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Submitted URL: https://www.mikeanthonyproductions.com/probs/tems/adobe/?noyewikuga=0791963ca2667a23cf3268ad25d7bb6ca0ed287b192869703cdbcf0e87934c33590...
Effective URL: https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors
Submission: On December 20 via api from US — Scanned from US

Form analysis 7 forms found in the DOM

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<form data-instant-search="form" id="support-search" action="/en-US/search/" method="get" class="simple-search-form">
  <input type="hidden" name="product" value="firefox">
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  <button type="submit" title="Search" class="search-button">Search</button>
</form>

GET /en-US/search/

<form data-instant-search="form" id="mobile-search-results" action="/en-US/search/" method="get" class="simple-search-form">
  <input type="hidden" name="product" value="firefox">
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  <button type="submit" title="Search" class="search-button">Search</button>
</form>

GET /en-US/search/

<form data-instant-search="form" id="hidden-search" action="/en-US/search/" method="get" class="simple-search-form">
  <input type="hidden" name="product" value="firefox">
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</form>

GET /en-US/search/

<form data-instant-search="form" id="support-search-sidebar" action="/en-US/search/" method="get" class="simple-search-form">
  <input type="hidden" name="product" value="firefox">
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POST /en-US/kb/websites-dont-load-troubleshoot-and-fix-errors/vote

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  <div class="document-vote--buttons">
    <input type="hidden" name="revision_id" value="235044">
    <input type="hidden" name="source" value="footer">
    <button type="submit" class="btn helpful-button" name="helpful"><span class="hidden-text">Yes</span>👍</button>
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GET #

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    <option value="bm">Bamanankan</option>
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    <option value="ca">català</option>
    <option value="cs">Čeština</option>
    <option value="da">Dansk</option>
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    <option value="es">Español</option>
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    <option value="id">Bahasa Indonesia</option>
    <option value="ig">Asụsụ Igbo</option>
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    <option value="ka">ქართული</option>
    <option value="km">ខ្មែរ</option>
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    <option value="sl">slovenščina</option>
    <option value="sq">Shqip</option>
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  <!-- form submit button is shown when JavaScript is not enabled -->
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</form>

Text Content

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 1. Home
 2. Firefox
 3. Troubleshooting
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WEBSITES DON'T LOAD - TROUBLESHOOT AND FIX ERROR MESSAGES

Are you having trouble getting a website to load? Don't worry — we're here to
help. This article will show you how to fix the problem so you can get back to
surfing the web.

Note: If you're having trouble with a website, click the padlock icon in the
address bar to see if Firefox has blocked insecure parts of the page. See Mixed
content blocking in Firefox for details.




TABLE OF CONTENTS

 * 1 First, let's figure out where the problem is
 * 2 The problem only happens with certain websites
   * 2.1 Try clearing Firefox's cookies and cache
   * 2.2 The website loads but doesn't work properly
   * 2.3 The problem only happens on a secure (https) website
 * 3 The problem only happens in Firefox
 * 4 The problem happens in all web browsers
 * 5 Other, less common problems


FIRST, LET'S FIGURE OUT WHERE THE PROBLEM IS

With a little detective work, we can narrow down the cause of the problem.

 1. Open a new tab and check to see if you can load another website like
    google.com or mozilla.org.
    * If you can open another site, skip down to The problem only happens with
      certain websites.
    * If you can't open another site, continue on to the next step.
 2. Launch another browser, like Internet Explorer or Microsoft EdgeSafariGoogle
    Chrome, and try to open the site you were having problems with.
    * If the site works in another browser, see The problem only happens in
      Firefox.
    * If the site doesn't work in another browser, check out The problem happens
      in all web browsers.


THE PROBLEM ONLY HAPPENS WITH CERTAIN WEBSITES

If you see any of these error messages, it might just be a problem with
Firefox's cache:

 * The connection was interrupted
 * The connection was reset
 * The connection has timed out


TRY CLEARING FIREFOX'S COOKIES AND CACHE

Do these steps and then reload the website you're having trouble with.

 1. Click the menu button to open the menu panel.
 2. Click History and select Clear Recent History…
 3. In the Time Range to clear: drop-down, select Everything.
 4. Below the drop-down menu, select both Cookies and Cache. Make sure other
    items you want to keep are not selected.
 5. Click OKClear Now.



If clearing Firefox's cookies and cache didn't work, it's probably a sign that
there is a problem with the website itself. In that case you'll just have to
wait for it to get fixed. With big sites like Twitter or Facebook this may only
be a few minutes.

If you don't see any of the error messages above, check to see if any of the
specific problems below match what you see:


THE WEBSITE LOADS BUT DOESN'T WORK PROPERLY

If the website doesn't look right or doesn't work the way it's supposed to, you
should check out the following articles:

 * Websites look wrong or appear differently than they should
 * Fix problems that cause images to not show
 * Fix common audio and video issues
 * Websites show a spinning wheel and never finish loading
 * Fix login issues on websites that require a username and password. You may
   receive an error similar to We were unable to process your login request or
   An unspecified error has occurred when you attempt to sign in to websites
   with your username and password, or the login may simply fail.

 * Websites look wrong or appear differently than they should
 * Fix problems that cause images to not show
 * Fix common audio and video issues
 * Fix login issues on websites that require a username and password. You may
   receive an error similar to We were unable to process your login request or
   An unspecified error has occurred when you attempt to sign in to websites
   with your username and password, or the login may simply fail.


THE PROBLEM ONLY HAPPENS ON A SECURE (HTTPS) WEBSITE

Look at the web address in the location bar. Does it start with https:// (notice
the "s")? If so, check if you see one of the following error messages:

 * For a "Warning: Potential Security Risk Ahead" error page, see the articles
   What do the security warning codes mean? and How to troubleshoot security
   error codes on secure websites.
 * For a "Secure Connection Failed" or "Did Not Connect: Potential Security
   Issue" error page, see Secure connection failed and Firefox did not connect.
 * For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time
   related errors on secure websites.


THE PROBLEM ONLY HAPPENS IN FIREFOX

If another web browser works just fine, one of following solutions should fix
things:

 * Firefox can't load websites but other browsers can - if you can view websites
   in browsers other than Firefox.
 * Fix problems connecting to websites after updating Firefox - if you
   experience connection problems after updating Firefox.

If you see the following error messages, Firefox is trying to access the
Internet through a proxy server:

 * The proxy server is refusing connections
 * Unable to find the proxy server

If you connect to the Internet through a proxy, compare Firefox's settings to
Internet Explorer's — see Microsoft's guide to proxy settings.See Enter proxy
server settings on Mac at Apple Support for more information on proxy settings.

To check your connection settings in Firefox:

 1. In the Menu bar at the top of the screen, click Firefox and select
    Preferences.Click the menu button and select Settings.
 2. In the General panel, go down to the Network Settings section.
 3. Click Settings…. The Connection Settings dialog will open.
 4. Change your proxy settings:
    * If you don't connect to the Internet through a proxy (or don't know
      whether you connect through a proxy), select No Proxy.
 5. Close the Connection Settings dialog.
 6. Close the Settings page. Any changes you've made will automatically be
    saved.


THE PROBLEM HAPPENS IN ALL WEB BROWSERS

This is probably a problem with your Internet connection. See Firefox and other
browsers can't load websites for some troubleshooting suggestions.


OTHER, LESS COMMON PROBLEMS

 * A website reports that Firefox is outdated, incompatible or not supported -
   see How to reset the default user agent on Firefox.
 * Malicious website errors - if you see a "Suspected Attack Site!" or
   "Suspected Web Forgery!" warning, Firefox has blocked access to the website
   you're visiting to protect you from malware or web forgery (phishing). For
   more information, see Phishing and Malware Protection (Mozilla.org).
 * Offline mode - if you see a message about offline mode, you may have set
   Firefox not to use your network connection. Make sure your computer has a
   network connection and then:
   * Click the menu button , click More and make sure Work Offline is
     unchecked.Click File in the Menu bar (you can press and release the Alt key
     to temporarily show the Menu bar), then make sure Work offline is
     unchecked.
 * The page isn't redirecting properly - this problem can be caused by problems
   with cookies. See Websites say cookies are blocked - Unblock them for more
   information.
 * If you get a File not found error, try the troubleshooting steps in these
   articles:
   * Troubleshoot extensions, themes and hardware acceleration issues to solve
     common Firefox problems
   * Troubleshoot Firefox issues caused by malware
 * Content Encoding Error - if you get the error message Content Encoding Error
   or The page you are trying to view cannot be shown because it uses an invalid
   or unsupported form of compression, use these steps to diagnose and fix them:
   1. Check the settings of any Internet security applications you use
      (including firewalls, anti-virus or anti-spyware programs, and privacy
      protection programs). You should try to remove any permissions those
      applications have for Firefox, and then add them again. For
      program-specific instructions for a number of applications, see Configure
      firewalls so that Firefox can access the Internet.
   2. Follow the Standard troubleshooting steps.
 * This address is restricted - this error occurs when you are attempting to
   connect to a web server on a port that is reserved for another application.
   If the website you are trying to visit contains a colon followed by a number
   in its address (for example, http://website.com:23), try removing that
   portion (http://website.com) or replacing it with :80
   (http://website.com:80). If this doesn't work, you may have been given an
   incorrect address.
 * DNS cache is invalid - DNS is the service that converts a website's domain
   name into the IP address that Firefox uses to connect to a website. This
   information is saved to your computer's DNS cache in order to improve speeds.
   However, if the DNS cache record is corrupt or the website has changed IP
   address, Firefox may be directed to the incorrect server. The Firefox and
   other browsers can't load websites article explains how to flush the DNS
   cache. For additional information, see
   https://www.whatsmydns.net/flush-dns.html.



Based on information from Error loading websites (mozillaZine KB)


Share this article: http://mzl.la/1xKrKwe

WAS THIS ARTICLE HELPFUL?

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These fine people helped write this article:

AliceWyman, Chris Ilias, philipp, David Tenser, Cheng Wang, Tonnes, Michael
Verdi, scoobidiver, Swarnava Sengupta, Joergen, Jason, NicoleRipp, Mozinet,
Wesley Branton, scootergrisen, Artist, Fabi


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