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Submitted URL: https://u22028885.ct.sendgrid.net/ls/click?upn=l6RSrrcOAnD9015vE8MA9YTCcp2AaYcC-2Fe8KaF1OXqcwg-2FASLDcr4iOIKUPR4nHFYllUG-2Ff3smi3P...
Effective URL: https://panelist.com/events/cco-sea-live-series-april-edition-2022
Submission: On March 23 via api from SG — Scanned from DE
Effective URL: https://panelist.com/events/cco-sea-live-series-april-edition-2022
Submission: On March 23 via api from SG — Scanned from DE
Form analysis 3 forms found in the DOM
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<div _ngcontent-panellist-c235="" class="grid xl:grid-cols-2 grid-cols-1 gap-x-8 mb:gap-x-4 margin--b-4">
<div _ngcontent-panellist-c235=""><label _ngcontent-panellist-c235="" htmlfor="firstName" class="label-text">First name*</label><app-text-input _ngcontent-panellist-c235="" pattern="[A-Za-z-'. ]{2,32}" _nghost-panellist-c61=""
class="ng-touched ng-dirty ng-invalid" required=""><input _ngcontent-panellist-c61="" class="shadow-sm panel-input appearance-none form-input w-full focus:outline-none ng-untouched ng-pristine ng-invalid" type="text" placeholder=""
id="firstName" required="" pattern="[A-Za-z-'. ]{2,32}" minlength="2" maxlength="32"><!----><!----><!----></app-text-input></div>
<div _ngcontent-panellist-c235=""><label _ngcontent-panellist-c235="" htmlfor="lastName" class="label-text">Last name*</label><app-text-input _ngcontent-panellist-c235="" pattern="[A-Za-z-'. ]{1,32}" _nghost-panellist-c61=""
class="ng-touched ng-dirty ng-invalid" required=""><input _ngcontent-panellist-c61="" class="shadow-sm panel-input appearance-none form-input w-full focus:outline-none ng-untouched ng-pristine ng-invalid" type="text" placeholder=""
id="lastName" required="" pattern="[A-Za-z-'. ]{1,32}" minlength="1" maxlength="32"><!----><!----><!----></app-text-input></div>
</div>
<div _ngcontent-panellist-c235="" class="margin--b-4"><label _ngcontent-panellist-c235="" htmlfor="email" class="label-text">Email Address*</label><app-text-input _ngcontent-panellist-c235="" pattern="^\w+([\.-]?\w+)*@\w+([\.-]?\w+)*(\.\w{2,8})+$"
_nghost-panellist-c61="" class="ng-touched ng-dirty ng-invalid" required=""><input _ngcontent-panellist-c61="" class="shadow-sm panel-input appearance-none form-input w-full focus:outline-none ng-untouched ng-pristine ng-invalid" type="email"
placeholder="" id="email" required="" pattern="^\w+([\.-]?\w+)*@\w+([\.-]?\w+)*(\.\w{2,8})+$" minlength="0"><!----><!----><!----></app-text-input><!----></div>
<div _ngcontent-panellist-c235="" class="margin--b-4"><label _ngcontent-panellist-c235="" htmlfor="jobTitle" class="label-text">Job title*</label><app-search-input _ngcontent-panellist-c235="" class="mt-2 ng-touched ng-dirty ng-invalid"
_nghost-panellist-c183="" required="">
<div _ngcontent-panellist-c183="" class="searchBox" id="4f8r9br0c3j8yx6pml7fy"><input _ngcontent-panellist-c183="" autocomplete="off"
class="shadow-sm panel-input appearance-none form-input w-full focus:outline-none ng-untouched ng-pristine ng-invalid" type="text" placeholder="" id="[object Object]" required="" minlength="0"><!----><!----></div><!----><!----><!---->
</app-search-input></div>
<div _ngcontent-panellist-c235="" class="margin--b-4"><label _ngcontent-panellist-c235="" htmlfor="organisation" class="label-text">Organisation*</label><app-search-input _ngcontent-panellist-c235="" class="mt-2 ng-touched ng-dirty ng-invalid"
_nghost-panellist-c183="" required="">
<div _ngcontent-panellist-c183="" class="searchBox" id="q7bztg2284aamv4llxjqa"><input _ngcontent-panellist-c183="" autocomplete="off"
class="shadow-sm panel-input appearance-none form-input w-full focus:outline-none ng-untouched ng-pristine ng-invalid" type="text" placeholder="" id="[object Object]" required="" minlength="0"><!----><!----></div><!----><!----><!---->
</app-search-input></div>
<div _ngcontent-panellist-c235="" class="margin--b-4"><label _ngcontent-panellist-c235="" htmlfor="industry" class="label-text">Industry*</label><app-select-option _ngcontent-panellist-c235="" _nghost-panellist-c163=""
class="ng-touched ng-dirty ng-invalid" required="">
<div _ngcontent-panellist-c163="" class="form-default--select"><select _ngcontent-panellist-c163="" class="shadow-sm form-default appearance-none form-input w-full focus:outline-none text--blue-3 ng-untouched ng-pristine ng-invalid"
id="[object Object]" required="">
<option _ngcontent-panellist-c163="" selected="" disabled="" value="null" class="ng-star-inserted">Select industry</option><!---->
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<option _ngcontent-panellist-c163="" value="60a86bb5-9276-426b-88c2-119d7b2b2e23" class="ng-star-inserted"> Accounting </option>
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<option _ngcontent-panellist-c163="" value="3f6093f2-356f-411f-b818-e12d8b7169a3" class="ng-star-inserted"> Alternative Medicine </option>
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<option _ngcontent-panellist-c163="" value="c450a2fc-43ef-44ff-b8b5-45d12c515807" class="ng-star-inserted"> Apparel & Fashion </option>
<option _ngcontent-panellist-c163="" value="a99d5f53-5ec1-4ef7-b2b9-2a715aa4e1eb" class="ng-star-inserted"> Architecture & Planning </option>
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<option _ngcontent-panellist-c163="" value="88bd9763-c8d4-444e-a6d3-9a7f5dc57274" class="ng-star-inserted"> Computer & Network Security </option>
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<option _ngcontent-panellist-c163="" value="11f54f29-939d-4e51-a198-d46eecce36ba" class="ng-star-inserted"> Computer Software </option>
<option _ngcontent-panellist-c163="" value="ea75866e-251c-4eb9-b400-cddfc0295edf" class="ng-star-inserted"> Computer softwear </option>
<option _ngcontent-panellist-c163="" value="d17d60fd-e16f-4722-8fe0-637d6b2f9e43" class="ng-star-inserted"> Construction </option>
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<option _ngcontent-panellist-c163="" value="81515471-a2f2-4563-89e8-187b952a9e17" class="ng-star-inserted"> Consumer Goods </option>
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<option _ngcontent-panellist-c163="" value="4b6931dc-85a8-4c72-82c1-32d9bfae92f1" class="ng-star-inserted"> Dairy </option>
<option _ngcontent-panellist-c163="" value="4ce29b3f-b28b-4987-8f95-03a9c1e6546f" class="ng-star-inserted"> Defense & Space </option>
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<option _ngcontent-panellist-c163="" value="69972ea1-3a2a-43de-8c32-e14f1b470a3a" class="ng-star-inserted"> Entertainment </option>
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<option _ngcontent-panellist-c163="" value="81e44d16-67da-4b99-ab51-43960379d1ce" class="ng-star-inserted"> Events </option>
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<option _ngcontent-panellist-c163="" value="ee7ccde3-702b-4e08-8ba2-f31e43f746aa" class="ng-star-inserted"> Executive Office </option>
<option _ngcontent-panellist-c163="" value="76bfff10-1132-441b-82e0-0be4b4c022f1" class="ng-star-inserted"> Facilities Services </option>
<option _ngcontent-panellist-c163="" value="c7439112-9ca0-47ad-8116-914ea41bd828" class="ng-star-inserted"> Farming </option>
<option _ngcontent-panellist-c163="" value="ff9dcc2f-1d59-4670-a7b6-8b125bc61f8b" class="ng-star-inserted"> Financial Services </option>
<option _ngcontent-panellist-c163="" value="13db91cf-db49-4d86-9072-85114c7fb298" class="ng-star-inserted"> Fine Art </option>
<option _ngcontent-panellist-c163="" value="3ed8f0c5-99ba-4908-a6d3-4135dc7c285e" class="ng-star-inserted"> Fishery </option>
<option _ngcontent-panellist-c163="" value="71e431ea-42f7-4dd4-836a-a1fffc11b1e6" class="ng-star-inserted"> Food </option>
<option _ngcontent-panellist-c163="" value="f51d466c-74ee-4f25-9086-a1c576c23eb9" class="ng-star-inserted"> Food & Beverages </option>
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<option _ngcontent-panellist-c163="" value="b2b91148-4063-42b1-9f80-3b28b87b226e" class="ng-star-inserted"> Gambling & Casinos </option>
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CCO SEA Live Series - April Edition 2022 * Home * Event focus * Speakers * Agenda * Partners * Contact us * Register now Register Already a member, login here. CCO SEA LIVE SERIES - APRIL EDITION 2022 Alignment and Repositioning CX to Realise the True Value of Your CX Leaders. 21 APRIL 2022 • 04:00 AM - 08:10 AM Register now Event overview A common pattern in large organisations is business units working in silos and marketing initiatives creating channels and content on demand according to business needs, often under tight deadlines. So, when different teams have different needs at different times, communication and content gets created on an ad-hoc basis at different stages— with no regard for the overall business strategy. The result? chaos. During this edition we cover: * Upstreaming the CCO role - Positioning CX as the forefront of the of CX design process and communication strategy * Moving from chaos to visibility and from visibility to optimisation * Aligning your CX with your brand and marketing strategies to ensure consistency and one single source of truth What to expect * 6+ Sessions * 200+ Virtual Attendees * 1:1 Live Interactions Key discussion points * The Real Business Value Unlock the Value in Your Customer Data * Shape Your CX Improving CX Outcomes * B2C And B2B CX Design Strategies with “Moments Of Truth” * Thinking for Success Brainstorming to Final Product with CX Event speakers Nadia Adelstein Portfolio Manager Sit-Down Sarat Mohanty Head, Global Supply Chain Finance Customer Implementation, Transaction Banking Standard Chartered Bank Justin Peyton Chief Transformation & Strategy Officer APAC Wunderman Thompson Enshe Manto APAC CxO Director Johnson & Johnson Neeti Mahajan Global Chief Administrative Officer, WPB COO and Digital Transformation HSBC Amelia Ponio Customer Affairs Head CIS Bayad Center Inc Vicki Parris VP of Customer Success FCM Travel Asia Harish Agarwala Head of Customer Experience Strategy for SEA, India and HK Qualtrics Kevin Wordon Director of Strategy, APAC Liveperson Agenda PLENARYPLENARY 04:00 AM - 04:05 AM keynote Welcome Note Nadia Adelstein - Sit-Down Speakers Nadia Adelstein Portfolio Manager Sit-Down 04:05 AM - 04:25 AM keynote The 2022 CX trends and how to build CX agility to meet shifting needs Harish Agarwala - Qualtrics Your customers have changed. Do you know exactly what consumers want from companies in 2022? Join our CX subject matter expert, Harish Agarwala as he dives deep into the comprehensive findings of our 2022 Global Consumer Trends Report — a study of 23,000+ people from around the world. He’ll reveal exactly what consumers want from companies in 2022 across South East Asia and provide practical guidance on how to build an agile, always-on CX approach to meet shifting customer experience expectations. Speakers Harish Agarwala Head of Customer Experience Strategy for SEA, India and HK Qualtrics Partners Qualtrics 04:25 AM - 04:45 AM keynote Keynote: Upstreaming CX and Reevaluating the Design Process Sarat Mohanty - Standard Chartered Bank CX is Key to all organisations, no matter how big or small, but sometimes it is hard to get this across to the whole board. Positioning CX as the forefront of the organisation and of the CX design process and communication strategy is key. In this session we discuss: * Pushing CX across the board to be inputted in all aspects of the business * Tracking structured and unstructured data to gain customer insights * Predicting future customer behaviours and provide a customised customer experience Speakers Sarat Mohanty Head, Global Supply Chain Finance Customer Implementation, Transaction Banking Standard Chartered Bank 04:45 AM - 05:05 AM keynote Delivering Curiously Human Engagement with Your Customers Kevin Wordon - Liveperson The traditional contact centres model no longer works. The rapid increase in digital adoption, and shifts in many business models provides opportunities for contact centres to not only lift customer satisfaction, but employee satisfaction as well. Many companies are transitioning to more convenient and efficient forms of engagement, where messaging plays a key role. Automation and bots are an integral part in navigating between voice and mobile channels, however, many companies forgo the crucial "human touch". Hear from Director of Strategy at LivePerson, Kevin Wordon as he discusses how businesses are delivering technology powered conversations that are Curiously Human™ and how the Human Bot Tango leads to better customer and agent experience. Speakers Kevin Wordon Director of Strategy, APAC Liveperson Partners Liveperson 05:05 AM - 05:25 AM keynote Keynote: Customer Experience Design vs Your Frontline Staff - Why There's A Battle And How To End It Justin Peyton - Wunderman Thompson As soon as your carefully curated CX design finds itself relying on front line staff to deliver, processes will likely fail. The occurrence and impact of this seems to be greater the larger and more established the business. This session will share insights on: * Why front line staff might be innocently sabotaging your customer experience * Understanding the opposing forces that are driving behaviour * How to avoid costly mistakes Speakers Justin Peyton Chief Transformation & Strategy Officer APAC Wunderman Thompson 05:25 AM - 05:45 AM panel Thought Leadership- Zendesk Partners Zendesk 05:45 AM - 06:05 AM panel Panel: Realise the True Value of Your CX Leaders Neeti Mahajan - HSBC + 2 others This panel session will delve into: * How to be the best leader you can be * What is missing from the perfect CX * How to truly understand your customers Speakers Neeti Mahajan Global Chief Administrative Officer, WPB COO and Digital Transformation HSBC Vicki Parris VP of Customer Success FCM Travel Asia Amelia Ponio Customer Affairs Head CIS Bayad Center Inc 06:05 AM - 06:25 AM panel Thought Leadership-Twilio Partners Twilio 06:25 AM - 06:45 AM keynote Keynote: Aligning your CX with your brand and marketing strategies Enshe Manto - Johnson & Johnson Ensure consistency and one single source of truth. This session will explore: * Positioning Experience as an object of design * Democratising the 4 levels of Experience for competitive advantage * Preparedness over prediction: how to shift mindsets across an organisation Speakers Enshe Manto APAC CxO Director Johnson & Johnson 06:45 AM - 07:05 AM panel Thought Leadership- Nintex Partners Nintex 07:05 AM - 07:25 AM keynote Keynote: What Does A 360-Degree View Of Customer Experience Look Like? The 360-degree view is the foundation that makes an organisation's relationship with customers experiential rather than transactional—the key to long term customer relationships and positive endorsements. This session will cover: * A comprehensive view of customers by leveraging data from different points within the customer’s journey * Tracking structured and unstructured data to gain customer insights * Predicting future enrolment behaviours and provide a customised customer experience 07:25 AM - 08:10 AM panel Roundtable: How can CX Teams Gain a Holistic Understanding of Customers’ Experiences and Take the Right Actions That Drive Meaningful impact? Roundtable: How can CX teams gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact? The past year has been a game-changer for companies worldwide, not because it demonstrated the importance of digitalisation but also because it revealed the crucial need for agility and resilience in disruptive times.And so, Customer delight is continually proving to be the key driver of future business models to provide the optimum consumer experience, but the rules and the landscape have accelerated. CX leaders must rethink their strategy as they leverage the power of the technology, data science and advanced analytics.During this edition of the CCO InnerCircle we discuss how you can gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful impact. We wil unwrap: * Case studies * Discuss recent strategies implemented * Outcomes and success and failure stories Key Takeaways: * How CCOs are taking the steps that will improve customer satisfaction, spend, and loyalty * Exploring robust management tools, to enable control team and department access and ensuring the right data flows to the right people. * Strategies and actionable insights that help CX teams get a better understanding of customers on a personal level Event partners Twilio Qualtrics Liveperson Zendesk Nintex CCO SEA Live Series - April Edition 2022 21 April 2022 • 04:00 AM Register now Quick Links * Home Contact us * Phone 0282796555 * Email info@sit-down.com.au Social links * Facebook * LinkedIn * * Powered by User AgreementPrivacy policyCookie PolicyCopyright PolicyCommunity GuildelinesAbout UsHelp Let’s set up your profile Register Already a member? 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