www.zen.co.uk Open in urlscan Pro
52.214.245.6  Public Scan

Submitted URL: http://zen.mention-me.com/
Effective URL: https://www.zen.co.uk/broadband
Submission: On January 27 via api from US — Scanned from DE

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Text Content

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GET BETTER CONNECTED WITH ZEN HOME BROADBAND

Award-winning broadband from the UK's only Which? Recommended provider.

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Call us now to move 01706 902954


WHY SHOULD YOU BOOST TO
FULL FIBRE HOME BROADBAND WITH ZEN?

Tree | Zen Internet
The UK's largest B Corp certified broadband provider; we're commited to using
business as a force for good
Awards | Zen Internet
The UK's only Which? recommended provider for broadband
A choice of fibre broadband speeds up to 900Mbps
Want to go 29x faster? With our 900Mbps product, go 29x faster than our lowest
speed available.
No in-contract rises. That’s our Price Promise
Supports use of multiple devices at once

Join Today


Full fibre not available in your area yet?

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You've lost connection. You can't get through to them. And you know, deep down,
that nothing's going to change.

Move on to something better. No upheaval. No hassle. A broadband package that
puts you first.

Let us take care of everything




BIG MEETING?
WE'VE GOT YOU.

No more homeworking headaches. While the rest of the family's doing their online
thing, you'll have plenty of bandwidth for video calls and file sharing.






GAMER?
NO BRAINER.

Rapid downloads with fibre broadband mean less time waiting, more time for
gaming. And with low latency and rock-solid reliability your connection won't be
an excuse for failure! Find your perfect fibre broadband deal and add the fun
back to gaming.





KEEP THE PEACE.
STREAMING WITHOUT SCREAMING.

Keep family harmony. When you've discovered your ideal unlimited broadband deal,
whatever you're streaming, from movies to sport or the latest box sets, do it
all at once in gloriously high quality!


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Have any questions?

Don’t worry, our friendly and helpful customer service team is on hand to help!
You can get in touch with us via email, phone or live chat. Simply visit our
contact us page for all the information.

Please don't hesitate to give us a call on 01706 902 573


SHARING IS CARING...

Don't forget we have a fantastic Refer a Friend scheme too and a new exclusive
offer for you to enjoy! For a limited time only, every time you successfully
refer a friend, family member, neighbour, anyone for that matter to Zen you'll
receive a £25 voucher of your choice from a wide range of retailers. But it
doesn't stop there, because every new friend who signs up to Zen through your
unique link will get a £25 voucher too. It's a win-win!

When you want to tell the world about your internet connection, when your
friends are on the lookout for the best broadband deals, help them switch
broadband provider smoothly and simply.

Invite your friends and start referring here.





WE'RE PROUD TO BE A CERTIFIED B CORP ORGANISATION.

Certified B Corporations are a new kind of business that balances purpose and
profit. They are legally required to consider the impact of their decisions on
their workers, customers, suppliers, community, and the environment. This is a
community of leaders, driving a global movement of people using business as a
force for good. These organisations meet high standards to achieve certification
and Zen is one of them.

You can learn more about B Corp businesses here.





SWITCH FOR GOOD.

We’re a broadband provider that cares – and we make it easy to switch from the
get-go.
Just follow these three steps:



Check availability

Use our postcode checker to make the move and find the best broadband deal for
you.

Choose the one for you

Once you’ve found the broadband service you’re looking for, you can easily place
your order.

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Leave those troubles behind. We sort out the switch for you so you can relax.
All sorted.


DON'T JUST TAKE OUR WORD FOR IT...

We continue to focus on our customer experience and listen to what our customers
have to say. That's why we're one of the only "green" Trustpilot score broadband
providers in the UK and continue to win awards for our service. The next time
you're looking to compare broadband deals, choose your ideal broadband service
and find your Zen.





Make the move today...

93% of customers would recommend Zen. The only Which? recommended broadband
provider.

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FULL FIBRE NOT AVAILABLE IN YOUR AREA YET?


PRE-REGISTER NOW TO FIND OUT WHEN YOU'RE FULL FIBRE READY...

If you’re looking for a lightning fast, reliable connection delivered straight
to your home from an award-winning provider, Zen is here to help! Simply fill in
your details below, and we’ll notify you as soon as our full fibre broadband
network is available in your area! Pre-register now…

THANK YOU FOR REGISTERING YOUR INTEREST, WE WILL BE IN TOUCH WHEN YOU ARE FULL
FIBRE READY.



PLEASE WAIT...

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Select WebToCase: Sales Ledger Case WebToLead: SBR WebToLead: CMM WebToLead:
FTTC Prospect WebToLead: Indirect WebToLead: Inbound WebToLead: Partner Phone
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Important

By completing this form you are consenting for us to contact you with marketing
messages on Zen and fibre availability in your area and relating to your
contract end date. You can opt out at any time, however, you will no longer
receive these notifications.


We are committed to protecting the privacy of our customers. For further
information on how your information is used and stored, please read our full
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AUTO COMPENSATION FAQS




AUTO COMPENSATION FAQS

WHAT IS AUTO COMPENSATION?

The new Ofcom voluntary auto compensation scheme went live on April 1 2019, and
we’ve signed up to it. If you’re a residential or small business landline or
broadband customer, you’ll be eligible to receive automatic compensation when
our service to you falls short of expected standards.

DO I NEED TO DO ANYTHING?

You don’t need to do anything to qualify for auto compensation.

We think it’s a faster, fairer and more efficient way to compensate customers
when something goes wrong, and because it’s automatic you don’t need to make a
claim or sign up to anything.



WHEN WILL I RECEIVE COMPENSATION, AND HOW MUCH WILL I GET?

You'll be entitled to automatic compensation if any of the following happen:



1) Delayed provision
If you’re promised that a new service will go live on a particular date and it
doesn’t, you’ll receive £5.83 per day (including the missed start date) until
the service starts. You won’t receive compensation for the day the service
starts.

So, for example, if your new service is due to go live on a Tuesday but is
delayed until Friday, you’d get £17.49.

If provision is delayed because you miss your appointment, the compensation
calculation will be paused, and will only resume if activation is not completed
at the next engineer visit.

You won't receive compensation if you don't accept the earliest reappointment
date (where applicable).

2) Delayed repair
If your service stops working (total loss of service) and isn’t fixed within two
working days of reporting the fault, you’ll automatically receive £9.33 per day
for each day until the fault is repaired. You won’t receive compensation for the
day the fault is fixed.

So, for example, if you report a fault on a Monday, we’ll have until 23.59 on
Wednesday to get it fixed. If we don’t, you’ll receive compensation for every
full day after that until the fault is fixed. If you report the fault on a
Friday, we’ll have until 23.59 on Tuesday.

You won't receive compensation if:


 * You haven't reported the fault to us
 * The fault is within your own property (like WiFi issues or internal wiring,
   for example)
 * You don't accept the earliest reappointment date (where applicable)

What is a 'total loss of service'?
 * For broadband - a service fault outside your property that prevents you from
   accessing the internet
 * For phone - a service fault outside your property that prevents you from
   making or receiving calls
 * If you experience a total loss of service on your phone line and broadband
   service at the same time, the maximum credit you receive will be fixed at
   £9.33 per day.

3) Missed appointments


If an engineer doesn’t turn up for a scheduled appointment, or the appointment
is cancelled with less than 24 hours’ notice, you’ll receive £29.15
compensation.

You won't receive compensation if you receive more than 24-hours' notice of a
change or cancellation of appointment, or if you miss the appointment.



HOW WILL I RECEIVE MY COMPENSATION?

If you’re eligible to receive compensation (based on any of the above
scenarios), it will be automatically credited to your next bill after the missed
appointment, activation date or fix.

CAN I QUERY MY COMPENSATION?

We will always credit your compensation to you as quickly as possible. However,
we understand that you may wish to query the amount you have (or haven’t)
received.

 * In the event of a delayed repair or provision, please wait 15 full days from
   the date of repair or activation
 * To query a missed appointment, please wait 7 full days

After this time, please contact us and we will do our best to help you.



HOW MUCH COMPENSATION CAN I RECEIVE?

For delayed repair or provision, compensation is calculated to the date the
fault or provision is completed. For missed appointments, you will receive
£29.15 in each instance.

Additionally, for delayed repairs, if we are unable to fix your service after 30
days you will be entitled to leave Zen with no termination charges.



WHAT HAPPENS IF I CANCEL?

In the event that you cancel your order or service prior to completion or
repair, you may still be eligible to receive compensation.

 * For delayed orders, you will be compensated up to the cancellation date.
 * When a faulty service is ceased, you will be compensated up to the service
   cease date or repair date (whichever comes first).




CONTACT US

Speak to our friendly team today

Email us
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Call us
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Start Chat
Phone | Zen Internet
Zen Internet - Home SalesSales
01706 902573
Phone | Zen Internet
Zen Internet - Customer EnquiriesCustomer Enquiries
01706 902001



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Phone | Zen Internet
Zen Internet - Home SalesSales
01706 902573

Phone | Zen Internet
Zen Internet - Customer EnquiriesCustomer Enquiries
01706 902001


Contact Us

Inside Zen

Vacancies

Privacy

Accessibility

Legal Hub

Refer a Friend

Webmail

Complaints

Modern Slavery

Terms of Use


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