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Dream Arcades Help Desk Dream Arcades Dream Arcades Help Desk HELLO, HOW CAN WE HELP? SUGGESTED KNOWLEDGEBASE ARTICLES: SUBMIT A SUPPORT REQUEST TICKET Can't find a solution in the Knowledgebase? Come here for assistance VIEW EXISTING TICKETS View tickets you submitted in the past KNOWLEDGEBASE * Top articles * Latest articles HOW MUCH DOES CUSTOM ARTWORK COST? Category: Questions Before Buying Please contact us for quotes if you're interested in custom artwork, as different arcade models and panels have varying costs. Custom artwork will add at least one week to construction time for arcade... ADDING ROMS TO YOUR ARCADE Category: How To We suggest using our Retro Reload search tool to add ROMs to your arcade. This is available directly in the Dream Arcades menu through the "Add New Games" menu option, or "Install New Games" on some o... IS THERE A KEYBOARD ACCESSIBLE ON THE ARCADE OR DO I NEED A WIRELESS ONE? Category: Hardware Questions Our Vision 29, Vision 32, Vision 40, and Retro model arcades all include a keyboard accessible in a pull out drawer under the control panel. The cabaret and cocktail model arcades include their keyboa... DOWNLOADED GAMES NOT APPEARING IN MENU Category: Something Not Working? We've identified an issue where arcade games downloaded through the Retro Reload search tool may fail to appear in the menu on a limited number of units. A small hotfix is available to download throug... MY ARCADE JUST DOWNLOADED AN UPDATE. WHAT'S CHANGED? Category: Frequently Asked Questions Our update notes can be found here on our website. These will be updated within a few days of any major patch being released. If you ever have any problems or questions regarding an update, please con... MAME CONTROLS SETUP AND CUSTOMIZATION Category: How To While most downloaded arcade games should work with the default controls, some may not play in an intuitive way or be laid out like the original arcade cabinet. If there is a game you'd like to alter ... View entire Knowledgebase Go to Administration Panel Powered by Help Desk Software HESK More IT firepower? Try SysAid