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PAPAYA PLAY

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HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


BLACKSHOT SEA

General 6
 * Who can I look for if I have any questions?
 * What events can I take part in?
 * How can I report a hacker/abusive player?
 * I have an idea/feedback/suggestion that I would like to share with the GMs!
 * I did not receive my event prizes!

See all 6 articles
Account 6
 * Can I delete my account/character?
 * Why was I banned?
 * My account has been scammed/hacked
 * How can I migrate my old PlayOne/Garena account?
 * My account has been banned because my other user used hacktools on it

See all 6 articles
Billing 6
 * Minimum Requirement For Purchases
 * Something Wrong With Transaction? (Paymentwall)
 * Something Wrong With Transaction? (Xsolla)
 * How can I top-up using Razer Gold PIN?
 * Something Wrong With Transaction? (Razer Goldpin)

See all 6 articles


BLACKSHOT GLB

Billing 8
 * Minimum Requirement For Purchases
 * How Do I Change My Currency Type?
 * Something Wrong With Transaction? (Paymentwall)
 * Something Wrong With Transaction? (Xsolla)
 * Do I Need To Pay To Play ?

See all 8 articles
Account 1
 * How do I delete my account?


UNCHARTED WATERS ONLINE

New Players 10
 * What is there to do in Uncharted Waters Online?
 * What is UWC?
 * I can't purchase UWC. Are there any conditions?
 * How can I interact with the Uncharted Waters Online Community?
 * How Do I Tell If The GM/CA/ST Is Real?

See all 10 articles
General 8
 * What is there to do In Uncharted Waters Online?
 * What is UWC?
 * I can't purchase UWC. Are there any conditions?
 * How can I interact with the Uncharted Waters Online community?
 * Why do I get an error message when trying to make a purchase at the Pop-up
   Shop?

See all 8 articles
Technical 9
 * What are the system requirements to run Uncharted Waters Online?
 * When encountering Storms on the seas, my computer stops responding. What
   should I do?
 * As soon as I start sailing on the sea, my computer stops responding. What
   should I do?
 * What ID and password should I use to log in?
 * My password works on the Papaya Play site but I can't login to the Game

See all 9 articles
Billing 11
 * Minimum Requirement For Purchases
 * How Do I Change My Currency Type?
 * Something Wrong With Transaction? (Paymentwall)
 * Something Wrong With Transaction? (Xsolla)
 * Something Wrong With Transaction? (Razer Goldpin)

See all 11 articles
Gameplay <Aides> 3
 * When can I get an Aide?
 * How do I give my Aide a Ship to sail?
 * Will my Aide lose "Trust: if I change their ship?

Gameplay <Character> 5
 * Can I change my Character's Nation later?
 * I can't delete my Character...
 * Can I change my Character's appearance or Name later?
 * Does the Nation I select affect gameplay?
 * How many Characters can I create under the same account?

Gameplay <Company> 4
 * On what occasion is a Character automatically withdrawn from the Company it's
   affiliated with?
 * On what occasion is a Company automatically dismissed?
 * Director of my Company seems to have been offline for a long time and there
   is no way to contact him/her.
 * How do I apply to join a Company?

Gameplay <Events> 3
 * What is Epic Sea Feud?
 * What is Battle Campaign?
 * What is Academy Battle?

Gameplay <Items> 2
 * My Character can't put on some Equipment Items.
 * The item that I owned has disappeared from Inventory.

Gameplay <Jobs> 4
 * How many Jobs are there?
 * I'm an Adventurer. What should I do to level up quickly?
 * I'm a Merchant. What should I do to level up quickly?
 * I'm a Maritimer (Militant). What should I do to level up quickly?

Gameplay <Level Up> 3
 * I'm an Adventurer. What should I do to level up quickly?
 * I'm a Merchant. What should I do to level up quickly?
 * I'm a Maritimer (Militant). What should I do to level up quickly?

Gameplay <Seas> 1
 * Why does Water sometimes deplete faster than Food when on the sea?

Gameplay <Ships> 1
 * There is still a space in my Cargo but I can't obtain/buy Trade Goods
   anymore.

Gameplay <Skills> 2
 * Where can I learn Skills?
 * How many Skills can a Character learn?

Gameplay <Others> 3
 * What is Cultural Contribution and how do I earn it?
 * What are Roman Coins and what do they do?
 * How do I purchase Quarters?


LA TALE

General 10
 * Does La Tale have a Discord server?
 * Are there any guides/tips for this game?
 * Can I change my character's name?
 * Can I reuse a deleted character's name?
 * Can I change my character's class?

See all 10 articles
Game Issues 11
 * The game won’t let me delete a character. What do I do?
 * I have reached the character deletion limit. How can I delete my character
   now?
 * I cannot switch to my main class after going to subclass. Why is that?
 * I was scammed! Can you help me?
 * How do I report an abusive player?

See all 11 articles
Account 8
 * Can you transfer items from my old character/account to my new
   character/account?
 * I forgot my password! What can I do?
 * Is account sharing allowed?
 * Can I link my Steam account to my Papaya Play account?
 * I was hacked! Can you help me?

See all 8 articles
Technical 13
 * What are the system requirements to run La Tale?
 * How do I take screenshots, and where do I find them?
 * How do I play with a gamepad or controller?
 * How do I change the game resolution?
 * Can I play La Tale on Mac OS?

See all 13 articles
Billing 8
 * I bought an item in the Fashion Shop, but my LTC was deducted, and I never
   received the item!
 * Something Wrong With Transaction? (Paymentwall)
 * Something Wrong With Transaction? (Xsolla)
 * Something Wrong With Transaction? (Razer Goldpin)
 * How do I change my currency type?

See all 8 articles
Migration 3
 * What is Papaya Play?
 * What data will be transferred to Papaya Play through the migration service?
 * When can I start playing La Tale on Papaya Play?


WAR ROCK

General 2
 * What Is The Minimum Age To Create An Account?
 * How To Submit A Ticket?

Account 4
 * My Account Has Been Blocked! Is There Any Way That I Can Get Unblocked?
 * How Do I Prevent Being Hacked? (Protecting Your Account)
 * I Was Hacked! How Do I Get My Items Back?
 * How do I delete my account?

Technical 2
 * What Is Bug Abuse?
 * I Saw Someone (Cheating, Hacking, Duping, Doing Something Wrong)! What Can I
   Do About It?

Billing 9
 * Minimum Requirement For Purchases
 * Something Wrong With Transaction? (Xsolla)
 * Something Wrong With Transaction? (Paymentwall)
 * Something Wrong With Transaction? (Razer Goldpin)
 * How Do I Change My Currency Type?

See all 9 articles


NINE DRAGONS

General 17
 * Can I trade items/gold for real-life cash, or vice-versa?
 * Can I play in Asia?
 * Can you restore items lost to failed reinforcement attempts?
 * I lost my item to a scam. Can I get it back?
 * I was unable to access my account for a few days. Can you refund/extend my
   temporary items?

See all 17 articles
Report 5
 * I found a bug/issue in the game. Can I report it?
 * I have an idea/suggestion for the game. Where can I share it?
 * How can I report other user's illegal activities?
 * Someone keeps killing my character! Can you do something?
 * Someone is insulting/harassing me via chat/PM's.

Billing 3
 * Do I need to pay to play?
 * What are the Payment Requirements? (NDC)
 * What is a Chargeback?

Account 10
 * Can you release the suspension on my account?
 * Can you help me transfer items between accounts/characters?
 * I haven't played in a long time, and forgot my accountID/password. Can you
   help?
 * How do I delete my account?
 * How do I reset my secondary password/PIN?

See all 10 articles


ECHO OF SOUL

General 18
 * Can I trade items/gold for real-life cash, or vice-versa?
 * Can you restore items lost to failed improvement attempts?
 * I was away for a few days. Can you refund/extend my temporary items?
 * Someone sent me a link to a website to claim free rewards. Is this legit?
 * I lost my item! Can I get it back?

See all 18 articles
Report 5
 * Someone scammed me! Can I get my cash/items back?
 * I found a bug/issue in the game. Can I report it?
 * How can I report other user's illegal activities?
 * Someone keeps killing my character! Can you do something?
 * Someone is insulting/harassing me via chat/PM's.

Account 10
 * Why was my account suspended?
 * Can you release the suspension on my account?
 * Can you help me transfer items between accounts/characters?
 * I forgot/can't reset my password. Can you help?
 * How do I delete my account?

See all 10 articles
Technical 5
 * My game client doesn't do anything after I enter my password.
 * What is Xigncode?
 * I can't create a character even though I have room for more
 * My Friend list is broken!
 * Am I allowed to use a VPN?


TREE OF SAVIOR

General 11
 * How can I be a CA (Community Advisors) in Tree of Savior Global?
 * Why can't I access my character?
 * I found an error/bug/typo. What should I do?
 * What is the character limit for team and character names?
 * How can I report a hacker/abusive player?

See all 11 articles
Technical 4
 * I can't download the game
 * What are the Minimum Requirements to Download the Game?
 * The game shut down. What do I do?
 * I got a Xigncode error message

Account 5
 * My account has been scammed/hacked
 * I can't access, my ID and PW are correct!
 * I forgot my password!
 * How do I delete my Papaya Play account?
 * I forgot my Papaya Play ID

Gameplay 3
 * Why do I have less character slots?
 * I can't advance even after buying the Medal of Honor!
 * How do you buy at the Exchange Shop?


SPECIAL FORCE 2

General 1
 * What Regions is the Papaya Play Service?

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