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 * Why Asana? 
   
   
   WHY ASANA
   
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   FOR YOUR WORKFLOW
   
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    * 2 new features to help your team gain clarity and context in the new
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 * User Terms of Service
 * Privacy Statement
 * Subscriber Agreement
 * Acceptable Use
 * Cookies Notice
 * DMCA Policy
 * API Terms
 * Law Enforcement Guidelines
 * Amendment to Subscriber Agreement
 * Subprocessors
 * Data Processing Addendum
 * Privacy Commitment
 * Developer Sandbox Terms


TERMS & POLICIES

 * User Terms of Service
 * Privacy Statement
 * Subscriber Agreement
 * Acceptable Use
 * Cookies Notice
 * DMCA Policy
 * API Terms
 * Law Enforcement Guidelines
 * Amendment to Subscriber Agreement
 * Subprocessors
 * Data Processing Addendum
 * Privacy Commitment
 * Developer Sandbox Terms

User Terms of ServicePrivacy StatementSubscriber AgreementAcceptable UseCookies
NoticeDMCA PolicyAPI TermsLaw Enforcement GuidelinesAmendment to Subscriber
AgreementSubprocessorsData Processing AddendumPrivacy CommitmentDeveloper
Sandbox Terms


ASANA PRIVACY STATEMENT

Updated: November 15, 2021

Effective: December 15, 2021

Asana is a work management platform that provides teams with the tools to
orchestrate their work.

At Asana, our mission is your mission. Our customers' trust and partnership are
very important to us. That's why we refreshed our entire privacy statement to
provide more clarity around how we use your information.

As you use and interact with Asana's websites, products, and services, we
process information from and about you in order to provide access to our tools,
an enhanced experience, and support. That means that we collect, use, transmit,
store, share, and erase your information.

This Privacy Statement describes how Asana processes your information and
explains the choices available to you with respect to your information. To learn
more about Asana's commitment to your privacy, please read our Privacy
Commitment.

If you have any questions or concerns about how Asana processes your information
or about this Privacy Statement, you can email us any time at privacy@asana.com.
Additionally, if you’re looking to exercise your privacy rights, you can do so
here.


WHAT’S CHANGING WITH THIS UPDATE

It's important to us that you're able to clearly understand how we process your
information and what rights you have under privacy and data protection laws.
We've completely redesigned our Privacy Statement to make it shorter and
simpler, reducing the amount of legalese and defined terms to the extent
possible.

In addition, we also clarify when we would be processors of your data and when
we would be the controller (see below in Our Relationship With You).

We welcome any questions, concerns or feedback you may have about the updates to
this Privacy Statement. You can also view the previous version of this Privacy
Statement here or through the link at the bottom of the Privacy Statement.


TABLE OF CONTENTS

 * Our Relationship With You
 * Information We Process
 * How We Use of Your Information
 * How We Share Your Information
 * Storage, Transfer & Protection of Your Information
 * Other Important Information
 * Your Privacy Rights
 * Changes To Our Privacy Statement
 * Contact Us and Privacy Questions
 * Previous Privacy Statements


OUR RELATIONSHIP WITH YOU

In situations where our users are subject to our Subscriber Agreement,
Enterprise Master Services Agreement, or other Master Services Agreement to use
Asana’s services, Asana is the processor/service provider (a provider that
processes personal data on behalf of or at the direction of a controller, or
other similar designation under the law) and our customer (usually a company or
organization) is the controller/business (the entity that decides how and why
information is processed) of the information provided to Asana via use of Asana.
In all other cases, Asana is the controller of the information.

For example, if you create an account with

 * your corporate email address, your company is the controller of that
   information.

 * a free email domain (like gmail.com) or personal email account, Asana is the
   controller.

Asana can be used by companies or by individual users:

If you’re using Asana through your company, educational institution, or with
your company email address, your company or educational institution’s own Asana
administrator is responsible for the accounts associated with that company or
institution and can: restrict, suspend, or terminate your access to or ability
to use the services, access information about you, access or retain information
stored with us (including your workspace content and log data about your use of
Asana), and restrict your ability to edit, restrict, modify, or delete
information associated with your use of our products and services.


INFORMATION WE PROCESS

Asana processes information we receive directly from you, automatically
collected when you use Asana or visit one of our websites, and collected by
Asana from third parties. However, please note that this Privacy Statement does
not apply to the processing of your information by third-parties through your
use of any third-party integrations available via our services. Please visit
those third-party websites directly for more information on their privacy and
data protection practices.

INFORMATION ASANA RECEIVES DIRECTLY FROM YOU

Information needed to create an account

This includes information that is needed for Asana to create an account for you
and manage your ability to log in and out of Asana:

 * Identifiers, such as first and last name and email address

 * Your password for Asana (hashed) - unique, long, and strong, please

 * Information related to a third-party authentication identity provider, such
   as Google Authenticator

If you upgrade your account to a paid account, Asana may collect:

 * Billing information, such as name, address, and telephone number

 * Financial information, such as credit card information collected by our
   payment processors on our behalf

 * Information about your chosen Asana plan

Information you provide to us through your use of Asana

 * Information you provide in goals, portfolios, projects, and tasks

 * Information uploaded to Asana, such as attachments

 * Information from emails you forward to x@mail.asana.com

 * Profile photo and other information you choose to include to describe
   yourself, only collected if you do choose to provide it, such as your gender
   pronouns

 * Video and audio recordings, and transcripts of those recordings, if you use
   video messaging

 * Professional or employment information, such as your title or role at your
   company

 * Any other information you choose to provide while using Asana that identifies
   or can be reasonably associated with you

Other information you may provide to us when you interact with Asana in other
ways

You may voluntarily provide us with information when you interact with us in
other ways, such as when you directly interact with Asana staff, such as our
sales, user research, or user operations groups. Asana may process:

 * Your requests, questions, and responses to us via forms or email

 * Information you provide in connection with Asana sweepstakes, contests, or
   research studies, if you choose to participate

 * Information to verify your identity

 * Your date of birth

 * Your audio and video, if you participate in a sales call or user research
   study and do not opt out of call recording, which also involves the
   collection of biometric information associated with the call recordings

INFORMATION AUTOMATICALLY PROCESSED WHEN YOU VISIT OUR WEBSITES OR USE OUR
MOBILE OR DESKTOP APP

Information related to your use of Asana and our websites

We may also collect the following:

 * Metadata and inference information related to your use of Asana, our
   websites, and third-party integrations to better understand the way you work
   in Asana. We may log the actions you take as you use Asana, including but not
   limited to the number of Asana workspaces you work in, the number of tasks
   you are assigned, when you delete a task or comment, the features and
   embedded content you interact with, the types of files you share, and what,
   if any, third-party integrations you use.

 * Internet network activity, cookies, and similar tracking technologies,
   including data our servers automatically record, such as your web request, IP
   address, browser type and settings, referring/exit pages and URLs, number of
   clicks, date and time stamp information, language preferences, and other such
   information. Please visit our Cookie Notice for more information about the
   types of information we collect via cookies, including information about
   advertising and analytics, and how we use it. To manage your cookie settings,
   you can adjust them in our cookie preference center here: Change settings

 * Information collected as a result of participation in beta testing

 * Information about how you interact with our marketing websites, like
   asana.com, such as where you click, how long you visit a page, your
   scrolling, mouse hovers, and other data to help us better understand your
   experience and provide you with the best user experience

 * Device information and activity when you use Asana via a mobile device, such
   as the type of device you are using, device IDs, operating system version,
   and mobile network information, which may include your mobile phone number.

 * Derived device geolocation information, such as approximate geographic
   location inferred from an IP address

INFORMATION ASANA RECEIVES FROM OTHER SOURCES

Sometimes Asana receives your information from third-parties (other individuals,
marketing services, third-party integrations), which may include:

 * Information processed from third-party integrations you set up with Asana.
   For example a third-party integration may give us access to information
   stored in that third party that Asana will process to facilitate the
   integration

 * Name, email, and business contact information

 * Information about you provided to us from other individuals or users of Asana


HOW WE USE YOUR INFORMATION

Asana uses your information to operate our products and services, communicate
with you, process transactions when you change Asana plans, for security and
fraud prevention, and to comply with the law. We may process your information
to:

Provide services to you and operate our business

 * Maintain, provide, and improve our products and services

 * Help us better understand user interests and needs, and customize Asana for
   you

 * Analyze and research how you interact with our websites and applications

 * Protect Asana and you, for example:
   
   * Securing our systems and products against fraud or unauthorized activity
   
   * Identifying, troubleshooting, and fixing bugs and errors
   
   * Complying with global laws and regulations

 * Investigate (in good faith) alleged violations of our User Terms of Service

 * Comply with a valid legal subpoena, request, or other lawful process that
   meets the requirements of our Law Enforcement Guidelines or that we otherwise
   determine is necessary to respond to

 * If you use Asana as part of an organization, company, or academic
   institution, Asana will process your personal information as required by our
   contract with your organization or academic institution. Those contractual
   terms may differ from, and take precedence over, the uses described in this
   Privacy Statement.

In addition, we use information about your use of Asana, account information
(such as your email address and name), and information related to third-party
integrations to:

 * Communicate with you:
   
   * About Asana by phone, text, email, or chat
   
   * To share important notices and updates, product changes, and other
     necessary notices such as security and fraud alerts
   
   * To advertise or market Asana services to you. You have the ability to
     unsubscribe from promotional communications at any time

 * Facilitate reporting and analyze performance of the Asana platform or
   features available in Asana

 * Provide webinars or public presentations

 * Demonstrate Asana or provide you access to a demo Asana instance

 * Process your information at your direction

 * Provide cross-device management of your account. For example, we may locate
   or try to locate the same unique users across multiple browsers or devices
   (such as smartphones or tablets), or work with service providers that do
   this, in order to save your preferences across devices and analyze usage of
   our products and services. If you wish to opt out of Google’s ability to
   locate you across devices in this way, you may install the Google Analytics
   Opt-out Browser Add-on by clicking here.

Provide you with support and get your feedback

 * Respond to your requests for information

 * Help identify and troubleshoot any issues with your account and answer your
   questions

 * Resolve support requests

 * Provide you with reports about usage

 * Survey your opinions through surveys, research studies, and questionnaires

Combined Information

Unless otherwise prohibited by law, we may combine the information that we
collect through your use of our products and services with information that we
receive from other sources, both online and offline, and use that combined
information as set out above.

Aggregated and De-identified data

We may aggregate and/or de-identify information related to your use of Asana
(such as how many tasks or projects you created) so that such information can no
longer be linked to you or your device. We may use such aggregated and
de-identified data for any purpose, including but not limited to for research
and marketing purposes, and may also share such data with any third parties,
including advertisers, promotional partners, sponsors, event promoters, and/or
others.

Legal bases for processing. For more information about the legal bases Asana
relies on to process your information, please visit Other Important Information.


HOW WE SHARE YOUR INFORMATION

We need to share the information we collect about you to make our products and
services run smoothly and to operate our business under the following
conditions:

 * Service Providers and Subprocessors. We may provide access to or share your
   information with select third parties that use the information on our behalf
   to assist in providing Asana’s services, website, and features. These third
   parties provide a variety of services to us, including without limitation
   sales, marketing, provision of content and features, advertising, analytics,
   research, data storage, security, fraud prevention, and other services.

 * Advertising and Marketing. We may provide information collected when you
   visit an Asana website (such as email addresses) to service providers, who
   may “match” this information in de-identified form to cookies (or mobile ad
   identifiers) and other proprietary IDs, in order to provide you with more
   relevant Asana ads when you visit other websites.

 * Because you ask us to share. We may disclose your information to third
   parties when you ask us to do so. This includes when you connect Asana with
   other tools via our available integrations.

 * Consistent with your settings within our products and services. Please note
   that the information you submit through and share in Asana may be viewable by
   other users in your workspace, team, division, organization, depending on the
   specific settings you have selected and if an organization has been created
   for your domain.

 * Affiliates and Subsidiaries. We may share the information we collect within
   the Asana family of companies to provide Asana’s services to you. A list of
   our affiliates can be found here.

 * Business Transfers. If the ownership of all or substantially all of our
   business changes, or all or some of our assets are sold as part of a
   bankruptcy or other proceeding, we may transfer your information to the new
   owner so that the services can continue to operate. In such case, your
   information would remain subject to the promises and commitments contained in
   this Privacy Statement until the acquiring party updates it. If such transfer
   is subject to additional mandatory restrictions under applicable laws or
   agreements, Asana will comply with those restrictions.

 * Compliance with legal obligations. To comply with a valid legal subpoena,
   request, or other lawful process that meets the requirements of our Law
   Enforcement Guidelines. We will notify individuals or customers of that
   request unless: we are prohibited from doing so by law or court order; or
   there are exceptional circumstances, such as an emergency involving the risk
   of bodily injury or death to a person or group of people or potential harm to
   minors.

 * If you have one, your company’s own Asana account administrator. If you’re
   using Asana in connection with an organization, academic institution, or
   company domain, your company’s own Asana account administrator can export
   data associated with the domain they manage if they have a subscription plan
   that allows them to do so.

 * Public Forums. Our public forums, such as the Asana community forum, make it
   possible for you to upload and share comments or feedback publicly with other
   users. Any information that you submit through such public forums is not
   confidential, and Asana may use it for any purpose (including in testimonials
   or other Asana marketing materials). Any information you post openly in these
   ways will be available to the public at large and potentially accessible
   through third-party search engines. Such information can be read, collected
   and/or used by other users, and it could be used to send you unsolicited
   messages.

We use and share the categories of information we collect from and about you
consistent with the various business purposes we discuss throughout this Privacy
Statement. We do not share your information with third parties for their own
direct marketing purposes. We do not sell your information as defined under
applicable law. For more information, see our Privacy Commitment.


PROTECTION, STORAGE, TRANSFER & RETENTION OF YOUR INFORMATION

Security

Asana takes technical and organizational measures to protect your information
against accidental or unlawful destruction or accidental loss, alteration,
unauthorized disclosure or access. However, no method of transmission over the
Internet, and no means of electronic or physical storage, is absolutely secure,
and so we cannot ensure or warrant the security of that information. We are
constantly updating and improving our safeguards, and you can read up to date
information about our security practices by visiting our Trust page.

Storage

When you use Asana, some information about you will be stored in the United
States. For more information about our EU data storage options, please visit our
Trust page.

Transfer of Your Information Out of EEA, UK, and Switzerland

When you use our products and services, information about you will be
transferred to the United States where the majority of Asana’s data processing
occurs. We may also transfer information that we collect about you to third
party processors across borders from your country or jurisdiction to other
countries or jurisdictions around the world.

Asana uses appropriate technical and operational safeguards for cross-border
transfers of personal data collected in the European Economic Area (EEA), United
Kingdom, and Switzerland, as required by applicable local law, including the
Standard Contractual Clauses.

Asana remains certified under the EU-US Privacy Shield and Swiss-US Privacy
Shield, but does not rely on these frameworks to transfer personal data. You can
find out more information about Asana’s certification under these frameworks
here.

Data Retention

We will retain your information for the period necessary to fulfill the purposes
outlined in this Privacy Statement, to make our products and services available
to you, or as instructed by you, unless a longer retention period is required or
permitted by law.


OTHER IMPORTANT INFORMATION

Use by children under 16

If you are under the age of 16, you may not have an Asana account or use Asana’s
products or services. We do not knowingly process any information from, or
direct any of our products or services to, children under the age of 16.

Marketing Practices and Choices

If you receive email from us, we may use certain analytics tools, such as clear
GIFs, to capture data, such as when you open our message or click on any links
or banners our email contains. This data allows us to gauge the effectiveness of
our communications and marketing campaigns.

You may instruct us not to use your contact information to contact you by email,
postal mail, or phone regarding products, services, promotions, and special
events that might appeal to your interests by contacting us at the “Asana
Contact Info” section below. In commercial email messages, you can also opt out
by following the instructions located at the bottom of such emails.

Please note that, regardless of your request, we may still use and share certain
information as permitted by this Privacy Statement or as required by applicable
law. For example, you may not opt out of certain transactional, operational, or
service-related emails, such as those reflecting our relationship or
transactions with you.

Do-Not-Track

Do Not Track is a privacy preference that users can set in certain web browsers.
We are committed to providing you with meaningful choices about the information
collected on our websites for third party purposes, and that is why we provide
the ability to opt out, if needed, and adjust your cookie preferences. We do not
currently recognize or respond to browser-initiated DNT signals. To learn more
about Do Not Track, you can do so here. For more information about how Asana
uses cookies and similar tracking technologies, visit our Cookie Notice.

Legal Bases for Processing Your Information

Our legal basis under the General Data Protection Regulation (GDPR), a data
protection and privacy regulation in the European Union, for collecting and
using your information described above will depend on the particular type of
information and the specific context in which we collect it. However, some
examples of legal bases for processing that we rely on:

 * Where use of your information is necessary to perform our obligations under a
   contract with you (for example, to comply with the User Terms of Service
   which you accept by using Asana’s services or to fulfill the terms of a
   contract signed with companies)

 * Where use of your information is necessary for our legitimate interests or
   the legitimate interests of others (for example, to provide security, operate
   our products and services, prevent fraud, analyze use of and improve our
   products and services, and for similar purposes)

 * Where use of your information is necessary to comply with a legal obligation

 * Where we have your consent to process data in a certain way


YOUR PRIVACY RIGHTS

C. Your Privacy Rights

Asana users from around the world use our products to bring clarity to their
work. Regardless of what country you’re located in, we respect your ability to
know, access, correct, export, restrict the processing of, and delete your
information, and have extended those rights globally. We will not discriminate
against you for exercising your privacy rights.

Information About Your Rights

Upon your request, and subject to applicable legal exceptions, we will:

 * provide access to and/or a copy of certain information we hold about you

 * prevent the processing of your information for promotional purposes
   (including any direct marketing processing based on profiling)

 * update information which is out of date or incorrect

 * delete certain information which we have about you

 * restrict the way that we process and disclose some of your information

 * transfer your information to a third party provider of services

 * revoke your consent for the processing of your information

California Rights

In addition to the rights and information listed above, California consumers and
their authorized agents can request information about:

 * The categories of information we collect or disclose about you; the
   categories of sources of such information; the business or commercial purpose
   for collecting your information; and the categories of third parties we share
   or disclose your information. For your convenience and so you don’t have to
   request it, we’ve included that information in this Privacy Statement.

 * The financial incentives that we offer to you, if any.

Asana does not sell your data, as defined under applicable law, such as the
California Consumer Privacy Act (CCPA).

Nevada Rights

Under Nevada law, certain Nevada consumers may opt out of the sale of
information about you. We do not sell your data. However, if you are a Nevada
resident you may submit a request to opt out of any potential future sales under
Nevada law by completing Asana’s Nevada Opt-Out Form. Please note, if needed, we
may take reasonable steps to verify your identity and the authenticity of the
request.

Exercising Your Rights

We will need to verify your identity and may need to verify your relationship
with Asana (for example, if you’re an administrator of an Asana Organization or
Workspace and you’re making a request on behalf of another individual) for
security and to prevent fraud.

We may take additional steps to verify that you are authorized to make the
request. If you are an end user of Asana’s services and not a direct customer of
Asana (for example, your company uses Asana and you’re an employee or authorized
representative of that company), you should direct requests relating to your
information to the administrator of your company’s Asana account. We will
redirect you to your administrator or notify the administrator directly. To
exercise your privacy rights, please make a request by filling out this form.

Please note, however, that certain information may be exempt from such requests
in some circumstances, which may include if we need to keep processing your
information for our legitimate interests or to comply with a legal obligation.


CHANGES TO OUR PRIVACY STATEMENT

We will update this Privacy Statement to make sure it accurately reflects our
data collection and use practices, our amazing features, advances in technology,
or as applicable laws require. We will comply with applicable legal requirements
regarding providing you with notice and/or consent when we make such changes,
depending on the type of change made. We also provide information about how our
Privacy Statement has changed over time below.


CONTACT US AND PRIVACY QUESTIONS

Asana is located at 633 Folsom Street, Suite 100, San Francisco, CA, 94107-3600.
If you wish to contact us or if you have any questions about or complaints in
relation to this notice, please contact us at privacy@asana.com. To contact our
Data Protection Officer, please email dpo@asana.com.


PREVIOUS PRIVACY STATEMENTS

January 1, 2020

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PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
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MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are strictly necessary to provide you with certain features. For
example, these cookies allow you to access secure areas that require
registration and set your privacy preferences. Because these cookies are
essential to providing services to you, they cannot be disabled. You can set
your browser to block or alert you about these cookies, but it may cause some
parts of the site to not work.

Cookies Details‎

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us or our third-party analytics providers to collect
information and statistics on use of our services by you and other visitors.
This information helps us to improve our services and products for the benefit
of you and others.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies

These cookies provide enhanced functionality, providing chat support, allowing
you to more easily complete forms, personalizing content to your preferences,
and selecting your communications preferences. If you do not enable these
cookies, or choose to disable them in the future, that could impact your ability
to use certain features.

Cookies Details‎

TARGETING COOKIES

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These cookies, provided by our third-party advertising partners, collect
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