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BUPA PRIVACY AND COOKIE NOTICE

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We are committed to protecting your privacy when dealing with your personal
information. This privacy notice provides details about the information we
collect about you, how we use it and how we protect it. It also provides
information about your rights. The information we process, and the reasons why
we process it, may be different across our products and services. For example,
the information we process to provide insurance services may be different to the
information we process to provide dental or care-home services. We explain any
differences in this privacy notice.

Find out more about cookies

We (British United Provident Association Limited or Bupa) are registered with
the Information Commissioner’s Office, registration number Z6831692. Bupa is
made up of a number of trading companies (see Legal Notices), many of which also
have their own data-protection registrations.

If you have any questions about how we process your information, please contact
us at dataprotection@bupa.com.

Notice last updated: January 2021.

Privacy Notice
1. Information about us



In this privacy notice, ‘we’, ‘us’ and ‘our’ mean Bupa. Visit
bupa.co.uk/legal-notices/trading-addresses to find out more.

Depending on which of our products and services you ask us about, buy or use,
different companies within our organisation will process your information. Visit
bupa.co.uk/legal-notices/trading-addresses to find out more about the companies
that handle your information, including which company makes decisions about how
your information is handled based on the products and services you access or
use.

2. What this privacy notice covers



This privacy notice applies to anyone who interacts with us about our products
and services (‘you’, ‘your’), in any way (for example, by email, through our
website, by phone, through our app). We will give you further privacy
information if necessary for specific contact methods or in relation to specific
products or services. For example, if you use our apps we may give you privacy
notices which apply just to a particular type of information which we collect
through that app.

If you have any questions about this, please contact us at-
dataprotection@bupa.com.

3. How we collect personal information



We collect personal information from you and from third parties (anyone acting
on your behalf, for example, brokers, health-care providers and so on). Please
see below for more information.

Where you provide us with information about other people, you must make sure
that they have seen a copy of this privacy notice and are comfortable with you
giving us their information.

We collect personal information from you:

 * through your contact with us, including by phone (we may record or monitor
   phone calls to make sure we are keeping to legal rules, codes of practice and
   internal policies, and for quality assurance purposes), by email, through our
   websites, through our apps, by post, by filling in application or other
   forms, by entering competitions, through social media or face-to-face (for
   example, in medical consultations, diagnosis and treatment).


We also collect information from other people and organisations.


For all our customers, we may collect information from:


 * your parent or guardian, if you are under 18 years old;
 * a family member, or someone else acting on your behalf;
 * doctors, other clinicians and health-care professionals, hospitals, clinics
   and other health-care providers;
 * any service providers who work with us in relation to your product or
   service, if we don’t provide it to you direct, such as providing you with
   apps, medical treatment, dental treatment or health assessments;
 * organisations who carry out customer-satisfaction surveys or market research
   on our behalf, or who provide us with statistics and other information (for
   example, about your interests, purchases and type of household) to help us to
   improve our products and services;
 * fraud-detection and credit-reference agencies; and
 * sources which are available to the public, such as the edited electoral
   register or social media.


If we provide you with insurance products and services, we may collect
information from:

 * the main member, if you are a dependant under a family insurance policy;
 * your employer, if you are covered by an insurance policy your employer has
   taken out;
 * brokers and other agents (this may be your broker if you have one, or your
   employer's broker if they have one); and
 * other third parties we work with, such as agents working on our behalf, other
   insurers and reinsurers, actuaries, auditors, solicitors, translators and
   interpreters, tax advisers, debt-collection agencies, credit-reference
   agencies, fraud-detection agencies (including health-insurance counter-fraud
   groups), regulators, data-protection supervisory authorities, health-care
   professionals, other health-care providers and medical-assistance providers.


If we provide you with health-care, dental or care-home services, we may collect
information from:

 * your employer, if you are covered by a contract for services your employer
   has taken out or if we are providing occupational health services;
 * brokers and other agents (this may be your broker if you have one or your
   employer's broker if they have one); and
 * those paying for the products or services we provide to you, including other
   insurers, public-sector commissioners and embassies.

4. Categories of personal information



For all our services , we process the following categories of personal
information about you and (where this applies) your dependants:

 * standard personal information (for example, information we use to contact
   you, identify you or manage our relationship with you);
 * special categories of information (for example, health information,
   information about your race, ethnic origin and religion that allows us to
   tailor your care); and
 * information about criminal convictions and offences (we may get this
   information when carrying out anti-fraud or anti-money-laundering checks, or
   other background screening checks to prevent crime).


For more information about these categories of information, see below.


Standard personal information includes:

 * contact information, such as your name, username, address, email address and
   phone numbers;
 * the country you live in, your age, your date of birth and national
   identifiers (such as your National Insurance number or passport number);
 * information about your employment;
 * details of any contact we have had with you, such as any complaints or
   incidents;
 * financial details, such as details about your payments and your bank details;
 * the results of any credit or any anti-fraud checks we have made on you;
 * information about how you use our products and services, such as insurance
   claims; and
 * information about how you use our website, apps or other technology,
   including IP addresses or other device information (please see our Cookies
   Policy for more details).


Special category information includes:

 * information about your physical or mental health, including genetic
   information or biometric information (we may get this information from
   application forms you have filled in, from notes and reports about your
   health and any treatment and care you have received or need, or it may be
   recorded in details of contact we have had with you such as information about
   complaints or incidents, and referrals from your existing insurance provider,
   quotes and records of medical services you have received); and
 * information about your race, ethnic origin and religion (we may get this
   information from your medical or care-home preferences to allow us to provide
   care that is tailored to your needs).

5. What we use your personal information for and our legal reason for doing so



We process your personal information for the purposes set out in this privacy
notice. We have also set out some legal reasons why we may process your personal
information (these depend on what category of personal information we are
processing). We normally process standard personal information if this is
necessary to provide the services set out in a contract, it is in our or a third
party’s legitimate interests or it is required or allowed by any law that
applies. Please see below for more information about this and the reasons why we
may need to process special category information.

By law, we must have a lawful reason for processing your personal information.
We process standard personal information about you if this is:

 * necessary to provide the services set out in a contract − that is, to provide
   you and your dependants with our products and services);
 * in our or a third party’s legitimate interests − details of these legitimate
   interests are set out in more detail in the ‘Legitimate interest’ section
   below; or
 * required or allowed by law.


We process special category information about you because:

 * it is necessary for the purposes of preventive or occupational medicine, to
   assess whether you are able to work, to provide a medical diagnosis, to
   provide health or social care or treatment, or to manage health-care or
   social-care systems (including to monitor whether we are meeting expectations
   relating to our clinical and non-clinical performance);
 * it is necessary for an insurance purpose (for example, advising on,
   arranging, providing or managing an insurance contract, dealing with a claim
   made under an insurance contract, or relating to rights and responsibilities
   arising in connection with an insurance contract or law);
 * it is necessary to establish, make or defend legal claims (for example,
   claims against us for insurance);
 * it is necessary for a purpose designed to protect the public against
   dishonesty, malpractice or other seriously improper behaviour (for example,
   investigations in response to a safeguarding concern, a member's complaint or
   a regulator (such as the Care Quality Commission or the General Medical
   Council) telling us about an issue);
 * it is in the public interest, in line with any laws that apply;
 * it is information that you have made public; or
 * we have your permission. As is best practice, we will only ask you for
   permission to process your personal information if there is no other legal
   reason to process it. If we need to ask for your permission, we will make it
   clear that this is what we are asking for and ask you to confirm your choice
   to give us that permission. If we cannot provide a product or service without
   your permission (for example, we can’t manage and run a health trust without
   health information), we will make this clear when we ask for your permission.
   If you later withdraw your permission, we will no longer be able to provide
   you with any product or service that relies on us having that permission to
   process your personal information.


We may process information about your criminal convictions and offences (if any)
as a result of anti-fraud and anti-money-laundering checks or to check other
unlawful behaviour or carry out investigations with other insurers and third
parties for the purpose of detecting fraud. We do this if it is necessary to
prevent or detect a crime.

6. Legitimate Interest



We process your personal information for a number of legitimate interests,
including managing all aspects of our relationship with you, for marketing, to
help us improve our services and products and in order to exercise our rights or
handle claims. More detailed information about our legitimate interests is set
out below.

Taking into account your interests, rights and freedoms, legitimate interests
which allow us to process your personal information include:

 * to manage our relationship with you, our business and third parties who
   provide products or services for us (for example, to check that you have
   received a service that you’re covered for, to validate invoices and so on);
 * to provide health-care services on behalf of a third party (for example, your
   employer);
 * to make sure that claims are handled efficiently and to investigate
   complaints (for example, we may ask your treatment provider for information
   to make sure we receive accurate information and to monitor the quality of
   your treatment and care);
 * to keep our records up to date and to provide you with marketing as allowed
   by law;
 * to develop and carry out marketing activities and to show you information
   that is of interest to you, based on our understanding of your preferences
   (we combine information you give us with information we receive about you
   from third parties to help us understand you better);
 * for statistical research and analysis so that we can monitor and improve
   products, services, websites and apps, or develop new ones;
 * to contact you about market research we are carrying out;
 * to monitor how well we are meeting our clinical and non-clinical performance
   expectations in the case of health-care providers;
 * to enforce or apply our website terms of use, our policy terms and conditions
   or other contracts, or to protect our (or our customers’ or other people’s)
   rights, property or safety;
 * to exercise our rights, to defend ourselves from claims and to keep to laws
   and regulations that apply to us and the third parties we work with; and
 * to take part in, or be the subject of, any sale, purchase, merger or takeover
   of all or part of the Bupa business.

7. Marketing and preferences



We may use your personal information to send you marketing by post, by phone,
through social media, by email and by text.

We can only use your personal information to send you marketing material if we
have your permission or a legitimate interest as described above.

If you don’t want to receive emails from us, you can click on the ‘unsubscribe’
link that appears in all emails we send. If you don’t want to receive texts from
us you can tell us by contacting us at any time. Otherwise, you can always
contact us to update your contact preferences. You have the right to object to
direct marketing and profiling (the automated processing of your information to
help us evaluate certain things about you, for example, your personal
preferences and your interests) relating to direct marketing. Please see the
section about your rights for more details.

8. Processing and automated decision-making



Like many businesses, we sometimes use automation to provide you with a quicker,
better, more consistent and fair service, and marketing information we think
will be of interest to you (including discounts on our products and services).
This will involve evaluating information about you and, in some cases, using
technology to provide you with automatic responses or decisions (automated
decisions). You can click below for more information about this.

You have the right to object to direct marketing and profiling relating to
direct marketing. You may also have the right to object to other types of
profiling and automated decision-making set out below. In these cases, you have
the right to ask us to make sure that one of our advisers reviews an automated
decision, to let us know how you feel about it and to ask us to reconsider the
decision. You can contact us to exercise these rights.

By law, we must tell you about:

 * automated decision-making (making a decision using technology, without any
   person being involved); and
 * profiling (automated processing of your information to help us evaluate
   certain things about you, for example, your personal preferences and your
   interests).


This is because you have certain rights relating to both automated
decision-making and profiling. You have the right to object to profiling
relating to direct marketing. If you do this, we will no longer carry out
profiling for direct marketing purposes. You also have the right to object to
profiling in other circumstances set out below.

When we make decisions using only automated processing which produce legal
effects which concern you or which have a significant effect on you, we will let
you know. You then have 21 days to ask us to reconsider our decision or to make
a new decision that is not based only on automated processing. If we receive a
request from you within 21 days of receiving your request, we will:

 * consider the request, including any information you have provided that is
   relevant to it;
 * meet your request; and
 * let you know in writing what we have done to meet your request, and the
   outcome.


You can contact us to ask about these rights. For more information on all your
rights, please read the ‘Your rights’ section below.


Profiling and automated decision-making


The processes set out below, which only apply to our insurance products and
services, involve both profiling and automated decision-making.

 * Depending on the type of insurance product that you want to benefit from, to
   help us decide what level of cover we can offer you, we will ask you to
   provide information about your medical history. We may use software to review
   this information to find out whether you have any previous or existing health
   conditions which we cannot cover you for and which will be excluded from your
   policy.
 * We may use software to help us calculate the price of products and services
   based on what we know about you and other customers. For example, our
   technology may analyse information about your claims history and compare it
   with the information we hold about previous claims to evaluate how likely you
   are to need to make a claim. We may also evaluate your age, where you live
   and other details relating to your health (such as existing health conditions
   and whether you smoke) to calculate prices for community-rated products which
   are based on predefined groups with similar risk profiles.


Profiling


For all our services, the processes set out below involve profiling.

 * In order to improve outcomes and be more efficient, and allow us to offer
   advice about different treatment paths (for example, alternatives to surgery
   or other invasive treatments), we may use software to evaluate medical
   history and information about the general population in an area to identify
   customers who are likely to need that advice most.
 * When your policy is due for renewal, our software tells us this and may also
   evaluate your payment and claims history, other information you have given us
   about yourself, and other information we have received from third parties, to
   automatically provide you with a renewal quote and to decide what incentives
   we can offer you and the marketing messages you will receive.
 * We ask other organisations to carry out some of our consumer and market
   analysis to improve our marketing processes. This involves sharing personal
   information relating to our customers with third parties who specialise in
   profiling and segmenting people (putting people into groups of different
   types of customer, based on different kinds of information collected about
   them, to help us to better target our products to them). These companies
   match the information we give them with information they get from other
   sources to improve the accuracy of their analysis. We use the results of this
   analysis to help us target marketing and offers.
 * We may use information about the products you have bought, and information
   about what other customers who have bought the same products you have bought,
   to make sure we send you information about the products you are most likely
   to be interested in.
 * We may share your personal information (including your name, date of birth,
   sex and the country you live in) with third-party companies who carry out
   fraud checks. We will review any matches from this process. (We will not use
   automated decision-making for this.)

9. Sharing your information



We share your information within the Bupa group of companies, relevant policy
holders (including your employer if you’re covered under a group scheme),
funders arranging services on your behalf and people acting on your behalf (for
example, brokers and other agents). Plus, those who help us provide services to
you (for example, healthcare and medical assistance providers) or who we need
information from to allow us to handle or confirm claims or entitlements (for
example, professional associations). We also share your information in line with
the law. For more information about who we share your information with and why,
please see below.

We sometimes need to share your information with other people or organisations
for the purposes set out in this privacy notice. The exact information we share
depends on the reason we are sharing it. For example, if we need to share
information in order to provide healthcare, we will share special categories of
information, such as medical details, with the treatment provider.

For all our customers, we share your information with:

 * other members of the Bupa group of companies in order to provide our products
   and services to you;
 * other organisations you belong to, or are professionally associated with, in
   order to confirm your entitlement to claim discounts on our products and
   services;
 * doctors, clinicians and other health-care professionals, hospitals, clinics
   and other health-care providers so that they can provide treatment and we can
   monitor the quality of your treatment and care;
 * suppliers who help deliver products or services on our behalf;
 * people or organisations we have to, or are allowed to, share your personal
   information with by law (for example, for fraud-prevention or safeguarding
   purposes, including with the Care Quality Commission);
 * the police and other law-enforcement agencies to help them perform their
   duties, or with others if we have to do this by law or under a court order;
 * organisations that carry out surveys on our behalf;
 * if we (or any member of the Bupa group of companies) sell or buy any business
   or assets, the potential buyer or seller of that business or those assets;
   and
 * a third party who takes over any or all of the Bupa group of companies'
   assets (in which case personal information we hold about our customers or
   visitors to the website may be one of the assets the third party takes over).

If you have your treatment at the Cromwell Hospital, your consultant will be the
data controller for any information they collect, use or store outside our
systems, or in a way that is not in line with our instructions (this means they
will be responsible for how your personal information will be used, so you
should speak to them if you have any questions about this).


If you have a health assessment at one of our Spire partnership sites, we and
Spire will be joint controllers of your personal information. You can exercise
your rights in line with ‘Your rights’ (section 13) below.


If we provide insurance or manage a health-care trust, we share your information
with:

 * the policy holder or their agent if you are not the main member under an
   individual policy (we will send them all membership documents and
   confirmation of how we have dealt with a claim, and all people who are
   insured on the policy may have access to correspondence and other information
   we provide through our online portal);
 * your employer (or their broker or agent) for product or service
   administration purposes if you are a member or beneficiary under your
   employer’s group scheme;
 * your broker or agent (or both);
 * other third parties we work with to provide our products and services, such
   as agents working on our behalf, other insurers and reinsurers, actuaries,
   auditors, solicitors, translators and interpreters, tax advisers,
   debt-collection agencies, credit-reference agencies, fraud-detection agencies
   (including health-insurance counter-fraud groups), regulators,
   data-protection supervisory authorities, health-care professionals,
   health-care providers and medical-assistance providers; and
 * organisations who provide your treatment and other benefits, including
   travel-assistance services.


If we provide health-care, dental and care-home services, we share your
information with:

 * your employer, if your employer is paying for the services we are providing;
 * our insurance partners, for example, brokers, reinsurers, actuaries,
   auditors, solicitors, translators and interpreters, tax advisers,
   debt-collection agencies, credit-reference agencies, fraud-detection
   agencies, regulators, data-protection supervisory authorities;
 * those paying for the products or services we provide to you, including
   insurers, public-sector commissioners and embassies;
 * those providing your treatment and other benefits;
 * current or former Bupa consultants involved in legal proceedings (for
   example, those relating to negligence or malpractice);
 * national registries such as the Cancer Registry;
 * national screening databases, such as the NHS Cervical Screening recall
   system; and
 * government authorities and agencies, including the Health Protection Agency
   (for infectious diseases such as TB and meningitis).


If we share your personal information, we will make sure appropriate protection
is in place to protect your personal information in line with data-protection
laws.

10. Anonymised and combined information



We support ethically approved clinical research. We may use anonymised
information (with all names and other identifying information removed) or
information that is combined with other people’s information, or reveal it to
others, for research or statistical purposes. You cannot be identified from this
information and we will only share the information in line with legal agreements
which set out an agreed, limited purpose and prevent the information being used
for commercial gain.

11. Transferring information outside the UK and European Economic Area (EEA)



Some companies that we work in partnership with, or that provide services to us
(such as health-care providers, other Bupa companies and IT providers) are
located in, or run their services from, countries across the world. As a result,
we may transfer your personal information to many different countries. This may
include transferring information from within the UK to outside the UK, and from
within the EEA (the EU member states plus Norway, Liechtenstein and Iceland) to
outside the EEA, for the purposes set out in this privacy notice.

We take steps to make sure that when we transfer your personal information to
another country, appropriate protection is in place, in line with global
data-protection laws. Certain countries are considered to provide an adequate
level of protection because of the data-protection laws in place in those
countries. If this is not the case, the protection may be set out under our
contract with the organisation who receives the information.

For more information about this protection, please contact us at
dataprotection@bupa.com.

12. How long we keep your personal information



We keep your personal information in line with set periods calculated using the
following criteria.

 * How long you have been a customer with us, the types of products or services
   you have with us, and when you will stop being our customer.
 * How long it is reasonable to keep records to show we have met the obligations
   we have to you and by law.
 * Any time limits for making a claim.
 * Any periods for keeping information which are set by law or recommended by
   regulators, professional bodies or associations.
 * Any relevant proceedings that apply.


If you would like more information about how long we will keep your information
for, please contact us at dataprotection@bupa.com.

13. Your rights



You have the right to access your information and to ask us to correct any
mistakes and delete and restrict the use of your information. You also have the
right to object to us using your information, to ask us to transfer information
you have provided, to withdraw permission you have given us to use your
information and to ask us not to use automated decision-making which will affect
you. For more information, see below.

You have the following rights (certain exceptions apply).

 * Right of access: you have the right to make a request for details of your
   personal information and a copy of that personal information.
 * Right to rectification: you have the right to have inaccurate information
   about you corrected or removed.
 * Right to erasure ('right to be forgotten'): you have the right to have
   certain personal information about you deleted from our records.
 * Right to restriction of processing: you have the right to ask us to use your
   personal information for restricted purposes only.
 * Right to object: you have the right to object to us processing (including
   profiling) your personal information in cases where our processing is based
   on a task carried out in the public interest or where we have let you know it
   is necessary to process your information for our or a third party’s
   legitimate interests. You can object to us using your information for direct
   marketing and profiling purposes in relation to direct marketing.
 * Right to data portability: you have the right to ask us to transfer the
   personal information you have given us to you or to someone else in a format
   that can be read by computer.
 * Right to withdraw consent: you have the right to withdraw any permission you
   have given us to handle your personal information. If you withdraw your
   permission, this will not affect the lawfulness of how we used your personal
   information before you withdrew permission, and we will let you know if we
   will no longer be able to provide you with your chosen product or service.
 * Right in relation to automated decisions: you have the right not to have a
   decision which produces legal effects which concern you or which have a
   significant effect on you based only on automated processing, unless this is
   necessary for entering into a contract with you, it is authorised by law or
   you have given your permission for this. We will let you know if we make
   automated decisions, our legal reasons for doing this and the rights you
   have.


Please note: Other than your right to object to us using your information for
direct marketing (and profiling for the purposes of direct marketing), your
rights are not absolute. This means they do not always apply in all cases, and
we will let you know in our correspondence with you how we will be able to meet
your request relating to your rights.

If you make a request, we will ask you to confirm your identity if we need to,
and to provide information that helps us to understand your request better. We
have 21 days to respond to requests relating to automated decisions. For all
other requests we have one month from receiving your request to tell you what
action we have taken.

If we do not meet your request, we will explain why. In order to exercise your
rights, please contact us at dataprotection@bupa.com.

14. Data protection contacts



If you have any questions, comments, complaints or suggestions relating to this
notice, or any other concerns about the way in which we process information
about you, please contact our Privacy Team at dataprotection@bupa.com. You can
also use this address to contact our Data Protection Officer.

You also have a right to make a complaint to your local privacy supervisory
authority. Our main establishment is in the UK, where the local supervisory
authority is the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, United Kingdom
SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

You can also make a complaint to another supervisory authority which is based in
the country or territory where:

 * you live;
 * you work; or
 * the matter you are complaining about took place.




COOKIES

When you use our sites, we and third-party companies collect information by
using cookies and other technologies such as pixel tags (for simplicity we refer
to all such technologies as 'cookies'). A cookie is a text file containing small
amounts of information which a server may download to your computer, mobile or
tablet when you visit a website or use an app. A pixel tag (sometimes called a
web beacon) is an invisible image with a line of code which is placed within an
email message or on a web page.

There are different types of cookies which are used to do different things.
These include letting you navigate between different pages on a website
efficiently, remembering preferences you have given and helping us to identify
ways to improve your overall site experience. Others are used to provide you
with advertising, which is more tailored to your interests, or to measure the
number of site visits and the most popular pages. To find out more about cookies
visit aboutcookies.org or allaboutcookies.org.

To help you understand the different types of cookies we use on this website and
what they do, we have grouped cookies into four categories as described in the
‘Cookies used on our sites’ section below. To see how cookies used on Bupa.co.uk
are categorised, to control the cookies used and to see how long the cookies
last, please use our cookies management tool. Cookies used on websites that link
through to bupa.co.uk should be managed directly through the originating
website.

Information collected via cookies and other technology

The cookies used on this site do not collect directly identifiable personal
information such as name, address, email address etc. However, certain cookies
may collect information which relate to a unique ID or another identifier which,
when combined with other information, allow a profile to be created. This
profile is used to target adverts to your interests. This ad personalisation is
explained more detail in the section below.

Cookies used on our sites

We have grouped the cookies used on our sites into four categories as set out
below. As well the cookies we use, we work with third-party companies who place
cookies on your device. For a list of third parties we use, please see our
cookies management tool. Please note that the data they collect may also be
subject to their privacy policies.

When working with third-party companies we take steps to protect your data. For
example, we place contractual limits on how data collected about people using
our services is used and we regularly audit our sites to make sure only cookies
we have authorised are being used.

1. Necessary cookies

These cookies let you move around the website and use essential features such as
accessing secure areas of the website and identifying you as being logged in.
These cookies don't gather any information about you that could be used for
marketing or remembering where you've been on the internet. As these cookies are
necessary for the correct functioning of our website, you are unable to control
their use from within the cookies management tool.

2. Analytics cookies

These cookies collect information about how visitors use our websites. This
includes details of where the visitor has come from (e.g. referring domains,
search engines, marketing campaigns) and the pages viewed. We also collect
details on the site path of the visitor, which content visitors are clicking on,
which products visitors are interested in and purchase, and the total number of
times a visitor has been to our website.

We use the information to improve our website and enhance the experience of its
visitors. We may share this information with analytics and search engine
providers that assist us in the improvement and optimisation of our site.

3. Functionality cookies

These cookies allow our websites to remember choices you make (such as your
username, language or the region you are in) and provide enhanced, more personal
features. These cookies can also be used to remember changes you have made to
text size, fonts and other parts of web pages that you can customise. They may
also be used to provide services you have asked for such as watching a video or
commenting on a blog.

4. Advertising cookies

These cookies are used to collect information about your browsing habits to
deliver advertising more relevant to you and your interests. The personalisation
of ads may be based on data collected about your use of our services (for
example what pages you visit) and other data attributed to you by the ad
platform. These include data points such as interests, age, gender and similar
statistical characteristics inferred from internet browsing or marketing data
that an advertiser holds about you.

To personalise our advertising and web experiences, unique identifiers such as
an ID stored by a Cookie, or a Mobile Ad ID are used to help create an ad
profile. These are unique codes set on your device’s mobile operating system.
Data that identifies you directly, such as name, mobile number or email address
is not collected by the cookies or used for the purposes of advertising.

We work with carefully selected partners to show both personalised and
non-personalised ads. These partners include advertising agencies and tech
platforms who perform data analysis to enable personalised ad delivery and
tracking. These companies may also use data collected from cookies dropped by
other websites you have browsed on your device. This enables the display of ads
based on your browsing behaviour, which may mean the ads you see are more
relevant to your interests. This can also help to limit the frequency of adverts
you see across the internet if you have already seen a particular ad.

These partners may use a process called cookie syncing to process data from
other sources, including your browsing of other websites, to infer what type of
ad might interest you. This activity is performed by matching the cookie ID
assigned to your device with another cookie ID likely attributable to you but
held in a different database. To find out more about how ad personalisation
works please visit https://www.youronlinechoices.com/

How can you control the use of cookies?

You can control the use of cookies at any time by using our cookies management
tool. Alternatively, you can use your browser settings to manage cookies
including deleting cookies previously stored and blocking cookies from being
set.

Bupa health assessments are provided by Bupa Occupational Health Limited.
Registered in England and Wales No. 631336. Registered office: 1 Angel Court,
London, EC2R 7HJ.

Bupa health trusts are administered by Bupa Insurance Services Limited.
Registered in England and Wales No. 3829851. Registered office: 1 Angel Court,
London EC2R 7HJ.

Bupa health insurance, Cash plan, Dental Insurance and Travel Insurance are
provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433.
Bupa Insurance Limited is authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and the Prudential Regulation
Authority. Arranged and administered by Bupa Insurance Services Limited, which
is authorised and regulated by the Financial Conduct Authority. Registered in
England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R
7HJ.

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COOKIES HELP US PROVIDE YOU WITH THE BEST EXPERIENCE

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content and for advertising purposes. To consent to our use of cookies please
click “Accept cookies”. To find out more or to object please click “Cookie
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COOKIES NOTICE

We use cookies to analyse our website's performance, to improve and customise
content and for advertising purposes. To find out more about the specific
cookies we use, what they are used for and how long they will last please click
the ‘Cookies Details’ link at the bottom of each cookies category.

Some cookies are essential to the operation of this site, we call these
necessary cookies and they cannot be rejected. If you do not wish to consent to
other cookie types please leave the slider set to off and click the “Save
settings” button at the bottom of each page. You can get back to this cookies
management tool at any time via this cookies notice.
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MANAGE COOKIE PREFERENCES

NECESSARY

Always Active

These cookies let you move around the website and use essential features such as
accessing secure areas of the website and identifying you as being logged in.
These cookies don't gather any information about you that could be used for
marketing or remembering where you've been on the internet. As these cookies are
necessary for the correct functioning of our website, you are unable to control
their use from within this cookies management tool.

Cookies Details‎

FUNCTIONALITY

Functionality

These cookies allow our websites to remember choices you make (such as your
username, language or the region you are in) and provide enhanced, more personal
features. These cookies can also be used to remember changes you have made to
text size, fonts and other parts of web pages that you can customise. They may
also be used to provide services you have asked for such as watching a video or
commenting on a blog.

Cookies Details‎

ANALYTICS

Analytics

These cookies collect information about how visitors use our websites. This
includes details of where the visitor has come from (e.g. referring domains,
search engines, marketing campaigns) and the pages viewed. We also collect
details on the site path of the visitor, which content visitors are clicking on,
which products visitors are interested in and purchase, and the total number of
times a visitor has been to our website.

We use the information to improve our website and enhance the experience of its
visitors. We may share this information with analytics and search engine
providers that assist us in the improvement and optimisation of our site.

Cookies Details‎

ADVERTISING

Advertising

These cookies are used to collect information about your browsing habits to
deliver advertising more relevant to you and your interests. The personalisation
of ads may be based on data collected about your use of our services (for
example what pages you visit) and other data attributed to you by the ad
platform. These include data points such as interests, age, gender and similar
statistical characteristics inferred from internet browsing or marketing data
that an advertiser holds about you. Further information on advertising is
available in our privacy and cookies notice.

Cookies Details‎
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