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Submission: On December 01 via api from DE — Scanned from DE
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IMPORTANT NOTICE:
NOTIFICATION ON THE REVISION OF BUSINESS VANTAGE ACCOUNT/-I SERVICE FEE
19 November 2021
Dear Valued Customers,
Notification on the revision of Business Vantage Account/-i Service Fee
Please be informed that effective 1st of January 2022, HSBC Bank Malaysia Berhad
and HSBC Amanah Malaysia Berhad will revise the Account Service Fee for Business
Vantage Account/-i as below
Business Vantage Account/-i Average monthly credit balance of Before After i.
Above RM10,000 No charge No charge ii RM 10,000 and below SME: RM10 Half-Yearly
Non-SME: RM10 Monthly SME: RM10 Half-Yearly
Non-SME: RM10 Half-Yearly
The revision of such fee will be applicable to both existing and new corporate
Business Vantage Account/-i accountholders, irrespective of accountholder’s
borrowing status. For more information on our fees and charges, please visit our
website at:
HSBC Bank Malaysia Berhad
HSBC Amanah Malaysia Berhad
NOTICE BY BANK NEGARA MALAYSIA ON LIBOR CONTRACTS CESSATION BY 31 DECEMBER 2021
Notice by Bank Negara Malaysia on LIBOR Contracts Cessation by 31 December 2021
(PDF, 456KB)
REVISION OF HSBC BANK MALAYSIA BERHAD (“HSBC BANK”) AND HSBC AMANAH MALAYSIA
BERHAD (“HSBC AMANAH”) RELATIONSHIP TERMS OF BUSINESS
5 August 2021
Dear Valued Customers,
We would like to inform that the Relationship Terms of Business has been revised
on 5th August 2021 for all new and existing customers of HSBC Bank and HSBC
Amanah. The amendments made are mainly to provide better clarification on how we
process your personal data, update on ways for you to access and correct your
data held by HSBC Bank and HSBC Amanah respectively and unsubscribing from
marketing mailing list. You may download the revised Relationship Terms of
Business from the Quick Link.
REVISION OF THE MALAYSIA ACCOUNT DISCLOSURES FOR HSBC BANK MALAYSIA BERHAD
(“HSBC BANK”) AND HSBC AMANAH MALAYSIA BERHAD (“HSBC AMANAH”)
2 August 2021
Dear Valued Customers,
We would like to inform that the Malaysia Account Disclosures, which is appended
to our Generic Terms and Conditions and supplements the Master Services
Agreement and the Malaysia Country Conditions have been revised on 2 August 2021
for all new and existing customers of HSBC Bank and HSBC Amanah.
The amendments made are mainly to provide better clarification on how we process
your personal data, update on ways for you to access and correct your data held
by the HSBC Bank and HSBC Amanah respectively and unsubscribing from marketing
mailing list. You may download the revised Malaysia Account Disclosures from the
Quick Link.
TEMPORARY WAIVER OF ACCOUNT SERVICE FEE
Dear Valued Customers,
Date: 26 July 2021
In light of the continuous service improvement to our accountholders, HSBC Bank
Malaysia Berhad and HSBC Amanah Malaysia Berhad (collectively, “HSBC”) have
reviewed the Account Service Fee charged to our corporate customers within the
Wholesale Banking segment (Global Banking and Commercial Banking customers).
As such, we wish to inform you that the Account Service Fee will be temporarily
waived on your Current Account/-i for the period of July 2021 until December
2021, and no current Account Service Fee will be charged for this period.
The temporary waiver shall have no impact to the existing services provided
under the Current Account/-i. Please note that the temporary waiver is not
applicable for financing related accounts and products. For avoidance of doubt,
this temporary waiver is on discretionary basis.
The Account Service Fee shall resume effective January 2022, and you will be
notified accordingly should there be any changes to the Account Service Fee.
Kindly reach out to your Relationship Manager if you have any further queries or
need additional assistance.
IMPORTANT REMINDER: SANCTIONS NOTICE (TRANSACTIONS PROCESSING)
HSBC is committed and continues to comply with sanctions laws and regulations of
the European Union, Hong Kong, the United Kingdom, the United Nations, the
United States, and applicable sanctions laws and regulations in the
jurisdictions which HSBC operates, including Malaysia.
This means that HSBC will take necessary measures (including but not limited to
customer/ transaction screening) to safeguard HSBC and customers’ money from
financial crime as well as the integrity of our financial system.
While HSBC seeks to investigate the customer alerts or transactions (that are
stopped in HSBC’s screening system) in a reasonable timeframe, it may result in
delays to the processing of customer transactions while additional due diligence
is conducted and information is obtained on the nature of the underlying
transaction or the parties involved.
If you have further inquiry on this process/ HSBC Sanctions Policy, please
contact your Relationship Manager or
https://www.business.hsbc.com.my/en-gb/contact-us.
We seek your understanding that the spirit of this measure aims to ensure we
continue to be your most dependable bank in safeguarding your monies entrusted
with us.
BRANCH CLOSURE NOTICE
Date: 14 June 2021
Dear HSBC Customer,
Thank you for your continued patronage of HSBC Bank and HSBC Amanah. We wish to
inform you that we will be closing 13 branches as listed below on 31 December
2021.
From 1 January 2022 (“Effective Date”), please be informed that the location of
your home branch, if listed in the list of ‘Current Branch (To Be Closed)’, will
change to the corresponding ‘New Home Branch’ stated in the table below.
Current Branch (To be Closed) New Home Branch HSBC Bintulu HSBC Sibu HSBC Labuan
HSBC Kota Kinabalu HSBC Alor Setar HSBC Sungai Petani HSBC Cameron Highlands
HSBC Ipoh HSBC Kuala Terengganu HSBC Kota Bharu HSBC Teluk Intan HSBC Ipoh HSBC
Batu Pahat HSBC Muar HSBC Bentong HSBC Mentakab HSBC Raub HSBC Mentakab HSBC
Amanah Inanam HSBC Kota Kinabalu HSBC Amanah Senawang HSBC Amanah Bangi HSBC
Amanah Sungai Buloh HSBC Amanah Kota Damansara HSBC Amanah Gombak HSBC Amanah
Bandar Utama
Please be assured that there will be no changes to any of your account(s) with
us and your account number(s) along with other related facilities will remain
unchanged. In addition, you may also conduct your banking transactions
seamlessly via any of the following channels:
a) Visit any of our 54 branches nationwide, using our Branch Finder that enables
you to locate the nearest branch or ATM. You may use the following links
https://www.business.hsbc.com.my/en-gb/branch-locator or
https://www.business.hsbcamanah.com.my/en-gb/branch-locator.
b) Use our Digital Banking platforms such as HSBCnet and HSBCnet Mobile, at your
convenience, for your day-to-day banking needs, with 24x7 access to services
like Account Overviews, Fund Transfers, Bill Payments and more.
c) Telephone Banking – Please visit
https://www.business.hsbc.com.my/en-gb/contact-us for our contact numbers.
We attach a list of frequently asked questions (FAQs) to address any concerns
you may have. You may reach out to your Relationship Manager or our teams at
https://www.business.hsbc.com.my/en-gb/contact-us if you have any further
queries or need additional assistance.
--------------------------------------------------------------------------------
Frequently Asked Questions (FAQs)
1. Why is my home branch ceasing operations? Or Why is this branch being
closed?
We regularly review our products and services, including our branch
coverage. Our branch network remains a crucial part of our strategy, but
fewer people are using our branches and more people are choosing to bank
online, over the telephone or with their mobile phone.
2. Is HSBC scaling back its Malaysian operations? Or Is HSBC exiting Malaysia?
Not at all. Malaysia is a priority market for HSBC and we have been and
will continue to invest in our people, infrastructure and technology. As
such HSBC remains highly committed to Malaysia and to retaining our
position as a leading international financial institution in the country.
We have a long history of over 130 years in the country and plan to
continue serving our customers and investing in our people, network and
businesses. We assure you that the changes we’re making will ensure we have
a more viable operation for the long term.
3. How does this impact me as a customer? Do I have to go to the New Home
Branch?
Your account number and any other holdings with us will stay the same, so
you don’t need to do anything differently. You can continue to use any of
our branches as well as our Online Banking, Mobile Banking App and
telephone channels.
4. Will I be able to obtain Shariah compliant products / services from the New
Home Branch?
Yes, please be assured that all our representatives at the New Home Branch
are trained to address your queries pertaining to Shariah compliant product
/ services. The same applies to all of our branch representatives
nationwide.
5. Will my account numbers change?
No, all your account numbers with the bank remain the same.
6. Do I have to change my banking facilities – Business ATM / Amanah Business
ATM Card, Corporate Card and HSBCnet?
No, these services related to these Banking facilities will continue as
they are currently, since these services are not dependent on your Home
Branch.
7. I have an on-going transaction with my Current Branch, what will become of
this?
We endeavor to make this transition as seamless as possible for our
customers. As of the Effective Date, if you have any outstanding matters,
our current branch management team will ensure that these matters are duly
handed-over to our representatives at your New Home Branch, for them to
follow up. If you have any further questions with regards to this matter,
you may contact your Relationship Manager or the either branches via the
contact numbers stated above in the letter.
8. I am concerned/ I need more details, who can I speak to further regarding
this matter?
If you need further assistance or clarification, please contact your
Relationship Manager or our HSBC Customer Services Team at 1300 88 1388 or
+603 8321 5400 (International). You may also visit our website at
www.business.hsbc.com.my for any further updates to this initiative.
9. Can I have my account moved to another branch?
You can use any of our branches without moving your account.
10. I use my Current Branch frequently, traveling to the New Home Branch will
be difficult.
There are alternative ways of banking with us that could reduce the need to
visit a branch so often, as majority of our branch services are also now
available online or on our HSBCnet Mobile Banking App. If you need more
information, you can contact your Relationship Manager who will be happy to
discuss the options available to you.
11. I would like to close my accounts with HSBC. Who should I speak to?
We apologise for any inconvenience caused and would like to assure you that
you may continue to bank with us at any of our other branches. If you need
more information, you can contact your Relationship Manager or reach out to
us at the branches or at 1300 88 1388 or +603 8321 5400 (International) and
we will be happy to discuss the options available to you.
TARGETED REPAYMENT ASSISTANCE TO ELIGIBLE SMES
SME customers whose financial condition has been adversely affected by the
pandemic will have the choice to select deferment of interest / profit and
principal repayments for 6 months or a 50% reduction in interest / profit /
principal repayments for a period of 6 months. HSBC fully supports these options
and we have prepared a set of FAQs so that you can see precisely what the
targeted repayment assistance covers and how to make the selection.
Please click here to make your selection.
CHANGES TO THE GENERIC TERMS AND CONDITIONS FOR BOTH HSBC BANK MALAYSIA BERHAD
(HSBC) AND HSBC AMANAH MALAYSIA BERHAD (HSBC AMANAH)
Dear Valued Customers,
To serve you better as an international bank with access to global markets, we
have amended our Generic Terms and Conditions which governs your HSBC/HSBC
Amanah accounts and related services. Our new Generic Terms and Conditions,
which can be found at
https://www.business.hsbc.com.my/en-gb/my/generic/banking-terms-and-conditions,
have a framework structure that comprises following components:
* the Master Services Agreement (including the Confidentiality and Regulatory
Annex), which sets out the essential legal terms governing our relationship
with you and all our corporate customers throughout the world;
* the Malaysia Country Conditions, which sets out Malaysia-specific terms
necessary from a local legal, regulatory and operational perspective;
* the Malaysia Account Disclosures; which supplements the Master Services
Agreement and the Malaysia Country Conditions; and
* the E-Channel Security Procedures, which sets out the security protocol and
measures for those of you who use our digital banking platform, HSBCnet.
Why the change?
* Quick and Easy Access to our Products and International Network
Our new Generic Terms and Conditions have a framework structure which will
now give you quicker and easier access to our HSBC network in other
countries, including opening accounts in countries which use the same
framework structure. As these countries use the same Master Service
Agreement, all you will need to do is to be familiarised with the Country
Conditions and the Account Disclosures in the relevant country(ies) in which
you intend to open account(s).
* Ease of Understanding
Our new Generic Terms and Conditions are shorter, easier to read and well
structured, with our commitments and your obligations set out more clearly.
* Fair Conduct Principle
We are constantly reviewing our terms and conditions with our customers to
make sure that we comply with a fair conduct principle to always treat our
customers fairly. The new Generic Terms and Conditions seek to resonate with
our regulators’ fairness principles and the HSBC approach to conduct.
What are the key changes?
* The new Generic Terms and Conditions do not change the terms governing our
relationship with you and/or your use of the products or services materially.
The new Generic Terms and Conditions says the same things as the previous
version of the General Terms and Conditions (i.e. the August 2019 Edition,
for both HSBC and HSBC Amanah), but in shorter and clearer language.
* As the new Generic Terms and Conditions have a new structure, you will find
that: (a) the numbering of provisions/ clauses are now different; (b) some
terms are not found in the Master Services Agreement, but rather in the
Malaysia Country Conditions, or in the Malaysia Account Disclosures, or even
in the Specific Terms and Conditions (if they are product-related).
For example:
1. Clause 10 of the previous version of the Generic Terms and Conditions on
“the Collection, Processing and Sharing of Customer Information” can now
be found in the Confidentiality and Regulatory Annex to the Master
Services Agreement.
2. Clause 14 of the previous version of the Generic Terms and Conditions on
“Tax Compliance” can now be found in Clauses 3 and 4 of the
Confidentiality and Regulatory Annex to the Master Services Agreement.
3. Clause 8 of the previous version of the Generic Terms and Conditions on
“Financial Crime Risk Management Activity” can now be found in Clause 6 of
the Confidentiality and Regulatory Annex to the Master Services Agreement.
4. Clause 7 of the previous version of the Generic Terms and Conditions on
“Amendment of Terms & Conditions” can now be found in Clauses 13.1 and
13.2 of the Master Services Agreement, reading together with Clause 10 of
the Malaysia Country Conditions.
5. Clause 40 (or Clause 41 for HSBC Amanah) of the previous version Generic
Terms and Conditions on “Definitions” can now be found in Clause 21 of the
Master Services Agreement.
6. Information about tariffs and charges, statements and our complaints
handling procedures are now set out in the Malaysia Account Disclosures.
7. Some Malaysia-specific provisions are now found in the Malaysia Country
Conditions.
* We will still keep the previous version of the Generic Terms and Conditions
(i.e. the August 2019 Edition, for both HSBC and HSBC Amanah) on our website
(which can be found here at
https://www.business.hsbc.com.my/en-gb/my/generic/banking-terms-and-conditions
for your reference until 31 December 2020. For the sake of clarity, the new
Generic Terms and Conditions shall become effective on the effective date(s)
mentioned below.
What else do you need to know?
* If you have obtained credit facilities/ financing arrangement from HSBC/HSBC
Amanah and the loan/ financing documents (e.g. facilities offer letters,
facility agreement, security documents) incorporate by reference certain
provisions from the previous version of the Generic Terms and Conditions, the
relevant provisions in the new Generic Terms and Conditions (which replace
the similar/ equivalent provisions in the previous version of the Generic
Terms and Conditions) will be applicable from the effective date(s) mentioned
below.
* If you have signed any other agreements and documents with HSBC/HSBC Amanah
which make any reference to the Generic Terms and Conditions, you shall refer
to this new Generic Terms and Conditions from the effective date(s) below.
Effective Date:
This new Generic Terms and Conditions becomes effective, as follows:
* New Customers of HSBC – 18 September 2020
* Existing Customers of HSBC (as of [17 September 2020) – 1 November 2020
REVISION OF SPECIFIC TERMS & CONDITIONS FOR BOTH HSBC BANK MALAYSIA BERHAD
(HSBC) AND HSBC AMANAH MALAYSIA BERHAD (HSBC AMANAH)
Dear Valued Customers,
As we are updating our Generic Terms and Conditions (for both HSBC and HSBC
Amanah) to serve you better, we have also amended our Specific Terms &
Conditions which relate to your Commercial Banking accounts and certain services
provided by HSBC/ HSBC Amanah.
What are the changes?
1. The following clause has been revised as the relevant terms and conditions
in the previous version of the Generic Terms and Conditions (i.e. the August
2019 Edition) have now been moved to the Specific Terms & Conditions:
* Business ATM Card (BAC)
2. The following clauses have now been added to the Specific Terms & Conditions
as they have been moved from the previous version of the Generic Terms and
Conditions (i.e. the August 2019 Edition):
* Cheque & Cash Deposits
* Foreign Currency Cheques
* Inward Remittances
* Outward Remittances
* Carrying Out Payment/ Remittance Instructions
* Carrying Out Standing/ Periodic Instructions
* Autopay Services
The revised Specific Terms & Conditions for both HSBC and HSBC Amanah (i.e. the
September 2020 Edition) can be downloaded here:
https://www.business.hsbc.com.my/en-gb/my/generic/banking-terms-and-conditions.
We will still keep the previous version of the Specific Terms & Conditions (i.e.
the November 2019 Edition for HSBC and the April 2020 Edition for HSBC Amanah)
on our website (which can be found here:
https://www.business.hsbc.com.my/en-gb/my/generic/banking-terms-and-conditions)
for your reference until 31 December 2020. For the sake of clarity, the revised
Specific Terms & Conditions shall become effective on the effective date(s)
mentioned below.
Effective Date:
The revised Specific Terms & Conditions (i.e. the September 2020 Edition for
both HSBC and HSBC Amanah) become effective, as follows:
* New Customers of HSBC/HSBC Amanah – 18 September 2020
* Existing Customers of HSBC/ HSBC Amanah (as of 17 September 2020) – 1
November 2020
COVID-19: ENHANCED MOVEMENT CONTROL ORDER
Dear valued HSBC customers,
The Malaysian Government recently announced the fifth Enhanced Movement Control
Order (EMCO) in the Masjid India, Kuala Lumpur area as well as the areas
surrounding it with effect from 14 April 2020 to 28 April 2020. The surrounding
areas involved include Jalan Munshi Abdullah, Jalan Dang Wangi, Jalan Tuanku
Abdul Rahman, Jalan Perak, Jalan Melaka and Jalan Ampang.
In view of the EMCO, HSBC Bank Malaysia and HSBC Amanah Malaysia (HSBC Malaysia)
headquarters located in Leboh Ampang will have limited or no access, nonetheless
we would like to reassure our customers that HSBC Malaysia remains fully
operational and ready to serve you in fulfilling your banking and financial
needs during this period, please contact us via your dedicated Relationship
Managers if you need any assistance and have any concerns or questions relating
to your banking and financial needs.
Additionally, we would like to encourage you to utilise the Bank’s online
banking platforms such as HSBCnet mobile banking application, HSBCnet and
Internet Trade Services which will allow you to manage your business accounts as
well as trade services and financing digitally from home 24/7 or alternative
locations. After all, your wellbeing is our primary concern and each and every
one of us needs to minimise movement from our home for the safety of all.
Thank you for choosing HSBC as your banking partner and please know that we are
committed to support you during this difficult period and will continue to keep
you informed of the steps that we are taking to support you better.
BNM'S FUND FOR SMES
Dear Valued Customers,
As part of the continues effort to ensure deserving small and medium enterprises
(SMEs) in all economic sectors have access to financing at reasonable cost, Bank
Negara Malaysia (BNM) has established BNM's Fund for SMEs that is channelled
through participation Financial Institutions (PFIs).
Application starts on 6 March 2020 onward.
Find out more about the BNM's Fund for SMEs here.
REVISION OF BASE RATE (BR) AND BASE FINANCING RATE (BFR)
30 January 2020
Dear Valued Customers,
Effective 31 January 2020, HSBC Bank Malaysia's Base Lending Rate (BLR) will be
revised to 6.49% p.a.
REVISION OF HSBC BANK MALAYSIA BERHAD (“HSBC”) RELATIONSHIP TERMS OF BUSINESS
Dear Valued Customers,
We would like to inform that HSBC Relationship Terms of Business have been
revised. The following clauses have been amended:
* Clause 2 - Collection, Processing And Sharing Of Customer Information
* Clause 4 - Financial Crime Risk Management Activity
* Clause 6.4 – Notice
* Definition Schedule
You may download the revised Relationship Terms of Business in the Quick Link.
The Effective Date of the revised Relationship Terms of Business (August 2019
Edition) is as follows:
* 28 August 2019 for new customers of HSBC
* 18 September 2019 for existing customers of HSBC as at 28 August 2019
REVISION OF SPECIFIC TERMS & CONDITIONS FOR BOTH HSBC BANK MALAYSIA BERHAD
(HSBC) AND HSBC AMANAH MALAYSIA BERHAD (HSBC AMANAH)
Dear Valued Customers,
We would like to inform that HSBC Specific Terms & Conditions have been revised
in line with Bank Negara Malaysia’s recent call to ensure that the terms and
conditions imposed by the Bank are fair and reasonable to you. The following
clauses have been amended:
* Business ATM Card (BAC)
* Business SMS Alert (BSA)
* Business Cheque Report (BCR)
* Business Telephone Banking (BTB)
You may download the revised Specific Terms & Conditions in the Quick Link.
The Effective Date of the revised Specific Terms and Conditions (August 2019
Edition) is as follows:
* 28 August 2019 for new customers of HSBC
* 18 September 2019 for existing customers of HSBC as at 28 August 2019
NOTICE OF CHANGES TO THE TRADE TARIFF
Dear Customers,
Notice of Changes to the Trade Tariff
We wanted to let you know that we have updated the Trade Finance/Services tariff
with the intention to provide better clarification and transparency for our
customers. We are also pleased to advise that some charges had been demised in
order to provide a fair value for services rendered.
Key changes to note:
* Other Export Charges
Reimbursement Claim fee of RM100 which is applicable for reimbursement claims
under Documentary Credits opened by our Group Offices or by Correspondent
Banks has been demised where all reimbursement claim charges are streamlined
under Export Telegraphic Transfer (TT/DD) at RM30 only.
* The charges description for Receivables Finance are now better explained and
streamlined with your Receivables Finance (RF) legal agreement as follows:
* Service Charge (In some RF legal agreements, it is being referred to as
“Limited Recourse Fee”).
* Facility Set-up Fee (referred to as Arrangement Fee in some RF legal
agreements)
* Annual Fee (as stated in the RF legal agreement, is waived for Small and
Medium Size Enterprises)
* Late Payment Feesapplicable to all loans/financing/payment of Trade
Instrument e.g. Bank Guarantee/Documentary Credit that remains unpaid at
maturity and as specified in your Facility Offer Letters, has been reflected
in the published tariff as follows:
* 1% over and above the prescribed interest rate as stipulated in the legal
agreement with customer (e.g. Facility Offer Letter); OR
* 3.5% above the Bank’s prevailing Cost of Funds; OR
* Such other rate as determined by the Bank from time to time
Please refer to the updated published tariff at www.hsbc.com.my for further
details.
Our Trade representative is available to help if you have any questions. You may
contact us at:
Client Service Team
Tel: 1-300-88-1099
Email: gtrf.client.services.my@hsbc.com.my
We have updated our standard customer Terms and Conditions and Application Forms
for our core trade finance products and services, including but not limited to
Documentary Credits, Guarantees, Standby Documentary Credits, Collections, Trade
Financing services. The changes are effective from 30 May 2018.
Please refer to our attached factsheet (PDF, 103KB) for further details.
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If you’re considering expanding your business into another country, we can
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HSBC TABLES RECOMMENDATIONS FOR SUSTAINABLE INFRASTRUCTURE DEVELOPMENT IN
SOUTHEAST ASIA AT ASEAN FINANCE MINISTERS’ SUMMIT
* Managing risk
GLOBAL HEADWINDS THE IMPETUS TO FAST-TRACK ASEAN INTEGRATION IN 2019: HSBC
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FROM ‘MADE IN CHINA’ TO ‘MADE FOR CHINA’: MALAYSIAN BUSINESSES PRIORITISE
QUALITY PRODUCTS, PARTNERSHIPS AND MILLENNIALS AS KEY TO DRIVING CHINA SALES
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