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Text Content

 * Features
   
   Key features
   New
   
   Collect
   
   Surveys
   Send surveys and instantly prioritize your results with AI
   Understand
   AI Tagging & Prioritization
   Instant automation of your feedback analysis
   Monitor
   Competitor Analysis
   Benchmark against public competitor feedback
   Action
   Insight Dashboards
   Visualize your feedback in charts and AI summaries
   Monitor
   Feedback Alerts
   Get notified when feedback comes in
   Understand
   Feedback Search
   Search through all your feedback fast
   Use-cases
   Easily action prioritized insights from your feedback
   Stay on top of anomalous increases in feedback activity
   Scrape every feedback source for mentions of bugs
   Connect and analyze 125+ feedback sources
   Build a backlog and send to a project management tool
   Send feedback alerts into Slack in real-time

 * Teams
   
   Teams
   Customer experience
   Product
   Company-wide
   Voice of the customer
   C-suite
   Templates
   Benchmarking against your competitor's feedback
   Building feedback dashboards to better inform company decisions
   

 * Industries
   
   Industries
   Banking and Finance
   Travel
   
   Marketplaces
   Ecommerce
   Retail
   B2C Tech

 * Resources
   
   Discover
   +125 integrations
   
   Integrations
   Connect to feedback sources for complete product oversight.
   Slack Integration
   Get daily bug reports and insights straight to your Slack.
   Blog
   Expert guides to help you maximize customer feedback.
   About us
   We’re building an AI-powered platform to transform how teams use customer
   feedback.

 * Customer stories
   
   Customer stories
   How Ruggable uses Anecdote to create urgency around fixing issues and
   prioritizing feedback
   Read now
   
   ⁠How Grubhub uses Anecdote to inform their product roadmap with real-time
   feedback insights
   Read now
   
   ⁠How Bank Al-Etihad were able to fix issues and increase CSAT by 4%
   Read now
   

Pricing
Community
Events
Book Demo
Log in

Features
PRIMARY

AI Surveys

AI Tagging & Prioritization

Competitor Analysis

Insights Dashboard

Feedback Alerts

Feedback Search

ADDITIONAL

Easily action AI-generated insights
Stay on top of anomalous increases in feedback activity
Scrape every feedback source for mentions of bugs
Connect to 125+ feedback sources
Build a backlog and send to a project management tool
Send your feedback into Slack in real-time
Solutions
TEAMS

Customer experience

Product

Company-wide

Voice of the customer

C-suite

USE CASES

Benchmarking against your competitor's feedback
Building feedback dashboards to better inform company decisions
Resources
DISCOVER

Integrations

Slack Integration

Blog

About us
Customer stories
Grubhub
Ruggable
Bank al-etihad
Pricing
Community
Events
Book demo
Log in




FOR SMARTER, FASTER, PRODUCT AND CX TEAMS


COLLECT AND ANALYZE YOUR CUSTOMER FEEDBACK

Analyze and prioritize feedback from 125+ sources with AI, collect more data
with surveys and turn your insights into action, super fast.

Book a Demo

Join our next webinar, no camera needed

14 day free trial of premium features

Migrate any feedback source in one-click



Trusted by companies that put customers first



DISCOVER ANECDOTE’S ALL-IN-ONE CUSTOMER EXPERIENCE PLATFORM

Feedback Search
AI Tagging & Prioritization
Surveys
Insight Dashboards
Competitor Analysis
Feedback Alerts


SEARCH THROUGH ALL YOUR FEEDBACK, INSTANTLY

Type in anything, and find what you need in your feedback—complete with relevant
tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore



USE AI TO AUTOMATE AND PRIORITIZE YOUR FEEDBACK ANALYSIS

Analyze your feedback with our market leading LLM, generate clear AI summaries,
and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore



SEND SURVEYS AND ANALYZE THEM WITH AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through
email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore



SEGMENT FEEDBACK FROM YOUR COMPANY IN CHARTS AND SUMMARIES

Turn feedback into clear, easy-to-read dashboards that help your team make
better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore



BENCHMARK YOUR COMPANY'S FEEDBACK AGAINST YOUR COMPETITORS

Unify and analyze public competitor feedback to benchmark against their
performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore



STAY ON TOP OF YOUR FEEDBACK WITH ALERTS

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or
queries like legal mentions and late deliveries. Route these to the right team
the same day they're reported.



Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore


THE PROBLEM


CUSTOMER FEEDBACK ANALYSIS IS SLOW, MESSY, AND HARD TO ACT ON

Feedback comes from different sources, takes too long to analyze, and is a total
mess. Without AI, it's unreliable and impossible to scale. Trying to use it to
inform business decisions? Forget it.




OUR SOLUTION


AUTOMATE YOUR FEEDBACK ANALYSIS AND PRIORITIZATION IN ONE PLACE

Using AI, we centralize and analyze your feedback sources, extracting insights
that help you make more informed decisions faster.


SURVEYS FOR ANY PLATFORM. INSIGHTS FASTER WITH AI.

In-product
NPS
Email
Website
Mobile
WhatsApp



Our AI is industry leading

Designed by experts from Meta and Cisco, our AI consistently delivers market
leading precision and results across tagging and insights.

Migrate with one-click

Onboard easily - just connect your feedback sources with one click. A full
account can be set-up in a couple of days. Invite everyone from your team.

Access a suite of features

Use AI to collect, understand, track, and act on all your feedback in one
platform. We're a one-stop shop for turning feedback into real value.


TAKE THE HASSLE OUT OF YOUR FEEDBACK LOOP


COLLECT

Need more feedback? Easily collect it through mobile, email, WhatsApp, or
directly from your website. Analyze and prioritize results with AI.

Surveys


UNDERSTAND

Use fast, automated AI tagging to categorize all your feedback, turning it into
clear, actionable insights. Instantly search through everything.

AI Tagging & Prioritization

Feedback Search


MONITOR

Cut support hours by tracking feedback anomalies, customer-reported bugs, and
alerts. Competitors? Analyze their feedback too.

Competitor Analysis

Anomalies

Bug analysis


ACTION

Struggling to make feedback-driven decisions? Stop overthinking and get instant
AI-generated dashboards with all your feedback data.

Insight Dashboards







WHAT OUR CUSTOMERS SAY

Anecdote’s level of insight and analysis has been a pivotal factor in driving
many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the
site experience. It’s helped us shift from being reactive to much more
proactive.

We were able to fix issues in our account opening process and saw a 4% increase
in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving
many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the
site experience. It’s helped us shift from being reactive to much more
proactive.

We were able to fix issues in our account opening process and saw a 4% increase
in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving
many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the
site experience. It’s helped us shift from being reactive to much more
proactive.

We were able to fix issues in our account opening process and saw a 4% increase
in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving
many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the
site experience. It’s helped us shift from being reactive to much more
proactive.

We were able to fix issues in our account opening process and saw a 4% increase
in customer satisfaction as a result

Anecdote’s level of insight and analysis has been a pivotal factor in driving
many of our quarterly product roadmap decisions.

Anecdote has really improved our speed in resolving issues, especially with the
site experience. It’s helped us shift from being reactive to much more
proactive.

We were able to fix issues in our account opening process and saw a 4% increase
in customer satisfaction as a result







HOW IT WORKS

1
Connect your feedback sources
2
Tag, analyze and summarize your feedback
3
Surface insights and take action
4
Collect more meaningful feedback

Easily connect multiple reviews, survey results, support chats, social media, or
API.

Process your data with our advanced feedback-trained LLMs to extract themes,
sentiment, and categories.

Easily act on your data with visual dashboards, alerts, priorities and
actionable insights.

Create, send, and analyze surveys via WhatsApp, email, or SDK embedding to
capture more customer feedback.


SEE HOW ANECDOTE CONNECTS WORK ACROSS DIFFERENT DEPARTMENTS

Customer experience
Product
Company-wide
Voice of the customer
C-suite


CREATE MEMORABLE CUSTOMER EXPERIENCES

Improve CSAT

Close the feedback loop

Drive customer love

Explore


BUILD CUSTOMER-ORIENTED PRODUCTS

Detect bugs and pain points

Get alerted on product issues

Get automatic user insights and research

Explore


LOOP IN YOUR WHOLE COMPANY TO YOUR CUSTOMERS’ VOICE

Connect feedback to company goals

Build a more customer-centric company strategy

Improve cross company collaboration

Explore


USE THE VOICE OF THE CUSTOMER FOR GROWTH

Analyze the latest daily refreshed feedback

See trends as they emerge

Loop in your whole company to key VoC Insights

Explore


DRIVE DECISIONS WITH CONFIDENCE

Reduce product, engineering, and support costs

See trends as they emerge

Save your company tens of thousands in dollar-spend on wasted hours

Explore

The all-in-one platform for every team. Whether it’s customer experience or
company-wide, our platform helps your team work together, communicate better,
and get more done.


CONNECT WITH 125+
CUSTOMER FEEDBACK SOURCES

Search for your feedback source



























GO FROM ANALYSIS TO ACTION-READY INSIGHTS, FAST.


Book a Demo

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