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Text Content

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   * Workforce Optimization
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   * Mobility Solutions
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 * SPEECHLOG 360 CX - CUSTOMER EXPERIENCE
   
   A SINGLE, UNIFIED CUSTOMER EXPERIENCE MANAGEMENT SYSTEM GIVES YOUR BUSINESS
   THE ABILITY TO UNDERSTAND AND IMPROVE YOUR CUSTOMERS' EXPERIENCE ACROSS THE
   ENTIRE CUSTOMER JOURNEY. GLOBITEL’S COMPREHENSIVE SPEECHLOG SUITE ENABLES YOU
   TO CREATE THE CONSISTENCY YOUR CUSTOMERS DEMAND FROM YOUR BUSINESS FROM
   CONTACT CENTERS, TO SOCIAL MEDIA, TO RETAIL SHOPS, TO THE BACK OFFICE FOR A
   CUSTOMER EXPERIENCE THAT STANDS APART FROM ALL OTHERS.
   
   Explore


 * WORKFORCE MANAGEMENT
   
   GLOBITEL’S WORKFORCE MANAGEMENT PLATFORM OPTIMIZES THE PERFORMANCE OF
   CUSTOMER ENGAGEMENT CENTERS BY ENHANCING THE ABILITY TO ACCURATELY FORECAST,
   SCHEDULE AND MONITOR AGENTS’ ACTIVITIES. THE SOFTWARE PROVIDES A UNIFIED
   SOLUTION DESIGNED TO SPECIFICALLY HELP ORGANIZATIONS MONITOR AGENT
   PERFORMANCE.
   
   Explore


 * ROAMING SOLUTIONS
   
   ANALYTICS IS EASILY THE MOST VALUABLE AMMO FOR ANY INDUSTRY WANTING TO CUT
   THROUGH THE MARKET WITH SERVICES PEOPLE DIDN’T EVEN KNOW THEY NEED. OUR
   ROAMING ANALYTICS SOLUTIONS OFFER THAT AMMO ON A SILVER PLATTER, WHILE OUR
   ROAMING INTELLIGENCE SUITE GIVES ROAMERS SPECIAL TREATMENT AND A SMOOTHER
   TRAVEL EXPERIENCE; A SUREFIRE WAY TO SET YOU APART FROM THE COMPETITION.
   
   EXPLORE


 * MOBILITY - VAS SOLUTIONS
   
   MOBILITY IS AN INTEGRAL PART OF MOBILE USERS’ DAILY LIVES. THEREFORE, IT IS
   IMPERATIVE TO ENHANCE THE USERS’ MOBILE EXPERIENCE PROVIDED BY TELECOM
   OPERATORS. DOING SO WILL ENABLE ONE TO MAINTAIN A COMPETITIVE ADVANTAGE IN
   THIS DYNAMIC MARKET, AND OUR MOBILITY SOLUTIONS ARE DESIGNED BASED ON THIS
   UNDERSTANDING. THEY ARE SET TO ENHANCE THE USER'S EXPERIENCE WHILE ALSO
   INCREASING SUBSCRIBER LOYALTY AND SATISFACTION.
   
   Explore

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> With SpeechLog Quality, we were able to gather insights regarding the
> performance of our agents, as well as problem areas that were addressed and
> corrected. The subsequent rise in morale and productivity, led to a better
> service being provided for our clients.

Ahmad al-NajdiIT ManagerGIG - Arab Orient Insurance Company

> The solution had everything we were looking for in a roaming traffic steering
> package, but it also had the kind of flexibility and compatibility operators
> look for but scarcely find in similar platforms.

Essa Al HaddadCMOEtisalat

> With Globitel Workforce Management and SpeechLog Quality, we reduced the time
> dedicated to manage the workforce by almost half. Not only did we find it
> easier to create schedules for agents, we reduced the probability of idle
> agents as well.

Mr. Motasem AlwadiSystem Support SupervisorExtensya - Outsourcing Call Center

> Globitel has again proven to be a leader in the development of quality telecom
> solutions. Their solutions start with an innovative idea that is
> revolutionized by an unmatched execution.

Mr. RoblehProduct & Marketing ManagerSabafon

> Globitel’s PMP is a powerful and crucial asset in our customer care
> department’s operations. It helped us in monitoring and keeping our agents’
> quality of outcome perfectly toned. It saved our time and efforts in
> monitoring quality, and reduced operational expenses. It is simple, easy to
> use and function-rich.

Yazan IbrahimCustomer Care DirectorZain Jordan

> For RJ, the partnership with Globitel was very useful it enabled us to track
> and follow-up on customers’ calls and handle all of their issues using
> SpeechLog, which reflects a positive image and added value to RJ customer
> care.

Mr. Majdi SweisSuperintendent IT Engineer - Communication & NetworksRoyal
Jordanian

> Globitel’s roaming solutions have become the industry standard in the region
> as they help optimize roaming services and increase revenue whilst being
> totally adaptable to any operator’s environment.

Mr. Nabil TofilisChief Technical OfficerZantel - Part of Etisalat

> It has always been our goal to regularly provide value-added services to our
> customers; the launch of the “Missed Call Notification” through Globitel is an
> ideal illustration of our goals.

Mr. Feras OsmanVAS ManagerMTN Sudan

> The reason we chose Globitel is that their roaming modules were developed with
> an eye for flexibility and scalability to meet the demands of any network.

Nagi AboudGroup CEOAtlantique telecom

> Globitel is by far the leader when it comes to meticulous and intelligent
> service, This is not an overstatement, as Globitel has exhibited a
> professional sense in all aspects of the service.

Mr. Syed Zeeshan AliManager International RoamingUfone Pakistan

> With SpeechLog Quality, we were able to gather insights regarding the
> performance of our agents, as well as problem areas that were addressed and
> corrected. The subsequent rise in morale and productivity, led to a better
> service being provided for our clients.

Ahmad al-NajdiIT ManagerGIG - Arab Orient Insurance Company

> The solution had everything we were looking for in a roaming traffic steering
> package, but it also had the kind of flexibility and compatibility operators
> look for but scarcely find in similar platforms.

Essa Al HaddadCMOEtisalat

NextPrev


LATEST NEWS RELEASES


 * GLOBITEL ANNOUNCES ITS PARTICIPATION IN LEAP 2022 IN RIYADH SAUDI ARABIA
   
   Globitel will introduce its AI-powered customer experience and workforce
   optimization solutions – Book an interactive session Amman, Jordan (December
   2021) – Globitel is delighted to announce its participation in LEAP in
   Riyadh, Saudi Arabia from February 1st until February 3rd, …Read More »


 * GLOBITEL ANNOUNCES ITS PARTICIPATION IN MOBILE WORLD CONGRESS 2022 IN
   BARCELONA
   
   Globitel announces its participation in Mobile World Congress 2022 in
   Barcelona as it plans to introduce new and advanced customer experience and
   telecom solutions Amman, Jordan (November 2021) – Globitel is delighted to
   announce its participation in Mobile World Congress …Read More »


 * GLOBITEL IS AWARDED A CONTRACT WITH TELESUR IN SURINAME TO SUPPLY USSD
   GATEWAY
   
   Amman, Jordan (September, 2021) — Globitel, a leading telecom and contact
   center solution provider, announced today that during its first quarter of
   fiscal 2021, it was awarded a contract to supply USSD Gateway for Telesur, a
   telecom operator in Suriname, …Read More »


 * GLOBITEL ANNOUNCES THE OPENING OF A NEW OFFICE IN IRAQ IN RESPONSE TO GROWTH
   AND NEW PARTNERSHIPS IN THE REGION
   
   The company aims to expand its offices to Egypt and Pakistan in the near
   future Amman, Jordan (September, 2021) – Globitel, a leading telecom and
   contact center solutions provider, officially announces today that the
   company has launched an office in …Read More »


 * GLOBITEL RELOCATES ITS OFFICES IN SAUDI ARABIA IN RESPONSE TO GROWTH
   
   Riyadh, Saudi Arabia — August, 2021 — Globitel, a leading telecom and contact
   center solutions provider, announced today that their Saudi Arabian branch
   has relocated to a new office in Riyadh. Due to ever-changing market needs
   and increasing demand for …Read More »

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WHO WE ARE

 * About
 * Technology Partners
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OUR PRODUCTS

 * Workforce Optimization
 * Customer Experience
 * Roaming Solutions
 * Mobility Solutions
 * Network Solutions

MEDIA

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 * Event Participation

CONTACT US

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 * Careers
 * Become a partner
 * Privacy Policy

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