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the maximum number of packages. ✕ Please enter at least one valid tracking
number. ✕ Enter up to 25 items, separated by commas. Track Now Track Now

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WEATHER ALERT

Snow is in the forecast in B.C., Alberta, Saskatchewan, Ontario, Nova Scotia and
Quebec.
Some delivery services are currently being impacted, as some areas are
inaccessible due to limited highway access, and roadway closures.
Affected delivery services will resume once conditions have improved and
regional authorities have deemed it safe to resume services. Thank you for your
patience and understanding.
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365-Day Delivery
in USA!
Click here for our non-delivery holidays in Canada.

FAQs

Find answers to common questions



How can I get an ETA for my delivery?

You can engage with our chatbot to verify the status of your parcel and get an
estimated time of arrival (ETA). Additionally, you can refer to the parcel
status list available on our website in the FAQ section to understand what to do
in case of a delay. If your parcel is overdue, the chatbot will assist you in
creating a support ticket.

Visit www.uniuni.com/support/to use the chatbot and check the FAQ section for
the parcel status list.

I've ordered an item, and there are no updates on my tracking number. How can I
find out the ETA?
When you place an order, the vendor needs time to process and prepare your
parcel for shipment before handing it over to UniUni. During this time, the
vendor updates the parcel’s status. UniUni can only provide an accurate
Estimated Time of Arrival (ETA) once we have received the parcel from the
vendor. If there are no updates on your tracking number, it likely means the
vendor is still processing your order. We recommend contacting the vendor
directly for the latest status of your shipment. Once UniUni receives your
parcel, we will update the tracking information and provide an ETA.
How can I update my delivery information (unit number, gate/buzz code, phone
number, or delivery instructions)?
To update your delivery information, please follow these steps:
 1. Submit a Support Ticket: Visit www.uniuni.com/support/to submit a ticket.
 2. Include Necessary Details: Provide your tracking number and specify the
    information that needs to be updated (unit number, gate/buzz code, phone
    number, or delivery instructions).
 3. Confirmation: Our team will update your information and confirm the changes
    to ensure your delivery is completed successfully.

By providing accurate delivery information and instructions, we can ensure your
package is delivered successfully.
What happens if a delivery attempt fails?
If a delivery attempt fails or is rejected, follow these steps:
 1. First Delivery Attempt: Our driver will automatically reattempt delivery
    within 24-48 hours, so you don’t need to take any action initially. This
    reattempt may be necessary due to incorrect information such as phone
    number, address, missing unit number, gate code, or delivery instructions.
    If you need to update any of these details, please submit a support ticket
    at www.uniuni.com/support/.
 2. Second Delivery Attempt: If the second delivery attempt fails, your parcel
    will be brought back to the warehouse. Once your parcel is in the “Storage”
    parcel status, submit a support ticket at www.uniuni.com/support/ to arrange
    a second delivery.
 3. Rejected Delivery Attempt: Delivery attempts may be rejected if the address
    is a PO Box, which we do not deliver to, or if there is an incorrect
    address. If your delivery attempt is rejected, please submit a support
    ticket to update your address or verify your contact information and
    delivery instructions.

By providing accurate delivery information and instructions, we can ensure your
package is delivered successfully.
View all our FAQs



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 * Tracking
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Customer Support
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2024 Canadian Non-Delivery Holidays
Holiday
Day Observed
Observance
New Year’s Day
January 1
Nationwide
Islander Day
Third Monday in February
PE
Family Day
Third Monday in February
BC, AB, SK, ON, NB
Heritage Day
Third Monday in February
NS
Louis Riel Day
Third Monday in February
MB
St. Patrick’s Day
March 17
NL
Good Friday
Friday before Easter Sunday
Nationwide except QC
Easter Monday
Monday after Easter Sunday
QC
St. George’s Day
April 23
NL
Victoria Day
 National Patriotes Day in QC
Monday preceding May 25th
Nationwide except NB, NS, PE, NL
National Aboriginal Day
June 21
NT
Fête Nationale
 St. Jean Baptiste Day
June 24
QC
Discovery Day
June 24
NL
Canada Day
 Memorial Day in NFL
July 1
Nationwide
Nunavut Day
July 9
NT
Civic Holiday
First Monday in August
AB, BC, SK, ON, NB, NU
Labour Day
First Monday of September
Nationwide
National Day for Truth and Reconciliation
September 30
Nationwide
Thanksgiving
Second Monday in October
Nationwide except NB, NS, PE, NL
Remembrance Day
November 11
Nationwide except ON, QC, NS, NL
Christmas Day
December 25
Nationwide
Boxing Day
December 26
ON
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