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CFCU MORE



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Routing #: 221381540

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WELCOME TO CFCU


IF YOU ARE A CORE MEMBER, YOUR ACCOUNTS HAVE BEEN CONVERTED OVER TO CFCU'S
OPERATING SYSTEMS!

Now you have access to CFCU’s enhanced Online and Mobile Banking, our dedicated
call center, online loan application and approval process, and Apple and Google
Pay. Along with these great tools, our products and services are designed to
help you save money, earn more money, and make your financial life easier.


ABOUT THIS WEB PAGE

This web page is provided to make the conversion to CFCU’s systems as seamless
as possible. It contains important information you need to know about the
conversion. This web page will be updated with more information throughout the
process as needed.


KEY INFORMATION


*IMPORTANT UPDATES*

 * Read below about changes to CORE Credit Cards
 * Most Debit Card Transactions During Conversion weekend (January 27th –
   January 30th) have posted; however, some transactions are pending. The delay
   is due to a special allowance made to keep CORE debit cards working during
   the conversion process.

 * Home Equity Lines of Credit, Simply Credit, Core Student Loan Lines of Credit
   and Core Student Loan Repayment (College Cash) Loans will no longer be
   included on your monthly account statement; you will receive a separate loan
   billing statement.

 * Reminder that your 1099 dividend includes the special merger dividend
   credited to your share #1 savings account on May 10, 2022. 

 * CFCU is part of three ATM networks that provide over 85,000 surcharge-free
   ATMs worldwide. Click HERE for the locator map to find your nearest
   surcharge-free ATM or look for the Allpoint, CO-OP, or MoneyTree Network logo
   sticker on the ATM.

 * *You can deposit as many checks as needed up to the daily deposit limit of
   $50,000. Learn about Mobile Check Deposit HERE.

*Please note that mobile check deposits are subject to review. In general,
deposits up to $5,000 per day will be available within one business day. In
general, deposits in excess of $5,000 per day will be available within four
business days. Funds may be held for longer periods at our discretion. See our
Mobile Deposit User Agreement for full details. Agreement is viewable within
your Digital Banking access, once logged in, select profile and then "Accepted
Disclosures", or upon request.


CREDIT CARDS

 

ACTION REQUIRED BEFORE AUGUST 1, 2023

As part of our conversion of systems from CORE FCU to CFCU, your CORE Credit
Card will be closed on 8/1/2023. We are offering a special promotion to transfer
to a CFCU Rewards Credit Card before 8/1/2023.

The promotion includes:

 * Low 5.99% Promotional APR for balance transfer of your existing CORE Credit
   Card balance for 24 months!  
 * No balance transfer fee for the transfer of your existing CORE Credit Card! 
 * 5,000 bonus rewards points! 
 * 5,000 additional bonus rewards points!*  
 * 1,000 additional bonus rewards points when you make your first purchase!* 

 That’s 11,000 bonus rewards points! 11,000 points = $110.00 

*To be eligible for additional bonus rewards points, card must be opened and
first purchase must occur by July 31, 2023. 

 

IF YOU TRANSFER TO A CFCU REWARDS CREDIT CARD:

 * The balance of your CORE Credit Card will be transferred to the new card. 
 * Your credit limit will remain the same as it is today. Unless you request and
   get approved to increase your limit. 
 * You can elect to visit a branch to obtain your new card or have it mailed to
   you. 
 * Existing rewards points on your CORE Credit Card will be transferred to your
   CFCU Rewards Credit Card. 
 * The rate for future transactions will be determined by your current credit
   score. 

 

IF YOU ALREADY CONVERTED TO A CFCU REWARDS CREDIT CARD:

You can pay your CFCU credit card:

 * With CFCU's Payment Portal
 * Through Digital Banking (click on 'Accounts', then 'Credit Card Access')
 * Or send a check

 

 



IF YOU DO NOT CONVERT TO A CFCU REWARDS CREDIT CARD:

You will be responsible for continuing to make payments to your CORE Credit Card
until the balance is paid. Please note that any remaining rewards points on your
CORE Credit Card must be redeemed by 7/31/23 or will be forfeited. 



If you have a balance, you can continue to pay your credit card(s) by check,
through the CORE Credit app, or Credit Card Portal online. You can find the CORE
Credit Card Portal Link here.

The link to the CORE Credit Card Portal will also live in our main navigation,
under 'Personal' and 'Resources'





YOUR DEBIT CARD(S)

Your debit card with CORE will no longer work, you can now activate your CFCU
debit card that you should have received in the mail in early January. In order
to activate your new card, call the activation number sticker on your card from
the phone number you have on file with us. When you activate your card, you will
also be asked to set up your PIN number. 

If you have not yet received your new debit card or need assistance, please call
our Member Solutions team at 607-257-8500 or toll-free 800-428-8340 or
email contactus@mycfcu.com. 

Hours: Monday - Friday 8AM - 5:30PM , Saturday 9AM - 12:00PM



ONLINE/DIGITAL BANKING

You no longer have access to CORE's Digital Banking. You can now register for
CFCU’s Digital Banking to view your accounts, make transfers, pay bills, deposit
checks, and more at anytime from anywhere.

To register, you will need your Social Security Number (SSN), or Tax
Identification Number (TIN) and your savings or checking account number.

 

ABOUT YOUR SAVINGS ACCOUNT NUMBER

Your savings account number has been updated. It now has a prefix of 2200 and a
suffix of 1.

Example: Old savings account number 1234567. New savings account number
220012345671

 

ABOUT YOUR CHECKING ACCOUNT NUMBER

Your checking account number has not changed (shown at the bottom of your
checks). You will need to type in the full 14 digits, if you are using your
checking account number to register for Digital Banking.

 

You can register and log into Digital Banking by clicking on the orange 'Banking
Login' button at the top right of this screen and then clicking on register or
you can download CFCU’s Digital Banking app on either the  Apple Store  or 
Google Play Store.

Learn more about CFCU's Digital Banking here  and find video tour/tutorials
here.  


PHONE BANKING


You no longer have access to CORE's EASY-Tel Phone Banking. You can use CFCU's
phone banking to check balances, transfer between accounts, and pay a CFCU Loan
from a CFCU checking or Savings account (excluding credit cards).               
           

To sign up for Phone Banking:

 * Call 607-257-8113 or toll free 800-782-9413 and enter your member number. 

 * Then, Use the last four digits of your social security number as a temporary
   PIN.

 * You will be prompted to create a new PIN that you will use going forward.




If you have issues accessing Phone Banking, please call our Member Solutions at
607-257-8500 or toll free 800-428-8340 or stop in a branch to request a
temporary PIN number.


CORE'S WEBSITE

You no longer have access to CORE's website. CORE's website is now redirected to
this page on CFCU's website.

+ Expand All Accordions


CHECK LIST

Download and print the check list of actions you may need to take now that
conversion is complete.

 

 * Download Check List


OTHER IMPORTANT INFORMATION


DEPOSIT ACCOUNT(S)

Debit Cards
Your debit card with CORE will no longer work, you can now activate your CFCU
debit card that you should have received in the mail in early January. In order
to activate your new card, call the activation number sticker on your card from
the phone number you have on file with us. When you activate your card, you will
also be asked to set up your PIN number. 

If you have not yet received your new debit card or need assistance, please call
our Member Solutions team at 607-257-8500 or toll-free 800-428-8340 or
email contactus@mycfcu.com.

Scheduled/Automatic Payments (subscriptions) using your debit card number
If your debit card number is used to pay a monthly subscription (Amazon, Chewy,
etc.) or automatic payment (car insurance, gym membership), please update any
companies that have your CORE debit card number on file with your new debit card
number after you activate your new card. 

Direct Deposits/Payments (ACH) into/from your checking or savings account(s)
Your Direct Deposits/Payments will continue automatically. If we are notified of
any errors, we will post the transaction and contact you. 


COURTESY PAY (OVERDRAFT SERVICES) 

Applicable to checking accounts only, if you want to learn more about this
service or opt-in to this service, please refer to pages 18 and 19 of the
Disclosure Booklet that you received in the mail.

For reference:

 * If you currently have CORE’s basic Courtesy Pay product, you have been
   converted into CFCU’s Courtesy Pay Program for coverage of checks, ACH, and
   automatic bill payments, provided that you meet the eligibility requirements
   (see Disclosure Booklet for details).
 * If you previously elected to have CORE pay overdrafts on ATM and debit card
   transactions, your election lapsed at the time of conversion. To elect for
   this feature to be turned on, please submit the Form (provided in the
   Disclosure Booklet) at your earliest convenience.

This may be submitted:

By mail:
CFCU Community Credit Union
Attn: Compliance
1030 Craft Rd
Ithaca, NY 14850

By phone:
(607) 257-8500 ext. 2421

By email:
compliance@mycfcu.com


ACCOUNT NUMBERS

Your existing account number(s) have changed slightly with the exception of your
checking account number(s) which have remained the same. We added a prefix in
front of your CORE account number(s) and have also included the CORE sub-account
suffix. Listed below are the prefixes and examples for different types of
accounts.

Checking Account(s)
Your account number(s) have remained the same.

Member Number
Your existing CORE Member Number now has a prefix of “2200”.
Example: prefix 2200 + existing member number 1234567 = new member number
22001234567.

Share/Member Savings Account(s)
Your existing CORE Share/Member Savings account number(s) now have a prefix of
“2200” and also include the CORE sub-account suffix (as shown on your past CORE
statements).
Example: prefix 2200 + existing share/member savings number 1234567 + CORE
sub-account suffix 1 = new account number 220012345671.

Club Savings Account(s)
Your existing CORE Club Savings account number(s) now have a prefix of “2202”
and also include your sub-account suffix from CORE (as shown on your past CORE
statements).
Example: prefix 2202 + existing club savings account number 1234567 + CORE
sub-account suffix 1 = new account number 220212345671.

Certificate Account(s)
Your existing CORE Certificate account number(s) now have a prefix of “2201” and
also include your sub-account suffix from CORE (as shown on your past CORE
statements).
Example: prefix 2201 + existing certificate number 1234567 + CORE sub-account
suffix 1 = new account number 220112345671.

IRA Account(s)
Your existing CORE IRA savings account number(s) now have a prefix of “2203” and
also include your sub-account suffix from CORE (as shown on your past CORE
statements).
Example: prefix 2203 + existing IRA savings number 1234567 + CORE sub-account
suffix 1 = new account number 220312345671.

Loan Account(s)
Your existing Loan account number(s) now have a prefix of “2204” and also
include your sub-account suffix from CORE (as shown on your past CORE
statements).
Example: prefix 2204 + existing loan account number 1234567 + CORE sub-account
suffix 1 = new account number 220412345671.

You can also view your numbers in CFCU's Digital Banking. Just click on the
account you want to view, then click on 'Account Details'.


ROUTING NUMBER

Effective January 30, 2023, CORE’s routing number was changed to CFCU’s routing
number 221381540. However, checks with CORE’s routing number will be processed
through June 30, 2023.


CHECKS

If you use checks, you should order new checks soon. Each CORE member can order
a free set of checks. To order your set of checks, submit a secure message
through Digital Banking, call Member Solutions at 607-257-8500 or toll-free
800-428-8340, or stop by a branch.  


STATEMENTS AND ELECTRONIC STATEMENTS (ALSO KNOWN AS ESTATEMENTS)

You will receive your last statement from CORE as of January 27th by mail. Your
first statement from CFCU will also be sent by mail and will be for the period
of January 28th – January 31st. Even if you elected to receive eStatements, your
final statement from CORE and your first statement from CFCU will be mailed.

If you currently receive or would like to receive your statements electronically
instead of by mail, please sign-up for eStatements within Digital Banking even
if you were previously registered for eStatements with CORE. 

Learn more about eStatements and how to sign up here.

If you were registered to receive eStatements with CORE, your past statements
and other electronic documents (tax statements) are no longer available in your
statement history online. If you need a copy of a past statement or other
documents, please contact Member Solutions at contactus@mycfcu.com.


LOAN ACCOUNTS

Loan Account Number(s)
See “Account Numbers” section above.

Scheduled/Automatic payments from your CORE Checking to CORE Loans
If you had scheduled and/or automatic payments from your CORE checking to your
CORE loan, those payments will continue automatically.

Terms and Payments
Your terms and payment amounts have not changed unless you have a CORE’s Home
Equity Line of Credit Choice Loan. For those with this specific loan, you should
have received a letter in late December with the updated terms. 

Making a Loan Payment
CFCU has several options to easily make loan payments:

Click here to learn about the payment options


CREDIT CARDS

Your credit card number(s) and the process to pay your credit card(s) will
remain the same at this time. You can continue to pay your credit card(s) by
check, through the CORE Credit app, or Credit Card Portal online. You can find
the  CORE Credit Card Portal Link here.


DISCLOSURES AND FEES

You should have received a Disclosure Booklet in the mail in late December which
includes disclosure and fee information.


CORE’S BILL PAY

CORE Members that currently use CORE’s Bill Pay will be able to access CFCU’s
Bill Pay beginning February 1, 2023 through our  CFCU More app. Any payments
set-up in CORE’s Bill Pay, will carry over to CFCU’s Bill Pay. 

* If you don’t currently have CORE’s Bill Pay, this will be available to you in
April 2023.


APPLE PAY AND GOOGLE PAY (GPAY)

As a CFCU member, you now have access to Apple Pay and Google Pay with your CFCU
debit card.

CONNECT WITH US



CFCU is honored to be voted
the Best Credit Union and
Best Home Mortgage Provider

1030 Craft Road, Ithaca, NY 14850-1016

Call Center: 607-257-8500 | Toll Free: 800-428-8340

Routing Number: 221381540 

NMLS Number: 299582

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