www.swarovski.com
Open in
urlscan Pro
2600:1400:d:498::1c04
Public Scan
Submitted URL: https://smc-link.s4hana.ondemand.com/eu/data-buffer/sap/public/cuan/link/100/A9552A18B5826B7AE70BBEB344A4F40978594162?_V_=2&_K11_=531...
Effective URL: https://www.swarovski.com/en_GB-CA/s-customercaredetail/Customer-Care/?sap-outbound-id=A9552A18B5826B7AE70BBEB344A4F409785...
Submission: On November 17 via api from CA — Scanned from CA
Effective URL: https://www.swarovski.com/en_GB-CA/s-customercaredetail/Customer-Care/?sap-outbound-id=A9552A18B5826B7AE70BBEB344A4F409785...
Submission: On November 17 via api from CA — Scanned from CA
Form analysis 5 forms found in the DOM
Name: search-form —
<form class="js-search-component-form" name="search-form" role="search">
<input id="swa-search-input" type="text" class="swa-input swa-input__search js-swa-input__search swa-input--full" placeholder="Search">
<span class="swa-search-flyout__clear-icon js-swa-clearable"></span>
</form>POST /en_GB-CA/s-customercaredetail/Customer-Care/?sap-outbound-id=A9552A18B5826B7AE70BBEB344A4F40978594162&utm_source=Newsletter_CRM%2520NL&utm_medium=email&utm_campaign=211117CRMNL_BFRIDAY_STD_CA&crmid=C018894436&utm_content=EN
<form id="orderTrackingFormConfig" data-validation-successful="false" data-ajaxform="true" data-request-identifier="orderTracking"
class="js-block-ajax-submit js-configurable-form js-orderTrackingFormDefinition js-orderTrackingFormConfig fv-form fv-form-bootstrap" data-country="CA"
action="/en_GB-CA/s-customercaredetail/Customer-Care/?sap-outbound-id=A9552A18B5826B7AE70BBEB344A4F40978594162&utm_source=Newsletter_CRM%2520NL&utm_medium=email&utm_campaign=211117CRMNL_BFRIDAY_STD_CA&crmid=C018894436&utm_content=EN"
method="post" novalidate="novalidate"><button type="submit" class="fv-hidden-submit" style="display: none; width: 0px; height: 0px;"></button>
<div class="g-recaptcha"></div>
<input type="hidden" class="js-genericForm-requestIdentifier" name="requestIdentifier" value="orderTracking">
<input type="hidden" class="js-genericForm-formDefinition" name="formDefinition" value="orderTrackingFormDefinition">
<!-- rendering customLayout="/WEB-INF/views/responsive/fragments/configurableForm/custom/orderTrackingFormDefinition.jsp" -->
<span class="form-text form-text--fe09"> * Mandatory Fields</span>
<div class="swa-form-element swa-form-element--split-row">
<div class="swa-form-input ">
<div class="swa-form-input__container">
<input id="orderTrackingFormDefinition_orderCode" name="values[orderTrackingFormDefinition_orderCode]" class="swa-form-input__field swa-label-sans--medium js-genericFormField js-genericFormField-text js-orderTrackingFormDefinition_orderCode"
placeholder="Order Number *" value="" type="text" data-fv-field="values[orderTrackingFormDefinition_orderCode]">
<span class="swa-form-input__label swa-headline-sans--supertiny">Order Number *</span>
<span class="swa-form-input__icon"></span>
</div>
<small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="callback" data-fv-for="values[orderTrackingFormDefinition_orderCode]" data-fv-result="NOT_VALIDATED" style="display: none;">Please enter a valid
value</small><small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="notEmpty" data-fv-for="values[orderTrackingFormDefinition_orderCode]" data-fv-result="NOT_VALIDATED" style="display: none;">Please enter
the order number.</small>
</div>
<div class="swa-form-input ">
<div class="swa-form-input__container">
<input id="orderTrackingFormDefinition_lastName" name="values[orderTrackingFormDefinition_lastName]" class="swa-form-input__field swa-label-sans--medium js-genericFormField js-genericFormField-text js-orderTrackingFormDefinition_lastName"
placeholder="Last name *" value="" type="text" data-fv-field="values[orderTrackingFormDefinition_lastName]">
<span class="swa-form-input__label swa-headline-sans--supertiny">Last name *</span>
<span class="swa-form-input__icon"></span>
</div>
<small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="callback" data-fv-for="values[orderTrackingFormDefinition_lastName]" data-fv-result="NOT_VALIDATED" style="display: none;">Please enter a valid
value</small><small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="notEmpty" data-fv-for="values[orderTrackingFormDefinition_lastName]" data-fv-result="NOT_VALIDATED" style="display: none;">Please enter
your last name.</small><small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="stringLength" data-fv-for="values[orderTrackingFormDefinition_lastName]" data-fv-result="NOT_VALIDATED"
style="display: none;">The number of characters for this field must be between 0 and 35</small>
</div>
</div>
<div class="form-submit text-center">
<button type="submit" class="form-submit__submit swa-label-sans--medium-strong js-button js-configurable-form-button js-viewOrderStatusButton" data-text-content="error.genericConfigurableForm.viewOrderStatusButton.textcontent"
data-action="/en_GB-CA/view/OrderTrackingComponentController/submit"> View order status</button>
</div>
</form>POST /en_GB-CA/s-customercaredetail/Customer-Care/?sap-outbound-id=A9552A18B5826B7AE70BBEB344A4F40978594162&utm_source=Newsletter_CRM%2520NL&utm_medium=email&utm_campaign=211117CRMNL_BFRIDAY_STD_CA&crmid=C018894436&utm_content=EN
<form id="orderTrackingFormConfig" data-validation-successful="false" data-ajaxform="true" data-request-identifier="orderTracking"
class="js-block-ajax-submit js-configurable-form js-orderTrackingFormDefinition js-orderTrackingFormConfig fv-form fv-form-bootstrap" data-country="CA"
action="/en_GB-CA/s-customercaredetail/Customer-Care/?sap-outbound-id=A9552A18B5826B7AE70BBEB344A4F40978594162&utm_source=Newsletter_CRM%2520NL&utm_medium=email&utm_campaign=211117CRMNL_BFRIDAY_STD_CA&crmid=C018894436&utm_content=EN"
method="post" novalidate="novalidate"><button type="submit" class="fv-hidden-submit" style="display: none; width: 0px; height: 0px;"></button>
<div class="g-recaptcha"></div>
<input type="hidden" class="js-genericForm-requestIdentifier" name="requestIdentifier" value="orderTracking">
<input type="hidden" class="js-genericForm-formDefinition" name="formDefinition" value="orderTrackingFormDefinition">
<!-- rendering customLayout="/WEB-INF/views/responsive/fragments/configurableForm/custom/orderTrackingFormDefinition.jsp" -->
<span class="form-text form-text--fe09"> * Mandatory Fields</span>
<div class="swa-form-element swa-form-element--split-row">
<div class="swa-form-input ">
<div class="swa-form-input__container">
<input id="orderTrackingFormDefinition_orderCode" name="values[orderTrackingFormDefinition_orderCode]" class="swa-form-input__field swa-label-sans--medium js-genericFormField js-genericFormField-text js-orderTrackingFormDefinition_orderCode"
placeholder="Order Number *" value="" type="text" data-fv-field="values[orderTrackingFormDefinition_orderCode]">
<span class="swa-form-input__label swa-headline-sans--supertiny">Order Number *</span>
<span class="swa-form-input__icon"></span>
</div>
<small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="callback" data-fv-for="values[orderTrackingFormDefinition_orderCode]" data-fv-result="NOT_VALIDATED" style="display: none;">Please enter a valid
value</small><small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="notEmpty" data-fv-for="values[orderTrackingFormDefinition_orderCode]" data-fv-result="NOT_VALIDATED" style="display: none;">Please enter
the order number.</small>
</div>
<div class="swa-form-input ">
<div class="swa-form-input__container">
<input id="orderTrackingFormDefinition_lastName" name="values[orderTrackingFormDefinition_lastName]" class="swa-form-input__field swa-label-sans--medium js-genericFormField js-genericFormField-text js-orderTrackingFormDefinition_lastName"
placeholder="Last name *" value="" type="text" data-fv-field="values[orderTrackingFormDefinition_lastName]">
<span class="swa-form-input__label swa-headline-sans--supertiny">Last name *</span>
<span class="swa-form-input__icon"></span>
</div>
<small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="callback" data-fv-for="values[orderTrackingFormDefinition_lastName]" data-fv-result="NOT_VALIDATED" style="display: none;">Please enter a valid
value</small><small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="notEmpty" data-fv-for="values[orderTrackingFormDefinition_lastName]" data-fv-result="NOT_VALIDATED" style="display: none;">Please enter
your last name.</small><small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="stringLength" data-fv-for="values[orderTrackingFormDefinition_lastName]" data-fv-result="NOT_VALIDATED"
style="display: none;">The number of characters for this field must be between 0 and 35</small>
</div>
</div>
<div class="form-submit text-center">
<button type="submit" class="form-submit__submit swa-label-sans--medium-strong js-button js-configurable-form-button js-viewOrderStatusButton" data-text-content="error.genericConfigurableForm.viewOrderStatusButton.textcontent"
data-action="/en_GB-CA/view/OrderTrackingComponentController/submit"> View order status</button>
</div>
</form>POST /en_GB-CA/register/sc/ajax/footerregistration
<form id="scFooterRegistrationFormConfig" data-validation-successful="false" data-ajaxform="true" data-request-identifier="scFooterRegistration"
class="js-block-ajax-submit js-configurable-form js-scFooterRegistrationFormDefinition js-scFooterRegistrationFormConfig fv-form fv-form-bootstrap" data-country="CA"
data-success-message="Registration successful. Welcome to the Swarovski experience!" action="/en_GB-CA/register/sc/ajax/footerregistration" method="post" novalidate="novalidate"><button type="submit" class="fv-hidden-submit"
style="display: none; width: 0px; height: 0px;"></button>
<div class="g-recaptcha"></div>
<input type="hidden" class="js-genericForm-requestIdentifier" name="requestIdentifier" value="scFooterRegistration">
<input type="hidden" class="js-genericForm-formDefinition" name="formDefinition" value="scFooterRegistrationFormDefinition">
<!-- rendering customLayout="/WEB-INF/views/addons/scstorefrontaddon/responsive/fragments/configurableForm/custom/scFooterRegistrationFormDefinition.jsp" -->
<div class="container-fluid">
<div class="row">
<div class="col-xs-12 form-spacing">
<div class="swa-form-input ">
<div class="swa-form-input__container">
<input id="scFooterRegistrationFormDefinition_email" name="values[scFooterRegistrationFormDefinition_email]"
class="swa-form-input__field swa-label-sans--medium js-genericFormField js-genericFormField-email js-scFooterRegistrationFormDefinition_email" placeholder="Email *" value="" type="email"
data-fv-field="values[scFooterRegistrationFormDefinition_email]">
<span class="swa-form-input__label swa-headline-sans--supertiny">Email *</span>
<span class="swa-form-input__icon"></span>
</div>
<small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="regexp" data-fv-for="values[scFooterRegistrationFormDefinition_email]" data-fv-result="NOT_VALIDATED" style="display: none;">Please enter your
email address.</small><small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="notEmpty" data-fv-for="values[scFooterRegistrationFormDefinition_email]" data-fv-result="NOT_VALIDATED"
style="display: none;">Please enter your email address.</small><small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="stringLength" data-fv-for="values[scFooterRegistrationFormDefinition_email]"
data-fv-result="NOT_VALIDATED" style="display: none;">The number of characters for this field must be between 0 and 70</small>
</div>
</div>
</div>
<div class="row">
<div class="col-xs-12 form-spacing form-spacing--small">
<div class="swa-form-input swa-form-input--password js-swa-form-input-password ">
<div class="swa-form-input__container">
<input type="text" class="swa-hidden" aria-label="values[scFooterRegistrationFormDefinition_password]" aria-hidden="true">
<input type="password" class="swa-hidden" aria-label="values[scFooterRegistrationFormDefinition_password]" aria-hidden="true">
<input id="scFooterRegistrationFormDefinition_password" name="values[scFooterRegistrationFormDefinition_password]"
class="swa-form-input__field swa-label-sans--medium js-genericFormField js-genericFormField-password js-scFooterRegistrationFormDefinition_password" placeholder="Set a password *" value="" type="password" aria-required="true"
data-fv-field="values[scFooterRegistrationFormDefinition_password]">
<span class="swa-form-input__label swa-headline-sans--supertiny">Set a password *</span>
<span class="swa-form-input__icon"></span>
</div>
<small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="callback" data-fv-for="values[scFooterRegistrationFormDefinition_password]" data-fv-result="NOT_VALIDATED" style="display: none;">Please enter a
valid value</small><small class="swa-form-input__error-message swa-headline-sans--supertiny" data-fv-validator="notEmpty" data-fv-for="values[scFooterRegistrationFormDefinition_password]" data-fv-result="NOT_VALIDATED"
style="display: none;">Please enter a password. </small>
</div>
<div class="spacer--small"></div>
</div>
</div>
<div id="footer-register-actions-container">
<span class="swa-club-login__separator swa-account-login__social-login__separator swa-label-sans--medium"> or</span>
<div class="swa-club-login__social-buttons-wrapper js-ciam-web-component" data-target-url="/my-account/?csrfTokenReset=true" data-token-url="">
<div style="display: none;" id="signIn">
</div>
<div style="display: none;" id="returnSocial">
</div>
<div style="display: none;" id="emailVerificationNotification"></div>
<button id="facebook" type="button" class="swa-btn swa-btn-social swa-text-sans--tiny js-social-login button-facebook--join-club" disabled="disabled">
<img src="/_ui/responsive/theme-swarovski/images/icons/icon-facebook-blue.svg" alt="Login with Facebook">
<span>Continue with Facebook</span>
</button>
<button id="googleplus" type="button" class="swa-btn swa-btn-social swa-text-sans--tiny js-social-login button-google--join-club" disabled="disabled">
<img src="/_ui/responsive/theme-swarovski/images/icons/google-icon.svg" alt="Login with Google">
<span>Continue with Google</span>
</button>
</div>
<div class="hidden" id="janrainConfigurationData"
data-settings="{"languageCodeMap":{"de":"en-US","en":"en-US"},"captureAppId":"uun58u28czwkjg8f4qqpmvtc48","jsConfig":{"tokenAction":"url","capture.flowName":"standard","capture.flow":"standard","capture.clientId":"yn2k9gs44sm92g2gwedzet4wwqrpdtgs","common.appUrl":"https://swarovski-eu-production-global.rpxnow.com","capture.flowVersion":"20200617114838605904"},"externalJsUrl":"https://swarovski-eu-production-global.rpxnow.com/load/swarovski-eu-production-global","appUrl":"https://swarovski-eu-production-global.rpxnow.com","captureUrl":"https://swarovski-global.eu.janraincapture.com"}"
data-messages="{"ciam.social.login.message.existing.email":"An account with this email address is already registered. Please log in with your email address and password instead."}"></div>
</div>
<span class="swa-text swa-club-login__text-with-link swa-text-sans--tiny"> By clicking "Join the Club" or Continue with Facebook/Google, I agree to join the Swarovski Club and I confirm that I have read and accepted the
<a href="/en_GB-CA/s-sctermsandconditions/">General Terms and Conditions</a> and <a href="/en_GB-CA/s-dataprotection/">Privacy Policy</a></span>
<div class="spacer"></div>
<div class="">
<button type="submit" class="form-submit__submit form-footer-signup-club__input-submit swa-label-sans--medium-strong js-button js-configurable-form-button js-scFooterRegisterButton"
data-text-content="error.genericConfigurableForm.scFooterRegisterButton.textcontent" data-action="/en_GB-CA/register/sc/ajax/footerregistration"> Join the club</button>
</div><span class="swa-text swa-club-login__text-with-link swa-label-sans--small"> Already a Swarovski Club member? <a href="/en_GB-CA/login?targetUrl=/my-account">Login here</a></span>
</div>
</form>Name: accessiblityForm —
<form name="accessiblityForm">
<input type="hidden" id="accesibility_refreshScreenReaderBufferField" name="accesibility_refreshScreenReaderBufferField" value="">
</form>Text Content
Back
Back
Accesskeys list
* 0 - Header
* 1 - Main content
* 2 - Footer
Canada | en_GB
Stores
Free standard shipping over $120
Free standard shipping over $120
Free standard shipping over $120
Crystal Society (SCS)
Login
| Register
0 Wishlist
* New in
* Jewellery
* Back
Discover all
* Necklaces and pendants
* Back
Discover all
* Necklaces
* Pendants
* Chokers
* Sets
* Earrings
* Back
Discover all
* Stud earrings
* Drop earrings
* Hoop earrings
* Clip earrings
* Ear cuffs
* Single earrings
* Rings
* Back
Discover all
* Halo rings
* Band rings
* Cocktail rings
* Motif rings
* Adjustable rings
* Stackable rings
* Shop by collection
* Back
* Collection I
* Collection II
* Online exclusives
* Atelier Swarovski
* Essentials collection
* Bracelets
* Back
Discover all
* Chain bracelets
* Adjustable bracelets
* Tennis bracelets
* Bangles and cuffs
* Brooches
* How to style
* How to care for your jewellery
* Sustainability
NEW IN
* Watches
* Back
Discover all
* Women's watches
* Shop by material
* Back
* Gold tone
* Rose gold tone
* Stainless steel watches
* Leather strap
* Metal bracelet
* Shop by colour
* Back
* Black tone
* Red tone watches
* White tone watches
* Blue tone watches
* Grey tone watches
* Shop by collection
* Back
* Octea
* Cosmopolitan
* Crystalline
* Watch straps
* How to care for your watches
* All watches
* Sustainability
EXPLORE WATCHES
* Decorations
* Back
Discover all
* Christmas
* Back
Discover all
* Hanging ornaments
* Christmas characters
* Home décor
* Back
Discover all
* Picture frames
* Glasses and Tableware
* Candleholders and tealights
* Decorative accessories
* Stands and holders
* Magnets
* Fashion books
* Nature Inspired
* Back
Discover all
* Birds
* Sea life
* Wild life
* Flowers
* Dogs and cats
* Other animals
* New in
* Characters
* Back
Discover all
* Kris bears
* Disney
* Warner Bros. crystal figurines
* Zodiac
* Other characters
*
* Bestsellers
* Asian symbols
* Back
Discover all
* Chinese zodiac
* Shop by collection
* Back
* Disney
* Atelier Swarovski
* SCS exclusive products
* Limited editions
* Warner Bros.
* Garden Tales and Jungle Beats
* Our picks
* Back
* Swarovski: 125th years of light
* How to care for your decorations
* Sustainability
DIAL UP THE SEASONAL DÉCOR
* Accessories
* Back
Discover all
* Pens
* Sunglasses
* Shop by smartphone
* Back
* iPhone ® 12/ 12 pro
* iPhone ® 12 mini
* iPhone ® 12 pro max
* iPhone ® 11 / 11 pro
* Shop by collection
* Back
*
* Atelier Swarovski
* Smartphone cases
* Hair accessories
* Sustainability
* Cases compatible with Apple Watch ®
* Handbags
* Key rings
* Swarovski masks
* Bestsellers
TRUST THE POWER OF THE PEN
* Gifts
* Back
Discover all
* Holiday gifts
* Gifts for the home
* Gift card
* Gifts for her
* Birthday gifts
* Gift Services
* Gifts for him
* Bestselling gifts
* Crystal Society gift membership
* Romantic gifts
* Precious gifts
* Swarovski: 125th years of light
* Corporate gifts
* Sustainability
EXPLORE GIFTS GALORE
* Collections
* Back
* Collection I
* Back
Discover all
* Necklaces and pendants
* Bracelets
* Earrings
* Rings
* Collection II
* Back
Discover all
* Necklaces and pendants
* Bracelets
* Earrings
* Rings
* Accessories
* Shop by family
* Back
* Millenia
* Curiosa
* Orbita
* Dulcis
* Lucent
* Harmonia
* Shop by collection
* Back
* About Collection I
* About Collection II
* How to care for your jewellery
* Sustainability
DISCOVER COLLECTION II
*
* Wishlist Login / Register Crystal Society (SCS) Stores
* Canada | en_GB
0
0
0
YOUR ONLINE PURCHASE
Your Online Purchase
Swarovski Products
Contact Us
ORDER
SHIPPING
PAYMENT
RETURNS & EXCHANGE
Click & Collect
CLICK & RESERVE
GIFT CARDS & VOUCHERS
ORDER STATUS
ORDER
CAN I EDIT MY ACCOUNT?
Please login first, afterwards in the My Account section you can access and
change your personal details at any time.
--------------------------------------------------------------------------------
CAN I RESET MY PASSWORD?
To change your password, please first click on the “LOGIN” icon. You will be
taken to the My Account page, where you can then click on the link “FORGOT YOUR
PASSWORD”.
Alternatively, you may click on this link to go to the login page
https://www.swarovski.com/en-CA/login/
--------------------------------------------------------------------------------
CAN I CANCEL MY ORDER?
We work hard to process your order quickly and efficiently to get your purchases
out for delivery as soon as possible, cancelation of an order may be possible if
you contact by phone within 30 minutes of receipt of your order confirmation
Please do not send an E-Mail or use the contact form if you need to cancel your
order as the time taken for us to receive your message will mean that the order
is already being processed by our warehouse and cancellation will not be
possible.
Our Customer Relations Department is available from Monday to Friday, from 9am
to 6pm, excluding bank holidays. If cancelation is no longer possible, unwanted
items would need to be returned per our returns policy.
If cancelation is no longer possible, unwanted items would need to be returned
per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery
partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation
email and a full refund on the same payment method used to place the order.
We work hard to process your order quickly and efficiently to get your purchases
out for delivery as soon as possible, cancelation of an order is only possible
up to approximately 30 minutes from the receipt of the order confirmation email.
Please contact customer relations via Live Chat or phone to see if a cancelation
is possible.
Our Customer Relations Department is available from Monday to Friday, from 8am
to 1am, excluding bank holidays
If cancelation is no longer possible, unwanted items would need to be returned
per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery
partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation
email and a full refund on the same payment method used to place the order.
--------------------------------------------------------------------------------
CAN I ADD ITEMS TO MY ORDER?
Once an order has been successfully placed, it cannot be amended in our system.
The entire order could be cancelled up to approximately 30 minutes from the
receipt of the order confirmation email. To see if cancellation is possible,
please contact Customer Relations via Live Chat or phone. This would allow you
to place a new order.
If cancellation was not possible, please place a new order for the additional
items.
--------------------------------------------------------------------------------
ADD A GREETING CARD/GIFT BAG
Once the order has been successfully placed, within approximately 30 minutes
from the receipt of the order confirmation email, you can still contact our
customer relations to see if it is possible to add a greeting card or a gift
bag.
To see if it is still possible to add a greeting card or gift bag, please
contact customer relations via Live Chat or phone.
Our customer relations department is available from Monday to Sunday, from 8am
to 1am EST including holidays
--------------------------------------------------------------------------------
ARE MY PERSONAL DETAILS SAFE?
For security reasons, Swarovski Crystal Online does not save credit card
information. The data is immediately passed to the company's partner systems for
payment processing.
If you believe that someone has tried to misuse your credit card, please follow
the instructions of your credit card issuer immediately and contact customer
relations.
--------------------------------------------------------------------------------
IS YOUR ONLINE SHOP SECURE?
The details provided to Swarovski will not be forwarded to any third parties
under any circumstances.
Swarovski Crystal Online uses cookies to tailor its products and services. This
enables the Online Shop to recognise your browser and to offer you more
personalised service. Cookies can be deactivated at any time in your browser.
--------------------------------------------------------------------------------
WEBSITE ISSUE
If you are having issues with the functionality of our website, before
contacting our support team, please taking the following steps:
1. Clear cookies.
2. Clear cache
3. Clear browser history
As every browser has different ways to clear these settings, please ensure you
follow the correct instructions for your browser.
Clearing these settings can force your browser to reload the latest version of
our website and helps to ensure the best possible browsing experience.
If you are still having trouble with the website, please provide us with the
following information:
* URL (normally displayed at the top of the webpage and will be at least
www.swarovski.com)
* Device (laptop, desktop, smartphone, tablet)
* Device Make
* Browser (chrome, internet explorer, safari, Firefox etc)
* Browser version
* The steps you took before the error appeared
* A screenshot of the error.
This information will help us narrow down the cause of the problem, which will
in turn speed up the resolution.
--------------------------------------------------------------------------------
WHAT IS THE WISH LIST?
This service is available to registered users of the Online Shop.
Your wish list may contain up to twenty products that may be bought later or
marked as gifts ideas. Articles in your wish list can be purchased at any time
by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.
--------------------------------------------------------------------------------
EXCLUSIVE MASTERPIECES?
To ensure the safe delivery of our highly valuable Crystal Myriad and
licensed-in pieces, which are only crafted on demand and feature Swarovski’s
exclusive Pointiage® technique, a personalized premium delivery service is
included with their purchase. Your delivery will be tracked very closely, and
you will be provided with detailed delivery information.
--------------------------------------------------------------------------------
SHIPPING
SHIPPING TERMS & CONDITIONS
Orders placed from Monday to Friday by 13:00 EST will be processed and shipped
the same business day.
Orders placed on weekends and national holidays will be processed and shipped
the next business day.
An express delivery option is available in selected territories for last-minute
purchases.
No deliveries are made on weekends or public holidays.
Shipping time: 2-4 Business Days after processing and shipping
Shipping Cost: CAD 10.95
Free shipping over: CAD 120
Express shipping time: 1 Business Day after processing and shipping
Shipping Cost: CAD 21
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain
the property of Swarovski until receipt of final payment. Our delivery partner
UPS handle all shipments in Canada.
When ordered by the last delivery dates communicated, items will usually be
delivered on time. Deliveries may be delayed due to unforeseen irregularities on
the part of our delivery partners. Swarovski can assume no liability in such
cases.
We do not ship orders or schedule deliveries on public holidays therefore
deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium
delivery service is included with their purchase, please note it may take up to
2 weeks before the parcel is shipped, and you are notified via email.
--------------------------------------------------------------------------------
CAN I CHANGE DELIVERY ADDRESS?
It is not always possible to change the delivery address or delivery date once
the parcel is in transit. You might have the possibility to organise the
delivery of your parcel in the most suitable way for you, by utilising our
delivery partners’ web portal.
For standard delivery Parcel Force offers the Flex Delivery service where you
can manage your delivery, please refer to the email sent by our delivery
partner.
--------------------------------------------------------------------------------
SHIP TO ANOTHER COUNTRY/REGION?
Delivery to another country/region is not possible. Please place the order in
the online shop of the country/region where the parcel is being delivered to.
You can change country/region and language by clicking on the country/region
name in the country/region selector menu.
--------------------------------------------------------------------------------
WHERE IS MY PARCEL?
Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if
someone else at your address has accepted it, alternatively your parcel may have
been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it
in your letter box.
In case you cannot locate your parcel, please contact customer relations, please
have your order number and tracking number to hand.
--------------------------------------------------------------------------------
PAYMENT
What payment methods can I use?
Swarovski accepts the following forms of payment for online purchases
Visa
Mastercard
American Express
Diners Club
Alipay
Unionpay
Paypal
Google Pay
Apple Pay
PayPal
PayPal is a safe and efficient way to pay for your order in the Swarovski online
shop.
PayPal enables you to securely send payments online with your credit card, bank
account or PayPal account balance.
Swarovski also offers the option to checkout with PayPal Express.
It's a fast and secure way to bypass guest checkout and purchase our products
online. PayPal has all your details saved, so all it takes is an email address
and password to complete your online purchase safely.
When using PayPal Express, be aware that the shipping address of your order will
be auto-populated with the address you have registered on your account.
Credit Cards
When paying with credit card, please fill in the required credit card details
including the security code (CVC2/CVV2).
Your credit card will only be debited once your order has been confirmed.
If your payment is declined, please contact your bank or financial institution
for assistance.
The purchase of Swarovski products takes place at Swarovski Canada Limited,
headquartered in Canada.
Please be aware that credit card companies may charge additional fees for credit
card purchases made abroad.
--------------------------------------------------------------------------------
DO ONLINE PRICES INCLUDE TAXES?
All prices displayed on www.swarovski.com include the appropriate taxes for
countries/states/provinces where such taxes are applicable.
--------------------------------------------------------------------------------
CAN I HAVE THE VAT REFUNDED?
All orders placed through the Swarovski Online Shop are exempt from VAT refunds.
The VAT is calculated according to the tax regulations of the country of the
online shop in which the order was submitted.
--------------------------------------------------------------------------------
WHAT IS 3D SECURE?
The 3D-Secure protocol is an additional security layer that further prevents
credit card fraud for online payments.
During the checkout process, customers with a 3D-Secure credit card are asked
for an authorization password that is assigned by their issuing credit card
company. With this additional authentication check, security is increased for
the credit card holder and the Online Shop.
The bank which issued your credit card can assist you if you are having
difficulties with this process.
--------------------------------------------------------------------------------
RETURNS & EXCHANGE
RETURNS PROCESS & POLICY
Swarovski's top priority is our customer satisfaction. You may return your
online order up to 14 days after receipt (with the exception of Gift Cards and
Swarovski Masks if unpacked due to hygienic reasons). To return your order
please proceed as follows:
STEP 1:
To register your return, please go to returns.swarovski.com to get your return
label / QR Code.
STEP 2:
Enter your online order number and email address and follow the instructions to
complete the return registration and receive your unique QR code or return
label.
STEP 3:
Pack the item(s) to be returned in the original carton using the original
packaging materials.
STEP 4:
Fill in the return form and return the form with the merchandise. Include the
number of returned articles and the reason for return, with the reasons. It is
very important that you include the return form with your package so that we can
process your return within 24 hours of receipt.
STEP 5:
Return the parcel according to the instructions of your chosen return carrier.
STEP 6:
Keep the proof of return postage.
STEP 7:
Allow approximately 14 working days for the return process. Once your online
return has been processed, you will receive a return confirmation email and the
refund will be processed. Refunds can take up to 10 working days to show on your
account. You can track your return parcel with the link provided by the return
carrier.
--------------------------------------------------------------------------------
CAN I EXCHANGE MY PURCHASE?
It is not possible to replace, nor exchange returned products.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.
--------------------------------------------------------------------------------
CAN I RETURN SALE ITEMS?
Our returns policy covers all items (except Gift Cards and Swarovski Masks if
unpacked due to hygienic reasons), including those on promotion or sale.
--------------------------------------------------------------------------------
BUNDLE AND SET RETURN
For items which come in a single box (“normal set”), if you wish to return any
of the items within the normal set, you will have to return all the items that
were part of the normal set. Swarovski will not accept returns of individual
items within the normal set and will only accept returns of the entire normal
set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result
of purchasing one or more items (e.g. buy 3 items and get 10% off each item or
where savings for each product are stated), you can return any of the items
purchased separately. However, in case you choose to return any items purchased
as a bundled set, kindly note that Swarovski will adjust the promotional price
by charging you the regular price for the remaining items that you purchased as
part of the bundle. Accordingly, Swarovski will deduct from the amount to be
refunded to you (i.e. the discounted price paid for the item(s) in the bundle
that you have returned) the difference between the regular price and the
discounted price of the remaining items in the bundle that you do not return.
--------------------------------------------------------------------------------
CAN I CANCEL MY ORDER?
We work hard to process your order quickly and efficiently to get your purchases
out for delivery as soon as possible, cancelation of an order may be possible if
you contact by phone within 30 minutes of receipt of your order confirmation
Please do not send an E-Mail or use the contact form if you need to cancel your
order as the time taken for us to receive your message will mean that the order
is already being processed by our warehouse and cancellation will not be
possible.
Our Customer Relations Department is available from Monday to Friday, from 9am
to 6pm, excluding bank holidays. If cancelation is no longer possible, unwanted
items would need to be returned per our returns policy.
If cancelation is no longer possible, unwanted items would need to be returned
per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery
partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation
email and a full refund on the same payment method used to place the order.
We work hard to process your order quickly and efficiently to get your purchases
out for delivery as soon as possible, cancelation of an order is only possible
up to approximately 30 minutes from the receipt of the order confirmation email.
Please contact customer relations via Live Chat or phone to see if a cancelation
is possible.
Our Customer Relations Department is available from Monday to Friday, from 8am
to 1am, excluding bank holidays
If cancelation is no longer possible, unwanted items would need to be returned
per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery
partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation
email and a full refund on the same payment method used to place the order.
--------------------------------------------------------------------------------
Can I return my online order to a Swarovski store?
All online returns (except for Gift Cards, Creators Lab products and Swarovski
Masks (due to hygiene reasons)) will be accepted in all participating Swarovski
Click & Collect stores. Please find your nearest participant store by using our
store finder.
Once your online return has been processed, you will receive a return
confirmation email and the refund will be processed.
--------------------------------------------------------------------------------
CLICK & COLLECT
HOW DOES CLICK & COLLECT WORK?
Swarovski’s Click & Collect service means that you can now order online on
Swarovski.com, save the shipping costs and collect your order for FREE from your
selected Swarovski Click & Collect store.
--------------------------------------------------------------------------------
WHEN CAN I COLLECT MY ORDER?
We will send you an email when your order is ready to collect from your selected
Click & Collect store.
--------------------------------------------------------------------------------
HOW CAN I COLLECT MY ORDER?
Please bring a copy of your order confirmation email and the original payment
card as identification (or proof of ID if you used a different payment method).
We cannot release your order without seeing your ID and orders cannot be
collected by a third party on your behalf.
--------------------------------------------------------------------------------
HOW LONG WILL YOU HOLD MY ORDER?
We will hold your order in store for 7 days, after which we will cancel it and
issue a refund.
--------------------------------------------------------------------------------
WHICH STORE WILL MY ORDER GO TO?
You will receive an email confirmation with the store you selected to collect
your item (s) from after placing the online order in Swarovski.com
--------------------------------------------------------------------------------
CLICK & RESERVE
HOW DOES CLICK & RESERVE WORK?
You can reserve free of charge selected products at participating stores via
Swarovski.com. Using Click & Reserve, no commitment to purchase is made.
Prices in stores may differ.
If your chosen product is available for reservation, the ‘Reserve in store’
button will show on the product detail page.
--------------------------------------------------------------------------------
WHEN TO COLLECT MY RESERVATION?
Your reservation request will be sent to your chosen Click & Reserve store. Once
it is confirmed and then ready for purchase, you will receive a confirmation
email.
Please be aware that, during peak seasons, the processing time may be longer.
--------------------------------------------------------------------------------
HOW DO I COLLECT MY RESERVATION?
A copy of your reservation confirmation email or your reservation ID number.
--------------------------------------------------------------------------------
HOW LONG IS MY RESERVATION HELD?
We will hold your reservation in store for 2 days.
--------------------------------------------------------------------------------
WHERE WILL MY RESERVATION GO?
You will receive an email confirmation with the store you would like to collect
your item (s) from after placing the reservation request.
--------------------------------------------------------------------------------
WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is
ready to collect from your selected Click & Collect store, please check the
store’s opening times.
--------------------------------------------------------------------------------
HOW CAN I APPLY A DISCOUNT VOUCHER TO MY RESERVATION?
Submit the reservation request and bring your voucher to the selected store when
you collect your reserved item, the discount can only be applied in store.
--------------------------------------------------------------------------------
HOW CAN I CANCEL MY RESERVATION?
There is no need to cancel a reservation. The reservation will be automatically
cancelled after 2 days.
--------------------------------------------------------------------------------
GIFT CARDS & VOUCHERS
VOUCHER NOT WORKING
If you are having difficulty applying your voucher or gift card please consider
the following advise.
Vouchers
Discount and money off vouchers are entered on the shopping bag page.
If the voucher is not accepted, please check the following:
* Voucher is still in date
* Item being purchased is not excluded in the T & Cs.
* Voucher is valid for online purchases.
* You are not entering a 16 digit gift card code.
* Gift Cards
* Gift Cards are entered on step 3 of the checkout process and are considered
to be a form of payment.
* If the gift card is not accepted, please check the following: - The 16 digit
gift card number is entered correctly.
* The correct PIN number has been applied.
* You are not entering a money off or discount voucher code. Please note, you
are only able to redeem 1 gift card per order.
--------------------------------------------------------------------------------
HOW DO I APPLY MY VOUCHER CODE?
To redeem your voucher code, please follow these easy steps:
Once you have selected all the items you wish to purchase, on the shopping bag
page you can type the voucher code in the “ADD A VOUCHER CODE” field of the
shopping bag and click on “APPLY CODE”. You will get a visual confirmation that
your voucher code has been redeemed.
Please note that only one voucher can be redeemed per purchase.
Redemption as part of a SALE or other offers or promotions, as well as combining
vouchers with other discounts or product vouchers, is not possible.
Orders made in the past, reduced products, Gift Cards, Annual and Limited
Editions, The Swarovski Remix Collection, SCS products, and special sculptures
such as the Crystal Myriad collection are excluded.
--------------------------------------------------------------------------------
HOW DO I REDEEM MY GIFT CARD?
To redeem your gift card, please follow these easy steps:
- Add items you wish to purchase to the shopping bag
- Click on the shopping bag
- Add gift bag or greeting card if required
- Add a discount voucher code if you have one, click ""APPLY CODE""
- Click ""CHECKOUT""
- Enter your billing and shipping address
- Choose the suitable delivery option
- Pay with gift card and enter your gift card code (16 digit) in the appropriate
field (checkout page)
- Continue with “NEXT”
- You will see a visual confirmation that your gift card has been redeemed. The
price will appear adjusted.
--------------------------------------------------------------------------------
DO YOU OFFER FREE GIFTS?
Swarovski sometimes offers free gift promotions.
Free gifts are offered for a limited time or as long as stocks last. Minimum
order values and other conditions apply. This information is communicated on the
website during such promotions.
--------------------------------------------------------------------------------
Enter order details
Please enter your order details, which are provided in the confirmation email
and the invoice.
* Mandatory Fields
Order Number *
Please enter a valid valuePlease enter the order number.
Last name *
Please enter a valid valuePlease enter your last name.The number of characters
for this field must be between 0 and 35
View order status
$(this).closest('#orderTrackingFormConfigWrapper').find('.js-orderTrackingFormConfig')
.formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid:
null, invalid: null, validating: null }, fields: {
'values[orderTrackingFormDefinition_orderCode]': { trigger: 'blur', validators:
{ callback: { callback: function(value, validator, $field) { var messages = [];
var messagesEN = []; var errorOccured = false; if
($field.attr('regexCheckDisabled') === 'true') { return true; } if
(!value.trim().match(new RegExp('^[a-zA-Z0-9]*$', ''))) { messages.push('The
order number must only contain alphanumerical characters.');
messagesEN.push('The order number must only contain alphanumerical
characters.'); errorOccured |= true; } if (errorOccured) { return { valid:
false, message: messages.join('<br/>'), message_en: messagesEN } } else { return
true; } } }, notEmpty: { message: 'Please enter the order number.', message_en:
'Please enter the order number.' }, } },
'values[orderTrackingFormDefinition_lastName]': { trigger: 'blur', validators: {
callback: { callback: function(value, validator, $field) { var messages = [];
var messagesEN = []; var errorOccured = false; if
($field.attr('regexCheckDisabled') === 'true') { return true; } if
(!value.trim().match(new RegExp('^[.
\\u3000\'\\-a-zA-Z\\u00C0-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF]*$',
''))) { messages.push('Please enter letters only (no full stops)');
messagesEN.push('Please enter letters only (no full stops)'); errorOccured |=
true; } if (!value.trim().match(new
RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F.
\\u3000\'\\-].*$)', ''))) { messages.push('Minimum length is 2 characters');
messagesEN.push('Minimum length is 2 characters'); errorOccured |= true; } if
(errorOccured) { return { valid: false, message: messages.join('<br/>'),
message_en: messagesEN } } else { return true; } } }, notEmpty: { message:
'Please enter your last name.', message_en: 'Please enter your last name.' },
stringLength: { message: 'The number of characters for this field must be
between 0 and 35', message_en: 'The number of characters for this field must be
between 0 and 35', min: 0 , max: 35 }, } } } } ) .on('success.field.fv',
function() { /* note: we need to check if there is an error in the form, as the
plugin does a validation on field level. Validating the whole form on blur of a
field is no option, as the customer does not want to see error messages on all
fields when entering one field. In case of an error on at least one field we
disable the submit button manually */ var $form = $(this).closest('form'); if
($form.find('.form-group.has-error').length > 0) { var $button =
$form.find('.js-button'); if (!$button.hasClass('disabled')) {
$button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of
field */ var messages = data.fv.getMessages(data.element); /* Get the error
message content of the field */ var errorContent =
data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden
error message of the field */ var errorField =
errorContent.find('.swa-form-input__error-message[data-field="' + data.field +
'"][style="display: none;"]'); /* Loop over the messages */ for (var i in
messages) { if (errorField[1] == undefined) { var newErrorContainer =
document.createElement("small"); $(newErrorContainer).attr("class",
"swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]); if
(errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); }
errorContent.append(newErrorContainer); } } } }) .on('success.field.fv',
function(e, data) { /* Remove the field messages */ $errorContent =
data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field +
'"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
}) .on('success.form.fv', function() { var formId = 'orderTracking'; if (!formId
|| formId === 'cfRequest' || formId === 'cfResponse') { formId =
'orderTrackingFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var
replaceDatePatternWithValue = function(mandatory, fieldConfigCode,
fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year =
$("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode +
"_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date =
date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date =
date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode +
'_hidden'); if (mandatory) { hiddenDateField.val(date); } else {
hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation =
function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+
fieldId + ']'); }; var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){ molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove(); } };
ORDER
ORDER
CAN I EDIT MY ACCOUNT?
Please login first, afterwards in the My Account section you can access and
change your personal details at any time.
--------------------------------------------------------------------------------
CAN I RESET MY PASSWORD?
To change your password, please first click on the “LOGIN” icon. You will be
taken to the My Account page, where you can then click on the link “FORGOT YOUR
PASSWORD”.
Alternatively, you may click on this link to go to the login page
https://www.swarovski.com/en-CA/login/
--------------------------------------------------------------------------------
CAN I CANCEL MY ORDER?
We work hard to process your order quickly and efficiently to get your purchases
out for delivery as soon as possible, cancelation of an order may be possible if
you contact by phone within 30 minutes of receipt of your order confirmation
Please do not send an E-Mail or use the contact form if you need to cancel your
order as the time taken for us to receive your message will mean that the order
is already being processed by our warehouse and cancellation will not be
possible.
Our Customer Relations Department is available from Monday to Friday, from 9am
to 6pm, excluding bank holidays. If cancelation is no longer possible, unwanted
items would need to be returned per our returns policy.
If cancelation is no longer possible, unwanted items would need to be returned
per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery
partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation
email and a full refund on the same payment method used to place the order.
We work hard to process your order quickly and efficiently to get your purchases
out for delivery as soon as possible, cancelation of an order is only possible
up to approximately 30 minutes from the receipt of the order confirmation email.
Please contact customer relations via Live Chat or phone to see if a cancelation
is possible.
Our Customer Relations Department is available from Monday to Friday, from 8am
to 1am, excluding bank holidays
If cancelation is no longer possible, unwanted items would need to be returned
per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery
partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation
email and a full refund on the same payment method used to place the order.
--------------------------------------------------------------------------------
CAN I ADD ITEMS TO MY ORDER?
Once an order has been successfully placed, it cannot be amended in our system.
The entire order could be cancelled up to approximately 30 minutes from the
receipt of the order confirmation email. To see if cancellation is possible,
please contact Customer Relations via Live Chat or phone. This would allow you
to place a new order.
If cancellation was not possible, please place a new order for the additional
items.
--------------------------------------------------------------------------------
ADD A GREETING CARD/GIFT BAG
Once the order has been successfully placed, within approximately 30 minutes
from the receipt of the order confirmation email, you can still contact our
customer relations to see if it is possible to add a greeting card or a gift
bag.
To see if it is still possible to add a greeting card or gift bag, please
contact customer relations via Live Chat or phone.
Our customer relations department is available from Monday to Sunday, from 8am
to 1am EST including holidays
--------------------------------------------------------------------------------
ARE MY PERSONAL DETAILS SAFE?
For security reasons, Swarovski Crystal Online does not save credit card
information. The data is immediately passed to the company's partner systems for
payment processing.
If you believe that someone has tried to misuse your credit card, please follow
the instructions of your credit card issuer immediately and contact customer
relations.
--------------------------------------------------------------------------------
IS YOUR ONLINE SHOP SECURE?
The details provided to Swarovski will not be forwarded to any third parties
under any circumstances.
Swarovski Crystal Online uses cookies to tailor its products and services. This
enables the Online Shop to recognise your browser and to offer you more
personalised service. Cookies can be deactivated at any time in your browser.
--------------------------------------------------------------------------------
WEBSITE ISSUE
If you are having issues with the functionality of our website, before
contacting our support team, please taking the following steps:
1. Clear cookies.
2. Clear cache
3. Clear browser history
As every browser has different ways to clear these settings, please ensure you
follow the correct instructions for your browser.
Clearing these settings can force your browser to reload the latest version of
our website and helps to ensure the best possible browsing experience.
If you are still having trouble with the website, please provide us with the
following information:
* URL (normally displayed at the top of the webpage and will be at least
www.swarovski.com)
* Device (laptop, desktop, smartphone, tablet)
* Device Make
* Browser (chrome, internet explorer, safari, Firefox etc)
* Browser version
* The steps you took before the error appeared
* A screenshot of the error.
This information will help us narrow down the cause of the problem, which will
in turn speed up the resolution.
--------------------------------------------------------------------------------
WHAT IS THE WISH LIST?
This service is available to registered users of the Online Shop.
Your wish list may contain up to twenty products that may be bought later or
marked as gifts ideas. Articles in your wish list can be purchased at any time
by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.
--------------------------------------------------------------------------------
EXCLUSIVE MASTERPIECES?
To ensure the safe delivery of our highly valuable Crystal Myriad and
licensed-in pieces, which are only crafted on demand and feature Swarovski’s
exclusive Pointiage® technique, a personalized premium delivery service is
included with their purchase. Your delivery will be tracked very closely, and
you will be provided with detailed delivery information.
--------------------------------------------------------------------------------
SHIPPING
SHIPPING
SHIPPING TERMS & CONDITIONS
Orders placed from Monday to Friday by 13:00 EST will be processed and shipped
the same business day.
Orders placed on weekends and national holidays will be processed and shipped
the next business day.
An express delivery option is available in selected territories for last-minute
purchases.
No deliveries are made on weekends or public holidays.
Shipping time: 2-4 Business Days after processing and shipping
Shipping Cost: CAD 10.95
Free shipping over: CAD 120
Express shipping time: 1 Business Day after processing and shipping
Shipping Cost: CAD 21
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain
the property of Swarovski until receipt of final payment. Our delivery partner
UPS handle all shipments in Canada.
When ordered by the last delivery dates communicated, items will usually be
delivered on time. Deliveries may be delayed due to unforeseen irregularities on
the part of our delivery partners. Swarovski can assume no liability in such
cases.
We do not ship orders or schedule deliveries on public holidays therefore
deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium
delivery service is included with their purchase, please note it may take up to
2 weeks before the parcel is shipped, and you are notified via email.
--------------------------------------------------------------------------------
CAN I CHANGE DELIVERY ADDRESS?
It is not always possible to change the delivery address or delivery date once
the parcel is in transit. You might have the possibility to organise the
delivery of your parcel in the most suitable way for you, by utilising our
delivery partners’ web portal.
For standard delivery Parcel Force offers the Flex Delivery service where you
can manage your delivery, please refer to the email sent by our delivery
partner.
--------------------------------------------------------------------------------
SHIP TO ANOTHER COUNTRY/REGION?
Delivery to another country/region is not possible. Please place the order in
the online shop of the country/region where the parcel is being delivered to.
You can change country/region and language by clicking on the country/region
name in the country/region selector menu.
--------------------------------------------------------------------------------
WHERE IS MY PARCEL?
Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if
someone else at your address has accepted it, alternatively your parcel may have
been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it
in your letter box.
In case you cannot locate your parcel, please contact customer relations, please
have your order number and tracking number to hand.
--------------------------------------------------------------------------------
PAYMENT
PAYMENT
What payment methods can I use?
Swarovski accepts the following forms of payment for online purchases
Visa
Mastercard
American Express
Diners Club
Alipay
Unionpay
Paypal
Google Pay
Apple Pay
PayPal
PayPal is a safe and efficient way to pay for your order in the Swarovski online
shop.
PayPal enables you to securely send payments online with your credit card, bank
account or PayPal account balance.
Swarovski also offers the option to checkout with PayPal Express.
It's a fast and secure way to bypass guest checkout and purchase our products
online. PayPal has all your details saved, so all it takes is an email address
and password to complete your online purchase safely.
When using PayPal Express, be aware that the shipping address of your order will
be auto-populated with the address you have registered on your account.
Credit Cards
When paying with credit card, please fill in the required credit card details
including the security code (CVC2/CVV2).
Your credit card will only be debited once your order has been confirmed.
If your payment is declined, please contact your bank or financial institution
for assistance.
The purchase of Swarovski products takes place at Swarovski Canada Limited,
headquartered in Canada.
Please be aware that credit card companies may charge additional fees for credit
card purchases made abroad.
--------------------------------------------------------------------------------
DO ONLINE PRICES INCLUDE TAXES?
All prices displayed on www.swarovski.com include the appropriate taxes for
countries/states/provinces where such taxes are applicable.
--------------------------------------------------------------------------------
CAN I HAVE THE VAT REFUNDED?
All orders placed through the Swarovski Online Shop are exempt from VAT refunds.
The VAT is calculated according to the tax regulations of the country of the
online shop in which the order was submitted.
--------------------------------------------------------------------------------
WHAT IS 3D SECURE?
The 3D-Secure protocol is an additional security layer that further prevents
credit card fraud for online payments.
During the checkout process, customers with a 3D-Secure credit card are asked
for an authorization password that is assigned by their issuing credit card
company. With this additional authentication check, security is increased for
the credit card holder and the Online Shop.
The bank which issued your credit card can assist you if you are having
difficulties with this process.
--------------------------------------------------------------------------------
RETURNS & EXCHANGE
RETURNS & EXCHANGE
RETURNS PROCESS & POLICY
Swarovski's top priority is our customer satisfaction. You may return your
online order up to 14 days after receipt (with the exception of Gift Cards and
Swarovski Masks if unpacked due to hygienic reasons). To return your order
please proceed as follows:
STEP 1:
To register your return, please go to returns.swarovski.com to get your return
label / QR Code.
STEP 2:
Enter your online order number and email address and follow the instructions to
complete the return registration and receive your unique QR code or return
label.
STEP 3:
Pack the item(s) to be returned in the original carton using the original
packaging materials.
STEP 4:
Fill in the return form and return the form with the merchandise. Include the
number of returned articles and the reason for return, with the reasons. It is
very important that you include the return form with your package so that we can
process your return within 24 hours of receipt.
STEP 5:
Return the parcel according to the instructions of your chosen return carrier.
STEP 6:
Keep the proof of return postage.
STEP 7:
Allow approximately 14 working days for the return process. Once your online
return has been processed, you will receive a return confirmation email and the
refund will be processed. Refunds can take up to 10 working days to show on your
account. You can track your return parcel with the link provided by the return
carrier.
--------------------------------------------------------------------------------
CAN I EXCHANGE MY PURCHASE?
It is not possible to replace, nor exchange returned products.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.
--------------------------------------------------------------------------------
CAN I RETURN SALE ITEMS?
Our returns policy covers all items (except Gift Cards and Swarovski Masks if
unpacked due to hygienic reasons), including those on promotion or sale.
--------------------------------------------------------------------------------
BUNDLE AND SET RETURN
For items which come in a single box (“normal set”), if you wish to return any
of the items within the normal set, you will have to return all the items that
were part of the normal set. Swarovski will not accept returns of individual
items within the normal set and will only accept returns of the entire normal
set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result
of purchasing one or more items (e.g. buy 3 items and get 10% off each item or
where savings for each product are stated), you can return any of the items
purchased separately. However, in case you choose to return any items purchased
as a bundled set, kindly note that Swarovski will adjust the promotional price
by charging you the regular price for the remaining items that you purchased as
part of the bundle. Accordingly, Swarovski will deduct from the amount to be
refunded to you (i.e. the discounted price paid for the item(s) in the bundle
that you have returned) the difference between the regular price and the
discounted price of the remaining items in the bundle that you do not return.
--------------------------------------------------------------------------------
CAN I CANCEL MY ORDER?
We work hard to process your order quickly and efficiently to get your purchases
out for delivery as soon as possible, cancelation of an order may be possible if
you contact by phone within 30 minutes of receipt of your order confirmation
Please do not send an E-Mail or use the contact form if you need to cancel your
order as the time taken for us to receive your message will mean that the order
is already being processed by our warehouse and cancellation will not be
possible.
Our Customer Relations Department is available from Monday to Friday, from 9am
to 6pm, excluding bank holidays. If cancelation is no longer possible, unwanted
items would need to be returned per our returns policy.
If cancelation is no longer possible, unwanted items would need to be returned
per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery
partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation
email and a full refund on the same payment method used to place the order.
We work hard to process your order quickly and efficiently to get your purchases
out for delivery as soon as possible, cancelation of an order is only possible
up to approximately 30 minutes from the receipt of the order confirmation email.
Please contact customer relations via Live Chat or phone to see if a cancelation
is possible.
Our Customer Relations Department is available from Monday to Friday, from 8am
to 1am, excluding bank holidays
If cancelation is no longer possible, unwanted items would need to be returned
per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery
partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation
email and a full refund on the same payment method used to place the order.
--------------------------------------------------------------------------------
Can I return my online order to a Swarovski store?
All online returns (except for Gift Cards, Creators Lab products and Swarovski
Masks (due to hygiene reasons)) will be accepted in all participating Swarovski
Click & Collect stores. Please find your nearest participant store by using our
store finder.
Once your online return has been processed, you will receive a return
confirmation email and the refund will be processed.
--------------------------------------------------------------------------------
Click & Collect
CLICK & COLLECT
HOW DOES CLICK & COLLECT WORK?
Swarovski’s Click & Collect service means that you can now order online on
Swarovski.com, save the shipping costs and collect your order for FREE from your
selected Swarovski Click & Collect store.
--------------------------------------------------------------------------------
WHEN CAN I COLLECT MY ORDER?
We will send you an email when your order is ready to collect from your selected
Click & Collect store.
--------------------------------------------------------------------------------
HOW CAN I COLLECT MY ORDER?
Please bring a copy of your order confirmation email and the original payment
card as identification (or proof of ID if you used a different payment method).
We cannot release your order without seeing your ID and orders cannot be
collected by a third party on your behalf.
--------------------------------------------------------------------------------
HOW LONG WILL YOU HOLD MY ORDER?
We will hold your order in store for 7 days, after which we will cancel it and
issue a refund.
--------------------------------------------------------------------------------
WHICH STORE WILL MY ORDER GO TO?
You will receive an email confirmation with the store you selected to collect
your item (s) from after placing the online order in Swarovski.com
--------------------------------------------------------------------------------
CLICK & RESERVE
CLICK & RESERVE
HOW DOES CLICK & RESERVE WORK?
You can reserve free of charge selected products at participating stores via
Swarovski.com. Using Click & Reserve, no commitment to purchase is made.
Prices in stores may differ.
If your chosen product is available for reservation, the ‘Reserve in store’
button will show on the product detail page.
--------------------------------------------------------------------------------
WHEN TO COLLECT MY RESERVATION?
Your reservation request will be sent to your chosen Click & Reserve store. Once
it is confirmed and then ready for purchase, you will receive a confirmation
email.
Please be aware that, during peak seasons, the processing time may be longer.
--------------------------------------------------------------------------------
HOW DO I COLLECT MY RESERVATION?
A copy of your reservation confirmation email or your reservation ID number.
--------------------------------------------------------------------------------
HOW LONG IS MY RESERVATION HELD?
We will hold your reservation in store for 2 days.
--------------------------------------------------------------------------------
WHERE WILL MY RESERVATION GO?
You will receive an email confirmation with the store you would like to collect
your item (s) from after placing the reservation request.
--------------------------------------------------------------------------------
WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is
ready to collect from your selected Click & Collect store, please check the
store’s opening times.
--------------------------------------------------------------------------------
HOW CAN I APPLY A DISCOUNT VOUCHER TO MY RESERVATION?
Submit the reservation request and bring your voucher to the selected store when
you collect your reserved item, the discount can only be applied in store.
--------------------------------------------------------------------------------
HOW CAN I CANCEL MY RESERVATION?
There is no need to cancel a reservation. The reservation will be automatically
cancelled after 2 days.
--------------------------------------------------------------------------------
GIFT CARDS & VOUCHERS
GIFT CARDS & VOUCHERS
VOUCHER NOT WORKING
If you are having difficulty applying your voucher or gift card please consider
the following advise.
Vouchers
Discount and money off vouchers are entered on the shopping bag page.
If the voucher is not accepted, please check the following:
* Voucher is still in date
* Item being purchased is not excluded in the T & Cs.
* Voucher is valid for online purchases.
* You are not entering a 16 digit gift card code.
* Gift Cards
* Gift Cards are entered on step 3 of the checkout process and are considered
to be a form of payment.
* If the gift card is not accepted, please check the following: - The 16 digit
gift card number is entered correctly.
* The correct PIN number has been applied.
* You are not entering a money off or discount voucher code. Please note, you
are only able to redeem 1 gift card per order.
--------------------------------------------------------------------------------
HOW DO I APPLY MY VOUCHER CODE?
To redeem your voucher code, please follow these easy steps:
Once you have selected all the items you wish to purchase, on the shopping bag
page you can type the voucher code in the “ADD A VOUCHER CODE” field of the
shopping bag and click on “APPLY CODE”. You will get a visual confirmation that
your voucher code has been redeemed.
Please note that only one voucher can be redeemed per purchase.
Redemption as part of a SALE or other offers or promotions, as well as combining
vouchers with other discounts or product vouchers, is not possible.
Orders made in the past, reduced products, Gift Cards, Annual and Limited
Editions, The Swarovski Remix Collection, SCS products, and special sculptures
such as the Crystal Myriad collection are excluded.
--------------------------------------------------------------------------------
HOW DO I REDEEM MY GIFT CARD?
To redeem your gift card, please follow these easy steps:
- Add items you wish to purchase to the shopping bag
- Click on the shopping bag
- Add gift bag or greeting card if required
- Add a discount voucher code if you have one, click ""APPLY CODE""
- Click ""CHECKOUT""
- Enter your billing and shipping address
- Choose the suitable delivery option
- Pay with gift card and enter your gift card code (16 digit) in the appropriate
field (checkout page)
- Continue with “NEXT”
- You will see a visual confirmation that your gift card has been redeemed. The
price will appear adjusted.
--------------------------------------------------------------------------------
DO YOU OFFER FREE GIFTS?
Swarovski sometimes offers free gift promotions.
Free gifts are offered for a limited time or as long as stocks last. Minimum
order values and other conditions apply. This information is communicated on the
website during such promotions.
--------------------------------------------------------------------------------
ORDER STATUS
Enter order details
Please enter your order details, which are provided in the confirmation email
and the invoice.
* Mandatory Fields
Order Number *
Please enter a valid valuePlease enter the order number.
Last name *
Please enter a valid valuePlease enter your last name.The number of characters
for this field must be between 0 and 35
View order status
$(this).closest('#orderTrackingFormConfigWrapper').find('.js-orderTrackingFormConfig')
.formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid:
null, invalid: null, validating: null }, fields: {
'values[orderTrackingFormDefinition_orderCode]': { trigger: 'blur', validators:
{ callback: { callback: function(value, validator, $field) { var messages = [];
var messagesEN = []; var errorOccured = false; if
($field.attr('regexCheckDisabled') === 'true') { return true; } if
(!value.trim().match(new RegExp('^[a-zA-Z0-9]*$', ''))) { messages.push('The
order number must only contain alphanumerical characters.');
messagesEN.push('The order number must only contain alphanumerical
characters.'); errorOccured |= true; } if (errorOccured) { return { valid:
false, message: messages.join('<br/>'), message_en: messagesEN } } else { return
true; } } }, notEmpty: { message: 'Please enter the order number.', message_en:
'Please enter the order number.' }, } },
'values[orderTrackingFormDefinition_lastName]': { trigger: 'blur', validators: {
callback: { callback: function(value, validator, $field) { var messages = [];
var messagesEN = []; var errorOccured = false; if
($field.attr('regexCheckDisabled') === 'true') { return true; } if
(!value.trim().match(new RegExp('^[.
\\u3000\'\\-a-zA-Z\\u00C0-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF]*$',
''))) { messages.push('Please enter letters only (no full stops)');
messagesEN.push('Please enter letters only (no full stops)'); errorOccured |=
true; } if (!value.trim().match(new
RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F.
\\u3000\'\\-].*$)', ''))) { messages.push('Minimum length is 2 characters');
messagesEN.push('Minimum length is 2 characters'); errorOccured |= true; } if
(errorOccured) { return { valid: false, message: messages.join('<br/>'),
message_en: messagesEN } } else { return true; } } }, notEmpty: { message:
'Please enter your last name.', message_en: 'Please enter your last name.' },
stringLength: { message: 'The number of characters for this field must be
between 0 and 35', message_en: 'The number of characters for this field must be
between 0 and 35', min: 0 , max: 35 }, } } } } ) .on('success.field.fv',
function() { /* note: we need to check if there is an error in the form, as the
plugin does a validation on field level. Validating the whole form on blur of a
field is no option, as the customer does not want to see error messages on all
fields when entering one field. In case of an error on at least one field we
disable the submit button manually */ var $form = $(this).closest('form'); if
($form.find('.form-group.has-error').length > 0) { var $button =
$form.find('.js-button'); if (!$button.hasClass('disabled')) {
$button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of
field */ var messages = data.fv.getMessages(data.element); /* Get the error
message content of the field */ var errorContent =
data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden
error message of the field */ var errorField =
errorContent.find('.swa-form-input__error-message[data-field="' + data.field +
'"][style="display: none;"]'); /* Loop over the messages */ for (var i in
messages) { if (errorField[1] == undefined) { var newErrorContainer =
document.createElement("small"); $(newErrorContainer).attr("class",
"swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]); if
(errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); }
errorContent.append(newErrorContainer); } } } }) .on('success.field.fv',
function(e, data) { /* Remove the field messages */ $errorContent =
data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field +
'"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
}) .on('success.form.fv', function() { var formId = 'orderTracking'; if (!formId
|| formId === 'cfRequest' || formId === 'cfResponse') { formId =
'orderTrackingFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var
replaceDatePatternWithValue = function(mandatory, fieldConfigCode,
fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year =
$("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode +
"_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date =
date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date =
date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode +
'_hidden'); if (mandatory) { hiddenDateField.val(date); } else {
hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation =
function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+
fieldId + ']'); }; var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){ molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove(); } };
DO YOU NEED HELP?
--------------------------------------------------------------------------------
CUSTOMER SERVICE
OPENING HOURS
Mon - Sun 08:00 - 00:00 EDT Time
PHONE
+ 1 833 530 2682
Email address
Customer_Service_CA@Swarovski.com
dispatcher-check
SWAROVSKI CLUB
Be first to receive updates on new collections, style inspiration, gift ideas
and exclusive access. Sign-up today and receive 10% off* your first purchase.
*Exclusions apply
Join the club
Email *
Please enter your email address.Please enter your email address.The number of
characters for this field must be between 0 and 70
Set a password *
Please enter a valid valuePlease enter a password.
or
Continue with Facebook Continue with Google
By clicking "Join the Club" or Continue with Facebook/Google, I agree to join
the Swarovski Club and I confirm that I have read and accepted the General Terms
and Conditions and Privacy Policy
Join the club
Already a Swarovski Club member? Login here
$(this).closest('#scFooterRegistrationFormConfigWrapper').find('.js-scFooterRegistrationFormConfig')
.formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid:
null, invalid: null, validating: null }, fields: {
'values[scFooterRegistrationFormDefinition_email]': { trigger: 'blur',
validators: { regexp: { regexp: new
RegExp('^(?=.{0,255}$)(?=.{0,64}@)(?:[a-zA-Z0-9!#$%&\'*+\/=?^_‘{|}~-]+(?:\\.[a-zA-Z0-9!#$%&\'*+\/=?^_‘{|}~-]+)*|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f]){1,62}\")@(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?\\.)+(?=[a-zA-Z0-9-]*[a-zA-Z][a-zA-Z0-9-]*$)[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?$',
''), message: 'Please enter your email address.', message_en: 'Please enter your
email address.' }, notEmpty: { message: 'Please enter your email address.',
message_en: 'Please enter your email address.' }, stringLength: { message: 'The
number of characters for this field must be between 0 and 70', message_en: 'The
number of characters for this field must be between 0 and 70', min: 0 , max: 70
}, } }, 'values[scFooterRegistrationFormDefinition_password]': { trigger:
'blur', validators: { callback: { callback: function(value, validator, $field) {
var messages = []; var messagesEN = []; var errorOccured = false; if
($field.attr('regexCheckDisabled') === 'true') { return true; } if
(!value.trim().match(new RegExp('(^$|^(?=.*[0-9])(?=.*[A-Z]).{7,}$)', ''))) {
messages.push('The password does not meet out password policy, please enter a 7
character long password containing at least one number and an uppercase
letter.'); messagesEN.push('The password does not meet out password policy,
please enter a 7 character long password containing at least one number and an
uppercase letter.'); errorOccured |= true; } if (errorOccured) { return { valid:
false, message: messages.join('<br/>'), message_en: messagesEN } } else { return
true; } } }, notEmpty: { message: 'Please enter a password.\n', message_en:
'Please enter a password.\n' }, } }, } } ) .on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a
validation on field level. Validating the whole form on blur of a field is no
option, as the customer does not want to see error messages on all fields when
entering one field. In case of an error on at least one field we disable the
submit button manually */ var $form = $(this).closest('form'); if
($form.find('.form-group.has-error').length > 0) { var $button =
$form.find('.js-button'); if (!$button.hasClass('disabled')) {
$button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of
field */ var messages = data.fv.getMessages(data.element); /* Get the error
message content of the field */ var errorContent =
data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden
error message of the field */ var errorField =
errorContent.find('.swa-form-input__error-message[data-field="' + data.field +
'"][style="display: none;"]'); /* Loop over the messages */ for (var i in
messages) { if (errorField[1] == undefined) { var newErrorContainer =
document.createElement("small"); $(newErrorContainer).attr("class",
"swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]); if
(errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); }
errorContent.append(newErrorContainer); } } } }) .on('success.field.fv',
function(e, data) { /* Remove the field messages */ $errorContent =
data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field +
'"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
}) .on('success.form.fv', function() { var formId = 'scFooterRegistration'; if
(!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId =
'scFooterRegistrationFormDefinition'; } ACC.tracking.pushFormSubmit(formId); });
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode,
fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year =
$("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode +
"_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date =
date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date =
date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode +
'_hidden'); if (mandatory) { hiddenDateField.val(date); } else {
hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation =
function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+
fieldId + ']'); }; var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){ molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove(); } };
Need help?
Connect using our chat
Free shipping
Free standard shipping over $120
Returns
Up to 14 days to return
Previous Next
Customer Care
* Contact Us
* FAQ
* Shipping & Returns
* Product Care & Repair
* COVID-19
About Us
* About Us
* Jobs & Career
* Swarovski Mobility
* Corporate Gifts
* For Professionals
* Sitemap
* Swarovski Created Diamonds
* Kristallwelten
Membership
* Register
* Swarovski Club
* Swarovski Crystal Society (SCS)
Legal
* Website Terms Of Use
* Terms & Conditions
* Privacy Policy
* Cookie Consent
* Imprint
Copyright ⓒ 2021 Swarovski. All rights reserved.
SWAROVSKI and the SWAN logo are registered and trademarks of Swarovski AG.
Cookies blocked
Your browser blocks cookies, please enable cookies and reload to continue using
the website.