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6 forms found in the DOM

POST /Header/ChangeLocation

<form action="/Header/ChangeLocation" class="location-form" method="post">
  <p class="instructions"> Enter your postal code or Sign in to receive the best value in your area. </p>
  <div class="postal-1">
    <label for="postal-1" class="sr-only" id="ae_postal_label_0">First three characters of postal code.</label>
    <input id="webPostalCodeFirst3Char" maxlength="3" name="PostalCode.First3Chars" type="text" value="" aria-labelledby="ae_postal_label_0">
  </div>
  <div class="postal-2">
    <label for="postal-2" class="sr-only" id="ae_postal_label_1">Last three letters of postal code.</label>
    <input id="webPostalCodeLast3Char" maxlength="3" name="PostalCode.Last3Chars" type="text" value="" aria-labelledby="ae_postal_label_1">
  </div>
  <div class="submit-button">
    <button id="postalCodeWebChangeBtn" class="btn btn-primary">Submit</button>
  </div>
</form>

---

POST /Header/Search

<form action="/Header/Search" class="location-form main-searchBar" method="post" novalidate="novalidate">
  <div class="site-header-search sticky-search ">
    <div class="search-input" role="search">
      <div class="search-standing-offer-btn">
        <button class="btn btn-dropdown" onclick="return false;"><span id="SearchModeText">All Products</span></button>
        <ul class="dropdown-menu">
          <li>
            <a href="#" class="search-standing-offer-option" data-search-mode="AllProducts" data-search-mode-text="All Products">
                                            All Products
                                        </a>
          </li>
          <li>
            <a href="#" class="search-standing-offer-option" data-search-mode="StandingOffer" data-search-mode-text="Standing Offer">
                                            Standing Offer and Supply Arrangement Products
                                        </a>
          </li>
        </ul>
      </div>
      <input data-val="true" data-val-required="SearchMode is required." id="SearchMode" name="SearchMode" type="hidden" value="AllProducts">
      <span class="ae-compliance-indent" style="display: none;" id="ae-search-description"> Search Results Appear Below As You Type </span><input autocomplete="off" class="search-input-field search-input-sticky" id="site-wide-search"
        name="TextSearch" placeholder="Search by Keyword or Product" type="text" value="" aria-describedby="ae-search-description" aria-label="Search">
      <button class="search-input-reset" type="reset" id="site-wide-clear-search" aria-label="Clear Search"><i class="fa-light fa-times-circle" aria-hidden="true"></i></button>
      <button class="search-input-submit" type="submit" id="site-wide-search-submit" aria-label="Submit Search"><i class="fa-light fa-magnifying-glass" aria-hidden="true"></i></button>
    </div>
  </div>
</form>

---

POST /Header/ChangeLocation

<form action="/Header/ChangeLocation" class="location-form" method="post">
  <p class="instructions"> Enter your postal code or Sign in to receive the best value in your area. </p>
  <div class="postal-1">
    <label for="postal-1" class="sr-only" id="ae_postal_label_2"> First three characters of postal code. </label>
    <input id="mobilePostalCodeFirst3Char" maxlength="3" name="PostalCode.First3Chars" type="text" value="" aria-labelledby="ae_postal_label_2">
  </div>
  <div class="postal-2">
    <label for="postal-2" class="sr-only" id="ae_postal_label_3"> Last three letters of postal code. </label>
    <input id="mobilePostalCodeLast3Char" maxlength="3" name="PostalCode.Last3Chars" type="text" value="" aria-labelledby="ae_postal_label_3">
  </div>
  <div class="submit-button">
    <button id="postalcodemobilechangebtn" class="btn btn-primary" type="submit"> Submit </button>
  </div>
</form>

---

POST /Header/Search

<form action="/Header/Search" class="location-form" method="post">
  <div class="site-header-search" id="search-toggle">
    <div class="mobile-search ">
      <div class="search-standing-offer-btn">
        <button class="btn btn-dropdown" onclick="return false;"><span id="SearchModeText">All Products</span></button>
        <ul class="dropdown-menu">
          <li>
            <a href="#" class="search-standing-offer-option" data-search-mode="AllProducts" data-search-mode-text="All Products">
                                        All Products
                                    </a>
          </li>
          <li>
            <a href="#" class="search-standing-offer-option" data-search-mode="StandingOffer" data-search-mode-text="Standing Offer">
                                        Standing Offer and Supply Arrangement Products
                                    </a>
          </li>
        </ul>
      </div>
      <div class="search-input" role="search">
        <input class="search-input-field search-input-mobile" id="site-small-search" name="TextSearch" placeholder="Search by Keyword or Product" type="text" value="" aria-label="Search">
        <button class="search-input-reset" type="reset" id="site-small-clear-search" aria-label="Clear Search"><i class="fa-light fa-times-circle"></i></button>
        <button class="search-input-submit" type="submit" id="site-small-search-submit" aria-label="Submit Search"><i class="fa-light fa-magnifying-glass"></i></button>
      </div>
    </div>
  </div>
</form>

---

POST /Header/ChangeLocation

<form action="/Header/ChangeLocation" class="location-form" method="post" tabindex="-1" aria-hidden="true">
  <p class="instructions" tabindex="-1" aria-hidden="true"> Enter your postal code or Sign in to receive the best value in your area. </p>
  <div class="postal-1" tabindex="-1" aria-hidden="true">
    <label for="postal-1" class="sr-only" tabindex="-1" aria-hidden="true" id="ae_postal_label_4"> First three characters of postal code. </label>
    <input id="mobilePostalCodeFirst3Char" maxlength="3" name="PostalCode.First3Chars" type="text" value="" tabindex="-1" aria-hidden="true" aria-labelledby="ae_postal_label_4">
  </div>
  <div class="postal-2" tabindex="-1" aria-hidden="true">
    <label for="postal-2" class="sr-only" tabindex="-1" aria-hidden="true" id="ae_postal_label_5"> Last three letters of postal code. </label>
    <input id="mobilePostalCodeLast3Char" maxlength="3" name="PostalCode.Last3Chars" type="text" value="" tabindex="-1" aria-hidden="true" aria-labelledby="ae_postal_label_5">
  </div>
  <div class="submit-button" tabindex="-1" aria-hidden="true">
    <button id="postalcodemobilechangebtn" class="btn btn-primary" type="submit" tabindex="-1" aria-hidden="true"> Submit </button>
  </div>
</form>

---

POST /Footer/Subscribe

<form action="/Footer/Subscribe" class="location-form" method="post"></form>

---

Text Content

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Customer Care
 
Montreal, QC
 

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    * Small Appliances
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      * Compact Refrigerators & Freezers
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      * Recycling Bins & Containers
      * Compost Bags
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      * Facial Tissue
      * Paper Towels
      * Toilet Tissue & Dispensers
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      * Brooms & Dust Pans
      * Floor Cleaning Pads
      * Washroom Maintenance
      * Cleaning Cloths
    * Hand Soap & Sanitizer
      * Hand Sanitizer
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      * Carts, Trucks & Dollies
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      * Storage Bins & Totes
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      * Steno, Message & Memo Pads
      * Journals & Professional Notebooks
      * Premium Office Notepads
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    * Post-it Notes, Flags, Tabs & Dispenser
      * Post-It & Sticky Notes
      * Post-It & Sticky Flags
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      * Computer Desks
      * Corner & L-Shaped Desks
      * Sit-Stand Workstations
    * Storage Cabinets & Filing Cabinets
      * Mobile Filing Carts
      * Safe
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      * Storage Cabinets & Lockers
    * Whiteboards, Bulletin Boards & Easels
      * Planning & In-Out Boards
      * Cork & Bulletin Boards
      * Easels & Easel Pads
      * Whiteboards
    * Tables
      * Folding Tables
      * Boardroom & Conference Tables
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Ink & Toner Deals Services Success Centre
FR
Customer Care

Montreal, QC

Enter your postal code or Sign in to receive the best value in your area.

First three characters of postal code.
Last three letters of postal code.
Submit
All Products
 * All Products
 * Standing Offer and Supply Arrangement Products


Close

Montreal, QC [ Edit ]

Enter your postal code or Sign in to receive the best value in your area.

First three characters of postal code.
Last three letters of postal code.
Submit
Sign In Create An Account
 * Account
 * Orders
 * Tools

 * Custom Lists
 * Edit Profile
 * Order Tracking

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CUSTOMER CARE

Let Us Help You

Contact Us



BROWSE HELP IN THE FOLLOWING CATEGORIES

COMPANY WORK FROM HOME LOGIN

MY ACCOUNT

ORDER TRACKING

SET UP AN ACCOUNT

ORDER ASSISTANCE

GENERAL ACCOUNT ASSISTANCE


FREQUENTLY ASKED QUESTIONS


WORK FROM HOME PROGRAM

My company has a designated work from home program set up with Grand & Toy, how
do I log in?


MY COMPANY HAS A DESIGNATED WORK FROM HOME PROGRAM SET UP WITH GRAND & TOY, HOW
DO I LOG IN?

Please refer to your company’s internal communication for instructions on
accessing your work from home program. You must log in using your company’s
credentials to shop your exclusive program. Please chat with a Grand & Toy
customer care representative if you need further assistance. Chat now

I am working remotely at my home office, can Grand & Toy ship directly to my
address?


I AM WORKING REMOTELY AT MY HOME OFFICE, CAN GRAND & TOY SHIP DIRECTLY TO MY
ADDRESS?

Yes, we can ship orders directly to your address. To learn how you can update
your address to have orders shipped to your home, please click here.


MY ACCOUNT

How do I create a new account?


HOW DO I CREATE A NEW ACCOUNT?

Click here to see which plan is best suited for you.

What do I do if I forgot my password?


WHAT DO I DO IF I FORGOT MY PASSWORD?

Click the 'Forgot your password?' link on our Account Sign In page, then enter
your username and email address and we will email you your login information.

Still having trouble? Chat with our Customer Care team.


ORDER TRACKING

How do I check the status of my order?


HOW DO I CHECK THE STATUS OF MY ORDER?

You can view information about a particular order by logging in and clicking
'Order Tracking' under the 'My Account' icon. Orders can be located by using the
filter option to search by date range, PO number or Order number.

When will my order arrive?


WHEN WILL MY ORDER ARRIVE?

We strive to ship most products within 1 to 2 business days to locations within
local trade zones. If your order originates outside local trading areas, it may
take 3 to 5 business days.

We will notify you of your estimated delivery date when you place your order.
Deliveries are made Monday through Friday. Delivery times are subject to holiday
delivery schedules, inclement weather and acts of nature. Some items may not be
available for next business-day delivery. Where applicable, we will provide
estimated delivery time frames and backordered product notifications displayed
under the product description. We'll keep you informed of your order status
changes by sending you emailed communications.

If you'd like more information before ordering or your product doesn't arrive
within the expected time, please contact our customer care team.


ORDER ASSISTANCE

Can I return items that I have purchased?


CAN I RETURN ITEMS THAT I HAVE PURCHASED?

Returns are possible if the item purchased is eligible for return, is within our
policy number of days and is in unopened sealed condition. Please visit our
terms and conditions here.

How do I process a return?


HOW DO I PROCESS A RETURN?

Log in and click 'Orders' and then 'Returns' under the 'My Account' icon.

Please have your order number and ship to account number handy. This information
can be found on the packing slip received with your order or you can find these
details within your order tracking history.

An item I received is damaged, how do I get a replacement?


AN ITEM I RECEIVED IS DAMAGED, HOW DO I GET A REPLACEMENT?

You can process a damaged or defective return by logging in and clicking
'Orders' and then 'Returns' under the 'My Account' icon. We'll ask if a
replacement product is required. If you select 'Yes', a replacement order will
automatically be sent to you.

Please have your order number and ship to account number handy. This information
can be found on the packing slip received with your order or you can find these
details within your order tracking history.

An item I received is incorrect or not what I ordered. How can I receive the
correct item I purchased?


AN ITEM I RECEIVED IS INCORRECT OR NOT WHAT I ORDERED. HOW CAN I RECEIVE THE
CORRECT ITEM I PURCHASED?

You can let us know that an item is missing from your order by accessing our
return tool. This can be found by logging in and clicking 'Orders' and then
'Returns' under the 'My Account' icon.

You should then select 'Are you missing something from your shipment?' You will
then be asked if you received an item in error and if a replacement is required.

Based on your answers, we'll do the rest!

Have your order number and ship to account number handy. This information can be
found on the packing slip received with your order or you can find these details
within your order tracking history.

How will I be refunded/credited for returns?


HOW WILL I BE REFUNDED/CREDITED FOR RETURNS?

Refunds and credits will be issued when the returned product is received by
Grand & Toy, and will be made via your original method of payment.

How do I cancel an order?


HOW DO I CANCEL AN ORDER?

Please contact our customer care team by phone or chat.

Why was my order or an item in my order cancelled?


WHY WAS MY ORDER OR AN ITEM IN MY ORDER CANCELLED?

Your order or an item in your order was probably cancelled due to not having
available stock. While we strive to maintain the availability of all items on
grandandtoy.com in our warehouse, so you get your order quickly, this is not
always possible. There are rare cases where products sell quickly and sustaining
the inventory can be a challenge. In these situations, your item may not be
available to ship and may be cancelled. We understand how frustrating this can
be and apologize for this inconvenience.

For assistance with a cancelled item or order, please contact our customer care
team.

How can I obtain a safety data sheet (SDS)/ material data sheet (MDS)?


HOW CAN I OBTAIN A SAFETY DATA SHEET (SDS)/ MATERIAL DATA SHEET (MDS)?

PDF formats of related product documentation, if available, can be found within
the product detail page under 'More information'.

What methods of payment are accepted for online orders?


WHAT METHODS OF PAYMENT ARE ACCEPTED FOR ONLINE ORDERS?

The following major credit cards - VISA, American Express, or MasterCard, Visa
Debit - are accepted.

If you are a registered business customer not paying by credit card, the
following options are available. Payment terms are 'NET' 30 days from date of
invoice. Invoices unpaid by the due date are subject to a late payment charge
and may also result in delayed delivery of subsequent orders.

How do I get a copy of my invoice?


HOW DO I GET A COPY OF MY INVOICE?

You can get a copy of your invoice by logging in and clicking 'tools' and then
'e-invoicing' under the 'My Account' icon.

Can't find the e-invoicing tool? Contact customer care and we'll enable this
feature for you!


GENERAL ACCOUNT ASSISTANCE

How do I update my user profile?


HOW DO I UPDATE MY USER PROFILE?

You must be signed into your account to edit personal information

Access your profile details by clicking on 'Account' under the 'My Account'
icon. You can then edit your profile including changing your password from the
'Edit Profile' menu

How do I update my address?


HOW DO I UPDATE MY ADDRESS?

If you need to make permanent changes to your account billing or shipping
address, please contact our customer care team.

For a temporary or one-time delivery address change when checking out your
orders, click on the box titled, 'New Alternate Address', and fill out the
fields to update your information.

How do I update my credit card?


HOW DO I UPDATE MY CREDIT CARD?

You must be signed into your account to edit personal information

Access your online Wallet by clicking on 'Account' under the 'My Account' Icon.
You can then edit your saved cards from the 'Manage Credit Cards' menu.

How do I set up a subscription?


HOW DO I SET UP A SUBSCRIPTION?

You must be signed into your account to enroll in a subscription. Then follow
these instructions:

 * Select item(s) you would like to automatically reorder
 * Select 'Subscribe', 'New Subscription Order' or 'Add to An Existing
   Subscription' and click 'Subscribe Now'
 * Follow the steps to name your subscription order and set order frequency
 * Click 'Next' confirm your subscription order, payment and delivery details
 * Review and accept the program terms and conditions
 * Submit your subscription

To edit, manage and view your subscription details, go to 'My Subscriptions'
under your 'Accounts' menu at the top page menu when signed in.
After your first subscription order, you'll receive an email with your order
status.

For more information visit our Subscription FAQ's :
https://www.grandandtoy.com/dcr/sites/core/subscription-program.aspx

How do I set up a custom ordering list?


HOW DO I SET UP A CUSTOM ORDERING LIST?

You must be signed into your account to create or edit custom lists.

Custom lists can be located by clicking 'Custom List' under the 'My Account'
icon. To create a new list, click on 'Create A New List'. Other options include
view 'My Lists' or view 'All Lists'. Upon opening a list you'll have the ability
to edit them by adding or removing products.

How does the Dashboard feature work?


HOW DOES THE DASHBOARD FEATURE WORK?

The Dashboard provides an at-a-glance view of important tools and features based
on your ordering priorities. Drag and drop your most used features right into
your homepage for a customized view.

Does Grand & Toy offer printing services?


DOES GRAND & TOY OFFER PRINTING SERVICES?

Yes, we do! Our printing services help improve visibility and control of your
print processes, to make your business more profitable and efficient.

You must be signed into your account to access this service. You'll then find
Print Solutions under the 'Services' menu.

My order total exceeds the minimum qualifying amount to apply a promo code, why
am I seeing an error message?


MY ORDER TOTAL EXCEEDS THE MINIMUM QUALIFYING AMOUNT TO APPLY A PROMO CODE, WHY
AM I SEEING AN ERROR MESSAGE?

Please review the terms and conditions located, at the bottom of the promotional
email you received, or on our website. Some products may be exempt from the
promotion.

Still need help? Please contact our customer care team by phone or chat.

How do I opt in to receive marketing emails?


HOW DO I OPT IN TO RECEIVE MARKETING EMAILS?

Simply log in and click 'Account' under the 'My Account' icon. From there click
on the 'Edit Profile' menu and you'll be able to edit your profile including
updating your 'Subscription Information,' to opt in or out of marketing emails.


CONTACT US

--------------------------------------------------------------------------------


CUSTOMER CARE

NEED ASSISTANCE? WE CAN HELP

 


ONLINE

Connect live with a Customer
Care Representative

Monday - Friday
8:00 AM - 7:30 PM EST

 


EMAIL

customerservice@grandandtoy.com and we will get back to you.

Please allow 8 business hours for your inquiry to be processed.

 


CALL

1-866-391-8111 to speak with a Customer Care Representative

Monday - Friday
7:00 AM - 7:30 PM EST

--------------------------------------------------------------------------------


CORPORATE HEAD OFFICE

Grand & Toy
200 Aviva Park Drive
Vaughan, ON L4L 9C7

Telephone:
416-401-6300

Email:
generalinquiries@grandandtoy.com

Shopping


SHOPPING

 * Office Supplies
 * Cleaning & Maintenance
 * Breakroom
 * Office Furniture
 * Technology
 * Paper
 * Mail, Pack & Ship
 * Health, Safety & Security

Business


BUSINESS

 * Get An Account
 * Get a Federal Government Account
 * Chamber Of Commerce
 * Custom Interiors
 * Ink & Toner Recycling
 * e-Invoicing

About Us


ABOUT US

 * Corporate Profile
 * Corporate Sustainability
 * Media Room
 * Branch Offices
 * Careers

Support


SUPPORT

 * Order Tracking
 * Privacy Policy
 * Terms & Conditions
 * Accessibility
 * Contact Us
 * Can't Find A Product?
 * Product Recalls
 * Free Calendar

Connect

 * LinkedIn
 * Instagram



© 2024 Grand & Toy Limited

P7




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