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https://khoros.com/press-release/2021/khoros-earns-trustradius-2021-tech-cares-award?utm_source=marketo&utm_medium=...
Submission: On November 30 via api from US — Scanned from DE
Submission: On November 30 via api from US — Scanned from DE
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* Platform
PLATFORM
* FOR A UNIFIED ENGAGEMENT HUB
Digital-first, omnichannel platform built for enterprises
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* Platform
PLATFORM
* FOR A UNIFIED ENGAGEMENT HUB
Digital-first, omnichannel platform built for enterprises
* FOR CONTACT CENTERS
Agent efficiency, automation, and operational insights
* FOR COMMUNITY ENGAGEMENT
Self-service support, education, and collaboration
* FOR SOCIAL MEDIA MANAGEMENT
Content management, publishing, and governance
* FOR CX INSIGHTS
A unified, actionable view for world-class CX
PRODUCTS
* MESSAGING
Connect with customers on SMS, Messenger, WhatsApp, & more
* MODERN CHAT
Chat with customers in real-time or anytime on your website
* CHATBOT
Start the conversation with automation, increase agent efficiency, triage,
& more
* SOCIAL & REVIEWS
Protect your brand & drive loyalty across social media and review site
* SOCIAL MARKETING
Orchestrate social campaigns that drive business results
* SOCIAL LISTENING
Understand social trends from customers, the market, and competitors
* EXPERIENCES
Find, curate, and share the best social media content
Read more
* Solutions
BY USE CASE
* CALL DEFLECTION
Deflect inquiries to messaging channels and self-service communities
* CONVERSATIONAL AI
Automate conversations with our intuitive drag-and-drop platform
* AI-ENHANCED AGENTS
Supercharge agents with AI tools & intuitive workflows
* CUSTOMER JOURNEY OPTIMIZATION
Optimize customer experiences by really listening across all your channels
BY INDUSTRY
* FINANCIAL SERVICES & INSURANCE
Secure solutions to keep customer information safe
* TELECOMMUNICATIONS
Cutting-edge tech to innovate and inform your customers
* TECHNOLOGY & SOFTWARE
Deep insights to keep a pulse on customer demands
* TRAVEL & HOSPITALITY
Real-time capabilities to stay connected with consumers
* RETAIL & DISTRIBUTION
An integrated platform to nurture the customer journey
Read more
* Services
* STRATEGIC SERVICES
Our in-house experts in social media and community management for Khoros
customers
* PROFESSIONAL SERVICES
More than onboarding and implementation, this is where our partnership
begins
* PARTNERS
Data integrations for better customer experience
* PRODUCT COACHING
Increase satisfaction and improve product adoption with complimentary
training.
Learn More
* Resources
* PODCAST
CX Confessions, the definitive podcast for digital CX leaders
* RESOURCE CENTER
Guides, tipsheets, ebooks, on-demand webinars, & more
* CHANNEL INTEGRATIONS
Integrations to connect with your customers, wherever they are
Tech integrations
* DEVELOPER INFORMATION
Technical overviews and links to developer documentation
* UPCOMING EVENTS
Join us for live webinars and other events, like Khoros Engage
* BLOG
Insights, tips, news, and more from our team to yours
* CUSTOMER STORIES
Case studies with successful customers to see how they did it
Learn more
* Community
* ATLAS COMMUNITY
Connect with 70K+ customer engagement professionals
* TITANS OF CUSTOMER ENGAGEMENT
A customer experience podcast with Khoros Customers
Download report
* Company
* ABOUT KHOROS
20+ years experience, built from Spredfast and Lithium
* LEADERSHIP
Meet the team that leads the team
* NEWSROOM
Press releases and other announcements
* CAREERS
We’re hiring — come build the future of customer experience
* CONTACT US
Need anything? We’re here for you
* SOCIAL RESPONSIBILITY
Our commitment to do more and do better
Work at Khoros
KHOROS EARNS TRUSTRADIUS 2021 TECH CARES AWARD
The award recognizes the company’s strong corporate social responsibility
efforts
AUSTIN, Texas (October 6, 2021) — Khoros, the award-winning leader in
digital-first customer engagement software and services, today announced that it
has been recognized with a 2021 Tech Cares Award by TrustRadius. The annual
award celebrates B2B technology companies that have gone above and beyond to
provide strong Corporate Social Responsibility (CSR) with a focus on
volunteerism, robust diversity, equity & inclusion programs, charitable
donations and fundraising, workplace culture, and demonstrable support for
environment sustainability.
“In 2020, we committed to elevating our diversity, inclusion, and corporate
responsibility efforts, and since then, we've accomplished so much. From hiring
a dynamic Director of DE&I to launching our Khoros Social Responsibility (KSR)
Program, as well as leveraging technology to help our customers foster safer
digital communities — I'm very proud of the progress we’ve made. While we know
there is still more to do, we will let this award serve as inspiration to
continue going the extra mile to do what’s right," said Mike O’Donnell, Chief
Talent Officer at Khoros.
Delivering on its commitment to diversity, inclusion, and corporate
responsibility, Khoros has launched and emphasized the following initiatives in
the past year including:
* Employee Resource Groups (ERGs) to support the company’s employees and allies
of the Black, Latinx and Hispanic, LGBTQ+, and women-identifying communities.
* Khoros Social Responsibility (KSR) Program to offer its software and services
for free to various women-owned and minority-owned businesses and nonprofits
that can't currently invest in the company's offerings, enabling them to do
their best work for the communities they serve. It’s part of Khoros' pledge
to commit 2% of its time and resources to support underrepresented
communities.
* Net Zero Asset Managers Initiative, an initiative in participation with Vista
Equity Partners (Vista) and its portfolio of enterprise tech companies, to
reduce half of its emissions by 2030 and emit net-zero greenhouse gas
emissions by 2050 across Vista’s portfolio, including Khoros.
* Company-wide initiatives to combat video call fatigue and protect the mental
health of its employees.
* Learning opportunities for career development and education around bias,
racism, microaggression, and allyship.
* Ongoing social responsibility initiatives include paid volunteer time off
(VTO) to encourage employees to give back to their local communities and
making charitable donations to local and national organizations.
In addition to its internal efforts, Khoros’ customer engagement platform has
enabled thousands of brands globally to create meaningful digital relationships
— and make those interactions and communities safe for all. Through its
AI-powered insights, companies can identify pain points to address and mitigate,
from accessibility issues to hurtful comments. For example, Post Office
successfully combated hate speech during its Pride social media campaign,
leveraging Khoros to manage nearly 250,000 social engagements. Additionally, TV
2 used Khoros’ platform to identify online harassment and hate speech to build a
nationally-recognized campaign educating people on the challenges of social
media to create kinder online communities.
For more information about TrustRadius’ Tech Cares Award and the full list of
recipients, click here. To learn more about Khoros’ social responsibility
efforts and its digital-first customer engagement platform and services, visit
khoros.com.
About Khoros
Over 2,000 global brands, including one-third of the Fortune 100 companies,
leverage the power of Khoros’ award-winning customer engagement platform to
create customers for life. Our innovative enterprise solutions, including over
20 patented technologies, ensure success across digital customer service,
messaging, chat, online brand communities, and social media management. Combined
with our industry-leading services, Khoros enables brands to connect with
customers throughout their entire digital journey.
Khoros powers more than 500 million daily digital interactions and leverages AI
to turn these interactions into insights and action. Recognized nationally and
locally as one of the Best Places to Work, Khoros has 11 offices globally and
Vista Equity Partners is its lead investor. For more information, visit
khoros.com.
About TrustRadius
TrustRadius helps technology buyers make better decisions and helps vendors tell
their unique story, improve conversion, engage high-intent buyers, and gain
customer insights. Each month over 1 million B2B technology buyers, over 50%
from large enterprises, use verified reviews and ratings on TrustRadius.com to
make informed purchasing decisions. Headquartered in Austin, TX, TrustRadius was
founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak
Venture Partners, and Next Coast Ventures.
###
Media Contact:
Mandy Mayekawa
pr@khoros.com
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