" disabled="">
</div>
<div class="form-field string optional request_custom_fields_80112527" hidden="">
<label id="request_custom_fields_80112527_label" for="request_custom_fields_80112527">Date of purchase</label>
<input type="text" class="datepicker" value="" disabled=""><input type="text" name="request[custom_fields][80112527]" id="request_custom_fields_80112527" data-datepicker="" data-format="YYYY-MM-DD" class="" aria-required="false"
aria-labelledby="request_custom_fields_80112527_label" readonly="readonly" style="display: none;" disabled="">
</div>
<div class="form-field string optional request_custom_fields_80165047" hidden="">
<label id="request_custom_fields_80165047_label" for="request_custom_fields_80165047">Amount of purchase</label>
<input type="text" name="request[custom_fields][80165047]" id="request_custom_fields_80165047" aria-required="false" aria-labelledby="request_custom_fields_80165047_label" disabled="">
</div>
<div class="form-field string optional request_custom_fields_80160327" hidden="">
<label id="request_custom_fields_80160327_label" for="request_custom_fields_80160327">Merchant (e.g. Poshmark, Munchery, etc.)</label>
<input type="text" name="request[custom_fields][80160327]" id="request_custom_fields_80160327" aria-required="false" aria-labelledby="request_custom_fields_80160327_label" disabled="">
</div>
<div class="form-field string optional request_custom_fields_80161667" hidden="">
<label id="request_custom_fields_80161667_label" for="request_custom_fields_80161667">Tracking number</label>
<input type="text" name="request[custom_fields][80161667]" id="request_custom_fields_80161667" aria-required="false" aria-labelledby="request_custom_fields_80161667_label" disabled="">
</div>
<div class="form-field string optional request_custom_fields_17575212942739" hidden="">
<label id="request_custom_fields_17575212942739_label" for="request_custom_fields_17575212942739">Have you contacted the merchant?</label>
<input type="hidden" name="request[custom_fields][17575212942739]" id="request_custom_fields_17575212942739" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Yes","value":"contacted_merch_y"},{"label":"No","value":"contacted_merch_n"}]"
aria-required="false" aria-describedby="request_custom_fields_17575212942739_hint" aria-labelledby="request_custom_fields_17575212942739_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_euuxdd2vc" aria-required="false" aria-labelledby="request_custom_fields_17575212942739_label" aria-describedby="request_custom_fields_17575212942739_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_17575212942739_hint">Please note we can only accept your claim if you have already contacted the merchant and failed to resolve the issue with them</p>
</div>
<div class="form-field string optional request_custom_fields_17612834067219" hidden="">
<label id="request_custom_fields_17612834067219_label" for="request_custom_fields_17612834067219">Have you tried contacting the recipient?</label>
<input type="hidden" name="request[custom_fields][17612834067219]" id="request_custom_fields_17612834067219" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Yes","value":"contacted_recipient_y"},{"label":"No","value":"contacted_recipient_n"}]"
aria-required="false" aria-describedby="request_custom_fields_17612834067219_hint" aria-labelledby="request_custom_fields_17612834067219_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_wkechkdij" aria-required="false" aria-labelledby="request_custom_fields_17612834067219_label" aria-describedby="request_custom_fields_17612834067219_hint" style="max-width: 100%;" pa-marked="1">-</a>
<p id="request_custom_fields_17612834067219_hint">If you know the recipient, have you talked to them about this payment mistake?</p>
</div>
<div class="form-field string optional request_custom_fields_17575322336275" hidden="">
<label id="request_custom_fields_17575322336275_label" for="request_custom_fields_17575322336275">Have you disputed this purchase with your bank or card issuer?</label>
<input type="hidden" name="request[custom_fields][17575322336275]" id="request_custom_fields_17575322336275" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Yes","value":"disputed_y"},{"label":"No","value":"disputed_n"}]"
aria-required="false" aria-labelledby="request_custom_fields_17575322336275_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_of0hi8t2c" aria-required="false" aria-labelledby="request_custom_fields_17575322336275_label" style="max-width: 100%;" pa-marked="1">-</a>
</div>
<div class="form-field text optional request_custom_fields_80161647" hidden="">
<label id="request_custom_fields_80161647_label" for="request_custom_fields_80161647">Please describe how this item differs from the item you originally purchased</label>
<textarea name="request[custom_fields][80161647]" id="request_custom_fields_80161647" aria-required="false" aria-labelledby="request_custom_fields_80161647_label" disabled=""></textarea>
</div>
<div class="form-field string optional request_custom_fields_80547268" hidden="">
<label id="request_custom_fields_80547268_label" for="request_custom_fields_80547268">Date activity occurred</label>
<input type="text" class="datepicker" value="" disabled=""><input type="text" name="request[custom_fields][80547268]" id="request_custom_fields_80547268" data-datepicker="" data-format="YYYY-MM-DD" class="" aria-required="false"
aria-labelledby="request_custom_fields_80547268_label" readonly="readonly" style="display: none;" disabled="">
</div>
<div class="form-field string optional request_custom_fields_80165107" hidden="">
<label id="request_custom_fields_80165107_label" for="request_custom_fields_80165107">Amount of payment</label>
<input type="text" name="request[custom_fields][80165107]" id="request_custom_fields_80165107" aria-required="false" aria-labelledby="request_custom_fields_80165107_label" disabled="">
</div>
<div class="form-field string optional request_custom_fields_16180340876691" hidden="">
<label id="request_custom_fields_16180340876691_label" for="request_custom_fields_16180340876691">Username of your account</label>
<input type="text" name="request[custom_fields][16180340876691]" id="request_custom_fields_16180340876691" aria-required="false" aria-labelledby="request_custom_fields_16180340876691_label" disabled="">
</div>
<div class="form-field string request_custom_fields_16180364115987 optional" hidden="">
<label id="request_custom_fields_16180364115987_label" for="request_custom_fields_16180364115987">Username of the account you're reporting</label>
<input type="text" name="request[custom_fields][16180364115987]" id="request_custom_fields_16180364115987" aria-required="true" aria-labelledby="request_custom_fields_16180364115987_label" disabled="">
</div>
<div class="form-field string request_custom_fields_16180392288915 optional" hidden="">
<label id="request_custom_fields_16180392288915_label" for="request_custom_fields_16180392288915">Name on the account you're reporting</label>
<input type="text" name="request[custom_fields][16180392288915]" id="request_custom_fields_16180392288915" aria-required="true" aria-labelledby="request_custom_fields_16180392288915_label" disabled="">
</div>
<div class="form-field string request_custom_fields_16180400899219 optional" hidden="">
<label id="request_custom_fields_16180400899219_label" for="request_custom_fields_16180400899219">Date of activity</label>
<input type="text" class="datepicker" value="" disabled=""><input type="text" name="request[custom_fields][16180400899219]" id="request_custom_fields_16180400899219" data-datepicker="" data-format="YYYY-MM-DD" class="" aria-required="true"
aria-labelledby="request_custom_fields_16180400899219_label" readonly="readonly" style="display: none;" disabled="">
</div>
<div class="form-field string optional request_custom_fields_21412162907411" hidden="">
<label id="request_custom_fields_21412162907411_label" for="request_custom_fields_21412162907411">Statement Start Date</label>
<input type="text" class="datepicker" value="" disabled=""><input type="text" name="request[custom_fields][21412162907411]" id="request_custom_fields_21412162907411" data-datepicker="" data-format="YYYY-MM-DD" class="" aria-required="false"
aria-labelledby="request_custom_fields_21412162907411_label" readonly="readonly" style="display: none;" disabled="">
</div>
<div class="form-field string optional request_custom_fields_21412193048339" hidden="">
<label id="request_custom_fields_21412193048339_label" for="request_custom_fields_21412193048339">Statement End Date</label>
<input type="text" class="datepicker" value="" disabled=""><input type="text" name="request[custom_fields][21412193048339]" id="request_custom_fields_21412193048339" data-datepicker="" data-format="YYYY-MM-DD" class="" aria-required="false"
aria-labelledby="request_custom_fields_21412193048339_label" readonly="readonly" style="display: none;" disabled="">
</div>
<div class="form-field string optional request_custom_fields_17612927146003" hidden="">
<label id="request_custom_fields_17612927146003_label" for="request_custom_fields_17612927146003">Will you attach a screenshot showing the payment notification?</label>
<input type="hidden" name="request[custom_fields][17612927146003]" id="request_custom_fields_17612927146003" autocomplete="off"
data-tagger="[{"label":"-","value":""},{"label":"Yes, the screenshot is attached","value":"screenshot_y"},{"label":"No, I cannot provide any screenshot","value":"screenshot_n"}]"
aria-required="false" aria-labelledby="request_custom_fields_17612927146003_label" value=""
disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_3vlwbzt08" aria-required="false" aria-labelledby="request_custom_fields_17612927146003_label" style="max-width: 100%;" pa-marked="1">-</a>
</div>
<div class="form-field text required request_description">
<label id="request_description_label" for="request_description">Tell us what’s up</label>
<textarea name="request[description]" id="request_description" aria-required="true" aria-labelledby="request_description_label"></textarea><input type="hidden" name="request[description_mimetype]" id="request_description_mimetype"
value="text/plain" style="display: none;" autocomplete="off">
</div>
<div class="form-field string optional request_custom_fields_1500004368201" style="display: none;">
<label id="request_custom_fields_1500004368201_label" for="request_custom_fields_1500004368201"><span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][1500004368201]" id="request_custom_fields_1500004368201" aria-required="false" aria-labelledby="request_custom_fields_1500004368201_label">
</div>
<div class="form-field string optional request_custom_fields_1500004443122" style="display: none;">
<label id="request_custom_fields_1500004443122_label" for="request_custom_fields_1500004443122"><span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][1500004443122]" id="request_custom_fields_1500004443122" aria-required="false" aria-labelledby="request_custom_fields_1500004443122_label">
</div>
<div class="form-field string optional request_custom_fields_21125278682899" style="display: none;">
<label id="request_custom_fields_21125278682899_label" for="request_custom_fields_21125278682899">How did you find this form?<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][21125278682899]" id="request_custom_fields_21125278682899" aria-required="false" aria-labelledby="request_custom_fields_21125278682899_label">
</div>
<div class="form-field string optional request_custom_fields_24043543942291" style="display: none;">
<label id="request_custom_fields_24043543942291_label" for="request_custom_fields_24043543942291">Referrer<span class="optional">(optional)</span></label>
<input type="text" name="request[custom_fields][24043543942291]" id="request_custom_fields_24043543942291" aria-required="false" aria-labelledby="request_custom_fields_24043543942291_label">
</div>
<div class="form-field string optional request_custom_fields_9004819947795" style="display: none;">
<label id="request_custom_fields_9004819947795_label" for="request_custom_fields_9004819947795">Contact Submission ID<span class="optional">(optional)</span></label>
<input type="number" name="request[custom_fields][9004819947795]" id="request_custom_fields_9004819947795" step="1" aria-required="false" aria-labelledby="request_custom_fields_9004819947795_label">
</div>
<div class="form-field boolean optional request_custom_fields_25740293326867" style="display: none;">
<label id="request_custom_fields_25740293326867_label" for="request_custom_fields_25740293326867">Requesting Code<span class="optional">(optional)</span></label>
<input name="request[custom_fields][25740293326867]" type="hidden" value="off" autocomplete="off"><input aria-required="false" aria-labelledby="request_custom_fields_25740293326867_label" type="checkbox" value="on"
name="request[custom_fields][25740293326867]" id="request_custom_fields_25740293326867">
</div>
<div class="form-field boolean optional request_custom_fields_1500013182401" style="display: none;">
<label id="request_custom_fields_1500013182401_label" for="request_custom_fields_1500013182401">Accessibility Request<span class="optional">(optional)</span></label>
<input name="request[custom_fields][1500013182401]" type="hidden" value="off" autocomplete="off"><input aria-required="false" aria-labelledby="request_custom_fields_1500013182401_label" type="checkbox" value="on"
name="request[custom_fields][1500013182401]" id="request_custom_fields_1500013182401">
</div>
<script
data-conditional-fields="[{"parent_field_id":"request_custom_fields_30586378","value":"new_phone_number","child_fields":[{"id":"request_custom_fields_80157567","is_required":true},{"id":"request_custom_fields_80158427","is_required":true},{"id":"request_custom_fields_80914307","is_required":true}]},{"parent_field_id":"request_custom_fields_30586378","value":"code_to_login","child_fields":[{"id":"request_custom_fields_80157567","is_required":true},{"id":"request_custom_fields_80914307","is_required":true},{"id":"request_custom_fields_80158427","is_required":false}]},{"parent_field_id":"request_custom_fields_30225418","value":"paid_wrong_person","child_fields":[{"id":"request_custom_fields_80112727","is_required":true},{"id":"request_custom_fields_80497548","is_required":true},{"id":"request_custom_fields_80497708","is_required":true},{"id":"request_custom_fields_80497308","is_required":true}]},{"parent_field_id":"request_custom_fields_30225418","value":"payment_mistake","child_fields":[{"id":"request_custom_fields_80497308","is_required":true},{"id":"request_custom_fields_80497548","is_required":true},{"id":"request_custom_fields_80112727","is_required":true},{"id":"request_custom_fields_17612834067219","is_required":true}]},{"parent_field_id":"request_custom_fields_30225418","value":"charged_incorrectly_for_a_payment","child_fields":[{"id":"request_custom_fields_80497308","is_required":true},{"id":"request_custom_fields_80497548","is_required":true},{"id":"request_custom_fields_4417779132947","is_required":true}]},{"parent_field_id":"request_custom_fields_30225418","value":"missing_payment","child_fields":[{"id":"request_custom_fields_17613881505299","is_required":true},{"id":"request_custom_fields_80497548","is_required":true},{"id":"request_custom_fields_80497308","is_required":true},{"id":"request_custom_fields_17612927146003","is_required":true}]},{"parent_field_id":"request_custom_fields_30225418","value":"transaction_history","child_fields":[{"id":"request_custom_fields_21412193048339","is_required":true},{"id":"request_custom_fields_21412162907411","is_required":true}]},{"parent_field_id":"request_custom_fields_30545777","value":"missing_bank_transfer","child_fields":[{"id":"request_custom_fields_80497488","is_required":true},{"id":"request_custom_fields_80112567","is_required":true}]},{"parent_field_id":"request_custom_fields_30616507","value":"did_not_recieve_item","child_fields":[{"id":"request_custom_fields_80112527","is_required":true},{"id":"request_custom_fields_80160327","is_required":true},{"id":"request_custom_fields_80161667","is_required":false},{"id":"request_custom_fields_80165047","is_required":true},{"id":"request_custom_fields_17575212942739","is_required":true},{"id":"request_custom_fields_17575322336275","is_required":true}]},{"parent_field_id":"request_custom_fields_30616507","value":"not_happy_with_item","child_fields":[{"id":"request_custom_fields_80112527","is_required":true},{"id":"request_custom_fields_80160327","is_required":true},{"id":"request_custom_fields_80161647","is_required":true},{"id":"request_custom_fields_80165047","is_required":true},{"id":"request_custom_fields_17575212942739","is_required":true},{"id":"request_custom_fields_80161667","is_required":false},{"id":"request_custom_fields_17575322336275","is_required":true}]},{"parent_field_id":"request_custom_fields_30616507","value":"unauthorized_purchase","child_fields":[{"id":"request_custom_fields_80112527","is_required":true},{"id":"request_custom_fields_80160327","is_required":true},{"id":"request_custom_fields_80165067","is_required":true},{"id":"request_custom_fields_80165047","is_required":true},{"id":"request_custom_fields_17575322336275","is_required":true}]},{"parent_field_id":"request_custom_fields_30246667","value":"customer","child_fields":[{"id":"request_custom_fields_30225038","is_required":true}]},{"parent_field_id":"request_custom_fields_30246667","value":"non_customer","child_fields":[{"id":"request_custom_fields_30635918","is_required":true}]},{"parent_field_id":"request_custom_fields_30225038","value":"signing_in","child_fields":[{"id":"request_custom_fields_30586378","is_required":true}]},{"parent_field_id":"request_custom_fields_30225038","value":"payments_and_requests","child_fields":[{"id":"request_custom_fields_30225418","is_required":true}]},{"parent_field_id":"request_custom_fields_30225038","value":"bank_accounts_and_cards","child_fields":[{"id":"request_custom_fields_30508418","is_required":true}]},{"parent_field_id":"request_custom_fields_30225038","value":"account_settings","child_fields":[{"id":"request_custom_fields_30590838","is_required":true}]},{"parent_field_id":"request_custom_fields_30225038","value":"bank_transfers","child_fields":[{"id":"request_custom_fields_30545777","is_required":true}]},{"parent_field_id":"request_custom_fields_30225038","value":"purchasing_with_venmo","child_fields":[{"id":"request_custom_fields_30616507","is_required":true}]},{"parent_field_id":"request_custom_fields_30225038","value":"security","child_fields":[{"id":"request_custom_fields_30590398","is_required":true}]},{"parent_field_id":"request_custom_fields_30225038","value":"venmo_card_question","child_fields":[{"id":"request_custom_fields_360016855114","is_required":true}]},{"parent_field_id":"request_custom_fields_30225038","value":"business_profile","child_fields":[{"id":"request_custom_fields_360045157854","is_required":true}]},{"parent_field_id":"request_custom_fields_30225038","value":"personal_profiles","child_fields":[{"id":"request_custom_fields_8425561201683","is_required":true}]},{"parent_field_id":"request_custom_fields_360000185308","value":true,"child_fields":[{"id":"request_custom_fields_360000185328","is_required":false}]},{"parent_field_id":"request_custom_fields_30590398","value":"unauth_activity","child_fields":[{"id":"request_custom_fields_80165107","is_required":false},{"id":"request_custom_fields_80547268","is_required":true}]},{"parent_field_id":"request_custom_fields_30590398","value":"impersonation_report","child_fields":[{"id":"request_custom_fields_16180400899219","is_required":true},{"id":"request_custom_fields_16180340876691","is_required":true},{"id":"request_custom_fields_16180364115987","is_required":true},{"id":"request_custom_fields_16180392288915","is_required":true}]},{"parent_field_id":"request_custom_fields_360045157854","value":"business_profile_transaction_help","child_fields":[{"id":"request_custom_fields_80165047","is_required":true},{"id":"request_custom_fields_80112527","is_required":true}]},{"parent_field_id":"request_custom_fields_30508418","value":"bank_account_verification","child_fields":[{"id":"request_custom_fields_4521145635731","is_required":false}]},{"parent_field_id":"request_custom_fields_360016855114","value":"dispute_a_charge","child_fields":[{"id":"request_custom_fields_80112527","is_required":true},{"id":"request_custom_fields_80165047","is_required":true}]}]">
</script>
<div class="form-field">
<label for="request-attachments"> Attachments<span class="optional">(optional)</span>
</label>
<div id="upload-dropzone" class="upload-dropzone">
<input type="file" multiple="true" id="request-attachments" data-fileupload="true" data-dropzone="upload-dropzone" data-error="upload-error" data-create-url="/hc/en-us/request_uploads" data-name="request[attachments][]"
data-pool="request-attachments-pool" data-delete-confirm-msg="" aria-describedby="upload-error" accept=".3gp, .bmp, .csv, .gif, .heic, .heif, .hevc, .jpeg, .jpg, .mkv, .mov, .mp4, .pdf, .png, .xlsx">
<span>
<a pa-marked="1">Add file</a> or drop files here </span>
</div>
<div id="upload-error" class="notification notification-error notification-inline" style="display: none;">
<span data-upload-error-message=""></span>
</div>
<ul id="request-attachments-pool" class="upload-pool" data-template="upload-template"></ul>
<script type="text/html" id="upload-template">
<li class="upload-item" data-upload-item>
<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-hidden="true" class="upload-item-icon">
<path fill="none" stroke="currentColor" stroke-linecap="round" d="M2.5 4v4.5c0 1.7 1.3 3 3 3s3-1.3 3-3v-6c0-1.1-.9-2-2-2s-2 .9-2 2v6c0 .6.4 1 1 1s1-.4 1-1V4" />
</svg>
<div aria-hidden="true" class="upload-item-icon-spacer"></div>
<a class="upload-link" target="_blank" data-upload-link></a>
<p class="upload-path" data-upload-path></p>
<p class="upload-path" data-upload-size></p>
<p data-upload-issue class="notification notification-alert notification-inline" aria-hidden="true"></p>
<span class="upload-remove" aria-label="Remove attachment" role="button" tabindex="0" data-upload-remove>
<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" class="upload-item-icon">
<path stroke="currentColor" stroke-linecap="round" d="M3 9l6-6m0 6L3 3" />
</svg>
</span>
<div class="upload-progress" data-upload-progress></div>
<input type="hidden">
</li>
</script>
</div>
<footer>
<div id="attNote">
<div class="alert alert-warning attachment-tip" style="display: none;">If you do not remember your bank or card information or your email address on file with Venmo is not accessible, please attach the following information as proof of ID for
the fastest resolution:<ol>
<li>A picture (not a photocopy) of your unexpired US government-issued photo ID</li>
<li>A photo of yourself holding the same ID</li>
</ol>
</div><i>You may upload multiple attachments totaling up to 50 Mb. If your document includes a full credit card number, please partially or fully obscure the number prior to uploading.</i>
</div><br><input type="submit" name="commit" value="Submit" pa-marked="1">
</footer>
</form>Text Content
Skip to main content Log in FAST ANSWERS AT YOUR FINGERTIPS Find the details you need in our popular help center topics, or search by keyword to find more info on managing payments, opening disputes, and more. SEARCH FEATURED ARTICLES * Buying and Selling on Venmo FAQ * Cancel Payment * Can I use Venmo to buy or sell merchandise, goods, or services? * Bank Transfer Timeline * Bank Accounts & Cards - FAQ * Adding a Bank Account * Adding a Credit or Debit Card * Adding Money to Your Venmo Balance * About Current Tax Laws * Accessing Your Tax Documents Not what you need? Search popular topics in the Help center. Help center STILL NEED SOME HELP? LET US KNOW. If you need assistance with your personal account or your business profile, we’ve got your back. Fill out the form below, and our support team will follow up with you. Which category best describes your problem? Support Request- Document Upload Support Request Full name Phone number Please enter numbers only; no dashes. If you have a Venmo account, please use the phone number on file. Email address on file with Venmo If you aren't sure or do not have a Venmo account, please enter the email address where you are best reached. I no longer have access to this email(optional) Please enter an email address where we can reach you Subject How can we help? - What can we help with? - Choose the issue that best fits your problem Which best describes your issue? - Choose the category that best fits your problem Signing In - Choose the issue that best fits your problem Payments and Requests - Choose the issue that best fits your problem Payment Methods - Choose the issue that best fits your problem Venmo Debit Card Question - Choose the issue that best fits your problem Account Settings - Choose the issue that best fits your problem Bank Transfers - Choose the issue that best fits your problem Purchasing with Venmo - Choose the issue that best fits your problem Security - Choose the issue that best fits your problem Business Profiles and Charity Profiles - Choose the issue that best fits your problem Selling with Personal Profiles - Choose the issue that best fits your problem Last four digits of bank or card account number connected to your Venmo account (e.g. "1234") Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security The full routing number for a bank, or, if providing a card, the first 6 digits of the card number Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security Verify old phone number on file with Venmo (if it has changed) Date of Payment Amount of payment Username of person you paid (e.g. @johnsmith) Username of person who paid you (e.g. @johnsmith) Username, phone number and email address of person you meant to pay (e.g. @johnsmith 555-555-5555 johnsmith@johnsmith.com) Was the payment to a merchant? - Verification Amounts If you used the manual verification option, check your bank statement for two small deposits and two small withdrawals. What were the two separate amounts you found? Date of Transfer Amount of transfer Last four digits of the account where this charge appeared Date of purchase Amount of purchase Merchant (e.g. Poshmark, Munchery, etc.) Tracking number Have you contacted the merchant? - Please note we can only accept your claim if you have already contacted the merchant and failed to resolve the issue with them Have you tried contacting the recipient? - If you know the recipient, have you talked to them about this payment mistake? Have you disputed this purchase with your bank or card issuer? - Please describe how this item differs from the item you originally purchased Date activity occurred Amount of payment Username of your account Username of the account you're reporting Name on the account you're reporting Date of activity Statement Start Date Statement End Date Will you attach a screenshot showing the payment notification? - Tell us what’s up (optional) (optional) How did you find this form?(optional) Referrer(optional) Contact Submission ID(optional) Requesting Code(optional) Accessibility Request(optional) Attachments(optional) Add file or drop files here If you do not remember your bank or card information or your email address on file with Venmo is not accessible, please attach the following information as proof of ID for the fastest resolution: 1. A picture (not a photocopy) of your unexpired US government-issued photo ID 2. A photo of yourself holding the same ID You may upload multiple attachments totaling up to 50 Mb. If your document includes a full credit card number, please partially or fully obscure the number prior to uploading. OTHER WAYS TO CONNECT Chat with us Navigate to the Get Help section of the Venmo app and select Contact Us for the option to chat with a teammate. Teammates are available 8 a.m.–10 p.m. CT every day. Call for general support Call for help with payments to friends, transfers, and more at (855) 812-4430. Teammates are available 8 a.m.–8 p.m. CT every day. Call for card support Call the number on the back of your Venmo Debit or Credit Card. Phone support is offered from 8 a.m.–8 p.m. CT for Venmo Debit Cards and 24/7 for Venmo Credit Cards. If your card was lost or stolen, the Venmo app has self-service options for the Venmo Debit or Credit Card. SEND & RECEIVE * How it works * Tips & Tricks * Manage Balance * Direct Deposit * Crypto PAY WITH VENMO * Ways to pay * Pay businesses * Pay in apps & online * Pay in stores * Venmo Debit Card * Venmo Credit Card VENMO FOR BUSINESS * Ways to get paid * Accept Venmo Payments * Accept Venmo in apps & online HELP CENTER RESOURCES * Why Venmo * Trust & safety * Money Talks * Our fees * Developers COMPANY * About us * Jobs * Accessibility * News & Press * Blog LEGAL * Terms * Privacy * Cookies CONTACT US (opens in a new tab) (opens in a new tab) (opens in a new tab) (opens in a new tab) (opens in a new tab) Venmo is a service of PayPal, Inc., a licensed provider of money transfer services (NMLS ID: 910457). All money transmission is provided by PayPal, Inc. pursuant to PayPal, Inc.’s licenses. © 2021 PayPal, Inc. new_request_page We use cookies to improve your experience on our site. May we use marketing cookies to show you personalized ads? Manage all cookies Yes, I acceptNo, I decline