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Submission: On December 13 via api from US — Scanned from DE
Effective URL: https://www.edesk.com/
Submission: On December 13 via api from US — Scanned from DE
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Reject All Save My Preferences Accept All Powered by Skip to content * Login * Support * Contact us * Product Close Product Open Product WITH EDESK YOU CAN Centralize All sales and messaging channels, one inbox Personalize Leverage the customer, product & order Automate Improve productivity with AI automations Collaborate Work across teams for better outcomes Measure Improve performance with unified analytics Achieve 5* ReviewsRequest reviews from your happiest customers INTEGRATIONS * Amazon * Mirakl * Shopify * WooCommerce * CDiscount * Whatsapp * eBay * TikTok * Walmart * Magento * BigCommerce * Instagram See 300+ no-code integrations → SEE EDESK IN ACTION A SELF-SERVE INTERACTIVE EXPERIENCE OF EDESK → * Meet Ava: the AI chatbot → * Start a 14-day free trial → * Book a 1-to-1 demo → * Watch a 3-minute demo → * Resources Close Resources Open Resources * 24/7 Customer Support * Help Center * API Documentation * Product Updates * ROI calculator Menu * 24/7 Customer Support * Help Center * API Documentation * Product Updates * ROI calculator * Customer Success Stories * Blog * Webinars * Affiliate Program * CX Scorecard Menu * Customer Success Stories * Blog * Webinars * Affiliate Program * CX Scorecard Customer Stories LEARN FROM THE EDESK COMMUNITY'S CHALLENGES & SUCCESSES Read our customer stories → * Explore our product tour → * Start a 14-day free trial → * Book a 1-to-1 demo → * Watch a 3-minute demo → DOWNLOAD THE EDESK APP AND KEEP TABS IN REAL-TIME Learn more → * ROI Calculator * Pricing * Book a demo * Start free trial Main Menu * Product * Centralize * Personalize * Automate * Collaborate * Measure * Review * Integrations * Amazon * eBay * Walmart * Wish * Shopify * BigCommerce * WooCommerce * Magento/Adobe * Facebook * 250+ Integrations * Resources * Customer Stories * Help Center * Webinars * Blog * Partners * App * Product Tour * 14 Day Free Trial * Book a Demo * Interactive Product Tour * ROI Calculator * Pricing Get started HAPPIER CUSTOMERS. WHEREVER YOU SELL. Built for eCommerce and powered by AI, eDesk combines everything you need to make support simpler, faster, more cost-effective. Start free trial Book a demo View interactive demo Supporting $20BN+ annual eCommerce sales worldwide for sellers large and small EVERYTHING YOU NEED FOR EXCEPTIONAL CUSTOMER SUPPORT Centralize Personalize Automate Collaborate Measure Reviews ELIMINATE CHAOS THANKS TO NATIVE INTEGRATIONS WITH ALL YOUR SALES AND MESSAGING CHANNELS. No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels. Unlock efficiencies with unrivalled native integrations: MarketplacesAmazon, eBay, Walmart, Mirakl Webstores Shopify, BigCommerce, Magento Email Gmail, Outlook, Yahoo!… Social Facebook, Instagram, WhatsApp Tracking Aftership, Shippingbo, ShipStation… Learn more about centralizing → CREATE FAST, PERSONALIZED EXPERIENCES WITH INSTANT ACCESS TO THE FULL CONTEXT OF EACH QUERY Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses. Everything you need to respond to a query in one place: The Order The most recent order details The Product See which products were purchased The Delivery Delivery details & tracking link The Customer Full order history, segmentation The Sentiment AI-powered sentiment analysis Learn more about personalizing → ACHIEVE 4X IMPROVED PRODUCTIVITY WITH NEXT GENERATION AI-DRIVEN & RULE-BASED AUTOMATIONS Create happier, more high-performing teams with eDesk’s AI-powered automations AND happier, more satisfied customers with rapid and personalized responses to queries 24/7. Radically improve customer support performance with: AI analysis Classifications, summaries, routing AI responses Suggested responses, composer AI automations Handsfree responses, rules-based… Canned responses Templates, snippets, chatbots Personalization Data on customer, product, tracking Learn more about automation → RESOLVE COMPLEX QUERIES FASTER WITH MARKET-LEADING COLLABORATION FEATURES Ensure customer questions are addressed comprehensively and rapidly, first time. With a suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues. Radically improve customer support performance with: AI-driven agent routing Automatically assign tickets @mention Quickly include colleagues in threads Email Gmail, Outlook, Yahoo!… Secure external escalate Ticket & customer data Rules Automatically route based on message rules Learn more about collaborating → ANALYSE AND OPTIMIZE SUPPORT OPERATIONS WITH COMPREHENSIVE REAL-TIME REPORTING A full suite of up to the minute reports on all aspects of your customer operations, enables you to make better decisions in resource, channel and product management. Stay ahead with live reporting on: SLAs Manage adherence to channel requirements Coverage Shopify, BigCommerce, Magento Team Handle times, response times, CSAT… Channel Facebook, Instagram, WhatsApp Product Aftership, Shippingbo, ShipStation… Learn more about measuring & insights → REAP THE REWARDS OF EXCEPTIONAL CUSTOMER SUPPORT WITH GREAT CUSTOMERS REVIEWS eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitably. Stay ahead with live reporting on: * Amazon, eBay, webstores, Trustpilot, & Google * Target reviews from happy customers only * Customize and personalize review requests * Build your brand & manage customer expectations * Handle negative feedback inside your help desk Learn more about gathering positive Feedback → EXPLORE OUR INTERACTIVE DEMO See how 5K+ eCommerce sellers use eDesk to cut support times in half and increase sales. Start demo → “With eDesk, integrating every marketplace makes it so much easier to provide the same level of service to all marketplaces, helping us achieve 97.6% SLA compliance.” Irene Epp, Service Delivery Manager, Pertemba Global. Read their story → DELIVER INSTANT SUPPORT, EARN MORE SALES Resolve up to 70% of web sales and service queries, 24/7. Built for eCommerce, our AI chatbot can answer queries on products, orders and much more. Learn more Click for sound 3:25 “With eDesk we have seen response times improve by over 60%, even though we 3X’d our business” Prabhat Rai, Co-Founder, Life Interiors International. Read their story → INTEGRATE YOUR ENTIRE TECH STACK WITHOUT ANY PRICEY ADD-ONS eDesk offers an unrivalled suite of integrations with sales channels, communications and order management solutions; ensuring you can efficiently scale your eCommerce operations. See All Our Integrations “On Monday morning, we could have a stack of two or three hundred emails. Before eDesk, this took days to clear, but now it’s done before lunch. eDesk makes replying to customer queries easy. You have the tracking number, customer order, and thread of old messages.” Peter Walsh, CEO at Tekeir. Read their story → SEE HOW EDESK CAN IMPROVE YOUR CUSTOMER EXPERIENCE, YOUR WAY Watch Demo Video Book a Live Demo Self Serve Product Tour Start a Free Trial EVERYTHING EDESK HAS TO OFFER, EXPLAINED IN ONLY 90 SECONDS Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support. * A quick tour of the eDesk mailbox * Demonstration of efficiency-boosting AI features * A look at ticket view with all customer & order details LET OUR PRODUCT SPECIALISTS WALK YOU THROUGH EDESK AND ANSWER ANY QUESTIONS Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast. * 1-to-1 personalized discussion with our product experts * Address individual team or business issues * Discuss any questions around integrations or setup Speak with one of our Experts NOT READY TO CONNECT A CHANNEL BUT STILL WANT TO EXPLORE EDESK? TRY OUR PRODUCT TOUR. Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace * Test out viewing and responding to queries * Get a full scope of what features and insights are available * Get familiar with the product to make your setup a breeze It looks like you’re using a phone! For the best experience, we recommend viewing our guided tour on a tablet, laptop, or desktop computer to enjoy all its features on a bigger screen. Take the Product Tour TRY EDESK FOR FREE: THE BEST WAY TO REALLY SEE HOW YOUR SUPPORT CAN IMPROVE Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite. * Connecting a channel won’t interrupt your current processes * Your data is safe with us * Simple setup with assisted onboarding Try eDesk for Free 14-day trial | No credit card required | Guided setup “eDesk’s AI chatbot pretty much understands our products better than we do. As it answers over 70% of our chats without agent intervention, the biggest impact is that we haven’t had to scale up our customer service team during peaks.” Tom Jeffrey, Co-Founder, Wave Spas. Read their story → TOP ECOMMERCE SUPPORT RESOURCES Access the most valuable resources for optimizing your eCommerce support and driving customer satisfaction. THE AUTO PARTS INDUSTRY IN 2025: HOW CUSTOMER EXPERIENCE WILL DRIVE SUCCESS In the fiercely competitive world of auto parts, growth doesn’t come easy. Margins are Brendan Hughes November 28, 2024 THE TOP 5 ECOMMERCE SUPPORT PLATFORMS FOR 2025 In the ever-competitive world of eCommerce, effective customer support can set your brand apart Ann O'Sullivan November 20, 2024 THE ULTIMATE GUIDE TO EFFECTIVE MIRAKL CUSTOMER SUPPORT Mirakl is a great place for eCommerce sellers to grow. 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