www.zen.co.uk
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Submitted URL: http://zen.mention-me.com/
Effective URL: https://www.zen.co.uk/broadband
Submission: On January 27 via api from US — Scanned from DE
Effective URL: https://www.zen.co.uk/broadband
Submission: On January 27 via api from US — Scanned from DE
Form analysis
6 forms found in the DOM<form class="default" id="availabilityChecker-35951">
<div class="form-row align-items-center flex-nowrap">
<div class="col-auto pin">
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<div class="invalid-tooltip">Invalid postcode</div>
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<button type="submit" aria-label="check the line" class="btn btn-sm doCheck btn-ruby" id="lc-residential-btn-REF-0" data-modal="addressSelector">
<span class="d-md-none">Check</span>
<span class="d-none d-md-inline">Get started</span>
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<form class="default" id="availabilityChecker-67801">
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<div>
<div class="form-group w-100 d-flex justify-content-around">
<button type="submit" aria-label="check the line" class="btn btn-sm doCheck btn-ruby" id="lc-residential-btn-REF-1" data-modal="addressSelector">
<span class="d-md-none">Check</span>
<span class="d-none d-md-inline">Get started</span>
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<form class="default" id="availabilityChecker-28011">
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<div class="invalid-tooltip">Invalid postcode</div>
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<div>
<div class="form-group w-100 d-flex justify-content-around">
<button type="submit" aria-label="check the line" class="btn btn-sm doCheck btn-ruby" id="lc-residential-btn-REF-2" data-modal="addressSelector">
<span class="d-md-none">Check</span>
<span class="d-none d-md-inline">Get started</span>
</button>
</div>
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</form>
<form action="">
<div class="form-group">
<select class="form-control addressList" size="5" style="padding:8px;border-radius:6px;"></select>
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<div class="invalid-tooltip">Invalid postcode</div>
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<div>
<div class="form-group w-100 d-flex justify-content-around">
<button type="submit" aria-label="check the line" class="btn btn-sm doCheck btn-ruby" id="lc-residential-btn-REF-5" data-modal="addressSelector">
<span class="d-md-none">Check</span>
<span class="d-none d-md-inline">Get started</span>
</button>
</div>
</div>
</div>
</form>
POST
<form id="fileUploadForm" enctype="multipart/form-data" method="post" target="fileUploadIframe"><input type="file" id="fileSelector" name="file" style="display: none;"><input name="filename" type="hidden"></form>
Text Content
Toggle navigation * Home Broadband & Phone * * HOME BROADBAND * Full fibre broadband * Superfast fibre broadband * Fast broadband * EveryRoom * Working from Home * How to switch * Gaming Broadband * Pre-register For Full Fibre * PHONE * Digital Voice * HOSTING & DOMAINS * Hosting * Domains * Our Story * * PURPOSE * Our History * Our Customers * Our Network * Awards * Accreditations * Blog * PLANET * Net Zero * B Corporation * Our journey * Reports and resources * PEOPLE * Diversity, Equity, Inclusion & Belonging * Women In Tech * My Account * Help * Contact Us * Business * Partners GET BETTER CONNECTED WITH ZEN HOME BROADBAND Award-winning broadband from the UK's only Which? Recommended provider. Invalid postcode Check Get started Invalid postcode Check Get started Invalid postcode Check Get started SELECT YOUR ADDRESS Help me choose Let me choose Close Address not listed? As Voted By Call us now to move 01706 902954 WHY SHOULD YOU BOOST TO FULL FIBRE HOME BROADBAND WITH ZEN? Tree | Zen Internet The UK's largest B Corp certified broadband provider; we're commited to using business as a force for good Awards | Zen Internet The UK's only Which? recommended provider for broadband A choice of fibre broadband speeds up to 900Mbps Want to go 29x faster? With our 900Mbps product, go 29x faster than our lowest speed available. No in-contract rises. That’s our Price Promise Supports use of multiple devices at once Join Today Full fibre not available in your area yet? Pre-register here You've lost connection. You can't get through to them. And you know, deep down, that nothing's going to change. Move on to something better. No upheaval. No hassle. A broadband package that puts you first. Let us take care of everything BIG MEETING? WE'VE GOT YOU. No more homeworking headaches. While the rest of the family's doing their online thing, you'll have plenty of bandwidth for video calls and file sharing. GAMER? NO BRAINER. Rapid downloads with fibre broadband mean less time waiting, more time for gaming. And with low latency and rock-solid reliability your connection won't be an excuse for failure! Find your perfect fibre broadband deal and add the fun back to gaming. KEEP THE PEACE. STREAMING WITHOUT SCREAMING. Keep family harmony. When you've discovered your ideal unlimited broadband deal, whatever you're streaming, from movies to sport or the latest box sets, do it all at once in gloriously high quality! Person on support call Have any questions? Don’t worry, our friendly and helpful customer service team is on hand to help! You can get in touch with us via email, phone or live chat. Simply visit our contact us page for all the information. Please don't hesitate to give us a call on 01706 902 573 SHARING IS CARING... Don't forget we have a fantastic Refer a Friend scheme too and a new exclusive offer for you to enjoy! For a limited time only, every time you successfully refer a friend, family member, neighbour, anyone for that matter to Zen you'll receive a £25 voucher of your choice from a wide range of retailers. But it doesn't stop there, because every new friend who signs up to Zen through your unique link will get a £25 voucher too. It's a win-win! When you want to tell the world about your internet connection, when your friends are on the lookout for the best broadband deals, help them switch broadband provider smoothly and simply. Invite your friends and start referring here. WE'RE PROUD TO BE A CERTIFIED B CORP ORGANISATION. Certified B Corporations are a new kind of business that balances purpose and profit. They are legally required to consider the impact of their decisions on their workers, customers, suppliers, community, and the environment. This is a community of leaders, driving a global movement of people using business as a force for good. These organisations meet high standards to achieve certification and Zen is one of them. You can learn more about B Corp businesses here. SWITCH FOR GOOD. We’re a broadband provider that cares – and we make it easy to switch from the get-go. Just follow these three steps: Check availability Use our postcode checker to make the move and find the best broadband deal for you. Choose the one for you Once you’ve found the broadband service you’re looking for, you can easily place your order. You’re moving on Leave those troubles behind. We sort out the switch for you so you can relax. All sorted. DON'T JUST TAKE OUR WORD FOR IT... We continue to focus on our customer experience and listen to what our customers have to say. That's why we're one of the only "green" Trustpilot score broadband providers in the UK and continue to win awards for our service. The next time you're looking to compare broadband deals, choose your ideal broadband service and find your Zen. Make the move today... 93% of customers would recommend Zen. The only Which? recommended broadband provider. Invalid postcode Check Get started FULL FIBRE NOT AVAILABLE IN YOUR AREA YET? PRE-REGISTER NOW TO FIND OUT WHEN YOU'RE FULL FIBRE READY... If you’re looking for a lightning fast, reliable connection delivered straight to your home from an award-winning provider, Zen is here to help! Simply fill in your details below, and we’ll notify you as soon as our full fibre broadband network is available in your area! Pre-register now… THANK YOU FOR REGISTERING YOUR INTEREST, WE WILL BE IN TOUCH WHEN YOU ARE FULL FIBRE READY. PLEASE WAIT... Ensure Field Type is specified to sent enquiry to the correct place Please Select WebToCase: Sales Ledger Case WebToLead: SBR WebToLead: CMM WebToLead: FTTC Prospect WebToLead: Indirect WebToLead: Inbound WebToLead: Partner Phone Line Order Selected value set on form. First name Required Required field Last name Required Required field Email Required Required field Contact phone number Required Required field House number/name and street Required Required field Town Required Required field Postcode Required Required field Important By completing this form you are consenting for us to contact you with marketing messages on Zen and fibre availability in your area and relating to your contract end date. You can opt out at any time, however, you will no longer receive these notifications. We are committed to protecting the privacy of our customers. For further information on how your information is used and stored, please read our full Privacy Notice. Submit AUTO COMPENSATION FAQS AUTO COMPENSATION FAQS WHAT IS AUTO COMPENSATION? The new Ofcom voluntary auto compensation scheme went live on April 1 2019, and we’ve signed up to it. If you’re a residential or small business landline or broadband customer, you’ll be eligible to receive automatic compensation when our service to you falls short of expected standards. DO I NEED TO DO ANYTHING? You don’t need to do anything to qualify for auto compensation. We think it’s a faster, fairer and more efficient way to compensate customers when something goes wrong, and because it’s automatic you don’t need to make a claim or sign up to anything. WHEN WILL I RECEIVE COMPENSATION, AND HOW MUCH WILL I GET? You'll be entitled to automatic compensation if any of the following happen: 1) Delayed provision If you’re promised that a new service will go live on a particular date and it doesn’t, you’ll receive £5.83 per day (including the missed start date) until the service starts. You won’t receive compensation for the day the service starts. So, for example, if your new service is due to go live on a Tuesday but is delayed until Friday, you’d get £17.49. If provision is delayed because you miss your appointment, the compensation calculation will be paused, and will only resume if activation is not completed at the next engineer visit. You won't receive compensation if you don't accept the earliest reappointment date (where applicable). 2) Delayed repair If your service stops working (total loss of service) and isn’t fixed within two working days of reporting the fault, you’ll automatically receive £9.33 per day for each day until the fault is repaired. You won’t receive compensation for the day the fault is fixed. So, for example, if you report a fault on a Monday, we’ll have until 23.59 on Wednesday to get it fixed. If we don’t, you’ll receive compensation for every full day after that until the fault is fixed. If you report the fault on a Friday, we’ll have until 23.59 on Tuesday. You won't receive compensation if: * You haven't reported the fault to us * The fault is within your own property (like WiFi issues or internal wiring, for example) * You don't accept the earliest reappointment date (where applicable) What is a 'total loss of service'? * For broadband - a service fault outside your property that prevents you from accessing the internet * For phone - a service fault outside your property that prevents you from making or receiving calls * If you experience a total loss of service on your phone line and broadband service at the same time, the maximum credit you receive will be fixed at £9.33 per day. 3) Missed appointments If an engineer doesn’t turn up for a scheduled appointment, or the appointment is cancelled with less than 24 hours’ notice, you’ll receive £29.15 compensation. You won't receive compensation if you receive more than 24-hours' notice of a change or cancellation of appointment, or if you miss the appointment. HOW WILL I RECEIVE MY COMPENSATION? If you’re eligible to receive compensation (based on any of the above scenarios), it will be automatically credited to your next bill after the missed appointment, activation date or fix. CAN I QUERY MY COMPENSATION? We will always credit your compensation to you as quickly as possible. However, we understand that you may wish to query the amount you have (or haven’t) received. * In the event of a delayed repair or provision, please wait 15 full days from the date of repair or activation * To query a missed appointment, please wait 7 full days After this time, please contact us and we will do our best to help you. HOW MUCH COMPENSATION CAN I RECEIVE? For delayed repair or provision, compensation is calculated to the date the fault or provision is completed. For missed appointments, you will receive £29.15 in each instance. Additionally, for delayed repairs, if we are unable to fix your service after 30 days you will be entitled to leave Zen with no termination charges. WHAT HAPPENS IF I CANCEL? In the event that you cancel your order or service prior to completion or repair, you may still be eligible to receive compensation. * For delayed orders, you will be compensated up to the cancellation date. * When a faulty service is ceased, you will be compensated up to the service cease date or repair date (whichever comes first). CONTACT US Speak to our friendly team today Email us Email us > Call us Call us > Start Chat Phone | Zen Internet Zen Internet - Home SalesSales 01706 902573 Phone | Zen Internet Zen Internet - Customer EnquiriesCustomer Enquiries 01706 902001 Contact Us Inside Zen Vacancies Privacy Accessibility Legal Hub Refer a Friend Webmail Complaints Ethics Terms of Use Twitter Facebook YouTube © 2023 Zen Internet Ltd Phone | Zen Internet Zen Internet - Home SalesSales 01706 902573 Phone | Zen Internet Zen Internet - Customer EnquiriesCustomer Enquiries 01706 902001 Contact Us Inside Zen Vacancies Privacy Accessibility Legal Hub Refer a Friend Webmail Complaints Modern Slavery Terms of Use Twitter Facebook YouTube © 2023 Zen Internet Ltd Version 1.2.8741.16267 COOKIES ON OUR WEBSITE Zen uses cookies to ensure you get the best possible experience on our website. Click “allow cookies” to use default settings, or “cookie settings” to change your preferences.View our Cookie Policy Allow Cookies Cookies Settings Live chat:No Agents