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https://www.atlassian.com/legal?utm_source=alert-email&utm_medium=email&utm_campaign=Tech-Alert-Contracts-Refresh_EML-1802...
Submission: On April 01 via manual from US — Scanned from DE
Submission: On April 01 via manual from US — Scanned from DE
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Close View this page in Deutsch? All languages Choose your language * 中文 * Deutsch * English * Español * Français * Italiano * 한국어 * Magyar * Nederlands * 日本語 * Português * Pусский * Polski Back Products FEATURED JIRA SOFTWARE Project and issue tracking CONFLUENCE Content collaboration JIRA SERVICE MANAGEMENT High-velocity ITSM TRELLO Visual project management View all products MARKETPLACE Connect thousands of apps and integrations for all your Atlassian products * WHAT’S NEW COMPASS Developer Experience Platform JIRA PRODUCT DISCOVERY Prioritization and roadmapping View all * YOU MIGHT FIND HELPFUL Cloud Product Roadmap Atlassian Migration Program Close dropdown Solutions FEATURED WORK MANAGEMENT Manage projects and align goals across all teams to achieve deliverables IT SERVICE MANAGEMENT Enable dev, IT ops, and business teams to deliver great service at high velocity AGILE & DEVOPS Run a world-class agile software organization from discovery to delivery and operations BY TEAM SIZE Enterprise Small Business Startup Non-profit BY TEAM FUNCTION Software Development IT Finance Marketing HR BY INDUSTRY Retail Telecommunications Professional Services Government * WHAT'S NEW ATLASSIAN TOGETHER Get Atlassian work management products in one convenient package for enterprise teams. Learn more * YOU MIGHT FIND HELPFUL Atlassian Trust & Security Customer Case Studies Close dropdown Resources LEARN Atlassian University Atlassian Playbook Product Documentation Developer Resources SUPPORT Atlassian Community Atlassian Support Atlassian Migration Program Enterprise Services Partner Support Purchasing & Licensing CONNECT About us Careers Work Life Blog Events SUPPORT FOR SERVER PRODUCTS ENDS FEBRUARY 15, 2024 With end of support for our Server products fast approaching, create a winning plan for your Cloud migration with the Atlassian Migration Program. Assess my options * WHAT'S NEW ATLASSIAN PRESENTS: UNLEASH Product updates, hands-on training, and technical demos – catch all that and more at our biggest agile & DevOps event. Watch now Close dropdown * Support * View all products * Atlassian.com Search Try now Toggle menu Sign in Search atlassian.com Close search We’ve launched a new and simplified contracting experience for Atlassian customers, the Atlassian Customer Agreement. This agreement takes effect on April 1, 2024, at 9 am PDT, and will apply to any new order or renewal at or after that time. Existing orders remain subject to the prior customer terms, available in our Archives. Legal * Atlassian Customer Agreement * Security measures * Product-Specific Terms * Expanded Coverage Addendum * Privacy Policy * Data Processing Addendum * Data Processing Addendum * Atlassian Business Associate Agreement * Service Level Agreement * User Notice * Acceptable Use Policy * Advisory Services Policy * Other Legal * Cloud Terms of Service * Impressum * Our approach * * Software License Agreement * * * * * * Diversity Survey Privacy Notice * Copyright and Trademark Violations * Third Party Code * * * * * * * Archives * * * * * * * * * Cloud Terms of Service * * Former Workplace Privacy Notice Copy link to heading Copied! Atlassian Customer Agreement Product-Specific Terms Expanded Coverage Addendum Privacy Policy Former Workplace Privacy Notice Careers Privacy Notice Diversity Survey Privacy Notice Data Processing Addendum Data Transfer Impact Assessment Atlassian Business Associate Agreement Reseller Agreement User Notice Acceptable Use Policy Other Legal Impressum Archives Atlassian Customer Agreement Product-Specific Terms Expanded Coverage Addendum Privacy Policy Former Workplace Privacy Notice Careers Privacy Notice Diversity Survey Privacy Notice Data Processing Addendum Data Transfer Impact Assessment Business Associate Agreement Reseller Agreement User Notice Acceptable Use Policy Other Legal Legal Updates Impressum Archives LEGAL INFORMATION Simplified contractual terms and resources for customers, partners, and developers FILTER | RESET * All (30) * Customer (14) * Partner (3) * Developer (5) * Privacy (11) * Other (6) Stories / All Filter All All (30) Customer (14) Partner (3) Developer (5) Privacy (11) Other (6) Reset 30 RESULTS × ATLASSIAN CUSTOMER AGREEMENT Learn more PRODUCT-SPECIFIC TERMS Learn more SECURITY MEASURES Learn more ADVISORY SERVICES POLICY Learn more DATA PROCESSING ADDENDUM Learn more DATA TRANSFER IMPACT ASSESSMENT Learn more LIST OF DATA SUBPROCESSORS Learn more BUSINESS ASSOCIATE AGREEMENT Learn more GOVERNMENT AMENDMENT Learn more PRIVACY POLICY Learn more FORMER WORKPLACE PRIVACY NOTICE Learn more CAREERS PRIVACY NOTICE Learn more DIVERSITY SURVEY PRIVACY NOTICE Learn more COOKIES & TRACKING NOTICE Learn more ACCEPTABLE USE POLICY Learn more ATLASSIAN PRODUCT FAMILY Learn more IMPRESSUM Learn more USER NOTICE Learn more TRADEMARK GUIDELINES Learn more REPORTING COPYRIGHT AND TRADEMARK VIOLATIONS Learn more THIRD PARTY CODE IN ATLASSIAN PRODUCTS Learn more LAW ENFORCEMENT REQUESTS FOR INFORMATION Learn more MARKETPLACE TERMS OF USE Learn more MARKETPLACE PARTNER AGREEMENT Learn more 12 FREQUENTLY ASKED QUESTIONS We created this FAQ to answer some of the most common questions customers ask about our Atlassian Customer Agreement. These FAQs are for informational purposes only and do not create any contractual commitments. The responsibilities and liabilities of Atlassian towards its customers are governed by the relevant agreements between Atlassian and its customers, and these FAQs are not part of, nor do they modify, any agreement between Atlassian and its customers. Show all Where can I find your previous legal terms and policies? Copy link to heading Copied! Show Please visit our archives page. How do I provide legal notices to Atlassian? Copy link to heading Copied! Show Most notices under our Atlassian Customer Agreement can be sent to customer-notices@atlassian.com. For claims of breach by Atlassian, infringemenent of IP or termination for cause, please provide physical notice to: Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, Attention: General Counsel. For reporting copyright and trademark violations, please follow the process set out here. For subpoenas and other law enforcement orders, please follow the process set out here. For Atlassian Support, please go here. This includes technical support, as well as pricing, billing and licensing support (including if you wish to terminate your subscription or exercise your refund right). For supplier queries, please go here. Where can I find more information about Atlassian? Copy link to heading Copied! Show Here are some helpful quick links: * SEC Filings * Annual Reports * Governance documents Where can I learn about ECCNs and eligible license exceptions for Atlassian Products? Copy link to heading Copied! Show Please visit this page. Has Atlassian updated any of its legal terms and policies recently? Copy link to heading Copied! Show Yes, in addition to the Atlassian Customer Agreement, Atlassian updated the following terms and policies as of April 1, 2024 (to apply as of a customer’s next order or renewal): * Advisory Services Policy * Atlassian Support Offerings * Product-Specific Terms* * Service Legal Agreement * Data Processing Addendum * Security Measures * Government Addendum * Third-Party Code Policy * Acceptable Use Policy * Privacy Policy * We know that our customers care about AI and Atlassian Intelligence. So, we want to make it clear that we updated the Atlassian Intelligence terms to match the drafting style and defined terms of our Atlassian Customer Agreement. We have not changed the ways we use customer inputs or outputs of Atlassian Intelligence as described in our Trust Center. Does the Atlassian Customer Agreement apply to all of Atlassian’s products? Copy link to heading Copied! Show Yes, the Atlassian Customer Agreement applies to Atlassian’s cloud and data center products. The Atlassian Customer Agreement also applies to Atlassian apps, support, and advisory services, which are subject to additional policies, as detailed in the Atlassian Customer Agreement. The Atlassian Customer Agreement does not apply to third-party products, training services, developer tools, and the use of the Atlassian Marketplace, as described in the Atlassian Customer Agreement. Section references: Sections 1, 7.2, and 21 What are third-party products? Copy link to heading Copied! Show For clarity, third-party products (as we use that term in the Atlassian Customer Agreement) are not third-party components of the products themselves. Instead, they are separate products or add-ons that can be used with our products only at the election of the customer (including, for example, third-party apps on the Atlassian Marketplace as discussed below). Section reference: Section 7.2 Does the Atlassian Customer Agreement apply to the apps on the Atlassian Marketplace? Copy link to heading Copied! Show The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider. Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace. Section references: Sections 1, 7.2, and 21 Does the Atlassian Customer Agreement apply if we have purchased Atlassian products through a reseller partner? Copy link to heading Copied! Show Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner. Section reference: Section 10.1(b) Does the Atlassian Customer Agreement apply to Atlassian Intelligence? Copy link to heading Copied! Show The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement and the AI Terms displayed in the Product-Specific Terms. For more information on Atlassian Intelligence, visit the Trust Center. Section reference: Section 21 How can we be notified if Atlassian updates its terms and policies? Copy link to heading Copied! Show Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies: * Atlassian Customer Agreement * Product-Specific Terms * Data Processing Addendum * Acceptable Use Policy * Privacy Policy * Security Measures * Advisory Services Policy * Guidelines for Reporting Copyright and Trademark Violations * Third-Party Code Policy * Service Level Agreement * Government Amendment (notice will only be sent to affected customers, as designated by our systems) * Atlassian’s use of inputs and outputs in connection with Atlassian Intelligence as described in the Atlassian Trust Center Section reference: Section 20.5(c) How can I sign a Data Processing Addendum with Atlassian? Copy link to heading Copied! Show The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately). Section references: Sections 2.3 and 21 What are support and advisory services? Copy link to heading Copied! Show Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described here. Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described here and in our Advisory Services Policy. Section references: Sections 8 and 21 Are non-employees of an Atlassian customer permitted to be users of the products under the Atlassian Customer Agreement? Copy link to heading Copied! Show The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc. Section references: Sections 3 and 21 How can we retrieve our data from the Atlassian products? Copy link to heading Copied! Show We make it easy for customers to retrieve data as all products have built-in functionality allowing data to be exported in a common format. For more information about the process for exporting data, please see here. Section reference: Section 4 Does Atlassian have a code of conduct? Copy link to heading Copied! Show As a public company, Atlassian maintains and enforces its own Code of Business Conduct and Ethics that has been approved by its Board of Directors. Atlassian’s Code of Business Conduct is more applicable to its role as the provider of the Atlassian products and, with 300,000+ customers, Atlassian is not able to agree to any individual customer’s code of conduct. Section reference: Section 20.2 Where can I find information regarding account administrators and the different administrator roles available in my Atlassian account? Copy link to heading Copied! Show Please refer to What are the different types of admin roles? for more information regarding the different administrative roles available in your Atlassian account. A purchase order number is required for me to pay my invoice. Where can I send my purchase order number? Copy link to heading Copied! Show Please send any required purchase order numbers to accountsreceivable@atlassian.com. Please see How to Pay for more information regarding payment for your Atlassian products. My customers are users of some of my Atlassian products. Where can I find information regarding these users of my Atlassian products? Copy link to heading Copied! Show This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation. Where can I find more information regarding Atlassian instances and organizations? Copy link to heading Copied! Show The Atlassian Customer Agreement allows a customer to install up to one production instance of each Software Product included in an Order on systems owned or operated by customer or its users. This topic is also covered in the Product-Specific Terms for Atlassian Pty Ltd Products. Additionally, please see Learn about Atlassian Organizations for more information regarding Atlassian instances and organizations. Section reference: Section 5.3 STAY INFORMED Subscribe to receive notifications from us about updates to our legal terms (including our legal policies) and our list of sub-processors. 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