www.vergic.com Open in urlscan Pro
54.72.180.221  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Please enable JavaScript to view this website.
Select a page
 * Resources
   * CX Blog
   * Free webinars
   * Infographics
   * Partner web
   * Podcast
   * Video
   * Templates for statistics
 * News
 * CX Blog
 * Partnerweb
 * Career
 * Youtube
 * Podcast
 * Contact

 * Facebook
 * Twitter
 * LinkedIn

Select a page
 * Platform
   * Platform Overview
   * Features
   * API & Plugins
   * Chatbots
   * Automation Tools
   * Channels
   * Functional Tasks
   * Integrations
     * Salesforce App
     * CC Integrations
     * Integration Study: TRIO Enterprise
     * Integration Study: NICE inContact
   * Technology
     * Technology overview
     * Data Protection
     * GDPR
 * Pricing & Solutions
   * Pricing
   * Solution Packages
   * by Industry
     * Financial & Insurance Services
     * Retail
     * High Tech
     * Travel and Hospitality
     * Public Sector
   * by Roles
     * Customer Service
     * Marketing
     * Sales & E-commerce
   * Customer Engagement
     * For Site Owners & Agents
     * For Customers
   * Services
 * Our Customers
   * Customer Overview
   * Success Stories
   * Customer Success Program
   * How Your Business Benefits
 * Company
   * About Vergic
   * Board of Directors
   * Contact
   * Customers
   * Career
   * Management Team
   * News
   * Our Mission
   * Partners
     * Become a Partner
 * BOOK A DEMO


 * Platform
   * Platform Overview
   * Features
   * API & Plugins
   * Chatbots
   * Automation Tools
   * Channels
   * Functional Tasks
   * Integrations
     * Salesforce App
     * CC Integrations
     * Integration Study: TRIO Enterprise
     * Integration Study: NICE inContact
   * Technology
     * Technology overview
     * Data Protection
     * GDPR
 * Pricing & Solutions
   * Pricing
   * Solution Packages
   * by Industry
     * Financial & Insurance Services
     * Retail
     * High Tech
     * Travel and Hospitality
     * Public Sector
   * by Roles
     * Customer Service
     * Marketing
     * Sales & E-commerce
   * Customer Engagement
     * For Site Owners & Agents
     * For Customers
   * Services
 * Our Customers
   * Customer Overview
   * Success Stories
   * Customer Success Program
   * How Your Business Benefits
 * Company
   * About Vergic
   * Board of Directors
   * Contact
   * Customers
   * Career
   * Management Team
   * News
   * Our Mission
   * Partners
     * Become a Partner
 * BOOK A DEMO

Turn Website
Visitors Into Sales
& Customer Satisfaction Proactive Chat | Chatbots | Video | Co-browsing


OFFER YOUR CUSTOMERS A MORE PERSONAL AND ENGAGING DIGITAL EXPERIENCE

Our platform improves revenue and customer experience in digital channels by
acting on customer behavior, value and journey.

Learn more




FEATURED COMPANIES AND ORGANIZATIONS




FEATURED COMPANIES AND ORGANISATIONS USING VERGIC ENGAGE TECHNOLOGY TROUGH US OR
OUR PARTNERS

 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 
 * 





A ‘DIGITAL FIRST’ ENGAGEMENT PLATFORM
LIVE CHAT | CHATBOTS | CRM INTEGRATIONS | VIDEO | VOICE | MESSAGING |
COLLABORATION TOOLS





CHATBOTS

Integrate any AI or BOT service in the Vergic engagement flow to act as virtual
agents or assist agents in a blended BOT/agent concept.


MESSAGING & WEB CHAT

Communicate with customer’s trough Web chat, Facebook Messenger, Skype, Slack
and other leading IM apps.


DIGITAL VOICE

Use Webcall, Callback or phone to handle customer interactions. Offer voice in a
digital context without forcing customers offline.

 







DIGITAL ECOSYSTEM

An open platform with APIs and plugins. Tailor your own agent functionality and
integrations with external systems. Salesforce AppExchange, TRIO and  CXone
ready.


SCHEDULED WEB MEETINGS

Offer digital meeting calendars and make your Experts available online. Meet
authenticated customers in a safe environment.


DIGITAL CUSTOMER JOURNEY ORCHESTRATION

Master the customer journey. Decide when, where and how to interact.






ADVANCED COLLABORATION TOOLS

Enrich the online meeting with assisting tools, screen sharing, video and file
sharing.


WORKFORCE MANAGEMENT

Manage your agents skills and availability, case management and efficiency.


ENGAGEMENT RULE ENGINE

Segment every site visitor in realtime and take action based on business goals.






QUICK SETUP AND CONFIGURATION

Where other solutions takes months to configure, Vergic takes weeks or days.


CLOUD SERVICE, ON-PREMISE
OR DEDICATED HOSTING

Scale your setup with your needs. The Vergic Engage software architecture allows
different private environment setups.


SECURE VISITOR AUTHENTICATION

Fully identify the customer in a secure channel (Reverse proxy, OpenID Connect,
‘Mobilt bank ID’).





THE CHALLENGE





TODAY ALMOST EVERY
CUSTOMER JOURNEY STARTS ONLINE

Companies and organizations have invested heavily digitalizing services for
their customers, making it easier to access info, products and self-services.
It’s used all the time and from all devises.

Yet, when a customer want’s to interact or is in need of assistance, they are
often forced out of their digital context into a traditional channel like phone
or email.

The opportunity to help the customer ‘at the moment of need’ in a digital
context is then lost and money invested in digital transformation is wasted.

 

Learn more


FROM IVR CENTRIC CONTACT CENTERS
TO ‘DIGITAL FIRST’ ENGAGEMENT CENTERS

With help of AI and the digital journey analytic engine, Vergic understands the
customers intent when they want to interact but can also predict when a
proactive engagement could be helpful.

Based on semantics, availability, service agent skills and cost, the most
efficient channel and best skilled agent can then be offered to the customer
whit no need of questions like “how can I help you” or “press 1 for x and 7 for
Y.

The interaction can be handled by a Bot or a Live agent using chat, video, voice
or booked online meetings if that’s more efficient for that request.

 

Learn more




60% OF CALLERS STARTED THEIR CUSTOMER JOURNEY
ONLINE BEFORE THE CALL. 40% IS STILL ONLINE DURING THE CALL.


WHY FORCE CUSTOMERS OFFLINE?





MASTER THE CUSTOMER JOURNEY




A SOLUTION FOR EVERY PHASE OF THE CUSTOMER LIFE CYCLE

Our platform is used for Customer service, Lead generation and Sales conversion.
Any company or organisation, no matter vertical, can define some sort of
customer journey. The Vergic Engage Platform will orchestrate that journey while
keeping the customer in a digital context.

 

Learn more




TELL US WHO YOU ARE




 * CUSTOMER SERVICE
   
   
   
   Our technology increases agent efficiency, boosts agent sales, improves agent
   satisfaction and streamlines costs. All whilst enabling world-class customer
   service. Exciting opportunities await your customer service and care teams.
   
   Is this you?

 * MARKETING
   
   
   
   It’s about engaging with customers, not targeting audiences. Help customers
   resolve issues. Feel inspired. Find information. It’s a simple add-on to your
   existing website, too. Exceed customer expectations and marketing goals.
   
   Im a marketer

 * SALES
   
   
   
   The era of online sales engagement is about making timely, relevant offers
   based on insights into customer interests, behavior and preferences. You
   identify high-value customers and make personal and relevant offers — all in
   real time.
   
   Sales made smarter

 * PUBLIC SECTOR
   
   
   
   The Internet is helping the public sector to move faster while raising
   expectations of citizens for better support. We help the public sector
   deliver modern, high-value online services. And be more efficient,
   cost-effective and accountable
   
   No.. this is me!



20%

INCREASE CUSTOMER
SATISFACTION BY 20%

Find out more >



100%

BOOST SALES
CONVERSION BY 50-100%

Find out more >



50%

CUSTOMER ISSUE
RESOLUTION 50% FASTER

Find out more >



5X

REDUCE ABANDONMENT
RATES BY A FACTOR OF FIVE.

Find out more >







CONTACT

Switchboard
+46(0) 10- 33 00 190

Malmö (Main Office)
Vergic AB
Rörsjögatan 25
211 37 Malmö






Stockholm
Vergic AB
Kungsgatan 58, 5tr
111 22 Stockholm






By continuing browsing on this site you consent to the use of cookies in
accordance with our cookie policy .

NEWS


 * GEN Z WOULD RATHER INSTANT MESSAGE THEIR BANK THAN VISIT IN-BRANCH
   
   November 11, 2021


 * LET’S MEET AT EFÖRVALTNINGSDAGARNA
   
   October 28, 2021


 * PRESS RELEASE: PUZZEL ACQUIRES VERGIC
   
   October 5, 2021


 * LEADING US TRAVEL AGENT MEETS ITS CUSTOMERS ONLINE WITH VERGIC TECHNOLOGY
   
   August 31, 2021


 * VERGIC ENGAGE ALLOWS THE SWEDISH SOCIAL INSURANCE AGENCY TO INTERACT WITH
   MORE CITIZENS
   
   August 25, 2021



BLOG


 * GEN Z WOULD RATHER INSTANT MESSAGE THEIR BANK THAN VISIT IN-BRANCH
   
   November 11, 2021


 * 46. USE YOUR CUSTOMER DATA FOR ADVANCED DIGITAL ENGAGEMENT
   
   June 3, 2021


 * 45. SUCCESSFUL CHATBOTS – SUMMARY OF WEBINAR
   
   April 22, 2021


 * WEBINAR: SUCCESSFUL CHATBOTS – CUSTOMERS AND EXPERTS SHARE THE SECRET SAUCE
   
   April 12, 2021


 * WHY GOOGLE MY BUSINESS MESSAGING SHOULD BE YOUR NEXT BIG CUSTOMER SERVICE
   CHANNEL!
   
   March 2, 2021

ABOUT VERGIC

Vergic Engage is a ‘Digital first’ Customer Engagement Platform.

We improve customer experience & revenue in digital channels by acting on
customer behavior, value and journey. Offer your customers a more personal and
engaging digital experience.

At Vergic, we help people enjoy more personal, engaging and efficient
experiences online.

We deliver an easy to integrate Digital Engagement Platform, allowing brands &
organisations to engage with customers through AI/BOT supported messaging and
collaboration tools.

We also help businesses and public organisations optimise their communication
with their online visitors. We enable them to proactively and in realtime create
valuable connections with their online visitors through personalised and
relevant dialogues which boosts online sales, reduces service costs, increases
customer satisfaction and exceeds the customer’s expectations.












CHAT WITH OUR FIRST-LINE CHATBOT

Ask a question or book a demo

Start chat