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Online help
Orders
1. How do I place an order?
To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer,
checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and
you will be emailed a confirmation once the payment has processed. Please be
sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order,
please Contact Us, and we'll get back to you as soon as possible."
Read Article
Read Article
2. I ordered a standard-size dress, not a custom-made one. Why is it taking so
long?
All of our dresses are made to order, whether you ordered a standard or custom
size, both require tailoring time. Tailoring Time is displayed on each dress's
product page.
If you've already placed an order, your estimated delivery date is in your Order
Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking
number with updated delivery information. Alternatively, you can retrieve the
tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered,
please Contact Us for further help.
Read Article
Read Article
3. How can I track my order status?
1. You can log in our website with your email and track your order status in "My
orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a
single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.
Read Article
Read Article
4. When will I receive my order?
Once you place an order, it will take us some time to either process or make the
requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each
Product page. The shipping time depends on shipping methods. The fastest
shipping - expedited shipping takes 3-6 days for the shipment. The standard
shipping takes 5-8 days. The super save shipping (only for orders of accessories
valued less than $50) takes 15-30 days for the shipment. The sooner you place an
order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order
Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking
number with updated delivery information. Alternatively, you can retrieve the
tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered,
please Contact Us for further help.
Read Article
Read Article
Product
1. What is the best way to choose my size?
Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard
size.
If your measurements cannot be found in the size chart, I recommend you choose
custom size to ensure the dress fits you.
Read Article
Read Article
2. Will my item be exactly the same color as what is shown on your website?
Our color charts online have been adjusted to display color as close as possible
to the color of the actual fabrics. However, camera resolution and computer
monitors can mean the color may vary slightly between the photos and the actual
fabric. Colors are subject to the actual dresses you get. We suggest you order a
fabric swatch to view colors in person.
Read Article
Read Article
3. Could we get color swatches to see what the colors look like in reality?
Yes, color swatches are just $2 each. They take anywhere from 2-10 business days
to arrive. Order swatches.
Read Article
Read Article
4. How can I make sure all of my dresses are the same color?
Color consistency is of the utmost importance of course. However, there is a
chance that there will be slight variations if dresses in same color submit
several orders at different times. Because batches of fabric are produced at
different times, the same fabric of the same color at different times might be
slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the
dress should be in the same color. Then, all the dresses will be cut from the
same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same
dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your
computer depending on how you have it set. We always recommend ordering Swatches
(free shipping) beforehand so you can see the true color quality of each fabric
in person. Please note that different types of fabrics do take the dye
differently, and will not match perfectly.
Read Article
Read Article
5. Can I change the design of a dress?
Currently we can only add spaghetti straps and remove trains for some of our
dresses. For other changes, you can Contact Us for more information.
Read Article
Read Article
Payment
1. What methods of payment do you accept?
You can use any of the payment methods listed below to pay for your order. We
take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for
selected countries on our web. If the payment method is available for your
country, you will see this payment option at checkout.
Read Article
Read Article
2. How can I pay with Wire Transfer?
To send a wire transfer, just submit instructions to your bank, and provide the
information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender
name, transaction ID and the transaction amount as well as the country you
transfer the money from. You can also choose to chat now or email us.
Read Article
Read Article
3. How can I change payment methods?
If you have an unpaid order and want to use a different payment method, it's
easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed
to pay.
Read Article
Read Article
Delivery
1. Where/What countries do you ship to?
We ship worldwide to nearly every country across the globe, covering North and
South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your
package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact
Us.
Read Article
Read Article
2. What shipping methods do you offer?
Expedited Shipping, Standard Shipping, and Super Save Shipping are available for
most of the countries that we ship to. Once you've entered your shipping
address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the
destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee.
Customers can also place a test order to check the total cost.
Read Article
Read Article
3. What if I need to change my shipping address?
Yes, you can change the shipping address Before Shipment. Please Contact Us. We
will correct your shipping address and send you a confirmation email as soon as
possible.
While we can no longer make any changes to your address, if your package is
being shipped, you will need to contact the carrier to request changes of
delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package
has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct
details. Unpaid orders will be cancelled automatically in 5 days."
Read Article
Read Article
4. How much does shipping cost?
The shipping costs depend on the weight of the order, the country of destination
and the shipping method, if you put all items in the cart and go to checkout,
you will see the shipping costs, which are automatically calculated by the
system.
Read Article
Read Article
Returns
1. What is your return policy?
JJ's House will issue a full refund including tax and shipping for any damaged,
defective, or mis-shipped items. If your item arrives damaged or defective,
please reach out to our Customer Service team directly for assistance with
processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs
low for our customers. We also understand that colors on your computer screen
can be a little different to how they appear in person. For these reasons, we
encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be
responsible for paying shipping fees including, but not limited to, the cost to
ship and any shipping materials on additional returns. Because of this, we
recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you
are not satisfied with your item(s). Contact our Customer Service to initiate
the return process within 14 days upon receiving your item(s). The item must be
returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original
tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to
accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an
order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help
you out, we offer custom sizing on most of our dresses. Custom sizing takes the
same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust,
waist, hips, height, and hollow-to-floor). That means no one else will be able
to wear that dress once it's made. Because of this, we are unable to accept any
returns on custom dresses. Please double check your measurements and color
choice before ordering.
We understand that sometimes small alterations are needed, we offer limited
alterations reimbursement for only our custom sizes. Simply send us a picture of
your receipt from the tailor and your order number and we'll do the rest! Yes,
it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie,
swimwear, etc.) are final sale. Due to hygiene issues there are no
returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all
items are made-to-order, we do not have ready-made dresses or products that can
be shipped in exchange for your returned items. You will need to return unwanted
items (if eligible per the return policy), and then place a new order for the
replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of
receiving your order. Please include the reason for return and photographs for
verification.
2. Once we have approved your request, you will be sent a return form which
needs to be included with your return. Please send your item(s) using local post
within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure
it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment
method within 10-15 days (the processing time depends on your payment method and
bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable
condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the
receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the
tailoring process has begun, there will be Labor Costs and Material Costs, with
this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.
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2. What is your return/exchange process?
You may need to Contact US to initiate the return process within 14 days upon
receiving your items. Our after-sales department will handle the issue
thereafter.
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3. Can I return a standard-size dress?
Yes, you can return any standard size item within 14 days of receipt of your
item for a full refund (excluding shipping fee, as long as it is unworn,
unwashed, unaltered, undamaged, original tags attached).
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My Account
1. How I can change my email address?
We can change email address for you. Please Contact Us with your new email
address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new
account on our website with your email address first and send us an email. Once
getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.
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2. What should I do if I forget my password?
If you've forgotten your password, please click this link to reset your
password. We'll then email you a link directly to your registered email address
to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding
it.
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About JJ's House
1. Do you have a store?
We are sorry but currently we do not have any physical stores. As an e-commerce
company, we just do business online. You can see the products on our website and
place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style
of our dresses. If so, you can choose custom size to ensure the fit. For most of
adult dresses, we can make it with your measurements and the dress will fit you
well. Each of our dresses is totally made to order according to our pictures. We
sincerely hope you could give us a try.
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2. Why choose JJ's House?
JJ’s House is a global online retailer. Our innovative approach brings you the
best in formal wear at affordable prices – and our in-house designers have
created a wide range of looks to have you dressed to impress anywhere, anytime.
All our dresses are made-to-measure by our expert tailors to ensure the perfect
fit, just for you. We pride ourselves on being socially and environmentally
conscious - our made-to-order model means the fabric and other materials used
don’t go to waste. We work in close, fair partnership with our tailors.
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WEDDING, BRIDESMAID, PROM AND SPECIAL OCCASION DRESSES FOR YOUR 2025 EVENTS
Attending formal events are usually celebration of a significant event that
calls for the right attire. Here at JJ's House, we have a range of dresses at
amazing prices that is perfect for formal events of any kind. Whether it's a
wedding ceremony, prom party, or any special occasion, you can definitely find a
dress to match the event theme. Start shopping for your next formal event and if
you need any help, our team is always ready to assist you in picking the most
suitable dress (that fits right!) for your event.
WEDDING DRESSES
JJ's House offers a wide selection of gorgeous wedding dresses in different
silhouettes, fabrics and color combinations to match any wedding theme. Be it a
black-tie dinner banquet or a beach wedding ceremony, there will be a suitable
dress that not only matches the venue and theme but also everyone's budget with
our affordably priced dresses.
BRIDESMAID DRESSES
The closest friends in your life deserve a dress that not only fits perfectly
but also complements your wedding theme. With a range of colors, silhouettes and
styles to pick from, you can find affordable dresses that not only matches the
wedding theme, but also caters to everyone's budget.
MOTHER OF THE BRIDE AND GROOM DRESSES
Wedding is a significant milestone not only for the couple but also the mothers
of both the bride and groom. So it is only mandatory that mothers should look at
her absolute best as well, which can be achieved with the offering of our
stunning and elegant dresses.
JUNIOR BRIDESMAID DRESSES
Our junior bridesmaid dresses are not only affordable but also adorable. With
different styles and colors in a range of sizes to choose from, there will be a
dress that suits young bridesmaid of any age.
FLOWER GIRL DRESSES
As flower girls are one of the first few that walks down the aisle, their look
should not be compromised. At JJ's House, we ensure that your flower girl will
look absolutely beautiful and cute with our offering of dresses in the popular
white, ivory and champagne colors. Other shades of hues are available too if you
are looking for something different.
WEDDING GUEST DRESSES
We offer a curated collection of wedding guest dresses to ensure you are
well-dressed for the wedding ceremony. From floor-length gowns, to mini and maxi
dresses, there will be a dress that cater to the specific wedding venue and
theme. Winter or summer weddings? Not a problem, JJ's House got you covered for
the weather as well with our offerings of dresses in different fabrics.
PROM DRESSES
Our stunning collection of prom dresses are not only affordable but also
versatile to match most prom themes. Whether it's a glamourous ballroom event or
a party at the school hall, there will be a dress that gets you all set for the
party!
COCKTAIL DRESSES
Our cocktail and party dress collection are a mix between playful and elegance.
Whether you prefer to steal the spotlight at black-tie affairs or dolling up for
an after-party celebration, there will be a dress that make you stand out at any
event.
ACCESSORIES
We offer a variety of accessories to complete your look for any special
occasion. You can find every accessory you need for any event, from hair pins to
footwear and bags that will elevate your overall outfit by adding that finishing
touch to it.
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Company: TOP BRIDAL PTE. LTD.; Address: 50 Raffles Place, #30-00 Singapore Land
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Company: TOP BRIDAL LIMITED; Address: 2 Eastbourne Terrace, London, W2 6LG, UK
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