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Submitted URL: http://samsung.com/us/business/shop/trade-in/terms-and-conditions/
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Submission: On July 26 via api from US — Scanned from DE
Effective URL: https://www.samsung.com/us/business/shop/trade-in/terms-and-conditions/
Submission: On July 26 via api from US — Scanned from DE
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<p><sup>*</sup>By submitting your email, you agree to receive periodic emails from Samsung on exclusive discounts, new product announcements, our latest technology insights, special events and more. Please consult our
<a href="//www.samsung.com/us/account/privacy-policy/" target="_blank" aria-describedby="audioeye_new_window_message"><u>Privacy Policy</u></a> to understand how we protect your privacy</p>
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Terms and Conditions
SAMSUNG BUSINESS TRADE-IN PROGRAM TERMS
These Samsung Business Trade-In Program Terms (“Terms”) are an agreement between
you and Samsung Electronics America, Inc. (“Samsung”). Read these Terms
carefully before participating in the Business Trade-In Program. By
participating in the Business Trade-In Program, you accept and are bound by
these Terms.
* 1. OVERVIEW
Subject to these Terms, you may trade one or more eligible smartphones
(“Trade-In Device(s)”) to receive a credit from Samsung after (i) completion
of delivery of certain Samsung smartphones as offered from time to time by
Samsung (“New Samsung Device”) and (ii) your successful return of eligible
used smartphone(s) that meet Samsung’s Trade-In conditions as described
below. The total number of Trade-In Devices in a single order eligible for
trade-in through the Business Trade-In Program may not exceed the number of
New Samsung Devices ordered in a single transaction. Any value received from
Trade-In Devices will be based on the number and condition of Trade-In
Devices sent to Samsung as part of a new Samsung smartphone purchase, and
either (a) an estimated credit will be applied instantly to your final
purchase price, or (b) a credit will be applied to your payment account after
delivery of the New Samsung Device and receipt of the Trade-In Devices by
Samsung or its representatives. If you are eligible for an instant credit,
the amount of the credit may be reduced after receipt of the Trade-In Devices
by Samsung or its representatives. The Business Trade-In Program is only
available for New Samsung Devices purchased online via Samsung’s website at
www.samsung.com. When you place your order, Samsung’s website will display an
estimated trade-in value for your selected Trade-In Device(s). To keep or
receive the estimated trade-in value, you must send your Trade-In Device(s)
to Samsung within fifteen (15) days after receiving your New Samsung
Device(s) unless Samsung has specified a different time period in a Promotion
(defined below). You must also meet all of the requirements as provided in
these Terms, including the Device Eligibility Requirements in Section 5
below. If you do not ship your Trade-In Device(s) to Samsung within the
required specified time, or if your Trade-In Device(s) fails to meet all of
the Device Eligibility Requirements, or if you otherwise do not comply with
these Terms, you may incur additional charges and will not receive the full
estimated trade-in value displayed during your purchase. Trade-in value will
be determined by Samsung in its sole discretion after assessing the Trade-In
Device(s). If you did not receive instant trade-in credit, Samsung will use
commercially reasonable efforts to apply the credit to the account you used
to pay for your order within ten business days after it has completed the
evaluation of your trade-in devices. Please note that large orders with
multiple trade-in devices may require extra time for evaluation. See Sections
4 and 5 below for further details.
From time to time, Samsung may offer limited-time trade-in promotions or
special device trials (“Promotions”) with terms and eligibility requirements
that may differ from those described here. Please refer to our website for
the most up to date Promotions and related terms.
When you complete your order, Samsung will ship your New Samsung Device(s) to
you. You should activate your new device(s) and transfer data, contacts, and
other information before you ship your Trade-In Device(s) to us. You can
transfer your information from your Trade-In Device(s) to your new device
using Samsung Cloud, a data cable, or any of the other methods described in
the documentation that accompanies your New Samsung Device(s). Prior to
shipping, you must ensure your Trade-In Devices meet Samsung’s criteria in
Section 5 (“Device Eligibility Requirements”), including factory reset,
unlocked, and anti-theft applications deactivated. You must then ship your
Trade-In Device(s) to Samsung within fifteen (15) days of receipt of your new
device, or, if applicable, a different time period specified for a Promotion
(defined above), using a shipping label provided to you by Samsung.
To participate in the Business Trade-In Program, you must have a Samsung
Account. Opening an account is free, but subject to terms and conditions
(http://support-us.samsung.com/mysamsung/v2/popup/terms.html). If you
purchased your Trade-In Device(s) under an equipment installment plan or
other financing plan or if you entered into a two-year service contract with
your wireless service provider, you will be responsible for any and all
remaining payments under such plan or contract, including any contract
termination fees. Leased devices are not eligible for this Business Trade-In
Program unless and until you purchase the leased device from the owner prior
to trading it in, which may involve additional fees and payments. You may not
participate in this Business Trade-In Program if you lease or otherwise do
not own the device you trade in.
You may have as many outstanding Trade-In Devices per registered business as
you have outstanding New Samsung Device(s) at any given time.
* 2. DEVICE ELIGIBILITY REQUIREMENTS
You may trade in up to one (1) device under this Business Trade-In Program
for each New Samsung Device you purchase ordered in a single transaction, not
to exceed the number of new devices purchased. Device model eligibility for
both the Trade-In Device(s) and the New Samsung Device(s) and trade-in value
are determined by Samsung in its sole discretion and may vary depending on
the time and conditions of purchase. Please refer to our website,
Samsung.com/us/business, for the most up to date information on eligible
devices and trade-in value of New Samsung Device(s). Eligible devices and
trade-in values may be changed at Samsung’s sole discretion. Your Trade-In
Device(s) must meet all of the requirements stated below (“Device Eligibility
Requirements”), as determined by Samsung in its sole discretion.
a) Your Trade-In Device(s) must power on, hold a charge, and not power off
unexpectedly;
b) Your Trade-In Device(s) must have a functioning display with no black
spots, dead pixels, or pixilation of any kind;
c) Unless a Cracked Screen Offer applies under Section 3 below, your Trade-In
Device(s) must have no breaks or cracks in the screen, camera lens, or body,
or other defects that go beyond normal wear and tear, including but not
limited to: multiple scratches, dents, or dings; evidence of water damage; or
corroded charging port, SIM, or battery terminal contacts;
d) Your Trade-In Device(s) must not be on a blacklist of any kind;
e) At the time of trade-in, you must be the owner of your Trade-In Device(s),
as leased devices are not eligible;
f) Reactivation Lock, Google Factory Reset Protection, or any other
anti-theft locking software must be disabled on your Trade-In Device(s);
g) Before shipping your Trade-In Device(s) to Samsung, you must perform a
factory reset on it and remove all personal information (as described in
Section 3 above); and
h) Your Trade-In Device(s) must be labeled with an FCC ID to show that it is
certified for use in the United States under applicable FCC regulations. The
FCC ID number is usually found printed somewhere on the mobile device.
Sometimes it may be necessary to remove the battery pack to see the number.
The FCC ID number can also be found in the user manual for each device.
* 3. CRACKED SCREEN OFFERS
In its sole discretion, from time to time, Samsung may offer to accept
specific model devices with cracked screens as devices that are eligible for
trade-in (“Cracked Screen Offer”). A Cracked Screen Offer is only available
if the trade-in value for your selected Trade-In Device(s) displayed on
Samsung’s website states that the value displayed at the time of purchase of
the New Samsung Device is for the specified device model with a cracked
screen. If you select a Cracked Screen Offer at the time you purchase your
New Samsung Device(s), then the Device Eligibility Requirement stated in
Section 2(c) above will not apply. Samsung will accept your Trade-In
Device(s) as eligible for trade-in even though the screen is cracked, if and
only if, your Trade-In Device(s) meets all other Device Eligibility
Requirements in Section 2.
* 4. TRADE-IN VALUE
If your Trade-in Device does not meet the Device Eligibility Requirements, or
you do not ship your Trade-in Device(s) to Samsung within fifteen (15) days
after the date you receive your New Samsung Device(s), or, if applicable, a
different time period specified for a Promotion (defined in Section 1), then
Samsung may, at its sole discretion, decline to credit your payment account
or charge you for the full or partial amount of trade-in value received as
instant credit for the delinquent Trade-In Device(s).
* 5. RETURNS OF UNQUALIFIED TRADE-IN DEVICES
If your Trade-In Device is unqualified for trade in or was not in the
expected condition (“Returnable Devices”), Samsung may, in its sole
discretion, offer to return such Returnable Device to you, subject to the
following conditions and any others that Samsung may specify to you at the
time of such offer to return:
• You must notify Samsung within 7 days of Samsung’s written offer to return
the Trade-In Device to you.
• Returnable Devices may be shipped only to the original return address
provided at the time of purchase and may not be shipped to any other address.
• Once submitted, you cannot cancel a request to have your Returnable Device
returned to you.
• Your Returnable Device will be returned to you with all factory settings
restored and with all data wiped from the device.
• If your Returnable Device has a damaged or swollen battery, it is unsafe to
ship and cannot be returned to you.
• After shipping your Returnable Device to you, Samsung will charge your
payment account for the full Trade-In Device credit you received at the time
of your purchase of your New Samsung Product, plus any applicable taxes (this
charge is the “Trade-In Reversal Charge”).
• A signature is required on delivery. If Samsung’s authorized carrier cannot
complete the delivery for any reason, the Returnable Device will be sent back
to Samsung and Samsung will not attempt to return your Returnable Device to
you a second time. You will be refunded the amount of the Trade-In Reversal
Charge.
If you do not agree to such conditions or if you do not respond to Samsung’s
offer to return your Returnable Device within the period of time that Samsung
specifies in the offer to return such device, then your Trade-In Device will
not be returned to you under any conditions, even if you return your New
Samsung Product. If Samsung accepts your Trade-In Device, your Trade-In
Device will not be returned to you under any circumstances.
In addition, if you return your New Samsung Product, whether your Trade-In
Device is accepted by Samsung or not, you will not receive any refund or
other value for the Trade-In Device credit that was deducted from the
purchase price of your New Samsung Product.
* 6. SHIP US YOUR TRADE-IN DEVICE(S)
Samsung will provide you a shipping label and instructions to send us your
Trade-In Device(s). Please be careful to pack devices so that they will not
be damaged in transit. You are responsible for any damage to your Trade-In
Device(s) prior to receipt by Samsung. You must follow the instructions
Samsung provides, including using any traceable shipping method required by
Samsung. You may also refer to the instructions Samsung provides for safe
packaging suggestions. If you lose or discard the shipping label, please
contact us or check your My Orders page at Samsung.com to open and reprint
the label. Unless a different schedule applies under the terms of a Promotion
(defined in Section 1), your Trade-In Device(s) must be shipped to Samsung
within thirty (30) days after the date you receive your New Samsung Device(s)
under the Business Trade-In Program. Samsung will consider your Trade-In
Device(s) received as of the date you give it to Samsung’s authorized
shipping provider with the prepaid shipping label provided by Samsung. By
shipping the device to Samsung, you agree to transfer title and ownership of
the device to Samsung. You disclaim any and all right, title, or interest in
and to the Trade-In Device(s), including the right to sell, dispose, or
otherwise collect, where applicable, its value. You should ship only the
Trade-In Device(s) to Samsung. Discard accessories you no longer need
following your local trash and recycling regulations. No trade-in value is
offered on anything other than your Trade-In Device(s) itself/themselves.
* 7. REMOVE YOUR DATA AND UNLOCK YOUR TRADE-IN DEVICE(S)
You must remove all data, including all confidential and personal data, from
your Trade-In Device(s) before returning it to Samsung and disable any
security locks. To do so, you must return the device to its factory settings
within the settings menu of the device. It is your sole responsibility to
back-up any files or data from your Trade-In Device(s) that you wish to
retain before performing a factory data reset and shipping your Trade-In
Device(s). Samsung does not accept any responsibility or liability for any
lost files or data or disclosure of private information that has not been
removed from your Trade-In Device(s) prior to sending it to Samsung. Refer to
the user manual or support page on Samsung’s website for how to do a factory
reset on your Trade-In Device(s). In addition, Samsung reserves the right to
consider any Trade-In Device(s) that have not been returned to factory
settings or have a security lock enabled as ineligible for return under the
Business Trade-In Program. For the full criteria, refer to Section 2 (“Device
Eligibility Requirements”). Lastly, make sure that you remove all
accessories, covers, cases, locks, SIM cards, and memory cards before sending
the device to Samsung. Any such items shipped with your Trade-In Device(s)
will not be returned.
* 8. YOU ARE RESPONSIBLE FOR ANY REMAINING PAYMENTS
If you bought your Trade-In Device under an equipment installment plan or
other financing plan or if you entered into a two-year service contract with
your wireless service provider, you are responsible for any and all remaining
payments under such plan or contract, including any contract termination
fees. As mentioned above, from time to time, Samsung may offer Promotions
with terms and eligibility requirements that may differ from those described
here. Please refer to our website for the most up to date Promotions and
related terms.
* 9. BUSINESS CUSTOMERS
The Samsung Business Trade-in Program is limited to business customers
verified by Samsung. You (i) acknowledge that New Samsung Devices purchased
through the Samsung Business Trade-In Program are not intended for resale,
(ii) represent that you are not purchasing New Samsung Devices with the
intention of reselling such New Samsung Devices, and (iii) represent that you
are not acting on behalf of any person or entity that intends to resell New
Samsung Devices you purchase. If Samsung reasonably determines that you are
in the business of reselling New Samsung Devices, then, in addition to any
other remedies available, including our right to refuse to ship to you and
cancel your participation in the Trade-In Program, Samsung will discontinue
your business account.
* 10. MISCELLANEOUS ADDITIONAL TERMS
· The Business Trade-In Program is offered and administered by Samsung.
· You must be at least eighteen (18) years old to participate in the Business
Trade-In Program.
· The Business Trade-In Program cannot be combined with any other promotions,
discounts, or offers unless specifically authorized by Samsung in writing.
· By participating in the Business Trade-In Program, you understand and agree
that it may be necessary for Samsung, its affiliates and agents, to collect,
process, transmit, maintain, share, and your personal information, such as
your name, address, and information related to your method of payment, to
perform the service and support obligations under the Trade-In Program. You
may receive Business Trade-In Program-related communications from Samsung,
its affiliates and agents, such as notices regarding additional charges
described in Section 4 (“Trade-In Value”). You may also receive requests to
participate in surveys or marketing communications from Samsung and/or its
affiliates related to the Business Trade-In Program or other offers. At all
times, Samsung will treat your information in accordance with the Samsung
Privacy Policy, available at www.Samsung.com/us/privacy.
· If any provision (or part of any provision) of these Terms is found to be
illegal, invalid or unenforceable under any applicable law, such term shall,
insofar as it is severable from the remaining terms, be deemed omitted from
these Terms and shall in no way affect the legality, validity, or
enforceability of the remaining terms.
· An email providing a link to these Terms will be emailed to you. If you do
not have an email account, you should retain a copy of these Terms and any
sales receipt or other materials relevant to your purchase provided to you.
You may also review the most recent version of these Terms by visiting
https://www.samsung.com/us/business/shop/trade-in/
· Samsung reserves the right to substitute, change, cancel or add to any part
of these Terms at any time, including terminating the Business Trade-In
Program or modifying these Terms.
· Samsung reserves the right to decline or cancel your participation in the
Business Trade-In Program, with or without advance notice, if we believe that
your participation is enabling a fraudulent or illegal purpose.
· The Business Trade-In Program is available only to customers residing in
the fifty (50) U.S. states and the District of Columbia and is not available
in other locations.
· Neither Business Trade-In Program eligibility nor the trade-in value
offered by Samsung are transferrable to any other person or entity.
· You may return the New Samsung Device you purchased under this Trade-In
Program in accordance with Samsung’s Returns and Refunds Policy. If a refund
is owed to you, the refund will be credited to you using the same payment
method that you used when you completed your initial order with us. However,
as set forth in Section 5 (“Your Trade-In Device Cannot Be Returned to You”),
if you return your New Samsung Device after shipping Samsung your Trade-In
Device, Samsung will not be able to return your Trade-In Device(s) to you and
you will not receive any credit or other value for the Trade-In Device(s).
* 11. ARBITRATION AGREEMENT
Any dispute you may have with Samsung arising out of or relating to the
Business Trade-In Program or these Terms shall be governed by the Arbitration
Agreement (including its 30-day opt-out provision) included in the Samsung
Terms and Conditions that apply to the New Samsung Device you purchased using
the Trade-In Program. For more information about your rights, obligations,
opt-out opportunities and the full terms of the Arbitration Agreement, see
www.samsung.com/us/Legal/Phone-HSGuide/, the printed materials enclosed in
the box, or the Legal section of the settings menu of the New Samsung Device
you purchased using the Trade-In Program (typically in the “About Device” or
“About Phone” section). As stated in such Arbitration Agreement, you agree
that any such dispute shall not be combined or consolidated with a dispute
involving any other person’s or entity’s claim related to the Business
Trade-In Program, and specifically, without limitation of the foregoing,
shall not, under any circumstances, proceed as part of a class action.
* 12. REMOVE MOBILE DEVICE MANAGEMENT
You must remove Mobile Device Management (MDM) software and cancel enrollment
for your trade in device(s) before shipping to Samsung. Failure to remove MDM
software or cancel enrollment for your trade in device(s) may result in the
rejection of your trade in.
Last Updated: Oct 28, 2022
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