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CALIFORNIA PRIVACY NOTICE



Home > CCPA Notice

This California Privacy Notice (the CA Notice) applies solely to individual
residents of the State of California (consumers or you). This CA Notice
describes how we collect, use, disclose, and otherwise process personal
information of individual residents of the State of California as part of our
business relationship with you and within the scope of the California Consumer
Privacy Act of 2018 (CCPA).

This CA Notice does not apply to information collected by MultiPlan when we are
functioning as a service provider for our business customers (e.g., health
plans) pursuant to the Health Insurance Portability and Accountability Act
(HIPAA). In the course of providing services for our business customers, we may
collect your personal data on their behalf pursuant to our contracts with them,
including HIPAA business associate agreements. Notwithstanding anything to the
contrary, this CA Notice does not apply to our collection and processing of this
data. We recommend referring to the Notice of Privacy Practices of the entity
with which you have a relationship for information (e.g., health plans) on how
they engage service providers, like us, to collect and process such data on
their behalf.

Unless otherwise expressly stated, all terms in this CA Notice have the same
meaning as defined in the CCPA.


COLLECTION AND USE OF PERSONAL INFORMATION

In the last 12 months, we have collected the following categories of personal
information:

Identifiers

Identifiers, such as name, contact information, online identifiers,
government-issued ID numbers, and other information protected by California law,
including the following sensitive personal information:

•      Tax identification number, social security number, identification card
number

•      Your precise geolocation

Protected Classifications

Characteristics of protected classifications under California or federal law,
such as sex, age, national origin, disability, medical conditions and
information, citizenship, immigration status and marital status, including the
following sensitive personal information:

•      Race, ethnic origin, religion, and union associations

Financial Transactions

Commercial information, such as transaction information, reimbursable purchase
history and financial details required to administer provider network
participation agreements or negotiate individual claims, , including the
following sensitive personal information:

•      Account credentials, financial/credit card information

Digital Records

Internet, network, or data system activity information, such as browsing
history, cookies, and interactions with our applications, systems, or
self-service portals, including but not limited to, security related log data,
including the following sensitive personal information:

•      Account credentials,

•      Contents of mail, email, text messages

Facility and Communication Records

Audio, electronic, visual, and similar information, such as images and audio,
video, or call logging or recordings created in connection with our business
activities

Employment-Related Data

Provider group participation, facility associations and/or admitting privileges,
if applicable

Education-Related Data

Education information subject to the federal Family Educational Rights and
Privacy Act, such as student records

Profiles, Summaries, or Inferences

Inferences drawn from any of the Personal Information listed above to create a
profile or summary, for example, a summary of an individual’s preferences,
abilities, aptitudes and characteristics


DATA PROCESSING

We collect personal information from and about consumers for a variety of
purposes. The personal data we collect from you is processed:

 * To comply with state and federal law and regulations;
 * To administer the network participation or other contractual agreements
   between you and MultiPlan, if applicable;
 * To complete our credentialing obligations with respect to our participating
   providers;
 * To evaluate network participant applicants, including background checks;
 * To anonymize and/or aggregate data to perform analytics, data analytics, and
   benchmarking;
 * To perform services monitoring, recording of service calls, and customer
   service functions;
 * To track usage and support MultiPlan’s information security program and
   processes, including implementing, monitoring, and managing electronic
   security measures on devices that are used to access networks and systems;
 * To create business records, including tracking updates, documenting work, and
   maintaining notes supplied in MultiPlan-maintained systems and databases;
 * To ensure compliance with MultiPlan’s regulatory and industry certification
   or accreditation obligations;
 * To provide services to our Covered Entity clients, including administering
   network or other contract agreements, and service reporting;
 * To facilitate contracting, including electronic signatures;
 * To validate the identify of individuals interacting with our
   access-restricted portals; and
 * To provide third party vendors and partners with information necessary to
   administer services for the benefit of clients/users, providers, patients,
   and/or employees.


DISCLOSURE OF PERSONAL INFORMATION

We share personal information with third parties for business purposes. The
categories of third parties to whom we disclose your personal information for a
business purpose may include: (i) other brands and affiliates in our family of
companies; (ii) our service providers and advisors; or (iii) analytics
providers. We may also share, transmit, disclose, grant access to, make
available, and provide personal information with and to third parties, as
follows:

 * Personal Data. The personal data described above may be shared with MultiPlan
   partners and service vendors to:
   * Comply with state and federal requirements related to directory
     information, and transparency obligations placed on our clients;
   * Verify information as part of provider credentialing, recredentialing,
     investigation, sanctions monitoring, and other activities related to
     administering a provider network;
   * Verify and update provider directory and provider contact information;
   * Administer client agreements made with MultiPlan and our Covered Entity
     clients that require certain information about providers;
   * Audit and review information submitted as part of MultiPlan services,
     including provider data collected as part of healthcare claims;
   * Demonstrate compliance with NCQA accreditation standards;
   * Administer security requirements such as multifactor authentication and
     single-sign on services;
   * Evaluate and monitor the security of MultiPlan systems; and
   * Evaluate and retain records on employee access to and work performed within
     MultiPlan systems.

 * Company Reorganization or Acquisition. We may disclose personal data in the
   context of a company reorganization or acquisition by a third party, or if we
   are legally entitled or required to do so.

 

As part of this permitted information sharing, your personal data may be
transferred across borders to other countries, whose data protection
requirements may differ from ours. Personal data processed in other countries
may be subject to the laws of that country, including foreign governments, law
enforcement, or legal systems.

In the last 12 months, we have not knowingly “sold” personal information or
“shared” personal information for “cross-context behavioral advertising.” We do
not have actual knowledge of “selling” or “sharing” personal information of
individuals under 16 years of age.


YOUR CALIFORNIA PRIVACY RIGHTS

As a California resident, you may be able to exercise the following rights in
relation to the personal information that we have collected about you (subject
to certain limitations at law):

The Right to Access/Know

You have the right to request any or all of the following information relating
to your personal information we have collected and disclosed in the last 12
months, upon verification of your identity:

 * The specific pieces of personal information we have collected about you;
 * The categories of personal information we have collected about you;
 * The categories of sources of the personal information;
 * The categories of personal information that we have disclosed to third
   parties for a business purpose, and the categories of recipients to whom this
   information was disclosed;
 * The categories of personal information we have sold or shared about you (if
   any), and the categories of third parties to whom the information was sold or
   shared; and
 * The business or commercial purposes for collecting or, if applicable, selling
   or sharing the personal information.

The Right to Request Deletion

You have the right to request the deletion of personal information we have
collected from you, subject to certain exceptions.

The Right to Correction

You have the right to request that any inaccuracies in your personal information
be corrected, taking into account the nature of the personal data and the
purposes of the processing of the consumer’s personal information.

The Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising these
rights. However, please note that if the exercise of these rights limits our
ability to process personal information (such as in the case of a deletion
request), we may no longer be able to provide you our products and services or
engage with you in the same manner.

The Right to Opt Out of the Sale or Sharing of Personal Data

You have the right to direct us not to sell or share personal information we
have collected about you to third parties now or in the future.

The Right to Limit the Use of Sensitive Personal Data

You have the right to direct us to limit the use of your sensitive data.


HOW TO EXERCISE YOUR CALIFORNIA CONSUMER RIGHTS

To Exercise Your Right to Access, Right to Know, Right to Deletion, or Right to
Correction

Please submit a request by emailing us at privacy@multiplan.com with the subject
line, “California Rights Request.”

Before processing your request, we will need to verify your identity and confirm
you are a resident of the State of California. In order to verify your identity,
we will generally either require the successful authentication of your account,
or the matching of sufficient information you provide us to the information we
maintain about you in our systems. This process may require us to request
additional personal information from you, including, but not limited to, your
name, email address, or phone number.

In certain circumstances, we may decline a request to exercise the rights
described above, particularly where we are unable to verify your identity or
locate your information in our systems. If we are unable to comply with all or a
portion of your request, we will explain the reasons for declining to comply
with the request.

Authorized Agents

In certain circumstances, you are permitted to use an authorized agent (as that
term is defined by the CCPA) to submit requests on your behalf through the
designated methods set forth in this CA Notice where we can verify the
authorized agent’s authority to act on your behalf.

For requests to know, delete, or correct personal information, we require the
following for verification purposes:

(a) a power of attorney valid under the laws of California from you or your
authorized agent; or

(b) sufficient evidence to show that you have:

1. provided the authorized agent signed permission to act on your behalf; and

2. verified your own identity directly with us pursuant to the instructions set
forth in this CA Notice; or directly confirmed with us that you provided the
authorized agent permission to submit the request on your behalf.


AMENDMENTS TO THIS CA NOTICE

We reserve the right to change this CA Notice from time to time by publishing
the updated notice to our website.

 

This CA Notice was last updated on January 6 , 2023.




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