www.thinkhdi.com
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URL:
https://www.thinkhdi.com/?utm_source=eloqua&utm_medium=email&utm_campaign=11_LE_SWL22_4A_CFSPK_Spk_20221013&sp_cid=2393&u...
Submission: On October 14 via api from US — Scanned from DE
Submission: On October 14 via api from US — Scanned from DE
Form analysis
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<li><a href="http://informa.com/About-Us/" tabindex="0">About us</a></li>
<li><a href="http://informa.com/Investors/" tabindex="0">Investor relations</a></li>
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<p>This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.</p>
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<div class="col-sm-3 center SecondaryNavigationconnect">
<a href="https://connect.thinkhdi.com/home">CONNECT</a>
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<div class="PrimaryNavigationWrapper">
<div class="container">
<div class="row">
<div class="col-sm-2">
<a href="/"><img src="/-/media/HDICorp/Images/Logos/HDI.ashx" class=""></a>
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<span class="icon-bar"></span>
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<li class="dropdown"><a class="dropdown-toggle" href="https://www.thinkhdi.com/events.aspx">Events</a>
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<li class="dropdown-submenu"><a href="https://www.thinkhdi.com/events/conferences.aspx">Conferences</a>
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<li><a href="https://www.smworld.com/?_mc=we_hdif_x_hdir_le_tsmatt_x_x_x__2020" target="_blank">Service Management World</a></li>
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<li><a href="https://www.thinkhdi.com/events/awards/team-certified.aspx">HDI Team Certified Awards</a></li>
<li><a href="https://www.thinkhdi.com/certification/certified-instructors.aspx">Certified Instructor Program</a></li>
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<li class="dropdown-submenu"><a href="https://www.thinkhdi.com/certification/professional.aspx">Student & Instructor Resources</a>
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<li><a href="https://www.thinkhdi.com/certification/students.aspx">Student Resources</a></li>
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<li><a href="http://reg.thinkhdi.com/Training-Contact-Us?kcode=TrnNav" target="_blank">Contact Us</a></li>
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<li class="dropdown"><a class="dropdown-toggle" href="https://www.thinkhdi.com/services.aspx">Consulting & Services</a>
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<li><a href="https://www.thinkhdi.com/services/healthcheck.aspx">HealthCheck</a></li>
<li><a href="https://www.thinkhdi.com/service-management-consulting.aspx">Service Management Consulting</a></li>
<li><a href="https://www.thinkhdi.com/certification/support-center-certification.aspx">Support Center Certification</a>
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<li><a href="https://www.thinkhdi.com/services/best-practices.aspx">Best Practices Assessment</a></li>
<li><a href="https://www.thinkhdi.com/services/customer-satisfaction-index.aspx">Customer Satisfaction Index</a>
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<li><a href="http://reg.thinkhdi.com/Consulting-Contact-Us?kcode=ConNav" target="_blank">Contact Us</a></li>
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<li class="dropdown"><a class="dropdown-toggle" href="https://www.thinkhdi.com/library/supportworld.aspx">Resources</a>
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<li><a href="https://www.thinkhdi.com/library/supportworld/support-center.aspx">Support Center</a></li>
<li><a href="https://www.thinkhdi.com/library/supportworld/desktop-support.aspx">Desktop Support</a></li>
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<li><a href="https://www.thinkhdi.com/events/webinars.aspx">Webinars</a></li>
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<li><a href="https://www.thinkhdi.com/events/local-chapters.aspx">Local Chapters</a>
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<li><a href="https://www.thinkhdi.com/events/awards.aspx">HDI Awards</a>
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Submit yourself, your colleague or your team for an HDI Award! Submission Deadline: October 28 LEARN MORE CREATING VALUE IN HIGHLY COMPLEX ENVIRONMENTS: CRITICAL LESSONS EVERY IT PRO NEEDS TO LEARN FROM HIGHER ED Register for this webinar on September 20, 2022 at 1 PM ET to learn what higher ed service delivery teams are doing to create a "one-stop shop" for students, faculty, and staff members and streamline campus-wide service management. Register Now! Next * 1 * 2 * 3 * 4 Advertisement WELCOME TO HDI! HDI is the industry’s most trusted provider of IT support and service management training, consulting, industry events, and content-based resources - all dedicated to helping individuals and organizations reach their full potential. Learn More About HDI HDI IS YOUR PARTNER IN ACHIEVING CUSTOMER EXCELLENCE We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources. CONNECT WITH THE ENTIRE SPECTRUM OF TECHNICAL SERVICE AND SUPPORT. 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Learn More » SUBSCRIBE TO THE NEWSLETTER SERVICE AND SUPPORT PROS TRUST Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs. Subscribe Now LATEST CONTENT Leading the technical support field with tips and insights from experts around the globe. View All Latest GOOD LEADERS ARE GOOD COACHES TO THEIR EMPLOYEES OCTOBER 12, 2022 We must engage our employees in relationships and communication that enable them to... USE DATA TO MANAGE YOUR CHANGE PROCESS OCTOBER 11, 2022 Use information to test all that can go right and all that can go wrong with change,... HOW TO PROPEL YOUR DIGITAL TRANSFORMATION OCTOBER 11, 2022 Keep in mind that any change that creates increased complexity will create increased... 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