Submitted URL: https://support.itsjack.com/
Effective URL: https://support.itsjack.com/support/home
Submission: On July 06 via automatic, source certstream-suspicious — Scanned from DE

Summary

This website contacted 8 IPs in 2 countries across 6 domains to perform 22 HTTP transactions. The main IP is 34.227.85.120, located in Ashburn, United States and belongs to AMAZON-AES, US. The main domain is support.itsjack.com.
TLS certificate: Issued by R3 on July 6th 2023. Valid for: 3 months.
This is the only time support.itsjack.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 11 34.227.85.120 14618 (AMAZON-AES)
1 2a00:1450:400... 15169 (GOOGLE)
3 2a00:1450:400... 15169 (GOOGLE)
2 3.5.9.157 14618 (AMAZON-AES)
1 108.138.36.48 16509 (AMAZON-02)
2 99.84.88.81 16509 (AMAZON-02)
1 18.173.154.122 16509 (AMAZON-02)
2 3.92.249.42 14618 (AMAZON-AES)
22 8
Apex Domain
Subdomains
Transfer
11 itsjack.com
support.itsjack.com
1 MB
3 heapanalytics.com
cdn.heapanalytics.com — Cisco Umbrella Rank: 3041
heapanalytics.com — Cisco Umbrella Rank: 2562
36 KB
3 freshdev.io
static.freshdev.io — Cisco Umbrella Rank: 34600
cdn.freshdev.io — Cisco Umbrella Rank: 46578
25 KB
3 gstatic.com
fonts.gstatic.com
44 KB
2 amazonaws.com
s3.amazonaws.com
3 KB
1 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 88
1 KB
22 6
Domain Requested by
11 support.itsjack.com 1 redirects support.itsjack.com
3 fonts.gstatic.com fonts.googleapis.com
2 heapanalytics.com
2 cdn.freshdev.io static.freshdev.io
cdn.freshdev.io
2 s3.amazonaws.com support.itsjack.com
1 cdn.heapanalytics.com cdn.freshdev.io
1 static.freshdev.io support.itsjack.com
1 fonts.googleapis.com support.itsjack.com
22 8

This site contains links to these domains. Also see Links.

Domain
itsjack.com
Subject Issuer Validity Valid
support.itsjack.com
R3
2023-07-06 -
2023-10-04
3 months crt.sh
upload.video.google.com
GTS CA 1C3
2023-06-19 -
2023-09-11
3 months crt.sh
*.gstatic.com
GTS CA 1C3
2023-06-19 -
2023-09-11
3 months crt.sh
s3.amazonaws.com
Amazon RSA 2048 M01
2023-04-11 -
2023-12-20
8 months crt.sh
*.freshdev.io
Amazon RSA 2048 M01
2023-03-01 -
2023-10-12
7 months crt.sh
cdn.heapanalytics.com
Amazon RSA 2048 M01
2023-06-29 -
2024-07-27
a year crt.sh
heapanalytics.com
Amazon RSA 2048 M02
2022-12-09 -
2024-01-07
a year crt.sh

This page contains 2 frames:

Primary Page: https://support.itsjack.com/support/home
Frame ID: 74E8D9211F896389A3A25B21006D3541
Requests: 18 HTTP requests in this frame

Frame: https://cdn.freshdev.io/assets/heap_receiver.html
Frame ID: E3CB5F56EBC44FF4C591527D0D280ADC
Requests: 4 HTTP requests in this frame

Screenshot

Page Title

Support - Itsjack

Page URL History Show full URLs

  1. https://support.itsjack.com/ HTTP 302
    https://support.itsjack.com/support/home Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Overall confidence: 100%
Detected patterns
  • heap-\d+\.js

Page Statistics

22
Requests

100 %
HTTPS

25 %
IPv6

6
Domains

8
Subdomains

8
IPs

2
Countries

1473 kB
Transfer

2585 kB
Size

3
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://support.itsjack.com/ HTTP 302
    https://support.itsjack.com/support/home Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

22 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request home
support.itsjack.com/support/
Redirect Chain
  • https://support.itsjack.com/
  • https://support.itsjack.com/support/home
24 KB
7 KB
Document
General
Full URL
https://support.itsjack.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
34.227.85.120 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-34-227-85-120.compute-1.amazonaws.com
Software
fwe /
Resource Hash
88776e6da8a56e982907e4fc18121f8990e74b965d947488becc4aa498d8d5df
Security Headers
Name Value
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X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
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User-Agent
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accept-language
de-DE,de;q=0.9

Response headers

cache-control
max-age=0, private, must-revalidate
content-encoding
gzip
content-type
text/html; charset=utf-8
date
Thu, 06 Jul 2023 03:51:35 GMT
etag
W/"e963ea3f71ed1bfc70ea3878e24aafe3"
nel
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report-to
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server
fwe
status
200 OK
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
64
x-fw-ratelimiting-managed
true
x-ratelimit-limit
300
x-ratelimit-remaining
299 199
x-ratelimit-reset
060723035235
x-ratelimit-total
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x-ratelimit-used-currentrequest
1
x-request-id
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x-trace-id
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x-xss-protection
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Redirect headers

cache-control
no-cache, no-store, max-age=0, must-revalidate
content-security-policy
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content-type
text/html; charset=utf-8
date
Thu, 06 Jul 2023 03:51:35 GMT
expires
Fri, 01 Jan 1990 00:00:00 GMT
location
https://support.itsjack.com/support/home
nel
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pragma
no-cache
report-to
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server
fwe
status
302 Found
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
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x-frame-options
SAMEORIGIN
x-fw-ratelimiting-managed
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x-request-id
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x-trace-id
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x-xss-protection
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theme.css
support.itsjack.com/assets/cdn/portal/styles/
1 MB
117 KB
Stylesheet
General
Full URL
https://support.itsjack.com/assets/cdn/portal/styles/theme.css
Requested by
Host: support.itsjack.com
URL: https://support.itsjack.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
34.227.85.120 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-34-227-85-120.compute-1.amazonaws.com
Software
fwe /
Resource Hash
8346a32ea6b5b6e17338ed1254f3dcaa464962aeed7462e84474d99c22806ed8
Security Headers
Name Value
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Request headers

accept-language
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Referer
https://support.itsjack.com/support/home
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36

Response headers

date
Thu, 06 Jul 2023 03:51:35 GMT
content-security-policy
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date
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content-security-policy
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date
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date
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content-security-policy
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Response headers

date
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content-security-policy
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date
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content-security-policy
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Response headers

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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36

Response headers

Date
Thu, 06 Jul 2023 03:51:38 GMT
x-amz-version-id
oVY9oAcPNVnWqsZr6iz5m.nI9UyvuDcs
Last-Modified
Wed, 28 Jun 2023 03:43:06 GMT
Server
AmazonS3
x-amz-request-id
8YDHPC8PNZG7X8TT
ETag
"038db6f43a599a5d820d3b1e36ae1ce4"
x-amz-server-side-encryption
AES256
Content-Type
image/png
x-amz-replication-status
COMPLETED
Accept-Ranges
bytes
Content-Length
999
x-amz-id-2
XKPB18Zk86gAEYwo9hffTlHr3hbSW2A5gMW9LplmkMojw+D7GJEzgOojUzqUhKG16yney3+bajCUa7l+sJkQ9Q==
add_user_properties_v3
heapanalytics.com/api/ Frame E3CB
37 B
261 B
Image
General
Full URL
https://heapanalytics.com/api/add_user_properties_v3?a=1649052351&u=5853963785966696&v=7534449298683207&s=6462368279797600&b=web&tv=4.0&_product=freshdesk&_page=portal_home&_accountDomain=https%3A%2F%2Fsupport.itsjack.com&st=1688615497143
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
3.92.249.42 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-3-92-249-42.compute-1.amazonaws.com
Software
nginx /
Resource Hash
bb229a48bee31f5d54ca12dc9bd960c63a671f0d4be86a054c1d324a44499d96
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://cdn.freshdev.io/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36

Response headers

pragma
no-cache
date
Thu, 06 Jul 2023 03:51:37 GMT
strict-transport-security
max-age=31536000; includeSubDomains
server
nginx
etag
W/"25-4iFqfptz9csCeTUceM5hwzR1zqc"
content-type
image/gif
cache-control
private, no-cache, no-cache=Set-Cookie, proxy-revalidate
content-length
37
h
heapanalytics.com/ Frame E3CB
37 B
262 B
Image
General
Full URL
https://heapanalytics.com/h?a=1649052351&u=5853963785966696&v=7534449298683207&s=6462368279797600&b=web&tv=4.0&z=0&h=%2Fassets%2Fheap_receiver.html&d=cdn.freshdev.io&t=Marketplace%20Heap&r=https%3A%2F%2Fsupport.itsjack.com%2F&ts=1688615497142&st=1688615497144
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
3.92.249.42 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-3-92-249-42.compute-1.amazonaws.com
Software
nginx /
Resource Hash
bb229a48bee31f5d54ca12dc9bd960c63a671f0d4be86a054c1d324a44499d96
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://cdn.freshdev.io/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36

Response headers

pragma
no-cache
date
Thu, 06 Jul 2023 03:51:37 GMT
strict-transport-security
max-age=31536000; includeSubDomains
server
nginx
etag
W/"25-4iFqfptz9csCeTUceM5hwzR1zqc"
content-type
image/gif
cache-control
private, no-cache, no-cache=Set-Cookie, proxy-revalidate
content-length
37

Verdicts & Comments Add Verdict or Comment

20 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 boolean| credentialless object| onbeforetoggle object| onscrollend object| webpackJsonp object| regeneratorRuntime object| I18n object| EventManager object| store function| jQuery object| jQBrowser number| uidEvent object| lazySizes object| dateFns object| fdeskPortal function| LiveStamp string| csrfToken object| marketplaceInstance function| MarketplaceManager function| MarketplaceHeap

3 Cookies

Domain/Path Name / Value
support.itsjack.com/ Name: _x_w
Value: 44_1
.freshdev.io/ Name: _hp2_id.1649052351
Value: %7B%22userId%22%3A%225853963785966696%22%2C%22pageviewId%22%3A%227534449298683207%22%2C%22sessionId%22%3A%226462368279797600%22%2C%22identity%22%3Anull%2C%22trackerVersion%22%3A%224.0%22%7D
.freshdev.io/ Name: _hp2_ses_props.1649052351
Value: %7B%22r%22%3A%22https%3A%2F%2Fsupport.itsjack.com%2F%22%2C%22ts%22%3A1688615497142%2C%22d%22%3A%22cdn.freshdev.io%22%2C%22h%22%3A%22%2Fassets%2Fheap_receiver.html%22%7D

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

cdn.freshdev.io
cdn.heapanalytics.com
fonts.googleapis.com
fonts.gstatic.com
heapanalytics.com
s3.amazonaws.com
static.freshdev.io
support.itsjack.com
108.138.36.48
18.173.154.122
2a00:1450:4001:806::2003
2a00:1450:4001:828::200a
3.5.9.157
3.92.249.42
34.227.85.120
99.84.88.81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