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Impel Acquires Automotive Customer Engagement Platform Outsell
in $100M+ Deal, Expanding to 8,000 Dealerships, 51 Countries. | Details

Close alert.

Impel Acquires Automotive Customer Engagement Platform Outsell
in $100M+ Deal, Expanding to 8,000 Dealerships, 51 Countries. | Details

Close alert.
 * Products
   
   
    * OVERVIEW
      
      * The Impel Platform
      * Why Impel
      * Enterprise Developer Cloud
      * Integrations
   
   
    * MERCHANDISING
      
      * 360° WalkArounds®
      * Video Tour
      * Feature Tour
      * F&I Advantage
   
   
    * COMMUNICATION
      
      * Sales AI Copilot
      * Service AI
      * Chat AI
      * F&I Pursuit
      * VINtelligent AI
   
   
    * IMAGING
      
      * Capture App
      * AI Image Enhancement
      * Image Cloning
      * Damage Tagging

 * Solutions
   
   
    * BY BUSINESS TYPE
      
       * Dealership Groups
       * Local Auto Dealers
       * Specialty Vehicle Dealers
       * Aftermarket Operations
       * Wholesale Auctions
       * OEMs
       * Custom Solutions
   
    * * Discover Stories From Happy Customers
        Read More

 * Resources
   
   
    * CUSTOMER EXPERIENCE
      
      * Case Studies
      * Testimonials
      * Reviews
      * Customer Support
   
   
    * KNOWLEDGE HUB
      
      * All Resources >
      * Blog
      * Impel Academy
      * White Papers
   
   
    * FEATURED RESOURCE
      
      * White Paper
        How AI is Transforming Fixed Operations
        Read More

 * Company
   
   
    * WHO WE ARE
      
      * About Us
      * Leadership
      * Careers
      * Newsroom
      * Contact Us
   
   
    * WORKING WITH IMPEL
      
      * Partners
      * OEM Programs
      * Reseller Portal
   
   
    * WHAT’S NEW
      
      * Press Release
        Impel Acquires Automotive Customer Engagement Platform Outsell in $100M+
        Deal
        Read More

 * Countries
    * UK & Ireland
    * Mexico, Spain, Central & South America
    * Impel Brazil
    * Impel Australia & New Zeland
    * Impel Middle East

 * Log In
    * Sales AI Copilot
    * Chat AI
    * Service AI
    * 360 Manager

 * Book Demo

Leading the Automotive AI Revolution


LEADING THE
AUTOMOTIVE AI
REVOLUTION

Turn shoppers into buyers, and customers into loyalists, with the auto
industry's most advanced AI-powered Customer Lifecycle Management platform.

Request Demo
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PERSONALIZED ENGAGEMENT
AT EVERY STAGE OF THE
CUSTOMER LIFECYCLE.

Impel’s end-to-end customer lifecycle management platform enables auto retailers
of all sizes and types to deliver seamless customer experiences at every
touchpoint. From the website to the showroom and sales to service, it’s the only
AI platform you need to grow your business.

Whether it’s supporting a shopper as they search for the perfect vehicle,
scheduling the next service appointment for a customer, or helping a consumer
sell or trade-in their vehicle, Impel AI is with you every step of the way.

Explore Impel AI


"IN JUST THREE MONTHS THE AI HAS INFLUENCED $3.2MM IN REVENUE"

Jess McQuillan
Central Maine Motors

Watch the video

"IT’S JUST AN INCREDIBLE SOLUTION. I THINK EVERY DEALERSHIP NEEDS TO HAVE IT."

Chris Legg
Ourisman Ford

Watch the video

22%

Increase in Showroom
Appointments Set Rate

32X

Return on investment

Audi Denver case study

18%

Increase in Showroom
Appointments Set Rate

$1MM

Vehicle sales Influenced
in 12 Months

Elk Grove Buick case study

"WE’VE SET OVER 600 INCREMENTAL SERVICE APPOINTMENTS THAT WE WOULDN’T HAVE
GOTTEN OTHERWISE."

Paul Hepp
O’Brien Auto Team

Watch the video

"SERVICE AI INTEGRATES WITH OUR CURRENT SYSTEMS AND PROCESSES PERFECTLY."

Bryan Newton
Fred Anderson Toyota

Watch the video
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"Mary (Impel AI) is truly the best! I want to start off by saying this is by far
one of the best Mercedes dealerships. I was looking to purchase an AMG 63 G
Wagon and they were very helpful and guided me throughout the entire process.
Truly, they are very kind, and I highly recommend anyone looking to purchase a
Mercedes to stop by this dealership. You won't regret it.

Ask for Mary and Raheem the Sales Rep. They are both the best."




AI-POWERED SOLUTIONS THAT DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES AND BETTER
RESULTS FOR EVERY AREA OF YOUR BUSINESS. ALL IN ONE PLATFORM.

COMMUNICATION




COMMUNICATIONS

Increase staff productivity with generative conversational AI that works with
your team to deliver white-glove experiences at every customer touchpoint.

Learn more

MERCHANDISING




MERCHANDISING

Drive shoppers from the screen to the showroom with AI-powered interactive
content and immersive experiences that engage and educate.

Learn more

IMAGING




IMAGING

Make your inventory stand out from the crowd with computer vision AI that
transforms static vehicle images into showroom-quality digital experiences.

Learn more


SETTING THE INDUSTRY STANDARD FOR
ENTERPRISE-GRADE AUTOMOTIVE AI

Purpose built for automotive retailing

Unlike open source LLMs, Impel’s verticalized AI platform was designed
specifically for automotive retailing. Powered by state-of-the-art generative AI
technology paired with a mix of proprietary models and industry-specific
training data, we deliver the auto industry’s most powerful conversational
experience.

Optimized for business outcomes and control

Our unique Automotive Optimization Layer leverages proprietary,
industry-specific guardrails and controls to drive business outcomes and ensure
brand compliance for auto dealers and OEMs. These controls are fully
customizable and serve to support individual retailer business practices while
guiding LLM responses.

Deep integrations for better performance

Seamless integrations with leading data and system providers (including all
major CRMs, DMS platforms, website and inventory feed providers) maximize staff
productivity and response accuracy while preventing hallucinations and missteps
that are prevalent in generalized LLMs.

Enterprise-grade security

We are certified and fully compliant with all GDPR, TCPA and CCPA regulations.
To protect against the growing threat of jailbreaks and unauthorized uses, our
AI engine is secured with safeguards for monitoring inputs and restricting
responses.

Unlike open source LLMs, Impel’s verticalized AI platform was designed
specifically for automotive retailing. Powered by state-of-the-art generative AI
technology paired with a mix of proprietary models and industry-specific
training data, we deliver the auto industry’s most powerful conversational
experience.

Learn more

Our unique Automotive Optimization Layer leverages proprietary,
industry-specific guardrails and controls to drive business outcomes and ensure
brand compliance for auto dealers and OEMs. These controls are fully
customizable and serve to support individual retailer business practices while
guiding LLM responses.

Learn more

Seamless integrations with leading data and system providers (including all
major CRMs, DMS platforms, website and inventory feed providers) maximize staff
productivity and response accuracy while preventing hallucinations and missteps
that are prevalent in generalized LLMs.

Learn more

We are certified and fully compliant with all GDPR, TCPA and CCPA regulations.
To protect against the growing threat of jailbreaks and unauthorized uses, our
AI engine is secured with safeguards for monitoring inputs and restricting
responses.

Learn more


UNMATCHED SCALE AND IMPACT

For nearly a decade, we've been delivering exceptional experiences and better
business results for auto retailers around the world. It's a history of
excellence you can count on.


$
80
B

Sales and service revenue influenced by Impel's AI

80
B

360° WalkArounds
delivered

80
B

Feature and option
customer interactions

80

Countries active


TECHNOLOGY THAT TRANSFORMS
THE WAY YOU WORK



Experience the power of the auto industry’s most advanced AI platform. With
Impel at your side, your staff will be more productive than ever before. It’s
smart automation for every area of your business — working seamlessly alongside
your teams to deliver better customer experiences while generating better
results.

Book a Demo

FEATURED PRODUCTS

 * Sales AI Copilot
   
   AI superpower to help your sales and BDC teams convert more leads

   
 * Service AI
   
   Automated outreach and personalized communications for your Service Drive

   
 * Chat AI
   
   24/7 Human-like conversational support in your digital showroom

   
 * AI Virtual Booth
   
   Computer vision AI that delivers an authentic photo booth experience

   
 * 360° Walkarounds
   
   Interactive digital experiences that put shoppers in the driver’s seat

   

Explore all products


SEAMLESSLY INTEGRATES WITH YOUR EXISTING SYSTEMS AND PARTNERS


GROW YOUR INDUSTRY KNOWLEDGE WITH OUR RESOURCES

White Paper

A NEW VISION FOR AI-POWERED CUSTOMER LIFECYCLE MANAGEMENT

Read more
Video

CAR DEALERSHIP GUY ASKS IMPEL CEO THE HARD QUESTIONS ABOUT AUTOMOTIVE AI

Watch the podcast
Articles

WHAT EVERY CEO SHOULD KNOW ABOUT GENERATIVE AI

Read more
Articles

MAXIMIZING PERFORMANCE WITH AUTOMOTIVE AI

Read more
Case Study

HOW AI IS RESHAPING THE AUTO INDUSTRY

Read more
White Paper

GAINING COMPETITIVE ADVANTAGE WITH GENAI

Read more
White Paper

HOW AI IS TRANSFORMING FIXED OPERATIONS

Read more
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Visit the knowledge hub

More engaging customer experiences. Greater staff productivity. Better business
results.


SEE FOR YOURSELF WHAT IMPEL AI CAN DO FOR YOU.

Request Demo


 * PRODUCTS
   
   * The Impel Platform
   * Merchandising
   * Communication
   * Imaging
   * Enterprise Developer Cloud
   * Integrations


 * SOLUTIONS
   
   * Dealership Groups
   * Local Auto Dealers
   * Specialty Vehicle Dealers
   * Aftermarket Operations
   * Wholesale Auctions
   * OEMs
   * Custom Solutions


 * RESOURCES
   
   * All Resources >
   * Case Studies
   * Testimonials
   * Reviews
   * Impel Academy
   * White Papers
   * Blog
   * Customer Support


 * COMPANY
   
   * About Us
   * Leadership
   * Partners
   * OEM Programs
   * Careers
   * Newsroom
   * Reseller Portal
   * Contact Us

© 2024 Impel. All rights reserved. ✓ GDPR Compliant
 * Terms & Conditions
 * Privacy Policy

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