www.xtool.com
Open in
urlscan Pro
2620:127:f00f:e::
Public Scan
Submitted URL: https://url.de.m.mimecastprotect.com/s/UrYjC79Eg1tylDMKU5nbpK?domain=link.xtool.com
Effective URL: https://www.xtool.com/pages/xtool-warranty?sc_src=email_54774&sc_lid=5057970&sc_uid=mpNjOtofFM&sc_llid=35924&sc_custom...
Submission: On May 22 via api from US — Scanned from DE
Effective URL: https://www.xtool.com/pages/xtool-warranty?sc_src=email_54774&sc_lid=5057970&sc_uid=mpNjOtofFM&sc_llid=35924&sc_custom...
Submission: On May 22 via api from US — Scanned from DE
Form analysis
1 forms found in the DOMName: kv-embedded-subscribe-form — POST
<form name="kv-embedded-subscribe-form" method="post" target="_blank" accept-charset="UTF-8" class="form-group--type-inline d-flex flex-column flex-lg-row mb-10">
<input type="text" name="EMAIL" class="mb-10 mb-lg-0 " placeholder="Enter your e-mail">
<input type="submit" class="btn px-lg-20" name="commit" value="Subscribe">
</form>
Text Content
Sign in with Google Sign in with Facebook Sign in with Apple Sign in with Microsoft OR P Series P2 //www.xtool.com/cdn/shop/files/P2.png?v=1681796376 Flagship 55W CO2 laser for pros and business expansion 55W powerful CO2 laser Automatic passthrough Dual 16MP cameras Curved surface engraving 26*14 inch bed size CO2 Laser 55W CO2 Laser 18mm 20mm 600mm/s 600*305mm(23.6*12 inches) Bed Size 680*360mm(26.7*14.1 inches) 0.15*0.2mm Auto check check check 0 45KG 1000*639*268mm XCS Lightburn USB/Wi-Fi/Ethernet CO2 Laser: Paper, Wood, Acrylic, Leather, Cardboard, MDF, Felt, Rubber CO2 Laser: Paper, Wood, Acrylic, Leather, Cardboard, MDF, Felt, Rubber, Bamboo, Fabric, Glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal Automatic Conveyor Feeder: Automatically engraving and cutting materials up to 96" long xTool RA2 Pro: The WORLD'S FIRST 4-in-1 rotary for laser engraver xTool P2 Riser Base: Raise the machine to work on thicker and larger objects xTool Smoke Purifier: High quality and durable, plus a big-size filter Fire Safety set: For auto fire detection and fire extinguishing F Series F1 //www.xtool.com/cdn/shop/files/F1_ab80a940-8a44-49e0-ae5e-1b2d13f2b15f.png?v=1681796375 Dual laser engraver for fast, on-the-go personalization 2 in 1: 10W blue laser + 2W 1064nm infrared laser Up to 4000 mm/s engraving speed HD Photo Resolution with 0.0019mm Movement Accuracy Handheld & portable Pre-assembled and auto focus Diode Laser + 1064nm Infrared Laser 10W: Diode Laser 2W: 1064nm Infrared Laser 6mm(10W Diode Laser) dash 4000mm/s 115*115mm rounded rectangle 4.53*4.53inches Expandable to 400*115mm(15.75*4.53inches) with accessories 0.08*0.06mm (10W Diode Laser) 0.03*0.03mm (1064nm Infrared Laser) Manual/Auto dash check check 3 4.6KG 179*235*334mm XCS Lightburn USB/Wi-Fi Diode Laser: Paper, Wood, Leather, MDF, Felt, Some dark opaque acrylic Diode Laser: Paper, Wood, Leather, MDF, Stainless steel, Some dark opaque acrylic, Bamboo, Fabric, Dark glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal 1064nm Infrared Laser: Metal, Plastic, Black Acrylic xTool RA2 Pro for F1: Support 90% Cylinder Engraving Desktop Smoke Purifier: 99.97% Purify Your Air S Series S1 40W //www.xtool.com/cdn/shop/files/S1_40W.png?v=1697622497 Flagship diode laser for DIY and side hustle Class 1 laser safety Multiple laser modules Lager working area and expandable Dynamic-focus engraving Autofocus Diode Laser 40W Diode Laser 15mm dash 600mm/s 498*319mm(19.61*12.56 inches) Expandable to 470*3000mm(18.5* 118.11 inches)with Automatic Conveyor Feeder 0.08*0.10mm Auto dash check check 1 20KG 765*561*183mm XCS Lightburn USB/Wi-Fi/TF Card Diode Laser: Paper, Wood, Leather, MDF, Felt, Some dark opaque acrylic Diode Laser:Paper, Wood, Leather, MDF, Stainless steel, Some dark opaque acrylic, Bamboo, Fabric, Dark glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal xTool RA2 Pro: The WORLD'S FIRST 4-in-1 Rotary Engraving xTool S1 Automatic Conveyor Feeder: Automatically engraving and cutting materials up to 118" long xTool S1 1064nm IR Laser Module: All-metal, plastic and acrylic engraving xTool S1 Riser Base: Raise the machine to work on thicker and larger objects xTool Smart Air Assist: Automatically adjusts airflow to boost cutting capabilities and achieve cleaner edges xTool S1 Honeycomb Panel: Neater & cleaner cutting results xTool S1 Fire Safety Set: World's first automatic fire safety set for fire detection and fire extinguishing xTool Desktop Smoke Purifier: Purify your air by an impressive 99.97% S Series S1 20W //www.xtool.com/cdn/shop/files/S1_20W.png?v=1697622551 Flagship diode laser for DIY and side hustle Class 1 laser safety Multiple laser modules Lager working area and expandable Dynamic-focus engraving Autofocus Diode Laser 20W Diode Laser 10mm dash 600mm/s 498*330mm(19.61*13 inches) Expandable to 470*3000mm(18.5* 118.11 inches)with Automatic Conveyor Feeder 0.08*0.06mm Auto dash check check 1 20KG 765*561*183mm XCS Lightburn USB/Wi-Fi/TF Card Diode Laser: Paper, Wood, Leather, MDF, Felt, Some dark opaque acrylic Diode Laser:Paper, Wood, Leather, MDF, Stainless steel, Some dark opaque acrylic, Bamboo, Fabric, Dark glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal xTool RA2 Pro: The WORLD'S FIRST 4-in-1 Rotary Engraving xTool S1 Automatic Conveyor Feeder: Automatically engraving and cutting materials up to 118" long xTool S1 1064nm IR Laser Module: All-metal, plastic and acrylic engraving xTool S1 Riser Base: Raise the machine to work on thicker and larger objects xTool Smart Air Assist: Automatically adjusts airflow to boost cutting capabilities and achieve cleaner edges xTool S1 Honeycomb Panel: Neater & cleaner cutting results xTool S1 Fire Safety Set: World's first automatic fire safety set for fire detection and fire extinguishing xTool Desktop Smoke Purifier: Purify your air by an impressive 99.97% S Series S1 10W //www.xtool.com/cdn/shop/files/Frame_1321319229.png?v=1710410999 Flagship diode laser for DIY and side hustle Class 1 laser safety Multiple laser modules Lager working area and expandable 3D Curve™ Engraving Autofocus Diode Laser 10W Diode Laser 6mm dash 400mm/s 498*330mm(19.61*13 inches) Expandable to 470*3000mm(18.5* 118.11 inches)with Automatic Conveyor Feeder 0.04*0.06mm Auto dash check check 1 20KG 765*561*183mm XCS Lightburn USB/Wi-Fi/TF Card Diode Laser: Paper, Wood, Leather, MDF, Felt, Some dark opaque acrylic Diode Laser:Paper, Wood, Leather, MDF, Stainless steel, Some dark opaque acrylic, Bamboo, Fabric, Dark glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal xTool RA2 Pro: The WORLD'S FIRST 4-in-1 Rotary Engraving xTool S1 Automatic Conveyor Feeder: Automatically engraving and cutting materials up to 118" long xTool S1 1064nm IR Laser Module: All-metal, plastic and acrylic engraving xTool S1 Riser Base: Raise the machine to work on thicker and larger objects xTool Smart Air Assist: Automatically adjusts airflow to boost cutting capabilities and achieve cleaner edges xTool S1 Honeycomb Panel: Neater & cleaner cutting results xTool S1 Fire Safety Set: World's first automatic fire safety set for fire detection and fire extinguishing xTool Desktop Smoke Purifier: Purify your air by an impressive 99.97% D Series D1 Pro 2-in-1 Kit (20W) //www.xtool.com/cdn/shop/files/D1_Pro_bc37ed27-2914-4e56-893e-848077fe348a.png?v=1681796315 Budget-friendly, robust diode laser for hobbyists and beginners Multiple laser modules High accuracy and stability Larger working space Multiple accessories to expand compabilities Diode Laser + 1064nm Infrared Laser 20W Diode Laser + 2W 1064mn Infrared Laser 10mm(20W Diode Laser) dash 400mm/s 430*390mm(16.93*15.35 inches) Expandable to 920*430mm(36.22*16.93 inches)with xTool Extension Kit 0.08*0.10mm (20W Diode Laser) 0.03*0.03mm (1064nm Infrared Laser) Manual dash dash dash Compatible with xTool Enclosure 2 5.5KG 600*590*150mm XCS Lightburn USB/Wi-Fi/TF Card Diode Laser: Paper, Wood, Leather, MDF, Felt, Some dark opaque acrylic Diode Laser: Paper, Wood, Leather, MDF, Stainless steel, Some dark opaque acrylic, Bamboo, Fabric, Dark glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal 1064nm Infrared Laser: Metal, Plastic, Black Acrylic xTool RA2 Pro: The WORLD'S FIRST 4-in-1 Rotary Engraving xTool D1 Pro Air Assist Set: Boosted Cutting Ability for Cleaner Edges(Cutting Needs) xTool Honeycomb Working Panel Set: Neater & Cleaner Cutting Results(Cutting Needs) xTool D1 Pro Extension Kit: Doubling your Creative Space xTool D1 Pro Enclosure: Smoke-proof & Fire- retardant Cover xTool Risers: Supports working on thicker objects D Series D1 Pro 2-in-1 Kit (10W) //www.xtool.com/cdn/shop/files/D1_Pro_bc37ed27-2914-4e56-893e-848077fe348a.png?v=1681796315 Budget-friendly, robust diode laser for hobbyists and beginners Multiple laser modules High accuracy and stability Larger working space Multiple accessories to expand compabilities Diode Laser + 1064nm Infrared Laser 10W Diode Laser + 2W 1064mn Infrared Laser 6mm(10W Diode Laser) dash 400mm/s 430*400mm(16.93*15.75 inches) Expandable to 930*430mm(36.61*16.93 inches)with xTool xTool Extension Kit 0.08*0.06mm (10W Diode Laser) 0.03*0.03mm (1064nm Infrared Laser) Manual dash dash dash Compatible with xTool Enclosure 2 5.5KG 600*590*150mm XCS Lightburn USB/Wi-Fi/TF Card Diode Laser: Paper, Wood, Leather, MDF, Felt, Some dark opaque acrylic Diode Laser: Paper, Wood, Leather, MDF, Stainless steel, Some dark opaque acrylic, Bamboo, Fabric, Dark glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal 1064nm Infrared Laser: Metal, Plastic, Black Acrylic xTool RA2 Pro: The WORLD'S FIRST 4-in-1 Rotary Engraving xTool D1 Pro Air Assist Set: Boosted Cutting Ability for Cleaner Edges(Cutting Needs) xTool Honeycomb Working Panel Set: Neater & Cleaner Cutting Results(Cutting Needs) xTool D1 Pro Extension Kit: Doubling your Creative Space xTool D1 Pro Enclosure: Smoke-proof & Fire- retardant Cover xTool Risers: Supports working on thicker objects D Series D1 Pro 20W //www.xtool.com/cdn/shop/files/D1_Pro_bc37ed27-2914-4e56-893e-848077fe348a.png?v=1681796315 Budget-friendly, robust diode laser for hobbyists and beginners Multiple laser modules High accuracy and stability Larger working space Multiple accessories to expand compabilities Diode Laser 20W Diode Laser 10mm dash 400mm/s 430*390mm(16.93*15.35 inches) Expandable to 920*430mm(36.22*16.93 inches)with xTool Extension Kit 0.08*0.10mm Manual dash dash dash Compatible with xTool Enclosure 2 5.5KG 600*590*150mm XCS Lightburn USB/Wi-Fi/TF Card Diode Laser: Paper, Wood, Leather, MDF, Felt, Some dark opaque acrylic Diode Laser: Paper, Wood, Leather, MDF, Stainless steel, Some dark opaque acrylic, Bamboo, Fabric, Dark glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal xTool RA2 Pro: The WORLD'S FIRST 4-in-1 Rotary Engraving xTool D1 Pro Air Assist Set: Boosted Cutting Ability for Cleaner Edges(Cutting Needs) xTool Honeycomb Working Panel Set: Neater & Cleaner Cutting Results(Cutting Needs) xTool D1 Pro Extension Kit: Doubling your Creative Space xTool D1 Pro Enclosure: Smoke-proof & Fire- retardant Cover xTool Risers: Supports working on thicker objects D Series D1 Pro 10W //www.xtool.com/cdn/shop/files/D1_Pro_bc37ed27-2914-4e56-893e-848077fe348a.png?v=1681796315 Budget-friendly, robust diode laser for hobbyists and beginners Multiple laser modules High accuracy and stability Larger working space Multiple accessories to expand compabilities Diode Laser 10W Diode Laser 6mm dash 400mm/s 430*400mm(16.93*15.75 inches) Expandable to 930*430mm(36.61*16.93 inches)with xTool Extension Kit 0.08*0.06mm Manual dash dash dash Compatible with xTool Enclosure 2 5.5KG 600*590*150mm XCS Lightburn USB/Wi-Fi/TF Card Diode Laser: Paper, Wood, Leather, MDF, Felt, Some dark opaque acrylic Diode Laser: Paper, Wood, Leather, MDF, Stainless steel, Some dark opaque acrylic, Bamboo, Fabric, Dark glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal xTool RA2 Pro: The WORLD'S FIRST 4-in-1 Rotary Engraving xTool D1 Pro Air Assist Set: Boosted Cutting Ability for Cleaner Edges(Cutting Needs) xTool Honeycomb Working Panel Set: Neater & Cleaner Cutting Results(Cutting Needs) xTool D1 Pro Extension Kit: Doubling your Creative Space xTool D1 Pro Enclosure: Smoke-proof & Fire- retardant Cover xTool Risers: Supports working on thicker objects M Series M1 10W //www.xtool.com/cdn/shop/files/M1_f2513b21-db14-4a0f-828c-b01f3a744169.png?v=1681796376 The perfect home crafting machine with laser & vinyl cutting 3 in 1: laser cutting and engraving; blade cutting Pre-assembled with enclosed design Smart camera with live preview Auto-focus Diode Laser + Blade Cutting 10W Diode Laser 8mm dash 250mm/s 385*300mm(15*11.8inches) 0.08*0.08mm Auto check check check 1 9.8KG 557*453*230mm XCS USB/Wi-Fi Diode Laser: Paper, Wood, Leather, MDF, Felt, Some dark opaque acrylic Blade: Paper, Fabric, Vinyl, Leather Diode Laser: Paper, Wood, Leather, MDF, Stainless steel, Some dark opaque acrylic, Bamboo, Fabric, Dark glass, Ceramic, Jade, Marble, Shale, Cement, Brick, Plated metal, Painted metal xTool RA2 Pro for M1: Support 90% Cylinder Engraving xTool M1 Air Assist Set: For Cleaner Smooter Laser Cutting Finish xTool M1 Riser Base with Honeycomb Panel: Raised yet Enclosed, Versatile in Use Smoke Purifer: 99.97% Purify Your Air 0 UNLOCK MEMBERSHIP BENEFITS * Spend $1, Earn 1 Point * 10% OFF on accessories * $10 OFF on materials Sign up Sign in * Products What's New Machines xTool P2 xTool S1 xTool F1 xTool M1 xTool D1 Pro xTool Accessories xTool Materials Machine Comparison xTool P2 View all xTool P2 Desktop 55W CO2 Laser Cutter xTool P2 + F1 Productive Duo On Sale Automatic Conveyor Feeder for xTool P2 Riser Base for xTool P2 RA2 Pro for xTool P2 xTool Smoke Purifier Honeycomb Panel for xTool P2 xTool P2 View all xTool P2 Desktop 55W CO2 Laser Cutter xTool P2 + F1 Productive Duo On Sale Automatic Conveyor Feeder for xTool P2 Riser Base for xTool P2 RA2 Pro for xTool P2 xTool Smoke Purifier Honeycomb Panel for xTool P2 * 🔥New! F1 Ultra * 🎉 New User Program * Software * Materials * Support Before You Buy Machine Comparison Beginner Guide After You Buy Help Center Track My Order Material Settings Contact Us Facebook Group Email: support@xtool.com Pre-sales Hotline: +1 (970) 638-7030 Service Hotline: +1 (775) 587-7760 Mon-Fri: 7:00 am-5:30 pm (PT) Sat-Sun: 8:30 am-5:30 pm (PT) * Use Cases Business Custom Jewelry Making Customized Branding Wedding & Party Fair and Market In-store Customization Art & Hobby Woodworking Home Decor and Garden Art & Design Education Schools and Institutions * Learn Projects Ideas Wood Acrylic Leather xTool Projects How-to Tutorials How-to Articles xTool TV User Guides Machine Guides Software Guides * About Us Why xTool Our Story 0 UNLOCK MEMBERSHIP BENEFITS * Spend $1, Earn 1 Point * 10% OFF on accessories * $10 OFF on materials Sign up Sign in * Home * xTool Warranty xTool Warranty AFTER-SALES SERVICE POLICIES This warranty does not affect your legal rights in accordance with the laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by the laws of your country or region. When the warranty period of this policy is not sufficient to cover the scope of the law in your country or region, your local policy regulations shall prevail. I. Limited Warranty How to obtain limited warranty service if the product does not work properly during the warranty period? Email us at Support@xtool.com for after-sales service. Your email should contain a valid purchase order number or any other proof of purchase. After-Sales Processing xTool will try to analyze and solve your problem through remote assistance like email and online video chat. If the problem cannot be solved through remote communication, you may need to send the product to xTool's local repair center, or contact a local technician for doorstep repair service. If the problem occurs within the warranty period, xTool will repair or replace the product and provide after-sales service for free. This warranty does not apply to * products or parts whose warranty expired; * products purchased through channels that are not authorized by xTool, or products resold by other buyers; * normal discoloration, wear and tear, and consumption that occur during the use of the product; * failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper handling, use of the product not for the reasonable intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.); * failure or damage caused by installation, repair, alteration, addition, or removal by any agency or personnel not authorized by xTool; * damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure to follow the official manual or instructions; * products or parts whose original identification information has been modified, altered, or removed; * products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status; * failure or damage caused by using of software that is illegally authorized, non-standard or not publicly available; * damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts; * failure or damage caused by virus infection, hacker attacks, or other malicious infringements; * failure or damage caused by force majeure or accidents; * damage that occurs during its transit back for repair; * other failure or damage not caused by the quality of the product; * products that can operate uninterruptedly or without errors. xTool does not assume responsibility for the issues above. If you run into the issues above, contact relevant parties for solutions. II. Replacement 1. Within 15 days of receipt of the purchased product, if you find any manufacturing defect, malfunction, or parts missing, you can request a replacement product. xTool will cover the cost of shipping to and from your location if xTool or an authorized technician confirms that the issue is covered by the warranty and cannot be fixed 2. If you find any manufacturing defects, malfunctions, or missing parts you can be entitled to warranty service or a paid replacement product. If you choose a paid replacement product, the paid replacement will be subject to one-way shipping and restocking fee. Product is damaged within 30 days of receipt, you will pay us a 15% restocking fee and be responsible for return shipping costs. If the product is damaged after 30 days of receipt, you will pay us 30% of the restocking fee and be responsible for return shipping costs. Exceed 3 months of receipt of the unit is no longer eligible for replacement. You cannot request a replacement service if * the product is out of warranty; * the product was purchased from non-xTool channels; * the product returned to xTool does not include all original accessories, attachments or packaging, or items that were damaged due to improper use; * the product is found to be free of defects after all appropriate tests; * you fail to provide valid proof of purchase, order number, or other legal proof; * failure or damage is caused by incorrect or improper use, maintenance, or storage, such as improper handling; use of the product not for the reasonable intended purpose; improper plugging or unplugging of external devices; drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc.; infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.); * failure or damage is caused by any installation, repair, alteration, addition, or disassembly by agencies or personnel who are not authorized by xTool; * modification, alteration or removal of the original identification information of the product or components; * damage is caused by uncontrollable external events (fire, flood, strong wind, or thunderstorm); * the replacement product functions well after some tests upon the receipt of the replacement product sent from xTool. the product received fails to be sent back to xTool within seven (7) calendar days after xTool confirms the replacement request. III. Warranty scope and period Table header 0Warranty scopeWarranty periodInstructionsLaserbox Startup Laserbox Pro Laserbox Rotary Major parts 12 months An extended warranty can be purchasedLaserbox Startup Laserbox Pro Laserbox Rotary Consumables/accessoriesNo warranty (if factory damage, free replacement is available)No extended warranty is availablexTool D1 Xtool D1 Pro Main parts12 monthsPCB, motor, guide rail, laser headxTool D1 Xtool D1 Pro Wearing parts3 monthsPower adapter, conveyor belt, motor connection cable, laser connection cablexTool D1 Xtool D1 Pro Consumables and accessoriesNot covered in the warrantyPower cord, USB cable, consumable parts, user guide card, package, etc.xTool M1Main parts12 monthsPCB, motor, laser head, camera, guide rail, rotary attachment (if included), etc.xTool M1Wearing parts3 monthsPower adapter, timing belt, Blade holder.xTool M1Consumables and accessoriesNot covered in the warrantyPower cable, USB cable, processing material, smoke exhaust pipe, user manual, packaging, point blade, screwdriver, base plate, rotary attachment cable (if included), rotary attachment risers (if included), cutting mat, etc.xTool P2 seriesThe main components 12 months Laser power supply, switching power supply, circuit board, motor (including water pump/air pump), camera, electronic lock switch, guide rail, timing belt xTool P2 seriesConsumable parts 6 months Laser tube xTool P2 seriesConsumable parts 3 months reflector, focusing mirror xTool P2 seriesAccessories No Warranty (Free replacement if damaged upon receipt) Other parts except for main parts and loss parts: slat, drawer, power cord, USB cable, exhaust pipe, funnel, antifreeze, consumables, screwdriver, manual guide, consumable clips, etc. xTool F1 series The main components 12 months PCB (including main board*, knob control board and interface board), Motor, laser module (including lens**). *If the main board is damaged, the whole machine will be replaced. **If the laser module (including lens) is damaged, the whole machine will be replaced. xTool F1 series Consumable parts 3 months Fan, cover shield. xTool F1 series Accessories 3 months Power adapter, power cord, USB cable. xTool S1 seriesThe main components12 monthsThe main control board, the laser module, and the power adaptor.xTool S1 seriesConsumable parts6 monthsThe exhaust fan, the Z-axis panel, the blind window, the front plate, the TF card, the emergency stop switch, and the limit sensor.xTool S1 seriesAccessoriesNo Warranty (Free replacement if damaged upon receipt)No Warranty (Free replacement if damaged upon receipt) Note 1: The "warranty period" above starts from the date of receipt of the product, with the invoice date as a reference. Therefore, please keep your invoice as proof of purchase. If there is no valid invoice, the warranty period will start from the date when the product leaves the factory. Note 2: Warranty for laser head: Laser power declines at different rates depending on various factors, such as frequency of usage, working hours, working environment, etc. Note 3: Warranty for laser tube: (1) If any sign of the laser tube being broken is noted during the first unpacking inspection, xTool promises to provide after-sales warranty service for the laser tube; (2) Within the warranty period, if the laser tube fails to function properly (fails to produce lasers, etc.) with no obvious defect noted though, xTool promises to provide after-sales warranty services for the laser tube; (3) Within the warranty period, if any outward rupture of the laser tube occurs (including but not limited to the rupture caused by improper handling process or crack caused by freezing temperature), xTool does not provide after-sales warranty service for the laser tube. IV. Special Notes * Product packaging, complimentary items, consumables, and accessories are not covered by the warranty, but if problems occur when the product is under use for the first time after it's purchased, the product can be replaced without charge. xTool will charge some fees to cover the costs if there's a need to add packaging, accessories, or need for refurbishment. * About warranty issues related to a product which is purchased in China but already brought abroad: Our company will bear the cost covering the shipment of sending back the product to the customer after it's well repaired, but the customer needs to bear the cost related to the shipment of sending the product for repair and the international shipping cost when the repaired product is sent back to the customer. * xTool will not be responsible for any other promises made by agents that are not guaranteed by xTool. * For products that will be discontinued or have been discontinued, relevant departments of our company will issue an announcement and send a contact letter to the agents to inform the final maintenance date of the product after which the warranty service will be terminated. * For products sold with separate agreements on after-sales service terms, the contract confirmed by xTool shall prevail. * If you submit a valid claim under this Limited Warranty, xTool at its sole discretion will (1) provide you with detailed instructions and new or refurbished parts to repair the product; or (2) authorize your return of the product for (i) repair with new or refurbished parts, (ii) replacement with a new or refurbished product that is equivalent to the product to be replaced, or (iii) a refund of the purchase price. V. Scope of responsibility * During the provision of after-sales service, xTool will cover the loss of product only when it assumes the responsibility for transit and repair. * UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL XTOOLBE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE XTOOL’S PRODUCTS, HOWEVER, CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF XTOOL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. VI. Relationship of Consumer Law to this Policy This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or from country to country or province to province). Except as permitted by law, xTool does not exclude, limit, or suspend other rights you may have, including those that may arise from noncompliance with a sales contract. To fully understand your rights, you should consult the laws of your country, province, or state. Policy Restrictions Subject to Consumer Law. To the extent permitted by law, this warranty and the remedies created are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express or implied, to the extent permitted by law. xTool disclaims all statutory and implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose, and warranties against hidden or delayed defects. to date, such warranties cannot be disclaimed, and xTool limits the duration and remedies of such warranties to the duration of this express warranty and, at xTool's option, to the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on the duration of implied warranties (or conditions), so the above limitations may not apply to you. NOTE: This after-sales policy may vary according to local laws and regulations, and xTool reserves the right to interpret and modify this warranty policy at any time at its sole discretion. BE IN TOUCH WITH US: COMPANY * Brand Story * Why xTool * xTool Selected * STEM Toys * Cool Gadget SUPPORT * Machine Comparison * Help Center * Blog Center * Track My Order * Payment Methods * Contact Us * Military Discount * Trade In PARTNERSHIP * Affiliate Program * Reseller Program * xTool Partner * xTool Charity * xTool EDU * Membership Benefits * Demo Room Program * Small Business Empowering Program POLICY * Refund Policy * Terms of Service * Replacement Policy * Shipping Policy * Privacy Policy * xTool Warranty * xToolCare Terms of Service FOLLOW US Facebook YouTube Twitter Instagram Pinterest TikTok LinkedIn Copyright © 2024 XTL US INC. All Rights Reserved. US US US US US