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ICELANDAIR PRIVACY POLICY
ICELANDAIR TAKES PROTECTION OF YOUR PERSONAL INFORMATION SERIOUSLY AND RESPECTS
YOUR PRIVACY.
Here is a summary of how Icelandair approaches your privacy rights, collection,
usage and processing of your personal information:
* Icelandair will provide you with details about the information we are
gathering and what we will do with it.
* Icelandair will put in place measures and use methods to keep your
information secure and protected.
* Icelandair will make sure your data protection rights are respected and to
give you more control over your own information.
* Icelandair will use the information you give us for the purposes described in
our Privacy Policy. These purposes include providing you with services you
have requested and enhancing your experience with Icelandair.
* Icelandair will also use the information to help us understand you better and
so that we can give you relevant offers.
* Icelandair will not send you marketing material if you tell us you don’t want
to receive it. However, we will continue to send you important updates and
information on a service or product which you have purchased, in order to
keep you informed of your booking, service or travel itinerary.
* Icelandair may have a legitimate interest in getting to know its customers’
preferences, enabling the company to personalize its offers better, and
ultimately, offer products and services that better meet customers' needs and
desired.
* By clicking the sections below, you can read our Privacy Policy in more
detail. Reading the Privacy Policy will give you a better understanding of
how your personal information is used, what types of information we collect,
how it is collected, what purposes it will be used for and who it may be
shared with.
We will provide you with some specific examples of the processing of your
personal information. If you have further inquiries, please contact us via
e-mail by writing to privacy@icelandair.is.
Please keep in mind that the summary above, and the Privacy Policy below, are
not contractual and do therefore not form part of your contract with us, without
prejudice to your rights under applicable laws.
Expand all
WHEN WILL WE SEND YOU MARKETING?
When you provide your information directly to us you may be asked if you don’t
want to receive our marketing material. Icelandair sometimes promotes the
products and services of third parties and other Icelandair Group subsidiaries.
Icelandair may ask you to consent to receive marketing material from other third
parties outside the Icelandair Group.
Whatever your choice on receiving marketing material from us or by which methods
they are delivered, we will respect it.
WHAT OPTIONS DO YOU HAVE WHEN RECEIVING MARKETING MATERIAL FROM US?
You can change your mind at any time on whether you would like to be sent
marketing material or not. To stop receiving marketing material from us, you can
use the following methods:
* If you are a member of Icelandair Saga Club, you can change your preferences
online by logging in to your profile via our website. Additionally, you can
call our service center on +1-800-223-5500 or write to Icelandair Saga Club
using the Contact Us form on the Icelandair website.
* Furthermore, each marketing communication sent to you via e-mail will provide
you with the option to unsubscribe from receiving any further marketing
materials from us.
* Alternatively, you can call our service center on +1-800-223-5500 and ask to
be unsubscribed from marketing materials in the future.
Even if you choose not to receive marketing material, we will still communicate
with you in relation to services or products you have purchased. For example, we
will still send you messages reminding you that check-in for your flight has
been opened, to send you an electronic ticket or to inform you of any changes or
disruptions to the services. Additionally, if you are a member of Icelandair
Saga Club, we will send you information on your membership or important service
information, such as if and when your benefits are due to expire.
Please be aware that if you indicate that you would not like to receive
marketing material from us, we will retain your personal information in order to
fulfil your wishes not to receive such material.
FOR HOW LONG DO WE RETAIN PERSONAL INFORMATION?
Your personal information will be kept as long as it is needed for the purpose
it is being processed. For example, we will need to retain information related
to your travel for as long as it is needed to fulfil your travel arrangements
and after that so that we can respond to claims, disputes or questions about the
booking. Your information may also be retained so that we can provide you with
improved and personalized services, as well as so that you may enjoy any loyalty
benefits which you have accrued.
Icelandair actively reviews personal information so that it is not retained
longer than there is a legal basis for it being processed. In some cases, it may
be anonymized and in other cases, deleted.
DETAILS ABOUT THE DATA CONTROLLER OF YOUR PERSONAL INFORMATION
Where Icelandair processes your personal information under this Privacy Policy,
it is considered to be the “data controller” of your personal information under
European Union and Icelandic data protection law. Our address is as follows:
Icelandair ehf.
Reykjavíkurflugvelli,
101 Reykjavík
Iceland
Icelandair has appointed a Data Protection Officer, whom you can reach by
e-mailing privacy@icelandair.is or writing to the above address.
Whenever you make a flight booking with Icelandair, but some parts of your
journey are to be provided by other airlines, then those airlines are separate
“data controllers” under European Union data protection law. In that case,
Icelandair and any other airlines will be joint controllers of your personal
information.
Any additional service providers, e.g. a travel agent, hotel or car rental
company, which provide a part of your services will also be separate “data
controllers”. Their privacy policies will be accessible from them directly.
Please be aware that, depending on the services that you have requested, other
agreements will form your contractual relationship with Icelandair. Examples of
such agreements are Icelandair’s Conditions of Carriage for Passengers and
Baggage and Conditions for Saga Club Membership.
If you have requested additional non-flight related services or booked a package
including such services, then the providers of such services will be identified
in the booking or ordering process. The providers of such services will also
separately be “data controllers”.
WHEN DOES THIS POLICY APPLY?
The Privacy Policy of Icelandair applies when we collect, use or otherwise
process your personal information regarding your relationship with us as a
customer or potential customer. This includes when you book flights, holiday
packages, travel with us, or use our additional services, websites or mobile
applications. Additionally, the Privacy Policy applies when you contact our
service agents or book our services through third parties. An example of such
third party would be a travel agent or another airline.
Where we reference that others are data controllers in the sections ’Controller
of Personal Information’ and ’Who do we share your personal information with?’
you should consult their privacy policies for further information.
For further information on the applicability of privacy policies, such as when
there are additional “data controllers” as described in the section “Details
about the data controller of your personal information” or when we share your
personal information, as described in the section “In which cases and with whom
do we share your personal information?” we advise that you refer to their
privacy policies for additional details.
Additional Terms and Conditions or policies may apply if you request additional
services from us, e.g. if you use our on-board Wi-Fi, enter a competition linked
to Icelandair and other third parties or if you sign up for Icelandair Saga
Club.
WHAT IS PERSONAL INFORMATION?
Whenever information provides details which identify your person or could be
used for the same purpose, it is considered to be personal information. An
example might be your name, your contact details, your Icelandair Saga Club
member ID, or your purchase history. Details on how you use our websites and
mobile applications may also be personal information.
IN WHICH CASES DO WE PROCESS AND FROM WHOM MIGHT WE RECEIVE YOUR PERSONAL
INFORMATION?
Whenever you use our services, website, mobile applications, make contact with
us via e-mail, social media or our service agents, we collect your personal
information. The same applies when the services are provided by third parties or
agents acting on behalf of Icelandair. Please be aware that if you do not wish
to provide us with personal data which is necessary for the performance of a
contract or which we are legally required to process, we may not be able to
provide you with part or all of the services requested.
Furthermore, we may receive your personal information from third parties, such
as:
* When a company that is contracted by Icelandair provides services to you.
* When a company or third party that is involved in your travel provides you
with services, such as customs or immigration authorities, airport operators,
airlines involved in your prior or onward journey.
* When a company is involved in our loyalty schemes, competitions or other
customer programs, such as a hotel, other airlines, travel provider or a
rental car company.
* When a company provides your information to Icelandair as stated in their
privacy policy.
To see which types of personal information Icelandair processes about you,
please see the section “What types of personal information do we process?”
WHAT TYPES OF PERSONAL INFORMATION DO WE PROCESS?
To provide you with our services, or the services of other data controllers
which deliver part of the services that you have requested, we will need to
process your personal information. Further processing may take place to provide
you with relevant marketing materials and enhance your experience with
Icelandair.
Icelandair processes the following types of personal information:
* Information that you provide which is used to manage and complete a booking
or provide you with services which you have requested.
* Your name, address, email, contact details, date of birth, gender, passport
number, your account details and payment information.
* If you book for someone else, we may collect your billing information but
may communicate with the passenger directly about their flight.
* We will know if you booked your flight on our website or used another sales
channel such as a travel agent, our service center or our social media
accounts.
* Information which is collected during your journey with us.
* We may collect information such as your interactions with staff and cabin
crew before and during the flight.
* Information about your travel arrangements.
* Details of your booking and travel itinerary.
* Details of any specific preferences such as meal requests, seating
requests, required additional assistance or services and other relevant
information.
* Information about services that you have previously used.
* Information on your previous travels, travel arrangements, travel-related
issues and disruptions, service changes such as upgrades, baggage
requirements, lost luggage and customer feedback.
* Information about online interactions and registrations.
* We will retain your information to ensure we interact with you
appropriately if you have registered with us, either through Icelandair
Saga Club, other loyalty schemes or customer programs.
* We will retain your information if you have entered a competition,
registered for a promotion or interacted with us via social media such as
Facebook or Twitter.
* Information about how you use and interact with our websites, service agents
and mobile applications.
* To help us to personalize your information, improve our website and resolve
issues related to the booking process we collect information about your
searches and the content you have viewed and interacted with on our website
using cookies and similar technologies, such as the website you come from,
internet banner advertisements and links which appear on our marketing
partners’ websites.
* We will use previous web usage data stored within the cookie to personalize
and understand you as a customer. This could include if you have entered
any booking or passenger name information on our website or if you used
your Icelandair Saga Club membership number.
* We would be able understand from your data usage that you have visited our
website and searched for a flight, but did not complete your booking. We
may use this information to contact you to offer more information about the
booking and destinations which you have shown interest in.
* Information about your location from your device if you have been browsing
on our website or using our mobile application. (This is your IP address. An
IP address (i.e. Internet Protocol address) is a numeric code that can act as
a unique identifier for your computer or other device – this can be turned
off from your device).
* Identifying the country from which you are accessing the relevant website
or application which will enable us to provide more relevant content and
use an appropriate language.
* If you have given permission we may use the functionality on your device
(such as Bluetooth, Wi-Fi and GPS) to determine your location to assist
with flight connections, boarding our aircraft as well as provide a
personalized service (you can access or change this option by amending the
location settings on your device).
For more information, please see our Cookie Policy.
WHEN AND WHY DO WE COLLECT ‘SENSITIVE PERSONAL DATA’?
In some cases, Icelandair may process your personal information which is
considered to be sensitive. Specific categories of personal information, such as
on religion, health or ethnicity require additional safeguards under European
Union and Icelandic data protection law. These categories are referred to as
“sensitive personal data”. Icelandair will only process these categories of data
in specific circumstances.
Following are examples where we may process “sensitive personal data”:
* If you have requested specific medical assistance, such as wheelchair
assistance or oxygen.
* Some requested services, such as certain types of meals, may provide
suggestions of your religion, health or other preferences. These types of
information may or may not be considered “sensitive personal data”.
* If you have requested clearance to fly with a medical condition or because
you are more than 28 weeks pregnant.
* If you have chosen to provide such information to us or it has been passed
onto us by a third party such as the travel agent through which you made your
booking.
FOR WHICH PURPOSES DO WE PROCESS YOUR PERSONAL INFORMATION?
The main purposes for which we process your personal information are:
* To provide you with the services you have requested and make sure your travel
arrangements are fulfilled.
* We will need to use information such as your name, address, contact
details, date of birth, gender, passport number, your account details and
payment information so that we can process bookings, fulfil your travel
arrangements, process payments, provide information to relevant authorities
(such as tax, customs and immigration authorities) and so that Icelandair
agents know who is booked on a flight.
* To manage the boarding process and to facilitate flight connections at the
airport.
* If your flight is due to leave and you not have not boarded the aircraft,
we may need to check whether you have passed through airport security or
whether you were on a connecting flight in order to understand how to
contact you about boarding the flight.
* If you have a connecting flight, we may need to know where your checked-in
luggage needs to be transported so that it arrives at your final
destination.
* To send you updates about your flight or other services.
* We may send you information when check-in is open for your flight or if
there have been disruptions or alterations.
* To keep track of you in advance of your flight and at the airport.
* When you are travelling with us and using an airport where we operate, we
may have the ability to monitor where you are within the airport to assist
you with flight connections and boarding of our aircraft as well as
providing a personalized service.
* If you have presented your boarding pass to gain access to one of our
lounges.
* To help maintain safety and to meet certain legal and regulatory requirements
which apply to Icelandair as an airline.
* As an airline there are regulatory obligations on Icelandair to maintain a
record of passenger information on our aircraft.
* The laws of certain countries, such as the United States, Canada and the
United Kingdom, require airlines to provide certain passenger information
to the border and immigration authorities.
* Icelandair maintains data which may be used to deny services to certain
individuals due to previous incidents, e.g. jeopardizing of safety,
harassment of other passengers or staff.
* To provide services tailored to your requirements or preferences and to treat
you in a more personal way.
* If you are a member of Icelandair Saga Club, we may personalize the
experience you have while flying with us in Saga Class. For example, a
member of our cabin crew may welcome you back on board an Icelandair
* We may update and share non-personal information with our media agencies,
in order to serve tailored and relevant advertising from our partners and
third parties on our websites, applications and electronic communications.
* To carry out analysis and market research.
* We will analyze the way in which our sales channels, products and services
are being used by customers so that we can understand how to improve the
service we offer and encourage customers to use the full range of our
products and services.
* To market and keep you informed of Icelandair products and services.
* We may send you information about our products and services, as well as the
products and services of other Icelandair Group companies, by email or text
message.
* We may tailor the content of our websites, applications, emails and other
communications to ensure they are as relevant to you as possible –
including previous destinations including offers and/or services relating
to that or a similar destination.
* Understand your flying preferences and provide information about offers,
such as upgrades.
* If you’ve searched for flights but not booked, we may remind you about our
services via social media, e.g. Facebook or Twitter based on the flights
you searched for previously.
* We may combine anonymized customer relationship marketing data with a third
party (e.g. Google, Facebook) so both companies can understand behavioral
activities such as knowing other sites visited.
* To send you status updates and service communications.
* Even if you have opted-out of receiving marketing material from us, we may
still send you communications about the services you have booked to use,
such as your travel itinerary. These communications will help you get the
most from the services we provide and may also contain options and other
details about the services you will be using (e.g. advance seating
requests, additional baggage and pre-booked meals).
* We may also send you communications about the services you have previously
used, for example, where you experienced some form of issue or problem and
we wish to contact you about it proactively in order to resolve it
successfully.
* To improve our websites, products and services.
* We may monitor the way that you and other customers use our website so that
we can identify ways to improve the website experience and enhance the
security of our website.
* For purposes related to legal claims or disagreements.
* We may use your personal information to uphold our legal rights as a
business or the rights of our employees, e.g. in cases related to illegal
activities, claims, fraud or harassment.
* For management and administrative purposes.
* We may use and retain your personal information, including your purchase
history, for administrative purposes, which may include for example,
accounting and billing, auditing, credit or other payment card
verification, anti-fraud screening (including the use of credit reference
agency searches and payment card validation checks) and systems testing,
maintenance and development.
* We may process your personal information when performing searches related
to requests for copy or deletion of personal information.
WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION?
Your personal information will only be processed by Icelandair where there is a
legal basis for the processing. The legal basis may differ based on the purpose
of the processing of your personal information. In almost all cases, the legal
basis will be as follows:
* Because the processing of your information is necessary for the performance
of a contract or in order to take steps at your request prior to entering
into a contract, e.g. so that we can fulfil your travel arrangements, process
your booking or provide you with the services that you have requested.
* Because Icelandair has a legitimate interest as an airline to process your
personal information to operate and improve our business activities.
* Because Icelandair needs to process your personal information to comply with
legal or regulatory requirements.
* Because Icelandair may need to process your personal information to protect
the vital interests of you or another person.
* Because you have given your consent to Icelandair for processing your
information for a specific purpose.
You can see more information on the processing with regard to each legal basis
below.
In cases where the processing of your data is subject to other laws, then the
legal basis for processing may be different than stated above. In such
circumstances, the processing may be based on your consent in all cases.
PROCESSING BASED ON A CONTRACTUAL NECESSITY
In order for us to provide you with services, such as fulfil your travel
arrangements, it is necessary for us to process some of your personal
information. We will need to process information such as your name, contact
details and payment information so that you can book our products, board a
flight or check in to a hotel in case of a package booking.
PROCESSING BASED ON LEGITIMATE INTERESTS
Icelandair is a commercial airline and travel provider. As such, we have a
legitimate interest to process your personal information in order to provide,
improve and market our services.
* We may send you marketing materials in order to promote services and inform
you of our products or the products of other Icelandair Group companies.
* We may carry out analysis and use data to provide you with a more
personalized experience.
* When we need to conduct legal claims.
PROCESSING TO COMPLY WITH LEGAL OBLIGATIONS
As an airline and a business, Icelandair needs to comply with legal and
regulatory requirements and may need to process your personal information in
order to comply with these requirements.
* If our services are disrupted or your baggage is lost, we may need to provide
you with related information.
* Some countries, such as the United States, Canada and the United Kingdom, may
require us to provide your information to customs or immigration authorities.
TO PROTECT THE VITAL INTEREST OF YOU OR ANOTHER PERSON
In rare cases, there may be an urgent need that we process your personal
information to protect your vital interests or the interests of another person.
* If there is a medical emergency, we may need to process your personal
information so that necessary medical assistance may be provided.
PROCESSING BASED ON CONSENT
In some cases, we may process your personal information when you have provided
your consent for us to do so.
Whenever we process personal information based on your consent, you may withdraw
your consent at any time. To do so, please contact Icelandair by sending an
e-mail to privacy@icelandair.is, call our service center at +1-800-223-5500 or
write to us at:
Icelandair ehf.
Reykjavíkurflugvelli,
101 Reykjavík
Iceland
Please be aware that if you withdraw your consent, we may not be able to provide
you with some or all of the services that you have requested from us.
Additionally, it may not be possible to cancel your booking or for us to provide
you with a refund of payments you have made to us.
IN WHICH CASES AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
Icelandair may share your personal information with its sister companies within
the Icelandair Group, which include Air Iceland Connect, Feria and Icelandair
Cargo. Icelandair shares details within the Icelandair Group so that our sister
companies can help us provide, improve and market our services. As an example,
if you have used the services of our sister companies, we may use this
information to learn more about the sorts of services or products you may be
interested in.
For more information about the companies within the Icelandair Group, please see
our parent company's website of our parent company. No mobile information will
be shared with third parties or affiliates for marketing or promotional
purposes.
Icelandair may share your personal information with other airlines which
participate in the fulfilment of your travel arrangements. Icelandair will only
share your information as part of its business operations as a commercial
airline and travel provider, or if we have a legal or regulatory obligation to
do so.
Your personal information may also be shared with the following third parties:
* Authorities, customs and immigration agencies of countries in your travel
itinerary. This includes countries which you might fly over. Icelandair is
required by law to share your personal information with immigration, customs
or border control agencies of countries such as the United States, Canada and
the United Kingdom.
* For example, all passengers travelling to the United States, Canada or the
United Kingdom need to submit their Advance Passenger Information (API).
For more information, see the APIS page on our website.
* Other airlines and service providers which participate in providing the
services you have requested, including but not limited to non-flight related
services made available through Icelandair Saga Club. Your personal
information may need to be shared with these additional service providers,
airlines or merchants to provide you with services requested. These
additional service providers, airlines or merchants will be identified in the
booking process.
* If you become a member of Icelandair Saga Club or an affiliated loyalty
program and you accrue benefits, your personal information may be shared with
those loyalty programs to make sure your benefits are delivered to you.
* If you are a member of Icelandair Saga Club and you fly with Finnair (or
another affiliated loyalty program), you may be eligible for benefits
within Saga Club. In order to issue those benefits to you, we will need to
share details of your Saga Club membership with Finnair.
* Payment and credit card companies, credit reference agencies and companies
involved in anti-fraud screening in order to process and receive payments
from you and to protect ourselves against possible fraud.
* In cases where we are legally required to share your information with
government and law enforcement agencies.
* Third party providers which we use to process data in order to provide you
with products, services and marketing material. For example, third party
providers which are involved in the storage of data, ground handling agents
on airports or marketing services.
* Third parties involved in the conduct of legal claims, such as law firms or
courts.
* Third parties, such as security companies, the police and regulatory
authorities, when we may need to safeguard our property and assets, provide
safety to our customers, staff and assets or have our rights enforced.
* Icelandair may provide non-personalized data on usage to other websites which
will allow them to know whether you have visited our websites. For further
information, please see our Cookie Policy.
* Icelandair may need to provide your personal information if we are legally
required to do so, including if Icelandair decides to start operating from a
new destination where local laws require us to provide personal information.
If the services you have requested include other Icelandair Group companies,
such as if they provide you with stay at a hotel or day tours, your personal
information will be provided to Icelandair as well as other Icelandair Group
companies involved.
Icelandair will not sell your personal information to third parties. We will not
allow third parties outside the Icelandair Group to send you marketing material
unless you have provided your consent.
WHAT COUNTRIES WILL YOUR PERSONAL INFORMATION BE TRANSFERRED TO?
As a commercial airline, Icelandair has business partners located in countries
around the world. Icelandair may therefore transfer and store your personal
information in countries outside the European Economic Area. Icelandair may
share your information with third parties in countries located outside the
European Economic Area in order to provide you with services you have requested
or for other legitimate reasons. For example, Icelandair is required by the laws
of some countries to share your personal information with customs and
immigrations authorities. To read more about who your personal information may
be shared with, please refer to the section “+ In which cases and with whom do
we share your personal information?”.
Please be aware that this means that your personal information may be
transferred to third parties which are located in countries where may have fewer
legal rights than provided by your local laws.
HOW DOES ICELANDAIR SAFEGUARD PERSONAL INFORMATION THAT IS TRANSFERRED TO THIRD
COUNTRIES?
According to European Union and Icelandic data protection laws, certain
requirements need to be fulfilled when your personal information is transferred
to a country outside the European Economic Area. The purpose of these
requirements is to make sure your personal information is adequately protected,
even when being transferred outside the European Economic Area.
When Icelandair transfers your personal information to a third country, one of
the following will apply:
* The transfer is made to a country deemed to provide adequate protection of
personal information according to a decision by the European Commission. When
data is transferred to the US, transfers may be based on the EU-US Privacy
Shield.
* The recipient of the personal information has approved binding corporate
rules which provide an adequate level of protection for your personal
information.
* Icelandair and the recipient of your personal information have made contracts
regarding the transfer of data using standard contractual clauses which the
European Commission has decided provide an adequate level of protection for
your personal information.
* The data in question is PNR data and the transfer is made on the basis of a
bilateral agreement by the EU and a third country that provides a high level
of personal data protection.
* The recipient of the personal information has approved Codes of Conduct which
satisfy the requirements of European Union and Icelandic data protection law.
* The recipient of the personal information has obtained certification issued
by an accredited certification body according to European Union and Icelandic
data protection laws.
WHAT CAN YOU DO TO KEEP YOUR PERSONAL INFORMATION SECURE?
Icelandair makes every effort to protect your personal information. We encourage
you to take steps to secure your personal information. Here are some measures
that you can take to keep your information safe:
DON’T SHARE YOUR BOOKING REFERENCE WITH OTHERS
Whenever you book a flight, you will be provided with a booking reference, known
as a PNR (Passenger Name Record). A booking reference will appear on the ticket
or e-mail confirmation of each passenger in a booking. You should never share
your booking reference with others, as it may allow other people to access the
details of the booking.
If you are booking a flight for yourself as well as others and would not like
them to see your booking details, we recommend that each passenger make separate
bookings.
KEEP YOUR LOGIN CREDENTIALS CONFIDENTIAL
If you are a member of Icelandair Saga Club, you will be issued unique user
credentials in order to be able to access your online profile on our websites or
mobile applications. To make sure those credentials stay secure, you should
never share them with anyone else. Icelandair recommends that whenever you
finish using our online services, you should log out to make sure others cannot
gain access to your online profile.
BE CAREFUL WHEN ONLINE AND AVOID INTERNET FRAUD
Dishonest individuals may try to gather your personal information by trying to
deceive you online. This illegal activity is called “phishing”. Phishing is
often performed by sending you an e-mail which has been designed to make you
think that it has been sent a legitimate business. However, such e-mails may
often form part of a scam to trick you into disclosing details, such as your
personal information, login credentials or bank information. Phishing e-mails
will often contain links to fraudulent websites which imitate the look and feel
of legitimate websites.
CHANGES AND AMENDMENTS TO THIS POLICY
Icelandair may make changes to this Privacy Policy so that it reflects how we
process personal information from time to time. Icelandair may place a notice on
its website or communicate with you in other ways whenever the Privacy Policy is
amended. You can review the latest version of our Privacy Policy on this site.
If you do not wish that we process your information under our Privacy Policy,
you will have to discontinue using our services and delete your account, if
applicable. Furthermore, you may make a request for access, rectification,
restriction or deletion of your personal information. For further information,
please see the Sections “What are your rights as our customer?” and “How can I
make a request for a copy or deletion of my personal information and how do I
lodge a complaint?” below.
WHAT ARE YOUR RIGHTS AS OUR CUSTOMER?
As our customer, you have a right to request access, rectification, restriction
and deletion of your personal information held by us. Furthermore, you may
receive a copy of your personal information. For more information on such
requests, please refer to the Section “How can I make a request for a copy or
deletion of my personal information and how do I lodge a complaint?” below.
As our customer, you also have rights to object to some of the processing. In
cases where processing is based on your consent, you may withdraw it at any
time. For more information on withdrawal of your consent, please refer to the
Section “Processing based on consent” above. Please be aware that your rights as
stated above may be limited. As an example, where we can demonstrate that there
is a legal requirement to process your data, we may not be able to delete it.
Please be aware that if you request for your personal information to be deleted,
such requests may affect your relationship with us as a customer. For example,
deletion of your personal information might result in your accrued Icelandair
Saga Club benefits being forfeited.
HOW CAN I MAKE A REQUEST FOR A COPY OR DELETION OF MY PERSONAL INFORMATION AND
HOW DO I LODGE A COMPLAINT?
Under European Union and Icelandic privacy law, you may request a copy of your
personal information if it is processed by Icelandair. You do not need to pay a
fee for this request, unless it is manifestly unfounded or excessive. Icelandair
will make every effort to respond to your request within 30 days of it being
received.
Your request must be in writing and must contain the following information:
* Your name, e-mail and postal address.
* Details of your request.
* Any details which may help us locate the information which is the subject of
your request, for example:
* Booking reference or flight numbers and dates.
* Icelandair Saga Club membership number.
* Your e-mail address, telephone number or other contact details.
Additionally, we require you to provide:
* A copy of a government issued ID, such as your passport or driving licence.
This is necessary so that we can verify who is making the request.
* Your signature and the date of the request.
* If you are applying on behalf of another person then signed authority from
the individual is required.
Please send your request to:
Data Protection Officer
Icelandair ehf.
Reykjavíkurflugvelli,
101 Reykjavík
Iceland
You also have a right to lodge a complaint with The Icelandic Data Protection
Authority in. A complaint can be made by writing to:
The Icelandic Data Protection Authority
Rauðarárstígur 10
105 Reykjavík
Iceland
Support\\Terms and conditions\\Icelandair Privacy Policy
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