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General Section

We now provide chat Support. If you don't find your answer in our Knowledge
base, please Sign In (or Sign Up to create an account if you don't have one) and
contact our agents through chat by clicking on the bottom right "Chat" button

Please select a Category to explore the Knowledge Base

KERIOCONTROL

DIRECTORY SERVICES

Active Directory (AD) Synchronization works Intermittently

Automatic NTLM is failing when DC is behind the firewall

Error while connecting domain: Could not initialize message context. Try running
as root

Configuring AD redundancy for primary and secondary directory servers

Connecting Kerio Control to Directory Services

Mapping Active Directory Domains

See More

PERFORMANCE

Fix performance after upgrading to 9.4.2 patch 1 by modifying the GRO

Primary link keeps dropping; VirtIO driver used for VM networking

Improving Speed performance

Analyzing Kerio Control crashes

Considering the Effect of Concurrent Maximum Users for Maximum Performance on
Kerio Control

Speed Testing

See More

HIGH AVAILABILITY

Increasing reliability of Kerio Control for HA

Connection drops while editing Network interfaces in HA mode

Configuring Virtual IPs and MAC addresses for HA in Hyper-V

Changing Interface settings for HA functioning

High Availability (HA) Status and Health Check messages

Configuring High Availability in Kerio Control

IPS

Reading IPS packet logs

IPS is dropping legitimate VoIP traffic

Configuring Intrusion Prevention System

Configuring Ignored Intrusions

IPS rules update: Download error, Could not connect to server

Resolving IPS Packet Drop Error: FTP response length overflow

UPGRADING & UPDATES

VMWare Adapters Vanish after Upgrade to Kerio Control 9.4.2

How to downgrade KerioControl 9.4.x to 9.3.6p1

Update check failed: Connection refused

Upgrading Kerio Control Versions 8.X and 9.0 to the Newest Version

Upgrading From Kerio Control 7 to the Latest Version

Upgrading Kerio Control NG Box Series Using a USB Flash Drive

See More

INTERFACE

Separate Traffic when using VLANs

VLAN tab is missing from the Interface Properties window

Using only HTTPS for Accessing Kerio Control Web Interface

WiFi and Guest Interface Connectivity is Intermittent

Setting priority tag to 802.1p VLAN

Separating Internet connections using Load Balancing mode

See More

INSTALLATION & INTEGRATION

Fixing Network adapters access in Hyper-V

Resolving "Cannot contact domain controller right now" Error When Mapping Users
to Active Directory

Receiving Email Notifications From MyKerio

Installing Software Appliance on bare-metal server

Installing Kerio Control in Offline Mode

Configuring Kerio Control Activation Wizard

See More

GENERAL INFORMATION

Kerio Control 9.4.2p1 Release Notes

Kerio Control 9.4.2 Release Notes

Kerio Control 9.4 Release Notes

Kerio Control 9.3.6 Patch 1 Release Notes

Kerio Control 9.3.6 Release Notes

Configuring Quota for Groups

See More

ADMINISTRATION

Kerio Control DHCP server is assigning the same IP address to two different MAC
addresses

Gathering Support Information & relevant Debug Logs for Kerio Control

Packets being Dropped Sporadically

Configuring Parent Proxy Server

Configuring Client Browsers to use with Non-Transparent Proxy Server

Kerio Control Hangs and Requires Restart

See More

KERIO CONTROL VPN

How to allow VPN Users to connect to the websites that Whitelisted public IP's
of Company

Kerio Control VPN Vulnerability - Inadequate Cryptography Mechanism

'Preferences Error - Could not load Kerio Control VPN Client preference pane'
After Upgrading Kerio Control on macOS Big Sur

Kerio Control VPN Client Fails to Install on macOS Big Sur

Kerio VPN Client Specifications

Kerio Control not Responding during IKE Rekey with External Firewall

See More

MONITORING

Monitoring User Statistics

Monitoring Kerio Control System Health and Managing Storage Space

Monitoring VPN Clients

Monitoring traffic in Kerio Control

Using IP Tools in Kerio Control

Expanding the VHD Disk Size in Hyper-V

See More

LOGGING

LOCALCA Alert in Alert Logs

Config Logs in Kerio Control

Security Logs in Kerio Control

Warning Logs in Kerio Control

Host Logs In Kerio Control

Kerio Control Logs Overview

See More

TRAFFIC RULES

Resolving Ping issues for DMZ

Port mapping for Video tracking cameras

Port forwarding for DHCP device

Out of free NAT ports: Unable to handle connection

Exposing NVR CCTV resources to the public

Exporting Traffic Rules into XLS spreadsheet

See More

FILTERING

Resolving Web Filter Invalid authorization failures

Outlook attachments are being blocked by Kerio Control

Opening website in Punycode

IP cameras are being blocked by Traffic and Content Filter rules

Explaining Content Filter Deny Action mechanism

ERR_EMPTY_RESPONSE while reaching certain websites

See More

STATISTICS AND REPORTING

Exporting User Statistics into CSV

Clearing User Statistics data

Resolving Firebird Database errors

Settings for Statistics, Reports, and Quota in Kerio Control

Setting Access Rights and Email Reports

Configuring Group Statistics and Accounting Exceptions in Kerio Control

See More

CERTIFICATES

Exporting and Importing Kerio Control Local Authority as a Root Certificate

Deploying Kerio Control Certificate via Microsoft Active Directory

Creating a New Local Authority in Kerio Control

Configuring SSL Certificates in Kerio Control

Changing SSL Certificates

Option to Generate a New SSL Certificate Is Grayed Out

RECOVERY AND BACKUP

Restoring lost shared MyKerio IP address groups

Factory Resetting Kerio Control box

Migrating Kerio Control from Windows to Linux distro

Exporting and Importing configuration backups

Migrating Configuration from one Kerio Control hardware appliance to another

Restoring the Kerio Control Box NG series default configuration using a USB
flash drive

See More

SECURITY

Analyzing Vulnerability reports

Managing User Data Encryption in Kerio Control

TLS Server Vulnerability SWEET32 (CVE 2016-2183)

Enabling Protection from DDoS Attacks in Kerio Control

Modifying Kerio Control Settings for Stopping Loop ARP Requests

TLS Triple Handshake Vulnerability

ANTIVIRUS

Antivirus is failing with HttpError404

Configuring Antivirus Protection in Kerio Control

Configuring Email Scanning in Kerio Control

Configuring HTTP and FTP scanning in Kerio Control Antivirus

Resolving Antivirus update failures

LICENSING

Registering new Kerio Control Box

Login failures caused by License host exhausted

License Warning: there is no valid license for the product

Explaining User/Devices differences in Licensing

Downloading NFR licenses

Renewing Kerio Control license

See More

USER ACCOUNTS

NT_STATUS_INVALID_PARAMETER Error for NTLM authentication delay with
Non-transparent proxy

Kerio Control | Apple devices to get through the authentication page

Enabling 2-Step Verification in Kerio Control Statistics

How to force users to log out of the Firewall

Managing user accounts in Kerio Control

Requiring User Authentication When Accessing Web Pages

See More

HARDWARE

SFP/SFP+ Modules for Kerio Control Hardware

Requesting PSU for hardware box

Legacy hardware boxes specs

Fixing "soft lockup - CPU#0 stuck for <X> seconds"

RAM and CPU performance during Antivirus updates on NG100/NG100W boxes

Diagnosing Faulty hardware boxes

See More

LICENSING - GFI ACCOUNTS

GENERAL

GFI Account and License Management

Unable to Access the GFI Training Portal

Editing Account Details

Requesting a New Customer Trial License Key

Converting GFI License to Unlimited

Microsoft Windows Blocks Downloaded GFI Software File

GFI SUPPORT PORTAL

Viewing Open Tickets in the GFI Support Portal

Accessing the GFI Support Portal From the GFI Accounts Portal

How to use "Forgot my password" link in the GFI Support Portal

Logging in to the GFI Support Portal

Creating Account on GFI Support Portal

Opening a New GFI Support Ticket

PORTAL ACCESS

Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset
Password Link

Changing Customer Login Details in the GFI Accounts Portal

Resetting Your Password to Log Into the GFI Accounts Portal

Logging into the GFI Accounts Portal

ACCOUNT USERS

Editing a User in the GFI Accounts Portal

Change Primary User or Account Details Account In the GFI Accounts Portal

Removing a User in the GFI Accounts Portal

How to Remove Group Membership From a User

Group Membership in the GFI Accounts Portal and Retrieving Licensing Information

How to Add a User in the GFI Accounts Portal

PURCHASING/SALES

Finding Authorized GFI Resellers and Distributors

Contacting GFI Sales to resolve Licensing problem

LICENSING ISSUE

Renewed License Activation Error

Unable to Renew Your GFI License

Customer Impersonation done by GFI Support Agents

GFI Licensing Related Issues

Unable to Activate a Product in GFI Unlimited Subscription

Upgrading License Keys for GFI Products

RESELLER ACCOUNT

Unable to View Customer's License From Reseller Account in the GFI Accounts
Portal

How to Access the GFI Training Portal

Combining Information from Multiple Accounts into One in the GFI Accounts Portal

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