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PegaWorld iNspire
Virtual event
May 2022
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PEGAWORLD INSPIRE AGENDA
EXPLORE THE SESSIONS AND DEMOS DESIGNED TO HELP TRANSFORM YOUR BUSINESS.
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Tuesday, May 24 (9)
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iNsights & Solutions
HOW BLUE SHIELD OF CALIFORNIA IS REIMAGINING CALIFORNIA’S HEALTHCARE EXPERIENCE
WITH PEGA
DATE TBD
Blue Shield of California has used Pega Customer Service™ for Healthcare, Pega
Customer Decision Hub™, and a Pega Center of Excellence to build the foundation
for digital transformation and reimagine the healthcare experience...
iNsights & Solutions
TRANSFORMING OMNI-CHANNEL CUSTOMER SERVICE AT FIRST TECH FEDERAL CREDIT UNION
DATE TBD
FTFCU had Salesforce and multiple forms systems in place to capture member
requests – yet these solutions were not reducing the effort for service and
operations teams to resolve those requests. In less...
iNsights & Solutions
HOW TOYOTA FINANCE AUSTRALIA IS ENHANCING VALUE FOR ITS CUSTOMERS WITH PEGA
DATE TBD
Toyota Finance Australia (TFA) needed to address rapidly changing customer
buying behaviors while ensuring regulatory compliance obligations continued to
be met. TFA is on a multiple-year journey with Pega to overhaul its
technology...
iNsights & Solutions
DRIVE INNOVATION IN COLLECTIONS WITH ADVANCED ANALYTICS AND OPTIMIZED CUSTOMER
ENGAGEMENT
DATE TBD
In this session, discover how collections processes were transformed for this
global auto finance company – all by using Pega Collections™ to deliver faster
response to shifting regulatory and reporting rules, providing real-time...
iNsights & Solutions
YOU HAD ME AT HELLO: SIMPLIFYING THE AGENT EXPERIENCE WITH PEGA VOICE AI AND
MESSAGING AI
DATE TBD
Meet your new AI-powered co-pilot! Agents need a new generation of technology
that takes the heavy lifting away and guides agents at every step – and it’s
here. Join this session to...
iNsights & Solutions
THE SECRET TO SERVICE: STRATEGIES FOR SUCCESSFUL CUSTOMER SERVICE TRANSFORMATION
DATE TBD
Are you looking to transform the way you service your customers? Pega’s Michelle
Lagna and Rahul Ashok share their decades of experience in how the biggest, most
successful brands have achieved digital transformation, complete...
iNsights & Solutions
CUSTOMER SERVICE IN A BOX: AMAZON CONNECT & PEGA
DATE TBD
Join this session to hear how Pega and Amazon Connect can enable your team to
quickly implement and realize the benefits of Pega Customer Service™. We'll dive
into best practices and highlight...
iNtro to Pega
INTRO TO PEGA CUSTOMER SERVICE
DATE TBD
Join this session to learn how Pega Customer Service™ unifies AI and automation,
enabling you to deliver transformational service. We’ll dive into how you can
quickly automate and orchestrate service processes so...
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ABOUT PEGASYSTEMS
Pega delivers innovative software that crushes business complexity. From
maximizing customer lifetime value to streamlining service to boosting
efficiency, we help the world’s leading brands solve problems fast and transform
for tomorrow. Pega clients make better decisions and get work done with
real-time AI and intelligent automation. And, since 1983, we’ve built our
scalable architecture and low-code platform to stay ahead of rapid change. Our
solutions save people time, so our clients’ employees and customers can get back
to what matters most.
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