Submitted URL: https://helpdesk.acs-ami.com/
Effective URL: https://helpdesk.acs-ami.com/en/support/home
Submission: On July 17 via automatic, source certstream-suspicious — Scanned from CA

Summary

This website contacted 8 IPs in 3 countries across 6 domains to perform 21 HTTP transactions. The main IP is 3.77.74.5, located in Frankfurt am Main, Germany and belongs to AMAZON-02, US. The main domain is helpdesk.acs-ami.com.
TLS certificate: Issued by R10 on July 17th 2024. Valid for: 3 months.
This is the only time helpdesk.acs-ami.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
2 12 3.77.74.5 16509 (AMAZON-02)
1 2607:f8b0:400... 15169 (GOOGLE)
1 104.18.72.113 13335 (CLOUDFLAR...)
3 2607:f8b0:400... 15169 (GOOGLE)
3 52.219.169.61 16509 (AMAZON-02)
1 18.160.46.123 16509 (AMAZON-02)
1 13.32.208.113 16509 (AMAZON-02)
1 13.32.208.128 16509 (AMAZON-02)
21 8
Apex Domain
Subdomains
Transfer
12 acs-ami.com
helpdesk.acs-ami.com
1 MB
3 freshdev.io
static.freshdev.io — Cisco Umbrella Rank: 79650
cdn.freshdev.io — Cisco Umbrella Rank: 106732
25 KB
3 amazonaws.com
s3.eu-central-1.amazonaws.com
10 KB
3 gstatic.com
fonts.gstatic.com
44 KB
1 zdassets.com
theme.zdassets.com — Cisco Umbrella Rank: 58973
32 KB
1 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 110
1 KB
21 6
Domain Requested by
12 helpdesk.acs-ami.com 2 redirects helpdesk.acs-ami.com
3 s3.eu-central-1.amazonaws.com helpdesk.acs-ami.com
3 fonts.gstatic.com fonts.googleapis.com
2 cdn.freshdev.io static.freshdev.io
cdn.freshdev.io
1 static.freshdev.io helpdesk.acs-ami.com
1 theme.zdassets.com helpdesk.acs-ami.com
1 fonts.googleapis.com helpdesk.acs-ami.com
21 7

This site contains links to these domains. Also see Links.

Domain
www.freshworks.com
Subject Issuer Validity Valid
helpdesk.acs-ami.com
R10
2024-07-17 -
2024-10-15
3 months crt.sh
upload.video.google.com
WR2
2024-06-24 -
2024-09-16
3 months crt.sh
zdassets.com
E6
2024-06-29 -
2024-09-27
3 months crt.sh
*.gstatic.com
WR2
2024-06-24 -
2024-09-16
3 months crt.sh
*.s3.eu-central-1.amazonaws.com
Amazon RSA 2048 M01
2024-02-08 -
2025-01-18
a year crt.sh
*.freshdev.io
Amazon RSA 2048 M03
2024-07-14 -
2025-08-12
a year crt.sh

This page contains 2 frames:

Primary Page: https://helpdesk.acs-ami.com/en/support/home
Frame ID: 4B0EEE0B8941CD5F00B5EE9734E0DB65
Requests: 20 HTTP requests in this frame

Frame: https://cdn.freshdev.io/assets/heap_receiver.html
Frame ID: 00C0FB49C6A7D542B27FC96307AA1162
Requests: 1 HTTP requests in this frame

Screenshot

Page Title

Support :

Page URL History Show full URLs

  1. https://helpdesk.acs-ami.com/ HTTP 302
    https://helpdesk.acs-ami.com/support/home HTTP 302
    https://helpdesk.acs-ami.com/en/support/home Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Page Statistics

21
Requests

100 %
HTTPS

25 %
IPv6

6
Domains

7
Subdomains

8
IPs

3
Countries

1481 kB
Transfer

2575 kB
Size

3
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://helpdesk.acs-ami.com/ HTTP 302
    https://helpdesk.acs-ami.com/support/home HTTP 302
    https://helpdesk.acs-ami.com/en/support/home Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

21 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request home
helpdesk.acs-ami.com/en/support/
Redirect Chain
  • https://helpdesk.acs-ami.com/
  • https://helpdesk.acs-ami.com/support/home
  • https://helpdesk.acs-ami.com/en/support/home
20 KB
7 KB
Document
General
Full URL
https://helpdesk.acs-ami.com/en/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
3.77.74.5 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-3-77-74-5.eu-central-1.compute.amazonaws.com
Software
fwe /
Resource Hash
29adbcd3fbcb58762ada4cef3717e4b9e83e10c0cbdd750f02b56b1cb04f5352
Security Headers
Name Value
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X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
1
User-Agent
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Response headers

cache-control
max-age=0, private, must-revalidate
content-encoding
gzip
content-type
text/html; charset=utf-8
date
Wed, 17 Jul 2024 17:56:51 GMT
etag
W/"bad2dfdb898f984c25cedc7164dca3a8"
nel
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report-to
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server
fwe
status
200 OK
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
43
x-fw-ratelimiting-managed
true
x-ratelimit-limit
300
x-ratelimit-remaining
299 198
x-ratelimit-reset
170724175751
x-ratelimit-total
200
x-ratelimit-used-currentrequest
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x-request-id
ab2b0fd8-0849-4d3c-b32a-475dd9b7f0ed
x-trace-id
00-267e43e227aad9d7355696e6d06296ba-3f171ea6c14f73a2-00
x-xss-protection
1; mode=block

Redirect headers

cache-control
no-cache
content-security-policy
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content-type
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date
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location
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nel
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report-to
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server
fwe
status
302 Found
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
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x-fw-ratelimiting-managed
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x-request-id
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x-trace-id
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x-xss-protection
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theme.css
helpdesk.acs-ami.com/assets/cdn/portal/styles/
1 MB
118 KB
Stylesheet
General
Full URL
https://helpdesk.acs-ami.com/assets/cdn/portal/styles/theme.css
Requested by
Host: helpdesk.acs-ami.com
URL: https://helpdesk.acs-ami.com/en/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
3.77.74.5 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-3-77-74-5.eu-central-1.compute.amazonaws.com
Software
fwe /
Resource Hash
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Security Headers
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Request headers

Referer
https://helpdesk.acs-ami.com/en/support/home
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date
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content-security-policy
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date
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Host: helpdesk.acs-ami.com
URL: https://helpdesk.acs-ami.com/en/support/home
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Response headers

date
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date
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Response headers

date
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129 KB
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General
Full URL
https://helpdesk.acs-ami.com/assets/cdn/portal/scripts/marketplace.js
Requested by
Host: helpdesk.acs-ami.com
URL: https://helpdesk.acs-ami.com/en/support/home
Protocol
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Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
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Software
fwe /
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Request headers

Referer
https://helpdesk.acs-ami.com/en/support/home
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Response headers

date
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Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

Date
Wed, 17 Jul 2024 17:56:54 GMT
x-amz-version-id
09d5TxPiZp63vyhEtOUpJGAUDd2DYJlo
Last-Modified
Tue, 26 Mar 2024 10:50:45 GMT
Server
AmazonS3
x-amz-request-id
70B0N7F28F0Y9DD2
ETag
"f5d47089b7bbdecd5134d44799df5468"
x-amz-server-side-encryption
AES256
Content-Type
image/png
Accept-Ranges
bytes
Content-Length
2132
x-amz-id-2
5ehS3v2AR0nHAoVMq2V1Qqhf6ieRQeALYHPUn+ytJOaFU2s7V11bT5B1IwIc2uVc3fzs9zNJTXA=
marketplace-heap.js
cdn.freshdev.io/assets/
14 KB
6 KB
Script
General
Full URL
https://cdn.freshdev.io/assets/marketplace-heap.js
Requested by
Host: static.freshdev.io
URL: https://static.freshdev.io/fdk/2.0/assets/fresh_parent.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.32.208.113 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-32-208-113.iad66.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
cf32a42199720c2f6f926502e84f4c6630dec80292055916bc399830600bc625

Request headers

Referer
https://helpdesk.acs-ami.com/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date
Wed, 17 Jul 2024 01:13:58 GMT
content-encoding
gzip
via
1.1 65a9dfba94b72916e09740a3c4fd79ba.cloudfront.net (CloudFront)
last-modified
Wed, 24 Apr 2024 07:31:08 GMT
server
AmazonS3
x-amz-cf-pop
IAD66-C1
age
60176
x-amz-server-side-encryption
AES256
etag
W/"fc998c26d5121c1a48a2217fabb40e8f"
vary
Accept-Encoding, Origin
x-cache
Hit from cloudfront
content-type
application/javascript
cache-control
max-age=86400,public
x-amz-cf-id
wJ9xQbwlbGzmENBW49tH0VM9vWzbXaoj3sc3MqWTYDtnCMB2z4XBug==
heap_receiver.html
cdn.freshdev.io/assets/ Frame 00C0
0
0
Document
General
Full URL
https://cdn.freshdev.io/assets/heap_receiver.html
Requested by
Host: cdn.freshdev.io
URL: https://cdn.freshdev.io/assets/marketplace-heap.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
13.32.208.128 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-13-32-208-128.iad66.r.cloudfront.net
Software
AmazonS3 /
Resource Hash

Request headers

Referer
https://helpdesk.acs-ami.com/
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

age
60832
cache-control
max-age=86400,public
content-encoding
gzip
content-type
text/html
date
Wed, 17 Jul 2024 01:03:02 GMT
etag
W/"8077760d5f7c5f7d57cc14c0b03b52d4"
last-modified
Wed, 24 Apr 2024 07:31:11 GMT
server
AmazonS3
vary
Accept-Encoding Origin
via
1.1 38dd8070a251309a7a889ed78686bb50.cloudfront.net (CloudFront)
x-amz-cf-id
ZHOuoGSGVfoCnXhIpguI5tZ7aIkSvJAao_WVtXRRX8yKm_N2XxYmVA==
x-amz-cf-pop
IAD66-C1
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
LA3dwwBvowoNejwQkQXmer7BZgipqSpAkg.png
s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201005998958/fav_icon/
2 KB
0
Other
General
Full URL
https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/201005998958/fav_icon/LA3dwwBvowoNejwQkQXmer7BZgipqSpAkg.png
Protocol
HTTP/1.1
Security
TLS 1.3, , CHACHA20_POLY1305
Server
52.219.169.61 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS
s3.eu-central-1.amazonaws.com
Software
AmazonS3 /
Resource Hash
7ce8206b19e9b90564775f346b1e04b283db3c296761e0268971e5d0829ea270

Request headers

Referer
https://helpdesk.acs-ami.com/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

Date
Wed, 17 Jul 2024 17:56:54 GMT
x-amz-version-id
09d5TxPiZp63vyhEtOUpJGAUDd2DYJlo
Last-Modified
Tue, 26 Mar 2024 10:50:45 GMT
Server
AmazonS3
x-amz-request-id
70B0N7F28F0Y9DD2
ETag
"f5d47089b7bbdecd5134d44799df5468"
x-amz-server-side-encryption
AES256
Content-Type
image/png
Accept-Ranges
bytes
Content-Length
2132
x-amz-id-2
5ehS3v2AR0nHAoVMq2V1Qqhf6ieRQeALYHPUn+ytJOaFU2s7V11bT5B1IwIc2uVc3fzs9zNJTXA=

Verdicts & Comments Add Verdict or Comment

17 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| webpackJsonp object| regeneratorRuntime object| I18n object| EventManager object| store function| jQuery object| jQBrowser number| uidEvent object| lazySizes object| dateFns object| fdeskPortal function| LiveStamp string| csrfToken object| marketplaceInstance function| MarketplaceManager function| MarketplaceHeap

3 Cookies

Domain/Path Name / Value
helpdesk.acs-ami.com/ Name: _x_w
Value: 12_1
.freshdev.io/ Name: _hp2_id.143135558
Value: %7B%22userId%22%3A%224664512683427057%22%2C%22pageviewId%22%3A%225368638319700463%22%2C%22sessionId%22%3A%223143451625041109%22%2C%22identity%22%3Anull%2C%22trackerVersion%22%3A%224.0%22%7D
.freshdev.io/ Name: _hp2_ses_props.143135558
Value: %7B%22r%22%3A%22https%3A%2F%2Fhelpdesk.acs-ami.com%2F%22%2C%22ts%22%3A1721239013565%2C%22d%22%3A%22cdn.freshdev.io%22%2C%22h%22%3A%22%2Fassets%2Fheap_receiver.html%22%7D

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

cdn.freshdev.io
fonts.googleapis.com
fonts.gstatic.com
helpdesk.acs-ami.com
s3.eu-central-1.amazonaws.com
static.freshdev.io
theme.zdassets.com
104.18.72.113
13.32.208.113
13.32.208.128
18.160.46.123
2607:f8b0:4004:c07::5e
2607:f8b0:4004:c1b::5f
3.77.74.5
52.219.169.61
0774bb03bd2dff7facab0280e32a9e15ab9afa79bac829ff71ae64ea352a3490
0b23bfcd653496316fbc4f697b04b7350b5eb5e350f270fb7a94d0d8341e9d37
0d0a6262c545e8bbc895116e5afb22579c468d7abb77e378f377d6fed57c1dce
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29adbcd3fbcb58762ada4cef3717e4b9e83e10c0cbdd750f02b56b1cb04f5352
522ace4b57e78ae903e742b99869c1054d3323c46ec09cdcdf14327319f18da7
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6651e7eb6879ce85ba7518caaaddf05f9b198c992bb4a6bf387a193cb24a6a98
6bd88fe107650e9f68762050844b98e245be704b276bf4f47a6ab8a382f93254
7b348b30ea1fe43857e68fc462c29e5c6e63c97666af75135c4396a272e54762
7ce8206b19e9b90564775f346b1e04b283db3c296761e0268971e5d0829ea270
ac063770ac4f1a5c8289e3f0ae90864a085c0f1208d7305eadd7e79d91f9dad8
c9556946153ff9272046871bd9303a00fed5ee409d9f43f9447de610a97eb816
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ca57b79a870bbf54700730858603a70d79743779c1b059922ec401bfddc5adc9
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ff9c9e76bf1c0962a156c4fa66deb94260163a595b0e1f0ee4d1ec90ba5babb7