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News » Remote work raises new safety concerns, says ILO expert


REMOTE WORK RAISES NEW SAFETY CONCERNS, SAYS ILO EXPERT

Liezel Once

Last updated: November 28, 2023 1 min read
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Manal Azzi, Team Lead on Occupational Safety and Health at the ILO during the
World of Work Show. Photo from ILO

GENEVA, SWITZERLAND — In the lead-up to the World Congress on Safety and Health
at Work set to take place in Sydney, Australia, the International Labour
Organization (ILO) is preparing to address the pressing issues of workplace
safety in the era of digitalization and remote work. 

In ILO’s World of Work Show, Manal Azzi, Team Lead on Occupational Safety and
Health at the ILO, highlights the congress’s commitment to “shaping change” by
presenting global leaders with stark examples of managing safety issues.

The shift to remote work complicates traditional safety and health management
systems, which are clear on responsibilities and costs. 

“Now, people are working from home, from cafes, from around different places.
It’s very difficult to monitor and evaluate the risks they face… describing,
fact-checking what they’re exposed to,” said Azzi.

She added that this change has introduced new ergonomic risks and mental health
considerations, blurring the lines between domestic life and occupational
safety.

The ILO’s gathering will launch updated estimates on work-related accidents and
diseases, both fatal and non-fatal, as millions reportedly die each year from
such incidents. 

The challenge lies in “a lot of underreporting” of these cases, according to
Azzi.

“People don’t report, don’t notify the numbers of accidents and diseases that
occur. Especially for diseases because we cannot really relate chronic diseases
to occupational exposure sometimes.”

With an emphasis on the changing nature of work, the congress aims to pioneer
strategies for reporting and preventing occupational hazards in this new
landscape, ensuring safety and health remain a priority for workers everywhere.

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ABOUT OUTSOURCE ACCELERATOR

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OA IN THE MEDIA

“The BPO industry has historically been resilient during crises, said Derek
Gallimore, founder of Outsource Accelerator, an industry adviser. "Outsourcing
is fundamentally countercyclical. The industry can do well in recessions and
depressions," Gallimore said.”

Cliff Venzon, Nikkei Asia

“Outsource Accelerator has developed an objective methodology ranking the top
500 outsourcing firms globally. For the first time, there is a reliable method
of analyzing, comparing, and tracking firms across the $250 billion global
outsourcing industry.”

Yahoo Finance

“If outsourcing will soon be the way of the world, as Gallimore predicts, this
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a changing employment landscape.”

Kirkus

“These are challenges Derek Gallimore, chief executive officer of Outsource
Accelerator, has been hearing about since day one of the pandemic. His
Manila-based firm helps companies build and operate their offshore teams.”

Daniel Moss, Bloomberg

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“The best ways to free up your time involve regulating better workplace
productivity and finding different strategies to efficiently get work done. With
that said, here are several steps you can take.”

Derek Gallimore, Forbes

“While companies internally are not always set up to deliver a seamless CX, the
CX industry itself is becoming more demanding, as well. Derek Gallimore, founder
and CEO of Outsource Accelerator, an outsourcing marketplace and advisory firm
based in Manila, has witnessed the rising complexity of the customer service
industry firsthand.”

Harvard Business Review

“The Great Resignation is unavoidable, and it is still happening as employees
continue to look for job opportunities with greater working conditions. From The
Great Resignation to The Great Talent Reshuffle — the key here is to retain
employees.”

Derek Gallimore, Entrepreneur

“Despite being used for decades, outsourcing is still often looked down upon or
misunderstood but Derek Gallimore sees it creating a seismic shift of how and
where companies employ their workers.”

Susan Belknapp, California Business Journal
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Outsource Accelerator is the trusted source of independent information, advisory
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ABOUT DEREK GALLIMORE

Derek Gallimore has been in business for 20 years, outsourcing for over eight
years, and has been living in Manila (the heart of global outsourcing) since
2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as
a leading expert on all things outsourcing.

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