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VMware Help - Virtualization Benefits via Virtual Machine
* VMware Privacy Notice
VMWARE'S PRIVACY NOTICES
VMware provides cloud computing and platform-virtualization services, enabling
its enterprise customers to securely connect, manage and automate their digital
infrastructures. The following Privacy Notices described how personal
information may be collected, used, shared to stored by the different teams in
VMware.
GLOBAL PRIVACY NOTICE
This notice explains the personal data we collect to manage our business and our
relationships with customers, visitors and event attendees.
COOKIE NOTICE
This notice explains how we use cookies and similar technologies when you
interact with us through our websites.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a resident of the State of California, this notice explains your
privacy rights and how you can exercise these rights.
JOB APPLICANT PRIVACY NOTICE
This notice addresses the personal data we collect about candidates in
connection with our employment recruiting efforts.
PRODUCTS AND SERVICES PRIVACY NOTICE
This notice addresses the information we collect and use in connection with our
customers’ deployment of our products and services.
WORKSPACE ONE DISCLOSURE
This disclosure explains the types of information collected by Workspace ONE UEM
and other referenced Workspace ONE offerings from customers’ users and their
devices.
EFFECTIVE DATE: MONDAY, DECEMBER 27, 2021
VMWARE GLOBAL PRIVACY NOTICE
VMware, Inc., headquartered in the U.S., and its group companies ("VMware",
"we", "us" and "our") are committed to protecting the privacy of individuals who
interact with us, such as our website visitors, customers, business partners,
leads and prospects, recipients of marketing communications, end users and event
attendees ("you" and "your"). This Privacy Notice generally explains the
different ways in which VMware collects, uses and shares personal information
when:
* You visit, interact with or use any of our websites, social media pages,
VMware mobile apps (where linked to this Privacy Notice), online
advertisements, marketing or sales communications (our "online Properties");
* You visit, interact with or use any of our offices, events, sales, marketing
and other offline activities (our "offline Properties"); and
* You purchase and use VMware products and services (including mobile apps)
that have been deployed by one of our business customers, such as your
employer (our "Services").
When we mean to refer to any combination of the above, we use the term
"Properties".
This Notice does not generally cover the personal information we automatically
collect in connection with your use of the VMware Services. For further details
regarding the information collected and used by VMware in connection with the
provision of the Services, see the VMware Products and Services Notice.
In connection with the provision of specific Properties, VMware may provide
additional "just-in-time" disclosures or additional information about our data
collection, use and sharing practices. These notices may supplement this Privacy
Notice or clarify VMware's privacy practices in the circumstances described or
may provide you with additional choices about how VMware processes your data.
If you have any questions about this Privacy Notice, please contact us at
privacy@vmware.com.
CONTENTS
PART I: WHAT INFORMATION WE COLLECT & HOW WE COLLECT IT
"Personal information" is information that identifies an individual or relates
to an identifiable individual. VMware and third party service providers collect
personal information and other information from various sources which generally
fall into the following categories:
* Information you provide to us through your interactions with us and your use
of the Properties
* Information we automatically collect from you in connection with your use of
online Properties (see the VMware Products and Services Notice for
information we automatically collect in connection with the Services)
* Information from third party sources and affiliated companies
We may combine information from these different sources for the purposes set
forth in this Privacy Notice.
1. Information we collect from you
We will collect personal information when you voluntarily provide it to us
(including to our service providers or other parties who collect it on our
behalf). For example, we collect personal information when you order,
register for (or to use) or request information about VMware products,
services or apps, subscribe to marketing communications, request support,
complete surveys, provide in product feedback, or sign up for a VMware event
or webinar. We may also collect personal information from you offline, such
as when you attend one of our events, during phone calls with sales
representatives, or when you contact customer support.
The personal information we collect may include contact information (such as
your name, address, telephone number or email address), professional
information (such as your employer name, address, job title, department or
job role), user IDs and passwords, photographs for security purposes, and
contact preferences. We also collect information you choose to provide to us
when requesting information or completing any 'free text' boxes in our forms
(for example, for event sign-up, product feedback or survey requests), or
the nature of your request or communication. In addition, we may collect
personal information disclosed by you on message boards, chat features,
blogs and other services or platforms to which you are able to post
information and materials (including third party services and platforms). We
also may record our telephone or other communications with you, to the
extent permitted by applicable law.
When making a purchase from VMware, we may also collect billing and
transactional information.
2. Information we automatically collect
VMware collects information from the use of technologies such as cookies,
pixel tags, widgets, embedded URLs, electronic communication protocols,
buttons and tools in connection with its online Properties. The types of
technology used by VMware may change over time as technology evolves. This
Privacy Notice and our Cookie Notice provide information about our use of
cookies and other similar tracking technologies.
Online Properties:
We automatically collect certain information when you use, access or
interact with our online Properties, including our online advertisements or
marketing communications. This information does not necessarily reveal your
identity directly but may include unique identification numbers and other
information about the specific device you are using, such as the hardware
model, operating system version, web-browser software (such as Firefox,
Safari, or Internet Explorer), your Internet Protocol (IP) address/MAC
address/device identifier, device event information (such as crashes, system
activity and hardware settings, browser language, the date and time of your
request and referral URL), broad geographic location (e.g. country or
city-level location) and other technical data that uniquely identifies your
browser. We may also collect information about how your device has
interacted with our online Properties, such as the pages accessed and other
statistical information.
VMware Services:
In connection with your organization's deployment of certain Services,
VMware may automatically collect information in relation to your use of the
Services. See the VMware Products and Services Notice for more information
regarding the types of data collected and used in connection with VMware’s
provision of the Services.
If you are an individual user of VMware Services and you require more
information regarding our data collection practices for Services deployed by
your organization, please contact your IT administrator.
3. Information from third party sources and affiliated companies
From time to time, we may obtain information about you from third party
sources unless prohibited by applicable law, such as public databases,
resellers and channel partners, marketing partners, social media platforms,
event organizers or other publicly available information.
Examples of the information we may receive from other sources include: name,
address, telephone number, office location, approximate location (based on
reverse IP lookup), account information, job role and publicly available
employment profile, service and support information, information about your
product or service interests or preferences, browsing habits, page-view
information from some business partners with which we operate co-branded
services or joint offerings, and credit history information from credit
bureaus. We may use this information in conjunction with your contact
details, professional information and VMware transaction history for the
purposes set forth in this Privacy Notice, such as, for example, improving
the accuracy of our records, better understanding you and your preferences,
providing relevant marketing and support, and detecting and preventing
fraud.
PART II: HOW WE USE YOUR INFORMATION
VMware uses personal information it collects for the following purposes (unless
otherwise restricted by applicable law). For information on how VMware shares
personal information, see Part III.
Communicate, Respond to Requests and Engage in/Process Transactions:: VMware may
use personal information to communicate with you, respond to your requests or
provide information requested by you. VMware may also use personal information,
including financial, credit card and payment information, to process your
transactions.
Facilitate the Delivery of the Service and Account Administration: VMware may
use personal information to provide you with the Services, to manage your
account, and to communicate with you about your use of our Services. This may
include managing product downloads, updates and fixes, providing support and
recommendations, and sending other administrative or account-related
communications, including release notes. VMware will also use personal
information to facilitate the delivery of the Services and this may include
tracking entitlements, verifying compliance, controlling access to the Service,
and maintaining the security and operational integrity of the VMware IT
infrastructure and our Services. See the VMware Products and Services Notice for
details regarding the information VMware collects in connection with your use of
the Services and in order to operate the Service.
Facilitate and Evaluate Use of the Online Properties: VMware may use personal
information to provide you with the online Properties, to facilitate your use of
the online Properties (such as facilitating navigation and the login process,
preserving information between sessions and enhancing security), to improve
quality, to evaluate page response rates and personalize and determine content.
Improve our Properties: VMware uses personal information and other data VMware
collects from you to better understand our customers, users and website visitors
and the way they use and interact with the Properties, including their user
experience. VMware uses this information to provide a personalized experience,
to implement the preferences you request, to improve quality and reliability, to
diagnose issues with and improve the Properties and related user experiences,
and to make recommendations.
Improve the Accuracy of our Records: We may use the personal information we
receive from you or third parties to better understand you and/or maintain and
improve the accuracy of the records we hold about you.
Provide Support: VMware uses personal information and other data VMware collects
from you, in combination with other data we may have, in order to provide you
with support in relation to our Properties.
Post Testimonials: VMware may use personal information to post testimonials on
its Online Properties. Prior to posting a testimonial, we will obtain your
consent to use your name and testimonial. You can request your testimonial be
updated or deleted at any time by sending a request with your name, testimonial
location and contact information.
Marketing: VMware will use information it obtains from you, your interactions
with VMware over time and across the Properties, and from third party sources to
provide you with marketing and promotional communications, to deliver targeted
and relevant advertising and marketing to you, to determine the effectiveness of
our marketing and promotional campaigns, to better understand you and your
preferences, and to position and promote our products and services. Our
marketing will be conducted in accordance with your advertising / marketing
preferences and as permitted by applicable law.
Security: VMware may use personal information to help monitor, prevent and
detect fraud, enhance security, monitor and verify identity or access, and
combat spam or other malware or security risks.
Quality Control and Training: VMware may use or access personal data for the
purposes of quality control related to the Properties and staff training.
Third Party Social Networks: VMware may use personal information to interact
with you on third party social networks (subject to that network's terms of
use).
Conferences and Events: VMware and our partners may use personal information to
communicate with you about our events or our partner events. After the event,
VMware may contact you about the event and related products and services, and
may share information about your attendance with your company and our conference
sponsors and partners, where legally permitted to do so. If a partner or
conference sponsor directly requests your personal information at their
conference booths or presentations, your personal information will be handled in
accordance with their privacy practices. We recommend that you review the
privacy practices of such partners and sponsors.
Provide Online Communities and Blogs: We may use personal information and other
information disclosed by you on our message boards, chat features, blogs and
other services or platforms to which you are able to post information and
materials for the purposes of providing you and our customers with a forum to
discuss VMware Properties, responding to your request, providing you with
support, improving our Properties or any other purposes set forth in this
Privacy Notice. Any information that is disclosed in those forums becomes public
information and may therefore appear in public ways, such as through search
engines or other publicly available platforms, and may be “crawled” or searched
by third parties. It could also be read, collected or used by other users to
send you unsolicited messages. Please do not post any information that you do
not want to reveal to the public at large.
Education and Training: If you sign up for a VMware certification course or
seminar, VMware will use your personal information to facilitate the delivery of
such course or seminar. To the extent your organization has paid for your
certification course or seminar, VMware may provide the status of your course or
seminar to your organization upon notice to you.
Protect our Employees and Facilities: VMware may use personal information as
necessary to protect the health and safety of our employees and visitors, our
facilities and our property and other rights. If you visit one of our sites, you
may be photographed or videotaped as part of maintaining the security of such
sites.
Other Legitimate Business Purposes: We may use your personal information when it
is necessary for other legitimate purposes such as protecting VMware's
confidential and proprietary information.
PART III: HOW WE SHARE YOUR INFORMATION
We take care to allow your personal information to be accessed only by those who
really need access in order to perform their tasks and duties, and to share with
third parties who have a legitimate purpose for accessing it. We may share
personal information about you with third parties in the following
circumstances.
* Service providers: We may share your information with third parties, such as
vendors, consultants, agents and other service providers who work on our
behalf. Examples include vendors and service providers who provide assistance
with marketing, billing, processing credit card payments, data analysis and
insight, hosting, technical support and customer service. Unless described in
this Privacy Notice or one of our other privacy notices, we do not share,
sell, rent, or trade any of your personal information with third parties for
their own promotional purposes.
* Business partners: We may provide your information to our channel partners,
such as distributors and resellers, and to other business partners, to fulfil
product and information requests, to effectively deliver unified support, and
to provide customers and prospective customers with information about VMware
and its products and services. From time to time, VMware may engage in joint
sales or product promotions with selected business partners. If you purchase
or specifically express interest in a jointly-offered product, promotion or
service, we may share relevant personal information with those partners.
You should note that VMware does not control our business partners’ use of
such information. Our partners are responsible for managing their own use of
the personal information collected in these circumstances, including
providing information to you about how they use your personal information. We
recommend you review the privacy policies of the relevant partner to find out
more about their handling of your personal information.
* VMware affiliates : We may share your information with our parent companies,
subsidiaries and/or affiliates. This information may be shared and used to
provide services and support, provide recommendations to optimize product and
service use, to provide customers and prospective customers with information
about the range of available products and services, and for the purposes
otherwise described in this Privacy Notice.
* Vital interests: We may disclose information to any party where we believe it
necessary in order to protect the vital interests of any person.
* Compliance with laws or any competent law enforcement body, regulatory body,
government agency, court or third party: We may disclose information where we
believe disclosure is necessary or required (i) by law or regulation, in
order to comply with legal process or government requests (including in
response to public authorities to meet national security or law enforcement
requirements); or (ii) to exercise, establish or defend our legal rights.
* Business transfers: We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets,
financing, acquisition, dissolution, corporate reorganization or similar
event. We will inform any buyer that your information shall only be used in
accordance with this Privacy Notice.
* With your consent: We may disclose your personal information for any other
purpose with your consent.
PART IV: INTERNATIONAL TRANSFERS OF INFORMATION
Personal information, including personal information collected in the European
Economic Area ("EEA"), the United Kingdom or Switzerland, may be transferred,
stored and processed by us and our services providers, partners and affiliates
in the United States and potentially other countries whose data protection laws
may be different to the laws of your country, for example to Canada, The
Philippines, Singapore, India, Australia and Israel. Some of these countries are
not deemed 'adequate' by the European Commission. We will protect your personal
information in accordance with this Privacy Notice wherever it is processed and
will take appropriate contractual or other steps to protect the relevant
personal information in accordance with applicable laws. These steps include
implementing the European Commission's Standard Contractual Clauses for
transfers of personal information from our group companies in the EEA, the
United Kingdom and Switzerland to our other group companies. Our Standard
Contractual Clauses can be provided upon request. We have implemented similar
appropriate safeguards with our service providers, partners and affiliates. In
relation to VMware’s role as a processor of customer content, our Binding
Corporate Rules will apply to any transfers of personal information.
Our subsidiary Lastline, Inc.adheres to the US-EU and US-Swiss Privacy Shield
Framework regarding the collection, use, and retention of personal information
from individuals in the European Union member countries and Switzerland.
LastlineInc. has certified that it adheres to the Privacy Shield Principles of
notice, choice, accountability for onward transfer, security, data integrity and
purpose limitation, access, recourse, enforcement and liability. If there is any
conflict between this Privacy Notice and the Privacy Shield Principles, the
Privacy Shield Privacy Principles shall govern. To learn more about the Privacy
Shield program, and to view Lastline, Inc.’s certification page, please visit
https://www.privacyshield.gov. Please note that Lastline Inc. has been assessed
and verified by a third party verification agent.
https://privacy.truste.com/privacy-seal/validation?rid=97c89c43-2c5d-4400-b4ec-1ecb8d45f6a7
Lastline, Inc. is responsible for the processing of personal information they
receive under each Privacy Shield Framework, and subsequently transfers to a
third party acting as an agent on its behalf. Lastline, Inc. complies with the
Privacy Shield Principles for all onward transfers of personal information from
the European Union and Switzerland, including the onward transfer liability
provisions. With respect to personal information received or transferred
pursuant to the Privacy Shield Frameworks, Lastline, Inc is subject to the
regulatory enforcement powers of the U.S. Federal Trade Commission.
Lastline, Inc. commits to endeavor to promptly resolve complaints about privacy
and collection or use of personal information (See ‘How To Contact Us” for
contact details). If you have an unresolved privacy or data use concern that we
have not addressed satisfactorily, please contact our U.S.-based third party
dispute resolution provider (free of charge) at
https://feedback-form.truste.com/watchdog/request. With regard to unresolved
Privacy Shield complaints concerning human resources data transferred from the
European Union in the context of the employment relationship, Lastline Inc. has
further committed to cooperate with the panel established by the European Union
data protection authorities (DPAs). For complaints involving human resources
data transferred from Switzerland in the context of the employment relationship,
Lastline, Inc. has committed to cooperate with Swiss Federal Data Protection and
Information Commissioner (“FDPIC”).
Under certain conditions, more fully described on the Privacy Shield website
here https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may
be entitled to invoke binding arbitration when other dispute resolution
procedures have been exhausted.
PART V: SECURITY AND CONFIDENTIALITY
VMware maintains (and requires its service providers to maintain) appropriate
organizational and technical measures designed to protect the security and
confidentiality of any personal information we process. For example, VMware
employs physical access controls, encryption, Internet firewalls, intrusion
detection and network monitoring depending on the nature of the information and
the scope of processing. VMware staff who may have access to personal
information are required to keep that information confidential. However, no
security procedures or protocols are ever guaranteed to be 100% secure and so we
encourage you to take care when disclosing personal information online and to
use readily available tools, such as Internet firewalls, anti-virus and
anti-spyware software, and similar technologies to protect yourself online.
PART VI: YOUR PRIVACY RIGHTS AND CHOICES
Right to Correct or Update Your Information: If you would like to correct or
update personal information that you have provided to us, please logon to
myvmware.com and update your profile.
Marketing Communications: You can opt-out of receiving marketing communications
from VMware by going to the VMware Subscription Center and unsubscribing. You
can opt-out of receiving marketing communications from Carbon Black by going to
the Carbon Black Preference Center and unsubscribing.
You can also opt out by clicking "unsubscribe" in any marketing email
communications we send you, or by completing the Privacy Contact Form.
Additional Rights for Certain Territories: If you reside in certain territories
(such as the European Economic Area), you may have the right to exercise certain
privacy rights available to you under applicable laws. We will process your
request in accordance with applicable data protection laws. We may need to
retain certain information for record-keeping purposes and/or to complete
transactions that you began prior to requesting any deletion.
* Right not to provide consent or to withdraw consent: We may seek to rely on
your consent in order to process certain personal information. Where we do
so, you have the right not to provide your consent or to withdraw your
consent at any time. This does not affect the lawfulness of the processing
based on consent before its withdrawal.
* Right of access and/or portability: You may have the right to access the
personal information that we hold about you and, in some limited
circumstances, have that data provided to you so that you can provide or
'port' that data to another provider.
* Right of erasure: In certain circumstances, you may have the right to the
erasure of personal information that we hold about you (for example if it is
no longer necessary for the purposes for which it was originally collected).
* Right to object to processing: You may have the right to request that VMware
stop processing your personal information and/or to stop sending you
marketing communications.
* Right to rectification: You may have the right to require us to correct any
inaccurate or incomplete personal information.
* Right to restrict processing: You may have the right to request that we
restrict processing of your personal information in certain circumstances
(for example, where you believe that the personal information we hold about
you is not accurate or lawfully held).
* Right to lodge a complaint to your local Data Protection Authority: You may
have the right to lodge a complaint with your national Data Protection
Authority or equivalent regulatory body.
If you would like to exercise any of the above rights, please complete the
Privacy Contact Form so we may consider your request under applicable law To
protect your privacy and security, we may take steps to verify your identity
before complying with the request.
You may have additional privacy rights if you are a California Residents, see
our ‘Your California Privacy Rights’ notice for more information.
Rights and Choices where VMware acts as a Processor: Certain VMware Services may
be used by our customers to collect personal information about you. In such
cases, we are processing such personal information purely on behalf of our
customers and any individuals who seek to exercise their rights should first
direct their query to our customer (the controller).
PART VII: LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION (EUROPEAN ECONOMIC
AREA)
Our legal basis for collecting and using the personal information described
above will depend on the personal information concerned and the specific context
in which we collect it and the purposes for which it is used.
However, we will normally collect personal information from you only, where we
need the personal information to perform a contract with you, or where the
processing is in our legitimate interests and not overridden by your data
protection interests or fundamental rights and freedoms, or where we have your
consent to do so. In some very rare cases, we may also have a legal obligation
to collect personal information from you or may otherwise need the personal
information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement
or to perform a contract with you, we will make this clear at the relevant time
and advise you whether the provision of your personal information is mandatory
or not (as well as of the possible consequences if you do not provide your
personal information).
Similarly, if we collect and use your personal information in reliance on our
legitimate interests (or those of any third party), we will make clear to you at
the relevant time, or upon request, what those legitimate interests are.
If you have questions about or need further information concerning the legal
basis on which we collect and use your personal information, please contact us
using the contact details provided under the "How to contact us" heading below.
PART VIII: ADDITIONAL CHINA PRIVACY NOTICE
This Additional China Privacy Notice (the “China Privacy Notice”) sets
forth VMware, Inc., and its group of companies including VMware Information
Technology (China) Co. Ltd. ("VMware", "we", "us" and "our") disclosure
obligations under Personal Information Protection Law of the People's Republic
of China (“PIPL”).
PART IX: OTHER INFORMATION
How Long we Retain Your Information: We will retain personal information we
collect from you where we have a justifiable business need to do so and/or for
as long as is needed to fulfil the purposes outlined in this Privacy Notice,
unless a longer retention period is required or permitted by law (such as tax,
legal, accounting or other purposes). You can request deletion of your personal
information at any time (see "Your Privacy Rights and Choices" section for
further information) and we will consider your request in accordance with
applicable laws.
When we have no justifiable business need to process your personal information,
we will either delete or anonymize it, or, if this is not possible (for example,
because your personal information has been stored in backup archives), then we
will securely store your personal information and isolate it from any further
processing until deletion is possible.
Children: Our Properties are not directed to individuals under the age of 16. We
do not knowingly collect personal information from such individuals. If you
become aware that a child has provided us with personal information, please
contact us at privacy@vmware.com . If we become aware that a child under the age
of 14 has provided us with personal information, we will take steps to delete
such information.
Automated Decision-making: We do not employ solely automated decision-making, as
a matter of course, that results in automated decisions being taken (including
profiling) that legally affect you or similarly significantly affect you.
Automated decisions mean that a decision concerning you is made automatically on
the basis of a computer determination (using software algorithms), without our
human review. If you are to be subject to automated decision making, we will
make it clear at the time and you have the right to contest the decision, to
express your point of view, and to require a human review of the decision.
External Links and Social Media Features: Our Properties may provide links to or
the ability to connect with third party websites, services, social networks,
applications or social media features such as "Share" or "Like" buttons.
Visiting those sites or clicking on those links may allow the third party to
collect and use information about you. Further, the personal information you
choose to give to these third parties is not covered by this Privacy Notice. We
encourage you to review the privacy notices and terms of use of such third
parties prior to interacting with them or providing them with your personal
information to understand how your information may be collected and used. VMware
does not control the privacy practices of such third parties, nor do we endorse
or make any representations about these third party websites, services, social
networks or applications.
Do Not Track: Some Internet browsers - like Internet Explorer, Firefox, and
Safari - include the ability to transmit "Do Not Track" or "DNT" signals. Since
uniform standards for "DNT" signals have not been adopted, our online Properties
do not currently process or respond to "DNT" signals. VMware takes privacy and
meaningful choice seriously and will make efforts to continue to monitor
developments around DNT browser technology and the implementation of a standard.
To learn more about "DNT", please visit "All About Do Not Track".
Changes to this Privacy Notice: VMware will review and update this Privacy
Notice periodically in response to changing legal, technical and business
developments. When we update this Privacy Notice we will note the date of its
most recent revision above. If we make material changes to this Privacy Notice,
we will take appropriate measures to inform you in a manner that is consistent
with the significance of the changes we make and is in accordance with
applicable law. We encourage you to review this Privacy Notice frequently to be
informed of how VMware is protecting your information.
PART X: HOW TO CONTACT US
If you have any questions or concerns regarding this Privacy Notice, you may
write to us at privacy@vmware.com or by mail to: Office of the General Counsel
of VMware, Inc., 3401 Hillview Ave, Palo Alto, California, 94304, USA.
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