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 * Solutions
   Use Cases
   Conversational Support
   Popular
   Deliver personal customer support at any scale
   Conversational Engagement
   Onboard, activate, and re-engage customers
   Conversational Marketing
   Convert more website visitors into customers
   
   Industries
   E-commerce
   Financial Services
   Education
   Healthcare
   
   Company Size
   Enterprise
   Small Business
   Early Stage
   
   What Is Intercom?
   Get an overview of the Intercom platform and how it works.
   Learn more
 * Features
   The Intercom Platform
   Business Messenger
   Support and engage customers with chat, messages, and more
   Management Tools
   Efficiently manage all your customer interactions in one place
   
   Customer Data Platform
   Leverage your customer data to personalize every interaction
   Apps & Integrations
   Integrate and extend Intercom with 300+ apps
   
   Top Features
   Live Chat
   Support Bots
   Shared Inbox
   Product Tours
   Campaign Builder
   
   Watch a Demo
   Learn how to use Intercom for support, marketing, and customer engagement.
   Watch a demo
 * Resources
   Product Help
   Help Center
   Learn how to install, set up, and use Intercom
   Developer Hub
   Learn how to integrate or build on top of Intercom
   Community Forum
   Learn, share, and connect with other Intercom users
   
   Learn & Connect
   Blog & Podcasts
   Stories about support, marketing, product, and more
   Books & Webinars
   Discover books, guides, and webinars full of insights
   Academy
   Master Intercom with deep-dive courses from Intercom experts
   
   Customer Stories
   Discover how businesses like you use Intercom to support and engage
   customers.
   Read stories
 * Pricing


Get started


THIS IS INTERCOM:


THE BEST WAY TO CONNECT WITH YOUR CUSTOMERS

Get started
View demo




SURE, WE HAVE A MESSENGER PEOPLE LOVE. WE'RE ALSO A COMPLETE CUSTOMER
COMMUNICATIONS PLATFORM WITH BOTS, APPS, PRODUCT TOURS, AND MORE—LIKE EMAIL,
MESSAGES, AND A HELP CENTER—SO YOU CAN BUILD GREAT CUSTOMER RELATIONSHIPS, EVERY
STEP OF THE WAY.


Trusted by 25K+ businesses
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Our solutions
 1. Conversational
    Support
    
    Give your customer satisfaction the boost it deserves with industry-leading
    human, self-serve, and proactive support.
    
    Check it out
 2. Conversational
    Engagement
    
    Onboard and activate new customers while re-engaging current ones with
    targeted messages, product tours, and email campaigns.
    
    Check it out
 3. Conversational
    Marketing
    
    Convert more of your website visitors into loyal customers with personalized
    messages, bots, and real-time chat right when they need it.
    
    Check it out

People are talking

Since switching to Intercom, our customer satisfaction score has risen from 83%
to 95% and we've reduced our first response time from 2 hours to under 2
minutes.

Darius GrigorjevasHead of Customer Service, Hostinger


It's almost like all websites I visit with that @intercom chat button I
instantly associate them with great customer service. Just like @Intercom
intended. 😀

njooroge@njooroge


The ability to see the entire teams workflow and collaborate behind the scenes
creates a better experience for the user and the team.

Alex C.Enterprise (>1000 emp.) G2 review


With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re
rolling it out across the entire customer lifecycle.

Yvonne ChenVP of Marketing, Udemy for Business


By engaging visitors on our website with Intercom's Messenger, we’ve increased
our visitor-to-paid conversion rates by 45%.

Jesus RequenaDirector of Growth Marketing, Unity


@intercom [...] Would massively recommend Intercom as a support product - great
UX for both sides, and very powerful.

accuRx@accuRx


Resolution Bot has been a tremendous help to our team and is saving our
customers 3600 hours per month with its instant answers.

Gabriel MadureiraVP of GTM Operations, MongoDB


We are able to provide 24/7 chat support within minutes of our users running
into an issue. Because of this we are able to build more meaningful
relationships with our users.

Ben P.Mid-Market (51-1000 emp.) G2 review


Since switching to Intercom, our customer satisfaction score has risen from 83%
to 95% and we've reduced our first response time from 2 hours to under 2
minutes.

Darius GrigorjevasHead of Customer Service, Hostinger


It's almost like all websites I visit with that @intercom chat button I
instantly associate them with great customer service. Just like @Intercom
intended. 😀

njooroge@njooroge


The ability to see the entire teams workflow and collaborate behind the scenes
creates a better experience for the user and the team.

Alex C.Enterprise (>1000 emp.) G2 review


With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re
rolling it out across the entire customer lifecycle.

Yvonne ChenVP of Marketing, Udemy for Business


By engaging visitors on our website with Intercom's Messenger, we’ve increased
our visitor-to-paid conversion rates by 45%.

Jesus RequenaDirector of Growth Marketing, Unity


@intercom [...] Would massively recommend Intercom as a support product - great
UX for both sides, and very powerful.

accuRx@accuRx


Resolution Bot has been a tremendous help to our team and is saving our
customers 3600 hours per month with its instant answers.

Gabriel MadureiraVP of GTM Operations, MongoDB


We are able to provide 24/7 chat support within minutes of our users running
into an issue. Because of this we are able to build more meaningful
relationships with our users.

Ben P.Mid-Market (51-1000 emp.) G2 review


Intercom has unleashed the power of conversational support across Medallia's
growing suite of products. What used to be a disjointed customer experience is
now unified, consistent, and personalized.

Kennen WarmackVP, Global Customer Support, Medallia


Without Intercom, we would not be able to support our customers in real-time
with the efficiency that we do now. The integration with our app makes the
process seamless for our customers.

Drew AdlerAuto, 51-200 emp. Gartner review


Saved replies are saving me a lot of time today 😅 @Intercom

Reilly Chase@_rchase_


We know, it can be a challenge to scale customer support. Our answer? @Intercom
– who has helped us deliver fast response times + maintain that competitive edge
with its open platform and collaboration features.

Smartly.io@smartlyio


Intercom has brought an efficient customer support service no matter how many
requests our team may had allowing us to solve many issues of each client in a
personalized way through out different options of communication channels.

Jonas V.Enterprise (>1000 emp.) G2 review


Self-service and proactive support have helped us to reduce inbound conversation
volume by 20% over the past two years, even as our user base has continued to
grow.

Christian ParkerDirector of Managed Services, TrueCommerce


Intercom enabled us to unify our customer support and marketing automation
efforts in a single platform, saving us $60,000 a year.

Chris FrantzVP of Marketing, Biteable


Creating exceptional customer experiences is central to Guru's mission. One of
our core values is to 'create advocates' through all of our customer
interactions. Intercom enables us to stay connected to our customers in
personalized and impactful ways.

Anne RaimondiChief Customer Officer, Guru


Intercom has unleashed the power of conversational support across Medallia's
growing suite of products. What used to be a disjointed customer experience is
now unified, consistent, and personalized.

Kennen WarmackVP, Global Customer Support, Medallia


Without Intercom, we would not be able to support our customers in real-time
with the efficiency that we do now. The integration with our app makes the
process seamless for our customers.

Drew AdlerAuto, 51-200 emp. Gartner review


Saved replies are saving me a lot of time today 😅 @Intercom

Reilly Chase@_rchase_


We know, it can be a challenge to scale customer support. Our answer? @Intercom
– who has helped us deliver fast response times + maintain that competitive edge
with its open platform and collaboration features.

Smartly.io@smartlyio


Intercom has brought an efficient customer support service no matter how many
requests our team may had allowing us to solve many issues of each client in a
personalized way through out different options of communication channels.

Jonas V.Enterprise (>1000 emp.) G2 review


Self-service and proactive support have helped us to reduce inbound conversation
volume by 20% over the past two years, even as our user base has continued to
grow.

Christian ParkerDirector of Managed Services, TrueCommerce


Intercom enabled us to unify our customer support and marketing automation
efforts in a single platform, saving us $60,000 a year.

Chris FrantzVP of Marketing, Biteable


Creating exceptional customer experiences is central to Guru's mission. One of
our core values is to 'create advocates' through all of our customer
interactions. Intercom enables us to stay connected to our customers in
personalized and impactful ways.

Anne RaimondiChief Customer Officer, Guru



Start building stronger customer relationships today

Get started


SITEMAP

 * Pricing

 * Use Cases
   
   * Conversational Support
   * Conversational Engagement
   * Conversational Marketing

 * Company Size
   
   * Mid-Market / Enterprise
   * Small Business
   * Early Stage

 * Industries
   
   * Financial Services
   * E-commerce
   * Education
   * Healthcare

 * Features
   
   * Business Messenger
   * Customizable bots
   * Automated answers
   * Product Tours
   * Outbound Messages
   * Inbox
   * Help Center Articles
   * Account Based Marketing
   * Management Tools
   * Apps + Integrations
   * Customer data
   * Live Chat
   * Mobile Apps
   * Mobile Carousels
   * Series
   * Transactional Messaging

 * Resources
   
   * Blog
   * Watch a Demo
   * Academy
   * Webinars
   * What's New
   * Product Changes
   * App Store
   * Docs
   * Developers
   * Status
   * Security
   * Books and Guides
   * Support ROI Calculator
   * Services

 * Company
   
   * About
   * Customers
   * Community Forum
   * Careers
   * Press Resources
   * App Partner Program
   * Service Partner Program
   * Contact Us
   * Terms
   * Privacy

From the blog

 * Wellbeing coach Marilyn Suttle on curbing burnout and attrition
 * Customer acquisition: how to acquire more customers in 2022
 * Security at Intercom: How our InfoSec team protects our customers’ data and
   trust
 * Velocity’s Doug Kessler on bringing the mojo back to content marketing

Read more


🌎 CHOOSE YOUR LANGUAGE

 * English (United States)
 * German
 * Spanish
 * French
 * Portuguese (Brazil)

 * Terms
 * Privacy
 * Status
 * Security