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Microsoft Dynamics 365


THE NEW ERA OF AI-POWERED BUSINESS

Adapt and innovate with intelligent CRM and ERP business applications.
See plans and pricing Try for free




THE NEW ERA OF AI-POWERED BUSINESS

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Overview


 * Overview
 * Solutions
 * Product demos
 * Customer Stories
 * Featured news
 * Next steps

Try for free
Overview


SHAPE THE FUTURE OF YOUR BUSINESS

Connect your teams, processes, and data across your entire org to create
exceptional customer experiences and operational agility.


PUT AI TO WORK

Be more efficient with Microsoft Copilot for Dynamics 365—built-in AI-powered
experiences available for select licenses at no additional cost.


BRING DATA TOGETHER

Get a complete picture of your entire business by connecting and accessing
organizational data from hundreds of sources.


INCREASE PRODUCTIVITY

Collaborate and be more productive by sharing information and insights in the
tools you work in—including Microsoft Teams and Microsoft 365.


ADAPT TO WHAT’S NEXT

Quickly modify processes to respond to changing needs by bringing the low-code
tools of Microsoft Power Platform together with Dynamics 365.
Solutions


ANY ORGANIZATION. EVERY POSSIBILITY.


 * KNOW YOUR CUSTOMERS TO INCREASE SALES
   
   Grow your revenue by using AI and real-time insights to understand customers,
   personalize journeys, and close more deals.
   Learn more
   
 * PERSONALIZE SERVICE EXPERIENCES
   
   Create more lasting customer connections at every touchpoint while improving
   team processes and productivity with AI.
   Learn more
   
 * MOVE BEYOND TRADITIONAL FINANCE
   
   Innovate and keep pace with evolving needs by using AI and automation to
   optimize financial and accounting operations.
   Learn more
   
 * DELIVER MORE SUPPLY CHAIN AGILITY
   
   Be more resilient to increase workforce productivity and uptime while
   reducing operational costs.
   Learn more
   
 * READY YOUR BUSINESS FOR GROWTH
   
   Boost performance by connecting people, processes, and data across your small
   or medium-sized business.
   Learn more
   


Product demos


DO MORE WITH DYNAMICS 365 AND AI

See how AI works with Dynamics 365 applications to give every team an edge.
Sales
Marketing
Customer service
Field service
Supply chain
Finance
Business management
Previous

Next



CLOSE MORE DEALS AND DEEPEN CUSTOMER RELATIONSHIPS WITH AI ASSISTANCE.


Dynamics 365 Sales

Create more personalized customer journeys with next-generation AI.
75% time saved on customer journey development1
Dynamics 365 Customer Insights

Resolve issues faster using generative AI and automation.
40% reduction in average call handling time2
Dynamics 365 Customer Service

Empower frontline teams with generative AI, IoT, and mixed reality.
14% increase in field technician productivity3
Dynamics 365 Field Service

Navigate disruption and be more resilient with proactive, AI-powered insights.
Dynamics 365 Supply Chain Management

Build financial and operational agility using AI and automation.
Businesses realized a 106% ROI by deploying Dynamics 365 ERP.4
Dynamics 365 Finance 
Dynamics 365 Project Operations

Streamline small or midsize business operations with an AI-powered ERP system.
Work smarter, adapt faster, and perform better with Business Central—named the
best ERP system of 2024 by Forbes Advisor.5
Dynamics 365 Business Central

Back to tabs
Customer stories


HOW CUSTOMERS INNOVATE WITH DYNAMICS 365

Explore all stories
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> “Microsoft Dynamics 365 has been the tool from the start because of its
> extraordinary flexibility."

Christina Schull, Chief Information Officer, Alltech


PRODUCTS

 * Dynamics 365 Finance
 * Dynamics 365 Supply Chain Management

Read the story

> “Business Central is very agile, and the features are flexible, so it is very
> easy for us to install and maintain”

Julie Parizel, ERP Transformation Program Manager, Michelin


PRODUCTS

 * Dynamics 365 Business Central

Read the story

> “With Dynamics 365, total cost of ownership went down by as much as 40 percent
> compared to our previous solution.”

Pepijn Brinkhoff, Lead Product Owner, ABN AMRO
40%
Reduction in cost of ownership


PRODUCTS


 * Dynamics 365 Customer Service
 * Dynamics 365 Sales
 * Dynamics 365 Customer Insights

Read the story

> “Copilot in Dynamics 365 Customer Insights lets us move quickly, effectively,
> and efficiently.”

Art delaCruz, Chief Executive Officer, Team Rubicon


PRODUCTS

 * Dynamics 365 Customer Insights

Read the story

> "Essentially, everything—invoices, payments, expense reports, all of it—is
> pushed straight into Business Central ... it’s just fantastic" 

Tammy Koehler, Chief Financial Officer, Andretti Indoor Karting & Games
USD$300,000 to USD$500,000 per year
Cost Savings


PRODUCTS


 * Dynamics 365 Business Central

Read the story

Back to customer stories section
Featured news


WHAT’S NEW AND NOTABLE


ANNOUNCING DYNAMICS 365 CONTACT CENTER

Deliver intelligent, automated, efficient service across channels with a cloud
contact center powered by Microsoft Copilot.
Learn more


2024 WORK TREND INDEX

75% of knowledge workers around the world use generative AI at work. Are
business leaders ready?
Read the report

Transform how marketers work with AI
Find out how to kickstart marketing campaigns faster and simplify workflows with
new capabilities in Copilot in Dynamics 365 Customer Insights.
Read the blog

Lighten your workload with AI
Learn how new Copilot features help you speed through tasks, quickly summarize
content, and build momentum to take on your day.
Read the blog

NEXT STEPS
Get started with Dynamics 365


TRY FOR FREE

Get hands-on experience with Dynamics 365 business applications for 30 days.
Start a free trial


CHAT WITH A DYNAMICS 365 EXPERT

Available M-F 8 AM to 8 PM AEST. 
Chat now


REQUEST A CALL BACK

Have a Dynamics 365 expert contact you
Send request


CALL A DYNAMICS 365 EXPERT

Available M-F 8 AM to 8 PM AEST. 

Call 01 800 234 085

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 1. [1]
    Results are over three years for a composite organization based on customers
    interviewed for a commissioned study delivered by Forrester Consulting, The
    Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights, April
    2024.
 2. [2]
    Results are over three years for a composite organization based on customers
    interviewed for a commissioned study delivered by Forrester Consulting, The
    Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February
    2024.
 3. [3]
    Results are over three years for a composite organization based on customers
    interviewed for a commissioned study delivered by Forrester Consulting, The
    Total Economic Impact™ of Microsoft Dynamics 365 Field Service, December
    2023.
 4. [4]
    Results are over three years for a composite organization based on
    interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365
    ERP, a commissioned study conducted by Forrester Consulting, March 2024.
 5. [5]
    Forbes Advisor, Best Cloud ERP Software of 2024, Amy Nichol Smith, March 24,
    2024.


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